Using Motorola Camera can cause background apps to close - X 2014 Q&A, Help & Troubleshooting

It seems like there's a 50% chance that when I take a photo with the Motorola camera, it causes Screen Balance (and often Tasker) to close. They'll restart themselves after a period of course but I'm curious as to whether anyone has experienced this themselves.

Not only that, I get major redraws on the home screen.

Yeah, it's like Motorola Camera suddenly eats all the RAM for a second, kicking everything else out of memory (hence the launcher redraw). I don't get why though. So long as it isn't just me being crazy.

I just got my XT1095 last night and had this issue in the morning. Glad I'm not going crazy. BeyondPod and Waze shut off on me when I took a photo while driving to work. I'm on 22.21.11 so it's definitely there in the latest version.
Where does one report bugs for Motorola apps?

I face the same problem: using camera kills Google Maps navigation.

Test: I got waze and Google nav running at the same time, opened some random apps and then opened Camera. Took a pic, a video. Waze and Google nav still running. I'm still on kit kat
Are you all on lollipop?

CUBENSIS said:
Are you all on lollipop?
Click to expand...
Click to collapse
Not me, I'm on AT&T so stuck on KitKat.

hyperspacey said:
Yeah, it's like Motorola Camera suddenly eats all the RAM for a second, kicking everything else out of memory (hence the launcher redraw). I don't get why though. So long as it isn't just me being crazy.
Click to expand...
Click to collapse
I have a little bit different issue. I noticed that I can do the twist launching, so I open the camera manually, and have the same issues like you guys. I'm not sure about whether this is the camera problem or the other services that linked to the camera.
Thanks to you guys. I will avoid using moto camera for a while, although it works fine so far.

I'm on KK. The annoying thing is it isn't 100% reproducible. I sent Motorola an email via the Play Store listing for the Camera app, if anyone else feels like doing it too go ahead. https://play.google.com/store/apps/details?id=com.motorola.camera

Related

Occasional reboot after camera use

Has anyone else experienced a reboot after camera use? It doesn't happen all the time for me, but it's regular enough that I'm pretty certain that I can pin it to my camera. I'll take the phone out of my pocket, take a photo, quit out of the camera app, and when I pull my phone out of my pocket later, it's either off or it's rebooted itself. The battery is fine when it restarts, and it doesn't seem to happen immediately. This also seems to happen no matter how I activate the camera or how/whether I quit the app or return to the home screen when I'm done. If my GSam graph is accurate, it doesn't look like it's linked to high temperature, either. Has anyone else experienced this, or does anyone have any ideas?
I'm on a t-mobile Moto X, btw, unrooted and running Nova launcher on 4.4.2.
Never heard of this issue on the x. If you wanna get drastic try a factory reset or at least clearing the data for your camera app.
Could contact about a replacement too.
Sent from my DE Moto X

[Q] Camera app issue: Recording in progress in another app

Hi
Anyone else seen a "Recording in progress in another app. Cannot record" error when opening the stock camera app? When dismissed the camera works fine. If left, the camera app closes.
Any ideas?
:laugh:
It happens when always on OK google is enabled.
Didn't do it on Z2 so it'll likely be fixed soon ☺
Legend!
Hopefully this does get fixed soon!!!
I had that and wondered why, Google now on. Is there any way to let Sony know?
same issue here! strange did not have this either on my Z1 even on Kitkat.
lucky you guys found out what caused it!
I get the same, all other camera apps are fine though!
I'm also having the issue, so no fix at the moment?
I was so scared I got a bad unit. Kinda happy others are having the same issue.
reported
I just called Sony Canada's support number to report this issue, so hopefully it'll be fixed in the next update.
I have this error on one Z3 while my other Z3 works just fine. They are both set up identically. Hope this issue gets resolved at some point.
If I record more than 1 minute it will say this after stopping the recording which dosent save. .
sony xperia z3 camera
yeah i get the same message on my xperia z3. but it doesn't crash or anything. i dismiss the message and it records just fine. a minor bug.
same problem
Same here. I have no idea what's causing it, but it's really irritating.
EDIT: Didn't realize I was on the second page here. Turned off "Ok Google" always on detection, and the error disappeared.
Me too. It's annoying.
Still hasn't been fixed yet. Sony pls
Same Issue.
I had the same issue with my Z3v I just turned off google now for any screen and the issue is gone. hope a fix comes soon.
yup turned google hotword off and working fine. I know the camera stilled worked with it on but was annoying. Im usually on the home screen when is use google now anyway...plus i have my moto 360 lol
I'm getting it too. Glad I subscribe to XDA
Sent from my D6616 using XDA Free mobile app
jerflash said:
yup turned google hotword off and working fine. I know the camera stilled worked with it on but was annoying. Im usually on the home screen when is use google now anyway...plus i have my moto 360 lol
Click to expand...
Click to collapse
Did you get your Moto 360 paired and connected with you Z3C? I can't get mine to pair and I think the Xperia Throw is interfering.
Mine is paired just fine the normal way.
Sent from my D5803 using Tapatalk

5.0 doesn't work well

So, I successfully clear the cache, I even clear the storage data with Google service and play store etc, and the phone runs smoothly for a while.
Until some app are updated, the whole phone goes crazy again, especially my camera. If I launch the moto camera (not any other camera app) and turn it off. All my app in background would be shut down, such as bluelight filter, every time! I have to reboot my phone, to make it turn back to normal, but at certain point, the phone would go crazy again with that camera issue!
I guess it is the problem with the incompatibility of 5.0, and in fact some apps do! I uninstalled a lot of them, but the issue goes on. This is my second week with my brand new moto x, but everything so far make me love my first moto x deeper!
Anyone can help?
alan547 said:
So, I successfully clear the cache, I even clear the storage data with Google service and play store etc, and the phone runs smoothly for a while.
Until some app are updated, the whole phone goes crazy again, especially my camera. If I launch the moto camera (not any other camera app) and turn it off. All my app in background would be shut down, such as bluelight filter, every time! I have to reboot my phone, to make it turn back to normal, but at certain point, the phone would go crazy again with that camera issue!
I guess it is the problem with the incompatibility of 5.0, and in fact some apps do! I uninstalled a lot of them, but the issue goes on. This is my second week with my brand new moto x, but everything so far make me love my first moto x deeper!
Anyone can help?
Click to expand...
Click to collapse
Check out this thread where we are discussing this issue. Seems to happen on KitKat too, and it seems to be a Motorola Camera issue. Download the Google Camera and use that in the meantime.
http://forum.xda-developers.com/mot...background-t2975234/post57594303#post57594303
havanahjoe said:
Check out this thread where we are discussing this issue. Seems to happen on KitKat too, and it seems to be a Motorola Camera issue. Download the Google Camera and use that in the meantime.
http://forum.xda-developers.com/mot...background-t2975234/post57594303#post57594303
Click to expand...
Click to collapse
Thank you!
if I remember correctly, I have no problem with 4.4.4. The camera issue is that something stopped the twist launch first, than I have to launch it manually, but soon the camera shut down by itself, and all my apps crashed, and relaunch.

Third N910T replacement; something stealing app focus

I'm about to receive my third warranty replacement for the numerous problems I had with my Note4. Most of the problems are fixable (camera, GPS, etc), but one problem is bad and I don't see a simple solution.
Something seems to be intermittently stealing the focus from my app (I believe). So, if I'm watching YouTube, it randomly pauses because it thinks I've switched apps. If I'm recording video, it randomly stops, because it thinks I've switched apps. If I'm playing a video game, it pauses while I'm playing until 'I return'. If I go to the app-switcher, sometimes it closes randomly before I select which running app to switch to.
I actually bought a new SD card (64GB wasn't really doing it for me, anymore, anyways) but the problem persists. The phone does seem better behaved before all my apps repopulate (although there's not much to do on the phone before the apps are back), so I suspect it's an app, but I haven't heard anything about this sort of problem on any website or forum.
Lastly, the problem may have started around the time of the StageFright patch in August, but a lot of apps also updated around that time.
I'm stock 5.0.1 without root (maybe in the future), although I always disable T-Mobile bloatware like DT_Ignite. Any help or suggestions are appreciated. Thanks in advance.
anyadike said:
I'm about to receive my third warranty replacement for the numerous problems I had with my Note4. Most of the problems are fixable (camera, GPS, etc), but one problem is bad and I don't see a simple solution.
Something seems to be intermittently stealing the focus from my app (I believe). So, if I'm watching YouTube, it randomly pauses because it thinks I've switched apps. If I'm recording video, it randomly stops, because it thinks I've switched apps. If I'm playing a video game, it pauses while I'm playing until 'I return'. If I go to the app-switcher, sometimes it closes randomly before I select which running app to switch to.
I actually bought a new SD card (64GB wasn't really doing it for me, anymore, anyways) but the problem persists. The phone does seem better behaved before all my apps repopulate (although there's not much to do on the phone before the apps are back), so I suspect it's an app, but I haven't heard anything about this sort of problem on any website or forum.
Lastly, the problem may have started around the time of the StageFright patch in August, but a lot of apps also updated around that time.
I'm stock 5.0.1 without root (maybe in the future), although I always disable T-Mobile bloatware like DT_Ignite. Any help or suggestions are appreciated. Thanks in advance.
Click to expand...
Click to collapse
Just a shot in the dark: go to Settings, Display, and make sure Smart Stay is unchecked.
Parnelli98 said:
Just a shot in the dark: go to Settings, Display, and make sure Smart Stay is unchecked.
Click to expand...
Click to collapse
Thanks - And sorry for the late reply (I don't remember getting a notification about a reply). I'll try your suggestion if the problem comes back.
It appears to be a problem with the Samsung Techwin app for their video cameras. For others, the app would just randomly pop-up during phone use, making the problem easier to diagnose. For me, it would just steal focus.
I uninstalled the app & things are back to normal.
anyadike said:
Thanks - And sorry for the late reply (I don't remember getting a notification about a reply). I'll try your suggestion if the problem comes back.
It appears to be a problem with the Samsung Techwin app for their video cameras. For others, the app would just randomly pop-up during phone use, making the problem easier to diagnose. For me, it would just steal focus.
I uninstalled the app & things are back to normal.
Click to expand...
Click to collapse
Very cool you found what was giving the problem. I'll remember this fix as well, another tool in the toolbox!

Pixel 4XL and Google Photos - Exteremly Sluggish

Google Photos VERY Slow On Pixel 4 XL 0 Replies 0 Upvotes
I’ve been having some poor performance out of my Pixel 4XL and Google Photos and I am not sure what is causing it.
There are several things going on…
· When taking a photo, there is a significant delay before you can see it in Google Photos.
· If I take a photo, the “processing” of it can take 10-30 seconds, more so on portrait mode and it will produce a black screen fore as many or longer seconds.
· If I take a screenshot and immediately try to open, it again, 10-30 second delay.
· Editing a photo or screen shot produces the same 10-30 delay.
· Bulk deleting photos can take a long time and leave little placeholders for the photos.
· Sometimes just going into Google Photos, it can leave placeholders for several moments of time.
Troubleshooting So Far
· Cleared cache and data.
o This resulted in taking Google Photos hours to recache my photos in the app.
· Safe Mode
o Loaded safe mode and cleared cache and data and then rebooted.
o Still took hours to recached.
o Performance improved for a while but then poor performance returned.
· Factory Reset
o Factory reset provided short term relief but problem returned.
· Different Pixel 4XL
o A second, new Pixel 4 XL resulted in the problem returning.
What could this be? I would think since this happened after factory reset and new phone that it is a Google Photos problem? Could it be another app doing this?
I do have a Note 10+ that I am going to give it a good run through to see if the problem is there too.
Really want to get this fixed as I prefer the Pixel.
Thanks…
Are you stock or rooted? It could very well be an app causing your issue. My wife had a similar problem with her 4XL. I had to factory reset and install her apps a couple at a time until I found the culprit. I can't remember what app was causing the problem but it was something that she didn't really use.
murphyjasonc said:
Are you stock or rooted? It could very well be an app causing your issue. My wife had a similar problem with her 4XL. I had to factory reset and install her apps a couple at a time until I found the culprit. I can't remember what app was causing the problem but it was something that she didn't really use.
Click to expand...
Click to collapse
I am stock and that makes sense. I fired up my Note 10+ with hardly any other app installed and Google Photos is fast. Hmmm...I can't imagine what app it would be but I would assume a photo or video app first.
garak0410 said:
I am stock and that makes sense. I fired up my Note 10+ with hardly any other app installed and Google Photos is fast. Hmmm...I can't imagine what app it would be but I would assume a photo or video app first.
Click to expand...
Click to collapse
Do a factory reset with a clean install. See how it runs before adding any 3rd party apps. If everything is good start adding them back a few at a time starting with your must have apps. It will take a little time but the problem app should show up.
UPDATE -
It is interesting in that I can take photos of all kinds for about a minute or so and then this sluggish problem starts in. I wait a little while and it works "as normal" for a while and then kicks in again...if I click on a photo within the camera app after taking it to watch it "process", if it blanks the screen, I know the problem has returned.
I've deleted a bunch of apps and still got the same problem...I guess I'll schedule a factory reset this weekend but I find it odd that this happened on two different Pixel 4 XL's but can't reproduce it on my Note 10+...for sure an issue with Google Camera / Google Photos and perhaps my account if it isn't a rogue app.
garak0410 said:
UPDATE -
It is interesting in that I can take photos of all kinds for about a minute or so and then this sluggish problem starts in. I wait a little while and it works "as normal" for a while and then kicks in again...if I click on a photo within the camera app after taking it to watch it "process", if it blanks the screen, I know the problem has returned.
I've deleted a bunch of apps and still got the same problem...I guess I'll schedule a factory reset this weekend but I find it odd that this happened on two different Pixel 4 XL's but can't reproduce it on my Note 10+...for sure an issue with Google Camera / Google Photos and perhaps my account if it isn't a rogue app.
Click to expand...
Click to collapse
That's interesting I have 3 Pixel 4 xls and a Pixel 3a XL I'm testing this on and I haven't experienced this on and of these devices
murphyjasonc said:
Are you stock or rooted? It could very well be an app causing your issue. My wife had a similar problem with her 4XL. I had to factory reset and install her apps a couple at a time until I found the culprit. I can't remember what app was causing the problem but it was something that she didn't really use.
Click to expand...
Click to collapse
OnePlusAim said:
That's interesting I have 3 Pixel 4 xls and a Pixel 3a XL I'm testing this on and I haven't experienced this on and of these devices
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Click to collapse
I think I may have found the culprit as so far, I've not been able to reproduce the problem since doing this...
I sideloaded Google Playground Stranger Things and The Last Jedi, since I love them but they are no longer available to download. It was one of the last things I tried to uninstall and the only other app I could think of that uses Google Camera. So far, the problem has gone...
It was odd that it would also affect Google Photos and cause constant sluggishness.
garak0410 said:
I think I may have found the culprit as so far, I've not been able to reproduce the problem since doing this...
I sideloaded Google Playground Stranger Things and The Last Jedi, since I love them but they are no longer available to download. It was one of the last things I tried to uninstall and the only other app I could think of that uses Google Camera. So far, the problem has gone...
It was odd that it would also affect Google Photos and cause constant sluggishness.
Click to expand...
Click to collapse
Well, I thought that was it...it worked flawlessly for several days and it is back again...you can take several photos for a while but then the preview of the photo will go black for 20 seconds up to 2 minutes. I guess a factory reset is in store but considering this happened on two different Pixel's, just not sure what would be causing it because I so thought I had found the cause.
garak0410 said:
Well, I thought that was it...it worked flawlessly for several days and it is back again...you can take several photos for a while but then the preview of the photo will go black for 20 seconds up to 2 minutes. I guess a factory reset is in store but considering this happened on two different Pixel's, just not sure what would be causing it because I so thought I had found the cause.
Click to expand...
Click to collapse
Before a reset try to use the phone in Safe mode i guess.
garak0410 said:
I think I may have found the culprit as so far, I've not been able to reproduce the problem since doing this...
I sideloaded Google Playground Stranger Things and The Last Jedi, since I love them but they are no longer available to download. It was one of the last things I tried to uninstall and the only other app I could think of that uses Google Camera. So far, the problem has gone...
It was odd that it would also affect Google Photos and cause constant sluggishness.
Click to expand...
Click to collapse
100rabh7791 said:
Before a reset try to use the phone in Safe mode i guess.
Click to expand...
Click to collapse
I booted into safe mode and problem continues...camera (when viewing previews or watching ir process) and Google Photos (waiting on on photos to appear) results in very long delays. I guess I can try a factor reset but I'm afraid it will come back.
garak0410 said:
I booted into safe mode and problem continues...camera (when viewing previews or watching ir process) and Google Photos (waiting on on photos to appear) results in very long delays. I guess I can try a factor reset but I'm afraid it will come back.
Click to expand...
Click to collapse
Do you have slow internet?
100rabh7791 said:
Do you have slow internet?
Click to expand...
Click to collapse
This happens no matter the connection...my latest tests came from this kind of speed:
182 Down
173 Up
garak0410 said:
This happens no matter the connection...my latest tests came from this kind of speed:
182 Down
173 Up
Click to expand...
Click to collapse
Okay! Do you have any beta apps installed? And what external apps do you use?
Here's an update...
I decided on a factory reset. I was a little more judicious on reinstalling apps so did a little at a time...it worked fine until yesterday and the dang sluggish problem returned. The only apps I installed the day before this happened again were Office (the new Office Suite App) and GroupMe. I removed them both, rebooted and the problem persists.
I also made sure no Beta apps of any kind were installed.
At this point, since this happened on two separate Pixel's and not my Note 10, there has to be something going on between Google Camera, Google Photos and my Google Account. I almost don't want to contact Google because they may give me the same "do this or that." This is actually a debilitating problem, so I may have to switch to the Note 10+.
garak0410 said:
Here's an update...
I decided on a factory reset. I was a little more judicious on reinstalling apps so did a little at a time...it worked fine until yesterday and the dang sluggish problem returned. The only apps I installed the day before this happened again were Office (the new Office Suite App) and GroupMe. I removed them both, rebooted and the problem persists.
I also made sure no Beta apps of any kind were installed.
At this point, since this happened on two separate Pixel's and not my Note 10, there has to be something going on between Google Camera, Google Photos and my Google Account. I almost don't want to contact Google because they may give me the same "do this or that." This is actually a debilitating problem, so I may have to switch to the Note 10+.
Click to expand...
Click to collapse
It's weird because it works fine initially and then the problem arise. I am still not sure whats causing it. because if it was something between google apps then it should have been from the very start.
100rabh7791 said:
Do you have slow internet?
Click to expand...
Click to collapse
100rabh7791 said:
It's weird because it works fine initially and then the problem arise. I am still not sure whats causing it. because if it was something between google apps then it should have been from the very start.
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Click to collapse
I did PIxel Support on the phone and got a case number and all but all they did is they are checking with a higher support like 3 times and then said they would get back to me in email...didn't even try to screen share or get logs.
garak0410 said:
I did PIxel Support on the phone and got a case number and all but all they did is they are checking with a higher support like 3 times and then said they would get back to me in email...didn't even try to screen share or get logs.
Click to expand...
Click to collapse
You need to threaten them and ask for their supervisor and make a case like you are frustrated because of it due to lockdown and they need be quick on their response. It works

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