Database Develop

Sprint unlocking process is a pile of crap!!! - chat session

Here is the latest of 25 chats I had:
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Sonya B.: Hi, my name is Sonya B.. Thank you for your chat request. Please wait while I review your information.
_ME_: Hi
Sonya B.: Hello.
Sonya B.: Thank you. I am going to go ahead and connect you to my Supervisor since you have had to contact us numerous times about this. Please give them a moment to review the notes on your account.
Sonya B.: Just one moment please.
SWW SeniorTC: Hi, my name is SWW SeniorTC. Thank you for your chat request. Please wait while I review your information.
Sonya B. has left the chat.
_ME_: Hi
_ME_: please review all the notes on my account this will help you to understand the issue quickly
SWW SeniorTC: Hello. I am Sonya's Supervisor. I have reviewed the notes on the account. I have also taken it upon myself to check the unlock status of your phone. I am sorry but the phone is unlocked. If you get an invalid sim error that does not mean it is the phone. That means it is the actual sim card. If it was the phone, then you would get any number of other errors, but not that one. Unfortunately there isn't any way for us to fix an issue when trying to use a foreign sim card. We are not able to replace the phone since using 3rd party sim cards is not a guaranteed service.
SWW SeniorTC: Once using the foreign sim card, you are no longer using Sprint services, therefore we cannot troubleshoot any issues on the phone, nor will you be using your Sprint number. You will be using the number assigned to the sim card. Also, we cannot guarantee what services will be available, you will have to get that information from the carrier you purchase the sim card from.
_ME_: you are not correct in this case
_ME_: there are 3 SIM cards
_ME_: all working in another Sprint unlocked phone
_ME_: but this phone reports Invalid SIM
_ME_: this is clearly a phone issue
SWW SeniorTC: There isn't anything that we can do. You will need to contact the tech team .
SWW SeniorTC: I cannot fix any issues relating to using a foreign sim card.
SWW SeniorTC: If it was a service we guaranteed then yes we could fix it but it isn't. Unfortunately there isn't any steps for me to do in this situation.
_ME_: as I mentioned I would like to exchange the phone since there is clear indication that this is a problem with a device who would be the right contact to handle this?
SWW SeniorTC: The only way to have it exchanged is if you take the phone to a Sprint repair center and they are able to find that there is a manufacture issue with the phone.
SWW SeniorTC: This line does not have insurance so they only way it can be replaced by us is if the repair center finds a manufacture issue with it.
_ME_: they claim that they have no way of diagnosing the issues related to the unlocked phones
SWW SeniorTC: I am sorry but using foreign sim cards is not a guaranteed service by us. We cannot replace phones if this does not work.
SWW SeniorTC: Where are you currently located?
_ME_: Germany
SWW SeniorTC: Ok. I am sorry but there isn't any way for us to trouble shoot this. Our system shows that the phone is unlocked. That is all we are able to do.
Click to expand...
Click to collapse
---

So their system shows that your phone is unlocked. What did you want him to do? Sprint chat is worthless and they pretty much have no power from my experience. Gotta talk go retentions
Sent from my SPH-L720 using Tapatalk 4 Beta

Did you go to a sprint store to have them check it?
Seriously what do you expect them to do? Say they will give you a new phone without checking to make sure the problem that is caused be the phone and not your misuse, and I'm not saying that you did but that is the process of any company. Even the oh so great customer service company Apple.
Sent from my SPH-L720 using xda premium

Mship said:
Did you go to a sprint store to have them check it?
Seriously what do you expect them to do? Say they will give you a new phone without checking to make sure the problem that is caused be the phone and not your misuse, and I'm not saying that you did but that is the process of any company. Even the oh so great customer service company Apple.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
At the store they are clueless as well, the tech support is helpless.
Basically I just want to exchange the phone at this point but they say it is not their problem.
As you can see they claim 3rd party SIM support is not guaranteed.

I wish my name was SWW SeniorTC.
Sent from my SPH-L720 using xda premium

From what I understand with sprint unlocked phones is that the only sim cards that will work on it are 64k sim cards. Att, tmobile and other US sims use 128k sim cards. What it means is that unlocked sprint phones will only work with foreign sim cards...not domestic. Hope this helps...
Edit: spelling
Sent from my SPH-L720 using xda app-developers app

Idk because Apple pretty much gives away replacement to those with a warranty, and it should be the same for the s4 I mean I is a 500+$ phone
Sent from my SPH-L720 using xda app-developers app

jdizzle316 said:
From what I understand with sprint unlocked phones is that the only sim cards that will work on it are 64k sim cards. Att, tmobile and other US sims use 128k sim cards. What it means is that unlocked sprint phones will only work with foreign sim cards...not domestic. Hope this helps...
Edit: spelling
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
do you have a source for this info about sprint limited to 64k vs 128k? I thought it was a MCC/MNC block.

autoprime said:
do you have a source for this info about sprint limited to 64k vs 128k? I thought it was a MCC/MNC block.
Click to expand...
Click to collapse
I don't have a source unfortunately. Coincidentally, I came across this information yesterday when I talked to Sprint CS International dept and that's what they had told me. My phone was shown as unlocked (iPhone 5 fwiw) in their system but when I stuck in a tmob sim it didn't work so that's why I called. I'm not saying that this is factual, just that this is what they had told me.
Sent from my SPH-L720 using xda app-developers app

jdizzle316 said:
I don't have a source unfortunately. Coincidentally, I came across this information yesterday when I talked to Sprint CS International dept and that's what they had told me. My phone was shown as unlocked (iPhone 5 fwiw) in their system but when I stuck in a tmob sim it didn't work so that's why I called. I'm not saying that this is factual, just that this is what they had told me.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
interesting. well if that were true(might be for iPhone).. its not true for all sprint phones. my unlocked htc one works with att and tmo sims. gs4 seems to block it from getting a signal altho no sim error after the unlock.
I'll look more into this 64 vs 128 thing. It's hard to trust Sprint with any technical info tho.

autoprime said:
interesting. well if that were true(might be for iPhone).. its not true for all sprint phones. my unlocked htc one works with att and tmo sims. gs4 seems to block it from getting a signal altho no sim error after the unlock.
I'll look more into this 64 vs 128 thing. It's hard to trust Sprint with any technical info tho.
Click to expand...
Click to collapse
Yea, from what I've heard Sprint CSR is very unreliable... That you get different answers with different reps.
That's pretty cool! So your htc one is unlocked and works with t-mobile? So you pick up decent data speeds like hspa or lte?
Sent from my SPH-L720 using xda app-developers app

I had an issue getting a device swapped while overseas.
I called and talked several times to CS.
After talking to several people who told me to go to a sprint store and me telling them I was in the middle of a dessert and had no sprint store they allowed me to do an advanced exchange for the device.
They said as I was more than 30 miles from a repair center they could send a phone to my billing address and I had to send the old device back to them.
only catch was If I wanted the phone to use the sprint SIM card it had to be activated with the sprint SIM in the US.
I was using a wataniya SIM so I didnt care.
Long story short, they shipped it to my house, they shipped it to me, I put a foreign SIM in and it worked.
Of course I had to ship the old phone back. of course the device couldn't have a broken screen or water damage. . .

Why don't you try contacting Samsung?
Sent from my SPH-L720 using xda app-developers app

So, did you try going into System Update and then UICC Unlock?

GhostSonic said:
So, did you try going into System Update and then UICC Unlock?
Click to expand...
Click to collapse
I thought I mentioned this above, I've tried _everything_ known to date.

To unlock or not to unlock that is the question

So I have a note 3 Att branded. And they are a bunch of A$$holes and willnot unlock the device because i am the second owner.
yes it has a clean Imei. So I have been debating on the option of Unlocking my device through a web site.
I currently use it with straight talk with the BYOP program so i use a ATT sim. But I have been having issues with MMS messages,
from what i have been reading this is mainly a ATT issue. so I thought if I use a Tmobile sim card it may correct the issue.
what do you think?

Just putting this out there in case it's remotely helpful for you, I went through that insanity with a preowned iPhone 4 from ATT that I wanted to use with T-Mobile and I solved it by going in the opposite direction. I went to T-Mobile. Might be the neighborhood but the nice people there pointed me to a nearby electronics store who also did cellphone unlocking and for a fee that I can't remember off the top of my head they used some internal system and got my phone factory unlocked within 24 hours, after ATT had told me that they wouldn't do it.
If you happen to live in New York I can tell you where I went, otherwise I can say go look for a local electronics store and see if they'll submit the request for you... Or ask at your local T-Mobile store whether they know a store who does unlocks. I don't understand enough about this stuff to explain but I can at least relay that it worked out well enough for me. The iPhone 4 worked fine with T-Mobile afterwards.

I have always used ebay or an "unlocking" site. I have used both methods quite a bit because I sell phones on ebay and I used to work for a friend that owns a couple prepaid phone/service stores. I also worked at a small tech repair store and did unlocks there as well. Anyway my point is that the government and the phone companies have made it a lot harder and more expensive to unlock newer phones. Also I would do your research on tmobile in your area before spending too much money on unlocking. It may be different for you but in my area tmobile and sprint suck as far as coverage. Plus tmobile doesn't have lte.
Sent from my SM-N900A using XDA Premium 4 mobile app

I really don't want to unlock unless I have to but I can't get mms messages and I didn't know if it was a att issue
Sent from my SAMSUNG-SM-N900A using Tapatalk

dyson77 said:
I really don't want to unlock unless I have to but I can't get mms messages and I didn't know if it was a att issue
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
How will unlocking help you get your messages?
Never mind I am stupid..

Wanted to take a moment and tell everyone. I ordered a new sim card. My network went from saying home in the upper left to att and everything is fixed I can get mms
Sent from my SAMSUNG-SM-N900A using Tapatalk

Activating a tmobile n6. Then move to Verizon.

Well would Verizon blacklist or whitelist the I.d. number? My sis Wil buy it then activate it then just give me the phone.
Just worried about Verizon blocking it later on

A T-Mobile sold N6 will most likely not be able to work on VZW. See this thread for more details: http://forum.xda-developers.com/nexus-6/general/cdma-carriers-buying-nexus-6-consider-t2922642

The only sure way it will work is if you already have a nano-SIM. If you currently do not have a nano-SIM, and plan on getting once you get the T-Mobile N6, that is what no one has tested yet.
But droid-life already did the test, the T-Mobile N6 worked with a Verizon nano-SIM just fine.
Best way to do this:
1. Call Verizon and order a nano-SIM over the phone. If they ask for what device, say you just ordered a Droid Turbo from eBay.
2. Upon receiving the SIM and the N6, go to verizonwireless and login. Click on 'activate a device', choose 'device that has never been on verizon', enter your current phones IMEI (not the N6), then the SIM ID off the nano-SIM you just received.. The SIM will now be active, and your current SIM in your phone will deactivate.
3. Insert the nano-SIM into the N6, and you will have a working device.

Can anyone else confirm this? I have a t mobile account and I'm planning on buying it on my line most likely ordering it because they don't have it in store and then giving it to my cousin on his verizon account.
Sent from my SM-N910T using XDA Free mobile app

nazzo123 said:
Can anyone else confirm this? I have a t mobile account and I'm planning on buying it on my line most likely ordering it because they don't have it in store and then giving it to my cousin on his verizon account.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
It has been confirmed in a different thread already. The guy got the phone yesterday from T-Mobile. And it worked on his Verizon account, he is currently using it on Verizon, it has LTE and 3g and all that stuff, just like a Verizon phone would. He also tried his friends ATT SIM, and the phone worked as would a ATT phone. Its in a thread in the general section somewhere, good luck finding it.

vikramjatt11 said:
It has been confirmed in a different thread already. The guy got the phone yesterday from T-Mobile. And it worked on his Verizon account, he is currently using it on Verizon, it has LTE and 3g and all that stuff, just like a Verizon phone would. He also tried his friends ATT SIM, and the phone worked as would a ATT phone. Its in a thread in the general section somewhere, good luck finding it.
Click to expand...
Click to collapse
Thread is http://forum.xda-developers.com/nexus-6/general/t-mobile-nexus-6-carriers-confirmed-t2946598
http://forum.xda-developers.com/nexus-6/general/n6-t-mobile-verizon-t2946409

[Q] Found damaged N910T - Unlock, Root for Rom and Modem for ATT? [w/Pics]

My nephew said he found the phone on the road underneath an overpass. Screen digitizer looks damaged, no battery, no battery back cover and all banged up (see pics). He gave it to me to either fix or trash. I would like to get the phone looking new, working and give it back to my nephew running on AT&T's network.
Questions:
1. All the parts I need are compatible with most Note 4's correct? Will these work here and here?
2. Being a T-Mo device, the bootloader should be unlocked correct?
3. If the device is locked (not purchased by cash) can the unlock code be unnecessary by rooting? If not, what are my options since I did not purchase this device?
4. AT&T Roms are not compatible on T-Mo devices running on AT&T network correct? So will T-Mo Rom's work on N910T running on AT&T network?
5. Can I Root, flash Rom and modem?
Greatly appreciate your input, thanks.

Tmobile phone will work fine on AT&T. No need to flash anything special just pic a ROM and set up am APN.
Sent from my SM-N910T using XDA Free mobile app

ShrekOpher said:
Tmobile phone will work fine on AT&T. No need to flash anything special just pic a ROM and set up am APN.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Thank you. Any idea on whether I'll run into issues regarding it possibly being locked?

projekt1 said:
Thank you. Any idea on whether I'll run into issues regarding it possibly being locked?
Click to expand...
Click to collapse
if it is carrier locked, you should be able to get it unlocked using cellunlocker.com thats what i did, been using my N910T on AT&T from day one.
Sent from my SM-T900 using XDA Free mobile app

ShrekOpher said:
if it is carrier locked, you should be able to get it unlocked using cellunlocker.com thats what i did, been using my N910T on AT&T from day one.
Sent from my SM-T900 using XDA Free mobile app
Click to expand...
Click to collapse
I just purchased the T-Mobile variant and I am going to unlock it via http://www.cellunlocker.net. When checking out at cellunlocker.net they displayed a message:
"Please be advised in order to unlock your Samsung Note 4, you MUST activate the phone with the original carrier or SIM issued within your designated location. This must occur before you attempt to unlock and activate the phone with a foreign sim card. The Note 4 has a region lock feature seperate to sim unlocking and if unlocked before activating to its original carrier or continent the phone will be region-locked and must be unlocked directly from Samsung. For more information, please refer to the warning sticker found on the packaging that your phone came in."
Do I just need to get a T-Mobile sim and activate it once? Then boot it up with my ATT sim and enter in the unlock code? Or can I disregard this message?

ducksauce88 said:
I just purchased the T-Mobile variant and I am going to unlock it via http://www.cellunlocker.net. When checking out at cellunlocker.net they displayed a message:
"Please be advised in order to unlock your Samsung Note 4, you MUST activate the phone with the original carrier or SIM issued within your designated location. This must occur before you attempt to unlock and activate the phone with a foreign sim card. The Note 4 has a region lock feature seperate to sim unlocking and if unlocked before activating to its original carrier or continent the phone will be region-locked and must be unlocked directly from Samsung. For more information, please refer to the warning sticker found on the packaging that your phone came in."
Do I just need to get a T-Mobile sim and activate it once? Then boot it up with my ATT sim and enter in the unlock code? Or can I disregard this message?
Click to expand...
Click to collapse
You can disregard the statement it only applies to FOREIGN sim cards.
Sent from my SM-T900 using XDA Free mobile app

ShrekOpher said:
You can disregard the statement it only applies to FOREIGN sim cards.
Sent from my SM-T900 using XDA Free mobile app
Click to expand...
Click to collapse
Sweet thanks. I got confused because when they said foreign I thought it just meant anything not TMO

ducksauce88 said:
Sweet thanks. I got confused because when they said foreign I thought it just meant anything not TMO
Click to expand...
Click to collapse
np, always better to ask than to guess wrong.
Sent from my SM-T900 using XDA Free mobile app

You may have a problem if device is reported stolen or lost and imei is blacklisted by tmobile.
Sent from my SM-N910T using XDA Free mobile app

darekz said:
You may have a problem if device is reported stolen or lost and imei is blacklisted by tmobile.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
For activating the phone, I can use any imei correct? However, for unlocking it, I'd I have to, that could be the problem right?

If blacklisted network will refuse to connect to that phone even with active Sim card
Sent from my SM-N910T using XDA Free mobile app

projekt1 said:
My nephew said he found the phone on the road underneath an overpass. Screen digitizer looks damaged, no battery, no battery back cover and all banged up (see pics). He gave it to me to either fix or trash. I would like to get the phone looking new, working and give it back to my nephew running on AT&T's network.
Questions:
1. All the parts I need are compatible with most Note 4's correct? Will these work here and here?
2. Being a T-Mo device, the bootloader should be unlocked correct?
3. If the device is locked (not purchased by cash) can the unlock code be unnecessary by rooting? If not, what are my options since I did not purchase this device?
4. AT&T Roms are not compatible on T-Mo devices running on AT&T network correct? So will T-Mo Rom's work on N910T running on AT&T network?
5. Can I Root, flash Rom and modem?
Greatly appreciate your input, thanks.
Click to expand...
Click to collapse
1) not sure... most of the main parts should be the same.. i.e screen. There may be slight variations with many parts.. such as charging ports.
2)Bootloader is unlocked to my knowledge however Im not certain.
3) Rooting and unlocking are 2 seperate things. The phone will be carrier locked. I have a tmobile Note 4 phone that I run on AT&T. I paid to unlock it on simunlocker. Ive never rooted this phone yet
4)False to my knowledge. There should be no issue at all here
5)YOU cant change the modem to a modem from a different carrier. and there is absolutely no reason to do so. YOu should be able to flash an ATT rom on it if you'd like.
Unfortunately... It is true what others have said. If the phone was not paid for in full by the OG owner( on Tmobiles plan where you pay for the phone month to month)... then it will most likely be black listed at some point. SO you might be able to activate it but 4 months down the road it could suddenly stop working.

darekz said:
If blacklisted network will refuse to connect to that phone even with active Sim card
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
This is regardless of paying for an unlock correct? Any way of finding out if the IMEI is blacklisted?

projekt1 said:
This is regardless of paying for an unlock correct? Any way of finding out if the IMEI is blacklisted?
Click to expand...
Click to collapse
Tmobile has an IMEI checker. Also swappa.com where you can sell/buy used phones has one. I checked mine before using cellunlocker and it worked out perfectly.

Bladerunner1825us said:
Tmobile has an IMEI checker. Also swappa.com where you can sell/buy used phones has one. I checked mine before using cellunlocker and it worked out perfectly.
Click to expand...
Click to collapse
Yep, blacklisted.. Now what are my options, if any?

If it's blacklisted, nothing short of changing the IMEI # with a JTAG device can save it.
Considering it's physical condition, trash it. I would.

Looks baaaad. Ouch

Temetka said:
If it's blacklisted, nothing short of changing the IMEI # with a JTAG device can save it.
Considering it's physical condition, trash it. I would.
Click to expand...
Click to collapse
After $200 in parts that I received yesterday, she looks beautiful now . I much rather work on it until its fully operational instead of trashing it.
None the less, still blacklisted and unable to access engineering mode. Any pointers?
Update: Running rooted 5.0.1 with TWRP recovery and have successfully unlocked via imei-unlocker.com. Made a call to a business number, worked fine.
Leads be to believe down the road a few months service may be cut off due to blacklist? I would still like to explore other alternatives to avoid service being possible cut off...

projekt1 said:
After $200 in parts that I received yesterday, she looks beautiful now . I much rather work on it until its fully operational instead of trashing it.
None the less, still blacklisted and unable to access engineering mode. Any pointers?
Update: Running rooted 5.0.1 with TWRP recovery and have successfully unlocked via imei-unlocker.com. Made a call to a business number, worked fine.
Leads be to believe down the road a few months service may be cut off due to blacklist? I would still like to explore other alternatives to avoid service being possible cut off...
Click to expand...
Click to collapse
Glad to hear you got it up and running. Of course now we need pics.

Everything is working. Calls, text etc. on both WiFi and Cell data.. I hope it doesn't get cut off after a few months....

Issue With Refurbished N910T

So, I bought a refurbished note 4 because it's basically a great mid-ranged device for 2017-2018 (bought it for 190USD). Now, I checked the IMEI via About Phone on the phone itself and it clears out with the TMobile IMEI checker, and TMobile representatives. Now, before getting to the issue, Metro rides on Tmobile's network so, you don't have to unlock TMobile devices just to jump on Metro.
Finally, here's the issue:
I tried to activate/change my device over the phone and gave the guy my IMEI to try to activate the Note 4. After a few moments of silence, the guy pops back in and says, "I can't activate your device, your device blocked."
My 2 questions:
How is my sim/device blocked when the IMEI is definitely clean?!
How do I remedy this issue?
Sent from my SM-N910T using Tapatalk

Soapy! said:
So, I bought a refurbished note 4 because it's basically a great mid-ranged device for 2017-2018 (bought it for 190USD). Now, I checked the IMEI via About Phone on the phone itself and it clears out with the TMobile IMEI checker, and TMobile representatives. Now, before getting to the issue, Metro rides on Tmobile's network so, you don't have to unlock TMobile devices just to jump on Metro.
Finally, here's the issue:
I tried to activate/change my device over the phone and gave the guy my IMEI to try to activate the Note 4. After a few moments of silence, the guy pops back in and says, "I can't activate your device, your device blocked."
My 2 questions:
How is my sim/device blocked when the IMEI is definitely clean?!
How do I remedy this issue?
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
Did he tell you why it's blocked?

Edit

The guy told me it was network locked and told me that even though MetroPCS utilizes their towers, (TMO) the phone still had to be unlocked. However, I went to my local MetroPCS store yesterday and got it activated. Apparently the guy over the phone didn't know what he was doing and just made up some excuse.
Sent from my SM-N9300 using Tapatalk

:good:
Soapy! said:
The guy told me it was network locked and told me that even though MetroPCS utilizes their towers, (TMO) the phone still had to be unlocked. However, I went to my local MetroPCS store yesterday and got it activated. Apparently the guy over the phone didn't know what he was doing and just made up some excuse.
Sent from my SM-N9300 using Tapatalk
Click to expand...
Click to collapse

Soapy! said:
The guy told me it was network locked and told me that even though MetroPCS utilizes their towers, (TMO) the phone still had to be unlocked. However, I went to my local MetroPCS store yesterday and got it activated. Apparently the guy over the phone didn't know what he was doing and just made up some excuse.
Sent from my SM-N9300 using Tapatalk
Click to expand...
Click to collapse
These reps are morons! And he was probably trying to get you buy a new phone for commission or just plain idiot!
I use to do tech help for at&t. And most of the regular customer service reps don't actually know about phones. They are trained to use the pc software and read scripts. So go figure!
Glad you got it worked out!

aaron74 said:
These reps are morons! And he was probably trying to get you buy a new phone for commission or just plain idiot!
I use to do tech help for at&t. And most of the regular customer service reps don't actually know about phones. They are trained to use the pc software and read scripts. So go figure!
Glad you got it worked out!
Click to expand...
Click to collapse
I've heard of that before. I could do a better job that them, but it seems that being unethical is the way to go in these positions.
Sent from my SM-N935S using Tapatalk
^^ I'm on a custom rom that changes the device model to the S7 model number. Weird lol.