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i took my phone out of my pocket today and the screen was white with a big line going from the bottom right to mid left. i hadnt done anything at all, i hadnt hit it or anything, im not entirely sure how this could have happened, but 1 week ago i dropped it about 1 foot to the pavement, and it hit one of the corners. i think this may have something to do with it...when it fell it might have created a small crack that grew and grew, and now got big enough stuff leaked and it broke.
i read on the forum about people who seriously did nothing, they could have just chanrged it and it broke..
this sucks, anyone know where i can get a replacement screen?
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Sell your phone on Ebay, Get what you can from it, Buy another TILT. A replacement screen is over 150 i believe.
http://cgi.ebay.com/NEW-Original-OE...ryZ41343QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
try that. its about 80 total with shipping included. not as much as 150.
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one
mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
kyphur, LOL..."Is this AT&T? Yes, well my screen stopped working on my Tilt! Physical damage? Well...I didn't do anything to it...So, No, I don't think there is physical damage...After all, I didn't do anything physical to it, I think it's more like Meta-Physical damage!"
renembarr said:
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one
Click to expand...
Click to collapse
this is what was very strange, i only keep my drivers permit and my guitar pick in my pocket, nothign else. also, i keep the screen facing my leg. i dont think a card or pick would have broken it. but yes, will buy a case
kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best
Seriously you'd be better off contacting PocketPC Techs and paying a couple of hundred (or less) to replace the screen.
Even better, if you're comfortable replacing your screen yourself, check eBay I've seen the screen for under $100!
at&t Warranty will consider that screen as "Out of Warranty"...
mikeeey said:
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best
Click to expand...
Click to collapse
dang... well i guess well see what happens then.
mikeeey said:
dang... well i guess well see what happens then.
Click to expand...
Click to collapse
Once you've sent your broken phone to at&t Warranty you're pretty much done for. When you ordered the replacement they have a script that is read to you. You basically agree that there is no physical damage to the device and if they find physical damage then you agree to be charged full replacement price (read no upgrade discount) which is $450 - $500.
They also would have told you that once they receive your device there is no way that it can be returned to you.
You are basically giving up your Tilt for free and paying even more for a refurbished replacement than they charge in the stores for a brand new one.
I seriously recommend you look at the alternatives I've mentioned as your warranty is already scrapped by the physical damage.
So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!
No no no...Refusal of shipment/freight is always your best bet with any such issue.
pkley said:
So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!
Click to expand...
Click to collapse
Another victim. I had the same thing with my Vario 3. But it happened after 4 days getting the phone :') I sent it back and it costed me 130 euro. I thought it would be like 300 or so. Maybe they won't overcharge you.
Yeah, I second that the best option is to refuse the shipment. That way you won't even have to pay shipping costs for sending it back. I'm also sure warranty will not cover your problem as it can't really be said that it happened because of manufacturing error or out of proper every-day usage. But who knows? I am not AT&T, not even on AT&T
GSLEON3 said:
No no no...Refusal of shipment/freight is always your best bet with any such issue.
Click to expand...
Click to collapse
but this broken screen thing is such a common problem... let me quote what i said in another thread:
mikeeey said:
i talked to the guy who sold me my tilt today. I told him about my broken screen, how it just broke for no reason. he told me this is a common problem, and 6 people have came to just him about this problem. he says the crystals in the screen heat up and just break.
well is this is bad. but can it be good? if it is common then perhaps AT&T will recognize this and exchange for a new tilt will not cost what buying a brand new one is. however if they dont recognize this as a common problem then stay away from the Tilt.
if 6 people have came to him about it, how many other people do you think came in and talked to other employees besides him? then how many people do you think went to other AT&T stores in my city about this problem? then add all the stores outside my city, outside my state...we got a LOT of broken tilt screens...
Click to expand...
Click to collapse
so im hoping htc/at&t will realize many people break their screens.
Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor
(double post.. woops)
Facegarden said:
Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor
Click to expand...
Click to collapse
thanks for the links, i may need them. but as i said, the AT&T rep told me 6 people came to him about a broken screen, which some claimed they didnt nothing. and here on the forum someone broke it just charging their phone.
i can assure you it didnt bang against anything. i had it in my pocket during class. i looked at my phone before class and it was fine, then in the middle of class i looked and it was broken. all i did was sit the whole time, never moved.
My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top left corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive (broke the digitizer).
I searched ebay for replacement parts and found the screen/digitizer for about $125 and the screen/digitizer/frame for about $220. Before making a move on the replacement parts, I decided I should find out what LG could do for me. I called their support line and they said the repair will take 5 - 7 business days and will cost between $40 and $100 dollars (once they receive the phone they are going to call me with the final repair cost).
I sent the phone to LG for for repair today. I'll update this thread with how the process goes.
I only had the phone for a few days! Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Update (12/7/2012): check out post 31
Update (12/26/2012): check out post 35
HOLY CRAP!!!!!!!!! that really sucks dude.
Any pics of the post-female carnage?
elmoojps said:
My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top left corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive (broke the digitizer).
I searched ebay for replacement parts and found the screen/digitizer for about $125 and the screen/digitizer/frame for about $220. Before making a move on the replacement parts, I decided I should find out what LG could do for me. I called their support line and they said the repair will take 5 - 7 business days and will cost between $40 and $100 dollars (once they receive the phone they are going to call me with the final repair cost).
I sent the phone to LG for for repair today. I'll update this thread with how the process goes.
I only had the phone for a few days! Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Click to expand...
Click to collapse
Thats actually a great price if the most you have to pay is $100 for a new screen.
any pics of the girl who dropped it? i kid lol.
major bummer tho, thats why i got my gf a nexus of her own. noone touches my phone lol
If the final charge for the repair comes out to be $100 or less I will be pleasantly amazed!
Did you try calling Google first? I had this happen to my Nexus One and Galaxy Nexus (both purchased directly from Google) and they sent a replacement phone for ~$150. I've read that they have the same damage replacement for the N4 for $160 (I'll try and find a link).
I'd rather pay $160 for a replacement than $100 for a repair, but I suppose that's a different topic all together.
Anyway, I hope you get your screen repaired for $40. That would be awesome.
Better get a BJ and a steak.
I would be miffed!
Let us know how it turns out
Oh yeah, pics or shens.
Sent from my Nexus 4 using xda app-developers app
subed for infos!
elmoojps said:
My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top left corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive (broke the digitizer).
I searched ebay for replacement parts and found the screen/digitizer for about $125 and the screen/digitizer/frame for about $220. Before making a move on the replacement parts, I decided I should find out what LG could do for me. I called their support line and they said the repair will take 5 - 7 business days and will cost between $40 and $100 dollars (once they receive the phone they are going to call me with the final repair cost).
I sent the phone to LG for for repair today. I'll update this thread with how the process goes.
I only had the phone for a few days! Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Click to expand...
Click to collapse
Post some freaking pictures.
Please keep us updated on the price. Mine slipped off the trunk of my car right after I bought from CL. Just need the bezel replaced
Sent from my Nexus 4 using xda premium
Wtf just saw a small scratch on my screen by the home button how the hell did that happen I babied the crap out of it so far
Sent from my Nexus 4 using xda app-developers app
ibegary said:
Better get a BJ and a steak.
I would be miffed!
Let us know how it turns out
Oh yeah, pics or shens.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Sounds like a MasterCard moment
My girlfriend may look but not touch my mistress4. Sorry brother that just sucks...
Sent from my Nexus 4 using xda app-developers app
I just got off the phone with LG as well .. fresh RA number in hand to send back my wife phone. She claims she didn't drop it and I don't see a scratch anywhere.. its still got the plastic on the screen I told her to leave it on until the screen protector came in. They gave me the same price as the original poster $40-100.
I do have one question.. the digitizer is broken. I want to factory reset but I can't get into the stock recovery, the phone just says No command. I didn't want to unlock the the boot loader before sending it back, with my luck they would try to screw me because it had been altered.
Is there a fastboot command to factory reset? I'll follow-up with the result from LG if anyone is interested.
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mytouch 3g.. ouch..... i feel for ya man
db that picture makes me sad.
elmoojps said:
Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Click to expand...
Click to collapse
More like... don't let clumsy people hold your phone... period.
dbdrop said:
I just got off the phone with LG as well .. fresh RA number in hand to send back my wife phone. She claims she didn't drop it and I don't see a scratch anywhere.. its still got the plastic on the screen I told her to leave it on until the screen protector came in. They gave me the same price as the original poster $40-100.
I do have one question.. the digitizer is broken. I want to factory reset but I can't get into the stock recovery, the phone just says No command. I didn't want to unlock the the boot loader before sending it back, with my luck they would try to screw me because it had been altered.
Is there a fastboot command to factory reset? I'll follow-up with the result from LG if anyone is interested.
Click to expand...
Click to collapse
Ouch I'm sorry I hope you can get in the boot loader. But why would they care if you are paying to get it fixed. Its not like it there money used to fix it.
Sent from my Nexus 4 using xda app-developers app
dbdrop said:
I just got off the phone with LG as well .. fresh RA number in hand to send back my wife phone. She claims she didn't drop it and I don't see a scratch anywhere.. its still got the plastic on the screen I told her to leave it on until the screen protector came in. They gave me the same price as the original poster $40-100.
I do have one question.. the digitizer is broken. I want to factory reset but I can't get into the stock recovery, the phone just says No command. I didn't want to unlock the the boot loader before sending it back, with my luck they would try to screw me because it had been altered.
Is there a fastboot command to factory reset? I'll follow-up with the result from LG if anyone is interested.
Click to expand...
Click to collapse
Boot into the Bootloader and run
Code:
fastboot -w
That will do a factory reset, though you may have to unlock the bootloader to run that command (I'm not sure, I always have it unlocked for the most part)
You can always unlock and then re-lock the bootloader after wiping as well.
kristoff125 said:
db that picture makes me sad.
Click to expand...
Click to collapse
I know... you see the power and volume stickers at the top. It took a few minutes for it to process what I was looking at...
---------- Post added at 10:37 PM ---------- Previous post was at 10:33 PM ----------
dnlsmy said:
Boot into the Bootloader and run
Code:
fastboot -w
That will do a factory reset, though you may have to unlock the bootloader to run that command (I'm not sure, I always have it unlocked for the most part)
You can always unlock and then re-lock the bootloader after wiping as well.
Click to expand...
Click to collapse
I did have to lock and re-lock to wipe but it did the trick. Thanks!
If it only costs $100 to replace a shattered front screen, I'm canceling my SquareTrade warranty right now.
Let us know how it goes!
Applicable for:
Xperia Z (C66xx/L36h/SO-02E),
Xperia ZR (C55xx/M36h/SO-04E),
Xperia V (LT25x, SO-01E, SOL21),
Xperia UL (SOL 22)
Xperia Z Ultra (C68xx, XL39h).
Background:
A few units of the affected products have been returned with a specific type of crack in the display and where the consumer claims that it’s not because of abuse.
Description:
This specific crack issue is distinguished by an absence of (abuse) marks on the display or phone.
Typical examples of this specific display issue:
(A single line of crack without any other abuse marks on the phone)
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Typical examples of Out of Warranty abuse damage:
Solution:
Xperia Z, Xperia ZR, Xperia V, Xperia UL and Xperia Z Ultra with a single crack in the display, can as an exception, if there is no evidence of abuse, be treated as in warranty.
2013-10-28
I wouldn't bother sony with that mate as they'll just class it as physical damage which isn't covered under the warranty trust me I know from personal experience.
Sent from my C6603 using xda app-developers app
Futura2000 said:
I wouldn't bother sony with that mate as they'll just class it as physical damage which isn't covered under the warranty trust me I know from personal experience.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
This looks like it's from a Sony service manual. I wouldn't write off what the OP said that quickly.
AFAIK Sony Netherlands did handle this issue when it first arrived at the original Z. The repairs took quite long though (4 - 8 weeks) but almost all phones with a single crack were fixed under warranty.
same things on the SP what can I do ?
Hm, I have such crack, but on the back glass. I already see myself arguing with the repairman, lol.
Sent from my Xperia Z
I got the same issue and Sony fixed it free for me (warranty).
help, i'm stuck with this
I got an Xperia Z Ultra, it's screen cracked suddenly and I don't know why, I search online around and found this thread.
Can anyone help me how to obtain warranty when i live in vietnam, i buy this in hongkong.
Is there a protocol to follow to get phones reassessed. Mine developed a single crack in July but at the time Sony refused to fix it.
I spoke to live chat today, very non-committal about it.
I'm feeling reluctant to send it off again in case it's not fixed and I've got to pay another £14.40 to have my own phone returned
Si: I had an issue back in July with the screen on my Xperia Z. A single crack appeared through no misuse but I was told that it wouldn't be repaired as it wasn't covered under warranty. I've since read some information that would indicate Sony Mobile have accepted that there is a "Display Issue" with the Xperia Z (as well as ZR, V, UL and Z Ultra) and are willing to repair or replace the phone under warranty. Could you confirm this? Obviously I'm eager to still use the phone but quite unwilling to pay for it to be re-assessed again having already done that once.
Hayley: This isn't something which has been raised as a common issue with the handset Simon, but we would always need to examine a handset before being able to advise if it can be repaired under warranty or not.
Si: So you have no information to suggest that an Xperia Z with a single crack across the screen would be treated any differently now, than say, 3 or 4 months ago?
Hayley: All handsets are examined individually so they would all be looked at when received with our repair centre as normal.
Si: I understand it would need to be examined again, that's absolutely fine. My question is, before doing that again (at my own cost, again), I'm just wondering whether the same issue would be treated or assessed any differently?
Hayley: The phone would be examined as standard with repairs once they are received, this procedure is the same for all handsets.
Click to expand...
Click to collapse
Xperia Z woes
I just came across this blog today. This happened to my Xperia Z too - found a long crack in the LCD one day when i took it out of my pocket! I called Sony Xperia Care and they pointed me to their local authorised repairer for replacing the screen. When I called the repairer, they said that they will need to send my phone interstate for repairs and it would cost be $450!! I can buy a new Xperia Z for $530!! I am about to resort to getting it done from a local mobile phone repairer for $250 who cannot guarantee that it will remain water resistant. How do I convince Sony that my phone qualifies for the In-Warranty repair?
Xperia Z Cracked Screen
Sent mine back to their UK repairer SBE last week after suffering the same problem, two hairline cracks across the screen. Only pulled the phone out of my pocket, just spoken to them and they said it is not covered as I damaged the phone and will need to pay £200+ to get it repaired. Stated that I had just pulled it out of my pocket and there is no physical damage to the casing.
They are going to speak to the engineer again, but I don't hold out much hope.
Also spoke to Sony and they have no raised the issue with their 'Escalations Team', will again see what they say, but I think this is going to be a long drawn out battle.
Has anyone get any help or tips for trying to get this resolved?
Also have a long crack at on the back glas after pulling it out of my pocket. Seems to me that sony has a serious issue going on here
Sent from my C6603 using XDA Premium 4 mobile app
Xperia ZL with no Android, only "Test Mode"
Hi. Please, i need help. I have experienced rooting and installing custom roms on Galaxy S devices. But now i got a Sony Xperia ZL (as far as i know and doing researchs). The thing is this:
- When power on the device it vibrate a little, after a few seconds (2, 3 secs.) a green led turns on and the screen stills black (NO SONY LOGO shows at any moment). Then i press the power buttom again and a "Test Menú" or something like that appears. Showing the next options:
-----------------------------------------------
Accelerometer
Audio
Battery
Bluetooth
Cameras
Compass
Display
Ets Version
Fm Radio
Gps
Gyro
Hdmi/Mhl
Ir Remote
Key Test
Next>>
--------------------------------------------------
Touch on "Next" and the follow appears:
--------------------------------------------------
<<Previous
Led/Illumination
Light Sensor
Memory Card
Nfc/Felica
Proximity Sensor
Radio RSSI
Sim Connection
Touch
Vibrator
Wlan
Power off
---------------------------------------------------
I`ve tried every test and all looks "Ok", even the camera works on screen (frontal and back).
- I've found the "Off" button on the back, working only when device is on, vibrates 1 time, screen goes black, and after a few more seconds, vibrates 3 more times and goes Off. Power ON again and still the same "Test Menú".
- Doesn`t work the combine commands to access Recovery Mode, like "Power+Vol.Up" or "Power+Vol.Down".
- I don`t have any knowledge and not familiarize with Sony or many therms like FTF, and whatsover. Please, apologize.
So i don´t know what to do and what is my best option to make it work normally with a stock rom o whatever, my question is: What am i going to do? What is the best option to get back this device?
I remark; don't know if this device was functioned before or ever. Only know that i am trust in myself to make it work if anyone who knows about this trouble help me patiently with instructions.
Thanks a lot for reading me and help me if you can.
Cheers.
@slim207rc can you post some photos of it?
@Pumpsoul wrong thread.
Sent from my SeXy Z
Xperia Z Cracked Screen Repaired Under Warranty
I escalated my issue within Sony and the SBE the UK repairer, I quoted all of the blogs and the online petition and my disappointment with the phone and the service and just received the following email from SBE:-
'Hello,
In regards to the forums you have mentioned below, these are not official Sony output, just user forums, and therefore we cannot utilise these as part of the repair service offered.
Since this quotation was raised; a new product criteria has been passed to the repair centre from Sony, I have had a second opinion requested and your unit fit with these new policy, for it to be repair within the Sony warranty and with no fee required.
I have advised the repair line and the repair will now commence within the warranty, hopefully this will be processed and return within the next 5 working days.'
Looks like something might have changed, hopefully others may get their issues sorted now
Pumpsoul said:
Hi. Please, i need help. I have experienced rooting and installing custom roms on Galaxy S devices. But now i got a Sony Xperia ZL (as far as i know and doing researchs). The thing is this:
- When power on the device it vibrate a little, after a few seconds (2, 3 secs.) a green led turns on and the screen stills black (NO SONY LOGO shows at any moment). Then i press the power buttom again and a "Test Menú" or something like that appears. Showing the next options:
-----------------------------------------------
Accelerometer
Audio
Battery
Bluetooth
Cameras
Compass
Display
Ets Version
Fm Radio
Gps
Gyro
Hdmi/Mhl
Ir Remote
Key Test
Next>>
--------------------------------------------------
Touch on "Next" and the follow appears:
--------------------------------------------------
<<Previous
Led/Illumination
Light Sensor
Memory Card
Nfc/Felica
Proximity Sensor
Radio RSSI
Sim Connection
Touch
Vibrator
Wlan
Power off
---------------------------------------------------
I`ve tried every test and all looks "Ok", even the camera works on screen (frontal and back).
- I've found the "Off" button on the back, working only when device is on, vibrates 1 time, screen goes black, and after a few more seconds, vibrates 3 more times and goes Off. Power ON again and still the same "Test Menú".
- Doesn`t work the combine commands to access Recovery Mode, like "Power+Vol.Up" or "Power+Vol.Down".
- I don`t have any knowledge and not familiarize with Sony or many therms like FTF, and whatsover. Please, apologize.
So i don´t know what to do and what is my best option to make it work normally with a stock rom o whatever, my question is: What am i going to do? What is the best option to get back this device?
I remark; don't know if this device was functioned before or ever. Only know that i am trust in myself to make it work if anyone who knows about this trouble help me patiently with instructions.
Thanks a lot for reading me and help me if you can.
Cheers.
Click to expand...
Click to collapse
just repair ur fone with sony update service
Cracked display
Well, I've had the same problem, had the phone five weeks and the screen cracked for no apparent reason, found this forum after searching to see how much it would cost, so got in touch with Sony and despite mine looking to me to be similar to the ones that they would repair under warranty they refused saying there was no manufacturing fault and there was more than one crack, they Charged me £129 to fix it, despite my best efforts I had to pay to get it fixed so wont be buying anything made by Sony ever again.
Has someone been able to get this issue fixed in India?
origamih said:
I got the same issue and Sony fixed it free for me (warranty).
Click to expand...
Click to collapse
Hi, where did you take it to? and did they not say that its because of a physical damage? are you from India?
My Xperia Z Utra cracked as well, there is not even one scratch on the device so hopefully they will fix it.
Is sony taking 4-8 weeks to fix it (in holland)? you've got to be kidding me
Versha.prime said:
Hi, where did you take it to? and did they not say that its because of a physical damage? are you from India?
Click to expand...
Click to collapse
I'm from Vietnam. I told them it's broken after a night. I think they will repair it for free if it's only one cracked line on the screen. (as this broken glass is considered to be a fault of XZ)
Updates at the end of post
I am from gurgaon,haryana India.Recently bought Mi3 for my dad, during first flash sale of Mi3 in india.[22 july]Awesome phone.My family members and friends were impressed by its looks and performance an atleast 10 of the people i know ( including some in my family) are saving up and waiting for Mi4. (including me)
BUT
My dad has dropped the phone atleast 100 times and so far not even a single scratch but few days back it dropped from a height which it was not built to last. So the lower portion of the touch screen cracked a bit and now that cracked portion is not responding to touch. Which leaves it useless as unlock mechanism of the phone is that area. Can't unlock phone and can't even answer the call as even the area to answer or reject call is also in that portion
So i went to the nearest and only service centre of Xiaomi in my city. i was surprised to know that they don't have a single spare parts of Xiaomi. this was the response that i got there"Sir we don't have any spare part at the moment. we haven't received any spare parts from Xiaomi so far. we have already requested it but are still waiting for them. You can check in 7-10 days with us.
"So no spare parts??????? whats the purpose of listing it as service centre if it is not capable of servicing anything??? this is the case after 2 month and after 10-15 days it will be 3 month.
i have sent email. Posted on Facebook and twitter page of xiaomi india. i even posted on huggo barra google plus profile.
I finally received reply of my email today which said that they are sorry and that they have forwarded my email to the appropriate department.
4th oct Update :
I called xiaomi exclusive service centre today(4th OCT) and even they have not received any spare parts till date. It will soon be 3 months since xiaomi first flash sale now
I have recorded calls made to xiaomi exclusive centre in Delhi (in hindi) and xiaomi toll free number (in English)
Will call again tomorrow (8th October) and record the conversation in English and post it here. Will also visit the service centre again tomorrow and post some more proof.
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3rd nov.
Phone finally repaired. Cost Rs6070/-
After emailing and posting on almost all social media for 3 months i got response from xiaomi india facebook page. But after few conversation they stopped replying and i got call from service centre next day that your phone has been repaired. So i don't know whether it was because of that conversation or spare parts finally arrived.
Still its best to go visit your nearest xiaomi service centre and ask them for quote and repair time for your xiaomi mi3 or redmi 1s or Mi4(when it arrives) before you buy any of these phones. So that you will have rough idea if the situation in your area.
I oftens told to my wife that my Mi3 is expensive more than her Ip 5S when my daughter want to play it. I dont allow her take my phone bcs my daughter is 13 months only. bcs Iphone can replace spare part easy, the problem is only money. but Mi3 cannot. there is no spare part in Viet Nam too, and I not expect on that. I bought this phone with thinking if I drop or something, I have to throw it out. So I keep it very carefully. he he.
As a temporary solution to unlock and make the use of "Phone" functionality, I would suggest you to get a OTG Cable (you can find it even for Rupees 49 in ebay) and then connect a mouse to the phone using that cable. With the mouse you can unlock the phone and disable the lock screen by going to settings. Enable any key answer or something like that using a 3rd party app from playstore so that you can attend calls too. Hope it helps.
I'm sitting at the kotla service center right now getting the main board replaced. They don't have screens here either, eta Tuesday. Was here yesterday too, it's always empty..
Is that MI TV?
jithuelad said:
As a temporary solution to unlock and make the use of "Phone" functionality, I would suggest you to get a OTG Cable (you can find it even for Rupees 49 in ebay) and then connect a mouse to the phone using that cable. With the mouse you can unlock the phone and disable the lock screen by going to settings. Enable any key answer or something like that using a 3rd party app from playstore so that you can attend calls too. Hope it helps.
Click to expand...
Click to collapse
Won't be able to make any calls with it after that. So its not of much use. Thanks for your suggestion.
harshs23 said:
I'm sitting at the kotla service center right now getting the main board replaced. They don't have screens here either, eta Tuesday. Was here yesterday too, it's always empty..
Click to expand...
Click to collapse
I visited the service centre again today. They said that they received spare parts once and they repaired the device which were submitted with them. So i submitted my device. They also told me that they have received spare parts only once from 22nd july (that's when phone first went on sale in India) till now. And that too very limited spare parts. No spare parts for redmi 1s till now. They said that it will at least take 15 days for my touch screen to arrive. Could take more but minimum is 15 days. No limit on maximum time. I am not holding my breath as they just received spare parts once in 2.5 months till now.
Omg, just buy a screen with 100$ from the Chinese websites. Why all this wining?
reneftw said:
Omg, just buy a screen with 100$ from the Chinese websites. Why all this wining?
Click to expand...
Click to collapse
Will that Chinese seller make sure that my device warranty doesn't void or will he take responsibility of the spare part being genuine? Or will i able to claim my money back if that spare last just one or two days.
NO
only service centre can give all that. If i buy from some seller on internet and then i have to go to the service centre for the same thing again then total cost will come out to be 250$+ . that's almost a new phone .
Use your brain before you post.
This thread is not for people like you. So stay away if you can't ignore or add something useful to it.
So you got your screen replaced ? What price the quoted ?
I have the same problem. Touch below the white line does not work. Cant use phone.
reneftw said:
Omg, just buy a screen with 100$ from the Chinese websites. Why all this wining?
Click to expand...
Click to collapse
What's the point of getting a "budget" phone if you spend almost half its price on the screen.
Please don't post if you don't have anything useful to share.
a.broken.star said:
So you got your screen replaced ? What price the quoted ?
I have the same problem. Touch below the white line does not work. Cant use phone.
Click to expand...
Click to collapse
Its finally repaired. After 3 months. Price Rs 6070/-
Kapiljhajhria said:
Its finally repaired. After 3 months. Price Rs 6070/-
Click to expand...
Click to collapse
Nice bro, good to hear that. Sorry for your bad experience
Display is not working since yesterday. Its full of vertical lines, this happened suddenly, no drops or something. Now I am getting scared with the service situation. I will take the phone to the service center tomorrow. Hope the situation has improved.
mucinch said:
Display is not working since yesterday. Its full of vertical lines, this happened suddenly, no drops or something. Now I am getting scared with the service situation. I will take the phone to the service center tomorrow. Hope the situation has improved.
Click to expand...
Click to collapse
Its almost same situation in mosf of the parts of india..even outside india same problem..i came across few members from south india who also confirmed about this situation... Few people from thailand or malasyia....( don't remember which country right now) also said they are also facing same problem.
Good luck
Make a video or submit your phone so that you have proof
Kapiljhajhria said:
Its almost same situation in mosf of the parts of india..even outside india same problem..i came across few members from south india who also confirmed about this situation... Few people from thailand or malasyia....( don't remember which country right now) also said they are also facing same problem.
Good luck
Make a video or submit your phone so that you have proof
Click to expand...
Click to collapse
You are right. Both service centers in Chennai don't have parts. One asked me to wait for a week and the other said it will take 15 days. The problem is even the quoted dates were minimum estimation. They said it may take longer. It is extremely frustrating, I have an old galaxy S, so I can manage, but for people with no other alternative it would be maddening. Also saw many Redmi 1S customers facing the same problem when I was there.
mucinch said:
You are right. Both service centers in Chennai don't have parts. One asked me to wait for a week and the other said it will take 15 days. The problem is even the quoted dates were minimum estimation. They said it may take longer. It is extremely frustrating, I have an old galaxy S, so I can manage, but for people with no other alternative it would be maddening. Also saw many Redmi 1S customers facing the same problem when I was there.
Click to expand...
Click to collapse
submit the phone and message "xiaomi india" on facebook. on their page.
Its been 20 days since my phone is lying at SG Infotech Mumbai for screen replacement. Even if I am forced to pay 7658 Rs. There is not spare part there. Ridiculous..
a.broken.star said:
Its been 20 days since my phone is lying at SG Infotech Mumbai for screen replacement. Even if I am forced to pay 7658 Rs. There is not spare part there. Ridiculous..
Click to expand...
Click to collapse
Try messaging "xiaomi india" facebook page. My phone was repaired in two days after i messaged them. Maybe it was just a coincidence or they took action. You can try. Thats all we all can do.
Kapiljhajhria said:
Try messaging "xiaomi india" facebook page. My phone was repaired in two days after i messaged them. Maybe it was just a coincidence or they took action. You can try. Thats all we all can do.
Click to expand...
Click to collapse
Did that already.. got no reply from them..
Broke my glass yesterday
mucinch said:
You are right. Both service centers in Chennai don't have parts. One asked me to wait for a week and the other said it will take 15 days. The problem is even the quoted dates were minimum estimation. They said it may take longer. It is extremely frustrating, I have an old galaxy S, so I can manage, but for people with no other alternative it would be maddening. Also saw many Redmi 1S customers facing the same problem when I was there.
Click to expand...
Click to collapse
Can I get the glass alone replaced atleast in one of the service centres in chennai for Redmi 1S, Touch, buttons and all functions work fine but screen is shattered and pieces of glass falling off the screen. How much does it cost to replace screen/Glass for Redmi 1S
Hey
I own an htc one m7 (801n)
After my lcd was broken i have bought an original lcd+digitizer (comes together as one piece) from etradesuppy
I have connected the the battery & the charging port to the main board and then the lcd- connected a usb cable so the screen will come up..,.
All i can see is a white screen with noise (like tv used to have...)
I found a photo on the internet, it looks the same!!
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Any clue what i should do?
thanks!
Anyone?
UP........
up..................
uppppppppppppp
efi2222 said:
uppppppppppppp
Click to expand...
Click to collapse
Send the phone to HTC for proper repair
Agreed. Send it back to HTC. They most likely just get cheap Chinese parts and resell them.
They most likely just get cheap Chinese parts and resell them? I lost you....
efi2222 said:
They most likely just get cheap Chinese parts and resell them? I lost you....
Click to expand...
Click to collapse
You can buy parts that are subpar from China left and right. They are not obligated to be truthful to the buyers if they are OG parts or not. This is what happens with alot of on line sellers. They buy these parts from so called Good dealers and then when they sell them Custormers have issues. It happens all the time. They can even cause more harm. Send it back to HTC
But the screen i 've bought is original ... (from etradesupply)
efi2222 said:
But the screen i 've bought is original ... (from etradesupply)
Click to expand...
Click to collapse
Thats the thing is you can never be sure that it is. All you know is what they tell you. Many sites say OG parts and they are not. Send it back.
zelendel said:
Thats the thing is you can never be sure that it is. All you know is what they tell you. Many sites say OG parts and they are not. Send it back.
Click to expand...
Click to collapse
Here in Israel the disturber of HTC wants 300$ for a new display. for around 320$ i can get a used device.
I wonder how much HTC UK charge for that. I'll send them an email, thank you.
efi2222 said:
Here in Israel the disturber of HTC wants 300$ for a new display. for around 320$ i can get a used device.
I wonder how much HTC UK charge for that. I'll send them an email, thank you.
Click to expand...
Click to collapse
Good luck. That goes to show that if the official wants that much for the display, anything that is less them say half the price is most likely not official parts. You have to be careful. Hell you can get a used one in swappa for like 150
zelendel said:
Good luck. That goes to show that if the official wants that much for the display, anything that is less them say half the price is most likely not official parts. You have to be careful. Hell you can get a used one in swappa for like 150
Click to expand...
Click to collapse
efi2222 said:
Hey
I own an htc one m7 (801n)
Any clue what i should do?
thanks!
Click to expand...
Click to collapse
It is very likely that problem is coming from an improper connection with the LCD flex cable and the FPC connector on the main motherboard. I had it happen before when I didn't fully connect the cable back when I was putting the phone together. Unless, otherwise the flex cable is damaged or has some other issue.
Your options are to
open the phone and inspect it yourself, you can do it for free and this keeps your costs to a minimum. You need to be careful or you risk damaging your back cover.
send it to a local repair shop to have a look (hopefully you can find someone trustworthy)
send it to HTC
I circled the location of the LCD connection on the main logic board.
kaijura said:
It is very likely that problem is coming from an improper connection with the LCD flex cable and the FPC connector on the main motherboard. I had it happen before when I didn't fully connect the cable back when I was putting the phone together. Unless, otherwise the flex cable is damaged or has some other issue.
Your options are to
open the phone and inspect it yourself, you can do it for free and this keeps your costs to a minimum. You need to be careful or you risk damaging your back cover.
send it to a local repair shop to have a look (hopefully you can find someone trustworthy)
send it to HTC
I circled the location of the LCD connection on the main logic board.
Click to expand...
Click to collapse
Hey!
I forgot to make a comment, but today i've checked out and the lcd connector didn't look so well.
Few hours ago i have ordered 2 display connector for 11GBP including shipping to israel
I really hope it would work, if not i'll sent it to HTC (i still have warranty who knows maybe they'll not charge for the repair)
Once i'll get the connector update you guys if it did work
Thanks
Still the same!