Can't Answer Incoming Calls! - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

This ones throwing me for a loop
Turbo has been brilliant aside from one tiny issue that i'm only now realizing...
Upon Receiving an incoming call my phone rings & vibrates - but will not display any alert on the screen (or lock screen) that there is an incoming call. If I unlock the phone as it's ringing the normal home screen is displayed and after a ring or two I receive the below "Mobile Data not available" prompt. Pressing ok results in the phone going back to the homescreen with once again, no further dialog to answer/ignore/mute the call (nothing in the notification bar either). Eventually the call will make it to voicemail as i can't answer it, and i get a prompt missed call notification.
Items i've checked so far:
disabled apps - re-enabled to make sure nothing got zapped that's interfering
Mobile data is enabled under settings
OTA Update was applied & Phone works fine otherwise, solid 4G service in populated area...
Thoughts/ideas?
TIA! :good:
Edit: (can't post images/links as i don't have enough posts)
Note the missed call notification icon is displayed from a previous call when as i was trouble shooting:
imgur.(com)/c98SAhO.jpg

coalase said:
This ones throwing me for a loop
Turbo has been brilliant aside from one tiny issue that i'm only now realizing...
Upon Receiving an incoming call my phone rings & vibrates - but will not display any alert on the screen (or lock screen) that there is an incoming call. If I unlock the phone as it's ringing the normal home screen is displayed and after a ring or two I receive the below "Mobile Data not available" prompt. Pressing ok results in the phone going back to the homescreen with once again, no further dialog to answer/ignore/mute the call (nothing in the notification bar either). Eventually the call will make it to voicemail as i can't answer it, and i get a prompt missed call notification.
Items i've checked so far:
disabled apps - re-enabled to make sure nothing got zapped that's interfering
Mobile data is enabled under settings
OTA Update was applied & Phone works fine otherwise, solid 4G service in populated area...
Thoughts/ideas?
TIA! :good:
Edit: (can't post images/links as i don't have enough posts)
Note the missed call notification icon is displayed from a previous call when as i was trouble shooting:
imgur.(com)/c98SAhO.jpg
Click to expand...
Click to collapse
Have you tried a factory reset? -- Don't install any apps or change any settings, give your phone a ring after the reset, if it goes through then start installing or changing whatever settings, BUT while doing that if there's anything you suspect may alter the phone calls; test it again and see if you can find the culprit.

Solved!
Dialer app had "show notifications" box unticked
Not sure how that happened
for anyone experiencing the same issue:
Settings>Apps>All>Dialer - confirm the notification box is checked
was right about to wipe the phone and reset, glad i stumbled across it:good:

Wished I would have seen this thread yesterday. I had the same problem. Phone would ring, but I had no answer icon show up for me to click on. I finally took the phone into Verizon and they did a full wipe or factory default. That fixed the problem, but, I had to redo everything.
Sent from my XT1254 using Tapatalk

Thanks, dude. Girlfriend updated to lollipop and had this exact problem. She was pretty pissed after I found your post so fast, lol.

Shoot2ill said:
Thanks, dude. Girlfriend updated to lollipop and had this exact problem. She was pretty pissed after I found your post so fast, lol.
Click to expand...
Click to collapse
My Turbo had same problem. I stopped by Verizon store in mall and 3 people looked at it and they are sending me a new one. After reading this post I checked notifications on dialer app and its fixed. Guess I'll give them the new one back when it comes.

Related

[Fixed] Should I reset my phone?

I love the Moto X. Wanted one when it was first announced and I ended up buyiing the VZW DevEd through the Black Friday sale. Lately I have been having a lot of problems with my phone and Im not sure what is going on and if it is an app update or a system problems but I'll describe the issues I am having and will let you guys suggestion ideas of how to fix it.
1) When ever I open up the stock contacts app it is always saying "Contacts list is being updated". Some times I'll open it up and I can see all the contacts listed correctly but when I select a contact to view its details I just get a blank screen.
2) This might be due to the contacts app, but when every I receive a phone call from a known contact the phone app only provides me with the phone number and not exactly who the caller is as defined in the contacts. Also when I receive a phone call while the phone is locked with the screen off the screen does not light up but the ring tone is played. Even picking up the phone does not light up the screen. I have to hit the lock button which silences the phone then hit it again to light the screen up then I can select answer or end call. Thats all hoping the caller is still callling me as this process takes a while.
3) Kind of the samething above but with the stock clock app and an active alarm. The phone has been super laggy that I can't silence or snooze and alarm in the morning quickly. I have to place my finger on the ring wait a few seconds to see it light up that I have selected the ring then I can move it to dismiss or snooze. When I select one of those options and let go it will pause on the screen and stay light for 10 seconds and then the selection will process correctly
4) This may be subjective but I think my battery life right now is really bad. I check the battery stats and it seems fine but when I use it the battery seems to drain really fast.
5) This isn't subjective. Everything is laggy from loading an app to displaying the recently used apps. I've tried uninstalling things, disabling things, enabling things and nothing seems to work. Its especially laggy when going from phone locked screen off to the home screen. It is no where as responsive as it once was. I was even down to 4GB of storage left out of 32GB so I cleared a bunch off the SD card and still its laggy.
So what do you guys think? Should I reset the phone or has someone experienced something similar and knows how to fix it. FYI, I am using Apex Pro as my launcher.
Talguy said:
I love the Moto X. Wanted one when it was first announced and I ended up buyiing the VZW DevEd through the Black Friday sale. Lately I have been having a lot of problems with my phone and Im not sure what is going on and if it is an app update or a system problems but I'll describe the issues I am having and will let you guys suggestion ideas of how to fix it.
1) When ever I open up the stock contacts app it is always saying "Contacts list is being updated". Some times I'll open it up and I can see all the contacts listed correctly but when I select a contact to view its details I just get a blank screen.
2) This might be due to the contacts app, but when every I receive a phone call from a known contact the phone app only provides me with the phone number and not exactly who the caller is as defined in the contacts. Also when I receive a phone call while the phone is locked with the screen off the screen does not light up but the ring tone is played. Even picking up the phone does not light up the screen. I have to hit the lock button which silences the phone then hit it again to light the screen up then I can select answer or end call. Thats all hoping the caller is still callling me as this process takes a while.
3) Kind of the samething above but with the stock clock app and an active alarm. The phone has been super laggy that I can't silence or snooze and alarm in the morning quickly. I have to place my finger on the ring wait a few seconds to see it light up that I have selected the ring then I can move it to dismiss or snooze. When I select one of those options and let go it will pause on the screen and stay light for 10 seconds and then the selection will process correctly
4) This may be subjective but I think my battery life right now is really bad. I check the battery stats and it seems fine but when I use it the battery seems to drain really fast.
5) This isn't subjective. Everything is laggy from loading an app to displaying the recently used apps. I've tried uninstalling things, disabling things, enabling things and nothing seems to work. Its especially laggy when going from phone locked screen off to the home screen. It is no where as responsive as it once was. I was even down to 4GB of storage left out of 32GB so I cleared a bunch off the SD card and still its laggy.
So what do you guys think? Should I reset the phone or has someone experienced something similar and knows how to fix it. FYI, I am using Apex Pro as my launcher.
Click to expand...
Click to collapse
Try resetting your phone, if that doesn't work, then talk to motorola support. This stuff shouldn't happen and I'm sure Motorola's support team will be happy to help you.
danny39 said:
Try resetting your phone, if that doesn't work, then talk to motorola support. This stuff shouldn't happen and I'm sure Motorola's support team will be happy to help you.
Click to expand...
Click to collapse
So I think I fixed the problem last night with out resetting the phone based on something I mentioned here. I stated that I'm using Apex as my launcher. Not sure why I didn't think of this before, but last night I decided to change back to the stock launcher and closed out of apex in the recent apps menu. Everything got super snappy when going from view to view and launching apps. I then loaded Apex back up and it all seemed to work just fine. This morning when my alarms went off I didn't experience the problem that I was describing about above.
So I'm going to consider this issue fixed, however I will keep an eye on it to see if it comes back.

[Q] Notification Vibration Stopped Working?

I'm no longer getting vibrations on my wrist with my Gear Live. I haven't touched anything, but they just stopped. The motor does work however, I've tested it using the Phone Finder app. I've tried resetting the device, restarting the device, and making sure that it's not on mute. I can't seem to find settings for this anywhere; could someone help me out?
Edit: I love how as soon as I post this, vibration starts working again..
Could it be that certain apps aren't getting the thing to vibrate, but others are? Anyone else getting vibration notifications with Textra?
I swear vibration didn't work every time. It's so faint though that even when it does, I don't notice it
Sent from my GT-I9505 using XDA Premium 4 mobile app
DrawnToLife said:
I'm no longer getting vibrations on my wrist with my Gear Live. I haven't touched anything, but they just stopped. The motor does work however, I've tested it using the Phone Finder app. I've tried resetting the device, restarting the device, and making sure that it's not on mute. I can't seem to find settings for this anywhere; could someone help me out?
Edit: I love how as soon as I post this, vibration starts working again..
Could it be that certain apps aren't getting the thing to vibrate, but others are? Anyone else getting vibration notifications with Textra?
Click to expand...
Click to collapse
Do you get Textra to work without. Contact + ?
Watch not vibrating for text messages
I noticed my Gear Live wasn't vibrating for text messages. It seemed random whether or not it vibrated for text messages. It vibrated normally for all other notifications. I have now discovered (and I believe and hope it's a software issue) that my watch will vibrate every time for incoming texts if and only if my phone is set to silent or ring mode. If the phone is set to vibrate, my watch will not vibrate for incoming texts. My Phone is a Samsung Galaxy S4 on the Verizon network running Android 4.4.2. I have tried rebooting, powering down andback on, and even a factory reset all resulting in no change of behavior. Is this similar to what you were experiencing? Anyone else experiencing this?
Text message vibration not working
I also noticed I'm not getting a vibration for text messages. Not sure why, I've had the watch for a week now and this just started a day or so ago. I've also restarted and reset to factory settings with no luck. If anyone knows of the issue, please post. Thanks!
UPDATE
MikeyFlo727 said:
I also noticed I'm not getting a vibration for text messages. Not sure why, I've had the watch for a week now and this just started a day or so ago. I've also restarted and reset to factory settings with no luck. If anyone knows of the issue, please post. Thanks!
Click to expand...
Click to collapse
Not sure if it's a permanent fix or not, but I actually shut my phone down completely (Samsung GS4) and turned it back on. I did a couple test text messages and the watch is picking up the messages and vibrating again. Again, this could just be a band-aid but it did seem to work.

Not receiving texts

Hi all,
my 4X, Miui 9.5.4.0 ROM, will not receive text messages most of the time. I can send texts OK but for the most part I cannot receive a text. I say for the most part because every now and then one seems to sneak through for some reason.
The only messaging app installed is the stock MIUI one that came with the phone. I did try a couple of other messaging apps with the same result. They have since been removed.
Any thoughts or ideas appreciated.
TIA
Greg
ghines said:
Hi all,
my 4X, Miui 9.5.4.0 ROM, will not receive text messages most of the time. I can send texts OK but for the most part I cannot receive a text. I say for the most part because every now and then one seems to sneak through for some reason.
The only messaging app installed is the stock MIUI one that came with the phone. I did try a couple of other messaging apps with the same result. They have since been removed.
Any thoughts or ideas appreciated.
TIA
Greg
Click to expand...
Click to collapse
I can't imagine it's something wrong with MIUI? it never actually happened to me, I'd contact your carrier first, perhaps they have blocked numbers from texting you
I recommend also checking in Settings; System apps > Call settings > Blocklist to see if the phone has blocked incoming test messages from any numbers
snkmv said:
I can't imagine it's something wrong with MIUI? it never actually happened to me, I'd contact your carrier first, perhaps they have blocked numbers from texting you
I recommend also checking in Settings; System apps > Call settings > Blocklist to see if the phone has blocked incoming test messages from any numbers
Click to expand...
Click to collapse
I've just placed the SIM into another phone and it works fine, so it's not the carrier. Checked blocklist and nothing there, plus I can miss and intermittently get texts from the same person.
It's got to be a MIUI thing!
ghines said:
I've just placed the SIM into another phone and it works fine, so it's not the carrier. Checked blocklist and nothing there, plus I can miss and intermittently get texts from the same person.
It's got to be a MIUI thing!
Click to expand...
Click to collapse
Do you notice that you lose signal a lot? It could be a faulty antenna band too, it can be replaced under warranty
snkmv said:
Do you notice that you lose signal a lot? It could be a faulty antenna band too, it can be replaced under warranty
Click to expand...
Click to collapse
No I have a strong signal, so I do not think it's that.
Just did a test:
1. Rebooted phone
2. As soon as the lockscreen appears I sent a text from my wife phone.
3. It is received.
4. Wait one minute and send another 3 texts from my wifes phone.
5. None received.
6. Reboot phone.
7. The 3 missed texts arrive as soon as the phone reboots.
8. Wait one minute and send another 3 texts from wife's phone.
9. None received.
10. Reboot phone
11. 3 missed texts arrive as soon as the phone reboots.
It has to be MIUI.
ghines said:
No I have a strong signal, so I do not think it's that.
Just did a test
It has to be MIUI.
Click to expand...
Click to collapse
That sounds annoying... If you can, go to developer options, and enable "Show all ANR" and use the phone (especially SMS) for a while to see if the culprit is a system process failing to stay alive, and try to clear all data for that process
You should be able to find the process by going to "Installed apps" and enabling "Show system apps"
Researching more on the problem has no real conclusion at all.. Some people solved the problem by just doing a factory reset, some more gets it fixed after calling their carrier, another gets it fixed (temporarily) by just turning airplane mode on and off
snkmv said:
That sounds annoying... If you can, go to developer options, and enable "Show all ANR" and use the phone (especially SMS) for a while to see if the culprit is a system process failing to stay alive, and try to clear all data for that process
You should be able to find the process by going to "Installed apps" and enabling "Show system apps"
Researching more on the problem has no real conclusion at all.. Some people solved the problem by just doing a factory reset, some more gets it fixed after calling their carrier, another gets it fixed (temporarily) by just turning airplane mode on and off
Click to expand...
Click to collapse
I have found the problem. "Turn on MIUI optimization" in Developer Options was turned OFF. Turning it ON fixed the receiving of texts. Tried several times turning it OFF and then ON and texts stopped everytime it was OFF. Don't know what this setting does but it needs to be ON to receive texts.
ghines said:
I have found the problem. "Turn on MIUI optimization" in Developer Options was turned OFF. Turning it ON fixed the receiving of texts. Tried several times turning it OFF and then ON and texts stopped everytime it was OFF. Don't know what this setting does but it needs to be ON to receive texts.
Click to expand...
Click to collapse
That's weird! I have it off all the time, what it does is
1. Closes apps in memory prematurely, this can be bad or good, unused ram is wasted ram anyway
2. Monitor background services and disabled part of it when you're not actually using it, this killed notifications for certain apps for me, at least back in MIUI 8
There's more, but it's really trivial like UI changes it does, happy it's solved though

BUG | Can't answer incoming calls

Hi folks,
I've the weird bug that sometimes I can't answer an incoming call. The accept button is not reacting if I'm trying to press. I don't think this has something to do with the touch, since I can see that the green button is getting greyed out as soon as I press on it. The only workaround seems to be a restart.
Did any of you had the same issue? What would be the best solution for that? For the record: I'll factory reset my device soon, but maybe this is a software bug or sth.
Thanks!
Update: Did a factory reset. Before I did a backup with HiSuite and restored the data (would not recommend since it doesn't restored all the apps) but the issue still occurred a few calls later. I hope this will be fixed with the next update.
Similar issue
Hello did this problem still occur? I have a similar issue where I recieve an incoming call with the ringtone but it doesn't appear fully in my screen like a phone calls does. Instead it appears when you slide down to check notifications in your phone and it disappears and reappears while the call is coming through. I also cannot accept the call as it doesn't seem to work, I have restarted my phone 3 times since and nothing changed. Also this morning while I was in the phone to one person, for 2 seconds it disconnected and stated calling another contact. I did think about factory resetting but I'm not sure if I should do or not. Never had a problem with my handset up until now.
De2291 said:
Hello did this problem still occur? I have a similar issue where I recieve an incoming call with the ringtone but it doesn't appear fully in my screen like a phone calls does. Instead it appears when you slide down to check notifications in your phone and it disappears and reappears...
Click to expand...
Click to collapse
exactly the same problem occured to my P20 lite today. The more: at my outgoing calls I can get a connection, but when I put the phone on my ear the screen goes dark and lit periodically as if I touched it (in fact by face but it didn't do it this way in the past, the phone "recognized" the touch by cheek). It is similar to on/off switching of a notification tab when call is incoming. I was recommended to make a factory reset by a support guy at O2.
latware said:
exactly the same problem occured to my P20 lite today. The more: at my outgoing calls I can get a connection, but when I put the phone on my ear the screen goes dark and lit periodically as if I touched it (in fact by face but it didn't do it this way in the past, the phone "recognized" the touch by cheek). It is similar to on/off switching of a notification tab when call is incoming. I was recommended to make a factory reset by a support guy at O2.
Click to expand...
Click to collapse
Also having the exact same issue on my Huawei P10. But the fact that the same problem appeared to you guys at the exact same time makes me feel relieved, this is certainly a problem on Huawei's end that will soon be fixed
De2291 said:
Hello did this problem still occur? I have a similar issue where I recieve an incoming call with the ringtone but it doesn't appear fully in my screen like a phone calls does. Instead it appears when you slide down to check notifications in your phone and it disappears and reappears while the call is coming through. I also cannot accept the call as it doesn't seem to work, I have restarted my phone 3 times since and nothing changed. Also this morning while I was in the phone to one person, for 2 seconds it disconnected and stated calling another contact. I did think about factory resetting but I'm not sure if I should do or not. Never had a problem with my handset up until now.
Click to expand...
Click to collapse
Hello!
Had the same issue with friends Huawei P20 Lite with the incoming call showing only on notification bar, flickering and reapearing all the time. Found something that could help you out, worked for my friend so maybe you can try too. Go to Settings-Apps-Apps(again)-3 dots on right upper corner-Show System Processes From here find 3 apps (Phone, Phone Services and Phone/Messaging Storage). Open each up, press - Force Stop, then press Storage and Clear both (Cache and Data). Should be it. Then try to call your phone from different number to check if it helped you.
My p20 lite started with this yesterday too. Unable to answer calls or hang up. Flashing screen. I had to do a full back up using HiSuite and then restore to factory settings. I've used HiSuite to restore my phone but I can't get the apps to work properly. I wonder if there has been an update that has screwed everything up.
try this
DaniiiTs said:
Hello!
Had the same issue with friends Huawei P20 Lite with the incoming call showing only on notification bar, flickering and reapearing all the time. Found something that could help you out, worked for my friend so maybe you can try too. Go to Settings-Apps-Apps(again)-3 dots on right upper corner-Show System Processes From here find 3 apps (Phone, Phone Services and Phone/Messaging Storage). Open each up, press - Force Stop, then press Storage and Clear both (Cache and Data). Should be it. Then try to call your phone from different number to check if it helped you.
Click to expand...
Click to collapse
definition-->system-->restore-->restore network definitions-->accept
DaniiiTs said:
Hello!
Had the same issue with friends Huawei P20 Lite with the incoming call showing only on notification bar, flickering and reapearing all the time. Found something that could help you out, worked for my friend so maybe you can try too. Go to Settings-Apps-Apps(again)-3 dots on right upper corner-Show System Processes From here find 3 apps (Phone, Phone Services and Phone/Messaging Storage). Open each up, press - Force Stop, then press Storage and Clear both (Cache and Data). Should be it. Then try to call your phone from different number to check if it helped you.
Click to expand...
Click to collapse
This worked like a charm! Thank you so much, you legend!
"Had the same issue with friends Huawei P20 Lite with the incoming call showing only on notification bar, flickering and reapearing all the time. Found something that could help you out, worked for my friend so maybe you can try too. Go to Settings-Apps-Apps(again)-3 dots on right upper corner-Show System Processes From here find 3 apps (Phone, Phone Services and Phone/Messaging Storage). Open each up, press - Force Stop, then press Storage and Clear both (Cache and Data). Should be it. Then try to call your phone from different number to check if it helped you."
Had this really annoying issue with P Smart, the above fixed it thanks so much!
Thanks a lot DaniiiTs!
Couldn't find any answer on German Websites, but your solution worked perfectly!
Greetings from Germany and again, thanks for your help
DaniiiTs said:
Hello!
Had the same issue with friends Huawei P20 Lite with the incoming call showing only on notification bar, flickering and reapearing all the time. Found something that could help you out, worked for my friend so maybe you can try too. Go to Settings-Apps-Apps(again)-3 dots on right upper corner-Show System Processes From here find 3 apps (Phone, Phone Services and Phone/Messaging Storage). Open each up, press - Force Stop, then press Storage and Clear both (Cache and Data). Should be it. Then try to call your phone from different number to check if it helped you.
Click to expand...
Click to collapse
Sadly it didn't work for me
I'm experiencing the same but after the call disappear the carrier signal drop
(Also i have additional issue with the Bluetooth, the Bluetooth turn of after a few minutes/hours, (i don't think it's because the ram that slow this))

Question Help needed please - Phone app not showing "missed call" notifications on lockscreen and AOD

This isn't very easy to describe, but I've noticed this "bug" for a while. I managed to workaround it by not updating the Phone app (as it appears the bug was introduced with the 24th Feb 2021 update for the Phone app). However, with the April (whole phone) software update, it's forced the Phone app to also update to a newer version which has this bug.
I'd be grateful if someone could see if they can reproduce this bug as follows:
-Ensure you are using the built-in Samsung Phone app as default
-Ensure the version of your Phone app is at least "12.1.10.28" (my current version is "12.1.10.41")
-Ensure your phone is off charger
-Ensure your phone is in standby for at least 1 minute (and ensure it's not being woken up during this period due to receiving messages or other notifications)
-Call the phone, and don't pick-up. Once the phone is "ringing", you can hang up
-Observe that no missed call notification is shown on the AOD or the lockscreen - this is the bug
-Wake the phone and get to the homescreen - you'll now see the missed call notification pop up at the top. If you put the phone back in standby, you'll also now notice the notification on AOD and the lockscreen
I can reproduce this bug following a factory reset, and also in Safe mode. Therefore, I'm thinking this should be a universal bug, but I'm hoping at least one other person can reproduce this. I've tried searching in other forums/threads but no one seems to be reporting this. I'd have thought this would be extremely widespread and many would have noticed this by now, hence why I'm posting to ask. Thanks in advance to anyone who tries to reproduce this.
Couple of observations/clarifications from the original post:
-If the phone isn't in standby for at least around 1 minute, then all works fine and the missed call notification shows up on AOD and lockscreen
-If the phone is charging, there is also no issue
-Phone app with older version numbers to above have no issue
-As described in the original post, navigating to the homescreen following a missed call appears to "trigger" the notification to display
Given all the above, it makes me wonder if something is putting the "Missed call" notification mechanism to "sleep". I suspect the only hope is for the Phone app to update to correct this bug.
i tick all the above boxes and i can confirm there is no missed call icon on the AOD, there is only a missed call notification on the notification bar
matty100147 said:
i tick all the above boxes and i can confirm there is no missed call icon on the AOD, there is only a missed call notification on the notification bar
Click to expand...
Click to collapse
Thanks for trying and confirming the issue for AOD! Can you also confirm it doesn't show up on the lockscreen?
Yes, once you enter into the phone and on the homescreen, the missed call notification shows up on the notification bar (as if entering the homescreen is required to trigger the notification). From there (as long as you don't clear the notification), the notification then displays as it should everywhere else (including on the AOD and lockscreen).
By the way, can you please report the exact version number of your Phone app?
By the way, I managed to get someone else on Android Central forums to reproduce this, and he's using a Snapdragon US version. So it's almost certainly a universal bug.

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