Database Develop

[Q] Nexus 6 Verizon Network problem

I've had a T-mobile Nexus 6 on Verizon network since Thanksgiving. I've had no problems at all UNTIL today. Woke up and my network symbol has an exclamation point next to it and when I try and make calls it sends me to Verizon's customer account services. Also, a dropdown bar with the words "sign into network" appear. After clicking on it it sends me to the Verizon's broadband page.
Anybody else have this problem and no what to do? Wanna run this by before I call and navigate customer service.
Edit: My account is fully paid and up to date

Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.

mordrukk said:
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
Click to expand...
Click to collapse
Yeeup. I've tried a factory reset and exchanging the sim. I put my wife's micro sim in and it deactivated her whole account. Verizon did this on purpose and I'm not happy. I've been using this phone for 3 months with NO problems

So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?

mordrukk said:
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
Click to expand...
Click to collapse
Okay, so I called Verizon and the tech could not get my phone activated. She said the phone number on that account wasn't working. While this was going on I randomly checked my EMEI number on Swappa and my phone was just reported Stolen/blacklisted! Although I bought on CL unopened in box with triple-checked clean ESN. I've used it for almost 3 months with no issues and a clean ESN. I even registered it through Motorola's website. I am beside myself. I didn't say anything to the tech because she was determined to get it working and I didn't want to be like "oh hey, yeah by the way I just realized this phone is reported stolen".
Well, it is still not working and tech pretty much gave up. So I'm gonna go down to Verizon and see if there is another workaround. I don't know if this is the reason it isn't working, but all evidence says so.
Anybody have any ideas on if this phone can be used again? Am I screwed?

That's sucks how that can happen. I to bought my nexus from someone and I sure hope he doesn't do the same thing. They should see one you activate it and use it for a period of time. Then all of a sudden reported stolen, that is a scam.
Sent from my Nexus 6 using Tapatalk

Haha! Figured it out.... Finally got to a tech who knew what was up. I'm on a family plan and unbeknownst to me my inlaw had an ipad stolen and reported it to Verizon, which in turn deactivated and reported device stolen. BUT, instead of reporting just the ipad, they reported the phone too. Doesn't make a whole lot of sense. But the tech fixed it.
I told him it up front it wasn't a verizon "branded" device, that I cut my micro sim card down to fit it and he said no problem he would get it working....AND he did.

Similar issue
I'm having exactly the same symptoms as you mentioned, but on Swappa my IMEI comes up clean. I've talked with Google, Motorola (source for my N6), and Verizon. This happened right after a *611 call related to a billing issue. The sim in the phone is a microsim cut from my S3. Worked for about a month, then boom. Finally talked to someone last night that "fixed" my issue, but it's flaky and temporary at best. The tech support person activated my phone as my old S3 somehow, but it does seem to work. One of the other Verizon techs put in a service request to add my IMEI to the Verizon database, but it was denied because of differences between the firmware/software on the Verizon N6's making mine "not safe" to be on their network. I'm looking for a long term solution. Every time I jump off WiFi I get the aforementioned network exclamation point and then it comes back. I'm wondering if the phone had Verizon's firmware version if they'd activate it? I think my IMEI is blacklisted?
I didn't want to start a new thread since this is similar.
Hoping I didn't break any other rules. Any help would be greatly appreciated.

Verizon Activation

I just got my VZW N6 today, and during the set-up it says it can't activate my phone.
The SIM card that came with the phone is in there, so I was wondering what I was doing wrong.
Any help is appreciated.
Thanks.

You just have to call customer service, even if it is a hassle. You can try the website first, or calling the automated number but neither of those methods worked for me (just activated my Verizon Nexus 6 5 minutes ago). The website didn't have the phone in the system, and the automated number said "terms and conditions have been accepted" over and over. Called customer service, they entered the imei of the Nexus 6 and they activated it quickly. It really should be much easier than this to activate a Verizon device (I got it on contract afterall), but Verizon has their ways.

ktimque said:
I just got my VZW N6 today, and during the set-up it says it can't activate my phone.
The SIM card that came with the phone is in there, so I was wondering what I was doing wrong.
Any help is appreciated.
Thanks.
Click to expand...
Click to collapse
Misread, ignore this.
Sent from my Nexus 6 using XDA Free mobile app

having the same problem here. havnt tried calling yet.

iifuzz said:
having the same problem here. havnt tried calling yet.
Click to expand...
Click to collapse
Called and they activated. though now i am getting an error saying
Our records indicate you recently purchased a device for this line of service but have not yet activated the device. You can change your allowance of minutes after you have activated your new device, or you may contact Customer Service at (800) 922-0204 for further assistance.
when i try to swap the device

just call and have them activate it manually, had to do the same with mine

Yeah, the "activation" step in the phone setup when you first turn on the n6 didn't work for me either (got my vzw n6 yesterday in the mail). I let it spin for about 10 minutes and decided to just skip that part.
After I linked my gmail account to the device and downloaded all my apps and contacts, etc.
Only after I did all of that did I finally move on to activating the phone. I called the vzw automated number and activated the phone by giving them my 10 digit phone# and supplying them with my pin code. The automated reply said that my phone is now activated. But any calls out using the phone would cause the automated voice saying I was in "roaming". So I had to do the *228 or whatever it is... then pressed option 2 and that was the final step to activation and also correcting the "roaming"..
The next step was to setup volte to allow voice calls while using hotspot. Thats a whole different subject, but I finally got that resolved too and working great.

Why does any of this **** surprise me. Same hear so guess I'll be waiting another day, lol, to get it set up. ****ing Verizon.

iifuzz said:
Called and they activated. though now i am getting an error saying
Our records indicate you recently purchased a device for this line of service but have not yet activated the device. You can change your allowance of minutes after you have activated your new device, or you may contact Customer Service at (800) 922-0204 for further assistance.
when i try to swap the device
Click to expand...
Click to collapse
That's a pending activation stuck on the line you upgraded on. What phone is on the line you want to put the N6 on? What phone do you want to put on the line that currently has the N6 on it?
---------- Post added at 06:18 AM ---------- Previous post was at 06:16 AM ----------
ygohome said:
So I had to do the *228 or whatever it is... then pressed option 2 and that was the final step to activation and also correcting the "roaming"..
Click to expand...
Click to collapse
No, you don't - *228 is only for 3G and basic phones it does absolutely nothing for 4G LTE phones.
It can take SIM cards up to 20 minutes to activate fully on the Verizon network.

JulesJam said:
That's a pending activation stuck on the line you upgraded on. What phone is on the line you want to put the N6 on? What phone do you want to put on the line that currently has the N6 on it?
---------- Post added at 06:18 AM ---------- Previous post was at 06:16 AM ----------
No, you don't - *228 is only for 3G and basic phones it does absolutely nothing for 4G LTE phones.
It can take SIM cards up to 20 minutes to activate fully on the Verizon network.
Click to expand...
Click to collapse
Awesome! By the time it links up you'll have "Waiting to activate" permanently burnt into your screen.

ChristianJay said:
Awesome! By the time it links up you'll have "Waiting to activate" permanently burnt into your screen.
Click to expand...
Click to collapse
LOL! no, you can activate the phone over WiFi. . Activating the SIM is different.

JulesJam said:
LOL! no, you can activate the phone over WiFi. . Activating the SIM is different.
Click to expand...
Click to collapse
yeah I know. I set everything else up. Just pisses me off that after all VZW's crap with this phone, just one more stupid inconvenience.

[/COLOR]No, you don't - *228 is only for 3G and basic phones it does absolutely nothing for 4G LTE phones.
It can take SIM cards up to 20 minutes to activate fully on the Verizon network.[/QUOTE]
I'm not trying to argue, but I'm saying that *228 did correct the roaming issue I was having.
I had been trying to place many calls and they all came back with voice recording saying that I would need to pay for the call from a credit card or by collect call since it was in Roaming. I too have read that *228 does nothing if using a SIM. But what I'm telling you as that after a long time of being stuck in roaming (much longer than 20 minutes... talking about 2 hrs after activation)... BAM after dialing *228 and pressing an option... it fixed the roaming issue.
Note, i did not activate the sim via this *228. Just the roaming thing.

Had same thing, just call, you'll bypass that activation, get into the OS and go to settings to give the agent the IMEI and ICCID.
They take 5 min to put on your account, you then reboot, it's as simple as that. End of story. I rebooted and it went on the network.
I haven't yet tried activating advanced calling to get voice and data yet, non issue right now, I just want to use the thing until the weekend when I'm going to unlock, root and flash TWRP. Once I've re-setup the phone, then I'll get to that, which actually will be easy, enable on phone on VZ site and then turn on on the phone itself.

I am having the same issue, after activating my Nexus 6 through Verizon, I still have a pending activation on the line that the Nexus 6 is currently on. I'm keeping the Nexus 6 on that line until it goes away, and Verizon seems to believe it will just disappear within 24 hours of activation. I'm nearing 24 hours, so once that is up, I'll call again and see if I can get it removed.

Non-Verizon Branded Nexus 6 on Verizon Network - Need startup help

I need to know the do's and don'ts with adding a non-Verizon branded Nexus 6 to the Verizon network. For example, I read that dialing *228 with Verizon will disable some features on the phone.
1. I purchased the Nexus 6 64gb through the Google Playstore and plan to activate it through Verizon. What are the do's and don't of getting the phone operational?
2. What are the do's and don't after getting the phone operational?
3. Screen burning looks to be a concern. Is there any screen break-in procedure to help prevent screen burning?
Are there any threads out there that have all of this information in one place? Similar to the rooting thread found here: http://forum.xda-developers.com/nexus-6/general/how-to-nexus-6-one-beginners-guide-t2948481
Thanks in advance for the help.

I just stuck the sim card in and booted up. Next went to the Verizon site and activated Advanced Calling. Then did the following...
"In order to enable the setting on your phone, head into the dialer and type in *#*#4636#*#*. When you hit that last *, your phone will jump into the hidden settings menu. Choose “Phone info” and then scroll down until you see an option for “TURN ON VOLTE PROVISIONED FLAG.” Tap that and then reboot your phone (I had to reboot twice for some reason to get it to work). Once booted, head into your phone’s regular settings menu, tap on “More” under “Wireless & networks,” then “Cellular networks.” You should now see an option for “Enhanced 4G LTE Mode” and it should be toggled on."
It was already provisioned evidently from activating on Verizon. It'll say TURN OFF if you're already provisioned. While I was in the "Cellular Networks" settings I changed Preferred Network Type from Global to LTE/CDMA. Then unlocked the bootloader,rooted with The Nexus Toolkit(because I'm getting lazy) and then flashed a 5.1 rom. You may (or not) want to leave your bootloader unlocked according to this thread. I don't know ,I haven't read the whole thing and wasn't planning on re-locking anyway.
http://forum.xda-developers.com/nexus-6/general/relock-bootloader-time-updating-to-5-1-t3053497

Tag cause mine arrives tomorrow. Same deal.

I traded for an at&t n6 popped my Verizon Sim in and everythings been smooth, it was already rooted and boot loader unlocked, I've installed twrp. My question is, are there any Roms I shouldn't flash, or are all Roms for the n6 game?

eric082684 said:
I traded for an at&t n6 popped my Verizon Sim in and everythings been smooth, it was already rooted and boot loader unlocked, I've installed twrp. My question is, are there any Roms I shouldn't flash, or are all Roms for the n6 game?
Click to expand...
Click to collapse
They're all good. Only differences are carrier branding.

thex2 said:
I read that dialing *228 with Verizon will disable some features on the phone.
Click to expand...
Click to collapse
*228 is not how you activate a 4G LTE phone on Verizon - that is only for 3G and basic phones.
thex2 said:
1. I purchased the Nexus 6 64gb through the Google Playstore and plan to activate it through Verizon. What are the do's and don't of getting the phone operational?
Click to expand...
Click to collapse
Call Verizon and tell them you are buying a used Moto X for your line and get them to mail you a nano SIM card.
Then when you get the N6, call Verizon tech support and ask that they put your new N6's IMEI on the whitelist - they need to fill out a form to do that. Call back the next day and have them activate the SIM card they sent you in the N6.
If they can great, if not, then wait another day and see if the request to whitelist the IMEI goes through. If not, then you need to get an IMEI of a Verizon branded phone to get the SIM card active on your line.
What phone is on your line now?
Then after you get the N6 active on your line, you need to get HD voice active on the line.

Sweet, also, I had already activated advance calling on my note edge, will I have go back and reactivate it? I just went into the hidden menu and I don't see the "turn on volte

Norwester said:
I just stuck the sim card in and booted up. Next went to the Verizon site and activated Advanced Calling. Then did the following...
"In order to enable the setting on your phone, head into the dialer and type in *#*#4636#*#*. When you hit that last *, your phone will jump into the hidden settings menu. Choose “Phone info” and then scroll down until you see an option for “TURN ON VOLTE PROVISIONED FLAG.” Tap that and then reboot your phone (I had to reboot twice for some reason to get it to work). Once booted, head into your phone’s regular settings menu, tap on “More” under “Wireless & networks,” then “Cellular networks.” You should now see an option for “Enhanced 4G LTE Mode” and it should be toggled on."
It was already provisioned evidently from activating on Verizon. It'll say TURN OFF if you're already provisioned. While I was in the "Cellular Networks" settings I changed Preferred Network Type from Global to LTE/CDMA. Then unlocked the bootloader,rooted with The Nexus Toolkit(because I'm getting lazy) and then flashed a 5.1 rom. You may (or not) want to leave your bootloader unlocked according to this thread. I don't know ,I haven't read the whole thing and wasn't planning on re-locking anyway.
http://forum.xda-developers.com/nexus-6/general/relock-bootloader-time-updating-to-5-1-t3053497
Click to expand...
Click to collapse
Great info man. Thanks for the reply.
JulesJam said:
*228 is not how you activate a 4G LTE phone on Verizon - that is only for 3G and basic phones.
Call Verizon and tell them you are buying a used Moto X for your line and get them to mail you a nano SIM card.
Then when you get the N6, call Verizon tech support and ask that they put your new N6's IMEI on the whitelist - they need to fill out a form to do that. Call back the next day and have them activate the SIM card they sent you in the N6.
If they can great, if not, then wait another day and see if the request to whitelist the IMEI goes through. If not, then you need to get an IMEI of a Verizon branded phone to get the SIM card active on your line.
What phone is on your line now?
Then after you get the N6 active on your line, you need to get HD voice active on the line.
Click to expand...
Click to collapse
Thanks for the reply. Great info here.
I called Verizon yesterday and told them that I needed a nano SIM for my Nexus 6. They over nighted one to me and I'll have it today. Was this a mistake? Do I need to call back and tell them I need one for the Moto X? And if not, does that mean I don't need to request the IMEI whitelist?
My Verizon Galaxy Nexus is the phone that's currently on my line.

I went to the Verizon store handed them my Google phone and they made it work. Maybe I was lucky I don't know.
Sent from my Google N6 on VZ

JulesJam said:
*228 is not how you activate a 4G LTE phone on Verizon - that is only for 3G and basic phones.
Call Verizon and tell them you are buying a used Moto X for your line and get them to mail you a nano SIM card.
Then when you get the N6, call Verizon tech support and ask that they put your new N6's IMEI on the whitelist - they need to fill out a form to do that. Call back the next day and have them activate the SIM card they sent you in the N6.
If they can great, if not, then wait another day and see if the request to whitelist the IMEI goes through. If not, then you need to get an IMEI of a Verizon branded phone to get the SIM card active on your line.
What phone is on your line now?
Then after you get the N6 active on your line, you need to get HD voice active on the line.
Click to expand...
Click to collapse
I didn't call Verizon for anything. Just cut my sim card down from my S4 and inserted it and booted up. Done.

thex2 said:
I called Verizon yesterday and told them that I needed a nano SIM for my Nexus 6. They over nighted one to me and I'll have it today. Was this a mistake? Do I need to call back and tell them I need one for the Moto X?
Click to expand...
Click to collapse
That's fine. But it won't be active when you get it - you will still have to get it activated. You need to request that your N6 IMEI get on the whitelist - ask tech support to fill out the form and submit it.
thex2 said:
My Verizon Galaxy Nexus is the phone that's currently on my line.
Click to expand...
Click to collapse
OK, well that uses a micro SIM card so you can't use it to get the nano SIM activated. But hopefully they can get your N6 IMEI on the whitelist.
---------- Post added at 08:09 PM ---------- Previous post was at 08:08 PM ----------
marsdiamond said:
I didn't call Verizon for anything. Just cut my sim card down from my S4 and inserted it and booted up. Done.
Click to expand...
Click to collapse
Right, but what does it show when you log onto your account? And did you get HD Voice enabled?

marsdiamond said:
I didn't call Verizon for anything. Just cut my sim card down from my S4 and inserted it and booted up. Done.
Click to expand...
Click to collapse
I have a question. So what happens if you would want to sell the S4? (Currently in that situation) will the person that buys it have trouble activating it?

JulesJam said:
Right, but what does it show when you log onto your account? And did you get HD Voice enabled?
Click to expand...
Click to collapse
I'd be curious to know this as well. Is it listed as a "Non VZW Device"? Or does it show as a Nexus 6? I called 2 different CS reps, and they all told me it is no problem to activate a device from Google Play Store. Same response from a corporate Verizon Store. Further more, I asked about the $25/month discount sticking and he says the discount is subject to your contract. Not your device on the plan. As long as your device is not on EDGE, and you're not on contract, you are entitled to the $25 monthly discount.
I purchased a sim cutter, and I'm jsut up in the air whether to get a 64GB from the playstore, or just buy from Verizon.

SkiRacer2144 said:
I asked about the $25/month discount sticking and he says the discount is subject to your contract. Not your device on the plan. As long as your device is not on EDGE, and you're not on contract, you are entitled to the $25 monthly discount.
Click to expand...
Click to collapse
Yes, you are entitled to it, that is not the issue. The issue is that if the system shows a non-Verizon device on the line, the discount hasn't been sticking through to the next billing cycle and people have had to call to get it readded each month. YMMV.
SkiRacer2144 said:
I purchased a sim cutter, and I'm jsut up in the air whether to get a 64GB from the playstore, or just buy from Verizon.
Click to expand...
Click to collapse
That just depends on how important 64GB vs. 32GB is to you.

itzleo94 said:
I have a question. So what happens if you would want to sell the S4? (Currently in that situation) will the person that buys it have trouble activating it?
Click to expand...
Click to collapse
The sim card is tied to your account so you wouldn't want to include it in a sale anyway. The buyer needs to pick up a new card and have it activated.

Thank you!...I just always remember putting in the IMIE on Verizon so I thought the device was tied to the account as well but thank you for the clarification.

thex2 said:
Great info man. Thanks for the reply.
Thanks for the reply. Great info here.
I called Verizon yesterday and told them that I needed a nano SIM for my Nexus 6. They over nighted one to me and I'll have it today. Was this a mistake? Do I need to call back and tell them I need one for the Moto X? And if not, does that mean I don't need to request the IMEI whitelist?
My Verizon Galaxy Nexus is the phone that's currently on my line.
Click to expand...
Click to collapse
Just get some scissors and cut your old sim down to fit. Really easy. You can download a guide to use. Why pay for an extra sim when the one you have will work just fine.

marsdiamond said:
Just get some scissors and cut your old sim down to fit. Really easy. You can download a guide to use. Why pay for an extra sim when the one you have will work just fine.
Click to expand...
Click to collapse
Verizon gives you SIM cards for free and lots of people mess up their SIM cards when they cut them down.
You only have to pay for a SIM card at a VAR.

JulesJam said:
Verizon gives you SIM cards for free and lots of people mess up their SIM cards when they cut them down.
You only have to pay for a SIM card at a VAR.
Click to expand...
Click to collapse
^this. Verizon overnighted the card to me for free. I didn't want to risk cutting the old one and then being without a phone. It's a business phone, so I can't afford to go without it.

JulesJam said:
Right now on ebay there is someone who is selling a Verizon Moto X 2014 and they have a picture of the box with the IMEI on it. You can use that to get your nano SIM card activated.
People really shouldn't post pics of their IMEIs like that, but they do.
Click to expand...
Click to collapse
You do realize u just told someone to do something illegal.

Weird issue with no data while making phone calls

Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?

Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475

HueyT said:
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475
Click to expand...
Click to collapse
I'm already unlocked, rooted, TWRP'd and using the PureNexus that came out end of april (I haven't flashed the one in may yet). I believe I'm also currently using the latest radio and latest bootloader.
Edit - I actually was not on the most recent radio, but I did flash that, no change.

The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.

Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933

Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
In others countries we don't get the same bands management, then I can't say anything about LTE.
But I'm on PureNexus 7.1.1 and I get the same "issue" about network droppin when calling. When the call starts, my phone turns into don't disturb-mode and recover the network only when the phone call ends.. It doesn't really cut my network connection, but it looks like. It may be rom settings.
However I don't care as long as everything works good, it's just an icon. (how a phone call can be done while network is shutted off ^^)
When I was on the stock ROM, this autumn, 7.1 version of Android did the same thing, loosing data connection while being still connected to the network (but at anytime not just phonecalls). Finding it back some minutes later. That was fixed with 7.1.1. Stock.
Hope that might help you (looks not ) if it's the same problem. May be give an eye to the Rom settings..
Have you tried if your device do the same thing with an another Rom ? (stock for example)

Larzzzz82 said:
The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.
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I knew something looked like it was missing. I don't have any enhanced 4g LTE settings in that section. Normally there's a tick box to turn it on there. It's missing. Is that due to them not having it turned on in my account?
Also for everyone else, this problem only started when I tried the whole at&t switch. I was on this rom when I switched and it worked fine before then. I didn't factory reset since then though, wondering if I need to try that.

zelendel said:
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
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Click to collapse
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.

BlockOfDynamite said:
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.
Click to expand...
Click to collapse
I think i'm going to reflash my rom today. I did the modem, twrp is up to date, bootloader is fine. I did the reset network settings (I was sure that was going to fix it, no dice). So I'm going to reflash the rom today and see if that fixes it. After that I have no idea what is left to try other than reverting to stock, which I'd like to avoid.

Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...

Larzzzz82 said:
Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...
Click to expand...
Click to collapse
How do you enter the hidden menu on the n6? I thought I found it but it wasn't working.

.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color

Larzzzz82 said:
.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color
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Click to collapse
I got in, VoLTE was not ticked. I ticked it. I got the setting for it then in settings. But making a phone call gave me an error. I rebooted, and it's not ticked now. So does that mean I need to call Verizon to have them flag my account?

You need to add it in your account then. Easy enough to do online. You want to, "manage features."

Larzzzz82 said:
You need to add it in your account then. Easy enough to do online. You want to, "manage features."
Click to expand...
Click to collapse
That did the trick. All fixed. Thank you! That was driving me nuts. I never considered the idea that the setting would be turned off . But since I did leave and come back...
Thanks again!

Glad you're all set. ?

New Razer on Verizon

So picked up my phone a couple days ago and have had a bit of a headache getting it activated.
Well long story short if you put in Sim and show LTE just toggle the cdma roaming off then on. That's it. I searched for hours, 4 different Verizon techs and finally was messing with that and it works.
Love the phone so far. Coming from a Nexus 6p, after the gcam port I have not one single complaint. It's everything I wanted it to be so far!
Sent from my Phone 2 using Tapatalk

oakvad said:
So picked up my phone a couple days ago and have had a bit of a headache getting it activated.
Well long story short if you put in Sim and show LTE just toggle the cdma roaming off then on. That's it. I searched for hours, 4 different Verizon techs and finally was messing with that and it works.
Love the phone so far. Coming from a Nexus 6p, after the gcam port I have not one single complaint. It's everything I wanted it to be so far!
Click to expand...
Click to collapse
Next time you switch phones, or anyone else on Verizon that is going to use the Razer Phone 2, do not just put the Sim card in. Go to Verizonwireless.com and go to change device with a device that has not been on your account. Type in the imei of the Razer phone 2 and the system will recognize that it it a CDMA-less device and make the proper changes. It will then tell you to insert the Sim into the Razer phone 2 and it will then work 100%. I haven't had any issues at all from day one. If you want to go to a device that does have cdma, just do the saw process with the cdma phone.

Anyone know why I'm having issues sending any pictures? SMS won't send anything but texts
Sent from my Phone 2 using Tapatalk

oakvad said:
Anyone know why I'm having issues sending any pictures? SMS won't send anything but texts
Sent from my Phone 2 using Tapatalk
Click to expand...
Click to collapse
Same issue as listed above - the RP2 is CMDA-less. Activate online as mentioned above, or just call Verizon customer service, and tell them you are switching to a CMDA-less phone, and they will need to get you transferred over to the tech department and they'll fix it for you - it's something on Verizon's end that needs to be changed on the account level, not an issue with your device.

So I toggled my cdma roaming again and everything is working again. Not sure why, if it's something I have to keep doing not sure if I'm keeping it.
Sent from my Phone 2 using Tapatalk

Hi, I am new to this site but I got the razer phone 2 and have it on the verizon cdma-less service. I have the entire phone working outside of wifi calling. When I do the *#*#4636#*#* on phone info it allows me to turn on and off mobile radio power, VoLTE provisioned, but I can't turn video calling, wifi calling on or off. I've talked to tech2 for verizon and they said I'm setup for it but the phone isn't accepting it. I do tend to drop service a lot as well compared to my samsung s7. Is there something I'm doing wrong? I also read that switching to this phone I should have gotten a new sim card but didn't.