Anyone with a half sunken power button? - One (M7) Q&A, Help & Troubleshooting

Does anyone has had this problem? Do any of you guys know if HTC covers it under warranty ?
Sent from my HTC One using XDA Premium 4 mobile app

The earlier factory batches of the HTC One have a lot of hardware faults and build issues, I recommend getting your phone replaced if under warranty. Build defects are good reasons to get a warranty replacement. I've replaced my One twice so far due to defects and I finally got a perfect device.

Prophet16 said:
The earlier factory batches of the HTC One have a lot of hardware faults and build issues, I recommend getting your phone replaced if under warranty. Build defects are good reasons to get a warranty replacement. I've replaced my One twice so far due to defects and I finally got a perfect device.
Click to expand...
Click to collapse
And I have to deal directly with HTC right ?
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juanshop said:
And I have to deal directly with HTC right ?
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.

Prophet16 said:
Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
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Click to collapse
Gonna try with tmobile. Well see. Appreciate it!
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juanshop said:
Gonna try with tmobile. Well see. Appreciate it!
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
T-Mobile does send refurbished devices.
It might take some convincing
Sent from my HTC One using Tapatalk

Prophet16 said:
Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
Click to expand...
Click to collapse
how long after you bought your phone you did the exchange at the store?

juanshop said:
how long after you bought your phone you did the exchange at the store?
Click to expand...
Click to collapse
I got the phone in March last year and I got it replaced last time this month.

juanshop said:
Does anyone has had this problem? Do any of you guys know if HTC covers it under warranty ?
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Had this problem too.. got a replacement...
here is another guy with the same problem:
http://forum.xda-developers.com/showthread.php?t=2538252&page=3

Related

RUU for AT&T HTC One?

Does anyone have the Stock RUU zip for the AT&T HTC One? Having an issue and need to exchange it. Not related to a custom ROM.
Or does anyone know how to completely restore to stock without it unlocked, no tamper notice or red text during boot etc?
should be in Q and A
No luck. Really need to return phone to stock. Any help would be greatly appreciated.
Sent from my HTC One using Tapatalk 2
Flash the Stock ROM in the AT&T HTC ONE Development section. Then return the phone. They almost never check anyways.
Just switched mine 20 minutes ago due to issue with microphone.
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Toaster Strudels said:
Flash the Stock ROM in the AT&T HTC ONE Development section. Then return the phone. They almost never check anyways.
Just switched mine 20 minutes ago due to issue with microphone.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I actually want to return my phone...think they'd check then?...is hate for the next owner to be SOL with the warrenty
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lunercrab said:
I actually want to return my phone...think they'd check then?...is hate for the next owner to be SOL with the warrenty
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
They do not check. They open the box to make sure the phone is there, and that's all.
Ur right....just returned it...guy didn't even turn it on....was a nice phone but wasn't in love with it....
Sent from my HTC One X using xda app-developers app

New HTC Ones

Does anyone know when HTC will ship new batches of the One? The defects (gap and raised screen) will probably be fixed by the time the 2-3 batches are released so does anyone know when they will be shipped? I upgrade in July and am hoping all these problems are gone by then
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syed239 said:
Does anyone know when HTC will ship new batches of the One? The defects (gap and raised screen) will probably be fixed by the time the 2-3 batches are released so does anyone know when they will be shipped? I upgrade in July and am hoping all these problems are gone by then
Sent from my Epic 4G Touch using XDA Premium
Click to expand...
Click to collapse
I didn't want to take the risk of getting the new Microphone set up they have to do because of the lawsuit with Nokia and the company that makes the mics for the one..
But there was word about ramping up production double in May
http://www.androidcentral.com/htc-one-production-capacity-double-may
BrianBaker said:
I didn't want to take the risk of getting the new Microphone set up they have to do because of the lawsuit with Nokia and the company that makes the mics for the one..
But there was word about ramping up production double in May
http://www.androidcentral.com/htc-one-production-capacity-double-may
Click to expand...
Click to collapse
Hopefully they fix all the defects before they start making them
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syed239 said:
Hopefully they fix all the defects before they start making them
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Click to expand...
Click to collapse
What defects? Sorry im a bit confused about this thread. I sell these phone and work with them daily and I really havent noticed any kind of physical defect. I'm actually pretty impressed with this device and it's design.
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tsdeaton said:
What defects? Sorry im a bit confused about this thread. I sell these phone and work with them daily and I really havent noticed any kind of physical defect. I'm actually pretty impressed with this device and it's design.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Sometimes they have gaps between the plastic and the aluminum, is it a huge deal? No. My girlfriend's one has a small gap but she doesn't care because she has a case on it anyway.
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Deathsnuggle said:
Sometimes they have gaps between the plastic and the aluminum, is it a huge deal? No. My girlfriend's one has a small gap but she doesn't care because she has a case on it anyway.
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Click to expand...
Click to collapse
Yeah sometimes its not a huge deal but a lot of people have been reporting pretty big gaps and the screen not being placed in the right spot. And some are reporting dead pixels
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So you never had the One? And you're gonna wait on a "better" batch? I've had two and never had any issues. My first one was stolen.
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edub186 said:
So you never had the One? And you're gonna wait on a "better" batch? I've had two and never had any issues. My first one was stolen.
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Click to expand...
Click to collapse
This is a differ one .. there is a gap issue a rep opened a new one and it had the gap
Sent from my HTCONE using Tapatalk 2

Need some advice

Hey guys and girls of the xda community
I just wanted some advice on flashing a custom rom if possible?
My doubts and concerns arose when my first HTC one wouldn't charge whatsoever, and since then I'm a little bit sceptical about flashing a custom rom in case it happens again in which case HTC or my network provider won't replace my phone again.
Is the whole "not charging" thing related to hardware or software?
Just wanted some advice before I get back "in the game" for the want of a better phrase
Thanks guys and girls
Sent from my HTC One using XDA Premium HD app
speedyjay said:
Hey guys and girls of the xda community
I just wanted some advice on flashing a custom rom if possible?
My doubts and concerns arose when my first HTC one wouldn't charge whatsoever, and since then I'm a little bit sceptical about flashing a custom rom in case it happens again in which case HTC or my network provider won't replace my phone again.
Is the whole "not charging" thing related to hardware or software?
Just wanted some advice before I get back "in the game" for the want of a better phrase
Thanks guys and girls
Sent from my HTC One using XDA Premium HD app
Click to expand...
Click to collapse
I've had my One 5 months now and when I got it I vowed to keep it stock.... a week later I was up and running with ARHD and have run every version since then without any charging issues. Don't know if this will help your decision.
rider5512 said:
I've had my One 5 months now and when I got it I vowed to keep it stock.... a week later I was up and running with ARHD and have run every version since then without any charging issues. Don't know if this will help your decision.
Click to expand...
Click to collapse
Thanks buddy I was running viperROM when the charging issue started and I'm a bit apprehensive lol
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speedyjay said:
Thanks buddy I was running viperROM when the charging issue started and I'm a bit apprehensive lol
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Click to expand...
Click to collapse
Yeah I can understand that but my thinking is if it was rom related it would be all over the place here
rider5512 said:
Yeah I can understand that but my thinking is if it was rom related it would be all over the place here
Click to expand...
Click to collapse
So you reckon it was hardware related??
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I don't think I could ever blame a charging issue on a ROM. And if it was somehow related you'd see it posted all over.
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speedyjay said:
So you reckon it was hardware related??
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Click to expand...
Click to collapse
I can't say one way or the other to be 100% sure.... wait and see who else reponds
I got my one in March 2013, flashed it to death, including GPe conversion.
Then after many months I got a charge problem.
Phone would charge extremely slowly when screen on, no more than 200 to 300mA.
My first thought was I had caused with error in flash. I had two genuine HTC charger, one new with HTC One and other from One X. Swapping chargers didn't help.
Eventually ordered another genuine HTC charger and cable,result charges at 800 to 900+ mA when screen on.
Problem solved: cost £16 ($25)
Sent from my HTC One using xda app-developers app
I have messed with with roms and jailbreaks a ton and have never had any issues that made me think I broke it. You probably had a hardware issue and were just hypersensitive. There are some software options on a few of the roms to allow quick charging. I bet you 10 to one you had a legit hardware issue or your charging gear was bad. The cords break all the time around the entrance to the phone....iphone android doesnt matter. They all fail to reenforce these areas of the chords. I would start there.
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HTC Butterlly S repair in the Uk??

I bought a Butterfly S off eBay and was loving it until I managed to damage the SIM card connection by getting simcard stuck and pulling it out with tweezers. DOH!!! :'(
It wouldn't recognise any SIM card at all after.
I have had it at a local repair place for a couple of months. They can't get hold of the part and I'm gutted.
I was hoping anyone of you lovely guys and girls could give me any advice?
Thanks in advance.
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Send it to HTC for repairs
Sent from my HTC Butterfly s using xda premium
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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Click to expand...
Click to collapse
Wow!
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sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
wow that really sucks =/
That's strange as I thought HTC North America can fix it, didn't think Europe would be any different. Tech support told me to contact RMA department to see if my headphone amp was faulty, but I didn't bother.
daorderdillon said:
Wow!
Sent from my HTC Butterfly s using xda premium
Click to expand...
Click to collapse
Yeah I thought that too. They told me I could send it to either Taiwan or the states. Not sure what to do.
:'(
Sent from my HTC Butterfly using xda app-developers app
Its a global device, so it can b fixed at any htc repair facility. I had just got mine repaired, dead pixel, and it was freezing up. When i initially contacted htc, they tried telling me the warranty was no good! Lol. I called back an hour later, and they wrote up a ticket, and i sent it in for repair. It took about 2 and a half, maybe 3 weeks, i just got it back. Brand new! They replaced everything almost. I had dropped it, and there were a couple scuff marks on it, plus the screen had a few light scratches. Not anymore. They replaced the screen, and everything. Its mint condition again! There was a 20 fee for the global warranty. But oh well.
My suggestion, send it to the states, to a friend, have them get it fixed through htc repair and send it back to u. Good luck man.
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[Q] Sprint Store or Order Online?

I've heard a lot about a possible "bad batch" of M8's so I was wondering if those having problems ordered them online or if they go them at store level? I'm about to head to my local store to upgrade so I wanted to make sure I'm not getting a problem phone. Thanks everyone!!!
When you say bad batch, what are the issues that are coming up?...I just upgraded in person at a Sprint store and so far no issues with my phone.
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+1
onefasttreopro said:
When you say bad batch, what are the issues that are coming up?...I just upgraded in person at a Sprint store and so far no issues with my phone.
Sent from my 831C using xda app-developers app
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Click to collapse
onefasttreopro said:
When you say bad batch, what are the issues that are coming up?...I just upgraded in person at a Sprint store and so far no issues with my phone.
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Click to collapse
+2
onefasttreopro said:
When you say bad batch, what are the issues that are coming up?...I just upgraded in person at a Sprint store and so far no issues with my phone.
Sent from my 831C using xda app-developers app
Click to expand...
Click to collapse
+3...I upgraded from Best Buy, but I too wonder about these bad batch issues which you speak off of....?
Sent from my HTC One (M8) ?
Lol a bad batch rumor??? Oh boy the stuff you hear on the internet lol....
I ordered online last Friday, got my phone Wednesday. Phone is solid, only complaint I have is never receiving shipping confirmation. In fact if I looked at my order now it would say "order processing" .
Thank god for ups my choice was able to have them leave in garage with out signing since I couldn't plan to have the day off.
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