What causing black dots on Xperia Z camera? - Xperia Z Q&A, Help & Troubleshooting

Hello guys as I said in title what causing black dots on Xperia Z camera.. How to fix that? If its on camera sensor it doesn't affect hdr mode and video.. Any idea guys???
Thanks in advance
Sorry for my bad English..
Sent from my C6603 using XDA Premium 4 mobile app

Nauju said:
Hello guys as I said in title what causing black dots on Xperia Z camera.. How to fix that? If its on camera sensor it doesn't affect hdr mode and video.. Any idea guys???
Thanks in advance
Sorry for my bad English..
Sent from my C6603 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Do not post questions in the general section!!! Read the forum rules

Okay sorry can anyone move it to the exact section..
Sent from my C6603 using XDA Premium 4 mobile app

Thread will be moved in Q&A section. Black dots on camera are hardware problem, so only solution for fix it is to change camera module.
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neoxx3m said:
Thread will be moved in Q&A section. Black dots on camera are hardware problem, so only solution for fix it is to change camera module.
Example:
Click to expand...
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When last time did you clean dust off your camera lens? Clean it and see if it gone Suggested solution compressed air.

Don't know what exactly cause that, but some people mention that black spot syndrome is because water, that condense there, and broke some pixel in sensor. Sounds plausible.
Other causes is dirt entering the camera sensor module. (But, how can? The phones are tightly sealed, so very minimal dust inside)
Why in HDR mode and Video stabilization turned on the black spot gone? Because the black is removed by using averaging movement algorithm. The software find that odd, and removed that black spot, using nearby pixels.
That is not because the camera lens dirty. If the camera lens dirty, the black color is not focused, blurred with color.

marcoplo said:
When last time did you clean dust off your camera lens? Clean it and see if it gone Suggested solution compressed air.
Click to expand...
Click to collapse
First of all, I worked in Sony repair center and I've seen this problem many times. In some cases problem was gone with cleaning but in most cases problem was in defective camera lens.

Everyone I know (myself included; a total of 4 people) have had this problem with the Xperia Z.
Two of which never touched water. For a water / dust proof phone, for this to be an issue based on either of those is heavily questionable.
But I'll admit I've washed my phone and used it in the rain a few times and it's perfectly fine. I just don't recommend this phone to people who want a good camera lol.

Maybe its the high CPU temp...
Xperia™ Z (C6602) with tapatalk

androidfreak70 said:
Maybe its the high CPU temp...
Xperia™ Z (C6602) with tapatalk
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Click to collapse
There is a hardware fault with the camera module most probably

androidtweaker1 said:
There is a hardware fault with the camera module most probably
Click to expand...
Click to collapse
Xperia Z camera look like not 13mp
5mp cameras is looks better
Xperia™ Z (C6602) with tapatalk

Guys only solution is take it to the Sony service centre right??
Sent from my C6603 using XDA Premium 4 mobile app

Can confirm I now have two black dots in photos taken. Never been in water.
I'm thinking it might be software as it never happened on 4.3?
Sent from my C6603 using XDA Free mobile app

OMG I thought I was the only one with this problem..
My phone never touched water, so I think these are burnt pixels in the camera..
I can't really think of something else.

xchasa said:
Can confirm I now have two black dots in photos taken. Never been in water.
I'm thinking it might be software as it never happened on 4.3?
Sent from my C6603 using XDA Free mobile app
Click to expand...
Click to collapse
UnbredHalflingers said:
OMG I thought I was the only one with this problem..
My phone never touched water, so I think these are burnt pixels in the camera..
I can't really think of something else.
Click to expand...
Click to collapse
Guys this is it:
neoxx3m said:
First of all, I worked in Sony repair center and I've seen this problem many times. In some cases problem was gone with cleaning but in most cases problem was in defective camera lens.
Click to expand...
Click to collapse

All you need to do guys is to send your phone to repair center. I had same problem, my camera lense had over 50 black dots (dead pixels). They changed me few things and now it works as new .

droidhd said:
All you need to do guys is to send your phone to repair center. I had same problem, my camera lense had over 50 black dots (dead pixels). They changed me few things and now it works as new .
Click to expand...
Click to collapse
X2
Had the same problem, sent it to sony services and they said they replaced the camera, if they did that or not, i don't know, but the black dots are gone.
PS - They took my rooted rom away They installed a stock unrooted one

Just bad build quality.. I had mine replaced also..
Sent from my C6903 using XDA Premium 4 mobile app

Related

Post Pictures Taken with Xperia Z

Hi guys,
The best thing after design is Camera of Xperia Z, post some cool shots taken with your XZ (plz post 1image per post)
Note: If you like anybody's pics HIT THANKS !!!
Just to start here is mine.
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sent from Xperia Z
This was taken with hdr camera+ in quite low light.
Was comparing different camera apps last night.
Unfortunately the stock camera app either blurred it out, or fired flash and I got a blue white glare.
fards said:
This was taken with hdr camera+ in quite low light.
Was comparing different camera apps last night.
Unfortunately the stock camera app either blurred it out, or fired flash and I got a blue white glare.
Click to expand...
Click to collapse
Dude, can you post the same shot taken by default camera !!
sent from Giant Killer Galaxy Note 2
auto+
Stock camera auto+
obviously flash fired, unfortunately it appears to cause a glare
Stock camera forced hDr no flash (same as the hdr camera+ app)
As I said I think the stock app(appears to be customized Corel suite that several oems use) is the issue with this device.
fards said:
Stock camera forced hDr no flash (same as the hdr camera+ app)
As I said I think the stock app(appears to be customized Corel suite that several oems use) is the issue with this device.
Click to expand...
Click to collapse
so for now which camera app you would suggest? thanks.
Picture taken in low light - My Ipad Mini
Auto Mode
sent from Xperia Z
fards said:
Stock camera forced hDr no flash (same as the hdr camera+ app)
As I said I think the stock app(appears to be customized Corel suite that several oems use) is the issue with this device.
Click to expand...
Click to collapse
I just spilled tea all over myself laughing at your signature.
Wow..
fards said:
That phones too big!
why?
have you never held anything bigger than 4" in your hand? .
Click to expand...
Click to collapse
LOL for ur Signature !!
All done in superior auto mode:
Akiainavas said:
All done in superior auto mode:
Click to expand...
Click to collapse
Wow, I love the first one. I can't wait to take pictures of the beach!
MY little baby....it just rotate in the weird way lol.
I have done some tests today, simply to compare HDR and non-HDR photos (both in Normal Mode)
Without HDR :
With HDR :
*********************************
Without HDR :
With HDR :
************************************
Without HDR :
With HDR :
**********************************
Without HDR :
With HDR :
Personally I think that in most cases HDR are a bit washed out.
HDR processing engine in XZ is not the best (I know what I am talking about, been doing photos for years ... with 60D, now with 7D over a year, processing with PS CS3, CS4 and now CS5).
What do you think guys ?
personally I think it's not post-processing the HDR properly, it's just saving the last exposure, (the stock camera takes 3 the same as the hdr+ app) then combines them.
You can see the different ones appear in the thumbnail preview in the stock camera app when you take a hdr photo, the last one is the one that shows up.
Must have a look at the logs, see if there's anything obvious.
fards said:
personally I think it's not post-processing the HDR properly, it's just saving the last exposure, (the stock camera takes 3 the same as the hdr+ app) then combines them.
You can see the different ones appear in the thumbnail preview in the stock camera app when you take a hdr photo, the last one is the one that shows up.
Must have a look at the logs, see if there's anything obvious.
Click to expand...
Click to collapse
I wouldnt fully agree that it shows last from the 3. If it was, buildings would be properly exposed and the sky much over exposed. Like you can see this is not the case as the sky is still properly exposed.
Where to find these logs ?
I believe you are not talking about picture EXIF ?
Akiainavas said:
All done in superior auto mode:
Click to expand...
Click to collapse
Looks like Basingstoke!
Sent from my C6603 using xda premium
here mine. one with auto and the other using panorama.
There's something wrong with some of your cameras,
it makes the sky look blue...
When everyone in the UK knows that it's grey
Sent from my C6603 using Tapatalk 2
trickyhenry said:
Looks like Basingstoke!
Sent from my C6603 using xda premium
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Because it is
fards said:
There's something wrong with some of your cameras,
it makes the sky look blue...
When everyone in the UK knows that it's grey
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
I've seen the sun yesterday. I know, shocking!

Black thing on Camera?

Please could someone tell me what this is and how to get rid of it? it just occured today and it's not software fault as I have re-flashed to stock rom and its still the same? I would send it off for repair but I don't know if my warranty is still valid because I've taken off the original screen protector and there is no sony logo
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It looks like dirt on your rug to me
Seriously, the black dot is in the same place on the rug in both images.
Sent from my C6603 using Tapatalk 2
I've tried to wash it of but nothing happens and I Can't even see that when I look on the actual camera sensor so I don't know what it is
EDIT:
Would taking front screen protector off void my warranty?
Sent from my C6603 using xda app-developers app
So you're saying that there is no dirt on your rug? Look at the images you posted, the black dots are in exactly the same place on the rug in both of them.
If there was a problem with the sensor or lens, surely the black dot would appear in the same place on every image.
Sent from my C6603 using Tapatalk 2
adizntk said:
Please could someone tell me what this is and how to get rid of it? it just occured today and it's not software fault as I have re-flashed to stock rom and its still the same? I would send it off for repair but I don't know if my warranty is still valid because I've taken off the original screen protector and there is no sony logo
Click to expand...
Click to collapse
Dust on the inside of your phone over the glass, this has just been reported by someone else, not sure why people keep opening new threads instead of searching, and reading
danw_oz said:
Dust on the inside of your phone over the glass, this has just been reported by someone else, not sure why people keep opening new threads instead of searching, and reading
Click to expand...
Click to collapse
Dust moves and gets smaller and larger on it's own? Did you even look at the images in the op?
Edit: Hmmm, another thread in this section seems to suggest that dust will move about inside the lens. Apologies for the argumentative post :beer:
Seems pretty poor for a phone with an IP57 rating as this has never happened to me with any phone I've had and I work in some pretty dirty environments.
Sent from my C6603 using Tapatalk 2
No there is no dirt on it I've cleaned that a million of times and it doesnt help, also when I record a video the dot seems to move, jump up and down even if I dont move but I'm not sure maybe its just my
eyes going funny
Sent from my C6603 using xda app-developers app
See this thread - http://forum.xda-developers.com/showthread.php?t=2249697
It must have been a huge coincidence that the mark was in the same place on your rug in both pictures
Sent from my C6603 using Tapatalk 2
I heard that some of the xperia z have this problem, having a black dot inside the lens, so you are not the only one in the world, it's just bad luck. Go back to the store where you get your z, see if you can get an exchange.
If you Google the problem you will find some people also have the same problem with their phones.
Sent from my Sony Xperia Z using xda premium
kingvortex said:
Dust moves and gets smaller and larger on it's own? Did you even look at the images in the op?
Edit: Hmmm, another thread in this section seems to suggest that dust will move about inside the lens. Apologies for the argumentative post :beer:
Seems pretty poor for a phone with an IP57 rating as this has never happened to me with any phone I've had and I work in some pretty dirty environments.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
Yep saw the photos, and one is a digital zoom by the looks of it.
---------- Post added at 10:40 AM ---------- Previous post was at 10:38 AM ----------
adizntk said:
No there is no dirt on it I've cleaned that a million of times and it doesnt help, also when I record a video the dot seems to move, jump up and down even if I dont move but I'm not sure maybe its just my
eyes going funny
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Inside your device, doesn't matter how many times you clean the outside
Thanks for your help guys, I hope I can get that fixed free of charge as I have taken off the front original screen protector but we see how it goes, it's really anoying me that I had it since 28th of february and I didn't have any problems with it and now this happend
Sent from my C6603 using xda app-developers app
Well its happened to me now. To make things worse, I washed it to see if it helped and now water got in my headphone flap
Sent from my C6603 using xda app-developers app
When you see black dock means you need to send to service center and claim new one as got people did before.There is no way to fix this problem ,maybe camera had enter some water and spoil that camera.
Definitely dust inside. I've had it, still get it.... Best fix is to give the phone a bang... Seriously. Or try and get out replaced...
Xperia Z
http://forum.xda-developers.com/showthread.php?t=2311497
ooi7766 said:
When you see black dock means you need to send to service center and claim new one as got people did before.There is no way to fix this problem ,maybe camera had enter some water and spoil that camera.
Click to expand...
Click to collapse
Bugger. I bought it second hand ages ago so dont think it has warranty.
boyob32 said:
Definitely dust inside. I've had it, still get it.... Best fix is to give the phone a bang... Seriously. Or try and get out replaced...
Xperia Z
Click to expand...
Click to collapse
Hmm I'll try that if my phone don't sell by tomorrow on eBay for £250.
Dsteppa said:
http://forum.xda-developers.com/showthread.php?t=2311497
Click to expand...
Click to collapse
Thanks
Sent from my C6603 using xda app-developers app

sony Xperia z1

Does anyone know if the new xperia z1 will fit in the xperia z charging dock?
New dock for Z1 is model number DK31
Dock for Z is model number DK30
I am guessing there are two models for a reason.
Sent from my Nexus 7 using xda app-developers app
No, it won't.
I have the XZ dock and fits the Z perfectly with no additional space.
The Z1 is slightly taller and I think a bit thicker.
Definitely won't fit. Pins are in a totally different position for a start, and then the phone is also longer too.
The pins thingy on the phone does look a bit different dont you think so?
hey guys
does anyone know if the xperia z1 charging dock is the same as the z ultra charging dock? i want to order it online with my white xperia z1, both the docks look the same, but the z1 dock is currently not for sale but the z ultra is... so be really keen to see if anyone knows anything about the two
thanks in advance
myndlyz said:
hey guys
does anyone know if the xperia z1 charging dock is the same as the z ultra charging dock? i want to order it online with my white xperia z1, both the docks look the same, but the z1 dock is currently not for sale but the z ultra is... so be really keen to see if anyone knows anything about the two
thanks in advance
Click to expand...
Click to collapse
Not the same, Sony indicate on the website if something can be used be more than one model.
Did anyone see a review where it showed the notification LED? Its the only thing I did not like on the Z since its too small in my opinion. I'll probably get the z1 if it's bigger
Sent from my C6603 using Tapatalk 4
It's smaller.. As in thin, but a bit wider. I'd say the Z LED notification light would be easier to spot.
Ricochet23 said:
Did anyone see a review where it showed the notification LED? Its the only thing I did not like on the Z since its too small in my opinion. I'll probably get the z1 if it's bigger
Sent from my C6603 using Tapatalk 4
Click to expand...
Click to collapse
It's definitely easier to spot and a better location imo
Sent from my HTC One using Tapatalk 4
---------- Post added at 12:33 PM ---------- Previous post was at 12:31 PM ----------
maverick1103 said:
It's definitely easier to spot and a better location imo
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P.s sorry about quality of photo I was struggling to focus on the LED with the screen changing etc, in hindsight I should've turned the screen off :-\
Sent from my HTC One using Tapatalk 4
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Sent from my HTC One using Tapatalk 4
maverick1103 said:
It's definitely easier to spot and a better location imo
Sent from my HTC One using Tapatalk 4
---------- Post added at 12:33 PM ---------- Previous post was at 12:31 PM ----------
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
edit: that picture is not the z1, which phone is that? (sony logo is turned upside down - thats a bottom led, z1 got it on top)
might be the same LED though.
Ricochet23 said:
edit: that picture is not the z1, which phone is that? (sony logo is turned upside down - thats a bottom led, z1 got it on top)
might be the same LED though.
Click to expand...
Click to collapse
Hmm it definitely is the Z1 bud, I was playing with it for about an hour or so yesterday...the LED is now right behind the earpiece see my previous pic.
Sent from my HTC One using Tapatalk 4
MobileBritain said:
Not the same, Sony indicate on the website if something can be used be more than one model.
Click to expand...
Click to collapse
I have the XZU dock and as far as I know it will fit the Z1- the docks come with inserts for different sized phones or charging with cover on etc, it may not be an exact fit for the Z1 but the magnetic interface is the same so with a little fine adjustment I'm sure it would not be difficult to modify and fit snugly
When you put the phone in the dock the connector lifts up from the bottom of the insert using a magnet and attaches onto the phone interface, I am sure you could easily make your own attachment using a rubber strip or similar to what ever size you want, I will be using my ZU dock with my Z1
maverick1103 said:
Hmm it definitely is the Z1 bud, I was playing with it for about an hour or so yesterday...the LED is now right behind the earpiece see my previous pic.
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
lol nevermind, i thought the gray part above the LED was the display on that picture, but in fact the display is yellow on that first picture? Also the table(?) where it's on on the second picture is yellow. kinda confusing
thanks for the info!
Ricochet23 said:
lol nevermind, i thought the gray part above the LED was the display on that picture, but in fact the display is yellow on that first picture? Also the table(?) where it's on on the second picture is yellow. kinda confusing
thanks for the info!
Click to expand...
Click to collapse
Ah I see what you mean now, by bad photograph skills, I see why you though the grey part was the screen. The yellow is the screen it was playing a demo and it kept changing, I can try and take a better image tomorrow without the screen on if it helps?
Also if you have any questions feel free to ask
nice phone but lcd is not well thane super amaoled
habibmoosavi said:
nice phone but lcd is not well thane super amaoled
Click to expand...
Click to collapse
I think you are saying that LCD is not as good as Super AMOLED, well it's subjective, carry on with your plastic phone
habibmoosavi said:
nice phone but lcd is not well thane super amaoled
Click to expand...
Click to collapse
It's a very very good LCD. Better than XZ but not quite as good as HTC One nor Optimus G2 IPS on some very select aspects like viewing angles.
Comparing it to SGs4 Super-amoled is trickier tough as they are vastly diferent technologies and the fact that YOU like exagerated and extremely overpowering color saturation of AMOLED tech doesn't mean it's a better screen
Atm i think nothing beats LG optimus G2 Super-IPS, it's just a truly amazing screen in all aspects, miles ahead of AMOLED.
Z1 screen is fine tough.
about xperia z1 led
maverick1103 said:
It's definitely easier to spot and a better location imo
Sent from my HTC One using Tapatalk 4
---------- Post added at 12:33 PM ---------- Previous post was at 12:31 PM ----------
-Hi bro....i would like to ask you if this notification led changes color according to a theme selection?
and if is possible to set special color for contacts ???? how presonalizable is?
thanx bro
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Click to collapse

Help! Water in my camera? :S

Hi guys, I think I have a serious problem with my Xperia Z...
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The glass is a little unglued from the upper left conner, I didn't noticed it until today when I wash my XZ (It had many finger print) so the device began to works a little weird, It unlocks and unlocks by itself and the down volume key starts to fail also.
The acelerometer is not working now and I am scared about if the warranty covers it. I didn't submerge I just wash out to clean it. Also, when I open the camera app i can see that the camera is working yet, but suddenly after a second the phone restart by itself.
In the past three days I went to the beach and used over the water to take pictures, I didn't submerge because I was concious about the seawater can cause problems in the devices, but my phone fell in the sand and I decided to washed it with potable water, It also the lens of the camera got tarnished but It returns to normality after a little minutes so I think that only was the glass that got a little tarnished in cause of the changes of temperature.
I am afraid about if the warranty covers this kind of issues, I am from Mexico and a friend bougth it for me in USA, what Can I do?
Sorry for my english, thanks.
It is condensation. Just let it be, it will be gone in a while.
What I did though, was to make the phone hot by playing games, it gets quite hot and it'll evaporate the water inside the lens.
DrKrFfXx said:
It is condensation. Just let it be, it will be gone in a while.
What I did though, was to make the phone hot by playing games, it gets quite hot and it'll evaporate the water inside the lens.
Click to expand...
Click to collapse
But the acelorometer is not working yet
Chechare said:
But the acelorometer is not working yet
Click to expand...
Click to collapse
Well, then, leave it on rice for the night, turned off with all flaps open.
DrKrFfXx said:
Well, then, leave it on rice for the night, turned off with all flaps open.
Click to expand...
Click to collapse
It could works, but I need to repair the unglued glass
Happened to me 2 days back
Same cleaning from water and then power button went buzurk along with water condensation on camera lens within 2 hours I was at the service centre..
Are any of your water indicators red instead of white??!
If not then send it under warranty without taking a breath..because as someone specified on an another thread the power button and volume problem will remain even later.
Sent from my MT15i using xda app-developers app
Denhot said:
Happened to me 2 days back
Same cleaning from water and then power button went buzurk along with water condensation on camera lens within 2 hours I was at the service centre..
Are any of your water indicators red instead of white??!
If not then send it under warranty without taking a breath..because as someone specified on an another thread the power button and volume problem will remain even later.
Sent from my MT15i using xda app-developers app
Click to expand...
Click to collapse
Actually all my water indicator are in white, but until today the acelorometer and giroscoper are not working yet :/ That's mean I can't initialize the camera without the device reboot itself.
A problem is that here in my town there are no service centers. I don't know what to do :/
I think maybe you should go to a local mobile repair shop..I'm not sure if the device will be water proof after that.. But it will not be dead atleast
If even that's not viable.
Because the damage is continuing.
As someone said then you should try drying it..leave the flaps on keep it in rice..
Hope nothing big is damaged man.
Camera won't work if it doesn't get Reading from the gyro.. Hence it's rebooting..so the cam may still be fine.
Sent from my MT15i using xda app-developers app
Denhot said:
I think maybe you should go to a local mobile repair shop..I'm not sure if the device will be water proof after that.. But it will not be dead atleast
If even that's not viable.
Because the damage is continuing.
As someone said then you should try drying it..leave the flaps on keep it in rice..
Hope nothing big is damaged man.
Camera won't work if it doesn't get Reading from the gyro.. Hence it's rebooting..so the cam may still be fine.
Sent from my MT15i using xda app-developers app
Click to expand...
Click to collapse
I prefer that Sony take hands on the business, the model is not available in Mexico so I'm not sure about some technician can fixed it correctly, I will try to contact to Sony USA and Mexico.
I will try to put it in a bag of rice hoping it works for the moment :/
Thanks.
Just I have the doubt about if the back glass will unglue after Sony fixed.

Ring around power button just fell off

Has this ever happened to someone before?
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What should I do?
WHAT!?
don't u wanna say it happen when u use it normally !?!!?!
x102x96x said:
WHAT!?
don't u wanna say it happen when u use it normally !?!!?!
Click to expand...
Click to collapse
Yes it just fell off when I pressed the power button, phone is 3 months old, warranty should cover this right?
Sent from my Xperia Z1 using Tapatalk
Jiyeon90 said:
Yes it just fell off when I pressed the power button, phone is 3 months old, warranty should cover this right?
Sent from my Xperia Z1 using Tapatalk
Click to expand...
Click to collapse
i think it should, as long as you didn't drop it on the floor like 10 times...
First time I've seen it. Warranty will cover it.
Ok thanks, thats great to know, anyone know how long it takes them to repair that if I send it in? i live in sweden btw
Holly C..p! What the hell it's happening with this Z1? I can't believe it.. . Never so something like that, Sony will cover that 100% but the only who know how long will take to repaid it, will be Sony it self.
Jiyeon90 said:
Ok thanks, thats great to know, anyone know how long it takes them to repair that if I send it in? i live in sweden btw
Click to expand...
Click to collapse
Beroende på vart du köpt den, räkna med 1-3 veckor.
Depending on where you bought it, count on 1-3 weeks.
On another note, what theme is it you have?
Hanozy said:
Beroende på vart du köpt den, räkna med 1-3 veckor.
Depending on where you bought it, count on 1-3 weeks.
On another note, what theme is it you have?
Click to expand...
Click to collapse
Bought it on the phone house, 3 weeks sounds a bit too much but I guess I have no choice, my acro s is still going strong so I should survive, the theme is called african leopard.
Sent from my Xperia Z1 using Tapatalk
Jiyeon90 said:
... anyone know how long it takes them to repair that if I send it in? i live in sweden btw
Click to expand...
Click to collapse
In my country, the law clearly states that ANY REPAIR made under warranty, must be done in MAXIMUM 15 days.
Sent from my C6903 using XDA Premium 4 mobile app
hi i have the same problem today!!!!
but for me i left the ring!
i call sony france and they tell me to call a sav center i ll send my phone today or tomorow and i have nothing to pay but 15 days without my Z1!!!!
my N9 will go out of his box!
bye
sami205 said:
hi i have the same problem today!!!!
but for me i left the ring!
i call sony france and they tell me to call a sav center i ll send my phone today or tomorow and i have nothing to pay but 15 days without my Z1!!!!
my N9 will go out of his box!
bye
Click to expand...
Click to collapse
It's not your fault so why you have to pay? No way.
---------- Post added at 03:07 PM ---------- Previous post was at 03:06 PM ----------
bogdan wst said:
In my country, the law clearly states that ANY REPAIR made under warranty, must be done in MAXIMUM 15 days.
Click to expand...
Click to collapse
I hope in Poland the law is the same because actually I already sent the phone back 15 days ago, I think next week i start call them.
Not tried sticking it back in then?
Haha z1 mutant issues..
Sent from my C6903 using XDA Premium 4 mobile app
Kirkymole said:
Not tried sticking it back in then?
Click to expand...
Click to collapse
I did but it just falls off again, my guess is they use some kind of special glue since the phone is waterproof, otherwise I would just use normal glue and avoid all the hassle
Jiyeon90 said:
I did but it just falls off again, my guess is they use some kind of special glue since the phone is waterproof, otherwise I would just use normal glue and avoid all the hassle
Click to expand...
Click to collapse
Really be carefull if you even try do that because you risk to glue the on/off botton too and it will stuck.
eclyptos said:
Really be carefull if you even try do that because you risk to glue the on/off botton too and it will stuck.
Click to expand...
Click to collapse
You are right, gonna take it back to the store tomorrow, my screen has a little of yellow hue as well, hopefully they can fix that too
Sent from my Xperia Z1 using Tapatalk
Jiyeon90 said:
You are right, gonna take it back to the store tomorrow, my screen has a little of yellow hue as well, hopefully they can fix that too
Sent from my Xperia Z1 using Tapatalk
Click to expand...
Click to collapse
hi!
'im very irritate with sony france because they don't want to take my phone under warranty!!i have to pay 90€!!!for the ring!!!i d say they are thief!!
so if you loose the ring like me prepare your money!!because sony don't want to recognize the phone is not strong and i decide when my phone back from the store i'll sell it and never take a sony again!!
bye!
sami205 said:
hi!
'im very irritate with sony france because they don't want to take my phone under warranty!!i have to pay 90€!!!for the ring!!!i d say they are thief!!
so if you loose the ring like me prepare your money!!because sony don't want to recognize the phone is not strong and i decide when my phone back from the store i'll sell it and never take a sony again!!
bye!
Click to expand...
Click to collapse
wow really?
sounds like they are trying to rip you off..
I just got mine back today, apart from the broken power button I let them know that I had touch screen problems, yellowish screen and little dirt inside the back camera.
They replaced display, ram, camera, the glass back and even the aluminum frame (I had a scratch on it and now its gone)
so its like a new phone and I didn't have to pay a penny. Only issue that remains is yellowish screen but that's fixable with the new white balance settings..
You should call them again and tell them that the ring just fell off on normal usage, its their fault for not making it more durable, you shouldn't have to pay anything.
Same thing happened on my z 1 compact does anyone know where to find the ring? I Lost mine
Sent from my D5503 using XDA Free mobile app

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