[Q] Replaced my handset - Xperia Z4/Z3+ Q&A, Help & Troubleshooting

Hi All,
Sorry if this info is somewhere already but I just couldn't find it (I think my search string was too long)
I had a Z3 and the power was not working correctly so I got it replaced on the warranty (its works phone) now I had downloaded hundreds of apps and it comes pre loaded with a load of apps.
I was hoping with the replacement to have a bit of a fresh start on the phone and not install all the bull crap apps I did before... but as soon as I am out of the setup of the phone it is already downloading every stupid app I ever downloaded.
is there a way I can stop this, I don't mind factory resetting the phone.

it depends on what version of android you have but there should be an option when you are setting up the phone that says something like "restore from backup." do a factory reset and then uncheck that option.

Related

Storage memory full

Hi all,
I have searched around and found no answers.
my tilt was acting up a little so i decided to go back
to my previous best setup of all files.. so i ran my backupfiles (3 month old)
as this one had the right type of files I needed.
When I ran it, it did its thing and when it restarted it said that storage memory is full and some programs may not be able to function.
and ever since I haven't been able to use my tilt.. nothing functions.
I called up the ATT guys (2 AM LOL) and they were like, this is a fone problem and you'll have to take it up with the warranty guys to get it replaced.
I was wondering if there was anything I cud do to stop that replacement as this fone has gone thru a lot of modifications and I dont' wanna lose it!
Don't sound like a hardware issue. If you hard reset your phone and do not load your backup do you get this error? Or does this only happen when you try reinstalling from the backup?
If the backup was done from a different ROM it could be whats causing the problem.
If its happening right after a hard reset without you installing anything then its probably the device.
Check whether you have a recording file in main memory
This could have happened if you accidentally pressed the record button and created a large recording.
These files are usually stored in main memory.
It happened to me a lot in my AXIMS.
You can check by using start-settings-system-memory and there's an option to check which files are eating up your memory.
Another way would be to use the built-in file explorer and goto to the PPCs root directory and check there (or in MyDocuments).
no the backup isn't at fault.
I used this previously and it worked fine.
This time I installed the sprint version of the HTC today plugin and I wanted to get rid of the original HTC today plugin .. removed the HTC today plugin, did a soft reset, and all my data vanished (contacts/calendar details and stuff)..
so I decided to restore my backup which should have restored everything that I lost.
When the loading finished, it said that storage memory was low, and since then I haven't been able to do anything with the fone.. can't even do a hard reset.
It doesn't even respond to a USB being plugged in to re-install the ROM.
tua96426 said:
no the backup isn't at fault.
I used this previously and it worked fine.
This time I installed the sprint version of the HTC today plugin and I wanted to get rid of the original HTC today plugin .. removed the HTC today plugin, did a soft reset, and all my data vanished (contacts/calendar details and stuff)..
so I decided to restore my backup which should have restored everything that I lost.
When the loading finished, it said that storage memory was low, and since then I haven't been able to do anything with the fone.. can't even do a hard reset.
It doesn't even respond to a USB being plugged in to re-install the ROM.
Click to expand...
Click to collapse
Have you tried a hard reset using the soft key combination? That should work regardless of any memory issues that would prevent you from getting to Clear Storage under Settings.
that's what finally worked.
It hit me at 4 in the morning
that there is a manual way
of doing a hard reset without
re flashing ..
thanks for all your interest peeps!

Serious nexus one problem!!! Help!

Had the phone for few days and a problem when i clicked for example the "MESSANGING" on my home screen it lead to aim screen to i click back it went to another app then i lcicked home i went home and clicked messanging again and it went to another screen of a app why isnt it go to messagning? it works now but it did that twice!!!! it froze everytime i tryed to quickly share a photo via facebook it froze one time there.well a new problem happened..... i locked it the nwhen i lciked the power to unlock no puzzle unlock wasnt there it was just my backround.. then i keep lockign and unlockign no puzzle i shut the phone off and restated?
Your best bet is to wipe your phone and flash a fresh rom onto it. What rom are you using?
its regular updated 2.2 nexus build number FRF91 idk anything else? its not rooted
Oh ok so purely stock.
1. Backup all your contacts:
*Open Contacts app
*Press menu softkey, select Import/Export
*Export your contacts to sd card
2. Go to settings -> privacy -> factory data reset [THIS WILL WIPE ALL DATA ON THE PHONE]
Your phone should restart, and you should be good to go.
thanks bro... why u think its glitching liek that because maybe all the apps i got like 20 from market and task killer? or what can it be? by the way i factory restored it once not because of this problem but jsut to clear all apps quickly... so i just did it lets see how it goes from now....
No problem, I'm here to help.
I remember reading recently that task killers from the market actually may do more harm than good. I don't exactly remember why, but that may be your problem...
P.S. I always thought task killers required root...I guess you learn something new every day
hahaha true true.. so these problem u heard about before or first time?
I've never heard of your specific issue but anything is possible
gotcha so right now i download most apps such as aim,calorie counter, magic marker, pandora, yahoo mail, drink recipe, shazam, shopsavvy, WHERE thats about it.. no task killers no battery displayers no nothing.... hopefully this problem wont occur....
Good. Just send me a PM if you run into the issue again
gotcha.. thanks anyone got any ideas why it would occur..... apps? virus?
Were you using a program to customize the icon? Like Folder Organizer?
nope.. but i did have astro zipper program i had lock up 2.0 i had werid thigns just got a habit of downloading i enedup delting lots but problem occured i just did a factory reset so far no problem.....
bigg12x said:
Had the phone for few days and a problem when i clicked for example the "MESSANGING" on my home screen it lead to aim screen to i click back it went to another app then i lcicked home i went home and clicked messanging again and it went to another screen of a app why isnt it go to messagning? it works now but it did that twice!!!! it froze everytime i tryed to quickly share a photo via facebook it froze one time there.well a new problem happened..... i locked it the nwhen i lciked the power to unlock no puzzle unlock wasnt there it was just my backround.. then i keep lockign and unlockign no puzzle i shut the phone off and restated?
Click to expand...
Click to collapse
From what you're explaining, its seems you're experiencing the touchscreen issue. Most if not all of the N1's have this problem. It's a known defect that HTC chooses not to admit too. As of now there's only a temp fix which is to press the power button on & off. Its a problem that randomly occurs. There's nothing that'll specifically trigger the problem, it just happens when it happens. Flashing to a custom rom will not solve your problem becuz its hardware related. If you haven't voided your warranty in any way, your best bet is too warranty exchange/repair your device until its fixed.
ya im going to call warrernty now and see what the deal is!

[Q] Foce close error all installed apps not showing 2nd time...

Hi,
I have a rooted GT-i9000m (bell Galaxy S Vibrant). I used the one click lag fix to root my phone and it works fine.
A few days ago out of no where all the apps started auto closing as soon as i opened them and then both the menu and back touch buttons lit up and the screen went black. I held the power down till it rebooted only to get and error with com.android.calendar even tho I never use the app. When it finish's booting none of my installed apps are showing.
The first time it happened with com.android.app and I did a full wipe and factory reset and just reinstalled everything.
Ideally I don't want to system reset to factory settings again and lose all my files and notes that i copied back on to the phone 2days ago...
Please note I have tried clearing the data for the calendar app in settings -> apps and i cleared the calendar back up. My problem is that none of my installed apps are showing...
(Update) I also cant reinstall or update apps due to a Installation error - Insufficient storage. But there's room on both SD cards. I also set 850mb for apps when i did the one click lag fix and i don't have 850mb of apps installed.
(Update 2) I did a factory reset again this time i didn't format the internal and external SD cards. (It works like new again) Thus I got to keep all my personal files and ring tones ect. The only thing that was deleted that I didn't back up is my Notes. This leads me to my new question whats best for backing up apps on a rooted SGS (bell Vibrant)?
If anyone has answers they would be much appreciated.
i had the same problem
install rom manager from the market place
there is a option in there "Fix Permissions" just run that and it will fix it up for you
only takes 1-2min to run
Tried what you said but i cant install anything... I get Installation Error - Insufficient storage available.
I now understand the cause of the problem. I change my battery once and some times twice a day. At first I would wait for the long shut down (untill the screen goes totaly black) and then take off the back and swap out the battery. At least 3 times the phone would boot up and ask me for the network unlock code (I bought the unlock code directly from bell for 75$). I found this rather annoying so i tried just taking the battery out wile it was on (idle) and it appeared to work flawlessly at least 20-30 times before the phone would start to do an endless force close loop cycle. This kept forcing me to do a factory reset on the phone. I can only assume the one click lag fix and my disregard for the need of the shutdown before removing the battery must be all the cause of my problems.
I will try and see if my phone is more stable with out the one click lag fix.
nope that is not the cause of the problem
but it sounds like you are another victim of the lag fixes that is killing your internal SD card.
not the fault of the lag fix, it just make the problem apear sooner than later
I have been having a similar issue and I'm using Voodoo lagfix. I think it's because I took the battery out before it had completely shut down.
read this
http://forum.xda-developers.com/showthread.php?t=793404
Well the phone bit the dust today. I opened up google maps to look up an address and it crashed with the usual error. So i rebooted the phone and now it stays stuck at the boot logo. (the glowing S with both touch keys staying lit) So i did the recovery thing again but this time I had to do the Vol-up + home + power in order to get the phone working some what. IDK but it wont let me log into my google account to sync my contacts. My APN settings are correct and working and I even tried off my Wifi at home. I'll just hope its a google problem and not my phone acting up. Thanks for the pointer to the bad internal SD. That may be the problem kinda hard to prove it to Samy thoe...
I get force close errors after about 4-7 days of use. Now its gotten worse. A few days ago I was looking up an address and my phone crashed and rebooted it self. It then hug at the S boot logo for 20mins. I got to my friends apartment building to find my phone still stuck at this boot logo. I couldn't remember his apartment number or buzzer code... Normally i just check my contacts list and buzz the code. I was standing out side in the Canadian fall cold wind trying to get this phone to work... OMG i almost just smashed it on the spot. Anyways I remembered about something i had read on this forum about the recovery mode ( i had used it to root ) so i tried that out got the little menu and tried every option before having to do the dreaded factory reset. Well nothing work with the exception of the factory reset it got my phone working in about 5mins... LOL
Anyways I thought I might try upgrading the firmware when I got home. What a mistake... I cant control my phones MP3 player via my bluetooth car stereo any longer. Tried everything even a factory reset and formatting the internal and external SD's. I tried running it with out rooting it again and with out the lag fix in hopes that I wouldn't get a force close error. Wouldn't you know it about 5 hours after the factory reset un-rooted just after i finish coping over all my music. I get a force close error! So I tried again and this time the phone ran for about 30hours before it started giving me force close errors about the email now...
Sigh I've tried just about everything in my power to make this phone work. So I assumed it must be the phone... I called Samsung up to get a RMA going... Wouldn't you know it they tell me that I have to call my carrier to get it RMA/repaired. I try to explain that I bought the phone with out a contract and bought the unlock code from Bell so I could use it on Fido. They tell me to call Fido... ROFL Fido wouldn't even give me their APN settings when i got this phone so knew they would be of no help. They don't even have one android phone in their line up i tell the sammy rep. So they tell me I should go back to the Bell store I bought it from to get it repaired/RMA'ed.
I doubt Bell will be of much help but here's hoping.
Do you think my phone is broken, bad flash, buggy memory, ect and needs to be RMA'ed?
Update...
I got my phone back from repairs 2 weeks ago. They flat out replaced the phone for a new one. This was a huge headache for me because the new one wasn't unlocked. Took Bell 2 hours to get the new one unlocked wile my wife waited out side double parked downtown! (I thought it would be a quick pick up and I would be out) The blue-tooth works flawlessly again!!
Much to my dismay the replacement phone has started acting up much like my first one did. It gets several force close errors a day and has gotten to the point where it no longer can send or receive text messages (using Handcent). The stock Music Player app also force closes at random with more frequently. It looks like I got another Lemon. This time around I did NOT root, lag-fix, or flash firmware. I will be sending it for repairs as soon as I can afford to buy another phone to use wile this one is off at repairs. My back up phone is a 3~ year old Iphone3g that my son has made his... (cracked screen, vol rockers dont work, power button is jammed in, the LCD screen it self is bleeding on the top edge)
The Vibrant never let me down other than as a phone. As a divx player or using all-share it rocks! I use these features A LOT to play my 720p divx movies on any TV or the projector in the bedroom .
with that being said I might keep the phone just as a portable movie player to bring from place to place and put my sim in something more stable.

[Q] Big crash today, all contacts, settings, unprovoked.

So this morning when i got up to get to work, i looked at my SGS, checked the gold prices app, stuck it in my pocket, then went to work.
at about 3pm i took out my phone to fiddle with it for a bit, and it was at the initial setup screen, the series of promts you get when you first switch on the phone after unboxing it... i skipped through and found that all my settings were gone, and all my contacts were gone, except for the stock crap that comes with the simcard.. my history was gone, but some of my SMS's had survived.
None of the applications were gone however the menus had been re-arranged, and several of the apps froze immidiately when they were opened; it seems all settings within the applications have been erased as well.
The applications that did not open, i deleted then re-installed from the market, and the fresh downloads seem to work.
I have managed to scrape ~15 contacts from the few sms's that are in the history, but this is well short of the ~400 i have lost. I would be able to get more back if i could sync it with facebook, which isnt working (says "sync is down"). I stupidly dont have anything backed up on my computer, and an old (januaryish) backup of my contacts on my dads computer i couldnt find the file for.. (probably deleted). The reason i didnt do a backup is because i didnt expect this to happen, i dont mod the phone or do any dodgey downloading that would cause such a crash.
I have no definate idea what could have caused this, as the phone was running totally without issue for ages, and had no major setting changes or application installs for weeks before today. I know it happened today, because in the morning i checked the goldprices app, which worked fine, and after the crash that was one of the applications that didnt work. Meaning it happened between 9am and 3pm. During this whole time the phone was in my pocket, it had no impacts, and i was not near any machinery that might emit strong heat/magnetic fields all day. My only suspiction, is that i was given an iphone for the day, which i stuck in the same pocket.. and maybe the added magnetic field / radio signal could have stuffed the SGS up.
This really is a bad thing for me, so if anyone has any ideas on how i could get my contacts back i would definately appreciate it.. I thought about putting in a complaint to samsung but ive known for a while that they dont care about their own customers..
hey bro which rom where u using??
they should automatically sync with google, unless you unchecked the option.
check under settings options in contacts and see if there is a way to restore them, i know there is but its been so long since i have been on a stock samsung rom i cant remember...
Hi mate, i flashed a kernel to it weeks ago and thats about it, thisi s what it says in settings/about phone
firmware version: 2.2
baseband version: i9000DTJP3
kernel version: 2.6.32.9 [email protected] #22
build number: FROYO.DTJP5
cheers
I need to bump this up because this has happened to me AGAIN
This time there was no iphone, the phone coincodentally was sitting in front of me and i watched it reset itself, when it booted up it was in the initial setup screen, after which i got force close errors for facebook and gmail.
It appears this time that my contacts and messages and apps, and data, and settings... did not get lost, however MOST of the applications, including the stock ones and autostart ones, give Force close errors, including the force close errors i get on startup from the stock gmail app and the facebook for android app.
last time i did not remedy this, i scavenged what data i could, and deleted/re-downloaded the applications that didnt work, note; this didnt work for all of them.
I cant however delete the stock gmail app and i would rather treat the source of this issue than its symptoms.
Have already tried: factory reset/data wipe from CWM recovery boot
cache partition wipe
fix permissions
went to attatch it to kies to see if updating the firmware would work, but clicking 'update' i get a strange error in a non-english language, and the update does not perform.
Although now i cant even get it to connect to kies..

Camera app not working at all and frozne on the questions from first run

Hello guys,
So my desperate anger on this phone reached again another level.
I simply can not use that stupid camera at all.
Here is the video what it is doing when I am trying to run it.
Sorry for the quality it was recorded with wife's xperia 5 and sometines I mpved a lot with my hand holding the phone.
But I think you will be able to see the main issue - the never ending first time run questions of the camera app I have.
https://youtu.be/D9BOdk3uGuc
So can anybody tell me what can be the issue ? I turned off the battery saver, I restarted phone several times, I cleared chace and storage in camera app several times already. But still I have this issue with camera app.
I do not want to do factory reset as I already have some data and other app settings that I do not want to lose or I do not want to manage the settings again from scratch. But if it will be the only option, looks like I will have to do it at the end.
Really thinking, screw warranty and go the unlock bootloader way, even for the price that I will lost that super enchant settings for the camera that I can not use at all at the moment...
Either contact the Sony service.
Or Upgrade to 10.0.
Or Fullwipe your phone.
Or do a combination of these.
Or try to delete the appdata of the camera software.
Oh and don't unlock the bootloader if you don't installed and booted 10.0 first.
Martin I am on the latest Android 10 from March update. Sorry do not know the number now but I updated 2nd or 3rd march. And I moved to Androdi 10 in January I think or in February. So running on Android 10 for some month now.
Contacted Sony they told me to try a few things that I tried but nothing helps.
Looks like I need to try the last option factory reset which I do not want to but well need to give it a shot.
Delete the appdata ? Like clear storage ? I deleted storage a few times. Or you mean to go via total commander directly to camera data and delete there something ?
Jovzin said:
Marin I am on the latest Android 10 from March update.
Contacted Sony they told me to try a few things that I tried but nothing helps.
Looks like I need to try the last option factory reset which I do not want to but well need to give it a shot.
Delete the appdate ? Like clear storage ? I deleted storage a few times. Or you mean to go via total commander directly to camera data and delete there someting ?
Click to expand...
Click to collapse
Oh, sad to hear that you already tried everything
Except doing a factory reset or using a custom I don't know any other way.
(Mainly because I never saw this issue)
Maybe it is caused by userdata from Android 9 somewhere in the system.
Since it isn't a common problem, the fullwipe might be the solution.
I recommend Google backup and Sony backup&restore on a locked phone.
(But I also heard they close Sony backup&restore and replace it with a Google backup solution this year)

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