Need some help with my MotoX - Not registering on my network - Moto X Q&A

Hi Everyone,
I got me a used MotoX, a customized version with a back cover and a badgers logo (go badgers!)
Anyway, it worked fine in the US on At&t, it worked fine in Europe, but now i'm in Israel and i can't get it to work on my network. I tried to put in a friend's SIM from another network and it worked just fine, it's just my company's SIM that does not work -> the SIM is recognized, the device is looking for a signal but fails, and tells me that "No Service | Selected network (GOLAN T) unavailable"
My device is an xt1053
The network is Golan Telecom - (google that for the wikipedia page, xda wouldn't let me post the link cuz i'm a n00b)
I have no idea what could be done, i don't even know where to start looking up this problem, or what should i even be looking for...
Any sort of information that might be remotely helpful would be appreciated!
thanks in advance..

Try entering the APN data manually?

nhizzat said:
Try entering the APN data manually?
Click to expand...
Click to collapse
How do i do that? i didn't know that was even possible..

Have you checked what the network mode is set to? Try setting it to automatic.
Settings->Wireless& Networks>More->Mobile Networks

nhizzat said:
Have you checked what the network mode is set to? Try setting it to automatic.
Settings->Wireless& Networks>More->Mobile Networks
Click to expand...
Click to collapse
Thanks a lot mate, i did try that. Nothing.
Do you reckon it might be related to the rom installed? i mean, is there a chance that it would work if i install a custom rom?

It's also possible your network might be blocking the phone's IMEI and/or your SIM. Check your sim with another phone. If sim works then check with your network provider on the status the IMEI (and ask them to unblock it if it is indeed blocked by accident).
You can get the number in settings -> About phone -> Status or you can just dial *#06#

Related

Rogers Phone [unlocked], FIDO SIM, always Roaming...

Hi everyone. I have been doing a tonne of reading trying to figure out a couple of things for my Treo 750.
It is a Rogers phone for which I paid an online service provider to unlock. I am using my FIDO SIM in it without any problems.
It says I am always roaming and although assurances from FIDO I won't be charged Roaming fees, it gets kind of annoying everytime I check my email that it tells me I am roaming and asks if I am sure I want to do this....
So, I understand there is carrier specific info in the carrier.pxp file. I am told the Rogers network code is in this file.
Am I able to edit this to include the FIDO network code 302370 so the phone doesn't think it is always roaming?
Would it be better to unbrand / unlock the phone to WM6.1 via the methods I see here in the forums? [dubLeE's method].
Thanks everyone,
Ryan
It has nothing to do with your phone. It's the fact you are using the Fido GSM card on a Rogers network. It has nothing to do with whether your phone is locked or unlocked, and changing the carrier code won't do anything.
To disable the roaming network check when you check email, from Outlook Mobile go to Tools -> Options, choose the email account you've setup, then go to Send/Receive Schedule -> Advanced Settings -> check "Use automatic send / receive schedule when roaming"
Hi number16. Thanks for the reply.
The "Use automatic send / receive schedule when roaming" doesn't seem to prevent the "You are currently roaming. Synchronizing may result in additional charges" dialog box when the schedule is set to manual. In fact, the checkbox is greyed out and not selectable with a manual schedule. Even with an automated schedule configured, you are still prompted when doing a manual send/receive.
I was thinking that if the phone was configured such that it thought its' home network carrier code was the FIDO code, it wouldn't consider me roaming.
Anyways, sounds like I am stuck with it. Thanks again for the info
I have the exact same problem with my work Exchange email on a Rogers Touch Diamond. The roaming has to be defined by the ROM or registry. When I put my Fido SIM in a Rogers Samsung Jack flashed with the Fido ROM, there is no issue with roaming.
Hi there,
Same issue here, I am using my unlocked Treo 750 from Rogers on Bell network.
It works fine, except for the roaming issue.
How to get rid of that triangle icon on the top?
Were you able to edit the carrierDB.pxp file?
Please help.
Did you change your network settings over to the correct settings for the network of the SIM card you are using?
Unlocking a phone will allow other SIM cards to work, but if you don't change your network settings, then the phone will still try to connect to the Rogers network.
How do i unlock the network, i have a samsung corby phone which is rogers based and am using a fido sim card. Everything works except the internet which comes up as network error. please let me know if you can help. email- [email protected], thank you.
alyssaripley18 said:
How do i unlock the network, i have a samsung corby phone which is rogers based and am using a fido sim card. Everything works except the internet which comes up as network error. please let me know if you can help. email- [email protected], thank you.
Click to expand...
Click to collapse
This is a Palm Treo 750 forum. You should find a forum specific to your handset for exact instructions.
In general, your phone probably has a 'Settings' menu which would have some sort of option to edit your network settings. That's where you would make the change. You would have to get the proper settings from Fido.
startngate said:
Did you change your network settings over to the correct settings for the network of the SIM card you are using?
Unlocking a phone will allow other SIM cards to work, but if you don't change your network settings, then the phone will still try to connect to the Rogers network.
Click to expand...
Click to collapse
If I have the APN set to the one for the network of the SIM Card I am using then will I not get charged roaming?
Is it possible for it to actually be roaming and me not knowing about it?

[Q] mobile network issues. pls help me

I just bought this new sim card.
Am not sure if it is internet ready
but I subscribed to a plan
And was given an activation reply.
I turned on the mobile network on my
Galaxy Note 1 but I noticed that the
Mobile network icon isn't coming up.
But I used it with a different Sim card 3days
Earlier and it worked fine.
Can anyone Help me pls as the days are counting
Already.
Thanks in advance.
Did you check if the apn settings of new provider are installed correctly.
nokiamodeln91 said:
Did you check if the apn settings of new provider are installed correctly.
Click to expand...
Click to collapse
I didn't check the apn settings but is it
Compulsory? If it is. Then I might have to
Go to the office of the network provider.
farayola said:
I didn't check the apn settings but is it
Compulsory? If it is. Then I might have to
Go to the office of the network provider.
Click to expand...
Click to collapse
If the provider's APN details are not in the Samsung ROM then you will need to set them up manually.
Check out the provider's website, the APN details are probably there.
Without the correct APN details in your phone, you don't get mobile data.
Mobile Network problems
FabreFaction said:
If the provider's APN details are not in the Samsung ROM then you will need to set them up manually.
Check out the provider's website, the APN details are probably there.
Without the correct APN details in your phone, you don't get mobile data.
Click to expand...
Click to collapse
Im also having a similar problem with my network service as well. I too need help. I have t-mobile as a service provider and when I place my sim card into the phone it displays "Emergency Calls Only". When Im outside sometimes it switches over to were I can get a signal but the signal is very poor. I called T-Mobile and they thought it was the sim card. I replaced the sim card and Im still having the same problem. Is there any way of fixing the problems
samsung galaxy note gt n7000
jaelparker said:
Im also having a similar problem with my network service as well. I too need help. I have t-mobile as a service provider and when I place my sim card into the phone it displays "Emergency Calls Only". When Im outside sometimes it switches over to were I can get a signal but the signal is very poor. I called T-Mobile and they thought it was the sim card. I replaced the sim card and Im still having the same problem. Is there any way of fixing the problems
Click to expand...
Click to collapse
Some of the carriers a new sim will take minimum 48 hrs to activate. Have you tried a working sim card ? So whatever replacements on Sim card please give 48 hrs before checking. if you really wish to check settings > more settings> Mobile networks> Network operators ---- see if you are able to find your service provider, takes some time to pop out. Select and then check. Also on this same page ensure "Select Automatically" is enabled.
Another thing you need to check is settings > more settings> Mobile networks> select Mobile data if you want data access.... Hope this helps.
By the way Note is a beautiful device, never gets issues unless some external problems....so dont worry.:laugh:
satven21 said:
Some of the carriers a new sim will take minimum 48 hrs to activate. Have you tried a working sim card ? So whatever replacements on Sim card please give 48 hrs before checking. if you really wish to check settings > more settings> Mobile networks> Network operators ---- see if you are able to find your service provider, takes some time to pop out. Select and then check. Also on this same page ensure "Select Automatically" is enabled.
Another thing you need to check is settings > more settings> Mobile networks> select Mobile data if you want data access.... Hope this helps.
By the way Note is a beautiful device, never gets issues unless some external problems....so dont worry.:laugh:
Click to expand...
Click to collapse
The sim I have is active it works in my other phones but my Note. T-Mobile had me do the step you have listed above but the only provider I could find is AT&T not T-Mobile thats when they advised me to changed the sim and they gave me and I still have the same problem.

No Unlock Menu Pops Up

I bought a US Cellular Moto X off of Ebay. I unlocked the Moto X successfully since I receive the message each time I turn on my phone but no unlock menu popped open.
I have the correct T-Mobile SIM card, I am able to search the internet but I can't make calls, receive calls, and the same for texts. When I call, I receive the welcome to verizon wireless message and the texts do not go through.
Please help.
Unlock US Cellular Moto X To Use On GSM
Unlock US Cellular Moto X To Use On GSM
I was told I can do this but I need to download a jellybean/ROM, anyone know how to do it?
I am to receive texts but I can not send texts, make or receive phone calls
Anyone?
Did you set the proper APN?
Sent from my XT1058 using Tapatalk
linuxgator said:
Did you set the proper APN?
Sent from my XT1058 using Tapatalk
Click to expand...
Click to collapse
directions, please
APN? no option
AndyRacki said:
APN? no option
Click to expand...
Click to collapse
If you go to the main settings menu, then under Wireless & Networks, select More... and in the new screen that pops up, select Mobile networks, then Access Point Names, you'll have to find the APN settings for your carrier and add them manually if they don't show up when your SIM is inserted.
linuxgator said:
If you go to the main settings menu, then under Wireless & Networks, select More... and in the new screen that pops up, select Mobile networks, then Access Point Names, you'll have to find the APN settings for your carrier and add them manually if they don't show up when your SIM is inserted.
Click to expand...
Click to collapse
When I go to Mobile Network, Access Point Names doesn't show up at all.
AndyRacki said:
When I go to Mobile Network, Access Point Names doesn't show up at all.
Click to expand...
Click to collapse
There is a way to access the APN list using a hidden programming menu. I don't know if the dialer shortcut will work on the version you have, but to try it, dial ##7764726 if it works and asks for a password, use 000000
One of the options should be APN controls. Hopefully T-Mobile US will be one of the APNs.
Is it possible that there might be a problem with your SIM card since some features work and others dont?
linuxgator said:
There is a way to access the APN list using a hidden programming menu. I don't know if the dialer shortcut will work on the version you have, but to try it, dial ##7764726 if it works and asks for a password, use 000000
One of the options should be APN controls. Hopefully T-Mobile US will be one of the APNs.
Is it possible that there might be a problem with your SIM card since some features work and others dont?
Click to expand...
Click to collapse
I'll try that.
It's US Cellular phone but I use T-Mobile SIM card, it was a brand new sim card. When I dailed, I kept getting "Welcome to Verizon Wireless"
Thanks, I'll let you know how it goes in a few hours.
According to US Cellular's webs site, their device supports CDMA/EVDO, since you are trying to use it on T-Mobile, you'll need to manually switch the phone to GSM/UMTS mode, or Global Mode. (App drawer -> Settings icon -> (under Wireless & Networks) More... -> Mobile Networks -> Network Mode).
While in there under Mobile Networks, you'll also need to tap on Access Point Names... If the APN settings came down automaticlly from T-Mobile you need to select it. If no entry for T-Mobile exists, you'll need to find the settings and create one. (Google found them when I looked) NOTE: with Android JB 4.2.2 on my Verizon X (XT1060, also supports CDMA/EVDO in addition to LTE and GSM), the APN settings came down automatically. After upgrading to KitKat 4.4, I had to manually enter them.
When I setup my Verizon X for use with my T-Mobile SIM, I couldn't get MMS working for some reason, even though I was using the same APN settings as my T-Mobile Galaxy S3.
Also, keep in mind that T-Mobile uses 1700/2100 AWS for their HSPA+. As far as I know, only the T-Mobile version and GSM Developer edition supports this band, so you might not get "4G HSPA/HSPA+" with your X even after setting it up correctly. If you are lucky, and are in one of the areas where T-Mobile has completed re-farming their spectrum, you will get H+.
Good luck.
linuxgator said:
There is a way to access the APN list using a hidden programming menu. I don't know if the dialer shortcut will work on the version you have, but to try it, dial ##7764726 if it works and asks for a password, use 000000
One of the options should be APN controls. Hopefully T-Mobile US will be one of the APNs.
Is it possible that there might be a problem with your SIM card since some features work and others dont?
Click to expand...
Click to collapse
Dailer didnt work. No option for APN.
https://docs.google.com/file/d/0B7C6m9P1nWgvS2ZieGFSM0hQQ0k/
got the 4g symbol in the status bar and I received texts but I cant send texts, make calls
AndyRacki said:
Dailer didnt work. No option for APN.
https://docs.google.com/file/d/0B7C6m9P1nWgvS2ZieGFSM0hQQ0k/
got the 4g symbol in the status bar and I received texts but I cant send texts, make calls
Click to expand...
Click to collapse
Based on that screen shot, your preferred network mode is still set to LTE/CDMA... that is wrong for T-Mobile. (SEE POST #12 of this thread!!) You want it to be GSM/UMTS or GLOBAL!! And you want to have the boxes checked for Data Enabled and Data Roaming.
You do not have options for Global Data Roaming Access and Access Point Names which I have on my Verizon Moto X, so that makes me question a few things....
In the first post you say you successfully unlocked your phone.. do you mean SIM Unlocked, or BootLoader Unlocked??
Also in the first post you mention seeing a message each time you reboot.. What exactly does the message say?
I ask because if you unlocked the boot loader, your phone could still be SIM locked and therefore not recognizing the T-Mobile SIM properly, and not giving you the Global options and APN options needed for GSM mode.
KidJoe said:
Based on that screen shot, your preferred network mode is still set to LTE/CDMA... that is wrong for T-Mobile. (SEE POST #12 of this thread!!) You want it to be GSM/UMTS or GLOBAL!! And you want to have the boxes checked for Data Enabled and Data Roaming.
You do not have options for Global Data Roaming Access and Access Point Names which I have on my Verizon Moto X, so that makes me question a few things....
In the first post you say you successfully unlocked your phone.. do you mean SIM Unlocked, or BootLoader Unlocked??
Also in the first post you mention seeing a message each time you reboot.. What exactly does the message say?
I ask because if you unlocked the boot loader, your phone could still be SIM locked and therefore not recognizing the T-Mobile SIM properly, and not giving you the Global options and APN options needed for GSM mode.
Click to expand...
Click to collapse
Thanks, made the changes.
It is BootLoader Unlocked not SIM unlocked.
The message I get is about the warning about the bootloader being unlocked.
I believe it is SIM locked still.
AndyRacki said:
Thanks, made the changes.
It is BootLoader Unlocked not SIM unlocked.
The message I get is about the warning about the bootloader being unlocked.
I believe it is SIM locked still.
Click to expand...
Click to collapse
Yes, if not SIM unlocked, you're stuck. You need to get it SIM UNLOCKED.
Take a look at this thread -> http://forum.xda-developers.com/showthread.php?t=2422854 apparently some are using cellunlocker [.net] to get their X SIM unlocked, although they don't have US Cellular listed when I picked MOTO X from their list, so you might have to pick "Unknown" or "not listed" for the carrier.
KidJoe said:
Yes, if not SIM unlocked, you're stuck. You need to get it SIM UNLOCKED.
Take a look at this thread -> http://forum.xda-developers.com/showthread.php?t=2422854 apparently some are using cellunlocker [.net] to get their X SIM unlocked.
Click to expand...
Click to collapse
Unfortunately, US Cellular isn't on the list. Any suggestions?
AndyRacki said:
Unfortunately, US Cellular isn't on the list. Any suggestions?
Click to expand...
Click to collapse
you might have to pick "Unknown" or "not listed" for the carrier. Or email them and ask if they can do US Cellular. If they can't you'll need to find another site that can supply unlock codes.
AndyRacki said:
Unfortunately, US Cellular isn't on the list. Any suggestions?
Click to expand...
Click to collapse
After switching to GSM/UMTS Mode, can you access the APN menu under Mobile Networks?
linuxgator said:
After switching to GSM/UMTS Mode, can you access the APN menu under Mobile Networks?
Click to expand...
Click to collapse
Do I need my SIMcard to be active? My current phone doesn't take the nano sim card, I had to reactivate my old sim card.

[Q] AT&T, unlocked, no mobile data in Europe?

Hi. I live in Europe, I was jealous of you guys, so I ordered Moto on ebay. To save some cash, I ordered locked AT&T version. Everything went great, I was able to unlock the phone, it accepted the sim card, I can make calls and send SMS. So far, so good.
Then I turned on mobile data. And...nothing happend.
To clarify: Using the same sim card, I was able to use mobile data on good old Samsung i9000, so the data is activated. It's there and should work.
So I started looking around in settings, tried turning on the data roaming and looked into the "about phone" section.
Here's what it says:
Mobile Network Type: EDGE
Service state: In service
Roaming: Not roaming
Mobile Network State: Disconnected
Is there something I need to do to "force" the connection, or should I rather discuss this with my mobile network provider?
Thanks for any help
P.S. I tried the usual stuff like reboot and eject sim and put it back, I even switched from ART back to Dalvik, The phone is running latest avaliable KitKat and is not rooted.
daemontus said:
Hi. I live in Europe, I was jealous of you guys, so I ordered Moto on ebay. To save some cash, I ordered locked AT&T version. Everything went great, I was able to unlock the phone, it accepted the sim card, I can make calls and send SMS. So far, so good.
Then I turned on mobile data. And...nothing happend.
To clarify: Using the same sim card, I was able to use mobile data on good old Samsung i9000, so the data is activated. It's there and should work.
So I started looking around in settings, tried turning on the data roaming and looked into the "about phone" section.
Here's what it says:
Mobile Network Type: EDGE
Service state: In service
Roaming: Not roaming
Mobile Network State: Disconnected
Is there something I need to do to "force" the connection, or should I rather discuss this with my mobile network provider?
Thanks for any help
P.S. I tried the usual stuff like reboot and eject sim and put it back, I even switched from ART back to Dalvik, The phone is running latest avaliable KitKat and is not rooted.
Click to expand...
Click to collapse
You didn't mention whether you checked the APN settings. My guess is that because you purchased a locked AT&T device and then unlocked it, you don't have an APN setup for your European provider. APN will be in Settings -> More -> Mobile Networks ->Access Point Names. If you go in there and either there is nothing listed or it's not the APN your mobile provider recommends, you will need to manually create the proper APN. I'm sure a quick Google Search for your provider's APN settings on Android will get you the answer.
mickliq said:
You didn't mention whether you checked the APN settings. My guess is that because you purchased a locked AT&T device and then unlocked it, you don't have an APN setup for your European provider. APN will be in Settings -> More -> Mobile Networks ->Access Point Names. If you go in there and either there is nothing listed or it's not the APN your mobile provider recommends, you will need to manually create the proper APN. I'm sure a quick Google Search for your provider's APN settings on Android will get you the answer.
Click to expand...
Click to collapse
I knew I was missing something important "Copied" the APN settings from old phone and it worked like charm. Thanks a lot
Interesting thing is that on that old Samsung, I tried new ROM every month or so and never had this problem. The phone just "knew" what to do. Guess these are the perks of unlocked devices, right?
daemontus said:
I knew I was missing something important "Copied" the APN settings from old phone and it worked like charm. Thanks a lot
Interesting thing is that on that old Samsung, I tried new ROM every month or so and never had this problem. The phone just "knew" what to do. Guess these are the perks of unlocked devices, right?
Click to expand...
Click to collapse
Glad that worked. Correct, Custom ROM's often self-provision based on a database of Carrier/APN's.

SM-G781N won't connect to 4G/5G, only works in 3G

hi
i got the phone from korea, the problem is when connecting to 4G the phone would lose internet and calls then lose the network, i get a message saying "failed to register to network (15)" but if i forced the phone to connect to 3G then it works fine. here's what i tried to fix the problem :
turning off the mobile network then turning it on
resetting the network settings
removing NR Whitelist
and none of them fixed the issue. there's a korean menu in the service mode, but i didn't miss with it. i have attached screen shots of the software information and the korean menu in the service menu.
Who provides your service? Have you tried going into network settings and APN and see what that says
If it is a Korean phone and you aren't in Korea and it is locked into the network then you won't be able to get service somewhere else I don't think
allday5850 said:
Who provides your service? Have you tried going into network settings and APN and see what that says
Click to expand...
Click to collapse
im using my local non korean sim card and it's working fine, and im also using my local sim's APN settings, the sim card is not korean and nor are the APN settings.
i want to exhaust all my available options before i go for the format.

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