Is my phone damaged, or is this just how it's supposed to be? - G 2014 Q&A, Help & Troubleshooting

I've had the Motorola moto g 2nd gen for nearly 2 weeks now. I came from a Sony xperia S which I've had since it's launch in 2012.
I love this phone as it's really fast and the interface is really fluid compared to my xperia S.
The problem I have however is that whenever I try to scroll, be it on facebook or on a webpage, the phone thinks I'm clicking instead of actually scrolling. 70% of the time I accidentally click on facebook links or webpage links while my finger was never actually lifted off the screen.
I never had this problem with my sony xperia S. Even though it was slow as hell it still knew whether I was clicking or scrolling. It doesn't matter if I press extremely hard on the screen or lightly. Phone reacts the same way.
Does my phone have a faulty touch screen, or am I just spoiled by my xperia S?

@aolol
Nope, never ever had such problems with mine.
No Scrolling and clicking confusion-issue here
Me thinks somethings wrong with your screen mate. Better get it checked.
And no, the touch response is not supposed to be like that.

I have the same issue and so are several others. Not sure what's causing it.

I also have the same issue, it is really annoying I'd really like to know by what this issue is caused.

I had a screen protector on mine that was causing it, took it off & no more problems. Just a thought...
Sent from my XT1064 using XDA Free mobile app

I Only face this problem whenever my hands are wet with water and still i touch the screen. it clicks where water has left from my hand.

only have this problem when I am not holding the phone (phone on bed/table), it seems the touch screen is not as sensitive as most other phones, on the bright side it also means lower chance of butt dialing (since you need a slide and it is very hard to slide when you are not holding it with your hand..)

Mine does this too - with my finger tip only, near the nail. If I use the flat spot, I don't get so many false touches. I just find it a very sensitive touchscreen.

Related

Is this normal?!

Hey everybody. I've been using my Xperia for about 2 months now. However, while messing around with it the other day, I realized that it's kind of shaky. For example, if i "press" against the silver finish all the way to the right of the screen, the top part of the phone shakes a little (like it moves kind of inward). Also, when I press the bottom right soft key, the same thing happens. It shakes a little, and it's not too big of a deal but it's annoying.
Another thing is that the keyboard also slides out very easily. Like way too easily. While using the touchflo 3d with one finger (sliding to the right), for instance, unless my finger is completely dry and moving on the screen very smoothly, the screen moves to the right slightly (the way the keyboard opens).
Also, when the keyboard is out, if i "press" towards the top part of the screen, it also shakes. It feels kind of loose.
I just wanted to know, is this normal? If not, what should I do, as I bought this phone from ebay.
Other than this problem, I love my Xperia. It's very functional and like a mini PC. If it wasn't for this place, though, I think I would have probably been VERY, VERY dissatisfied with my Xperia (with the stock rom).
Thanks in advance. Any help would be appreciated.
Edit: My phone is a silver, Xperia X1i model.
I don't think that's normal. Do you tend to slide out your keyboard a lot? Have you noticed any cracks near the stylus btw?
Holy-!
How much force are you using on the screen?! My slider is exceedingly solid. Absolutely no give, and even if I use TF3D it doesn't move.
rickysio said:
Holy-!
How much force are you using on the screen?! My slider is exceedingly solid. Absolutely no give, and even if I use TF3D it doesn't move.
Click to expand...
Click to collapse
I think that's out of normal
My Black X1 has about 1mm play, on the left side. On the right side it is less, but it can be felt, exactly as you mention.
As for opening, I have no problem with that, it gives just reasonable resistance.
i try to peat as least pressure as possible while using tf3d. i also dont slide out my keyboard THAT much. and no, no cracks near stylues.
apparently, this is not normal. any advice?
redo the screen calibration, now applying as LITTLE force as you can to get the press registered, and try again. Xperia has some sort of vario force meter on the touchscreen - the more force you use during calibration, the more force you need during normal usage.
another issue i have with my phone (not hardware related) is the fact that when i use high quality on my youtube app, watching the video is sooooooo laggy. is there any fix for this
It's a limitation of the current app, most likely it's incapable of taking advantage of the native hardware decoding the MSM7200/7201/7200A/whatever chipset offers.

Nexus One hardware issue.

ok it doenst happen when i lay the phone down on the surface and click on the screen it works perfectly
however when i hold it with my right hand and touch the middle of the screen with my thumb
it opens up phone dialer, or appdrawer or vibrante cause it clicks the capacitive button.
when i hold it with my left hand it gets a little bit better but it still does.
if i hold the nexus carefully and touch the screen , it works, when i hold it like this
the things gets better when i put a thick case like otterbox..
is this a hardware issue? ( found similar video on youtube)
my phone is rooted but can i still get a replacement phone?( already put everything back to stock)
and if i do get a replacement, are they going to charge me with anything?
my current nexus one trackball doenst scroll up but everything else works.
How many of you guys got a replacement even though your phone was rooted?
Make sure part of your hand doesn't touch the screen.
Sent from my Google Phone
it's a hardware issue...
all you can do is not grip the phone too closely to the edge of the screen. It registers touches even if you are not touching the screen completely. But that to be a problem you have to have giant hands
I've had this happen to me once since I had it from launch day. It did happen with my Otterbox commuter series, and a clarivue screen protector. But I turned it off and on again and it was fine.
anyway as stevio jobsio whould say, you're holding it wrong
ChongoDroid said:
Make sure part of your hand doesn't touch the screen.
Sent from my Google Phone
Click to expand...
Click to collapse
ok so it is a hardware issue?
no i am not touching any part of the screen. i made sure i wasnt touching the screen.
but it does happen when i hold my phone closely to the edges.
i never had this kind of issues with other touch screen phones..
Well I dunno... One finger at a time and your good to go unless you got fat hands lol
Sent from my Google Phone
I can confirm that my device too does this. When lying in bed I browse the net with one hand and try and scroll....the edges of the touchscreen seem to register depression when the chassis is pushed or gripped too hard also.
It's a minor irritation to me, but I agree it is a hardware issue.

[Q] Screen sensitivity

I am not sure whether it is my mind playing trick with me or not, but I feel like my phone is less sensitive after I did the hard reset (power+volume down). Sometimes I need to press 2-3 times because the first light tap was not detected.
So is there anyway to increase the sensitivity?
I have the same problem, but no idea that is the hardware or only software problem.....
Fresh owner of this Optimus 2X in France, in our community, frandroid.com, we encounter the same problem , I think this is a software issue.
Did someone already contact LG??
Maybe they should include this into the bug list thread.
May I know were you guys having this problem since it is out of the box? or after reset?
I have the same problem started from day 1 till now
I have the same issue and already thought I'd be the only one having this problem.
I would not say it's a problem with sensitivity, but it feels like the touchscreen goes into some kind of sleepmode where then you need to press a second time, to wake it up.
Continuous touching is no problem. (like when typing rapidly on the keyboard)
This video is not from me, but it shows the problem.
Have a look at 13:28 and 13:37. The reviewer tries to hit the "Ackermann" entry, but the touchscreen does not recognize the touch. At 13:37 the guy has to press another time to get the entry selected.
http://www.youtube.com/watch?v=VRid-Yhu7Gg&feature=player_embedded
Yes! The touchscreen is definitely less sensitive than my old HTC Hero, and gets quite frustrating sometimes when a scroll misses the first part of the movement or a click is missed.
Sent from my LG-P990 using XDA App
just in case, are you guys using 20110218 baseband too?
The same problem here. If I unlock the screen and then tap on any on screen apps, I need to touch again for it to open. Only the first time though, after that it function ok. I think this is a bug and needs to be fixed... I have my pc for double-click.
Yep, count me in. Same problem here. Sometimes screen taps aren't registered. Will do some research later on, but I think it's a software problem. (maybe you have to tap 2x as fast )
Hi,
same problem here!
Potentially a driver issue. A Nexus S user had a similar issue in this thread: http://forum.cyanogenmod.com/topic/18431-tuning-driver-to-deal-with-unresponsive-touchscreen/
He managed to tweak the driver and it works fine now. Need to know C++ (I think?) to understand though.
9mmBullet said:
Potentially a driver issue. A Nexus S user had a similar issue in this thread: http://forum.cyanogenmod.com/topic/18431-tuning-driver-to-deal-with-unresponsive-touchscreen/
He managed to tweak the driver and it works fine now. Need to know C++ (I think?) to understand though.
Click to expand...
Click to collapse
I see, then probably they will fix it on the next update/gingerbread?
Same issue here.
Correct me if I'm wrong, but the problem seems to be that the screen has zero tolerance when it comes to tapping and swiping together. If you tap and slide your finger a bit directly after the tap, the tap is ignored. In other words your tap has to be a steady tap when you click on a button or an app. Right on the spot and with no swiping or sliding afterwards. I can't reproduce this on any of my other devices.
Ergo, it seems that the natural tapping I'm used to isn't working on the x2. It seems like I have to adjust my tap. I think that this could in principle be solved with a setting somewhere, because clearly the x2 is capable of registering this in for example a web page.
The great thing of this is that you can safely tap and swipe in the app drawer to scroll up and down or left and right. The downside is that a tap with a little swipe isn't registered at all. I would say that LG has choosen here for a wrong setting.
My personal experience about screen sensivity.. can you confirm if it's the same for your device?
I noticed a strange touch response.. and after some tests, I can say that the touch screen and icons are influenced by the surface where the phone was put!
with the phone in my hands, it's all ok (only sometimes - rare - I need to tap more than once).
If I put the phone over a glass surface (like a glass table) without touching it with both hands, the touch and the icons not respond!! NEVER!
If I put the phone on my scanner the touch screen works ok, but the icons not (or only few and rare taps was detected).!
If I put the phone over my big Onkyo amplifier.. It works like in my hands.. or better!! even without touching with hands.. only with a finger!
Put it back on my glass table.. and all stop working again. If I put a aluminium foil under the phone (between phone and table).. the touch and the icons works again !!
If I put it on the bed.. it don't work.
LG support say that they have tested the phone about this issue after my report.. but no strange response was detected by them. I don't know if they really tested it..
Try it and let me know what you think about!
tested on glass surface, I can press and swipe through pages with a finger without problem.
it is true that my device is not so responsive, but aint reaching that level yet
i read about a similar behaviour on other devices because some devices need a proper grounding for the capacitive screen to work correctly. You can find this problem via google.
Some devices have problem in a car-mounting, for example.
But i think thats not the problem the thread-opener talked about?
Guys I'm looking to get this phone and after reading Engadgets review of the X2 where they mention that the screen is not as sensitive to the touch as other phones I got a bit worried and started googling which lead me here!
Is this true? The screen isn't very sensitive and you have to apply more pressure than other capacitive phones?
I know that the OP is talking about a different issue but I reckon LG will get that sorted out via software update, or at least hope so!
Please do post your experience about the screen sensitivity of the X2 as this is putting me off. I currently have the Motorola Milestone 2 which is very sensitive to the touch even with a screen protector on it.
Cheers

Top of the touch screen not responding sometimes

Hi, I have the phone for a month now, its 4 months old. This problem is on since I bought it.
When I try to slide notifications roll-down panel from the top, it is sometimes almost impossible to do. When I do it with whole thumb, it goes down normally, but when I try with other smaller fingers, it wont respond. Also in chrome, I have problems editing www address bar, because it just wont respond to touch. It responds immediately when the phone is in vertical position and I tap there with my thumb.
Since rest of the screen works fine and that particular area works well in certain conditions, I am wondering, if there is some kind of calibration app or setting for digitizer. Phone has not been dropped down, nor it has scratches or anything on display. I have screen protector and so I assume it can be somehow related to it. I have almost simillar issue with old HTC Touch Pro years back, but there was an option to calibrate touch screen with stylus. So I am just wondering, if someone can advise something to do. I really dont feel like waiting 30 days solving it by dealer.
Nexus 7 responds way better on the edges than my One. Also, bottom edge and sides are working fine.
As I am trying to do this over and over I have noticed, that when I click digitizer in chrome on text in adderss bar, there is no respond, but when I click just a bit above the text, it responds with any of my fingers, So it seems like its moved up or something (if you know what I mean, I can not really explain this any better
123talis said:
Hi, I have the phone for a month now, its 4 months old. This problem is on since I bought it.
When I try to slide notifications roll-down panel from the top, it is sometimes almost impossible to do. When I do it with whole thumb, it goes down normally, but when I try with other smaller fingers, it wont respond. Also in chrome, I have problems editing www address bar, because it just wont respond to touch. It responds immediately when the phone is in vertical position and I tap there with my thumb.
Since rest of the screen works fine and that particular area works well in certain conditions, I am wondering, if there is some kind of calibration app or setting for digitizer. Phone has not been dropped down, nor it has scratches or anything on display. I have screen protector and so I assume it can be somehow related to it. I have almost simillar issue with old HTC Touch Pro years back, but there was an option to calibrate touch screen with stylus. So I am just wondering, if someone can advise something to do. I really dont feel like waiting 30 days solving it by dealer.
Nexus 7 responds way better on the edges than my One. Also, bottom edge and sides are working fine.
As I am trying to do this over and over I have noticed, that when I click digitizer in chrome on text in adderss bar, there is no respond, but when I click just a bit above the text, it responds with any of my fingers, So it seems like its moved up or something (if you know what I mean, I can not really explain this any better
Click to expand...
Click to collapse
Not normal, I woudn't bother caliberating it. Just return it to the store, or try warranty via the htc website.
In my case htc always came to my place to get the phone, and they always brought it back after a week or so.
They have a great service
killerbie said:
Not normal, I woudn't bother caliberating it. Just return it to the store, or try warranty via the htc website.
In my case htc always came to my place to get the phone, and they always brought it back after a week or so.
They have a great service
Click to expand...
Click to collapse
Problem is, that in my country, there is no official service center, thus it has to be sent to our neighbor, and because of that, it takes forever to work it out. I could live with that, if there is no self-help, but I was just wondering whether there is some app or setting or not.

Swipe issues - anyone else?

I took delivery of my Z3 Compact yesterday, replacing a Moto G. Lovely phone but I am seeing issues when swiping between home screens, swiping between pages in apps like the dialler, and swiping to unlock. When unlocking for example, it doesn't always work: I see the particle trail following my finger but the phone doesn't register this as a swipe. Sometimes it takes 3 or 4 attempts to unlock. This is odd. Similarly, swiping left/right to switch home screens is hit and miss and the pages often bounce back. It's quite frustrating. Are there any settings that could be affecting this?
Can't confirm this for my Z3C, works as expected. Not sure, but could it be you turned on glove mode in screen settings (though this would make the screen even more sensitive)?
This happened to me a couple of times after enabling Double Tap to wake phone - hasnt happened since
rec71 said:
I took delivery of my Z3 Compact yesterday, replacing a Moto G. Lovely phone but I am seeing issues when swiping between home screens, swiping between pages in apps like the dialler, and swiping to unlock. When unlocking for example, it doesn't always work: I see the particle trail following my finger but the phone doesn't register this as a swipe. Sometimes it takes 3 or 4 attempts to unlock. This is odd. Similarly, swiping left/right to switch home screens is hit and miss and the pages often bounce back. It's quite frustrating. Are there any settings that could be affecting this?
Click to expand...
Click to collapse
I can confirm the swiping to unlock, needs 3 or 4 swipes until it unlocks on mine. I have double tap to wake up checked.
Servaas said:
I can confirm the swiping to unlock, needs 3 or 4 swipes until it unlocks on mine. I have double tap to wake up checked.
Click to expand...
Click to collapse
by chance, do you have any screen protectors or glove mode switched on
Glove mode is off and I dont have a screen protector.
This sounds like what happens with my Xperia Acro S when the display is wet; I can see the visual feedback from the swipe, but it doesn't actually unlock the phone. But I take it your Z3C is completely dry?
I need to swipe the pattern to unlock my phone several times if I use my left hand. With my right hand I only need to swipe once. I wonder if I used my right hand to swipe the pattern originally. No trouble swiping for the rest.
mercje said:
I need to swipe the pattern to unlock my phone several times if I use my left hand. With my right hand I only need to swipe once. I wonder if I used my right hand to swipe the pattern originally. No trouble swiping for the rest.
Click to expand...
Click to collapse
I only seem to have this issue with the PIN entry - for whatever reason, the phone responds quite slowly when entering PIN, to the point I have to wait about half a second between each digit. My Moto G, a much slower phone, responds instantly when entering the PIN digits.
I ended up switching to a pattern that mimicked my PIN entry motions, as the pattern swipe seems to respond properly.
Kind of weird, since the rest of the phone is very snappy and responsive.
I don't have the glove mode on bh5 the screen seems super sensitive, maybe too much. Also in combination with a different phone size than what your hand is used to. This is how I explain some weird swipes. A few times I swiped and the screen moved, then bounced back. I think we probably have to use wider/stronger swipes? I'm sure I'll get used to it. I remember the same thing happened a few days after I got my previous phone. I think it's a matter of getting used to the sensitivity of the screen. I don't think there is something wrong with it.
Sent from my C5503 using XDA Free mobile app
I have the same problem. I even returned my first Z3 compact, but now the second one has the same problem.
When I am using my phone one handed with right hand and swipe with my thumb from left to right pages would oftentimes not turn or bounce back. Occasionally swipe right in is executed even though i just did a normal swipe right.
Swiping in 2 handed mode with my index finger seems to be PERFECTLY alright.
This is REALLY annoying!!! Does anyone have a clue if this is a software or hardware issues? Could the displays be faulty in design or is it something they can repair in a software update.
I am willing to wait for a software update, but if its hardware I'd like to return it right away. I have owned plenty of touchphones over the year, I have never experienced anything like this!
Have any of you who are experiencing the issue used Sony phones before?
I'm not ruling out that there is a problem, but perhaps Sony's UI requires longer/faster swipes than you're used to?
I've not noticed it myself, but I'm coming from a Sony phone previously. May or may not be a factor.
Sent from my LT26i using Tapatalk
Why So Serious? said:
Have any of you who are experiencing the issue used Sony phones before?
I'm not ruling out that there is a problem, but perhaps Sony's UI requires longer/faster swipes than you're used to?
I've not noticed it myself, but I'm coming from a Sony phone previously. May or may not be a factor.
Sent from my LT26i using Tapatalk
Click to expand...
Click to collapse
I have a Sony Z1 compact. No issue whatsover. I have it still here for comparison. I think you will only experience if you swipe in a particular way, while there are some other ways to swipe where the problem is not there at all.
Why So Serious? said:
Have any of you who are experiencing the issue used Sony phones before?
I'm not ruling out that there is a problem, but perhaps Sony's UI requires longer/faster swipes than you're used to?
I've not noticed it myself, but I'm coming from a Sony phone previously. May or may not be a factor.
Sent from my LT26i using Tapatalk
Click to expand...
Click to collapse
Agreed.
Coming from a moto G
Not had an issue with unlock, but I did notice I had to do different swipes when flicking between different panes of the home-screen, no biggie now I think I've adjusted.
https://www.youtube.com/watch?v=B60caaAbz4M&list=UUJ0V12wYDgAnWEZREqe_j-g
I have made a video about the issue.
I'm experiencing the same regarding having to use wider swipes sometimes. As far as the lockscreen goes, I have double tap to wake, and have not yet had an issue unlocking the phone.
I also had the same problem and it seems that it's not a software problem (mine was branded Orange with this problem and also after unbranding the problem remains)
Ichanged it today the new one doesn't have this kind of problem (or very rarely)
OK, I've done some more experiments.
Holding my phone in my left hand and swiping using my right index finger is perfect. It's using my thumb that seems to be the issue: it has a larger surface area so my money is on a software issue.
Also, I enabled Sramina mode and checked "Extended usage" (which lowers the processor speed I think) and it works perfectly! Swiping with my thumb shows no issues.
I'm getting used to it now: it's still annoying but muscle memory is starting to kick in and I'm adjusting my swipes to compensate.
Still odd though but I don't think it's a hardware issue,
Had the Z3 compact for a couple of days and I noticed this issue too. However after messing about holding it various ways I believe it is down to the screen being close to the edge of the body of the phone and with one handed use you inadvertently touch the opposite side to the direction you are swiping with the base of your thumb. Result is when you release your swipe, the unwanted contact sends it the other way.
Try verifying this by using two hands and ensuring no other contact when you swipe. Works fine for me, and I can reproduce the problem with one handed use.
Mine has this issue as well. Sometimes it even happens up to 3 times in a row. Maybe it is related to whether it has dragontrail or gorilla glass? Both are used for the z3c.

Categories

Resources