Does anyone here have experience with getting a cracked screen replaced? The device I'm talking about should still be under warranty (it's 1 and a half year old) and was bought via Amazon. Should I send it back to Amazon or directly to HTC?
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Some more information... The device is still on stock, no unlocked bootloader, nothing.
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dansou901 said:
Some more information... The device is still on stock, no unlocked bootloader, nothing.
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If you cracked the screen yourself, then no warranty will cover it.
The point is that I didn't do so, it broke inside the pocket of a jacket. It's only one crack going from one side to the other.
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That is still considered your fault. If you had received it that way, you could have turned it in.
I'll try to return it to HTC and see what happens. I'll post my result right here.
Sorry for the late reply, but I decided to repair the phone on my own and just ordered a digitizer / touch screen panel. Will be a bit tricky, but I've already done it with another phone.
Related
I was looking at the back of my device the other day and noticed that the T was missing from my HTC logo.
Any one else having this isssue.
I think I might send it back to HTC as I am really not happy with the build quality of the device
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Just tell people you have an HC ONE when they ask from now on.
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darks1der said:
I was looking at the back of my device the other day and noticed that the T was missing from my HTC logo.
Any one else having this isssue.
I think I might send it back to HTC as I am really not happy with the build quality of the device
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I'd love to be the sales assistant who you brought it back to.
I'd laugh so hard at you that I'd mess my pants. Then I'd make sure the door slammed on your backside on the way out.
What are you talking about. The overall build quality of the HTC one was appalling.
The silver bezels along the bottom have started to come of. The white strip is coming apart from the body.
So overall I would say that it needs to be replaced. Lets put it like this if some one came in to the store with factory problems like that when I'm doing repairs I would replaceit straight away.
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Now your next mission is to remove
C N
so that it reads
H O E
And no offence but your reply is just ridiculous. I asked if anyone else was having an issue with it. Not what you would do if your are the sales person.
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Hahaha good one
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After having my HTC One for 2 weeks I encountered a problem with charging my phone. So arranged a HTC repair. Packaged the phone with ALOT of bubblewrap and boxes. Phone took quite awhile to be repaired and sent back (15 days). After receiving phone back I noticed the HTC repair centre had damaged my phone had scratches and dings around camera speaker grilles and Usb port area. Plus my Bluetooth has not worked properly since disconnects from connected devices, won't auto connect or if I try manual connect my phone crashes. I have pushed so hard for a resolution to this but they are useless and after a month they have send they will repair my phone but really I expected a lot more apologies and new phone. What other great experiences have people had? Thanks
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I don't have much to add but what charging problem did you encounter? Also why didn't you just return the phone were you purchased it? Most stores give you 30 days to return the phone if you have any issues. And my last question is exactly what does the title of this thread intends to say?
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From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
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nathlynn22 said:
From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
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Just a note I had a similar issue and it turned out to be a faulty charging cable and the phone was actually working perfectly fine.
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I bought four HTC cables on eBay orginal ones. All the same but they sorted the problem. Only reason I had so many problems with them is because they damaged my new phone mate
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Sorted now they gave me a new htc one promised to send back my phone with new front but didn't so complained and gave me a new phone. Thanks
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Broke my screen couple of days ago. Searching for digitizer since then on ebay, amazon and etc. Can't find proper one, all of them have Droid DNA or ordinary Butterfly.
Any ideas where I can get one? maybe Taiwanese site?
Thanks!
That sucks. Sorry to hear bro.
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what happened? how did you break yours? sorry to hear that ...
Just slept out of hand and felt flat on screen
datoch said:
Just slept out of hand and felt flat on screen
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ouch that really sucks...
I wonder if Butterfly/Droid DNA's digitizer is compatible, they seem to be almost the same screen, but there are some slight differences though and this may simply be explained by different OEMs. (GSMArena's tests show quite a lot of similarities between Butterfly and Butterfly s screens)
Problem is the that Butterfly doesn't have a second speaker, thus shape of screen is different
I saw etradesupply.com has the screen assembly, you could give it a check
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AlekGare said:
I saw etradesupply.com has the screen assembly, you could give it a check
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Thanks mate.
I saw like this on ebay, what worries me in this item is that it has verizon sign on it. As far as i know verizon doesn't sell butterfly s
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You are right
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Don't know if you found a digitizer yet, but I found one on ebay...
http://www.ebay.com/itm/assembly-lcd-screen-touch-panel-digitizer-for-HTC-Butterfly-S-901E-901S-/271361427780?pt=LH_DefaultDomain_0&hash=item3f2e66c944
try parts4repair.... im always get my htc sensation and nexus 7 replacement part there...
I bought a Butterfly S off eBay and was loving it until I managed to damage the SIM card connection by getting simcard stuck and pulling it out with tweezers. DOH!!! :'(
It wouldn't recognise any SIM card at all after.
I have had it at a local repair place for a couple of months. They can't get hold of the part and I'm gutted.
I was hoping anyone of you lovely guys and girls could give me any advice?
Thanks in advance.
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Send it to HTC for repairs
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They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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Wow!
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sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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wow that really sucks =/
That's strange as I thought HTC North America can fix it, didn't think Europe would be any different. Tech support told me to contact RMA department to see if my headphone amp was faulty, but I didn't bother.
daorderdillon said:
Wow!
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Yeah I thought that too. They told me I could send it to either Taiwan or the states. Not sure what to do.
:'(
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Its a global device, so it can b fixed at any htc repair facility. I had just got mine repaired, dead pixel, and it was freezing up. When i initially contacted htc, they tried telling me the warranty was no good! Lol. I called back an hour later, and they wrote up a ticket, and i sent it in for repair. It took about 2 and a half, maybe 3 weeks, i just got it back. Brand new! They replaced everything almost. I had dropped it, and there were a couple scuff marks on it, plus the screen had a few light scratches. Not anymore. They replaced the screen, and everything. Its mint condition again! There was a 20 fee for the global warranty. But oh well.
My suggestion, send it to the states, to a friend, have them get it fixed through htc repair and send it back to u. Good luck man.
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So like 2 months ago I dropped my m8 and broke the LCD screen. I returned it to a stock Rom and put it back to s on before I sent it back to get fixed. HTC refused to fix it because of "warranty" issues. So does HTC replace broken LCD screens or just cracked glass? Or did they notice my phone had the harken karmen firmware?
Should of taken it to Sprint
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civicstyle01 said:
Should of taken it to Sprint
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Why take it to Sprint when the HTC Advantage program should replace a damaged screen at no cost? Even if he has Total Equipment Protection from Sprint it will still cost $150 to get a replacement device (through Asurion). It would be one thing if his phone had a hardware issue that caused the screen to mess up but his issue was physical damage due to the phone being dropped.
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