Hi everyone,
I got my Z3 compact a week ago and all is good, but I just noticed something weird on the edge of the screen, it's like there's a wire or something popping out in the gap between the screen and the frame. This got me wondering if there might be a problem with the water resistance, what do you guys think?
The device is brand new and didn't suffer from any drops or any weird maneuvers, didn't even been tried in water.
Thanks and have a good day.
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looks like a misplaced gasket... try the pressure sensor in test mode, open dialer and digit *#*#7378423#*#*, then service tests and pressure sensor... push oh the screen, if the pressure doesn't change even a little bit, your phone is not waterproof and needs to be sent for repair
p.s. when I say push, I mean apply a reasonable force to the screen, not crack it.. if it really is a misplaced gasket, the pressure will be steady.. if not, you'll notice continuous micro-variations in pressure as you hold the phone in your hand
Actually it rises by 3 or 4 millibars and drops back (to lower value than the original) in two or three seconds.. This means it's intact I guess?
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I have the same problem with my z3 compact. But it's on the opposite side where yours have occurred. I don't know how much it would cost to get it fixed but I assume it would be a little expensive because I do think they have to replace the whole front LCD+Digitizer that comes with it's own adhesive.
But I'm not bothered about it at all because even when it was still intact, I said to myself that I would never put or drop this phone on the pool or water. I bought myself a protector just incase I want to take underwater pictures.
yes, it seems so.
But if you've just bought it, I'd return it anyway and buy another
Did it happen just like that or was it there since you bought the phone?
I agree with you, not gonna expose it to water, but still it sucks that you have a water resistant phone and you worry about water.
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Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
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heart_of_life said:
Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
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That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
scottjb said:
That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
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I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
SIRKRA said:
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
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Actually that's just the protective tempered glass I installed
The value of pressure was around 1004 since I got the phone, today I found it to be 994 but still responding to pressure. Is this normal?
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heart_of_life said:
I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
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Oh, I see.
No, that is not something to help open the phone. If it were, they would all have it.
It's only been a week, the store should easily be able to exchange it for you. If not, Sony will.
Sent from my Xperia Z3 Compact
Related
I have managed to somehow dent the micro sim cap/door, does the device need dis-assembly to replace?
I have found a place that stocks genuine parts, however after contacting Sony service center they want me to send the device away interstate, which seems ridiculous. Sony stated though "in order to keep waterproof integrity it is necessary to get the job done by technician".
Any thoughts or tips on replacing the door, is it just a matter of squeezing the rubbery ball through a slot(no pun intended)or is it more involved?
Regards
I wouldn't take a risk but that's just me. Especially if you're gonna be utilizing the waterproof part of the phone =)
Sent from my GT-N5100 using Tapatalk
I know, however, I dont want to send it away, the last time I sent away brand new device it returned to me with scratches and was obviously mishandled . We have quite a few Sony stores but none will deal directly with repairs, perhaps I have to make warranty claim. I have babied this device I dont even use it with sim card yet, it is my mp3 player only at night after work.
I can just see them charging me heaps for doing f-all more than swapping out a simple part. Surely this can be done without dis-assembly?
I dropped mine a couple of weeks ago, it landed on the micro sim flap as well and the dent was pretty bad.
It was, if I remember correctly, the xperia z ports could be pulled out and the replacement pushed back in. I've not see a breakdown of the z1 yet so I may be totally wrong this time around.
no the Z1 needsw to be pulled apart, I work at a mobile shop, the Xperias Z1 is a hell mission to pull apart, the flaps on the Z1, will break if you put them in without opening it
Ps:// http://www.xperiablog.net/2013/09/15/xperia-z1-disassembly-guide/
I just removed and replaced the door without disassembley it comes out very easily and goes back in very easily, problem solved. Save me $100 since shipping device is $20 and door replacement by tech is $80, what a rip off!
Disclaimer: Try at your own risk, however, I can say nearly 100% confidence that you wont have any problems.
Where abouts did you get the sim port door from please?
Just in stock http://www.witrigs.com/oem-usb-data...rs-replacement-parts-for-sony-xperia-z1-black
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---------- Post added at 03:06 PM ---------- Previous post was at 03:02 PM ----------
To be honest my cover for the usb broke off It would fit firm when I would place it back I still used it under water my problem was it wasn't attached and in between charging I had to put the flap in my pocket and yes lost it lol
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av4tar said:
Where abouts did you get the sim port door from please?
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Theres a few places, here and here also.
I agree with letting the sony technicians handle it... Sure you could just easily swap the caps but the official technicians should pressure test it first for waterproofness before sending it back to you...
My daughter pulled on e of mine off the other day, it just pops back in very easily and the way it goes in means there is no need for a pressure test. The bit that keeps it attached to the device has nothing to do with the waterproofing.
I was not talking about that part of the cover... I was talking about the cover itself if it perfectly fits on the ports or if it has any dents or gaps that would compromise the waterproofness of the phone even 1/4 millimeter gap from that would really mess up your phone
gregbradley said:
My daughter pulled on e of mine off the other day, it just pops back in very easily and the way it goes in means there is no need for a pressure test. The bit that keeps it attached to the device has nothing to do with the waterproofing.
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You say it pops in easily, is it that simple Greg. Not ordered mine yet. In hospital for a few days, probably do it in next day or two.
With the ends of the port that slot into the z1, has a triangle shapped lip, is it tough, malleable and pushes in easily?
Riyal said:
I was not talking about that part of the cover... I was talking about the cover itself if it perfectly fits on the ports or if it has any dents or gaps that would compromise the waterproofness of the phone even 1/4 millimeter gap from that would really mess up your phone
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true, but don't we take those parts off every day when plugging in the charger/removing SD card etc, and don't we put them back fine ourselves....
My USB cover isn't sitting flush anymore, does anyone know of a UK supplier for a replacement flap? Anyone else who's flaps are no longer flush?!!
Cheers
Riyal said:
I agree with letting the sony technicians handle it... Sure you could just easily swap the caps but the official technicians should pressure test it first for waterproofness before sending it back to you...
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Please! send device away for way over $100(for a $2 part!) where it will be most likely be sent back with scratches, mishandled by technicians, couriers and/or postal services at no less than a large shipping and handling premium (if you dont want to risk damage, ie insurances etc)
So you're looking at around $40 insured postage, $80 for repair plus another $40 return insured postage. I doubt theres any tests in terms of water, nitro or any other! There is no pressure test nor is there any evacuation test, its impossible!
The housing and port door components are mass produced by automated computer based programs that dont leave any room for error. There is certainly no testing in terms of pressure on the mass produced market devices, only the initial prototypes are tested and perfected then sent to production.
No issues with my replacement parts, Ive showered and washed down the device many times.
Glad that it's the case then! My only worries is if we buy it from 3rd party stores it isn't OEM(as I'm pretty sure sony wouldn't sell any parts of it's phone for retail) and it's not the same machine used by sony and there could be miscalculations or errors
homer285 said:
Please! send device away for way over $100(for a $2 part!) where it will be most likely be sent back with scratches, mishandled by technicians, couriers and/or postal services at no less than a large shipping and handling premium (if you dont want to risk damage, ie insurances etc)
So you're looking at around $40 insured postage, $80 for repair plus another $40 return insured postage. I doubt theres any tests in terms of water, nitro or any other! There is no pressure test nor is there any evacuation test, its impossible!
The housing and port door components are mass produced by automated computer based programs that dont leave any room for error. There is certainly no testing in terms of pressure on the mass produced market devices, only the initial prototypes are tested and perfected then sent to production.
No issues with my replacement parts, Ive showered and washed down the device many times.
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Have you removed back cover, and still maintained the water proof ability?
VTSSDUDE said:
Have you removed back cover, and still maintained the water proof ability?
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I will not do that! I saw screen light when I pull out my sd and usb cover caps and I am sure if the doors are open you will damage you phone. Fore sure the caps doors make the phone waterproof.
VTSSDUDE said:
Have you removed back cover, and still maintained the water proof ability?
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Absolutely no need to remove the back housing, I can confirm the doors/caps pop out so easily and go back in just as easily with no issues, I have taken mine under water at least 20 times since replacing microSIM door. I purchased my replacement from Part4repair.com and it looks and functions just as the original did. The parts are tested prior to shipping. If you waste $100+ for a simple door/cap replacement then you're being robbed blind!
I always have my phone in my pockets without cases, but am surprised that this happened with this phone which is marketed as water resistant and dust ... "proof".
Few weeks ago it seems that some dust got on the CCD, and it's quite apparent in pictures. Anyone had similar issues ? (see attached picture) Basically all pictures I take are pretty bad because there is clear black dots that have covered the CCD. The dots move around every few days... unfortunately. But it seems that they will not move off the CCD.
I"m guessing this must of happened in factory, and it's moving around inside the phone. The water resistance is still quite stellar.
If it happened in the factory, then return it to Sony. I think for this instance it'll be a free replacement.
iDroid8 said:
If it happened in the factory, then return it to Sony. I think for this instance it'll be a free replacement.
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I've the same problem too. 2 big spots that look like flies, I only noticed it the other day when taking a picture against a white wall :cyclops:
Don't know what to do...
I'm not sure if they can test if the flaps and things were breached by dust like they can with water. So surely it'd be a free replacement?
iDroid8 said:
I'm not sure if they can test if the flaps and things were breached by dust like they can with water. So surely it'd be a free replacement?
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Would love a free replacement, but bought it 2nd hand, (maybe third?), does the warranty still stand then?
Warranty is tied to the phone not the purchaser so should be, yeah. Tweet them, email them or call them to clarify.
iDroid8 said:
Warranty is tied to the phone not the purchaser so should be, yeah. Tweet them, email them or call them to clarify.
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Just dropped Clove an email, will update when I get a reply.
bobo89 said:
I always have my phone in my pockets without cases, but am surprised that this happened with this phone which is marketed as water resistant and dust ... "proof".
Few weeks ago it seems that some dust got on the CCD, and it's quite apparent in pictures. Anyone had similar issues ? (see attached picture) Basically all pictures I take are pretty bad because there is clear black dots that have covered the CCD. The dots move around every few days... unfortunately. But it seems that they will not move off the CCD.
I"m guessing this must of happened in factory, and it's moving around inside the phone. The water resistance is still quite stellar.
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It has been discussed many times..
For some it is because of a heat issue.. That makes the glue go loose and dust comes in..
I have gotten mine repaired.. No problems anymore
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Well the phone will be going back for "repairs" which is good.
However I did ask specifically if rooting the phone voids the warranty, and it does. So time to go back to stock (how?), will post back with the results in 14 business days.
Dears,
I just dropped my phone from 15 cm hight n top right corner landed on table(10-15 pages paper above the table), now i can see the cracked inside the plastic body. My question is, there will be warranty for this kinds of issue, its not even 1 month yet i bought. I read the seller warranty terms but it doesnt seems it will cover my issue since its my fault. I am not using any case ,we dont have any case in market, i live in dubai.
Sent from my D5803 using XDA Free mobile app
User error is hardly ever covered by warranty. However, differences in coverage exist between countries. In the netherlands, they are pretty strict when it comes to liquid or as I call it, crash damage. Not only that, the usability of the phone is not impaired by your visible cracks inside the plastic cover, so the damage is purely cosmetic. As far as I know, that is never covered within warranty (except for maybe the black iPhone, in which the damage was clearly produced by a production error ).
henkpeters said:
User error is hardly ever covered by warranty. However, differences in coverage exist between countries. In the netherlands, they are pretty strict when it comes to liquid or as I call it, crash damage. Not only that, the usability of the phone is not impaired by your visible cracks inside the plastic cover, so the damage is purely cosmetic. As far as I know, that is never covered within warranty (except for maybe the black iPhone, in which the damage was clearly produced by a production error ).
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Thank you for the reply... I will just stick n wait for case...
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khagenmgr said:
Dears,
I just dropped my phone from 15 cm hight n top right corner landed on table(10-15 pages paper above the table), now i can see the cracked inside the plastic body. My question is, there will be warranty for this kinds of issue, its not even 1 month yet i bought. I read the seller warranty terms but it doesnt seems it will cover my issue since its my fault. I am not using any case ,we dont have any case in market, i live in dubai.
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I can't see anything at all in that photo, perhaps you can point an arrow or circle the damaged part or something.
ghtop said:
I can't see anything at all in that photo, perhaps you can point an arrow or circle the damaged part or something.
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Yea actually hard to see in the picture... But if i look that corner i can see cracked....
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Had the phone for nearly two weeks.. Noticed the flap seems to open on its own this in turn taking away the "waterproof" abilities of the device.
Spoke to O2 UK and literally straight away the guy said they will be exchanging it.
I now have a courier coming tomorrow to swap the phones out so hopefully I don't get this issue again..
Can't fault the service from O2 here though they don't mess about!
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That's disappointing...
I'm planning on getting the Z3 Compact through a friend going to America which frankly means that if I have any problems like these I won't be able to use the warranty and replace the device. Hopefully I won't have any problems.
One thing that can prevent problems with the USB flap is simply not using it, but rather charging via the magnetic port with a dock/cable/adapter.
Tuberomix said:
That's disappointing...
I'm planning on getting the Z3 Compact through a friend going to America which frankly means that if I have any problems like these I won't be able to use the warranty and replace the device. Hopefully I won't have any problems.
One thing that can prevent problems with the USB flap is simply not using it, but rather charging via the magnetic port with a dock/cable/adapter.
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Shouldn't have to avoid using any part of the phone.. If it's not going to work properly I don't want it, no matter what it is I have bought..
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pricey2009 said:
Shouldn't have to avoid using any part of the phone.. If it's not going to work properly I don't want it, no matter what it is I have bought..
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Yes that's fair enough. It's a shame if the USB flap really does have design issues or maybe it's just a rarer issue that unfortunately happened to you.
Tuberomix said:
Yes that's fair enough. It's a shame if the USB flap really does have design issues or maybe it's just a rarer issue that unfortunately happened to you.
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Apparently it's not so rare, alot of people would seem to getting similar issues if you look on the Sony mobile forums..
I would advise everyone to check their units and make sure both flaps close properly..
If not your phone will not be waterproof and hence may die if you take it for a swim like they do on the adverts...
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At the end of the day, the flaps are made of plastic which can and will bend if you don't take care when removing or make sure its not getting caught in anything while its off.
I'm not saying this is the case with everyone, but likely for most...
I'm in exactly the same boat. Bought the black version from Clove, arrived just under 2 weeks ago. For the last few days, I noticed the flap was loose when taking it out of my pocket, thought it was becoming loose while walking around. Closed the flap and left it on the table, few minutes later, it was loose again, so definitely a hardware problem. Gave the flap a clear with an earbud but no cigar. Nano SIM cover sits nice and tight
Really disappointed as I really like the phone and apart from this issue, it lives up to my expectations for both the hardware and software. Gonna be a pain going back to my Nexus 4 which I wiped clean in the expectation I'd be selling it soon >.<
Is it a case of replacing the flap or is there a bigger problem? Anyone had any experience with Clove returns? Will they ship out a new one before I return the faulty one - would make life easier as I can use the Sony PC Companion app to transfer all my stuff to the new one straight away
zer0day said:
I'm in exactly the same boat. Bought the black version from Clove, arrived just under 2 weeks ago. For the last few days, I noticed the flap was loose when taking it out of my pocket, thought it was becoming loose while walking around. Closed the flap and left it on the table, few minutes later, it was loose again, so definitely a hardware problem. Gave the flap a clear with an earbud but no cigar. Nano SIM cover sits nice and tight
Really disappointed as I really like the phone and apart from this issue, it lives up to my expectations for both the hardware and software. Gonna be a pain going back to my Nexus 4 which I wiped clean in the expectation I'd be selling it soon >.<
Is it a case of replacing the flap or is there a bigger problem? Anyone had any experience with Clove returns? Will they ship out a new one before I return the faulty one - would make life easier as I can use the Sony PC Companion app to transfer all my stuff to the new one straight away
Click to expand...
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Its obviously a known issue or they wouldn't exchange it so fast in my case..
As soon as I told them the issue, the first response was "you will have it exchanged on your doorstep Monday morning"
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Vodafone Germany exchanged mine within a week (door to door) because of that problem.
Seems to be at least a whole production batch with bad tolerance...
Well got my replacement today and the flap on this unit closes with a "click"
So, definitely check your device does this or else it is not waterproof and needs replacing like the one I had before..
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Clove have agreed to do an exchange, apparently they've had others return it for the same problem. Hoping the next one is fine
zer0day said:
Clove have agreed to do an exchange, apparently they've had others return it for the same problem. Hoping the next one is fine
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How long ago did you buy it?
OT: I really don't understand why Sony isn't providing magnetic cable in their original packages. My guess is that there will be a lot of people who will not be familiar with magnetic charging option and damage their flops during opening for charging.
spider1029 said:
OT: I really don't understand why Sony isn't providing magnetic cable in their original packages. My guess is that there will be a lot of people who will not be familiar with magnetic charging option and damage their flops during opening for charging.
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There are no sony produced cables, only magnetic charging docks.. All the cables are third party only
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How did the Z1/Z2 waterproof covers hold up over time? I would assume anything made of rubbery plastic is gonna stretch and deform slightly over time with repeated opening/closing and exposure to the elements, so I'm curious how long these phones actually stay waterproof.
Just to join the club, have the same issue with my z3c on usb port side, sim card cover is closed as it should be. I already changed my phone once because of display issue and on that one didn't noticed that covers problem. So now I have another irritating issue. Just to inform those who claim that it is bad handling cause, I don't even use this cover cause from the fisrst day of use i had the magnetic charger just because of that I don't have to open this cover and risk to damage it.
So now I have damaged covere which was opened only once, when I inserted my sd card .
New replacement flaps on eBay selling for £5
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Have you tried it?
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I got my Z3c from Mediamarkt and found out the flap of the SIM-card wasn't closing either. If you would press it, it would stay in place for a small minute and hops open. I decided to return it and ask for a new one, because I bought the phone because of the waterproofing. I picked up a new one in the store and luckily the flaps were OK. Sony could easily fix this problem by changing the flaps, the rubber seems a tiny bit too thick.
Can I remove the rubber from the USB flap and it will still close properly?
Hi all. I've had my droid turbo for about a month and just before my case arrived for the poor thing it fell out of my pocket. The screen is perfectly fine and so is most of the phone except one of my corners is pretty gnarled up. Nothing affecting it structurally it is just a dent. I wanted to see if anybody had experience with the extremely vague Screen Assurance Program as it says that "Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage" will make it so you could not get your screen replaced. Since it is only a small dent and none of the previously mentioned should I be fine if i need a replacement screen in the future?
Yabbakinz said:
Hi all. I've had my droid turbo for about a month and just before my case arrived for the poor thing it fell out of my pocket. The screen is perfectly fine and so is most of the phone except one of my corners is pretty gnarled up. Nothing affecting it structurally it is just a dent. I wanted to see if anybody had experience with the extremely vague Screen Assurance Program as it says that "Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage" will make it so you could not get your screen replaced. Since it is only a small dent and none of the previously mentioned should I be fine if i need a replacement screen in the future?
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Can you take a picture?
It's the scrape right there. Other than that the phone is fine. Just want to know if this excludes me from getting a replacement screen down the line if I need it.
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Buy a new back on ebay.
Yabbakinz said:
It's the scrape right there. Other than that the phone is fine. Just want to know if this excludes me from getting a replacement screen down the line if I need it.
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I think that wont exclude u from getting a screen replacement. Its a guarentee for 1 year to change the screen for u.
I think that'll be fine, but you may consult with them for sure.