[Q] I factory Reset and need some help - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

I previously rooted successfully based on the thread by TEKHD.
I had to factory reset afterwards and, since I have done that, the playstore fails to really work and download apps. It may download 1 and then stop and they are all just sitting in the queue....I have tried clearing cache/data on the playstore app and even removing my google account and then adding again. Anyone know what may be going on?
Also - does rooting disable system updates? I went to check if there were any updates and it said since I had a modified system it was a nogo - which I assume is fine.
Thanks!

re: play store issue
msherman123 said:
I previously rooted successfully based on the thread by TEKHD.
I had to factory reset afterwards and, since I have done that, the playstore fails to really work and download apps. It may download 1 and then stop and they are all just sitting in the queue....I have tried clearing cache/data on the playstore app and even removing my google account and then adding again. Anyone know what may be going on?
Also - does rooting disable system updates? I went to check if there were any updates and it said since I had a modified system it was a nogo - which I assume is fine.
Thanks!
Click to expand...
Click to collapse
I think all you need to do is to go into twrp recovery and to a factory reset.
After doing that the play store and everything else should work just find.
After the phone reboots and goes to the home screen reboot it one more
time and then see if the play store works properly for you.

Misterjunky said:
I think all you need to do is to go into twrp recovery and to a factory reset.
After doing that the play store and everything else should work just find.
After the phone reboots and goes to the home screen reboot it one more
time and then see if the play store works properly for you.
Click to expand...
Click to collapse
This is different than a factory reset from standard means in the phone itself?

msherman123 said:
This is different than a factory reset from standard means in the phone itself?
Click to expand...
Click to collapse
yes, in the phone itself, be sure to copy any private stuff from internal
sdcard to external sdcard or to your computer.
The internal factory reset will format your internal sdcard but it will
not touch the external sdcard.
Good luck!

Related

[Q] Help - Market hanging in 'starting download' status

Before we start... yes, I have searched the forums and thats why I've started this thread.
Setup: CWM, VEGAn 5.1, Titanium Backup and Root Explorer
EVERYTHING is working except for this...
I have run the market fix step by step (http://forum.xda-developers.com/showthread.php?t=845175) and have access to the full market. I can even get all the way to initiating the download of the app. However, when the download starts, it just hangs in 'starting download...' and does nothing. It doesnt download or install, just hangs.
This seems to be a known issue with phones with no answer...
http://forum.xda-developers.com/showthread.php?t=790611
http://forum.xda-developers.com/showthread.php?t=782316
I have run multiple reboots in combination with data/cache wipes using app manager and CWM. I'm sure that I'm missing something but I have no clue what it is. Help is greatly appreciated?
suavebrotha said:
Before we start... yes, I have searched the forums and thats why I've started this thread.
Setup: CWM, VEGAn 5.1, Titanium Backup and Root Explorer
EVERYTHING is working except for this...
I have run the market fix step by step (http://forum.xda-developers.com/showthread.php?t=845175) and have access to the full market. I can even get all the way to initiating the download of the app. However, when the download starts, it just hangs in 'starting download...' and does nothing. It doesnt download or install, just hangs.
This seems to be a known issue with phones with no answer...
http://forum.xda-developers.com/showthread.php?t=790611
http://forum.xda-developers.com/showthread.php?t=782316
I have run multiple reboots in combination with data/cache wipes using app manager and CWM. I'm sure that I'm missing something but I have no clue what it is. Help is greatly appreciated?
Click to expand...
Click to collapse
Just had it happen on my phone. I fixed it by going into applications and clearing the data from google services framework. Then reboot...
Mine does this if I try to use it from work. The firewall allows normal web, and transparently proxies FTP so I'd think it would work, but it doesn't.
sign into google talk and all should be well... google's market depends on gtalk service - signing into gtalk should do it for you.
Sent from my VEGAn-TAB-v1.0.0B5.1 using Tapatalk
On to something...
TheTruth said:
sign into google talk and all should be well... google's market depends on gtalk service - signing into gtalk should do it for you.
Sent from my VEGAn-TAB-v1.0.0B5.1 using Tapatalk
Click to expand...
Click to collapse
Thanks for the heads up. You are right that it is dependent on GTalk, but I think I've stumbled across the main issue. When I connect to someone's else's wifi (couple of people in my apt complex have left their routers unprotected), I don't have any issues connecting to gtalk or market. So obviously, my gtab is having an issue with the connection through my network/firewall/<insert idea>, I'm assuming.
Are there any known network/firewall issues with connecting to gtalk or the market?
I'm running TnT Lite 3.1 and finally got all the apps to load up on market using the "market fix" that you tried as well, but am stuck on "starting download" as you are. Although it's possible that it has something to do with the router, I turned the firewall on my router completely off and still hangs. I wish we could figure this one out.
Just know you are not alone.
drtbar said:
I'm running TnT Lite 3.1 and finally got all the apps to load up on market using the "market fix" that you tried as well, but am stuck on "starting download" as you are. Although it's possible that it has something to do with the router, I turned the firewall on my router completely off and still hangs. I wish we could figure this one out.
Just know you are not alone.
Click to expand...
Click to collapse
I don't know if this will help but I have seen that a couple times and have found that if I tap on the app that is stuck it will go back to the menu asking if you want to install like you would see when you first tried it. Say ok, it will start to download again. Seems most times it will then download.
I have in the past had apps just stay stuck. Only thing that I could ever do to fix that was to clear the data from the Google services framework, and reboot. Kind of like doing the market fix again.
Try clearing cache for the downloader. It could be there is a bad file "stuck" there that it is trying to resume...
It's even possible that there is a zero byte file there with perms wrong...happened to me once after switching ROMs
How do you sign into gtalk? Is it already installed in TnT by default? I don't see an icon for it.
Are you running a custom rom or stock. Stock has no Google Apps
TheTruth said:
sign into google talk and all should be well... google's market depends on gtalk service - signing into gtalk should do it for you.
Sent from my VEGAn-TAB-v1.0.0B5.1 using Tapatalk
Click to expand...
Click to collapse
market, like any other google app (including talk), depends on GoogleServicesFramework
thebadfrog said:
Are you running a custom rom or stock. Stock has no Google Apps
Click to expand...
Click to collapse
I'm running TnT Lite, version 3.1 I believe.
I can obviously navigate to the main page google.com/talk, but don't see a link there to install for android/gtab. If my market worked I could probably install from there, but that's the whole reason I'm messing around with talk. Still can't get my market to install anything, despite market fix, clear this, clear that, etc.
You can reinstall TnT rom without wiping data/cache. I would wipe cache. The gTalk app (Talk) should have installed with TnT lite. This will reinstall everything in the rom wothout wiping your data. You may still have to wipe data/cache but you can try it in steps
thebadfrog said:
You can reinstall TnT rom without wiping data/cache. I would wipe cache. The gTalk app (Talk) should have installed with TnT lite. This will reinstall everything in the rom wothout wiping your data. You may still have to wipe data/cache but you can try it in steps
Click to expand...
Click to collapse
Ok I found talk and cannot login. Says "could not connect to server. Will retry shortly." I confirmed my internet is working as I can connect with the browser. I can also still connect to Market, find apps, but cannot get them to download. I've cleared the data in Google services framework and rebooted several times with no solution. ARGHH!!
drtbar said:
Ok I found talk and cannot login. Says "could not connect to server. Will retry shortly." I confirmed my internet is working as I can connect with the browser. I can also still connect to Market, find apps, but cannot get them to download. I've cleared the data in Google services framework and rebooted several times with no solution. ARGHH!!
Click to expand...
Click to collapse
Sorry if you have already done this but....I would backup my apps and THEIR data with titanium backup and do a complete reinstall. Wipe data/ factory reset and then install the rom again. Restore your apps and their date with Titanium. Don't restore system data with Titanium.
thebadfrog said:
Sorry if you have already done this but....I would backup my apps and THEIR data with titanium backup and do a complete reinstall. Wipe data/ factory reset and then install the rom again. Restore your apps and their date with Titanium. Don't restore system data with Titanium.
Click to expand...
Click to collapse
Ok will try that and get back to you. I don't really have to backup anything, will just do a wipe and reinstall. Thanks for your help.
Well chit. I downloaded the new TnT 4.1 and figured I'd give that a try.
Restarted w/ clockworkmod .08, cleared cache, cleared data, then installed TnT.
After booting back up some of the buttons weren't working, couldn't type in my wireless password, it would keep jumping to the home screen, then I couldn't shut down, power button would not turn the damn thing off.
Copied the TnT 3.1 update.zip back to the sdcard. Went into settings and did a data reset/wipe and finally it shut down.
So I restarted with clockwork mod again and wiped cache and data reset, loaded TnT 3.1 and let it boot up.
Was able to enter wireless password and get that going and confirmed the internet was working. Then went to market and or course it was not working. So did market fix, after installing titanium backup. Had to reboot a few times after force stopping google services and market, and wiping cache/data (from within settings) each time and finally all the apps showed up in market.
However, still unable to get anything to install.
Tried to login to google talk with same result.
I'm now thinking it must be something with my firewall as the first user mentioned. Going to try it on another connection and let you guys know.
I can confirm that it is something to do with my firewall. Finally tried market on another connection and it downloaded right away. Now I have to get verizon to give me a new router. DOH!
EDIT Now I can download from market just fine from my original location. It seems that once I downloaded the first time from a different location, now it is all working.
Anyone have apps that download and not install? I've been having this problem, before my memory even got low for apps so I wiped everything and reinstalled my apps and had less then half a gb of apps.
Things seemed good but today it started happening again, apps will hang in downloading or will download and not install.

[Q] P970 with Marvel v11 ROM becomes slow

AS the title says, phone has become really slow. Previously had no problems.
I did change the CPU settings in ROM management toolbox which seems to me to be the culprit, i changed it back but the phone is still really slow at loading app icons on homescreen and in app drawer.
I have reset permissions, scanned for viruses, cleared cache, etc. But still slow.
Anyone an idea what to do besides boot into recovery and resinstall Marvel? or is that really the best way????
Cheers in advance.
spagbol said:
AS the title says, phone has become really slow. Previously had no problems.
I did change the CPU settings in ROM management toolbox which seems to me to be the culprit, i changed it back but the phone is still really slow at loading app icons on homescreen and in app drawer.
I have reset permissions, scanned for viruses, cleared cache, etc. But still slow.
Anyone an idea what to do besides boot into recovery and resinstall Marvel? or is that really the best way????
Click to expand...
Click to collapse
Did you want to try the Marvel 12 Beta?
http://www.androidfilehost.com/?fid=9390362690511177071
Install, do a factory reset, set the governor, and see if it does the trick.
I recommend installing the Xperia Launcher 2.05b. Hopefully Tantrums will be including this in v12 Final:
http://forum.xda-developers.com/showthread.php?t=2103403
Your issue may also be related to a specific app you've installed. I ran into issues with a particular app after an automatic upgrade, and it took me a while to figure out the culprit. I contacted the developer and he was quick to fix the issue, but this stuff does happen. Many times you can figure out what's going on by reading the "1-star" reviews for your installed apps on the Play Store. I would message the developer if you find something.
Cheers.
I was thinking of installing v12, but thought id wait until it was officially released.
I guess i will uninstall all apps, to see if it makes a difference, then if not i guess i will reinstall v11 for now.
Actually, thats just too slow, i will ust reinstall v11 ROM.
Thanks.
androcraze said:
Did you want to try the Marvel 12 Beta?
http://www.androidfilehost.com/?fid=9390362690511177071
Install, do a factory reset, set the governor, and see if it does the trick.
I recommend installing the Xperia Launcher 2.05b. Hopefully Tantrums will be including this in v12 Final:
http://forum.xda-developers.com/showthread.php?t=2103403
Your issue may also be related to a specific app you've installed. I ran into issues with a particular app after an automatic upgrade, and it took me a while to figure out the culprit. I contacted the developer and he was quick to fix the issue, but this stuff does happen. Many times you can figure out what's going on by reading the "1-star" reviews for your installed apps on the Play Store. I would message the developer if you find something.
Click to expand...
Click to collapse
spagbol said:
Anyone an idea what to do besides boot into recovery and resinstall Marvel? or is that really the best way????
Click to expand...
Click to collapse
If you are on Marvel11 and want to reinstall Marvel11 cause you want to change anything in the settings or just cause there did anything go wrong just reboot to recovery and start the Aroma install package of Marvel11 without any whippe at all, that's all, should fix everything.
Sent from my LG-P970 using xda app-developers app
Yea thats what i did. All was ok.
but then i started to clean up files on my phone. I think i deleted some files i should not have and now i have a phone that i cant enter into recovery mode. It just boots up and shows the coloured X from the X-peria bootloader (for some reason cos i didnt install it) asks for SIM unlock, which i do, but it only shows a handful of apps, standard ones i imagine, but no fast rebbot, or ROM toolbox, or CWM app. So then how do i now enter recovery??????
AHHHHHHHH!!!!! LOL
Ah i found a possible way out of this conundrum i found myself in i think
i had access to play store, so as i couldnt see ROM toolbox in apps, i redownloaded it so i could enter recovery mode.
So that i have done, now i just need to see what i have when the phone has rebooted, but i think that will have worked.
I think i must have deleted the data files or something when cleaning up the phone :/
Yea. looks like i have to reinstall all apps. No biggy then. Phew!!
Just a little reminder: If you use Windows 'adb reboot recovery' will do the trick too.
Sent from my LG-P970 using xda app-developers app
Yea, im on mac, so ncd.
OK so now my process.com android.mms keeps closing on me, effectively i have no MMS.
Anyone a solution?
I have reset Darvik Cache and normal cache. Fixed permissions. Uninstalled the app through ROM toolbox, then reinstalled the ROM. Still no joy,MMS just will not run.
Ideas?
Or should i just install Marvel v12?
spagbol said:
Or should i just install Marvel v12?
Click to expand...
Click to collapse
A fresh install with v12 Beta will take less time than you've already spent. Just have your additional apps (outside the Play Store) in a folder on the SD card.
androcraze said:
A fresh install with v12 Beta will take less time than you've already spent. Just have your additional apps (outside the Play Store) in a folder on the SD card.
Click to expand...
Click to collapse
Should i preform a factory reset as well? I ask because i am on Mac, so performing any procedures where i need to hook up the phone to a computer, although not impossible, is a bit of a task. Will installing Marvel v12 actually fix the issue in itself?????
I have actually installed Go SMS Pro and Handcent, which work in terms of being able to retrieve MMS, but it hasnt done anything to fix the stock/Optimus G MMS app.
Hehe, I should install Marvel 12 i know, I am just holding back a bit.
spagbol said:
Should i preform a factory reset as well? I ask because i am on Mac, so performing any procedures where i need to hook up the phone to a computer, although not impossible, is a bit of a task. Will installing Marvel v12 actually fix the issue in itself?????
I have actually installed Go SMS Pro and Handcent, which work in terms of being able to retrieve MMS, but it hasnt done anything to fix the stock/Optimus G MMS app.
Hehe, I should install Marvel 12 i know, I am just holding back a bit.
Click to expand...
Click to collapse
I do a full factory reset after any ROM install.
I use Go SMS too. I liked Pansi soooo much, but the last update continually crashes on my Marvel ICS.
Remind me please, if the full factory reset means i will need a PC to fix anything, or if i can perform a full factory reset and install either Marvel v11 or v12 without needing a computer?
spagbol said:
Remind me please, if the full factory reset means i will need a PC to fix anything, or if i can perform a full factory reset and install either Marvel v11 or v12 without needing a computer?
Click to expand...
Click to collapse
You install the ROM, then you do the factory reset.
The factory reset returns things to a raw ROM state, getting rid of anything you've added since installing the ROM. So yes, it will wipe anything you download from the Play Store. I do it immediately after installing the ROM.
Put Marvel 12 Beta on the SD card (root directory), and any non-Play Store items you'd like to install in a folder on the card.

Voice Search Broken, says "Can't reach google at the moment."

Hi All,
Running stock but rooted (with Xposed modules) 4.4.4 on Verizon Moto X with an unlocked bootloader. (Flashed this stock ROM: http://forum.xda-developers.com/showthread.php?t=2829123 )
Any time I try to do any activity with voice I get the error, "Can't reach google at the moment."
I get this error if I click the mic in google now and by clicking the voice text mic on the keyboard. Also, Touchless Controls doesn't respond.
After searching around forums I've tried some suggestions that worked with similar problems on other phones, but to no avail. I've tried:
- clearing data and cache of google search app and force stopping (lost my google now launcher set up in the process)
- removing my google account from the phone, rebooting to recovery, clearing cache and dalvik, rebooting and adding my account back
Thanks for any suggestions.
hi, had the same issue with one of the modules in xposed, ended up wipping the device and started fresh, installed xposed and gravity box, no other modules, all is good now.
ericizzy1 said:
hi, had the same issue with one of the modules in xposed, ended up wipping the device and started fresh, installed xposed and gravity box, no other modules, all is good now.
Click to expand...
Click to collapse
Hmm, interesting...
I'm thinking it's not a specific Xposed module... I just tried uninstalling xposed framework altogether and then wiping cache and dalvik for good measure. No luck.
But out of curiousity, these are the modules I have installed: GravityBox, Exchange Bypass For Xposed, SingalIconsAOSP, Unicon. Besides GravityBox, did you have any of these installed when you had the issue?
I hope this doesn't come down to just wiping, which it most likely will.
My droid maxx has had the same problem since the update to 4,4,4 I have tried everything including a fdr ( through twrp ). Nothing has worked ! Moto has offered me a new phone but I don't want a new one as mine is unlocked and rooted ( otherwise stock ). I think I'm going to unroot it, put back in the stock recovery and try a fdr through that...POS !!!
This may not help at all....but maybe worth a shot. If you try and it doesn't help, post back here and let everyone know so nobody else tries it.
You might have some luck by erasing baseband cache with fastboot:
fastboot erase modemst1
fastboot erase modemst2
You might have to re-activate afterwards. It is the only suggestion that might be relevant that you haven't tried already...
Good Luck....that would be a frustrating issue... :good:
Unfortunately I gave up and just wiped and did another clean flash and its working again. It was very frustrating not having touch less controls or voice to text...
Thanks for the help though anyway.
leffer said:
Unfortunately I gave up and just wiped and did another clean flash and its working again. It was very frustrating not having touch less controls or voice to text...
Thanks for the help though anyway.
Click to expand...
Click to collapse
I agree touch less control wasn't something I cared about when I got the phone. But after getting used to it its hard to go without.
When you say you wiped and flashed. Can you elaborate. I tried fxzing ( saving data ), 2 FDR's everything .. Did you unroot then use HOM ? I will try anything at this point . Thanks in advance
tombaldwin6 said:
I agree touch less control wasn't something I cared about when I got the phone. But after getting used to it its hard to go without.
When you say you wiped and flashed. Can you elaborate. I tried fxzing ( saving data ), 2 FDR's everything .. Did you unroot then use HOM ? I will try anything at this point . Thanks in advance
Click to expand...
Click to collapse
My bootloader is unlocked so I was able to simply factory reset and reflash the stock 4.4.4 ROM from the thread I linked to in the OP...
leffer said:
My bootloader is unlocked so I was able to simply factory reset and reflash the stock 4.4.4 ROM from the thread I linked to in the OP...
Click to expand...
Click to collapse
I will try both methods and post back. Thanks for you help !
So I took both suggestions tried them 1st. I tried erasing the the baseband cache's via fastboot. No luck. 2nd I reflashed the current 4.4.4 stock rom via HOM, Full FXZ ( no data saved). !st off what a pain in the ass it is to reset up these phones from scratch. I setup my Google account but I didn't let Google reinstall all my previous apps and there data. I then went into settings and arranged things how I like them. Cleared off my home screens, put a few of the apps where I wanted them. I then went into the play store and allowed all apps ( preloaded ) to update. I then went back into settings and went to touchless control. To my surprise it worked ! I then went about loading all my apps.The usual 1's everyone has ie: Elixir2, FX filemanager,Poweramp, MX Player,Chromecast Panasonic tv remote 2, Google Wallet, UE Miniboom and Few other nondescript. Then I checked touchless control again and It was still working. Then I decided to install twrp and its recovery via fastboot ( 2.6.31 ) let it root the phone for me. Here's where it gets dicey.. It was late and I had had it with this friggin phone. I went and loaded all my apps that required root,Superuser pro, Dsploit, Busybox pro,Android terminal emulator, Wakelock(full) all the usual's. Then I went through and disabled all of the bloat. Rebooted and switched the phone to ART The following morning I went to show a friend how I had fixed my phone and It no longer worked ?
So I FXZ'd again not saving any data. Reinstalled twrp , rooted . Then 1 by 1 I reloaded every single app back into the phone and checked google now between every single install. Also this time I didn't let any of the bloatware update. I planned on disabling it anyways so why bother. I didn't install any apps that require root except twrp, busybox, Dsploit and #mirrorenabler . Also it's currently back on Dalvic. So as my phone sits now touchless control and all of its functions are working again. It's obviously a rouge app or ART Runtime that did this and I will narrow it down in the next few days and report back.

[Q] I messed up my Google Play Services - need help

Hi there, I messed up a bit
Im on CM11 M11 Snapshot, Unlocked bootloader on my SP and I caused a problem with Google Play Services, I tried to integrate the updated APK into the system partition using Titanium Backup, it froze and couldn't finish the operation and now I cant seem to get onto the Play Store to update services. Ive tried clearing data/cache for Play Store, Services, and account manager, Ive tried removing my Google account and re-adding it (Didn't work at first, but now I'm signed in) and Ive tried removing those 3 apps and then re flashing the Gapps package but there is always an error with Google Play Services and it requires an update from Play Store but it cant connect to it because of the problem Ive created with Services.
Does anyone have any suggestions on how to fix this? I don't want to wipe my Data partition / do a factory reset as Ive spent the past week setting up the phone and getting all the apps back that I needed.
I have been in the same way, messed my gapps so bad that one day. The fix is easy. All you need to do is wipe the system, and then flash the gapps again. No need to wipe data.
TechnoSparks said:
I have been in the same way, messed my gapps so bad that one day. The fix is easy. All you need to do is wipe the system, and then flash the gapps again. No need to wipe data.
Click to expand...
Click to collapse
Thanks for this, I didnt think to wipe system, seems so obvious now
donk165 said:
Thanks for this, I didnt think to wipe system, seems so obvious now
Click to expand...
Click to collapse
Great it worked out for you!
TechnoSparks said:
I have been in the same way, messed my gapps so bad that one day. The fix is easy. All you need to do is wipe the system, and then flash the gapps again. No need to wipe data.
Click to expand...
Click to collapse
Wait? What? Won't kill boot/bootloader/rom doing that?
However I've the same problem: play services (all google apps, drive, maps, youtube) stopped to work. They start but can't connect to google account.
So I tried clearing its data and cache, but nothing. I removed the account and now I can't create it anymore: it says there's a problem communicating with google servers.
Install apps from playstore site, gives a 906 error.
Raffhell said:
Wait? What? Won't kill boot/bootloader/rom doing that?
However I've the same problem: play services (all google apps, drive, maps, youtube) stopped to work. They start but can't connect to google account.
So I tried clearing its data and cache, but nothing. I removed the account and now I can't create it anymore: it says there's a problem communicating with google servers.
Install apps from playstore site, gives a 906 error.
Click to expand...
Click to collapse
No, it wont kill the ROM. But beware, you will need to reflash the ROM zip and gapps.
I didn't mention it in the quoted post, but that guy understood me lel
Well, I was pretty sure. XD
I'll backup, install rom, gapps, reboot, rom update, reboot
I'm really start to hate the play services ahahah

Apps not installing - N950F

I updated to Android Pie via OTA a few weeks ago and since then my phone in not able to install apps in any way, tried Play Store, Galaxy Store and ADB and nothing works, they always get stuck at the installation part.
What's interesting though is that if I go into secure folder and try to install from there, it actually works so I have no idea what is happening.
I cannot factory reset as I'm on a trip and I need the settings on my phone to be working fine.
Any ideas?
Build N950FXXU5DSB2
Try wiping the Cache Partition in Recovery Mode. That should fix your OS issue.
iceepyon said:
Try wiping the Cache Partition in Recovery Mode. That should fix your OS issue.
Click to expand...
Click to collapse
Already did, does not work at all..
I was thinking about installing the indian update for the March security patch maybe that would help. I'm in a COO CSC is there a problem with that?
ABigMoustache said:
Already did, does not work at all..
I was thinking about installing the indian update for the March security patch maybe that would help. I'm in a COO CSC is there a problem with that?
Click to expand...
Click to collapse
In that case back up all the data stored on your device and perform a hard factory reset.
iceepyon said:
In that case back up all the data stored on your device and perform a hard factory reset.
Click to expand...
Click to collapse
As I said I cannot do that.. Isn't there a way to troubleshoot this without factory resetting?
ABigMoustache said:
As I said I cannot do that.. Isn't there a way to troubleshoot this without factory resetting?
Click to expand...
Click to collapse
1; Try clearing play store cache in
Phone Setting/app/ (3dots show system apps)/Google play store.
2: or clear data and cache on play store.
3: or remove your Google account and clear data and cache on play store and re-log into your Google account.
4: or Do a factory reset!

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