3g not working if radios set to 3g only? - Nexus 6 Q&A, Help & Troubleshooting

I noticed if I go to the mobile networking settings and have it it on lte/3g if I leave a 4g area, 3g works ok. If I put the toggle specifically on 3g it shows I have 3g, but anytime I tried to search google or access a data connection the signal goes away and gives me the signal with an exclamation point. I tried finding info on this, but didn't see anything when I searched. Anyone else have this issue? I am on Sprint with the 64gb white device. Thanks

I leave mine on 3g due to the lame multiple text issue. It has no problem staying on 3g. Perhaps try updating your PRL/profile and see if that helps.

I don't have 3g either if I set it to 3g only. I don't leave lte service too often to test whether 3g works when it switches on its own. I may have to make a trip to the mountains to test it. I do know that my old Note 2 would loose lte after flashing tons over and over and I would have to flash back to 100% stock the factory reset from the settings app to fix it. I may try this with my Nexus, about time for a wipe anyway.

Factory reset does not fix it. Just noticed that I don't even get 3g when it is set on LTE. I'm gonna go talk to my cellular provider about it.

I don't know why it wouldn't work. You did update profile and PRL also right? Here's some shots of mine and it's working fine.

I have a bad Sim.....I also don't have a phone number as well..... I swiped with an old card I had and my number appeared, I guess I'll be visiting the store tomorrow to get a new one. Maybe it'll fix my 3g. Its also not wanting to let me pick 3g as an option now, just stays on LTE.

KB112 - Are you on sprint also? I updated prl/profile and no luck still. 3g still works if I am on lte and go into a 3g zone, but if I toggle it to 3g only I get no data. Wondering if its a sprint thing or a lollipop bug on Sprint, or a bad sim, missing feature activation.
Bluemgt06 - did a new sim fix it for you?

Sorry, didn't see this earlier. But yes, I am on Sprint. My 3G would work fine if I set to 3G only. Not sure why yours has issues with this?

Oddly I tried it today and it started working. I think it could have been some kind of issue with the tower/upgrades or a bug that a reset may fix on occasion perhaps.

Related

3G Connection Issues on CM 4.2.7.1

I am having a very strange issue:
Whenever I am at home, and my G1 is connected via 3G, I cannot use data or make/recieve calls. If I enable the "Use only 2g networks" checkbox, it reconnects via EDGE and works perfectly. I currently have a service request out with TMO which should resolve in the next 24-48 hours, but I was wondering if anyone had heard of this issue.
TMo has no idea why I'm not getting signal, the problem continued even when I reverted to stock "Cupcake".
Things I've tried:
Reverted to stock firmware and unrooted phone (Didn't work; same symptoms)
Call T-Mobile, they removed and re-added me to network. (Didn't work; same symptoms)
Swapped SIM card at T-Mobile store (Didn't work; same symptoms)
T-Mobile service request in my area (Results pending)
Things I am going to try, but haven't yet:
- Return to stock firmware, reinstall CM 4.2.7.1
- Try an older CM like 4.2.4 or 4.2.5
- Connect to WiFi for data connection, see if this replicates the problem as with 3G
- Enable data roaming.
The fact that it only happens at home leads me to believe it's not a problem with the phone, however I'm more than willing to do more to rule it out.
Phone Specs
T-Mobile G1
Firmware Version 1.6
Baseband Version 62.50S.20.17H_2.22.19.26I
Kernel Version 2.6.29.6-cm42 [email protected]
Mod Version CyanogenMod 4.2.7.1
Build Number DRC83
Dont tell T-Mo that your rooted thats a big mistake right there, that can be used against you if you ever have to get the phone replaced.Play around with the apn settings and make sure "always on 2G" isnt checked in settings. Maybe your house isnt in the small 3G coverage area, or your phone cant connect to it. Why would you think data and talking at the same time would be possible? Its either you answer or you stop browsing the web.
Ace42 said:
Dont tell T-Mo that your rooted thats a big mistake right there, that can be used against you if you ever have to get the phone replaced.Play around with the apn settings and make sure "always on 2G" isnt checked in settings.
Click to expand...
Click to collapse
Yes, thank you, I know not to tell them that, they have zero idea. I also forgot to mention they did swap out my SIM card at the store.
Read what I posted. Turning on "Always On 2G" is the ONLY WAY I can make calls and use data at home. When that isn't on, the phone says it has a 3g connection with four bars, but will not dial out, take calls, or connect to web pages. I've also verified my APN as epc.tmobile.com which is correct, and this affects my voice and data communications.
deviant749 said:
Yes, thank you, I know not to tell them that, they have zero idea. I also forgot to mention they did swap out my SIM card at the store.
Read what I posted. Turning on "Always On 2G" is the ONLY WAY I can make calls and use data at home. When that isn't on, the phone says it has a 3g connection with four bars, but will not dial out, take calls, or connect to web pages. I've also verified my APN as epc.tmobile.com which is correct, and this affects my voice and data communications.
Click to expand...
Click to collapse
Try another rom to confirm you cant get 3G, it could also be HW failure.But just try a older cyanogen or something else.Ive cant get a 3G signal with cyanogen roms for long but with a hero rom i seem to get 3G(maybe its my imagination)
Ace42 said:
Try another rom to confirm you cant get 3G, it could also be HW failure.But just try a older cyanogen or something else.Ive cant get a 3G signal with cyanogen roms for long but with a hero rom i seem to get 3G(maybe its my imagination)
Click to expand...
Click to collapse
It fails on both stock (untouched, unrooted), and CM. I'll try an older CM just in case though.
deviant749 said:
It fails on both stock (untouched, unrooted), and CM. I'll try an older CM just in case though.
Click to expand...
Click to collapse
Ok post results when you finish.
Ace42 said:
Ok post results when you finish.
Click to expand...
Click to collapse
Rebooted phone between each of these tests:
3G With WiFi enabled: Same result, can't dial out.
Data roaming enabled, Wifi Disabled: No signal at all, 0 bars with "X" symbol.
Stock firmware: 3G won't dial out, forcing 2G works.
Downgraded to CM 4.2.4: Same symptoms.
Ace42 said:
Dont tell T-Mo that your rooted thats a big mistake right there, that can be used against you if you ever have to get the phone replaced.Play around with the apn settings and make sure "always on 2G" isnt checked in settings. Maybe your house isnt in the small 3G coverage area, or your phone cant connect to it. Why would you think data and talking at the same time would be possible? Its either you answer or you stop browsing the web.
Click to expand...
Click to collapse
What ! if you have 3G coverage you can talk and access data at the same time.
That is what 3G provides.
rdfry said:
What ! if you have 3G coverage you can talk and access data at the same time.
That is what 3G provides.
Click to expand...
Click to collapse
I only get edge sorry, i know when i had Evdo(sprint) i could do both things.Just stay with edge then, youll save a lot of battery life.
Ace42 said:
I only get edge sorry, i know when i had Evdo(sprint) i could do both things.Just stay with edge then, youll save a lot of battery life.
Click to expand...
Click to collapse
That's not what I'm trying to do! When I am at home, on a 3G connection, I cannot do ANYTHING. That includes text, voice, data, web, ANYTHING. If i force it to use Edge, all services work properly. This is not acceptable. T-Mobile's coverage map lists me as in a strong 3G area. It SHOULD work.
I dont know what to say, except stay on edge, you alreadt sent a req to tmo.
I am having the exact same problem. Would love to learn what you found out.

No 3G since FRF83

Any solution?
Only GPRS/EDGE does work, if 3G is available, it disconnects automatically until 3G isn't available.
Solution: Set to 2G-Only :-(
Anyone has the same problem?
I didn't have this problem with FRF 72.
Provider: Sunrise Switzerland
Radio: 32.36.00.28U_4.06.00.12_7
Have you tried going into your phone settings from *#*#4636#*#* and setting it to wcdma only? I did that on mine not too long ago and no more dropping to edge for me!
-------------------------------------
Sent via the XDA Tapatalk App
andi86 said:
Any solution?
Only GPRS/EDGE does work, if 3G is available, it disconnects automatically until 3G isn't available.
Solution: Set to 2G-Only :-(
Anyone has the same problem?
I didn't have this problem with FRF 72.
Provider: Sunrise Switzerland
Radio: 32.36.00.28U_4.06.00.12_7
Click to expand...
Click to collapse
does it lose complete signal? or does it show 3g still but just not doing anything?
Mine was working at first after flash. Then at about 2am it just kept trying to load then times out. Still shows 3g but just dont do anything. Im hoping its just tmobile messing with their towers... I dont see why it would work at first then not now..
The problem is, that i can only have a internet connection, when the phone is logged in into a gsm or edge network.
as soon as wcdma is available, the phone disconnects from the internet.
the signal is always available, but it looses the internet connection when it changes to 3G mode.
when the phone changes from 2G->3G mode, i see for 1s the 3G icon and then no icon will bi there.
when it changes back from 3G->2G, the EDGE/GPRS icon is visible again.
andi86 said:
the signal is always available, but it looses the internet connection when it changes to 3G mode.
when the phone changes from 2G->3G mode, i see for 1s the 3G icon and then no icon will bi there.
when it changes back from 3G->2G, the EDGE/GPRS icon is visible again.
Click to expand...
Click to collapse
ok thanks for clarification. My problem is different. I think related to phone company.. I still show the 3g signal and even have bars, but the pages dont load and eventually gives me the check your service and try again alert....
So Im hoping soon its working again for me... And I hope you as well figure it out.....
Thank you Good luck!
Had the same issue after update, did *#*#4636#*#* and noticed I was set to GSM only. Set it to WCDMA preferred and now it's good.
Thank you very much, thats the solution!!
Andi
ezhangin said:
Had the same issue after update, did *#*#4636#*#* and noticed I was set to GSM only. Set it to WCDMA preferred and now it's good.
Click to expand...
Click to collapse
Sent from my Nexus One using XDA App
ezhangin said:
Had the same issue after update, did *#*#4636#*#* and noticed I was set to GSM only. Set it to WCDMA preferred and now it's good.
Click to expand...
Click to collapse
Thank you. Updated to FRF83 this morning and I've had a full 3g signal, just couldn't pull data all day. Could over edge. Sure enough, GSM only was selected.
AT&T N1.
I'm having the same issue on a non-rooted phone on T-Mobile. No 3G after the FRF83 update. Full bars of service and 3G displayed in the status bar. Dropping to Edge only works but there is no data with 3G.
Lost Dog said:
I'm having the same issue on a non-rooted phone on T-Mobile. No 3G after the FRF83 update. Full bars of service and 3G displayed in the status bar. Dropping to Edge only works but there is no data with 3G.
Click to expand...
Click to collapse
Same issue here.
Switching to WCDMA preferred doesn't work for me though.....any help is welcome
I think it's a hardware problem with a lot of N1's.
Mine was ok the first 2 months, and later, 3g not working. This is driving me crazy ):
I have tried everything. Change the simcard, I did a reset of the data with my telcon, and nothing happens.
I've seen these problems on many N1's.
I hope google / htc release a fix for this problem.
Lost Dog said:
I'm having the same issue on a non-rooted phone on T-Mobile. No 3G after the FRF83 update. Full bars of service and 3G displayed in the status bar. Dropping to Edge only works but there is no data with 3G.
Click to expand...
Click to collapse
how bout checking your bands in the service menu. so *#*#4636#*#* -> phone info -> press the menu key for more options -> select bands -> choose one appropriate for your region (ie "USA BANDS").
If all else fails do a factory reset by going to the settings -> privacy -> restore factory defaults.. of course do a backup/sync/whatever before just to make sure you can get all your apps back.
There's other ways to do a factory reset via the bootloader .. its under recovery and you press up volume or the trackball I think and you can just select all the clear/erase settings there and that should clear out everything on the phone's internal storage.
The factory reset worked for me (via bootloader) when I upped from update-1 to FRF50 and didn't have any data icon next to my signal strength. Could call out but couldn't get data.
Hope that helps.
jasonpich said:
I think it's a hardware problem with a lot of N1's.
Mine was ok the first 2 months, and later, 3g not working. This is driving me crazy ):
I have tried everything. Change the simcard, I did a reset of the data with my telcon, and nothing happens.
I've seen these problems on many N1's.
I hope google / htc release a fix for this problem.
Click to expand...
Click to collapse
Check your APN settings. Do a full factory reset from the bootloader. If nothing works you should call tech support again. Most 3g issues where you have issues with connecting are service/signal level related. I *****ed early about my 3g issues on tmobile and it was the network as they've pretty much gone away with improving the backhaul in my area for HSDPA+ or updates to the phone's radio.
HTC is really really really cool about swapping phones and repairing them. If you feel you have a nexus that has hardware issues call them. I did this 3 times already (one time for minor cosmetic issues with the refurb they sent) and I couldn't be happier about how willing they were to replace/repair the phone. It turns out I really didn't have any issues with them at all.. with any issues with hardware from the second refurbished phone. It was service or software related and I'm happy to say with updates/tmobile service improvements I couldn't be happier with this phone.
blisk said:
Check your APN settings. Do a full factory reset from the bootloader. If nothing works you should call tech support again. Most 3g issues where you have issues with connecting are service/signal level related. I *****ed early about my 3g issues on tmobile and it was the network as they've pretty much gone away with improving the backhaul in my area for HSDPA+ or updates to the phone's radio.
HTC is really really really cool about swapping phones and repairing them. If you feel you have a nexus that has hardware issues call them. I did this 3 times already (one time for minor cosmetic issues with the refurb they sent) and I couldn't be happier about how willing they were to replace/repair the phone. It turns out I really didn't have any issues with them at all.. with any issues with hardware from the second refurbished phone. It was service or software related and I'm happy to say with updates/tmobile service improvements I couldn't be happier with this phone.
Click to expand...
Click to collapse
Thanks blisk, but the thing I don't understand is why Blackberry 9700 with T-Mobile bands, doesn't have problems at all ?
By the way, I rooted my phone , so the thing with the warranty it's complicated
I had it happen last night at work all night, but when i got home i checked my wife's tp2 and it also was doing the same thing so for levity wasn't the phone but tmobile. They started worming the same time also.... I think its tmobile.
Hello, I had the same problem with my imported n1. I'm using the tmobile version non rooted fully stock manually updated to frf83. I did a *#*#4636#*#* and selected wcdma only, rebooted and couldn't connect to my gsm network. Went in again and did a wcdma preferred, rebooted, and I works better, still changes fast to edge and G, but less often, I'm still trying it but I have high hopes its gonna be ok
Mmmm i did have problems with 3G too after pushing FRF83, but i found out that for some reason the APN settings weren't set correctly after the update. In my case the port setting after the proxy of the APN wasn't set, i changed to the correct value and it worked.
In conclusion, check your APN settings.
Just went from FRF72 to FRF83 and it's working fine.
I'm currently set to GSM auto (PRL) in the *#*#4636#*#* and I didn't change it to that after putting on FRF83.

[Q] 3g problems nexus one

hello every body
i have this problem with my nexus one when i am connected to 3g service (umts,hsdpa,Etc'). i can't make calls or receive any calls, i can't use the internet (data) or get sms and Etc'. but i have full bars reception. when i check the vi in setting to "use only 2g" the phone work great.
i tried everything downgrade/upgrade roms,radios. i tried to go back to my first backup and even do PASSIMG but nothing help i googled it every where but nothing
please some one can help???
without 3g the smartphone is useless
thanks,
shushkis
What network you on? I would at least see how old the sim card is.
Lots of time if you have an older sim card it just can't handle a newer system.
I am connected through Orange IL
and i tried switching sims even with other networks.
and more the phone worked fine at the beginning it just happened i remember i switch to one of CY roms and it happened
Have you tried a full wipe and reinstall the rom?
yes of course i tried customized roms and stock roms but nothing helped
I would check your apn settings...
apn connected to taking or getting calls?
i thought it's just for internet connection
Its just a guess.
If its a problem on multiple ROMs, its likely to be either hardware or settings. Settings are cheaper and easier to test, and that's the only setting I can think of...?
Of course, doing a full wipe (including system), installing a new ROM, and testing before you restore any apps and settings may be another way to test, but since the apn settings are pre-baked into most ROMs, it wouldn't rule our the apn...?
OK I tried to put apn settings and it didnt help
you say hardware?
but when I check in settings "use only 2g" the transceiver works great .
maybe the nexus have two transceiver one for 2g and one for 3g?
seems un-logical
No there are two radios one for 3g and one for 2g because 2g is for calls and 3g for data but when 3G is unavailable the phone will use the 2g for the data.
The Same Trouble
shushkis,
I have the same trouble, my 3G connection works so bad, but if I use only 2g connection, all works good... I have no idea what happend with my N1. I have a N1 for 3G 850 (AT&T) model.
Thanks for advantage.
So maybe the problem is the hardware? if the N1 have two inidvidul transcivers?
I have also the same problem. I've tried many different roms and radios. I use 900/2100 3G. What's strang is that 3G works perfectly at home, but when moving to another tower I get emergency calls only warning. 2g works fine.
I just started having 3G issues at home. With 3G on the phone reboots like once an hour, but on 2G I've gone days without a reboot. My 3G signal is not the best at home, but I don't know why that would make the phone reboot. I'm on T-Mo USA.
bobbyphoenix said:
I just started having 3G issues at home. With 3G on the phone reboots like once an hour, but on 2G I've gone days without a reboot. My 3G signal is not the best at home, but I don't know why that would make the phone reboot. I'm on T-Mo USA.
Click to expand...
Click to collapse
Go get a new SIM card...
danger-rat said:
Go get a new SIM card...
Click to expand...
Click to collapse
The one I'm using is only a couple months old, and it works well in my Desire HD, and my Moto Defy. It's only the N1, but I guess maybe it could be that. I'll look into more.
If it's only a few months old, then it may nor be the SIM that is the problem. I suggested it because a number of T-Mo users were having similar problems after a recent network upgrade, and a new SIM seems to fix the issue for most...

Cell signal keeps reverting to 3G

Hi,
So I'm having an issue keeping an LTE signal. I use straight talk with at&t and I can get LTE if I turn the radio on/off, but it will always switch itself over to 3G at some point in the same location. There are apps that can force it to do LTE only which works, but I can't make or receive voice calls over LTE.
Does anyone know how to fix this? This never happened on other phones on the same network. In my specific location I get 2-3 bars of LTE and 4 bars if switched to 3G. I guess it wants to keep using the better signal.
Also at home where I have full signal LTE and H+, it will choose H+ over LTE.
Had same problem. Switched sim slot to the other. 4g again. Try IT?
Did you try different APN settings? I'm guessing you already checked the preferred network option.
Sent from my MIX using Tapatalk
APN settings are good and I can get LTE if I flip the radio on and off...it just always wants to revert back to 3G at some point. Same thing happens in sim card slot 1 or 2
pacattack81 said:
Hi,
So I'm having an issue keeping an LTE signal. I use straight talk with at&t and I can get LTE if I turn the radio on/off, but it will always switch itself over to 3G at some point in the same location. There are apps that can force it to do LTE only which works, but I can't make or receive voice calls over LTE.
Does anyone know how to fix this? This never happened on other phones on the same network. In my specific location I get 2-3 bars of LTE and 4 bars if switched to 3G. I guess it wants to keep using the better signal.
Click to expand...
Click to collapse
Which rom are you on? I remember there's a specific rom that has a bad modem file. Trying updating to the latest version.
Maybe you can solve it by going to APN settings and set APN protocol -> IPv4 and APN roaming protocol -> IPv4 . That worked for me. I had the same issue.
Or try IPv4/IPv6. That's network related and maybe IPv4/IPv6 is correct for you.
I have to set it every time I flash EU or EPIC rom.
Good luck.
did you ever figure this out?
I'm having a similar problem on a Note 4 Global. Only it switches to 3G for a voice call and never switches back.
dennygreen said:
did you ever figure this out?
I'm having a similar problem on a Note 4 Global. Only it switches to 3G for a voice call and never switches back.
Click to expand...
Click to collapse
Firmware update?
james1089 said:
Firmware update?
Click to expand...
Click to collapse
I've updated it, and it's all the same. Once in a great while it will switch over to LTE on its own, but 99% of the time it will just sit on H+ forever even though I know the LTE is fine wherever I go.
I guess this is just how it's going to be.
I finally fixed this by wiping everything in twrp and flashing a newer version of the global stable rom. LTE works fine now, and it doesn't stick on H+ when I make a call anymore.
dennygreen said:
I finally fixed this by wiping everything in twrp and flashing a newer version of the global stable rom. LTE works fine now, and it doesn't stick on H+ when I make a call anymore.
Click to expand...
Click to collapse
That's interesting. I guess Xiaomi fixed the bug in one of the releases. I wonder why you had to wipe everything though. What if we try to flash the latest modem. Is there a link to that? Would that work?
Would modem be the same as firmware? There's a thread on here that has those. None of them did anything for me.
My LTE problem is isn't fixed after all I guess. Once it loses LTE, it still never reconnects to it on its own and goes to H/H+ forever.
I guess the only thing that I've fixed is that it actually switches back to LTE after a phone call.

Question Data not connecting on ATT since "3G switchoff"

So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. I received a phone call and while it works fine, it sounds like junk now. Like it is no longer actually using VoLTE like it always has. My phone doesnt seem to have any data however, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
EniGmA1987 said:
So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. However, my phone doesnt seem to have any data, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
Click to expand...
Click to collapse
moswen said:
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
Click to expand...
Click to collapse
Thanks for the reply. I tried deleting the MMS port and also the proxy just now and data didnt come back. I will try searching around for more APN info for how phones are supposed to connect now and see if I can find anything.
It looks like from what I could find that it is due to an IMEI whitelist ATT has, blocking data connection on any device not in their whitelist. The solution seems to be to root the phone and change your IMEI to a whitelisted model.
While my phone is rooted my IMEI is not cloned I definitely would not share my IMEI with ATT. When I got my sim card yesterday I had the attendant activate but I did not provide my phone so he did not get the IMEI from my phone. If you got a sim and they input your IMEI that could be a problem possibly. Just a suggestion to try and get a sim activated at a store without your phone.
I had also heard that most ATT MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rooting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
EniGmA1987 said:
I had also heard that most ATt MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rotting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
Click to expand...
Click to collapse
Happy you are back up and running and I'm glad that you found someone at ATT to do the fairly easy work of getting your IMEI cleared. Lots of people have been worried about devices not working on ATT because of this whitelist issue glad to see there are workarounds just wish ATT didn't make it so convoluted.

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