[Q] N6 Camera Issues - Nexus 6 Q&A, Help & Troubleshooting

Anyone else having issues like this? As far as the camera cannot connect error I have read about people with that problem and I literally tried every single suggestion. I'm not a n00b so this is really bugging me (see what I did there) Anyway all of these pictures are with the same phone. On stock 5.1.1 I RARELY could connect to the camera. With Android M preview I can at least connect about 80% of the time. However, results aren't always good. Should I just suck it up and call and get it replaced? Or is the actual phone OK and I'm one of the unlucky guys with the camera bug.

jacobryan_c said:
Anyone else having issues like this? As far as the camera cannot connect error I have read about people with that problem and I literally tried every single suggestion. I'm not a n00b so this is really bugging me (see what I did there) Anyway all of these pictures are with the same phone. On stock 5.1.1 I RARELY could connect to the camera. With Android M preview I can at least connect about 80% of the time. However, results aren't always good. Should I just suck it up and call and get it replaced? Or is the actual phone OK and I'm one of the unlucky guys with the camera bug.
Click to expand...
Click to collapse
I had to RMA mine because of the camera with same problems but my camera quit working completely.

do you have root? have you tried increasing your voltges, like 20-30mV?

renegaderon said:
I had to RMA mine because of the camera with same problems but my camera quit working completely.
Click to expand...
Click to collapse
Same here. Had to RMA. Unable to connect and purple pixilation.

Thanks guys. Got mine swapped out at the store. Camera pops up right away and works awesome. Other things I noticed is that this new one perfectly fits my case mate folio case. The other power button must have been off by a little bit. This new one also got 50k+ on Antutu. I was lucky if the old one hit 43k.

Related

Camera Scrambled

So the past few weeks I have been having issues with my camera on my rooted G1 (SuperD 193), and the problem existed before I flashed to super d (using cyanogen latest before). The camera kept going from looking normal to casting everything in a purple hue.
Now everything is scrambled, like old cable for a channel you didnt have.
Anyone else experience a problem similar to this? If I can get a picture up I will.
Did you wipe? If not, you should do it. Or do it even if you did before.
Tylerspilker said:
So the past few weeks I have been having issues with my camera on my rooted G1 (SuperD 193), and the problem existed before I flashed to super d (using cyanogen latest before). The camera kept going from looking normal to casting everything in a purple hue.
Now everything is scrambled, like old cable for a channel you didnt have.
Anyone else experience a problem similar to this? If I can get a picture up I will.
Click to expand...
Click to collapse
Came from "complete eclair" to fasttest and got the same weird purple scrambled look.
I will put Bart from Complete eclair back and see what happens. I suspect the drivers are not getting wiped.
I put Complete eclair back and now it looks like crap to. I think the camera is borked.
Have the same problem. Its not the ROM its the actual phone. The Camera Lens and wiring is malfunctioning.
I find that if I take a few pictures the camera will go back to normal. I tried getting a scrambled pic last night, but it seems to only be doing the off-color hue thing. Now if I take a few photos, it will return to normal coloring.
Very strange.
Tylerspilker said:
I find that if I take a few pictures the camera will go back to normal. I tried getting a scrambled pic last night, but it seems to only be doing the off-color hue thing. Now if I take a few photos, it will return to normal coloring.
Very strange.
Click to expand...
Click to collapse
Just took 20 pictures of my keyboard. No change. Found a thread on this from a few days a ago and it looks like the same problem. Why is all this hardware failing at the same time?
billquinn1 said:
Just took 20 pictures of my keyboard. No change. Found a thread on this from a few days a ago and it looks like the same problem. Why is all this hardware failing at the same time?
Click to expand...
Click to collapse
I also took pictures out the window, then back inside. I wonder if the exposure adjustment might have helped?
Tylerspilker said:
I also took pictures out the window, then back inside. I wonder if the exposure adjustment might have helped?
Click to expand...
Click to collapse
My camera is loading normal now... hmmmm good news! For the record, I never use my camera much, I am wondering if the sensor just needed some work
Tylerspilker said:
My camera is loading normal now... hmmmm good news! For the record, I never use my camera much, I am wondering if the sensor just needed some work
Click to expand...
Click to collapse
Mine is still messed up. I called Tmob and set up to swap it out. I will have to figure out the un-root thing before I send it in. I have a month of warranty left and don't want to find out after that the camera just dies.

[Q] Camera Issue on Stock Razr i

Hi guys, got a camera issue that I could use your advice on.
My rear camera freezes every second or so and then jumps and then freezes again, this as you would imagine makes taking photos near impossible. It will still take photos of reasonable quality but Its taking me around 20 seconds of messing around to get one photo. I've tried a third part app and the issue is still there, exactly the same. The issue is still there when recording video, but to a lesser extent ie it records fine but i get a jump or an artifact line every 3 seconds or so.
The front camera works perfectly and I'm on stock 4.1.2 Retail GB
So; has anyone had any similar experiences or know of a solution?
Thanks,
Jack
UPDATE: I was told by Motorola to do a full reset on the phone, this did not solve the problem
Souds like hardware problem.
tatazeuz said:
Souds like hardware problem.
Click to expand...
Click to collapse
Its seems you're right, the nice people at Motorola have accepted it for repairs

[Q] Camer preview flickers

Good day all,
I got my Z1 and updated to 4.4.2. Its a non rooted one. I have issues in camera. The camera preview itself flickers all time, even though pictures taken were clear. I tried clearing cache and data files, factory reseted too; didn't help !!! I Is there any way to overcome this bug?
Thanks!!
Reg,
Raj.
Not sure if this is what you mean, but I also have a lot of noise in the viewfinder/camera etc. (hard to describe exactly but sort of like watching analogue television not quite on the station correctly).. have never seen this on any other smartphone..
My phone is brand new.. seems to really only be a problem indoors/low light etc..
Does everyone have this? coming from an S3 its a bit off putting.
Flickers in camera preview
Yea exactly the same as you told. Is there any app or something to fix this ?? Does rooted phones also has this issue?
RajiveZ1 said:
Yea exactly the same as you told. Is there any app or something to fix this ?? Does rooted phones also has this issue?
Click to expand...
Click to collapse
There is no difference in Rooted or Not, this is related to the Update, one of many issues. I think there is no fix, just try different Rom, even stock.
Camera Preview not working
since lollipop my camera preview does not work. I can see the small thumbnail but it will not open

[Q] Camera OIS recently started jumping

I've had my N6 since the 8th with no issues at all and suddenly it seems the OIS is acting up when I open the camera. Whatever mode I'm in it jumps all over the place and when in video mode this is then recorded in the same way. Its had no known drops and is in a rugged case anyway.
Has anyone else had this issue and is there a fix?
I have this issue while in landscape mode.. Seems like an RMA is the only solution.
I currently have this issue also. Jumps side to side in landscape mode then up and down in portrait mode. Your saying that it's hardware related? I really dont want to deal with the RMA process. I dont have the funds to do so either.
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
My camera is having the same issue. It jumps all over the place you can even hear it click. I decided to RMA. Should be getting another one soon.
Sent from my Nexus 6 using Tapatalk
jumpy camera? ive been seeing it all over the place.. get it exchanged, quick!
GMonkey said:
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
Click to expand...
Click to collapse
I use Camera FV-5 and all is fine with OIS on my side (at least for now) therefore I don't think it has anything to do with the issue you reported.
springer.music said:
I use Camera FV-5 and all is fine with OIS on my side (at least for now) therefore I don't think it has anything to do with the issue you reported.
Click to expand...
Click to collapse
Thanks, I'm happy its not the app as I liked some of the features. Guess its back to Tesco UK then. They should be ok for returns
Did you try with factory reset? I saw a case in which that solved it.
Hazzo31 said:
Did you try with factory reset? I saw a case in which that solved it.
Click to expand...
Click to collapse
Yeah, I tried it twice just to be sure. I was considering flashing a stock image at one point. I've taken it back for a replacement which should be ready to pick up on Monday. Just sat with my N5 for now and it feels tiny. How do my thumbs even fit on the screen? I was dreading going for such a big screen and now it's like I'm back on my old HTC Desire I had years ago. At least it's proved to me that when it comes to phones, bigger is better
GMonkey said:
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
Click to expand...
Click to collapse
I've never used Camera FV-5 and my phone has been in case (Spigen Neo Hybrid) since I took her out of the package.
Started out couldn't open the camera until after i rebooted consistently after taking pictures and stuffing it in my pocket; then focused like every 6 seconds this was annoying in video mode, then jumped side to side when in reg camera mode and video but not HDR+; but now its so bad that I can't even take pictures and forget zooming in looks like I'm in a fishbowl. Started RMA process today.
---------- Post added at 09:08 PM ---------- Previous post was at 09:02 PM ----------
Hazzo31 said:
Did you try with factory reset? I saw a case in which that solved it.
Click to expand...
Click to collapse
FDR (Factory Data Reset) did nothing for me. When I got home today I flashed stock 5.0.1 still have the same issue.
Here is a video I tried at the Texans game Sunday. https://www.youtube.com/watch?v=buzw9WZuHZ0
---------- Post added at 09:16 PM ---------- Previous post was at 09:08 PM ----------
Just looked directly at the camera and can see the lens moving around inside. Its definitely broken.
I have the same issue. Received on 12-14. Issue began and RMA created 12-22. Moto also has No stock to fulfill rma's with. Mine issue is in panorama mode only.
Video of camera jumping around. http://youtu.be/OkVoTMe1byo
Is there a way to try and FORCE this to happen? I get TINY a mounts of it but I'm not sure if its just the camera refocusing or if its actually an issue.
I have a similar problem that I believe is related to the OIS but instead of jumping it is almost vibrating. It focuses for a second then a blurry vibration look. I was gonna start the RMA process this afternoon.
Same problem didnt happen at first got worse over time, happens frequently now
I have the same problem. It did not happen for the first 5 or so days, then it started every once in a while, now it happens every time i record video.
Camera would refocus itself 2-3 times every few seconds -- seemed pretty rapidly but everyone seems to report this so I just assumed it was normal, but this constant refocusing during video could be an early warning sign that you will develope the OIS jumping problem.
Here is a video of the issue happening on my device:
http://youtu.be/H22vEKbujJk
Im on the phone right now with GPS store and this issue, my N6 camera has major shifting. The guy on the phone is checking if its a "known" problem, its sounds like he doesn't believe me, lol.
Having the same problem. If phone is in portrait, the image becomes incredibly fuzzy like an old television. In landscape, it's normal.

Problem with the Front Facing camera.

I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
FunYunZ said:
I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
Click to expand...
Click to collapse
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
lennie said:
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
Click to expand...
Click to collapse
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
FunYunZ said:
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
Click to expand...
Click to collapse
hard reset = factory reset
have you tried using Odin and doing a fresh FW install?
htc-8925 said:
have you tried using Odin and doing a fresh FW install?
Click to expand...
Click to collapse
I have not. I did a factory reset.
My friend had the same issue.
whiteangelcl said:
My friend had the same issue.
Click to expand...
Click to collapse
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
FunYunZ said:
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
Click to expand...
Click to collapse
sounds like they're sending you a replacement. make sure you are satisfied with the replacement because they might send you a refurb.
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
emazens said:
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
Click to expand...
Click to collapse
Nope, Samsung never got back to me. I just went to the Tmobile store and they were like, yep, never seen that before. So they overnight me a new one.
I just begun to have the same issue on my phone and I'm not happy after spending 1k on it. I'm going to my career tomorrow but unfortunately don't know I this will be resolved. Please Let me know what Samsung did for you.
Same problem on my Note8. Following for solution.
solution anyone?
did anyone of u find a solution?
---------- Post added at 12:41 PM ---------- Previous post was at 12:38 PM ----------
i'm suffering with this problem presently and is trying to find a solve.
totaldepth said:
Same problem on my Note8. Following for solution.
Click to expand...
Click to collapse
i am seeing when i open camera ,camera failed
can anyone advise on how to fix?
If you did not mistreat the device, dropped it or fiddle with system settings or something of the sort, warranty is the all time solution for these problems
Hey my note 8 front camera just experienced the same issue. I've talked to Samsung support, and frankly it seems like it is a hardware issue. It is recommended that you use Samsung Support to make a service request. Free shipping both ways, so if you can live without your phone for a week or two (or have a backup phone to use), that's the route I recommend people going.
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - CAMERA EFFECTS NOT WORKING
Problem found:
FRONT CAMERA FAIL
Solution:
REPLACED COMPONENT
Click to expand...
Click to collapse
Did you manage to find the cause of the problem?
My front selfie camera has the same problem!
sorry to raise up this issue again.. my s8+ is from Indonesia region, and facing the same issue when try to use front camera is failed with notification Warning Unknown Error Occured.
already try Wipe cache partition and hard reset but still facing the same issue..
but if i use front camera for video call thru whatsapp it's working fine, but yet again if check thru *#0*# for Front Camera it's Camera Failed..
is it hardware issue or FW issue ?
Front Facing camera has double image
Has anyone found a fix for this issue yet? Mine started this issue last year and I haven't found a remedy for it yet. Ugh.

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