[Q] Hangouts Scrolling Issue - X 2014 Q&A, Help & Troubleshooting

Whenever I open a Hangouts message from the active notifications on my Moto X, it automatically scrolls to the very top of the thread. This is for Hangouts messages and SMS messages inside the Hangouts app. I then have to manually scroll all the way down. It appears to happen sometimes when I get a message while the phone is unlocked, but every time when the phone is locked and I click the active notification. Has anyone else encountered this problem and/or found a solution? Is there a shortcut to auto-scroll back to the bottom?
I searched Google, and all I can find are tons of threads about Hangouts messages from the computer loading one by one in the thread on the phone app, requiring scrolling down to load each one. This is not the problem I am having, and the solutions offered (such as changing animation settings in developer options) do not fix my problem. I'm posting in the Moto X-specific forum because this is only happening to me on my Moto X 2014. I'm running 5.0 stock unrooted. I was not having this problem on my GS5 on stock unrooted 4.4.4 yesterday, my Nexus 7 on AOSPA 5 last week, or my Nexus 9 on AOSPA 5 today. This leads me to believe it is a Moto X-specific or stock 5.0-specific problem rather than a Hangouts-general problem.

I have the same issue also. It's not a moto x problem

I have found that if I back out of the thread then re-enter it, it starts me off back at the bottom. It's not ideal, but it works for now.

I've had that issue on my Moto X 2013 running 4.4.4. It's not a specific problem to the Moto X 2014. Can't tell you if it is happening on my Moto X 2014 since I had switched a few months ago to Google's Message app.

Dark9781 said:
I've had that issue on my Moto X 2013 running 4.4.4. It's not a specific problem to the Moto X 2014. Can't tell you if it is happening on my Moto X 2014 since I had switched a few months ago to Google's Message app.
Click to expand...
Click to collapse
Do you not use Hangouts at all anymore? Because it is happening to me with Hangouts messages and SMS, so even if I switch apps, I still have to deal with it happening with Hangouts messages. And I have tested it several different ways on my Nexus 9 and cannot replicate the problem.

Paddington said:
Do you not use Hangouts at all anymore? Because it is happening to me with Hangouts messages and SMS, so even if I switch apps, I still have to deal with it happening with Hangouts messages. And I have tested it several different ways on my Nexus 9 and cannot replicate the problem.
Click to expand...
Click to collapse
Yup. I stopped using hangouts. I just could not stand the UI.

My lady and I use hangouts to chat at work, so we use hangouts pretty much exclusively for seamless conversion when we are away from the computer or on our tablets, so I'm a slave to hangouts.

We just need an update for hangouts

Maknora said:
We just need an update for hangouts
Click to expand...
Click to collapse
But is it a Hangouts issue or a Moto X issue? I can't find any threads or anything about it on Google, and I have not experienced it on any other device. Dark experienced it on Moto X 2013, and it happens 100% of the time I open from active notifications, so I think the issue lies with active notifications.

I can confirm that this is fixed in 5.1, so just hope that the OTA is not far away

mike2k12 said:
I can confirm that this is fixed in 5.1, so just hope that the OTA is not far away
Click to expand...
Click to collapse
Nice. Thanks!

Related

[Q] Group messaging broken for Verizon Moto X?

I just came from a GSIII and picked up a Verizon Moto X, and I noticed that when someone includes me in a group sms, I don't see the other recipients; it appears as if the sender just sent me a personal text. At first I though it was a bug in Handcent (it's been really buggy lately), but the same thing is happening in the stock messenger. As much as I hated touchwiz on my GSIII, it was nice to be able to recognize when you receive a group text and see who the other recipients are. Is this a bug, or just a "feature" of stock android? Is it fixable? I'm not rooted yet, but will get around to it soon. Thanks.
Read the post wrong and replied.
Sorry
Deleted
Nobody else is having this issue?
Works fine for me. Just make sure u have group mms checked in the message settings for the stock app and or handcent
I am having the same issue. What is odd, is that my girlfriend has a Moto X too (On verizon) and hers works the way it should when she sends/receives a group message. The only difference was she ordered hers a week later and it came with Kitkat, I had to update mine myself.
For both the messaging or hangouts SMS app there is a setting for "Group Messaging". Make sure that's checked.
superm1 said:
For both the messaging or hangouts SMS app there is a setting for "Group Messaging". Make sure that's checked.
Click to expand...
Click to collapse
It has been checked the whole time.

Moto X group messaging.

So, I just upgraded from my old 4S to the moto x. i love it. It is really fast and snappy and does all the things i do exceptionally well.... except for one thing... group messaging. I can send messages out to a group, however when people reply to me the messages get sorted into separate threads from anyone on an android. it seems weird, and i have checked the MMS settings and they are all there. tried speaking with Motorola and they said it's working as intended. Was wondering if anyone else had this issue.
Also, i am on Verizon.
Thank you in advance,
-Jim
Just a heads up for anyone having this issue.
I read through some other threads and no one had an answer, i figured i'd update everyone and let them know what i found. I download Textra, this allowed me to get all my messages in one group thread. I even went back to the default texting app and all the messages were grouped. I then went and removed textra. the threads then split up again.
Long story short, it looks as though there may be some settings that you don't get the privilege of seeing with the default app. at this point textra is working and using super minimal resources so i'm ok with this.
jimski427 said:
I read through some other threads and no one had an answer, i figured i'd update everyone and let them know what i found. I download Textra, this allowed me to get all my messages in one group thread. I even went back to the default texting app and all the messages were grouped. I then went and removed textra. the threads then split up again.
Long story short, it looks as though there may be some settings that you don't get the privilege of seeing with the default app. at this point textra is working and using super minimal resources so i'm ok with this.
Click to expand...
Click to collapse
I like to try to get everyone on hangouts since almost everyone has a gmail account and it is multi-platform. I know that's not a solution to group messaging with the messaging app, but it's a great alternative I think.
Good idea,
yea, it is a good idea, i just feel like a **** telling all of my friends to use that for only me haha. this is working great and you can just use standard text messaging/mms.
Group messaging works fine on the Moto X. There does appear to be a SIM provisioning problem on some phones that can be fixed:
http://forum.xda-developers.com/showthread.php?t=2441250&highlight=group
Edit: I just re-read the OP - this may not be the same issue... take a look though and see.
DarthSudo said:
Group messaging works fine on the Moto X. There does appear to be a SIM provisioning problem on some phones that can be fixed:
http://forum.xda-developers.com/showthread.php?t=2441250&highlight=group
Edit: I just re-read the OP - this may not be the same issue... take a look though and see.
Click to expand...
Click to collapse
Yea I read that. I went in and I can see my phone number, I can also send the messages as MMS. For some reason when I get the replies they get split into different threads. Now that I use the textra app is has started working as it should. The weird part is it now works as it should in the stock app. Idk what behind the scenes settings it alters.
Sent from my XT1060 using xda app-developers app
jimski427 said:
Yea I read that. I went in and I can see my phone number, I can also send the messages as MMS. For some reason when I get the replies they get split into different threads. Now that I use the textra app is has started working as it should. The weird part is it now works as it should in the stock app. Idk what behind the scenes settings it alters.
Sent from my XT1060 using xda app-developers app
Click to expand...
Click to collapse
I have a verizon dev unit that is able to send and receive group MMS fine. So far I have only tested it with other phones on verizon though. Do you have the group messaging option turned on in the messaging settings?
Yup I went in and selected the group messaging option. The weird thing is that textra adds more options than my stock messaging app. Idk if its something that textra enables that for some reason I can't see in the normal settings. The pic with 17 at the end is my phone settings. The one with 66 is the textra app.
Sent from my XT1060
Replaced phone
So I spent about an hour and a half in total with verizon tech support and they had no idea why this is happening. I then went in and had them replace the phone at the store, sent a text before i even loaded any google accounts or settings. This issue still happened. I am kind of annoyed, but i guess i will have to try and wait for 4.4 to see if it fixes it.
I also use Textra for MMS, the stock messaging has never kept MMS in the same group for me on any of my phones. It is not a problem with the phone just Android's stock message app...kinda sucks, I've always hated it and I never use it. Textra is my newest favorite. Hoping Hangouts does a good job but until then I'm satisfied.
My group messaging worked just fine on stock messenger. Now with hangouts its still working just as good. Never really had a problen
Sent from my XT1060 using xda app-developers app
jimski427 said:
So I spent about an hour and a half in total with verizon tech support and they had no idea why this is happening. I then went in and had them replace the phone at the store, sent a text before i even loaded any google accounts or settings. This issue still happened. I am kind of annoyed, but i guess i will have to try and wait for 4.4 to see if it fixes it.
Click to expand...
Click to collapse
It has to be a provisioning problem if it followed you to a new phone. Have you tried your SIM card in a completely different phone that supports group messaging? I know that VZW has been doing group messaging for a while now. It may be different in stock Android (group messaging didn't work until 4.2).
Another thought: do you have a different phone that you can install CM 10+ on? I believe that does group messaging in the same way that stock 4.2+ does. That would be another way to confirm the problem is with the carrier, but doing it at a VZW store on one of their phones would carry more weight.
DarthSudo said:
It has to be a provisioning problem if it followed you to a new phone. Have you tried your SIM card in a completely different phone that supports group messaging? I know that VZW has been doing group messaging for a while now. It may be different in stock Android (group messaging didn't work until 4.2).
Another thought: do you have a different phone that you can install CM 10+ on? I believe that does group messaging in the same way that stock 4.2+ does. That would be another way to confirm the problem is with the carrier, but doing it at a VZW store on one of their phones would carry more weight.
Click to expand...
Click to collapse
I did not try a phone at the store, but it did follow me to a new moto x without even logging into any google accounts or anything. i unfortunately do not have any other phone that i could swap sims with to test this. It did work perfectly fine on my iphone 4s before though. Not sure if it was IOS messaging app fixing the issue with my network or not. It's odd that other apps seem to work perfectly fine though. At this point i'm going to wait for 4.4 and see if it works. VZW tech support in store and via phone have no clue.
I got my Moto X developer edition and the group messaging was working like a charm UNTIL I tried the texting from my computer application in chrome. since then, all my group texts are separated by user instead of thread.
LoffKat said:
I got my Moto X developer edition and the group messaging was working like a charm UNTIL I tried the texting from my computer application in chrome. since then, all my group texts are separated by user instead of thread.
Click to expand...
Click to collapse
Which computer application?
clankfu said:
Which computer application?
Click to expand...
Click to collapse
I'm assuming Motorola Connect. Same thing happened with me, but now with SMS Hangouts, everything is fine.

Motorola Connect not working with Hangouts 2.0

I updated to Hangouts 2.0 and have it handling my SMS/MMS messaging and now Motorola Connect no longer notifies me of new messages on my computer(s). It must have relied on the stock Messaging app somehow. Is everyone else experiencing the same loss of functionality when they've updated to Hangouts 2.0? I haven't tried to send an outgoing text message via Motorola Connect so I'm not sure if that still works or not. Hopefully they find a resolution rather soon as Motorola Connect was pretty handy for me while at work.
Motorola Connect probably doesn't have the rights to access the SMS Store/Notifcations directly, therefore relied on a bit version of SMS.
I have never used Motorola Connect, I used the CM MMS Apk then have now started using Hangouts.
You can turn off SMS in Hangouts and continue to use the stock messaging application.
BrokenWall said:
Motorola Connect probably doesn't have the rights to access the SMS Store/Notifcations directly, therefore relied on a bit version of SMS.
I have never used Motorola Connect, I used the CM MMS Apk then have now started using Hangouts.
You can turn off SMS in Hangouts and continue to use the stock messaging application.
Click to expand...
Click to collapse
I'd rather just stick with Hangouts now that I have it. I've turned off Motorola Connect and disabled my stock Messaging app in the meantime. Hangouts works great.
My connect is working with the new Hangouts app. I had to log out of Motorola Connect on both my phone and computer, but it now works.
Yep log out completely then signs back in
MOTO X GSM DEV
How did you guys get hangout 2.0? I saw the play store has the newest version. But my motox does not recognize the update??!! What's going on here?
I downloaded from android police
MOTO X GSM DEV
AndreaCristiano said:
I downloaded from android police
MOTO X GSM DEV
Click to expand...
Click to collapse
Thanks! I was just curious why I cannot download it from the Playstore when it already shows the new version...oh well.
I'm assuming it will soon be rolling out to everyone, just gotta wait I suppose.
Downloaded the latest version of Hangouts APK from Androidpolice. Not able to send receive MMS. Everything else works fine. Anyone else having issues with MMS? I'm on Moto X Verizon stock everything.
EDIT: Nevermind just found this thread. Must be a Verizon issue.
http://forum.xda-developers.com/showthread.php?t=2516172
joelp228 said:
Downloaded the latest version of Hangouts APK from Androidpolice. Not able to send receive MMS. Everything else works fine. Anyone else having issues with MMS? I'm on Moto X Verizon stock everything.
EDIT: Nevermind just found this thread. Must be a Verizon issue.
http://forum.xda-developers.com/showthread.php?t=2516172
Click to expand...
Click to collapse
Anyone else get this working? I just got the update for hangouts but Motorola connect doesn't work with it. I unlinked and linked the accounts 3 times but the notifications don't show up. If I refresh connect the messages show up, but notifications don't pop up when I get a message. Anyone have any suggestions?
(muse)ic said:
Anyone else get this working? I just got the update for hangouts but Motorola connect doesn't work with it. I unlinked and linked the accounts 3 times but the notifications don't show up. If I refresh connect the messages show up, but notifications don't pop up when I get a message. Anyone have any suggestions?
Click to expand...
Click to collapse
I'm having the exact same issue with Moto Connect. I figure we have to wait till Motorola comes up with an update to make it compatible with Hangout SMS

Hangouts Issue

Anyone having this issue? When I receive a text, I swipe up to go directly to hangouts and after I type in my pin to unlock, it'll take me to the hangouts app, but I'll have to scroll down through hundreds of texts before I get to the one that was just sent to me. This started happening after the latest update of hangouts. Tried clearing data/cache and rebooting, but it didn't work.
I've got the same. I only started noticing after I'd updated to lollipop though. If I go to the normal unlock, then hangouts, it takes me straight to the message...
Same here. A work around is opening hangouts directly and not through the notification.
Yup. Same thing and it is annoying as hell. Like mentioned before, going directly to Hangouts works, but it also negates the point of the shortcut from notification shade or lockscreen. The other thing that works is to just type your response and send it. It jumps to the bottom after you hit send. No good if you didn't get to read the sender's whole message, but if you already read it on the lockscreen or wherever and know your response it works.
Yea, noticed all those things after a while. I assume it's a hangouts issue and not Motorola's issue? Because it was working as intended until the recent hangouts update...
I don't think this has anything to do with the moto x. It happens on my nexus 4 and nexus 7 and started whenever the completely revamped hangouts a few months ago.
Sent from my XT1095 using XDA Free mobile app

[Q] Hangouts on Verizon Moto X 2014

When I open a hangouts convo from the active notification, the conversation sometimes scrolls all the way to the top and I need to manually scroll down. Has anyone else had this issue?
Yeah I have it too on the T-Mobile pure edition on lollipop ...I think its just a bug with the recent update so I guess we just have to wait for google to push a fix out
Sigh... it is getting quite annoying. Especially with the longer conversations.
I am seeing this as well running the retail/tmobile 5.0 lollipop, seems to have been a bug added in the last update to Hangouts, or possibly the previous update.
I have this on my nexus 4, 7 and moto x and have since 2.3 of hangouts. Its not a moto x bug.
Sent from my XT1095 using XDA Free mobile app
So i guess it is a hangouts bug then... Any way around it for people? Or do I just have to delete the conversation once it gets too long....

Categories

Resources