[Q] HTC one, no sound from speakers,can't make/receive calls, - One (M7) Q&A, Help & Troubleshooting

hi, tech guys and friends. I recently got my HTC one probably two months backfrom an eBay seller
here's my problem
1. no sound comes from any of the speakers.
2. when I tried to play an audio.file it says unable to.play this type of audio file
3. headphones doesn't work,no Mic even
4. when I make calls neither of the part hear their sounds,also call screen hanags
5. videeoe recording doesn't work
generally audio related actions denied to work. I don't have warranty and I am thinking what causing this problem
1. software??
not sure , as I flashed the stock firmware with RUU. and made many resets the other phone functions work properly,but sounds never come up
why it says unable to.play this type of audio file with stock player???
2. hardware??
I checked the headphone jack and and moved back and forth the headset connector, but no use , no sound comes
pls help me this is I feel serious problem to me I.don't have warranty as I purchased from eBay. and I cannot disassemble before deciding hw/sw problem. the repairability is quite on low side.
I am badly seeking for solution..i hope someone already should have faced these kinda problem and might have solved it..pls share it to me or share your experiences... thanks

This is most probably a hardware problem. If everything is stock and bla bla bla then you should complain to the seller. Send it to HTC for a check. It's usually $35 for an inspection and decide what you want to do with the phone from there.
Good luck
Sent from my HTC One using xda app-developers app

Related

Original Handsfree Kit

What is the silver button on the original handsfree kit meant to do? when i have an incoming call it wont pick up so, so is there meant to be another function to it or something? thanks
i second that also
this key doesn't answer the incoming call
is there someone else has this problem ?
anyone actally used the handsfree kit?
The wired one? I use mine all the time, answers calls here, and a double press makes it dial last number..
hi, i'am also having the same issues.
the silver button does not pick up calls.
has anyone found a solution for this?
I have the same problem
I live at HK
I have been to the Service Center,
But denied it is the handfree fault but the rom bug..
I argued with them, then changed to a new handfree,
but the problem still there....
Hi everybody,
I'm new here and very grateful for all the brilliant solutions you guys come up with to all sorts of issues with x1.
I have the same problem with my hands-free: the button doesn't work and neither does the microphone. Until now, I've thought of it as a simple matter of replacing the hands-free kit, but now I see the suggestion that this is a Rom bug! Will anyone be able to elaborate a bit on this?
thanks and best regards,
Sune
Really not sure it is real or not that is a rom or software bug,
but sure quite a number of problem of people experienced such problem!
I hope SE not to put a death ear on this issue.
It is really annoying as I quite often used the handfree.
hello everyone
the same problem on my russian x1 handsfree. Have tried to fix it with some patches - no results. Then I've bought Nokia Xpress music handsfree, and it works perfectly (and radio works too).
update
VERY SAD, but it doesn't fix the problem. bad quality of X1 jack - thats the problem. Xpress key doesn't answer the incoming call periodically too, but handsfree itself working good all the time
seljean said:
hello everyone
the same problem on my russian x1 handsfree. Have tried to fix it with some patches - no results. Then I've bought Nokia Xpress music handsfree, and it works perfectly (and radio works too).
update
VERY SAD, but it doesn't fix the problem. bad quality of X1 jack - thats the problem. Xpress key doesn't answer the incoming call periodically too, but handsfree itself working good all the time
Click to expand...
Click to collapse
The first time i got to know the headphone dosen;t work in answering call, I really feel astonished. It is such a basic function of phone, how can the genius of SE dose not test it. Do them think we will buy another handfree???
Really disappointed of SE.....
swazpurohit said:
What is the silver button on the original handsfree kit meant to do? when i have an incoming call it wont pick up so, so is there meant to be another function to it or something? thanks
Click to expand...
Click to collapse
Hi I'm Chris from Sri lanka,
Yes, I have the same issue! The handsfree seems to work when I remove it and re insert the jack during an incoming call, but not initially! It is very temeperamental and annoying. I also have a problem when I get an another call when I'm already on a call while using the handsfree. The current call goes to speaker phone and the party cannot hear wht I'm saying through my handsfree!
So I am forced to remove the handsfree and talk during such instances! Crazy this, especially since answering phone calls is one of the core functions of a cell phone! what's the point in having all the frills when answering a call is so tedious!
This is very disppointing, especially with such a high price tag to boot!
same case here. im really disappointed...
i guess that if i can when asus glaxy came out i will change mi xperia for that one... this phone is really "buggy"...
Same probleme here unfortunately.. I tried to remove all
additional programs related to dialing and volume,
switched to the new ROM, but no changes. Button on headset
does not work and microphone neither.
I also have same issue, both HK new stock ROM & cook rom also.
i'm form India, had purchased Xperia X1i and using Airtel network. when i connect my hands free and attend one call the moment second call come, automatically my loud speaker gets activated.
is any facing the same problem in Indai or any where else? will any one help me this.
is there any solutions?
squarecircle said:
Hi I'm Chris from Sri lanka,
Yes, I have the same issue! The handsfree seems to work when I remove it and re insert the jack during an incoming call, but not initially! It is very temeperamental and annoying. I also have a problem when I get an another call when I'm already on a call while using the handsfree. The current call goes to speaker phone and the party cannot hear wht I'm saying through my handsfree!
So I am forced to remove the handsfree and talk during such instances! Crazy this, especially since answering phone calls is one of the core functions of a cell phone! what's the point in having all the frills when answering a call is so tedious!
This is very disppointing, especially with such a high price tag to boot!
Click to expand...
Click to collapse
even i facing the same problem.
is there any solution
The handsfree seems to work when I remove it and re insert the jack during an incoming call, but not initially!
Click to expand...
Click to collapse
Samething here, and the above works for me too (Remove and re insert), but SE really need to fix this for us.
I believe it's a hardware problem, bad 3.5mm jack!
My right earphone's volume has fallen to one tenth. I have it for less than a month. Good listening but bad manufacturing quality.
Personally I don't think it's bad hardware, I think it's bad firmware/rom.
Currently, with GENERIC UK ROM R2AA010, three presses of headset button dials last number, long press disconnects. Not tried incoming call yet.
I really need to be able to customize this buttons function, especially to activate Voice Command, so that I can make calls, play music etc, without the need for touching the phone. Only then, will I be able to make a button for the handlebars on my motorbike.
Want to use a fully wired system to save on battery power, rather than bluetooth. Also, in all the years of using bluetooth, I have yet to find a combination of handset and headset that work seamlessly.
So far, not impressed with the lack of functionality of this headset, but can see why it works like this. Essentially SE should have included Voice Command, then this hardware/software combination would have been shipped working effectively. I think it is merely a cost saving exercise and SE need to provide a patch and fix in their next rom release.

Mic of IS, Noise Cancellation disorder!

Just like some other models, the famous Noise Cancellation problem arrived IS.
Situation:
When a normal headphone (without mic) plugged in, or
When the handset is plugged to car kit
Problem:
Noise Cancellation activated and the other side cannot hear anything.
Workaround:
Unplug your phone and talk to it direct. Are we using a smartphone or stupidphone?
Solution:
1. Pray someday HTC will release an update, or
2. Pray someone can root IS and release an utility to deactivate Noise Cancellation
For 1, everyone here please test for yourself, and report to HTC support. I am not sure if they will release an update but at least they are polite enough to talk to. For 2, just pray.
all i use is a bluetooth carkit and that doesnt seem to have these problems for me at all...
idk if ur referring to a cabled one... but if thats the case erhm.... sorry idk ^^
Hawkysoft said:
all i use is a bluetooth carkit and that doesnt seem to have these problems for me at all...
idk if ur referring to a cabled one... but if thats the case erhm.... sorry idk ^^
Click to expand...
Click to collapse
Pay attention to the word "plugged". Yeah... bluetooth stereo headphones are fine too.
Hy! i have my IS since a week... i have the same promlems, nobody can hear my on the other side while i am driving....
when i am calling from home its alright. I dont understand how is it possible? please somebody help me!!!!!!!
I called HTC support about this issue and they replied it's a "feature" of the noise cancellation function. I really hope IS can be rooted soon so we can sort out the problem ourselves.
Same here, they gave me the same reply. But then I asked, is the "feature" intends to prevent user from using headphones or car kits, they cannot give me an answer but said they forward the case to the engineerin dept. Hope something can be done next.
Sent from my HTC Incredible S using XDA App
Same problem here.
Fixed by Gingerbread!!! Yay!!!
Are you sure?
Yesterday I've talked to HTC germany and told them what they have to do to disable this crap feature.
Every HTC since Nexus One have this Problem.
It's in the build.prop, you have to change one single line...
On my phone it's now working fine, but I'm S-Off and rooted.
I've told HTC yesterday how-to fix this problem.
They say, that there are to few persons, who told there this problem.
Yes, I can also confirm that the GB upgrade fixes the mic problem with normal headphones.
Besides, I can no longer hear that little echo of my own voice I used to hear during a call. Just hope HTC didn't disable noise cancellation as a solution for this.

[Q] SOLVED - No sound while calling

Hi there since yesterday I have a Problem with my HTC Topaz. While calling I can't hear the other side. The phone did NOT crashed, got NO Impact or Shock! I tried to reboot, then I flashed 5 different ROMs and tried 2 Stock ROMs 6.5 and 6.1, I changed 3x the radio (4.49.25.91, 3.43.25.19, 4.49.25.17) without any progres.
Otherwise the phone works correctly.
The phone speaker works correctly - music plays, the phone is ringing...
I can make calls using headset without any problem...
I still think it is not a HW problem (speaker and headset works), but have no other Idea how to fix it.
Any Idea / Suggestion before I send the damn phone to service or buy (most likely) new one?
EDIT 1: Just tried to replace the mainboard (got second - broken - Touch Diamonda 2) Board functionality 100%, but still the same error - no sound while calling.
EDIT 2: Problem solved: It was HW problem! After replacing the speaker, the phone works good again. What I do not understand is, why the phone made sounds, played music and malfunctioned only during calls. Nevertheless, problem solved. I found this disassemlby guide very helpfull: http://translate.google.co.uk/translate?u=http%3A%2F%2Fwww.pdacenter.ru%2Frazborka%2Fhtc-touch-diamond2%2F&sl=ru&tl=en&hl=en&ie=UTF-8
EDIT 3: Photo attached
Regards Martin

[Q] PowerAMP 206 build 501-503

Hi Guys,
Have you used a new poweramp beta ? If yes maybe u have a problem like me...
At beta 501,502,503 after 2 calls, my microphone is broken u can hear only big *shhhhhh*, and my earphones broken too, Right channel is much silent than left... I made a support mail, waiting for request...
I downloaded it from here > http://forum.powerampapp.com/index.php?/topic/3189-poweramp-206-build-503/
Maybe you can help.. Or confirm (I dont wanna be alone)
I have bought poweramp unlocker, etc.
Soft u can see in signature, no root etc. All official
I have exactly the same setting and phone as you, also buy the key too. I got exactly the same problem. After i find out the problem, I use bluetooth to connect to the XL. The sound is adnormally small. At the beginning , i thought it was either the earphones or the earphone jack was dead, then, i reset the phone and going to send for service and found out it back to normal.
One additional situation is that, it will lead to the mic of the phone not pick up voice when answering call too.

Z3c, mic only work in handsfree mode - defect or software bug?

Hello everybody,
i bought an used Z3c. Its in great condition, but the microphone doesnt work. This told me the seller.
Tested it, and when i change to Handfree speaking, the mic works, other hear my - not the best, but it works.
Will ich change to normal speaking or an app like sound recorder, the mic doesnt work.
Firmware is a t-mobile(german) branded phone with stock mashmallow, build 23.5.A.1.291 .
I switched of noise reduction, didnt help.
At the start i thought, "Ok mic defect, phone was cheap, buy new mic and change it." Now -mic do handsfree working-, im not sure if this will be the right way.
Any options to try before i change the hardware? Another stock firmware without branding? Other software?
Greetings Kullino
Correct me if I am wrong. But I recall that normal mode and hands free mode use two different mics. At least they do on my friend's his oneplus. So probably your mic for normal mode is busted
Sent from my D5803 using Tapatalk

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