[Q] Poor signal strength (and other) issues with Moto G 2014 - G 2014 Q&A, Help & Troubleshooting

Can anyone please tell me if they are having the same issues with their 2nd gen Moto G? The first one is the most urgent, but with the others, it's the first time I'm using Android KitKat and don't know if they are software or hardware related, or just how the interface (or Motorola's version of it) works and I'm doing it wrong.
1. Poor signal reception: -10 to -15 dBm when compared to my old phone in the exact same location/orientation. My 4 year old LG P500 gets -83 to -95 dBm while the new Moto G hovers around -95 to -103 dBm. I've already had people call me and say I was not reachable.
2. Two-finger swipe from top to access settings doesn't work most of the time. If I single swipe it works, but for the two finger swipe it seems to 'cancel' early the drop-down menu, so it resets to the top when the animation is about 25% of the way down. The developer mode which shows the pointer location shows two solid touch trails from the top all the time, so I don't think it's from the digitizer.
3. The hitboxes for the soft buttons are too small and they don't activate unless I touch directly on the button icon. If I touch above the icon but still in the black soft button area it doesn't activate.
4. Lateral swipes register as clicks, but the touch trails show a clear (yet small) swipe.
Thanks.

Hey, any update on Pt#1? I am thinking of selling my Moto G 1st and getting a Moto G 2nd. Is anybody else getting the network signal issue?

(As you can see from the auto-signature!) I have the same phone, and am having the same signal problems.
Can anyone tell me if its ROM, kernal, or something else that can be changed to possibly improve the signal quality - and also which is the best one to use?
Thanks
Sent from my XT1068 using XDA Free mobile app

Actually I'm getting a little worse reception on my XT1064 than I was getting on the LG I previously had. It's not Lollipop though, since I noticed it first on Kitkat.

i dont have any signal issues have you checked with a different carrier that there are still signal issues as one carrier in my country works and another one doesnt

You mean you do not get 3g network or anything else.... BTW have bsame phone and is working good...
Sent from my XT1068 using XDA Free mobile app

I have the dual sim model and both networks are pretty poor. Best I get is spotty H+, never get 3g. My wife is with the same main network and she has no issues with her z1 compact.
Sent from my XT1068 using XDA Free mobile app

Yeah this phone have network problem and whatever be the reason do not update to lollipop it has Ram management problem+ low battery+ low performance....
Sent from my XT1068 using XDA Free mobile app

Related

No signal weird letters RSSI

Hey all,
So the issue is gone but still curious. I had no signal one day after class. All I saw was, no signal, even though my carrier logo was displayed. Tried loading internet but nothing.
Shortly after RSSI was displayed on the signal strength tile. I still couldn't place Phone calls or use the internet.
I'm suspect of my carrier AIO - AT&T having several mini outages and not telling customers based on previous situations so I'm investigating. Thanks for the help!!
Image is attached..
Sent from my XT1053 using xda app-developers app
RSSI = received signal strength indicator.
Displaying the letters is a little strange though, sounds like a software glitch of some sort.
I have had exactly the same thing happen on my android mobile on kitkat in the last few days. I have noticed it on at least 3 occassions and it always seems to happen late at night when I have stopped using the mobile. It is very odd! I used Google to find the answer and it lead me here. Would love to know what it is and why it's happening.
BTW my phone is a moto g
my opinion; RSSI is displayed because you dropped your carrier. being a GSM carrier, it's possible you tried connecting to someone else's faint signal but never authenticated. this is all speculation, but hypothetically possible.
in other words, as long as you re-authenticate to your carrier, it's a non-issue.
Very strange, but I have a signal when it is happening to my phone and it is happening a lot lately, especially in the evening and then quite often as soon as I spot it it disappears. Starting to make me think something odd is going on.
well.. your image also shows "emergency calls only" which supports the theory that you've dropped carrier signal altogether. I believe you're right that believing that it has to do with the ATT/AIO service outtage.
but why RSSI instead of any other message... is another question altogether...
640k said:
my opinion; RSSI is displayed because you dropped your carrier. being a GSM carrier, it's possible you tried connecting to someone else's faint signal but never authenticated. this is all speculation, but hypothetically possible.
in other words, as long as you re-authenticate to your carrier, it's a non-issue.
Click to expand...
Click to collapse
aldouse said:
well.. your image also shows "emergency calls only" which supports the theory that you've dropped carrier signal altogether. I believe you're right that believing that it has to do with the ATT/AIO service outtage.
but why RSSI instead of any other message... is another question altogether...
Click to expand...
Click to collapse
Steve-x said:
RSSI = received signal strength indicator.
Displaying the letters is a little strange though, sounds like a software glitch of some sort.
Click to expand...
Click to collapse
I do think it is a software glitch but it's very inconsistent. I feel strongly it's a Moto X or maybe Motorola firmware thing. With AIO I kept losing signal, so I left them and with T-mo now I and I experience the low signal rarely, and low signal here and there.
EDIT: I also still have some MMS issues w/ T-mo & AIO. not working, also inconsistent which I think is another firmware bug. Any of you guys have some clever ideas on how to troubleshoot this? Where would you start?
I'm rooted with R/W access and willing to dig thru system's files! apk's, whatever! Because this def is a problem and I would like to solve it.
drago10029 said:
I do think it is a software glitch but it's very inconsistent. I feel strongly it's a Moto X or maybe Motorola firmware thing. With AIO I kept losing signal, so I left them and with T-mo now I and I experience the low signal rarely, and low signal here and there.
I also still have some MMS issues. Not working also inconsistent. Any of you guys have some clever ideas on how to troubleshoot this? Where would you start?
I'm rooted with R/W access and willing to dig thru system's files! apk's, whatever! Because this def is a problem and I would like to solve it.
Click to expand...
Click to collapse
I would also mess around with manual network selection while I had AIO so that could explain the weird signal stuff, here's the app I used in addition.
https://play.google.com/store/apps/details?id=net.andirc.lteonfoff
Strangely enough I've got this showing up in Airplane Mode on my Moto G as well (Verizon Prepaid activated but never paid for service). Also one night at random I noticed I had 3G showing up instead of just bars and used 250mb of data for free which was weird.
Try to specify carrier
Hey,
Please try to specify which carrier you prefer so your Moto X will not try to connect to alternative carrier with stronger signal.

Signal

Does anyone have any suggested paths to get better reception out of this phone? It is so bad and sporadic constantly toggling between 2/3/4g, signal up and down, etc. I've tried multiple different firmwares
Bump
Bump
No idea. For me it's actually better than the note 3, s3 and s1.
Sent from my D5803 using XDA Free mobile app
Also better for me, coming from an HTC One S. Sorry...
Crack the back glass it will let more signal through
Sent from my D5803 using XDA Free mobile app
:thumbup:
Bump, bump, bump...
Sent from my D5803 using XDA Free mobile app
signal works fine for me too.
The signal's same or better than my Nexus 4 on 3G. I usually keep LTE turned off because that signal in my area is pretty weak and I'm usually using WiFi anyway. Plus, a weak LTE signal (or switching back and forth from 3G to 4G) is a battery drainer.
in my case, Z3C has weak signal reception than Z1C on CM11 :/ in my sister house i had weak but i had signal, i loose signal sometimes in pocket, but everywhere else outside of pocket signal was OK on the Z1C CM11 but on stock firmware Z3C there is no signal all the time i had to go outside home and search for network manually... i`m using only 2G mode to save battery
Did anyone notice in the settings (access point names), there is att phone and sony gprs. The sony gprs is selected by default and there is nothing in the settings (only mcc and mnc). When you select att phone, the phone doesn't work. Could this have something to do with it?
macklobell said:
Did anyone notice in the settings (access point names), there is att phone and sony gprs. The sony gprs is selected by default and there is nothing in the settings (only mcc and mnc). When you select att phone, the phone doesn't work. Could this have something to do with it?
Click to expand...
Click to collapse
i think it's just with your phone since you're using it on ATT. try entering ATT's APN settings. I'm using it on tmobile and signal is fine and it only shows one APN for me. I don't have that sony one you're talking about.

[Q] Cell reception indicator constantly flips between "no reception" display and bars

[Q] Cell reception indicator constantly flips between "no reception" display and bars
I'm using the Xperia Z3 Compact on TMobile's network in the US.
About 1/4 of the time when I turn on the display the phone indicates that it has no cell reception:
1) The phone shows no bars of reception, and a red X over the bars
2) The lock screen reads "Emergency calls only"
However, within a second or two the phone appears to acquire an excellent signal and I get a full 3-4 bar display. All of the areas in which I use the phone are marked as "Excellent" on TMobile's coverage maps.
This also happens intermittently while I'm using the phone. I'm not sure if it's actually losing the signal or if it's just a software issue. I've never had it drop a call or cut out while I'm talking.
I'm getting only acceptable battery life from the phone (about 25% at the end of the day) despite light usage and conservative app installation, even though this phone has a reputation for excellent battery life. My theory is that this might have to do with the phone constantly disconnecting from the network and then having to re-aquire a signal.
Anyone else had this experience with the Z3C?
Hey mate.. I posted the exact same issue a couple of months back. I was experiencing this exact same issue.
I've had my LTE disabled for about a month now and haven't had a single drop.
Not sure if LTE is a dealbreaker but since my device is a business line, I can "suffer" with better battery life and slower internet if I'm not dropping calls. I've considered trying a ROM with updated radio firmware but figured I'd wait to see what the current Lollipop update does ('ll re-enable LTE once I install it and see if it repeats the same behavior) for my phone before trying a 3rd party system.
Hope this helps
sh0nuff said:
Hey mate.. I posted the exact same issue a couple of months back. I was experiencing this exact same issue.
I've had my LTE disabled for about a month now and haven't had a single drop.
Not sure if LTE is a dealbreaker but since my device is a business line, I can "suffer" with better battery life and slower internet if I'm not dropping calls. I've considered trying a ROM with updated radio firmware but figured I'd wait to see what the current Lollipop update does ('ll re-enable LTE once I install it and see if it repeats the same behavior) for my phone before trying a 3rd party system.
Hope this helps
Click to expand...
Click to collapse
Thanks! Really gratifying to know that it's not just my device. Seems like there's a strong possibility this is the issue since I'm on a MVNO that's only been on this LTE network a few months. I've flipped the device into GSM only mode and we'll see if it helps.
Dumb question how do i flip it into gsm?
qylie said:
Dumb question how do i flip it into gsm?
Click to expand...
Click to collapse
Settings>More>Mobile Networks>Preferred Connection type> GSM only
Sent from my D5803 using XDA Free mobile app
Thanks!!!
I'm having the same issue as you have described. For now I've set the phone to 3G prefered. Looks instantly better. Signal strength is also better.
Provider: Simyo (KPN network) - The Netherlands
Edit - Issue solved:
I switched from the Lollipop Baltic ROM to the Lollipop KPN carrier ROM for The Netherlands. The switching is gone for me. Battery life drastically went up.
Any update on this? I just started experiencing this issue out of no where about 2 weeks ago. I'm not rooted or anything, can't afford to due to job security requirements and such.

[Q] Nexus 6 Random cellular signal loss

As the title says, Its been better now its worse, my mobile signal disappears leaving me from full strenght to empty triangle without any clear pattern. Calls, data, nothing works so its a geniune signal loss not a software bug. I was on LRX21O > LRX22C > LMY47D > LMY47I and latest is the worst.
I cant remember having this issue on 5.0 but early lolipop is plagued with bugs. Any ideas what might be going wrong and how to fix this? Its really frustrating....
thank you in advance community
I tend to have the same problem, but its only been mobile data for me, I have sprint.
Sent from my Nexus 6 using XDA Free mobile app
I have a similar issue. When I attempt a phone call in my basement, I get "no carrier available". I can go upstairs/outside and initiate a call, go into the basement and the signal is fine. I suspect it is a radio problem that Google needs to fix. I also cannot send mms with photos-no matter where I am. Pretty darn frustrating for this over-priced phone.
http://forum.xda-developers.com/nexus-6/help/signal-signal-t2959050
General consensus is a software bug. Happens when switching between different LTE bands and different towers, regardless of carrier. Signal won't actually drop, but ASU jumps to 99, then corrects itself. This causes the signal bars to drop to zero, then back up, but signal stays connected the entire time. Would be nice to be able to revise the way that android reads that and not drop bars for it each time. Either that or have the ability to force to a particular band/tower to avoid the switch. Annoying, but looks worse than it actually is.
**Edit: Link fixed**
edited below
slider112 said:
http://forum.xda-developers.com/nexu...ignal-t2959050
General consensus is a software bug. Happens when switching between different LTE bands and different towers, regardless of carrier. Signal won't actually drop, but ASU jumps to 99, then corrects itself. This causes the signal bars to drop to zero, then back up, but signal stays connected the entire time. Would be nice to be able to revise the way that android reads that and not drop bars for it each time. Either that or have the ability to force to a particular band/tower to avoid the switch. Annoying, but looks worse than it actually is.
Click to expand...
Click to collapse
shows no signal but stays connected? Hard to believe, when my N6 drop signal I cant make a single call at all, is it part of the bug? Also the link you pasted doesnt work, please repost, I'd like to know more
http://forum.xda-developers.com/nexus-6/help/signal-signal-t2959050
Sounds like you may have something else going on if you can't make calls.
I have the same issue and it cancel calls even when I'm talking. Before Google's updates for that bug called stagefright it was awesome and without problem but now it seems their update aren't match carriers datas.specially for us in Asian countries because our carriers have no contact with google
I have the same issue as this, and I asked before:
http://forum.xda-developers.com/nexus-6/help/weak-bar-3g-signal-2g-t3223355
Nexus 6, running 6.0 fresh install, international version.
Signal Loss
Same problem with my Nexus 6P on Verizon. Cellular signal is lost and only restored by rebooting the phone. Happens 1-2 times daily. I'm on Android 7.0 build NBD91V.
JWadle said:
Same problem with my Nexus 6P on Verizon. Cellular signal is lost and only restored by rebooting the phone. Happens 1-2 times daily. I'm on Android 7.0 build NBD91V.
Click to expand...
Click to collapse
This is Nexus 6 forum, without the P...
Sent from my Nexus 6 using Tapatalk

Moto G5S plus always has low signal

Hello. I have a Moto G5S plus using a Verizon Sim. I had a Moto G5+, but gave it to my cousin and got the G5S+. The G5+ always had full bars in my house. However, the G5S+ has full bars sometimes, but gets only 1 bar a lot of the time. It fluctuates a lot. It seems to mostly become low signal when its asleep. They both will be using the same Sim card and network, but their amount of signal differ greatly. I also tested the signal with a Nexus 6P, Galaxy S4, iPhone 6S plus, Moto E2, and Moto E4. Each of them have full signal in my house all the time while the G5S+ gets 1 maybe 2. The wifi range also seems to be less compared to the G5+. I thought maybe I got a defective unit, but I got a replacement from Motorola and the replacement is exactly the same way. Is this just how the phone is? Did I possibly get a 2nd defective device? Or is it potentially a software problem and can be fixed with an update, if Motorola ever ever decides to? Not having signal when another phone will somewhere is a deal breaker for me. Can this be fixed, or should I just get a G5+? Thank you.
I'm afraid I've got the same problem with a straight talk verizon sim. I was running unofficial lineage 15 and now i'm running gzr validus (also oreo). In both cases I get either a very poor 1 bar of 4g, or 2 or 3 bars of 3g at home while my girlfriend is pumped all the way with lte on her verizon iphone. We have been in several other places where I complained about the signal and hers was fine. I switched to this phone because it can handle verizon (I WAS on virgin mobile/sprint with my moto G osprey getting FINE lte coverage but wanted to switch to verizon because their coverage is just a little better around here)! Well Now I'm On Verizon and guess what, my coverage sucks worse than ever. I actually hit 1x pretty frequently while driving around. It's pretty sad actually. I wish I could take the cameras and internal storage of this phone but have them back in my osprey. sanders looked great on paper but in practice has not been good to me.
Same with straight talk (which uses att). Same sim in my 6p in same location shows at least 3 bars. This drops to none sometimes, but everything still works fine, speed tests are the same regardless of bars. Even flashed a newer modem, no difference. Really wish the 6p wasn't about to die. But really, for $300,v this isn't a bad device, except for the camera. Hoping to see more development for this. I haven't but a rom in years, but was thinking about doing it again. Need more options!
It may not exactly answer your doubt but the network bars are not true indicator of the signal reception.
Check the network strength in Settings ->About Phone -> Status -> SIM status.
Less negative means more powerful signal. You can compare the signal receptions of the phones this way.
tarun0 said:
It may not exactly answer your doubt but the network bars are not true indicator of the signal reception.
Check the network strength in Settings ->About Phone -> Status -> SIM status.
Less negative means more powerful signal. You can compare the signal receptions of the phones this way.
Click to expand...
Click to collapse
Hello and thank you for your reply. Here is a screenshot. It seems to have -84. The Moto G5+ would have the needle slightly better around -76 and the Wifi one completely to the right. It seems less strong than the G5+. Though what I mainly have been looking at the battery stats of G5S+ where it shows yellow being yellow for a long time or just alternating, while the G5+ would be green the entire time. It also seems to stay yellow when my screen is off for a while. Do you think this is a fixable through updates problem?
Mine is also unstable. It can goes from 4 bar to 0-2 bar in a blink. I checked with LTE discovery, it is even funnier, -89dbm 1 bar, -84dbm 3bar and it goes to 1 bar, then -88dbm 3 bar. I don't even know what the programmed range for each bar anymore.
It seems like this is quite common, even at Lenovo Moto forums, there are a lot of thread complaining about this problem.
Funny thing is the direct rival of this, the MiA1, also suffered this and partially fixed the problem with a patch last month so finger crossed that this is fixable by patching. Maybe you guys should also flood that forums as well or flood the moto email support.
Added picture to show the wonkiness https://imgur.com/a/HETWp
I know that this thread is dated but I am VERY frustrated with the cell signal on my moto G+. I have had it since 11/17 and have been dealing with VERY POOR cell reception. We are in an area where there is little signal. We installed a cell booster and that gives a small signal on most phones, but my moto G+ is less likely to get or keep a signal. Hubby has Moto ext that is about 3 years old and he always has a better signal then me. I love the phone, but all the bells and whistles mean nothing if you cant gat a signal. Any ideas would be greatly appreciated
Really poor signal.
I also have this problem. Thought it was just me. I can't use it at all inside most buildings, and even outside my g5s+ often looses signal all together.
I have the same problem. I just moved to another city, inside my house (poor signal zone) i am having zero bars. I though it was the zone but a friend of mine has 3 bars, same operator but another phone.
Network problem
When I am install the stock ROM after using custom ROM my mobile network show emergency calls network are not present what I will do my phone is moto g5s plus Indian variant
have you solved? tips?

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