Play Store Orders + Shipping - Nexus 5 General

I'm sure there are plenty of people out there that haven't purchased anything on the Play Store before that may have questions about how it works and what to know.
Discussion about the ordering and ridiculous shipping when purchasing through the play store!
We all know last year was a complete flop. Hopefully Google got their act together
Standard shipping is/was $11.99

I support this thread Chris. Don't be sad
I agree last year the shipping thread was awesome and helped a lot of people.
>^.^< Sent From Meow HTC One

I'm sure there are plenty of people out there that haven't purchased anything on the Play Store before that may have questions about how it works and why to know. Please stop posting useless posts.

Trust me, this thread will be needed when the time comes. Jocelyn, we know as much as you do. Lol
Sent from my GT-I9505G using Tapatalk

siloner said:
Trust me, this thread will be needed when the time comes. Jocelyn, we know as much as you do. Lol
Sent from my GT-I9505G using Tapatalk
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Click to collapse
Yes and I'm sure there are new people here that would like for us to answer questions for them :good:

siloner said:
Trust me, this thread will be needed when the time comes.
Click to expand...
Click to collapse
But until then, it's not needed. That's why I close this thread for now. When the N5 is released, just report this thread and ask it to be opened again.
I'm also gonna clear this thread now, when I'm already here
EDIT: Even though it's not yet released, I will open it now. BUT please keep this thread clean/on topic

Hopefully this will ship tomorrow!

Woot Woot...
I hope so to Chris
Sent from my Huawei-U8665 using Tapatalk 2

Do you think they will have 2 day shipping?

ctowne said:
Do you think they will have 2 day shipping?
Click to expand...
Click to collapse
AFTER the order processing...then from Lexington.

ctowne said:
Do you think they will have 2 day shipping?
Click to expand...
Click to collapse
For the Nexus 4 they had next day shipping.

Back in business!!!
Sent from my GT-I9505G using Tapatalk

OP just copy paste the limbo level definition from N4 thread already!

wngmv said:
OP just copy paste the limbo level definition from N4 thread already!
Click to expand...
Click to collapse
Haha I should!

Can we get this out of the way before it is posted about a million times:
1) If you actually get your order to go through (unlikely but possible), you may or may not get charged. Then a few days later your order may or may not get randomly cancelled.
2) 2-day shipping means when it is shipped you will get it in 2 days. It doesn't account for processing time.
3) After you order, it may take hours or days for you to get order confirmation
4) Some people will get shipping notifications but some won't. Do NOT call Google to ask when it will get shipped. They have no clue and will just make up information.
5) Getting the shipping notice means they created a shipping label but it may take days for it to actually ship.
6) Don't read these order threads on XDA because it will just make you go mad. If you get a order confirmation, sit back and relax because there is nothing you can do but wait for it to come. Google will not ship these in any type of order. And calling Google will just increase the chances they screw up your order. Relax while everyone on XDA freaks out and claims the world is coming to an end. Then enjoy your N5 when it comes a week or two later.

bozzykid said:
Can we get this out of the way before it is posted about a million times:
1) If you actually get your order to go through (unlikely but possible), you may or may not get charged. Then a few days later your order may or may not get randomly cancelled.
2) 2-day shipping means when it is shipped you will get it in 2 days. It doesn't account for processing time.
3) After you order, it may take hours or days for you to get order confirmation
4) Some people will get shipping notifications but some won't. Do NOT call Google to ask when it will get shipped. They have no clue and will just make up information.
5) Getting the shipping notice means they created a shipping label but it may take days for it to actually ship.
6) Don't read these order threads on XDA because it will just make you go mad. If you get a order confirmation, sit back and relax because there is nothing you can do but wait for it to come. Google will not ship these in any type of order. And calling Google will just increase the chances they screw up your order. Relax while everyone on XDA freaks out and claims the world is coming to an end. Then enjoy your N5 when it comes a week or two later.
Click to expand...
Click to collapse
And don't forget to enter the 'I got the earliest order' contest, but back up your claim with screenies and confirmation emails.

wideasleep1 said:
And don't forget to enter the 'I got the earliest order' contest, but back up your claim with screenies and confirmation emails.
Click to expand...
Click to collapse
Do a screeenshot the moment order confirmation appears and blur our important personal info asap, upload to your favorite image hosting service, and memorize the url.
So that you can post it as many times as you want.

wngmv said:
Do a screeenshot the moment order confirmation appears and blur our important personal info asap, upload to your favorite image hosting service, and memorize the url.
So that you can post it as many times as you need to slap someone silly with it.
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Click to collapse
fixed.

supercakefish said:
For the Nexus 4 they had next day shipping.
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Click to collapse
Yeah but since it takes weeks to ship Im not making that mistake again.

First
Sent from my LG-G2 using XDA Premium 4 mobile app

Related

You guys have that sometime you forget very important things?

You guys sometime forget very important things although you prepared it all very good, but at the last moment you still forget it.
Today it happened with me, I sent mine passport away for an visa application, but after I got home I see that I forget to put the required flight ticket with it.
After that I read suddenly that the travel plan is still needed, first I though it was not needed any more from 22-03-2012, but just now I read that it is not needed any more from 22-03-2013.
So now I'm confused, did I read it wrong or did they first put on that page 22-03-2012? Well I send two mails with the missing documents, I hope they don't charge me administration costs for those 4 A4 prints they need to make for me now.
CRAP! You just reminded me of something! Sorry about your problem but I got to go! Literally!
Sent from my LG-P999 using xda premium
I have no idea what op is saying
icenight89 said:
I have no idea what op is saying
Click to expand...
Click to collapse
Actually... I don't either lol the last two paragraphs lose me! I can't stay focused
Sent from my LG-P999 using xda premium
icenight89 said:
I have no idea what op is saying
Click to expand...
Click to collapse
I guess you never need apply for an visa which requires you to put many documents with the application.
That's where I'm talking about, I forget to put two important documents and I already e-mailed the documents to that company, but I got no response back. I could be they just print it and add and that it, but I would like an response.
I'm now like tracking the package I send to them and I will call later again if I see they got it. As they must see the mistake them self to, they must control it on mistakes.
ohhh, u made a mistake applying for your visa, gotcha. Can't say I feel ur pain bro, im Canadian. Hope it works out for u thou
The annoying thing is, normally she answers the mail kinda fast, but I haven't got an reply on mine mail anymore since 22-03-2012.
I guess they are busy? May is probably a month many people will apply for a visa. Oh well I just keep tracking the package and if they wanna charge me € 15 administration costs for printing 4A papers then I will send an mail that I found a company who does the visa application cheaper.
But I don't think they send it to the ambassade whichout checking everything. I'm just human so I can make mistakes to.
EDIT
Everything will come alright the company mailed.

Devices on Google Play: Did we help answer your question?

Hey everyone. Just want to reach out and make a suggestion to the folks who pre-ordered their N7's through Google Play. This morning I received an email from Google Play asking me to complete a satisfaction survey concerning their customer support in returning my email inquiry regarding N7 shipment status and the Googly Play store in general. So, I told them exactly what I thought they did wrong and how they could attempt to make amends with their customers.
I would like everyone to use this opportunity to offer CONSTRUCTIVE CRITICISM to the Google Play team. Sure, they ****ed up, but getting angry at them will most certainly not help the cause. Use the comments section of the survey to politely inform them of their mistakes in your opinion and they will be much more obliged to right this wrong. If you didn't get a survey then send them an email. Personally, I get satisfaction in knowing that a large corporation is forced to read my opinions
TL;DR - Politely tell Google Play how they ****ed up.
Please explain how they f'd up.
I don't see how they did.
Sent from my Galaxy Nexus using xda premium
If you don't think they did then this thread is not for you.
Sent from my Galaxy Nexus using xda app-developers app
Yeah, I'm also wondering how the f'd up. Sure, I would have liked to receive my device before it hit stores, but they never said it would.
The one thing I'm disappointed with them about, is how they're not allowing for pre-orders of the N7 case. It seems like it comes on, sells out in under a minute, and it's back to out-of-stock. If you're lucky, very lucky, you can grab one. Why not do a first-come-first-serve pre-order?!
akarol said:
Yeah, I'm also wondering how the f'd up. Sure, I would have liked to receive my device before it hit stores, but they never said it would.
The one thing I'm disappointed with them about, is how they're not allowing for pre-orders of the N7 case. It seems like it comes on, sells out in under a minute, and it's back to out-of-stock. If you're lucky, very lucky, you can grab one. Why not do a first-come-first-serve pre-order?!
Click to expand...
Click to collapse
You just answered your own question .
There is a thread on this forum with thousands of posts that reflect my OPINION. Those are the folks I'm reaching out to.
Sent from my Galaxy Nexus using xda app-developers app
If I get the survey, I'm going to complain about the Case situation for sure.
akarol said:
If I get the survey, I'm going to complain about the Case situation for sure.
Click to expand...
Click to collapse
You'll probably have to email their customer service about it to get the survey

Out for delivery! - UK

Hopefully the postman won't take too long
Technologic87 said:
Hopefully the postman won't take too long
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Click to collapse
well... that was quick as heck for the UK..
WTF is wrong with XDA? I can't see most attached pictures
Congrats though!
By the way for anyone who has their TNT tracking information, you need to track the reference number as a "Customer Reference" not as a "Consignment Number" (which is the default). Also the website would only work properly for me in IE.
Wow that's unbelievably quick, I hope they ship out that quickly here in the US. Would be great to have it before the weekend. Congrats.
Sent from my Galaxy Nexus using xda premium
Nice! What was your order time? Mine looks like it was 13 November 2012 08:37:05 UTC
Between this and my iPad mini 4G, preordering has been a nightmare recently!
InvalidUsername said:
WTF is wrong with XDA? I can't see most attached pictures
Congrats though!
Click to expand...
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Do you use AdBlock?
THFourteen said:
Nice! What was your order time? Mine looks like it was 13 November 2012 08:37:05 UTC
Between this and my iPad mini 4G, preordering has been a nightmare recently!
Click to expand...
Click to collapse
I got in pretty early.
November 13, 2012 8:16:21 AM UTC
freesoul27 said:
Do you use AdBlock?
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ohhhh why yes, I do Thanks!
freesoul27 said:
Do you use AdBlock?
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i have ad block installed on my chrome and i still see the pictures
Edit: ohhhh talking about being on the phone . LOL okay. i should remove adblock too.
Ah when is my nexus 10 gonna ship,!!!
Sent from my Nexus S using Tapatalk 2
I ordered at 8:12:31 AM and no shipping here. Google are taking the piss. Its not first come first serve at all.
Sent from my GT-I9300 using xda app-developers app
InvalidUsername said:
WTF is wrong with XDA? I can't see most attached pictures
Click to expand...
Click to collapse
Do you have Adblock? That was the problem for me, now disabled it.
Wow, very efficient in the UK!
barondebxl said:
Wow, very efficient in the UK!
Click to expand...
Click to collapse
Not really, 24 hours onwards and mines still pending..
Sent from my Xperia Play using xda premium
Inconsistent in the UK morelike
Orders were only really live for an hour yesterday so if one order ships then so should have all of them?
Sent from my HTC One X using Tapatalk 2
Technologic87 said:
Hopefully the postman won't take too long
Click to expand...
Click to collapse
Ah you lucky bugger!
My order was Nov 13, 2012 8:15:11 AM GMT too lol. I'm jealous and I bet everyone else here is as well!
Take the day off work to play with it
i got a weird email today from google
seems they realise that some orders may be incorrect insofar as errant items in basket etc.
rang just to make sure they knew that i was indeed after an n4 so hopefully it'll ship today fingers and toes crossed
Thank you for your recent order placed on Google Play. Our records indicate that you have several open orders in our system. You can view them in your Google Wallet account at: https://wallet.google.com/manage/#transactions.
We would like to confirm that you intended to place all of these orders before processing occurs. If it was not your intention and this is an error, we have three easy ways for you to cancel any unwanted orders. Note that all orders not canceled within the next 24 hours will be processed and shipped.
Online: Orders can be canceled using our online tool. Please follow the instructions found here:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477
Email: We can help cancel any unwanted orders via email. Simply reply to this email with the specific order number(s) you’d like us to cancel. You can find order numbers in your Google Wallet account:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2506346
Phone: You can call us at 0800 328 6081 to chat with a support agent who will help you cancel your order.
Thanks,
The Google Play Team
© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043
well mines still pending, ordered at 8:12 and they have took money from credit card i think...
may have to call them
ajpettit said:
i got a weird email today from google
seems they realise that some orders may be incorrect insofar as errant items in basket etc.
rang just to make sure they knew that i was indeed after an n4 so hopefully it'll ship today fingers and toes crossed
Click to expand...
Click to collapse
I got that as well, I'm really hoping they don't leave shipping until tomorrow because I won't be around on Friday

Google: Next Batch in 3 Weeks

It's official. Wait times for the next batch is 3 weeks.
http://www.engadget.com/2012/11/15/nexus-4-backordered/
Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We'll send you a notification when your order has shipped and will credit the shipping charges.
To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions
If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477
We apologize for any inconvenience and thank you again for your order.
Thanks,
The Google Play Team
Click to expand...
Click to collapse
So pretty much anyone who hasn't been able to put in a order (like myself) are not going to be able to order the device for a long time.
Thanks for nothing LG.
I guess I'm stuck phoneless for 3 weeks, or whenever the next batch will be availabe...
But I am also sort of glad that I wasn't able to get my order in so we could see if Google will add the Nexus 4 to AOSP as well as fix up some of the thermal issues.
Question for you... do you even read forums before making a new thread? The email you just quoted has been posted numerous times...
Sent from my A510 using Tapatalk 2
c_86 said:
Question for you... do you even read forums before making a new thread? The email you just quoted has been posted numerous times...
Sent from my A510 using Tapatalk 2
Click to expand...
Click to collapse
It deserves it's own thread.
wilsonlam97 said:
It deserves it's own thread.
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Click to collapse
It really doesn't. Also the E-mail doesn't say what you seem to think it does. Within 3 weeks means any time from today up untill 3 weeks. I'm not overly optomistic about the time frame myself but the thread title is still misleading at best.
your thread created privileges should be taken away...
Good thing I didnt sell my GNex yet.
Why are ppl in the states so crazy to get it even at the price of over $600 at ebay nearly double...can't they wait for the next wave just few weeks ahead..most other country don't even have play store to purchase that may sound reasonable
Sent from my GT-N7000 using xda premium
I am totally at a loss with Google on this? Total and epic failure from a company that prides itself on it's meticulous attention to detail and Engineers every little thing. How the hell am I supposed t believe that the company that can crunch massive data sets, route the quickest path to ones home, serve massive amounts of AD's and multimedia can blow it in running a simple Cart driven eCommerce business and fail to anticipate all these fairly obvious headaches coming to light. It really boggles the mind?
I got the Backorder letter too, but even that was very vague and provides no level of detail that can be useful. Already there is conflicting stories of folks getting the bo letter and a shipment letter, some who made two separate orders are left wondering which order is bo'd?
If I had to think out loud, I would surmise that in the effort of cutting costs down for this product they used there F-Team of managers for this product launch ... seriously!
*A notification system that failed to notify!
*No coherent product launch time (Midnight? 9EST? 9PST?) even when we fished around for details and the rumour mill had it at 9PST the damn store opened 30minutes earlier.
*No clear communication on stock levels
*No pre-order ... my god how stupid are the folks who ran this botched job!
*Not enough inventory on hand
*No cart limits like 1 per person or 2 per person ... I could add 100 to my cart and the thing would go through
*No cart queuing/ reserving/ holding mechanism ... ticketmaster holds a ticket for 5-10 minutes the instant it lands on your cart
*Cart/ Site kept crashing
*They didn't update the site to sold-out until late at night leading to the F5 phenomena, with people wasting time without knowing whether they can make an order or not ... fully knowing anyone after the initial 10 minutes after opening the Play store would be on backorder ... might as well keep selling now it makes no more difference at this point at least alleviate those who can't purchase now to join a queue and keep selling. What will happen now is they will launch in spurts resulting in the same level of chaos ... let people join the queue now if they will be backordered in anycase.
*For those of us who got the chance to order the assumption was that they would be able to make a shipment ... no reason why the system would fluctuate from in stock to of stock during the nightmare purchase with all the obstacles it had ... WHY THE HELL DID WE GET BO'd! If there system wasn't as one to one as it seemed with all it's rigidity in how much you can add to cart and it failing during purchase because it became out of stock ... then how the hell did you guys oversell?
No sincere apology, no corrective actions are being laid out ... and that token free shipping in no way salvages this horribly broken Play Store. Heads have to roll ... seriously! I've read stories of better managers/ CEO's, project leads being fired for so little ... the folks who have done an outstanding job of tarnishing the Google brand and have been doing so seeing that this type of nonsense is not new with those familiar with the Play Store ... I am totally new to the Android verse coming from WP7.5, BB7, and Maemo ... this first impression of how Google runs this store is not what I always imagined of Google which I love and use from Email to Google+ ... I even enjoyed GWave, I put up with the Buzz mess up ... but Play is such a horrible brand tarnishing experience and Google needs to improve there retail program or get out of it and let the pro's at Amazon handle it.
This is a joke, I can't believe it Google has been running a psy-ops campaign over at the Play Store to ruin there hard fought branding of Engineered Excellence. I hate the Apple verse and the perception that they created whatever is the next best thing when rather they made a incremental improvement on the natural progression of a product life cycle ... but give credit where it is due they are a behemoth when it comes to the retail experience and the level of customer service ... night and day difference in these experiences Google, please rectify it. It makes it silly to have a building full of the brightest people who can't attempt to sell something online when you dominate on the Internet... it is a running joke this Play Store. Heads must roll!
wilsonlam97 said:
It deserves it's own thread.
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Click to collapse
Agreed with the others - this letter has been discussed ad nauseam in at least 2 other very large threads, so much so that one person that started another thread has already (as of earlier this afternoon) started a Google Docs spreadsheet where they are analyzing data entered by volunteers from this forum so that graphs and statistical analyses can be made correlating purchase time to shipping confirmation as well as how this data pertains to the email notification you wrote about.
Mods, please close this thread.
---------- Post added at 09:49 PM ---------- Previous post was at 09:46 PM ----------
ryan92084 said:
It really doesn't. Also the E-mail doesn't say what you seem to think it does. Within 3 weeks means any time from today up untill 3 weeks. I'm not overly optomistic about the time frame myself but the thread title is still misleading at best.
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Click to collapse
Yes I had been reading about people's experiences with this backorder email for several hours already, since it was distributed around 3:00-4:00pm EST this afternoon, and then I see this thread title, and obviously I had to assume that someone had some NEW information, linking to a story at Engadget where perhaps they had confirmed that no additional units would be shipped for at least 3 weeks. But then I find, it was just a useless rehash of news and information the rest of us have been looking at and discussing for nearly 7 hours in other threads.
WTF.
joeski27 said:
Agreed with the others - this letter has been discussed ad nauseam in at least 2 other very large threads, so much so that one person that started another thread has already (as of earlier this afternoon) started a Google Docs spreadsheet where they are analyzing data entered by volunteers from this forum so that graphs and statistical analyses can be made correlating purchase time to shipping confirmation as well as how this data pertains to the email notification you wrote about.
Mods, please close this thread.
---------- Post added at 09:49 PM ---------- Previous post was at 09:46 PM ----------
Yes I had been reading about people's experiences with this backorder email for several hours already, since it was distributed around 3:00-4:00pm EST this afternoon, and then I see this thread title, and obviously I had to assume that someone had some NEW information, linking to a story at Engadget where perhaps they had confirmed that no additional units would be shipped for at least 3 weeks. But then I find, it was just a useless rehash of news and information the rest of us have been looking at and discussing for nearly 7 hours in other threads.
WTF.
Click to expand...
Click to collapse
Yes but even backorders take "up to 3 weeks" (don't be optimistic). So people who haven't been able to order will obviously have to wait longer than that.
#firstworldproblems
x1000.
Get over it

[Q] When will N6 stock be available?

So, with all the pre-orders and people finding that it's going to be hard to get one any time soon, when will stock be available? To me, this just sounds like a ploy to build up a buzz about "who can get the N6 first" and then release it in normal numbers after the hype has been promoted.
So, if I come back in a month or two, will normal stock numbers make the device easier to get?
Benefits of waiting:
* By waiting, any issues with hardware/software will be brought out by the numerous early adopters.
* By waiting, if there are updates to the software or hardware that need to be released, they will be by the time late-market adopters get in on the action
* By waiting, more accessories may be introduced into the market as some accessory makers wait to see what the reception of a device is into the market before releasing accessories
* By waiting, more stock and therefore, better pricing may occur (although this one is a stretch even on a good day)
Cons of waiting:
* You don't get the device before anyone else (not really a big deal if you've got a perfectly good working device, after all for a lot of us, smartphones are a luxury not a necessity, YMMV)
* You don't get the latest and greatest tech immediately (see previous point)
I just see more benefits to waiting than in running out and getting this just because it's "new"
Of course, this is my opinion, yours may be different.
sanjsrik said:
So, with all the pre-orders and people finding that it's going to be hard to get one any time soon, when will stock be available? To me, this just sounds like a ploy to build up a buzz about "who can get the N6 first" and then release it in normal numbers after the hype has been promoted.
So, if I come back in a month or two, will normal stock numbers make the device easier to get?
Click to expand...
Click to collapse
42
frood
ssgtob1 said:
42
Click to expand...
Click to collapse
Does it come with a Pan Galactic Gargle Blaster too?
ssgtob1 said:
42
Click to expand...
Click to collapse
42?
sanjsrik said:
Does it come with a Pan Galactic Gargle Blaster too?
Click to expand...
Click to collapse
Sure does
Sent from my HTC6525LVW using Tapatalk
HGTTG
daraj said:
42?
Click to expand...
Click to collapse
Answer to life, the universe, and everything.
daraj said:
42?
Click to expand...
Click to collapse
Google the number....then you will see the answer
Sent from my HTC6525LVW using Tapatalk
sanjsrik said:
Does it come with a Pan Galactic Gargle Blaster too?
Click to expand...
Click to collapse
And a towel.
sanjsrik said:
Answer to life, the universe, and everything.
Click to expand...
Click to collapse
That's the answer, but what's the question? That's the real question.
Dazed and Confused - Led Zeppelin
sanjsrik said:
So, with all the pre-orders and people finding that it's going to be hard to get one any time soon, when will stock be available? To me, this just sounds like a ploy to build up a buzz about "who can get the N6 first" and then release it in normal numbers after the hype has been promoted.
So, if I come back in a month or two, will normal stock numbers make the device easier to get?
Click to expand...
Click to collapse
Maybe.
Tomorrow I think pre-order will be available worldwide! Probably by 2pm EST. But I'ma still spam the website and order one asap! lol
iZack187 said:
Tomorrow I think pre-order will be available worldwide! Probably by 2pm EST. But I'ma still spam the website and order one asap! lol
Click to expand...
Click to collapse
the last two weeks google started pre-orders at 1:15pm EST, and sold out around 1:17pm EST.
2swizzle said:
the last two weeks google started pre-orders at 1:15pm EST, and sold out around 1:17pm EST.
Click to expand...
Click to collapse
Well, thank you very much for that piece of information. Now I'm gonna be spamming the page even more! lol, best of luck to everybody
iZack187 said:
Well, thank you very much for that piece of information. Now I'm gonna be spamming the page even more! lol, best of luck to everybody
Click to expand...
Click to collapse
use pushbullet, I was able to purchase 3 from google play this weekend because of pushbullet. Use the channel
http://forum.xda-developers.com/nexus-6/general/pushbullet-channel-n6-availability-t2930001
2swizzle said:
use pushbullet, I was able to purchase 3 from google play this weekend because of pushbullet. Use the channel
http://forum.xda-developers.com/nexus-6/general/pushbullet-channel-n6-availability-t2930001
Click to expand...
Click to collapse
Yeah I'm using the Canadian Pushbullet (so far no updates, lol). But I've been following the USA PushBullet, just for fun, and it seems like from last week, the "Out Of Stock" notification comes MERE seconds after the In Stock notification, lol, I really will need to be really fast. Specially if this is a worldwide pre-order. I would hate to have to wait an extra week to place an order

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