From building to shipped - X 2014 Q&A, Help & Troubleshooting

So everyone who used moto maker, how long did it take to go from building your device to shipped? I ordered mine two days ago and got an email saying it was being built a few hours later. What has everyone else's experience been?

smalltownbird said:
So everyone who used moto maker, how long did it take to go from building your device to shipped? I ordered mine two days ago and got an email saying it was being built a few hours later. What has everyone else's experience been?
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i ordered mine yesterday the 27th. hopefully i get a message that it will be assembled. mine says not shipped yet as the status

Ordered my 32GB black leather black front green trim VZW X on the 26th (first day of orders). It was being assembled that same day and shipped the next day, the 27th. It will be here tomorrow by 8 p.m. From the time I designed it to my doorstep will be about 4.5 days.

Ordered mine on the 26th and got a "it's being built" email the same day but it hasn't shipped yet. It said in the initial confirmation email that the estimated delivery date was Oct. 8th. Bummer

shahud said:
Ordered mine on the 26th and got a "it's being built" email the same day but it hasn't shipped yet. It said in the initial confirmation email that the estimated delivery date was Oct. 8th. Bummer
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Mine also gave an initial delivery date of Oct. 8th, but it quickly go bumped up to Sept. 30th. Don't be surprised if yours gets a small bump as well.
Sent from my XT1060 using Tapatalk

stastnysnipes26 said:
Mine also gave an initial delivery date of Oct. 8th, but it quickly go bumped up to Sept. 30th. Don't be surprised if yours gets a small bump as well.
Sent from my XT1060 using Tapatalk
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That would be awesome. Did you get an email saying it had shipped or did you have to go to Motorola's website to see that?

shahud said:
That would be awesome. Did you get an email saying it had shipped or did you have to go to Motorola's website to see that?
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I got an email telling me that it had shipped.
Sent from my XT1060 using Tapatalk

smalltownbird said:
So everyone who used moto maker, how long did it take to go from building your device to shipped? I ordered mine two days ago and got an email saying it was being built a few hours later. What has everyone else's experience been?
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Mine went from ordered to building in 12 hours, then 8 days from building to ship. No email from Moto or FedEx, had to check order status on moto's website.
My initial date was 10/13, showed up on 9/29.
I was in the first-few-days mess with AT&T/pure pre-orders.

Purchased Friday, built same day shipped on Saturday, should have tonight. I got the black front and Navy back if that makes a difference

Ordered mine on 26th in the afternoon, got estimated date of October 27th ?, email that it was being assembled on Sep 27th, same estimated delivery date as of right now...

GatorsUF said:
Ordered mine on 26th in the afternoon, got estimated date of October 27th ?, email that it was being assembled on Sep 27th, same estimated delivery date as of right now...
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That is how mine is. When I ordered my MOTO 360 or said ship date of 10-22nd but I received it yesterday. I never received an email outside of the receipt email.

Ordered the Pure Edition w/ T-mo sim on the 30th and got an estimated delivery date of the 9th. I've contacted motorola about it via chat a couple of times and I get the same story every time about some kind of delay in shipping and the last person I talked to told me that it's waiting for FedEx to pick up so we'll see.

Related

For those that ordered the Dev Edtion.. How long did it take to get it?

Just wondering how long it took for the device to be in your hands from the day you ordered it?
gwallers said:
Just wondering how long it took for the device to be in your hands from the day you ordered it?
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Last week, I ordered Tuesday (11/5) night around 9:30pm. Phone was picked up by FedEx on Wednesday (11/6) afternoon, arrived at my house on Friday (11/8).
If it matters, mine is the Verizon Developer Edition.
EDIT: The web site did have a note saying like due to high demand, it may take 7 days to process. But obviously it didn't.
When i ordered demand was "high" and they said it would ship within 7 days.
Once it shipped it took 3 days from Texas to Maryland. VZW also.
3 days, ordered on a Saturday morning.
Sent from my XT1053 using Tapatalk
gwallers said:
Just wondering how long it took for the device to be in your hands from the day you ordered it?
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I ordered on Friday 11/8. It was released to shipping on Monday. But it still hasn't shipped. Chat seesion rep said 6 day commitment and i should expect it on or before the 14th. Supposedly they ship Fedex overnight
Ordered mine on the 10th. Still sitting in not shipped state.
Sent from my SCH-I545 using Tapatalk
wallyn said:
I ordered on Friday 11/8. It was released to shipping on Monday. But it still hasn't shipped. Chat seesion rep said 6 day commitment and i should expect it on or before the 14th. Supposedly they ship Fedex overnight
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That's odd. I ordered on the 8th. It shipped on the 11th and will be here tomorrow 13th. They do 2 day shipping. The first one I ordered was shipped the same day but I returned it for the discount.
Sent from my ADR6400L using Tapatalk 2
Ordered on the 8th. Shipped on the 12th with 2 day expected tomorrow on the 14th
Did your order status ever change and/or did they send you a tracking number? Ordered mine on the 9th and my order status still says "not shipped". I want my new toy!
SanDiegoSteve said:
Did your order status ever change and/or did they send you a tracking number? Ordered mine on the 9th and my order status still says "not shipped". I want my new toy!
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I was never able to see my status. I got an email with a tracking number around 10 hours after it was picked up
I ordered 11/6, received it 11/11. On the motorola site, under order history it still has a status of "Not Shipped"
Mine status updated on the website when it shipped and I was mailed the tracking number. Same thing happened for both my orders.
Mine will be here today. Can finally retire the s4 and its cartoon touchwiz interface.
Sent from my SCH-I545 using Tapatalk
M X
I placed my order on 11 Nov (sunday) and received it on 15 Nov (friday).
I received a "your order had shipped" email late Weds evening.
---
I was a little disappointed w/ the quality of shipping. The phone arrived safe and sound, but the Moto X box was stuffed inside a much larger box with no form of padding or cushioning at all.
I know it's all solid state, but I still didn't like hearing the moto x box sliding around. Not something you want to hear when opening $600 worth of electronics.
Hi!
Do you know if it is possible to make the shipment of Moto X Hold at FedEx location?
I would better go and pick up my shipment at FedEx, than receiveing at my location.
I will be there only at a certain period of time, not before, and not after?
How accurate is the estimated shipping time?
Thanks.
What are the recent experiences with the delivery time of the DE?
Benoe said:
What are the recent experiences with the delivery time of the DE?
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I ordered mine yesterday morning Monday and recrieved shipping notification the same day. Says it will be deliverd Wednesday with two day shipping.
Sent from my HTC One using xda app-developers app
Benoe said:
What are the recent experiences with the delivery time of the DE?
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I ordered mine on a Wednesday evening and received it the following Monday. I believe they have plenty on the shelf, at least VZW anyway, as mine came with 4.2.2 on it. To me that would indicate that it was built awhile ago.
DuvelDroid said:
I ordered mine on a Wednesday evening and received it the following Monday. I believe they have plenty on the shelf, at least VZW anyway, as mine came with 4.2.2 on it. To me that would indicate that it was built awhile ago.
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I want to buy the GSM version.

Delivery Time

How long did it take you guys to get your Moto X when using Moto Maker ?
Ordered on the 11th, arrived on the 16th. At that time my estimated delivery date was on the 24th. Due to the winter storm prior to the 11th.
Sent from my Moto X
RenSoAbrupt said:
Ordered on the 11th, arrived on the 16th. At that time my estimated delivery date was on the 24th. Due to the winter storm prior to the 11th.
Sent from my Moto X
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Thanks for the quick response, my delivery time had said Jan 2nd and I placed order on 12/24 using the today show coupon. I am hoping to receive before the new year though.
I placed an order for my girlfriend on the 21st, it got here on the 27th.
Ordered mine right before Christmas, Sunday night the 22nd. I got it yesterday the 26th. I'm only about 300 miles from where it was assembled. It was actually out for delivery on the 24th but didn't arrive.
Ordered on the 19th got it on the 21st
Wow, you guys all got them fast. What did it say for your delivery time ?
Also, did you get an e-mail saying that the phone had shipped out. I'm sorry I'm just very anxious to get this phone as it's been awhile since i've gotten one, I'm working with a XT860 on AT&T at the moment.
Mine said delivery wasn't till the 25th. I got the email saying its being built then got one said it was shipped with tracking information
sent from my Moto X
Just wanted to let you guys know I got an email last night telling me it had shipped, so i guess i should receive on Monday, which is 3 days before they said it would.
---------- Post added at 09:52 AM ---------- Previous post was at 09:48 AM ----------
Actually just checked tracking and it's coming today
I ordered mine 12/22 and it came today Saturday.. Not bad considering one day was a holiday.
Sent from my SCH-I545 using xda app-developers app
I ordered mine the 21th but haven't got an email that it has been shipped yet.
Did order the bamboo one and I believe that the delivery time was like 7-9 days. Moto is probably sending it early next week.
Ordered mine 12/23, status still not shipped, delivery date is 12/31....
Sent from my ADR6350 using xda app-developers app
Ordered mine on the 8th, marked as shipped on the 12th, and received it on the 13th. Estimated delivery was the 17th. Paid for regular delivery, Motorola shipped out overnight.
I placed my order the 24th and got it the 27th. I was blown away
Sent from my XT1060 using Tapatalk

[Q] Average U.S. Shipping times for Moto Maker X?

Hi all - I'm wondering if any of you have ordered and received a Moto Maker Moto X in the U.S., and about how long it took from order to receive?
0TheRain0 said:
Hi all - I'm wondering if any of you have ordered and received a Moto Maker Moto X in the U.S., and about how long it took from order to receive?
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I was just looking to put in an order this morning. I got an estimated delivery time of 5 days, then when I put it in my cart, I got a delayed to October 9 (10 days out). Even internally their shipping software can't figure out when things will ship.
I ordered a 32gb Pure Edition with a black front on Sept. 18 and was given an estimated shipping date of October 13.
Assuming preordering counts, I ordered a Moto Maker Moto x on September 19th, and got it on September 25th, one day before the predicted ship date. I think it was because I ordered the 16 gb version though.
I ordered the Vzw Moto X on Friday morning, the 26th. Looks like it will be delivered tomorrow, the 30th...:good:
Ordered a 32gb pure edition with wood back on Saturday the 27th, estimated delivery is the 8th though I'm really hoping to see it this week.
bgmncwj said:
Ordered a 32gb pure edition with wood back on Saturday the 27th, estimated delivery is the 8th though I'm really hoping to see it this week.
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Looks like the timing is highly variable. I expect they produce these in batches. So one day they might do VZW, then the next AT&T, because they have to switch internal boards. Also, they probably assemble a batch of leather, then a batch of soft touch etc.
On top of this, when you read all the different shipping threads, it appears they are experiencing various shortages - white fronts, bamboo backs, and the Pure edition internals all appear to be backordered, although there are reports of expected deliveries for some of those parts anticipated this week. Because of the backorders, I expect they are changing their batch production schedule, so even though the system might have anticipated a certain schedule, that schedule appears to be in flux, thus leading to a large discrepancy in production times.
For what its worth, I ordered a Verizon Cognac leather 32gb on Friday morning (1am) (9/26) and it should be here today, 9/30 When I ordered, it said 6 days. When it "entered production", it said Oct 1, so it appears it will be here a day early. And it even sat Sunday and Monday the Fedex station, because it was scheduled for a 2 day delivery, and no, they wouldn't let me pick it up early It actually "arrived" at the local facility 20 min before the stock Verizon bamboo version that I ordered through VZW on Friday at 1am. But the VZW one was delivered yesterday, because it was "1 day"
Thanks for all of the info guys! I went ahead and placed my order - Verizon 16GB version, with black front. They quoted 6 days, delivering Oct, 6th. Seems pretty good. Looked like if I had ordered the 32GB version it would have been 10 additional days right now. And white front is also a longer wait.
We'll see if their estimate is correct and mine arrives on the 6th!
I ordered the 32Gb At&t Moto X via Moto Maker on Sept 27th, and though motorola's website said it was backordered until October 12th, I received a call from Motorola telling me they are currently assembling my phone, and the phone arrived at my doorstep today, September 30th.
Ordered mine on the 26th got it today 32 gb verizon
Sent from my XT1060 using Xparent BlueTapatalk 2
Looks like Motorola beat their own prediction. While Motorola's site still shows that it hasn't shipped, I just got a shipping notification from FedEx that my phone will be here the 2nd instead of the 8th. Awesome, just in time for my birthday on Friday.
bgmncwj said:
Looks like Motorola beat their own prediction. While Motorola's site still shows that it hasn't shipped, I just got a shipping notification from FedEx that my phone will be here the 2nd instead of the 8th. Awesome, just in time for my birthday on Friday.
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Happy birthday bro!! :good:
Exactly the same here. 8th estimate, coming the 2nd. No complaints!
Just saw that my 32gb Pure edition shipped today. Ordered September 18th with an estimate of October 13th delivery.
Hooray!
Ordered 9/26: Pure Edition; 32gb, black front, walnut back, engraved.
SHIPPED FedEx from Ft. Worth 9/30 w/ est delivery 10/2.
That's shipment in 4 days & delivery in under 1 week.
Not bad . . . and a week ahead of original estimate from Motorola!
destes37 said:
I ordered the Vzw Moto X on Friday morning, the 26th. Looks like it will be delivered tomorrow, the 30th...:good:
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Did this actually happen?
BootlegZani said:
Did this actually happen?
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It sure did. I've had my phone for a week now...
I ordered mine Sept. 28th.
Navy back
Dark Metallic Trim
32gb
My estimated delivery from moto is 10/22. I sure hope it gets here sooner cuz i am getting antsy to play with this thing...
4 days from order date
I ordered my Verizon phone on Sept 26 w/Motomaker. The original email from Motorola gave a delivery date of Oct 2. The 'your order has shipped' email said Oct 1 but I received it on Sept 30. Not too shabby!
ssick92 said:
I ordered mine Sept. 28th.
Navy back
Dark Metallic Trim
32gb
My estimated delivery from moto is 10/22. I sure hope it gets here sooner cuz i am getting antsy to play with this thing...
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Did you hear anything yet? I have the same shipping date as you but I haven't heard anything. Granted they still got practically 2 weeks left.

(Sprint now Shipping) Has your Note5 shipped yet?

Has anyone had their order shipped out yet? Sprint stated they would start shipments today.
Edit: Received shipping notification at 5:22 PM
nope no email as of yet...i don't think they will start shipping until Monday..so once you get it, it will be closer to the actual release date.
They told me it would ship out around the 18th
"Your order for the Samsung Note 5 64GB Black has been received. For pre-orders placed through 4:00 PM CST on 8/18/15, we will deliver in 3 to 5 business days from the date of the order. For orders placed after 4:00 PM CST on 8/18/15, we will deliver in 2 to 5 business days from the date of the order. Keep an eye out for a shipping email with your tracking information. Thank you for your patience."
This is what i get when i check my order status. At&t folks are already getting theirs delivered...
love2diehigh said:
They told me it would ship out around the 18th
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Press release clearly tells us this Friday, though.
"Preorders will begin shipping Friday, Aug. 14. Both smartphones will be available in Sprint Stores and all other sales channels beginning Friday, Aug. 21"
http://newsroom.sprint.com/news-rel...et-the-hottest-new-samsung-galaxy-devices.htm
At least you guys were able to get your orders in. It trying to get mew to change my data plan which I do not want to do. Trying to order the Galaxy Tab 4 and it wants me to select a data plan. Hopefully the person I am chatting with will get it sorted for me.
My order shipped at 5pm EST today (friday the 14th) via UPS. I ordered on the 13th around 6:30 pm.
Just got my shipment notification too! Shipped out at 5:22 PM
Delivered By:
By End of Day Monday
August 17, 2015
Guaranteed
Darn you, weekends!!
ksantangelo23 said:
Just got my shipment notification too! Shipped out at 5:22 PM
Delivered By:
By End of Day Monday
August 17, 2015
Guaranteed
Darn you, weekends!!
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Awe, you're lucky. Mine says it will be delivered on tuesday What color/size did you go with? I went with 64 gb in black
49ml said:
Awe, you're lucky. Mine says it will be delivered on tuesday What color/size did you go with? I went with 64 gb in black
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Same, 64gb Black.
I placed an order at 5pm PST on Thursday, 8/13/15, since the Sprint website said pre-orders being shipping on 8/14. My current status is still "waiting at the warehouse to be processed". At 5pm today, Customer Service Live Chat said that my order will be shipped by the end of the day because almost all of the pre-orders were practically ready for shipment at the warehouse. A few hours later, my status hadn't changed, so I contacted them again at 8pm. He then stated that it should now ship this weekend.
*Update:
At 11pm last night, I received an email saying that it shipped through UPS. The Sprint site says that it shipped and supplied a UPS tracking number, but the UPS site says that it's just "ready for UPS" and does not provide an estimated arrival date other than 2-day air.
This time its Sprint first. Last year, T-mobile users get their N4 first.
i'm not on Sprint, but FedEx tracking shows my wife's ATT Note 5 is scheduled for delivery on Monday, August 17th... surprised it's shipping that soon.
ATT also. Tuesday arrival. gonna miss my SD slot. but gonna love the phone no matter the difference
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Tuesday, end of day, White 64gb. Dont really need the upgrade but dying to try it.
Arrives on the 18th
Received my tracking info. Arrives on the 18th. I ordered it on the 14th.
Got my shipping notification yesterday as well. EoD Tuesday
Sent from my SGP612 using Tapatalk
I ordered mine (black, 64GB) early in the morning of the 13th. My order status still shows no activity, just the 3-5 business days message. Live chat has been unavailable for the last several hours. They didn't waste any time billing my credit card, though. Looks like I'm snafu'ed.
Arrived early this morning
I Love Sprint.

Midnight Black Delivery Times

Hello Everyone,
I need a new phone ASAP, and the Midnight Black edition says "Ships within 10 days"....
I am just looking for some people that have ordered this phone and how long it takes to actually get it!
I am wondering if it takes roughly the full 10 days, or if people get the phones much sooner...
Please let me know your experiences!
Thanks Everyone!
Just received mine, but I paid $9 for quick shipping as I'm leaving the country on Monday. Ordered Sunday, got it today, Wednesday.
I ordered mine Monday night, Tuesday afternoon it said shipped but when I check on the tracking number, it only says Shipping Label created. The Oneplus site said it ships immediately. I have an ETA of receiving the phone tomorrow morning but I don't think that'll happen.
I also paid the extra $9 for shipping because I'm impatient. lol
Well, ordered mine on the official 1st announce with priority shipping. Got it a day later.
Ascertion said:
I ordered mine Monday night, Tuesday afternoon it said shipped but when I check on the tracking number, it only says Shipping Label created. The Oneplus site said it ships immediately. I have an ETA of receiving the phone tomorrow morning but I don't think that'll happen.
I also paid the extra $9 for shipping because I'm impatient. lol
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The Midnight Black edition said ships immediately for you??
slatestud said:
The Midnight Black edition said ships immediately for you??
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When I bought it Monday night yes.
Ascertion said:
When I bought it Monday night yes.
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Hmmm maybe they are running low! Now it says within 10 days
I ordered mine on April 4th and it was delivered April 6th. I paid for the express shipping option.
I ordered Sat the 8th and it made it to my house in central Virginia yesterday, Weds. the 12th.
I did not pay for express shipping.
One plus is not quite good in tracking no and all.
I ordered an earphone from them and when the status said that label is created, the delivery guy was at my door and I was like wtf.
Navi44 said:
One plus is not quite good in tracking no and all.
I ordered an earphone from them and when the status said that label is created, the delivery guy was at my door and I was like wtf.
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Haha they usually deliver with 2-3 days from order is Delhi. The day I get an email from them about the dispatch is usually the day I receive it as they are slow to update :silly:
Sent from my OnePlus3T using XDA Labs
bonham1988 said:
Haha they usually deliver with 2-3 days from order is Delhi. The day I get an email from them about the dispatch is usually the day I receive it as they are slow to update :silly:
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Yeah because they are shipping from gurgaun
I ordered mine on April 4th, with regular shipping. My expected delivery date was April 14th. I actually received mine on April 12th.
My Oneplus was ordered 7 april and come 12 april.
Standard free shipping.
It comes from Poland to UK.
Ordered on launch date and received it less than 36 hours later. Paid for Expedited.
Sent from my LGM-G600S using Tapatalk
I ordered mine last Sunday and it arrived Wednesday. Pretty quick.
At least 3 weeks shipping duration if you purchase the black edition from germany!
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