Hi all. I have this issue with my CC.
In two words:
One day CC received an update, downloaded it to 100% and rebooted. After reboot update process started again. And again. This started in Aug 2014.
Tried to use original wall charger, with and without HDMI extender. Result is the same.
Factory reset doesn`t work (both - from app and by holding button). CC reboots and begins to download the update again. Without initial setup because it still remembers the configuration.
The only way to get to main screen and use the APP - is to disconnect WAN cable from router, so CC will use the WiFi network without Internet access.
Found this thread in Google Support, posted a reply. The sympthoms and all actions are the same.
https://productforums.google.com/forum/#!topic/chromecast/3L4KNPi7BIU[1-25]
In the end of Aug CC started to work normally.
For a week.
And since Sep it is useless piece of plastic for me and others in that thread of Google Support Forums.
Any ideas how to bring it to life back? Device is not rooted. Firmware version is 16041.
I was thinking of buying Teensy, but want to give a last shot here.
For me something like that happened. When it was updating, make a factory reset and when it reboots, unplug it.
Make sure that you plug it to a wall plug and using a convenient adaptor to power the chromecast. Then, plug to HDMI again, and USB and, for me, it finished.
Also check the noise of the adaptor. Put it near your ear and listen if the sound is normal. Also, if still failing, try another adaptor.
fer456 said:
For me something like that happened. When it was updating, make a factory reset and when it reboots, unplug it.
Make sure that you plug it to a wall plug and using a convenient adaptor to power the chromecast. Then, plug to HDMI again, and USB and, for me, it finished.
Also check the noise of the adaptor. Put it near your ear and listen if the sound is normal. Also, if still failing, try another adaptor.
Click to expand...
Click to collapse
Thanks for trying to help. I have tried all of cables and adaptors and TVs I have. I dont know which combos of reset+plug+unplug I have tried for this 6 months.
k3nny2k said:
Thanks for trying to help. I have tried all of cables and adaptors and TVs I have. I dont know which combos of reset+plug+unplug I have tried for this 6 months.
Click to expand...
Click to collapse
OK. Then, you have tried a lot of things. But, can you send a video of the TV image and the pilot of the chromecast?. What type of TVs you tried? You can also try to use a friend's TV.
Also, I suggest you to force a OTA update:
http://forum.xda-developers.com/showthread.php?t=3026442
If none of these things work, you should contact Google in their forums or to the warranty. But not sending feedback on the app, because that is only for feedback. i don't know for sure what you need to do for send your device. I can't help you on that [emoji20] .
But try the reset combination. Send a video if you can showing what's on TV, pilot, the process you follow to restart, and how you force OTA.
Also, you should try to unplug it, wait a bit, plug again to HDMI and press the restart button BEFORE plug USB.
Different combinations can help. Also, if you can, send in the video the last method above.
More things:
- Try without HDMI connected
- In any moment it get blank pilot?
- Your mobile recognise it?
- If doesn't work factory reset, make sure you're pressing the button in about 1 minute and very strong (for make sure youre pressing well). And tell me if the light state change on that time.
Thanks [emoji1] !
First of all, thanks a lot for options.
fer456 said:
OK. Then, you have tried a lot of things. But, can you send a video of the TV image and the pilot of the chromecast?. What type of TVs you tried? You can also try to use a friend's TV.
Click to expand...
Click to collapse
Samsung le40c550 and Toshiba 22L1353.
Also, I suggest you to force a OTA update:
http://forum.xda-developers.com/showthread.php?t=3026442
Click to expand...
Click to collapse
Thanks, that was something new and promissing. But no
If none of these things work, you should contact Google in their forums or to the warranty. But not sending feedback on the app, because that is only for feedback. i don't know for sure what you need to do for send your device. I can't help you on that [emoji20] .
Click to expand...
Click to collapse
As i wrote in OP - already contacted Google Support Forums. "Plug original adaptor, make factory reset" and so on.
Worst thing is - I cannot make replacement, though It was bought in another country.
But try the reset combination. Send a video if you can showing what's on TV, pilot, the process you follow to restart, and how you force OTA.
Click to expand...
Click to collapse
Made a short video of my efforts this evening.
https://www.dropbox.com/s/elql9jtkbnam20o/CC2.mp4?dl=0
Also, you should try to unplug it, wait a bit, plug again to HDMI and press the restart button BEFORE plug USB.
Different combinations can help. Also, if you can, send in the video the last method above.
Click to expand...
Click to collapse
Didn`t manage to make a video, too hard to do it alone
But, If I press button BEFORE plugging USB - there is no reaction at all. Held it for 2 full cycles.
- Try without HDMI connected
Click to expand...
Click to collapse
Tried. No effect. White LED (downloading, applying), Red LED - reboot.
- In any moment it get blank pilot?
Click to expand...
Click to collapse
Generally - no.
Got it for 5-10 seconds by sending reboot commands via CURL from linux console, but after a few secs it goes to reboot again.
Another option to see it for 5-10 secs - is to change language for example. But only for secs.
- Your mobile recognise it?
Click to expand...
Click to collapse
After boot, and at about 30% it can be recognized by mobile app, i can go to Devices, change any settings, view firmware version, reboot and FDR.
- If doesn't work factory reset, make sure you're pressing the button in about 1 minute and very strong (for make sure youre pressing well). And tell me if the light state change on that time.
Click to expand...
Click to collapse
You can see on the video, that button works. 1. Press the button 2. wait for blink on TV 3. LED blinks from white to red, then white again.
k3nny2k said:
First of all, thanks a lot for options.
Samsung le40c550 and Toshiba 22L1353.
Thanks, that was something new and promissing. But no
As i wrote in OP - already contacted Google Support Forums. "Plug original adaptor, make factory reset" and so on.
Worst thing is - I cannot make replacement, though It was bought in another country.
Made a short video of my efforts this evening.
https://www.dropbox.com/s/elql9jtkbnam20o/CC2.mp4?dl=0
Didn`t manage to make a video, too hard to do it alone
But, If I press button BEFORE plugging USB - there is no reaction at all. Held it for 2 full cycles.
Tried. No effect. White LED (downloading, applying), Red LED - reboot.
Generally - no.
Got it for 5-10 seconds by sending reboot commands via CURL from linux console, but after a few secs it goes to reboot again.
Another option to see it for 5-10 secs - is to change language for example. But only for secs.
After boot, and at about 30% it can be recognized by mobile app, i can go to Devices, change any settings, view firmware version, reboot and FDR.
You can see on the video, that button works. 1. Press the button 2. wait for blink on TV 3. LED blinks from white to red, then white again.
Click to expand...
Click to collapse
Thanks for the video
Really strange. Also seems that doesn´t do a factory reset as normal.
Sorry but i don´t have idea what to do. The only thing I can say is to interrupt the OTA by unplugging the chromecast and try to plug again and before turn on the light, use the reset button. But i don´t have more possible solutions.
I can provide you a support link from Google in Spanish (my languague). I will translate you all the important info but if you want, you can use a translator or ask me.
The phone number to request support. Change Spain to your country: https://support.google.com/googleplay/answer/6179357?rd=2
Google says:
- We can only replace your chromecast with a device that can be sold and used on the same country that you bought the original.
You said it before. But I suggest you to try to get a chromecast and receive it on your house using a transport business like UPS or going to that country, if it isn´t too far. Also, you can try to call to your local Google´s support phone to ask all I said above (the possibility to send it to that country and receive it with UPS) and also ask for a repair on your country if that isnt possible in any way.
Also i suggest you to open a new thread (to see if they look more on you ) with all the details like you do here and attach the video . All of that to give the support forums an idea and they wont say you that is your fault!!!!! :good: Is THEIR fault!. And see if they can give and advice to Google and fix it on a OTA update or help you too to return your Chromecast! Everything is possible...
Also take that survey after publish the thread related to setup problems. And when they ask you for comments or more problems, tell a bit resumed everything and attach the link of the thread you published.
https://docs.google.com/forms/d/1zmdQtKU41r7KB6Ys9sKSJnPbnw1lg8QE0M5t6gRow4g/viewform
Really really good luck from me!:good:
Tell us the results!!!
Yep, factory reset doesn`t work. CC always remembers his name and WiFi credentials.
You said it before. But I suggest you to try to get a chromecast and receive it on your house using a transport business like UPS or going to that country, if it isn´t too far. Also, you can try to call to your local Google´s support phone to ask all I said above (the possibility to send it to that country and receive it with UPS) and also ask for a repair on your country if that isnt possible in any way.
Click to expand...
Click to collapse
Not too far. I`m in Russia, bought from USA
And i dont have any document, that confirms purchasing, except manual. I bought it from a man in Russia, who purchased a bunch of CC in USA and resell in RU to get some profit.
In that time CC was unavailable for purchasing in RU, so the options where either to buy from local private resellers, order it on ebay or in google store through third-party, bacause google doesn`t ship goods to RU.
>>"Proof of purchase is required.
>>If you purchased your Chromecast from someone other than a Google-authorised retailer, your purchase is not covered by our warranty. Please review our Warranty policy here."
Also i suggest you to open a new thread (to see if they look more on you ) with all the details like you do here and attach the video . All of that to give the support forums an idea and they wont say you that is your fault!!!!! :good: Is THEIR fault!. And see if they can give and advice to Google and fix it on a OTA update or help you too to return your Chromecast! Everything is possible...
Click to expand...
Click to collapse
I`m not alone with the issue:
https://productforums.google.com/forum/#!searchin/chromecast/update$20loop
And the answer is one: plug out, power off router, plug usb, make fdr, plug hdmi and so on. Useless.
Thanks for trying to help.
My teensy is almost there.
Will try to get root and Eureka. Hope it works.
k3nny2k said:
Yep, factory reset doesn`t work. CC always remembers his name and WiFi credentials.
Not too far. I`m in Russia, bought from USA
And i dont have any document, that confirms purchasing, except manual. I bought it from a man in Russia, who purchased a bunch of CC in USA and resell in RU to get some profit.
In that time CC was unavailable for purchasing in RU, so the options where either to buy from local private resellers, order it on ebay or in google store through third-party, bacause google doesn`t ship goods to RU.
>>"Proof of purchase is required.
>>If you purchased your Chromecast from someone other than a Google-authorised retailer, your purchase is not covered by our warranty. Please review our Warranty policy here."
I`m not alone with the issue:
https://productforums.google.com/forum/#!searchin/chromecast/update$20loop
And the answer is one: plug out, power off router, plug usb, make fdr, plug hdmi and so on. Useless.
Thanks for trying to help.
My teensy is almost there.
Will try to get root and Eureka. Hope it works.
Click to expand...
Click to collapse
And you can't contact to this person?
Yes I see the forum post. But I said open a new one with all the info you provided me here to see if with all the info they can help you more. Because you provide very short description of the problems of the forum. So it's recommended to open new thread to give attention to the support instead using an older one. I hope that you understand me now.
I also read that sentence that google says. But I thought at first time you bought it on a store instead of second hand (or first hand but sold by other person). I suggest you to contact to that person if you can, because that seems that he give you a bugged device.
If the forums or the person you bought it doesn't do anything for you, I suggest you to buy a new one.
Is only 35€.
Finaly Google closed thread with awesome comment "The original issue that was reported here has been fixed; if you're continuing to have this issue, please start a new thread"
Okay, here we go again - https://productforums.google.com/fo...ting-from-a-supported-app/android/WBhIaPlN8Uc
https://support.google.com/store/answer/6178715?hl=en&rd=1#contact=1&ts=462610Try this. Is the same but emailing. Copy all content to the email.
Related
So after a couple days of playing with my chromecast, i had unplugged it from my tv in order to plug in my mhl adapter to test a few things. Upon plugging the chromecast back into the hdmi port it wouldnt display anything, no home screen nothing. I then attempted to factory reset it. After holding the button down for a good 3 minutes, there was no reaction. Now none of my devices see the chromecast, as well as it not outputting any video. I have contacted google and they are RMA'ing it for me. I just wanted to see if anyone else has expiernced this yet? I believe it may be related to the chromecast overheating possibly.
zinv said:
So after a couple days of playing with my chromecast, i had unplugged it from my tv in order to plug in my mhl adapter to test a few things. Upon plugging the chromecast back into the hdmi port it wouldnt display anything, no home screen nothing. I then attempted to factory reset it. After holding the button down for a good 3 minutes, there was no reaction. Now none of my devices see the chromecast, as well as it not outputting any video. I have contacted google and they are RMA'ing it for me. I just wanted to see if anyone else has expiernced this yet? I believe it may be related to the chromecast overheating possibly.
Click to expand...
Click to collapse
You're not alone. I streamed a little Netflix and YouTube to my new Chromecast two days ago, and when I tried to use it again last night, none of my devices could find it. It's displaying a black screen instead of the home screen, and, just like yours, holding down the reset button does absolutely nothing. I'm calling Google tonight to return this one and try another.
Well im glad to know im not the only experiencing this though it makes me a bbit sad to see the device flunk out so quickly. If anyone else is experiencing this please let me know
Sent from my SPH-L720 using Tapatalk 4
Had the same issue. It was the metal prongs actually bending inside the device. Had to send mime off and wait for a replacement
Sent from my Nexus 4 using Tapatalk 4
Where do you send it?
NightHawkUndead said:
Had the same issue. It was the metal prongs actually bending inside the device. Had to send mime off and wait for a replacement
Sent from my Nexus 4 using Tapatalk 4
Click to expand...
Click to collapse
Where did you send it? I can't find info on RMA for chromecast
[email protected] said:
Where did you send it? I can't find info on RMA for chromecast
Click to expand...
Click to collapse
I just went through an RMA, it was fairly painless.
Note that I am in the US, RMA-ing a US Chromecast. Procedures may very well be different in other countries.
Go through the troubleshooter, then you will reach a point where you will get a number to call.
Speak to the representative, explain your symptoms and detail all the troubleshooting you have gone through. In my case it was extra easy for the agent because I have multiple Chromecasts and swapped the bad one for a working one and could rule out the power supply, USB cable, HDMI cable, and television all at once.
The agent will ask for your email address - if you have Google Wallet, use an address associated with Google Wallet - and send you an RMA form to fill out. You will need to enter Chromecast serial number and attach proof of purchase. I'm not sure what happens if you received Chromecast as a gift...
Once your RMA is accepted (usually within an hour or two), you will be sent an email with a link that must be clicked within 24 hours to continue the RMA process and a pre-paid return label to return the defective unit and all accessories.
When you click the link, you will go to Google Wallet checkout where you will "order" your replacement. Hint: Once your return is received, the entire order is canceled, including shipping charges, so you may want to choose the faster shipping.
An Authorization will be put on your credit card for the cost of Chromecast plus shipping.
Return your defective Chromecast, or if you wish, wait until the replacement arrives, make sure it works, then send your return back in the same packaging (this is especially useful if you have lost/discarded the accessories - not sure if they will accept a "bare" Chromecast without box or accessories)
Once your return is received, you will receive an email confirming that your order for the replacement Chromecast was cancelled and the held funds on your credit card will be freed.
My chromecast had a red light a week ago. I held the button to factory reset, it didn't reset instead it flashed white or pink (don't remember) and it showed the backdrop and worked fine. The chromecast is plugged into the USB port on the TV (WISELINK PORT, worked fine for a few months). Turned off TV, so that turned off the chromecast. Turned it back on the chromecast light is red, just noticed 2 days ago. Switched to chromecast as source and the TV got a signal but it was a black screen. Tried to FDR, didn't work so I just unplugged power and replugged it back in. Chromecast starts up with an exclaimation mark telling me to goto chromecast.com/startup-issues. Rebooted again, it said at the bottom chromecast with 3 dots (is that some old bootloader thing?). Tried using AC power adapter included in box, no signal still red light. Switched HDMI ports, no avail. I am scratching my head wondering what is wrong? From the top of my head I remember reading about some kind of hard reset on the chromecast subreddit, it had something to do with unplugging the chromecast still connecting power and doing something. The reset button isn't stuck (it clicks). The chromecast doesn't broadcast its SSID. Anyone have any other troubleshooting suggestions or things I should try?
Edit: The title should say "Chromecast red light (Think from new firmware 31432)
Sounds like your reset button is stuck.
Was your Chromecast rooted or stock?
bhiga said:
Sounds like your reset button is stuck.
Was your Chromecast rooted or stock?
Click to expand...
Click to collapse
My reset button clicks normally. It is stock. I fixed it one time by continuously turning it's power source on/off and turning it on it worked until I turned it off and back on again. (So it doesn't work , my fix doesn't work anymore)
In that case it sounds like it's (going) bad. I had one that was similar.
Call Google and get it replaced - the RMA process is pretty straightforward, at least mine was.
bhiga said:
In that case it sounds like it's (going) bad. I had one that was similar.
Call Google and get it replaced - the RMA process is pretty straightforward, at least mine was.
Click to expand...
Click to collapse
I bought it from Micro Center (a physical store) and don't have the receipt. Do you know if google replaces it or the store does?
xXAndrew28Xx said:
I bought it from Micro Center (a physical store) and don't have the receipt. Do you know if google replaces it or the store does?
Click to expand...
Click to collapse
If you're within the store's return policy, replace it with them.
If not, you will need proof of purchase, at least that was the case as of last July.
Thank you for contacting Google. In order for me to process your warranty, I'll need to have proof-of-purchase from you validating the retail sale date. For proof-of-purchase, please take a picture of the sales receipt and send it over as an attachment to this email.
Click to expand...
Click to collapse
(They send you an email after determining the unit needs replacement on the phone call)
Micro Center may be able to look up your receipt in their system if you know the approximate date of purchase and you used a credit card.
I was pleased to get the update, it asked that I get the charge up to 40% plus which I did and left it plugged in and proceeded. Took quite a while and then went to battery charge instead of reboot as has happened in the past.,, I did hit the power switch and it turned off, now nothing no charge indicator and no matter how long I hold the power switch nothing.. And other tips to wake this puppy up? I originally got it at Google IO.. Wonder if Google will help?
dartdog said:
I was pleased to get the update, it asked that I get the charge up to 40% plus which I did and left it plugged in and proceeded. Took quite a while and then went to battery charge instead of reboot as has happened in the past.,, I did hit the power switch and it turned off, now nothing no charge indicator and no matter how long I hold the power switch nothing.. And other tips to wake this puppy up? I originally got it at Google IO.. Wonder if Google will help?
Click to expand...
Click to collapse
I doubt that Google will be able to help you. Also, since its being about a year now, your watch probably doesn't have a warranty from Samsung anymore. Might still worth a try though.
See if your watch is detected by pc. I remember my watch had a glitch once. It wasn't booting up and was showing up as a device in device manager. I forgot the exact name, but it was not something you usually see when you connect in fastboot or adb mode. If it does then there might still be hope.
Try to boot your watch into fastboot mode. You need to press the power button and slide with your finger on the screen from left top corner to right bottom corner. Just slide it multiple times while holding the button. If it boots then you can either do factory reset or full reflash.
Thanks for the tips, Samsung seemed quite accommodating and gave me a return ship label,, we shall see, hoping for the best and not outrageous... Xing fingers...
aligatro2010 said:
I doubt that Google will be able to help you. Also, since its being about a year now, your watch probably doesn't have a warranty from Samsung anymore. Might still worth a try though.
See if your watch is detected by pc. I remember my watch had a glitch once. It wasn't booting up and was showing up as a device in device manager. I forgot the exact name, but it was not something you usually see when you connect in fastboot or adb mode. If it does then there might still be hope.
Try to boot your watch into fastboot mode. You need to press the power button and slide with your finger on the screen from left top corner to right bottom corner. Just slide it multiple times while holding the button. If it boots then you can either do factory reset or full reflash.
Click to expand...
Click to collapse
dartdog said:
Thanks for the tips, Samsung seemed quite accommodating and gave me a return ship label,, we shall see, hoping for the best and not outrageous... Xing fingers...
Click to expand...
Click to collapse
If they do end up "repairing" it, you will get a brand new watch. Samsung doesn't bother re-flashing or repairing old watches, they just send you a new one. Don't include your wristband though. You'll get your old one back... unless they lose it.
watch return
They were quite insistent that I send everything, band, charger and watch,, so we'll see..
aligatro2010 said:
If they do end up "repairing" it, you will get a brand new watch. Samsung doesn't bother re-flashing or repairing old watches, they just send you a new one. Don't include your wristband though. You'll get your old one back... unless they lose it.
Click to expand...
Click to collapse
dartdog said:
They were quite insistent that I send everything, band, charger and watch,, so we'll see..
Click to expand...
Click to collapse
Must be different in your country. Here is the instructions they sent me when I was sending my watch for repairs.
Shipping Guide Line
(1) Verify above information is correct
i.e: Name, Shipping Address, Model number and Serial number etc
(2) DO NOT INCLUDE ANY ACCESSORIES. (Cables, Remote control, manuals, Battery, Drivers, toner cartridge, imaging unit, transfer belt, waste toner bin etc), unless otherwise instructed.
(3)
a) Package Properly, this is the responsibility of sender
b) Include copy of this authorization in the package.
(4) Arrange shipping with UPS courier (United Parcel Service)
a) Attach UPS waybill on outside of the package.
b) write down UPS tracking number for your records
Click to expand...
Click to collapse
I guess it falls under "unless otherwise instructed" He was quite specific.. !!I did get the same printed instructions though...
As predicted Samsung sent an invoice for $188 to "repair" obviously not worth it with the new stuff coming out and particularly insulting since the OTC SW update caused it... Does not make me happy with Samsung to say the least...
I purchased mine from Amazon and in 6 months it was dead. Samsung would not warranty it in the USA because they told me that they didnt know where amazon bought it from and therefore wanted me to find out what country it came from and then they woudl give me that country customer service #. COMPLETE BULLcrap. amazon ended up giving me a refund.
Hi everybody!
I bought a powerbank with wireless charging function (interstep 10DQi). I put the phone on charge. After 30 minutes, I took it off and it turned off. Now you can't turn it on. Turn on only if put it back on the wireless charger or connect to wire.
I record video with problem: youtu.be/6eKAO1z-D_I (sorry, new users can't post links, add to the beginning http : // )
I need help. What should I do now?
Patriot123 said:
Hi everybody!
I bought a powerbank with wireless charging function (interstep 10DQi). I put the phone on charge. After 30 minutes, I took it off and it turned off. Now you can't turn it on. Only if you put it back on the charger. It doesn't charge from the wire.
I record video with problem: youtu.be/6eKAO1z-D_I (sorry, new users can't post links, add to the beginning http : // )
I need help. What should I do now?
Click to expand...
Click to collapse
Did you try holding power and both volume buttons to turn shut it off and then try to reboot?
airmaxx23 said:
Did you try holding power and both volume buttons to turn shut it off and then try to reboot?
Click to expand...
Click to collapse
Yes I try, but it doesn't help without charging.
If I using a wire, I can turn on phone too. But if disconnect from charging - immediately turns off.
Patriot123 said:
Yes I try, but it doesn't help without charging.
If I using a wire, I can turn on phone too. But if disconnect from charging - immediately turns off.
Click to expand...
Click to collapse
I'd try a factory reset next.
airmaxx23 said:
I'd try a factory reset next.
Click to expand...
Click to collapse
Ok, I tried it's now: one reset from system, and two from Recovery Mode. No result.
Looks like a warranty issue now...
Patriot123 said:
Ok, I tried it's now: one reset from system, and two from Recovery Mode. No result.
Click to expand...
Click to collapse
Great video but sorry to see such a nice device crapped out. It looks new and hopefully you can get a warranty replacement in your country. (Russia?)
CyberpodS2 said:
Looks like a warranty issue now...
Click to expand...
Click to collapse
Unfortunately in my country there is no official Google warranty
bobby janow said:
Great video but sorry to see such a nice device crapped out. It looks new and hopefully you can get a warranty replacement in your country. (Russia?)
Click to expand...
Click to collapse
Yes, I'am from Russia, but now live in Cyprus. There no official warranty too. The phone is three days old :crying: My friends advise me to try to write to Google and send them the phone by mail.
Patriot123 said:
Unfortunately in my country there is no official Google warranty
Yes, I'am from Russia, but now live in Cyprus. There no official warranty too. The phone is three days old :crying: My friends advise me to try to write to Google and send them the phone by mail.
Click to expand...
Click to collapse
Did you buy it from Google or 3rd party? I'm completely ignorant when it comes to foreign purchases and their limitations. Obviously, you speak English well enough to give them a call at the US phone number and beg for help. I think even if you bought it at a retailer they might make good. Just gotta get the right CSR on the phone. Good luck.
I'd try to flash the full image, that will sometimes bring one back from the dead.
Try using a different charger.
Sent from my Pixel 4 XL using Tapatalk
Patriot123 said:
Hi everybody!
I bought a powerbank with wireless charging function (interstep 10DQi). I put the phone on charge. After 30 minutes, I took it off and it turned off. Now you can't turn it on. Turn on only if put it back on the wireless charger or connect to wire.
I record video with problem: youtu.be/6eKAO1z-D_I (sorry, new users can't post links, add to the beginning http : // )
I need help. What should I do now?
Click to expand...
Click to collapse
I agree with @krabman ... if the phone is BL unlocked. Fastboot flash the full factory image (not OTA) allowing it to wipe data. If you cannot unlock the bootloader for some reason (oem unlocking toggle is grayed out in dev settings) then try a rescue OTA, which is flashing the full OTA image in recovery via adb. Instructions on how to do this are on the same page as the OTA images. You're not going to get anywhere with Google with a 3rd party purchased phone in an unsupported country.
Why would you buy the phone from a 3rd party knowing that you may not get any support from Google for it?
Why would you use a charger that isn't certified with QI charging which the phone supports?
Sorry I do feel bad that you are having this issue but to me it sounds like you didn't do you research and broke your own phone.
I am having an issue with Carlinkit 4 cpc200-cp2a after having OTA software update device died (no red or green led)
after following the BIOS flashing instructions from https://github.com/ludwig-v/wireless-carplay-dongle-reverse-engineering
now the device has a constant red LED connecting to the wall brick with no WI-FI or Bluetooth and refuses to accept FW via the offline method, have tried different versions of FW with no luck, any help?
Did the reseller suggest anything? What happened when tried?
I had the same situation today. I've sent a message to the seller but for the moment there is no reply. I will check the link provided here to see if there is a remedy.
Hi @5826315,
Hi @techo91,
I've a problem with same device on online OTA firmware update, and the offline update firmware works.
What type of firmware put on it? U2AW or U2W?
For my Carlinkit 4.0 / CPC200-CP2A (with red icon on menu) this works: U2AW.
I follow this guide:
My report:
https://github.com/ludwig-v/wireless-carplay-dongle-reverse-engineering/issues/157
I've find also a different firmware version on a FB group here:
CarlinKit Official Group | CP2A / 4.0 version 2022.12.26.1411 firmware
CP2A / 4.0 version 2022.12.26.1411 firmware https://drive.google.com/file/d/19loHeak1B_jGH_6sZHrAvCV7Vg-uhLUY/view?usp=share_link 【CP2A / 4.0 under normal use, do not update this firmware, this...
www.facebook.com
If the USB update do not work anymore, have you try to open the case? there is a different interface? but there is no documentation on web.
I have my issue resolved. I’ve contacted the manufacturer and asked for a firmware, they’ve sent one and with it and a USB stick, I was able to update a good firmware.
Can you provide link for the latest firmware + instructions please?
Hi Guys, guess why I'm here begging for help.......Yep. I've just clicked the OTA update on the CPC200-CP2A, it started to flash green/red, then stopped.
I waited, powered down, waited again, plugged in and nothing. When I connect it to power there's a very feint green light flashes on for a split second....then nothing, no LED, no way to connect to it (via wifi or via PC/USB lead), it just seems to be completely dead.
Any ideas please, I see a few people have managed to bring it back from the dead, but looks like they're using programmer boards etc and I'm afraid this is WAY beyond me. I've got the official firmware on a USB stick as per an online video, but this shows people inserting it when the red light comes on.....and i have nothing happening at all.
Any ideas or tips please?
reddeviluk said:
Hi Guys, guess why I'm here begging for help.......Yep. I've just clicked the OTA update on the CPC200-CP2A, it started to flash green/red, then stopped.
I waited, powered down, waited again, plugged in and nothing. When I connect it to power there's a very feint green light flashes on for a split second....then nothing, no LED, no way to connect to it (via wifi or via PC/USB lead), it just seems to be completely dead.
Any ideas please, I see a few people have managed to bring it back from the dead, but looks like they're using programmer boards etc and I'm afraid this is WAY beyond me. I've got the official firmware on a USB stick as per an online video, but this shows people inserting it when the red light comes on.....and i have nothing happening at all.
Any ideas or tips please?
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Click to collapse
What does seller suggest when contacted for support?
marchnz said:
What does seller suggest when contacted for support?
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Click to collapse
I'm still waiting on them responding in all honesty. I've sent them my device, serial number etc but no reply as yet. Trouble is I've owned it for over 12 months, so likely they'll say it's out of warranty, so likely to be a self fix or scrap.
Well, as suspected, the seller got in touch to say literally......"no light, it broken", so, unless anyone can suggest anything it looks like it's the bin for this particular device and a new manufacturer to try.
reddeviluk said:
Well, as suspected, the seller got in touch to say literally......"no light, it broken", so, unless anyone can suggest anything it looks like it's the bin for this particular device and a new manufacturer to try.
Click to expand...
Click to collapse
hit with hammer
I'm starting to think that might be an option. Will have to read up on these programmers I think, give that a spin.