Glass breaks easily in back pocket! - Xperia Z3 Compact Q&A, Help & Troubleshooting

I guess the subject says it all but just to be clear. I put my brand new Z3 Compact in my back pocket, too it out 2 minutes later and had a nice crack over the screen. The durability of the Z3 Compact screen is just a joke when it breaks this fast.
I carried my old HTC One S in my back pocket for the last 2.5 year and it just has some scratches (it also survived some nasty falls).
I've contacted Sony for support and I'm curious how they will respond...

marcfonteijn said:
I guess the subject says it all but just to be clear. I put my brand new Z3 Compact in my back pocket, too it out 2 minutes later and had a nice crack over the screen. The durability of the Z3 Compact screen is just a joke when it breaks this fast.
I carried my old HTC One S in my back pocket for the last 2.5 year and it just has some scratches (it also survived some nasty falls).
I've contacted Sony for support and I'm curious how they will respond...
Click to expand...
Click to collapse
You must have buttocks made of steel.
I'm pretty sure it didn't just sponaneously crack in your back pocket, you must have sat down or something while it was in there.
By the way, keeping your phone in your back pocket is like asking for it to be stolen by pickpockets.

The biggest joke here must the be that you're angry and surprised that a phone breaks when carrying it in you're back pocket.
Skickat från min LG-V500 via Tapatalk

degraaff said:
You must have buttocks made of steel.
I'm pretty sure it didn't just sponaneously crack in your back pocket, you must have sat down or something while it was in there.
By the way, keeping your phone in your back pocket is like asking for it to be stolen by pickpockets.
Click to expand...
Click to collapse
^This...
tribemac said:
The biggest joke here must the be that you're angry and surprised that a phone breaks when carrying it in you're back pocket.
Skickat från min LG-V500 via Tapatalk
Click to expand...
Click to collapse
...and this^^^

I get the impression that the black version seems to be more sensitive.... Fingers crossed 'cause I got the white one
I suppose you didn't use a case or protection of any kind?

I hope Sony say 'Tough titties don't sit on your phone moron!'
Seriously what do people expect...

Looks like some scratches on the right side as well as a chip. Your leaving a lot out it wasn't just a "stuck it in my back pocket and it broke".

Even tho phones never used to break in back pockets, suddenly iPhone 6 and now z3c owners are saying, what do you expect.
I'd expect a phone to not be weaker than the old ones actually.
Hope you get it sorted op.

i'm sure they broke too. but no one took the time to post about it until now because they knew that it was their fault for breaking it. now all of a sudden, they are like, hey i should tell everyone about this because it makes me cool.

I carry my Z3C naked, not a single scratch yet.

qbert456 said:
Even tho phones never used to break in back pockets, suddenly iPhone 6 and now z3c owners are saying, what do you expect.
I'd expect a phone to not be weaker than the old ones actually.
Hope you get it sorted op.
Click to expand...
Click to collapse
Phones are steadily getting larger & thinner, you don't need to be a rocket scientist to figure out that sitting on your phone isn't going to do it a world of good.
In other news: camera in phones aren't as good as dedicated cameras.. (thought I'd better mention that too, as that's something else many people have difficulty grasping)

you're right, planes have got larger, thinner (skinned) and lighter too .
Best not fly anymore then as by your rationale we should expect breakage and not expect improvements as technology advances.

qbert456 said:
you're right, planes have got larger, thinner (skinned) and lighter too .
Best not fly anymore then as by your rationale we should expect breakage and not expect improvements as technology advances.
Click to expand...
Click to collapse
People too seem to have got larger and more thin skinned...
I'm not sure how to spell this out.
The laws of physics dictate, larger thinner objects are more likely to break/bend when pressure/weight is applied than smaller fatter ones.
Nothing to do with technology, people need to stop being sheep and apply a little common sense, before doing stupid things then 'blaming the technology' - take some responsibility for yourself ffs.

My Z3C was in front pocket (not very tight pants) and front screen was cracked with no reason.
dl.dropboxusercontent.com/u/2926416/IMG_0445.JPG
dl.dropboxusercontent.com/u/2926416/IMG_0434.JPG

marcfonteijn said:
I guess the subject says it all but just to be clear. I put my brand new Z3 Compact in my back pocket, too it out 2 minutes later and had a nice crack over the screen. The durability of the Z3 Compact screen is just a joke when it breaks this fast.
I carried my old HTC One S in my back pocket for the last 2.5 year and it just has some scratches (it also survived some nasty falls).
I've contacted Sony for support and I'm curious how they will respond...
Click to expand...
Click to collapse
that is basically identical the crack that i had except mine was on the back. Mine is back with Sony at the moment! mine was in my front pocket though.
Just because manufactures make the phone thinner and lighter does not mean the way people use them are any different. people still put them in pockets etc. I have kept my nexus 5 in my back pocket for ages, sat down on it etc and its not cracked. (im 6ft4 and about 17st) i get my sony and breaks in 5 days...when its in the front pocket. There are making things lighter and thinner sure but not to the point where i have to make sure i carry a phone in bubble wrap because they cant make it strong enough for everyday use. Something is wrong with the phones not with the way are they being carried!

tribemac said:
The biggest joke here must the be that you're angry and surprised that a phone breaks when carrying it in you're back pocket.
Skickat från min LG-V500 via Tapatalk
Click to expand...
Click to collapse
Quoted for truth

You really should get a phone with more durable material if you plan to pocket it. It's just common sense it is fragile..... Belt clip for me!

Glass on Back Of Xperia Z3 C may be inferior.
Inferior meaning not the Asahi Dragontrail or Gorilla Glass 3
Equivalent we HOPE is on the front.
Does Sony specify exactly what is on the front of these phones ?
And I think the specs on the back glass are more vague.
Seems like design flaw / substitution glass or maybe illogical
design flaw.
One of main reasons I want a phone this
size is to put in front pocket and carry ..
Use to play Internet Radio while I work and
browse play on when not working.
In a good case is this phone rugged enough for physically active
People ? Or too fragile .

robertkoa said:
Inferior meaning not the Asahi Dragontrail or Gorilla Glass 3
Equivalent we HOPE is on the front.
Does Sony specify exactly what is on the front of these phones ?
Seems like design flaw / substitution glass or maybe illogical
design flaw.
One of main reasons I want a phone this
size is to put in front pocket and carry ..
Use to play Internet Radio while I work and
browse play on when not working.
In a good case is this phone rugged enough for physically active
People ? Or too fragile .
Click to expand...
Click to collapse
The front glass seems good, no micro scratches so far. I'm just going to get me a Spigen Ultra Hybrid clear bumper case as soon as it comes out for the Z3C, then it'll be fine.
Right now I have this as a temporary case: http://www.mobilefun.co.uk/flexishield-sony-xperia-z3-compact-gel-case-frost-white-p49135.htm

Some people seem to think scratch resistant = shatterproof. Actually the most scratch resistant materials like diamond etc are not hard to shatter/break at all. It has nothing to do with one another.
I was going to buy the Z3c and apply a shatter resistant film on the front and back, but that only protects from knocks to the panel from resonating and breaking the glass, not from pressure from lifting your leg with the phone in your front pocket.
If anyone has a go-to brand of protective film they use to prevent breaking (not so much scratching, as I can replace the film every now and again), I want to know!

Related

Xperia T Pouches

Hi There,
Just wondering what experiences you all have had with pouches and the Xperia T. Can anyone recomend any? Have had a look at a few on amazon. Quite like the idea of some of the "pull tab" pouches but was wondering if these will wear away at the bottom of the Xperia T and leave marks after a few months? Anyone got any experiences?
Many thanks,
Jonathan
I've had one for my old nokia 5800. The pull-tab left some small marks on the back of the phone. Btw the finish on it was much better than the one on the XT, so I expect the sony to wear down much faster. Also, the reason why I never bought one again is that it doesn't protect the phone when it needs most (in your hand). I had an urgent call one time, so I pulled out the phone in a rush and dropped it. Guess what happened.
I'd rather get a silicone/hard case if I were you.
Geo2160 said:
I've had one for my old nokia 5800. The pull-tab left some small marks on the back of the phone. Btw the finish on it was much better than the one on the XT, so I expect the sony to wear down much faster. Also, the reason why I never bought one again is that it doesn't protect the phone when it needs most (in your hand). I had an urgent call one time, so I pulled out the phone in a rush and dropped it. Guess what happened.
I'd rather get a silicone/hard case if I were you.
Click to expand...
Click to collapse
Hmm ok, the only thing I was thinking about a pouch is that it protects the screen, especially when in your pocket (which seems to be when it falls out for me). The other thing is that when I am holding my phone, I like how it feels in my hand, I like how thin it feels and I guess you loose that with a silicon case. But alas, I don't want my new shiny xperia T to get dented and scratched.
I wouldn't worry about the screen that much since it is covered in that "shatter proof film" that you can remove and apply a proper protective foil. Or you can apply a foil over the film if you want to keep the shatter proofing.
I bought a Neoprene"Shocksock" for my XT from Amazon, cost about £5.00 all in. Seems fine for what I wanted.

Already dented my N5

Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Click to collapse
Strange. The Cruzerlite (which are thin TPU cases, cheap in my opinion) drop test stood up to NUMEROUS drops & the device survived without any sign of damage. Not a scratch or dent.
Is you device white or black? My old Nexus 10 had a defect in the black soft touch coating that looked like a dent, but it was more likely an issue in the molding or application process.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
Click to expand...
Click to collapse
Pics?
Sent from my Nexus 5 using xda app-developers app
Endoran said:
Pics?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Mine is the white version, but the dent is on the top right above the camera, on the black portion, right where the side casing touches the glass. I would have a very hard time photographing this because of where it is on the phone/lighting etc.. ill try when I get home though.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
Click to expand...
Click to collapse
a picture speaks a thousand words
I have about 5 or so nicks on the sides where the glass and plastic edge meet on my naked white N5. I agree that the plastic used is pretty brittle but it's not noticeable unless you really look for it.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Get a sufficient case otherwise you can't really complain...
I have one little mark or nick as well where the plastic case meets the glass on that tiny little lip. My 2 year old got a hold of my phone and dropped it on a metal external hard drive case the day I got it and it landed right on 90 degree edge of the case... I went temporarily insane. It is very small but kind of surprised me I guess. I dropped my galaxy S3 many times and never got more than the little hairline scratches you see in glossy plastic. That soft touch coating seems to have some give to it. It was my fault. My parents gave my kids a new ipad mini and I set my phone on top of it. I was in the other room and heard him say "new tablet". I knew at that moment the mistake I had made...
I have one of those really slim cases on the way which would have prevented it. I typically don't use cases and am usually not bothered by the small marks I get on my phones but because some of those ultra thin cases are so slim now days I am going to try one out. Marking up a brand new phone is a little different than one that's a year+ old...
I too, also have a slight dent under the screen bezel part of mine. I have never dropped mine. Noticed it while it was on the table; that the reflection of the curtain was slightly bent at the one area, instead of being completely straight. Looked closely, and sure enough, there was a dent. It's not noticeable during day-to-day use, but you CAN notice it if looking at the reflection it shows.
The chrome bezel on the nexus 4 was susceptible to dents as well.
A few weeks ago the Nexus 5 flew out of my hands and landed on our concrete driveway. I feared the worst, but only a small dent in the upper left corner of the back panel and some scratching is all that happened. Lucky me, but I still hate it. Never had a single blemish on the Nexus 4.
Sent from my Nexus 5 using Tapatalk
The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen
Hobbesfed said:
The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen
Click to expand...
Click to collapse
Normal. That's why most early glass screen protectors were not sticking properly.
bblzd said:
Normal. That's why most early glass screen protectors were not sticking properly.
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Click to collapse
Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?
Hobbesfed said:
Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?
Click to expand...
Click to collapse
I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even in the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear. It's also not the screen itself but around it.
Dented
In my N5 have no dent and any scratch..
I love with my N5
bblzd said:
I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear.
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Click to collapse
There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.
Hobbesfed said:
There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.
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Click to collapse
How is it even a defect? It's not even noticeable. No one would consider it a hardware bug except apparently you. Please explain how this effects the usage of your device in any way.
Poor quality control is EXACTLY how corners are cut. Manufacturing anything has margin of errors and the less margin of error you're willing to release the more phones are "thrown away" and the more money a released device will cost. I'd explain more but I'm sure Wikipedia or a Google search can better explain the finer points of manufacturing and quality control then I can.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?
bblzd said:
.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?
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There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.
LeoRex said:
There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.
Click to expand...
Click to collapse
The actual cost break down might never be known. One thing is for sure though, LG is not willing to take any loss and whatever Google may have paid them "extra" they will still try and build the phone as cheap as they possibly can.
LG does not consider the Nexus as their flagship phone and will never treat it as such. It's a phone they were contracted to build and they will cut every corner they can. It's just business.

Found a first case of a cracked back side

https://translate.google.com/transl...ny-xperia-z3-ja-z3-compact&edit-text=&act=url (original: http://kiip.ee/arvustus-sony-xperia-z3-ja-z3-compact/ )
One long and "clean" crack. According to the review(er), the crack happened inexplicably; they did some tests with water and dust/sand, but no drop tests.
It makes me wonder if the Z3C has significant overheating issues. It could be that the excessive heat from 4k recording induces a temperature shock to the glass if it is exposed to cold water shortly after.
Looking at the direction of the crack, it's unlikely that it's the result of "pocket flex"
No don't tell me that! Now I feel like I certainly need a case.
wikitiki said:
No don't tell me that! Now I feel like I certainly need a case.
Click to expand...
Click to collapse
Since the review doesn't mention anything about an impact to the glass, if it is indeed due to overheating, then a case would likely only increase the risk of cracking.
One possibility is that it happened during 4k video recording, since that's the one activity that makes the phone heat up the most.
But of course, there is also still the possibility that something went wrong during the tempering procedure of the glass back panel of this particular unit. Or maybe the sand test made some micro scratches and caused a weakness? We just can't know for sure.
wikitiki said:
No don't tell me that! Now I feel like I certainly need a case.
Click to expand...
Click to collapse
That's what I don't understand about 'you people'. Why would you use it without any case or so? It should be more then normal to protect such an expensive device somehow.
An accident is so easily made even if it's not your fault, but why take the risk?
Sent from my C6603
Yeah so avoid 4k unless you really need to record it. It seems like several Z2 owners have been experiencing cracked screens. Some were lucky and able to get theirs replaced under Sony warranty but some others aren't. Found that the warranty reviewers would often blame it on the owner for damaging it. I'm just worried that if this is a common issue, we would have to pay for repairs.
Dsteppa said:
That's what I don't understand about 'you people'. Why would you use it without any case or so? It should be more then normal to protect such an expensive device somehow.
An accident is so easily made even if it's not your fault, but why take the risk?
Sent from my C6603
Click to expand...
Click to collapse
While using a case is generally a good idea, it would actually - as I said earlier - increase the risk of cracking if it did indeed happen due to overheating, because a case will make it harder for the heat to dissipate.
And for a phone of which one of its main features is its beautiful design, it's kind of a shame if you must hide that design 24/7 in a case.
degraaff said:
While using a case is generally a good idea, it would - as mentioned in above - only increase the risk of cracking if it did indeed happen due to overheating, because a case will make it harder for the heat to dissipate.
Also, for a phone of which one of its main features is its beautiful design, it is kind of a shame if you have to hide that design 24/7 with a case.
Click to expand...
Click to collapse
Yeah, but in a perfect world you never drop your phone and does the screen never crack without a reason.
Of course the feature of a phone is to look nice, but drop it once or twice and you might have a whole lot of headache, just because you refused to use a case.
Sent from my C6603
Dsteppa said:
Yeah, but in a perfect world you never drop your phone and does the screen never crack without a reason.
Of course the feature of a phone is to look nice, but drop it once or twice and you might have a whole lot of headache, just because you refused to use a case.
Sent from my C6603
Click to expand...
Click to collapse
Again, there's no mention of a drop in the review; it cracked inexplicable as the review states. Cracks from drops or impacts also usually look a lot messier.
degraaff said:
Again, there's no mention of a drop in the review; it cracked inexplicable as the review states. Cracks from drops or impacts also usually look a lot messier.
Click to expand...
Click to collapse
Yeah I know there isn't I read it, but it's not only about the review. There is a saying that goes: Better safe then sorry.
Nowadays people use their phone for a lot more things then just calling/texting people, you can lose so many valuable files when your phone breaks, so why take that risk?
Dsteppa said:
Yeah I know there isn't I read it, but it's not only about the review. There is a saying that goes: Better safe then sorry.
Nowadays people use their phone for a lot more things then just calling/texting people, you can lose so many valuable files when your phone breaks, so why take that risk?
Click to expand...
Click to collapse
Right. Well then it would be best to use one of these cases with holes in them, for not increasing the risk of cracking from heat.
I suppose that the good thing about a glass back is that, unless it is very wet, it actually "sticks" to your skin much more than any matte plastic back, so the risk of dropping is lower which compensates for its fragility. I tested this by holding my phone (xperia acro s with a soft-touch plastic back) backwards. When I put the phone on my hand with the display facing down, I can hold my hand in a much steeper angle and the phone will only start to slide off very slowly. But if I put the phone on my hand with the plastic back facing down, it will very quickly slide off at a 45 degree angle.
What is the Z3C back made from?
SenK9 said:
What is the Z3C back made from?
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Click to collapse
Glass, I think this crack confirms that. There's no certainty about which brand the glass is from though. Some say Dragontrail, others say Gorilla Glass 3. The official product page just mentions "tempered glass"
degraaff said:
Glass, I think this crack confirms that. There's no certainty about which brand the glass is from though. Some say Dragontrail, others say Gorilla Glass 3. The official product page just mentions "tempered glass"
Click to expand...
Click to collapse
Since the Xperia Z, people are wondering what kind of glass it is, Sony never said what it is and just referred to it as tempered glass.
Its probably just regular ass glass haha
maybe put THIS on and the risk would be greatly reduced?
ah_hin said:
maybe put THIS on and the risk would be greatly reduced?
Click to expand...
Click to collapse
The rhino shield is a perfect impact protection but I doubt it will protect the glass when the temperature chances too quickly.
Sent with my Xiaomi MI2 with Tapatalk Pro
ah_hin said:
maybe put THIS on and the risk would be greatly reduced?
Click to expand...
Click to collapse
Well, went through the reviews on Amazon and found -though generally good- somewhat mixed feedback, especially when it comes down to durability. My current Xperia M is equipped with a regular screen protector foil and it did not need any replacement since about a year. But what really keeps me off is the price of some 25$ (front) or 29$ (front and back) Rhino is calling, so one can get 10+ regular foils for that.
Anyhow, my new Z3C (hope it'll be shipped sooner ) will immediatly be foiled and secured by a case.
I hate cases, I have never had one I liked, so I end up using my phones without a case. I'll do the same with the Z1C.
There is now also a first case of screen shatter by accidental drop: https://www.youtube.com/watch?v=TIFgcCoWEZs
Supposedly it fell into concrete from around pocket height.
It's also notable how there are actually chunks out of the plastic frame, rather than just scuffs.
Update: the surface texture of the concrete was "a little rough" according to the person who dropped it.

Glass cracking by itself

I have gathered up reports of the glass cracking by itself, and have come up with 6 reports already. Very concerning considering the availability of the phone. If you have a similar problem happening to you, please do post here, and if possible, please fill out this survey.
Thanks
Currently at 10 reports.
1. http://forum.xda-developers.com/showpost.php?p=55904325&postcount=7
2. http://forum.xda-developers.com/showpost.php?p=55861318&postcount=14 / http://forum.xda-developers.com/showpost.php?p=55861158&postcount=34
3/4. http://talk.sonymobile.com/t5/Xperi...cked-shattered-on-it-s-own/m-p/844031#U844031 (2 posts in this)
5/6. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849 (2 posts in this)
7. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849
8. http://www.reddit.com/r/SonyXperia/comments/2iv7sq/z3c_back_glass_cracked_eta_on_replacement_parts/
9. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/846827/highlight/true#M525
10. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/849689/highlight/true#M636
Lets say they sold 1000 phones so far, I would guess more but lets be very conservative. 6 "cracking by itself" in 1000 phones = .6% chance
I think we should post on this over and over since it is such a huge chance of happening.
Two of those are also the same person.
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
maven1975 said:
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
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Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
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Click to collapse
Mine is solid too. No flex or distortion at all. And I would say 0.6% is a bit high. Their total sales are probably greater than 1000 by now. Probably closer to 1500 so that's more like .03 - .04%
But not all the 1500 user complain on XDA or the web...
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
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Click to collapse
Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
Pocketability, to me, has never meant you can put a glass phone in your rear pocket.
maven1975 said:
Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
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Click to collapse
WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
degraaff said:
WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
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Click to collapse
I'm not concerned about pick pockets. If they want my phone, the could take it from my hands just as easily. So, I guess we are not to put our wallets in our rear pocket either?
I don't sit on it for long periods of time. More time than not, it is out of my pocket while seated. The issue I have is with these excuses for manufactures. I'm not starting a lawsuit or demanding a refund. I'm simply just annoyed by the arrogance displayed. Pointing the finger at consumers for using said devices the way they have been used for years.
I can see the phablet argument. Those devices should not be on your pockets. (brief periods of time) But seriously, a compact phone that risks damage by pocket? That's hardly looking at the real audience your catering too.
Its not damage by pocket. Its damage by weight and force.
Sent from my Nexus 5
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
CollinsJ said:
Lets say they sold 1000 phones so far
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Click to collapse
Then they'd better shut down their smartphone department considering Apple sold 10 million units on the first weekend and the Z3C got really good previews :cyclops:
Please stop this discussion on back pockets, whether or not that pocket is suitable for phones is not for discussion here. All the reports I posted said front pockets, and that is concerning.
JorgV said:
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
Click to expand...
Click to collapse
So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
darkgoon3r96 said:
So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
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Click to collapse
No, I'm quite sure it wasn't. As far as I know it was idle, just being stand-by .
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
bilboa1 said:
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
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Click to collapse
Yeah, until someone is watching at the exact moment their phone spontaneously cracks, I'm not believing it. The way some people talk about the Z3C is like if you breathe on it too hard it will shatter instantaneously. My wife dropped her's from chest height onto hardwood floor with no case, screen protector, nothing. Not a scratch. Yet other people, drop it from a foot up, or having it leaning an it just tips over, and breaks... seems odd. Not calling these people liars, just that there must be more to it than that. Probably something along the lines of what bilboa1 said.

Built Quality Compared to 4S

So the only reason why I have not pre-ordered, is the potential screen self cracking.
I have used an iPhone 4s for three years before I switched to Moto X. Even though both sides were glass (with aluminum side) that phone was sturdy and really well build. I used a plastic thin case that provides very minimal bulk/protection.
I've dropped it from my lap exiting my car and just falling off my desk. It has hit cement, road, or even tiles. Luckly it never hit face first. The metal band got dinged of and some chips on the edges. The glass however is flawless (except a scratch from keys).
Can anyone provide a honest comparison of the Z3 Compact with a iPhone 4s? Also even with this inconsistent "self cracking" screen, do you guys still recommend me getting it?
We don't really know how widespread the screen-cracking issue is, but I would say the overwhelming majority of people have had no problems with it, so I'm not terribly worried.
In terms of build quality, I don't have an iPhone to compare with, but my Z3c at least feels fantastic. There's no give on any components, nothing loose, everything's flush, no gaps between glass and edges.
Hjbotha said:
We don't really know how widespread the screen-cracking issue is, but I would say the overwhelming majority of people have had no problems with it, so I'm not terribly worried.
In terms of build quality, I don't have an iPhone to compare with, but my Z3c at least feels fantastic. There's no give on any components, nothing loose, everything's flush, no gaps between glass and edges.
Click to expand...
Click to collapse
I should also state that, I am fully aware a dual sided glass phone is extremely fragile when dropped. I just want to hear about peoples opinions of its build quality.
Also one question, I have sat (lightly) on my phone in my back pocket on a office cushioned chair or car seat and nothings ever happened (iphone 4s and moto x). Would the z3 compact be any different? (more prone to breaking?)
I can't answer that. It feels solid, but I'm not going to go out of my way to sit on, bend and twist it to see if it'll break. I keep mine in my front pocket.
It doesn't feel remotely flimsy, if that helps.
Hjbotha said:
In terms of build quality, I don't have an iPhone to compare with, but my Z3c at least feels fantastic. There's no give on any components, nothing loose, everything's flush, no gaps between glass and edges.
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Click to collapse
Personally I would have preferred if the finish was a bit less flush (edge to glass and glass to camera) because without a case there is no lay-on-the-table protection whatsoever against scratches, the camera glass and the sides are at exactly the same level.
degraaff said:
Personally I would have preferred if the finish was a bit less flush (edge to glass and glass to camera) because without a case there is no lay-on-the-table protection whatsoever against scratches, the camera glass and the sides are at exactly the same level.
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I agree! Thats why when I had my iPhone 4s, i normally had a case on it. Otherwise caseless, I kept it in my pocket or on some notebook/paper/cloth. Im feeling more comfortable about buying the phone now!
I upgraded to the Z3c from the iPhone 4S. The 4S took tens of drops varying from 2 feet off a bed onto carpet and 4 feet onto concrete. Only two years later did it finally crack the glass in the corner when dropped on concrete. I owned my Z3c for a week before it slid out of my pocket when sitting down. Falling 1 foot onto laminate tile and cracking horizontally across the back.
ragnorok161 said:
I upgraded to the Z3c from the iPhone 4S. The 4S took tens of drops varying from 2 feet off a bed onto carpet and 4 feet onto concrete. Only two years later did it finally crack the glass in the corner when dropped on concrete. I owned my Z3c for a week before it slid out of my pocket when sitting down. Falling 1 foot onto laminate tile and cracking horizontally across the back.
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Click to collapse
:crying::crying::crying:
no case?
unk3 said:
:crying::crying::crying:
no case?
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Click to collapse
Not yet :'( Was waiting for a nice bumper to come out. Never did I expect it to break so easily.
I have looked at and read about the Z3 C and it has its excellent points( camera etc).
Durability is not one of them, glass on back scratches easily but also is not very flexible, so can crack from flexing as well as impacts IMO.
Also , glass on back is not usually Gorilla or Dragontrail.
To make a Z3C durable, tempered glass screens front and back are needed, plus a case, preferably with rigidity to prevent flex and some shock absorbing later.
Or the,Rhino bumper might work, we will see.
Just my honest opinion.
Meh, Z3c camera's overrated IMO.
But the phone seems as solid as every other phone I've ever had. However, the materials seem a bit less lower quality than the 4s -- plastic sides, for example, and a lot of ports, buttons, flaps etc. which tends to make things feels a little less refined than the more minimalist iPhone. But at the end of the day it's just a functional object, not a design icon to be put on a pedestal.
Having heard the stories of cracking glass on the Z3c, however, I'm gonna be a little more careful with this phone than any of my previous phones (including the Nexus 4, another double-glass phone). But remember the iPhone 4 also had its own glass-cracking problems when launched.
Coming from an Iphone, I can see how you would think
the Z3 Camera overrated.
But I am thinking of Z3 C versus Alpha and took quick
Photos in Mall recently with a new Z3C at Sony Store,
and an Alpha and S5 at.AT&T nearby, same Mall.
Details and sharpness, the Z3C was good in Super Auto,
and slightly above Alpha and S5 in 20.7mp mods.
Just judging for sharpness , detail, and no tweaking just about 4 or 5 shots each one.
Friend's Note 4 was ahead of all , easy to see this.
But the Z3 was very very good, I was surprised,after reading complaints, lol.
This Z3C had the very quiet Speakers, but good,Camera.
IMO the quality control needs to be higher and Software
Optimised for Carriers on 4G to 3G data, texts etc.
messaging, calls....
pipspeak said:
Meh, Z3c camera's overrated IMO.
But the phone seems as solid as every other phone I've ever had. However, the materials seem a bit less lower quality than the 4s -- plastic sides, for example, and a lot of ports, buttons, flaps etc. which tends to make things feels a little less refined than the more minimalist iPhone.
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Click to collapse
I couldn't agree more with that. I don't have owned a iPhone 4 but a friend of mine have a 4S and it fell already almost dozen times... Soles scratches but no crack at all, it's impressive considering all other iPhone cracked.
But the only that I regret on the Z3c is that it doesn't have the aluminium finish like his old brother and the volume button curved line Z Ultra. Maybe z4 ? Who knows... :sly:
Sent from my D5803 using XDA Premium 4 mobile app

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