[Q] Not getting notifications until... - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Any one else have the problem of not getting notifications until you unlock the phone? I notice it also with facebook messenger, facebook, and not getting email either. Is this just me or someone else having this problem?

allergic2idiots said:
Any one else have the problem of not getting notifications until you unlock the phone? I notice it also with facebook messenger, facebook, and not getting email either. Is this just me or someone else having this problem?
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Click to collapse
Are you completely stock or rooted on a custom ROM?
Sent from my SM-N900A using XDA Premium 4 mobile app

ReggieSmith said:
Are you completely stock or rooted on a custom ROM?
Sent from my SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am completely stock. I do not want to root the device.

allergic2idiots said:
I am completely stock. I do not want to root the device.
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Click to collapse
Mine does/did the same thing. Never figured out what it was. Now it is up for sell and I am using my newer HTC One. I think it might be the power saver but never got around to testing it. In PS mode it is supposed to turn data off when the phone is sleeping.

Solarenemy68 said:
Mine does/did the same thing. Never figured out what it was. Now it is up for sell and I am using my newer HTC One. I think it might be the power saver but never got around to testing it. In PS mode it is supposed to turn data off when the phone is sleeping.
Click to expand...
Click to collapse
messing around with the settings and found it has something to do with the lock screen security. When its set to "none" the notifications works fine. I have tried a couple of the apps for screen locks and are not satisfied with them as far as thier looks. I am really hoping when ATT finally released the kit kat update it will fix this problem. I just sold my LG G2 to get this phone. Kinda disappointed now that ATT released its update today.
I used to have the HTC one but didnt like not having the sd card. I found I like the bigger screens.

Did you finally figure out the solution? I am completely stock, not rooted and have the same issue since last 6 months. I never had any lock screen, so thats not the issue, I always have my phone unlocked.
The problem is not app specific. The delay in notification happens all across the board. When my phone is sleeping, i dont get any notification. As soon as I wake it up, all notification come at the same time, including Yahoo mail, Gmail, hangout messages, whatsapp, Google voice, twitter and others.
It seems like the wifi/data is disabled when phone is sleeping. I double checked in the Advanced Wifi option that wifi is always on. Some people said that the push notification heartbeat might be the issue but why only few of us are seeing this issue and not everyone?
Anyone have any solution?

I have always had my Note 3 on PIN, and I always wake up to at least 2 or 3 emails (sometimes many more), and at least 2 or 3 days I wake up to a new text (I don't text people normally, but Amazon texts me to let me know an order has shipped, etc.)
So it's not the email or text app and it's not the lock screen "as a rule on all devices". It could be a few different things, like allowing wifi to be turned off when the screen is off (that saves so little battery it doesn't make any practical difference - turn it off and keep wifi on all the time). I don't normally run with 3G/4G on, but that shouldn't turn off during sleep, so it wouldn't cause the problem.

Related

Notification delay issue?

I have a delayed notification issue on my device. Whether I'm on stock version or using ARHD, the issue is still there. Even I used an app called push notification fixer, it still can't help. So anyone can help me pls??
Sent from my HTC One using xda app-developers app
I'm also having this problem, I've already tried the AT&T version and the US unlocked version, on stock software and ARHD. It happens with all of them. Power saver is off, phone set to keep data connection even when screen is off.
So far I've noticed that Whatsapp, Gmail, and Google Voice are affected. I wake up in the morning and have to go to each app and refresh to get my messages, and sometimes even during the day I get the notifications hours late.
It's driving me nuts and ruining an otherwise fantastic phone!! I'm surprised there's not that much talk about this on the forums.....Any ideas?
Notifiction Delay only using data
first of all, i have a HTC One (available to use on all networks) with delayed notifications whilst the phone is sleeping, ofcourse ive searched and selected all the correct settings but unfortunately i still get delays.
However, this problem only occurs whilst using the data package, i dont get this problem on wifi even if the phone has been sleeping for hours, the problem is only whilst using the data provided by etisalat. (the data works fine whilst using the phone, but when the screen turns off it just seems disabled) Ive tried multiple sim cards, still the same problem.
I contacted HTC, i hard resetted my phone and adjusted the necessary settings i was instructed to, but no use, they told me to send my phone for repair using the warrantee, the repair shop said it was a feature of the phone and ALL HTC ONE PHONES HAVE THIS PROBLEM, i then emailed and complained to HTC customer support and they agreed with the technician saying it was a permanant battery saving feauture and a new device would not be sent to me,
so, is this true? does everyone experience this issue?
I found an app 'Push Notification Fixer' , it requires rooting the phone , do you think it will solve my problem?
any help on how to proceed would be much appreciated,
thank you
Problem solved. U can download an app called Push Notifications Fixer. Use this app and everything should be fine. Btw change of firmware also solves this most probably, not confirmed.
Sent from my HTC One using xda app-developers app

[Q] Delayed Notification in Stock ROM

I just upgraded from Note 2 to Note 3. My push notifications (for gmail, hangouts and facebook chats) are delayed by 15 mins to upto 2 hours in some cases. I never had this issue with Note 2 (4.1.2 stock), I always used to get notifications instantly. Now with note 3, I receive all notifications with delay and all of them come at the same time after the delay.
I created a text file and I logged my wifi connection using tasker. Wifi doesnt get disconnected, its always connected. My wifi sleep policy is to have wifi always on. I know I have steady wifi connection cause I am using it with other devices.
This occurs only when the phone is idling. If I am actively using it, it works fine. But this is really pain cause whenever someone sends me "instant message" I usually get it after an hour even though I am in full wifi coverage (60Mbps)
Anyone else experienced this problem with their android devices lately? Know of any solution?
AlwaysNoob said:
I just upgraded from Note 2 to Note 3. My push notifications (for gmail, hangouts and facebook chats) are delayed by 15 mins to upto 2 hours in some cases. I never had this issue with Note 2 (4.1.2 stock), I always used to get notifications instantly. Now with note 3, I receive all notifications with delay and all of them come at the same time after the delay.
I created a text file and I logged my wifi connection using tasker. Wifi doesnt get disconnected, its always connected. My wifi sleep policy is to have wifi always on. I know I have steady wifi connection cause I am using it with other devices.
This occurs only when the phone is idling. If I am actively using it, it works fine. But this is really pain cause whenever someone sends me "instant message" I usually get it after an hour even though I am in full wifi coverage (60Mbps)
Anyone else experienced this problem with their android devices lately? Know of any solution?
Click to expand...
Click to collapse
I had this happen like one time and never looked into the cause of it. It never reoccurred so I just kind of shrugged it off. That's really bizarre...
Just got a note 3 a week ago and all my push notifications (whatsapp, facebook, etc) are delayed when the screen is closed. When it is opened, it delays less.
I tried using the PNF app to change the heartbeat (the non rooted version), messed with all the configurations on the wifi (it happens with wifi on or off).
Still happening after 2 weeks!! No one else having the same issue?
AlwaysNoob said:
Still happening after 2 weeks!! No one else having the same issue?
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Click to collapse
I have same problem. Took back my first note 3 thinking it was defective and the new one doing samething. Frustrating.im thinking I'm gonna have to go to different phone sadly
I got the same problem. I have a European version. Sent it back to Samsung but they couldn't find something... Did anyone found a solution yet? Because it's really frustrating.
As of late, I have been running into similar issues, though they don't seem to on a permanent basis (sometimes I get notified within seconds or minutes, sometimes it takes a few hours or until I unlock my device).
My phone is a german version of the Samsung Galaxy Note 3 running the Samsung stock Android version 4.4.2
One of the possible causes for this upon which I stumbled during my search for a solution was that the push connection might time out once in a while and take up to half an hour to be reestablished due to the long heartbeat interval set in stock Android.
But since the interval should be between 15 minutes (WiFi) and 28 minutes (3G) as stated in http://forum.xda-developers.com/showthread.php?t=2142503, this would not account for notifications being delayed by several hours or even not to arrive at all while the screen is turned off.
Does anybody know whether Samsung stock might be implementing some kind of additional sleep mode which might prevent the connection from being reestablished by heartbeat monitoring and maybe even how to turn this 'feature' off without root (last thing I heard, rooting a Note 3 might trigger an e-fuse used as additional security measure for Samsung KNOX, but also allowing them to entirely refuse hardware warranty on rooted devices)?
Thanks!
I sent it back 2 times now, but still no solution. I also want to try a custom rom to see if that fixes it, but I'm also afraid that I lose my warranty if I root my device. If anybody can confirm that the stock rom is the problem, you'd help me a ton!
AlwaysNoob said:
I just upgraded from Note 2 to Note 3. My push notifications (for gmail, hangouts and facebook chats) are delayed by 15 mins to upto 2 hours in some cases. I never had this issue with Note 2 (4.1.2 stock), I always used to get notifications instantly. Now with note 3, I receive all notifications with delay and all of them come at the same time after the delay.
I created a text file and I logged my wifi connection using tasker. Wifi doesnt get disconnected, its always connected. My wifi sleep policy is to have wifi always on. I know I have steady wifi connection cause I am using it with other devices.
This occurs only when the phone is idling. If I am actively using it, it works fine. But this is really pain cause whenever someone sends me "instant message" I usually get it after an hour even though I am in full wifi coverage (60Mbps)
Anyone else experienced this problem with their android devices lately? Know of any solution?
Click to expand...
Click to collapse
I do face this problem on my note3. I already do hard reset few time but still delay on my whatsapp and yahoo mail. Im using Note 3 LTE running Kitkat 4.4.2
I guess no one has a solution for this yet?
The problem is not app specific. The delay in notification happens all across the board. When my phone is sleeping, i dont get any notification. As soon as I wake it up, all notification come at the same time, including Yahoo mail, Gmail, hangout messages, whatsapp, Google voice, twitter and others.
It seems like the wifi/data is disabled when phone is sleeping. I double checked in the Advanced Wifi option that wifi is always on.
Why only few of us are seeing this issue?
AlwaysNoob said:
Why only few of us are seeing this issue?
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Click to collapse
It most likely only happens if the provider (your router for wifi, your carrier for 3G/4G) closes a connection after a certain amount of time goes by that it's not used. The heartbeat (the phone sends out a message on the connection every x minutes) keeps the connection open. Either 4.4.2 doesn't send the heartbeat any longer (it's not really part of Android, so there's no guarantee that Google will keep it when they update Android), or the provider of those people seeing the problem has a shorter timeout than the 15 minutes(wifi)/28 minutes (3G/4G) that the phone uses. PNF allows you to shorten the heartbeat time. 5 minutes is usually short enough to work for any connection, but you can shorten it more if you need to. (It won't use more battery - sending a keep-alive message takes a lot less battery than reestablishing the connection.)
AlwaysNoob said:
I guess no one has a solution for this yet?
The problem is not app specific. The delay in notification happens all across the board. When my phone is sleeping, i dont get any notification. As soon as I wake it up, all notification come at the same time, including Yahoo mail, Gmail, hangout messages, whatsapp, Google voice, twitter and others.
It seems like the wifi/data is disabled when phone is sleeping. I double checked in the Advanced Wifi option that wifi is always on.
Why only few of us are seeing this issue?
Click to expand...
Click to collapse
Make sure your data settings look like this
Sent from my SAMSUNG-SM-N900A using xda app-developers app
hotbyz168 said:
Make sure your data settings look like this
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
Yes, its exactly like that
power saving on
AlwaysNoob said:
I guess no one has a solution for this yet?
The problem is not app specific. The delay in notification happens all across the board. When my phone is sleeping, i dont get any notification. As soon as I wake it up, all notification come at the same time, including Yahoo mail, Gmail, hangout messages, whatsapp, Google voice, twitter and others.
It seems like the wifi/data is disabled when phone is sleeping. I double checked in the Advanced Wifi option that wifi is always on.
Why only few of us are seeing this issue?
Click to expand...
Click to collapse
Do you have power saving on? Cos for me I had it on all the time and as soon as I turned it off it solved the issue! Maybe give it go
I have the same problem:http://forum.xda-developers.com/showpost.php?p=59148661&postcount=640
Did anyone solve this issue?
AlwaysNoob said:
Still happening after 2 weeks!! No one else having the same issue?
Click to expand...
Click to collapse
I'm having the same problem on GALAXY DUOS 2...
its very irritating, if you got solution plz tell me..:highfive:

[Q] My Nexus 6 is almost always awake. What to do?

My Nexus 6 is compeletely stock and untouched software. I have attached screenshots from Nexus 6 (5.0.1) and Note 3 (5.0) to show the point I'm talking about.
When I'm sleeping as you can see on the Note 3 it has very few awakes. But Nexus 6 on the other hand is almost always awake. It drains about 20-25% battery overnight.
I have performed factory reset 3 times and now it has almost no additional apps installed but still the same. (don't judge by the facebook on the screenshot it's just installed and the problem is the same with or without it) I'm not rooted so i can't use the wakelock detector. I've installed GSam and it shows Android OS and Android system as biggest drainers for the current situation (16%, 6%) which i suspect nothing extraordinary.
I have play services 6.7.76 on both devices if it has anything to do with it. I tried something like turning the ambient display off and some other settings to see if theyre waking it but no luck yet. Do you think it is a software thing and Google will eventually fix it and I should wait or what should i do?
I really want to keep this phone but the battery is a big concern for me right now. every morning seeing the battery down without touching the phone is a big problem. Any help and information on the subject is appreciated.
Edit: I have added a screenshot from safe mode. I restarted in safe mode to see if any 3rd party is the cause of the problem. But the problem persists. And I have noticed that when the wifi is compeletely off (Keep awake, Always scanning etc.) the problem is solved. But whenever i turn on the wifi, even when it is not connected to any network, it starts draining battery and keeping phone awake like on the graphics. Can anyone give me a hint if this can be a hardware related issue with the wifi receiver? Or it looks like a software issue and can be solved with the 5.1 update? I have 3 days to return the phone if its a hardware thing. Thanks
You should probably update to 5.1 and see if that helps.
biggiestuff said:
You should probably update to 5.1 and see if that helps.
Click to expand...
Click to collapse
Do you know if it is a common issue and 5.1 fixes it? I've checked the updates but nothing showed up so far. I'm close to 14 day window for my T-Mobile purchase so i need info on 5.1 about this issue and i didn't see anything related :/
HKNRN said:
Do you know if it is a common issue and 5.1 fixes it? I've checked the updates but nothing showed up so far. I'm close to 14 day window for my T-Mobile purchase so i need info on 5.1 about this issue and i didn't see anything related :/
Click to expand...
Click to collapse
You might have the sensor ind bug that was in 5.01 that kept the phone from sleeping properly. From my short experience with 5.1, it's gone. Hard to tell about your situation without screenshots from better battery stats and the app list.
biggiestuff said:
You might have the sensor ind bug that was in 5.01 that kept the phone from sleeping properly. From my short experience with 5.1, it's gone. Hard to tell about your situation without screenshots from better battery stats and the app list.
Click to expand...
Click to collapse
Thank you for the info. Root is not an option on the Nexus 6 cause my sister will be using it and she's not a techie. Without root I can't properly see what keeps it awake :/ As i said, besides the screen, biggest consumers are the Android OS and Android system in Battery settings list. But they're similiar on the Note 3 too so i dont think i can get somewhere with them.
I guess i will have to wait for 5.1 and hope it is fixed as you've said. Do you know what sensor is causing the sensor ind error? Does it have anything with the Ambient display?
HKNRN said:
My Nexus 6 is compeletely stock and untouched software. I have attached screenshots from Nexus 6 (5.0.1) and Note 3 (5.0) to show the point I'm talking about.
When I'm sleeping as you can see on the Note 3 it has very few awakes. But Nexus 6 on the other hand is almost always awake. It drains about 20-25% battery overnight.
I have performed factory reset 3 times and now it has almost no additional apps installed but still the same. (don't judge by the facebook on the screenshot it's just installed and the problem is the same with or without it) I'm not rooted so i can't use the wakelock detector. I've installed GSam and it shows Android OS and Android system as biggest drainers for the current situation (16%, 6%) which i suspect nothing extraordinary.
I have play services 6.7.76 on both devices if it has anything to do with it. I tried something like turning the ambient display off and some other settings to see if theyre waking it but no luck yet. Do you think it is a software thing and Google will eventually fix it and I should wait or what should i do?
I really want to keep this phone but the battery is a big concern for me right now. every morning seeing the battery down without touching the phone is a big problem. Any help and information on the subject is appreciated.
Click to expand...
Click to collapse
Do you use Microsoft Exchange services?
I mean, did you setup other e-mail accounts. Like- Outlook, hotmail .etc??
Because last time I found, that service kept my phone to always wake up..
Masum56k said:
Do you use Microsoft Exchange services?
I mean, did you setup other e-mail accounts. Like- Outlook, hotmail .etc??
Because last time I found, that service kept my phone to always wake up..
Click to expand...
Click to collapse
Oh yeah it has a hotmail account set up besides gmail. I will remove the hotmail account and restart the phone at night and observe in the morning again. Thanks for the suggestion!
If it is the problem, how did you overcome the issue? Are you using browser for your exchange mail account? If so, it will be a pain not getting mails to the app :/
Made some edits on the original post. If it helps..

[Q] Gmail push notifications

Hi guys,
I recently changed from a nexus 5 and the phone is super nice. Of course, hardware > software.
In any case, I noticed a starting a few days back that I do not get gmail push notifications as they come.
Meaning, I have to pull to refresh. This also means that I do not get new gmail notifications.
I did some fiddling around with the settings and it wasn't set to notify me for all new mail but even with this on, I don't get timely notifications.
I did further research and noticed that I get my notifications on wifi but not on regular data.
-edit-
I tried it again and now both wifi and data are not reliable. I'm on a hotel wifi connection so I expected this but I wasn't expecting this from the data.
Has anyone heard of the S6edge having possible radio/modem issues? If so, I'm going to go exchange this device for another s6e.
I'm really hoping that it doesn't come to that and that it's a software issue more than hardware.
The thing is, I don't know if anyone knows but the same thing above happens to me with an application called kakao talk (a korean version of whatsapp)
I don't get push notifications and when I open the app I get bombarded with messages.
After opening the app and then closing it, I get updates like normal.
I can't figure this out. Do any one of you have any suggestions?
I don't get notifications for gmail or inbox either, everything is turned on. It was bothering me before but I got used to it . I use kakao religiously but with notifications off..I'll tick then on and see
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app
xketch said:
I don't get notifications for gmail or inbox either, everything is turned on. It was bothering me before but I got used to it . I use kakao religiously but with notifications off..I'll tick then on and see
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app
Click to expand...
Click to collapse
I couldn't wait and I just factory reset my phone.
Gmail notifications come as they should without me having to manually refresh the feed.
Yesterday morning I was on wifi and kakao notifications came in time as well, but I forgot to try this on the network and slept after turning it off last night.
This morning I woke up a little earlier than my alarm and noticed no notifications thinking I didn't get any.
However as soon as my alarm rang and I turned it off, notifications started coming.
Am I going insane? The device seems to go into some network sleep mode and will only start connecting once it's literally awaken.
I'm trying to rule out app bug, software bug, but most importantly, if this is a hardware bug.
If this is a hardware issue, I only have about a week to exchange it.
k0p4n said:
I couldn't wait and I just factory reset my phone.
Gmail notifications come as they should without me having to manually refresh the feed.
Yesterday morning I was on wifi and kakao notifications came in time as well, but I forgot to try this on the network and slept after turning it off last night.
This morning I woke up a little earlier than my alarm and noticed no notifications thinking I didn't get any.
However as soon as my alarm rang and I turned it off, notifications started coming.
Am I going insane? The device seems to go into some network sleep mode and will only start connecting once it's literally awaken.
I'm trying to rule out app bug, software bug, but most importantly, if this is a hardware bug.
If this is a hardware issue, I only have about a week to exchange it.
Click to expand...
Click to collapse
Disable and uninstall (updates) google play services. Later on you can re-update google play services. I know this is same as doing a factory reset but it is worth a try. I did the same to fix mine.
k0p4n said:
I couldn't wait and I just factory reset my phone.
Gmail notifications come as they should without me having to manually refresh the feed.
Yesterday morning I was on wifi and kakao notifications came in time as well, but I forgot to try this on the network and slept after turning it off last night.
This morning I woke up a little earlier than my alarm and noticed no notifications thinking I didn't get any.
However as soon as my alarm rang and I turned it off, notifications started coming.
Am I going insane? The device seems to go into some network sleep mode and will only start connecting once it's literally awaken.
I'm trying to rule out app bug, software bug, but most importantly, if this is a hardware bug.
If this is a hardware issue, I only have about a week to exchange it.
Click to expand...
Click to collapse
You are not losing your mind, this is a software bug and others have this issue as well especially with google related products.

Notifications when screen is off not working?

I have Edge Lighting enabled and set to always on and the 2 apps I want to show notifications when the screen is off are enabled: Signal and Orgzly. I disabled Always-On Display and Edge Lighting should still work, right? My understanding is that with Edge Lighting, my screen is off and when I get notifications, it will trigger. Essentially, it's a replacement to the traditional LED light. The only time I've seen Edge Lighting triggered is when I'm actually using my phone (i.e. the screen is on), which is pretty pointless. The only time the screen goes from off to "notifying" me is when I'm getting a call.
I'm not sure if I need certain permissions for the apps, but I did enable notifications for them. I have disabled "Allow background activity" for all my apps--don't think this is relevant.
Any help is much appreciated. It's frustrating because I've been using my S10 significantly less than my old phone just because I'm not getting any notifications when the screen is off, which is most of the time.
P.S. Not sure if related, but occasionally I'm not even getting notifications unless I literally open the app, then I get bombarded with notifications accumulated. It's not so often that I feel there's a solution for it.
mindstormer said:
P.S. Not sure if related, but occasionally I'm not even getting notifications unless I literally open the app, then I get bombarded with notifications accumulated. It's not so often that I feel there's a solution for it.
Click to expand...
Click to collapse
i have the same issue on my note 8, i am running the latest andriod 9 one UI and i am not sure if it is a network issue or a ROM issues since for me the notifications does come through immediately if i am connected to WIFI but not while i am connected to mobile data.
same, notifications are late sometimes, really annoying
few days ago i didnt get email notifications for the whole day until 7pm, even tho my first mail was received at 9am......
evo85210 said:
same, notifications are late sometimes, really annoying
few days ago i didnt get email notifications for the whole day until 7pm, even tho my first mail was received at 9am......
Click to expand...
Click to collapse
Gmail or other email client? Stock Samsung Email app is so far so good
Sent from my SM-G973F using XDA Labs
romanB_SK said:
Gmail or other email client? Stock Samsung Email app is so far so good
Sent from my SM-G973F using XDA Labs
Click to expand...
Click to collapse
gmail, is samsung email client any good? didnt bother trying cause oem apps are usually sh*t.
i think it's some kind of power saving setting, sometimes it happens on other apps too.

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