Help with Excel, Word not working in Note 5 (tmobil) - Galaxy Note5 Q&A, Help & Troubleshooting

Hello everyone. Happy Humpday
I got a new note 5 from T-Mobile
now I wanted this cause it has excel and word and power point.
problem is when I try to use either app it will not launch it will flash the screen and go back to my home page. I tried factory settings and dumped dev cache and I cant remove the apps as they came with the unit.
when I do try to find it in the play store I cannot find any of them but one note.
I need excel and word to work. HELP

Some people (including me) can't download them from the play store.
If that is the case, download or update them from the Samsung App Store (aka Galaxy Apps). You usually need to log into Samsung account to do so.
Sent from my iPhone using Tapatalk

What @apd said. Look in galaxy apps to see if there is an update for those apps. I remember about three updates to the Microsoft apps. Also maybe clear cache and data under settings / apps then try again. It could be a T-Mobile thing so you might search the t-mobile threads. Good luck

Related

Paid Apps Will No Longer Download From Market

Hi
Up until yesterday, apps, whether paid or free would download fine on my device. Nothing has changed my end, but today, paid apps will no longer download (free apps download fine). There are two issues, the authorising payment page takes eons (used to be instant), and the phone sits on the 'starting download' or 'downloading...' pages for ever without ever actually downloading the app that I have paid for. Issue is present whether I initiate the download from the phone or from a PC.
Obviously, this makes the phone next to useless. I have no time to wipe/re-install the phone - especially since this may not even fix the issue!
I can find no 'report an issue' link at google's market to get support on this issue. The apps purchased are past the refund window.
I have tried all the various fixes I found on google (start google talk, kill cache/app settings for market and downloader), try another internet connection, restart phone blah blah, nothing has worked.
Anyone got any suggestions?
Nigel
Paid apps that had previously been installed and then removed will re-install fine... I can only assume that its the authorisation thats failing (nothing wrong with any of the cards on my google wallet account).
Nigel
Go to setting - application - manage - All - market - clear cache n Data
do same for talk (google talk)
first login to talk then market
In market application - check setting - accout - Fix default if you have multiple acc
Hi
As mentioned in my original post. I already tried that. I just tried it again with the same result.
After having done the above, I tried to buy the app from my PC, Got the following message 'Your order is still being processed. Your item will become available as soon as your order is complete. If you'd like, you can check your order status at anytime.' which is not the norm. Clicking the link within the message takes me to the transaction in google wallet which is listed as 'complete' unfortunately, the download does not auto-start (like it used to) on the phone, and when I force it to manually start, It goes to the 'starting download...' message. The app never does download, market app just displays this message forever more until I go and 'clear data' for the market app.
I give up! Looks like I am stuck with what I have on the phone + whatever I can get for free.
Have emailed google, will update thread should they bother to respond.
Market version is 3.4.4 | Download Manager is 2.3.5
Have you vosited web version of market?
Market.android.com login with google acc.
You will see your purchased appl there, if u can see there, click on install from there, it will start installing to ur device remotely
Try it
Hi
Yep, tried that - does not work. I can initiate the installation of free apps from the market on a pc, but not paid apps. The paid app I am trying to install is listed as having been successfully purchased. Looks like a bug/glitch, but one I am going to have to wait for google to fix.
Do you have the Amazon app market installed?
Sent from my GT-N7000 using xda premium
This issue seems to be with KL3 onwards and region or could be csc dependent, the only fix for this is to use the older market version the 2.6.x
try going into recovery mode and choose fix permission
Hi
Well, I got an auto response from google 'we are looking into it', but no emails since. Tried again this morning, and everything just started working again. Whether this was an issue with the market, my market account, my google wallet account etc is unknown.
I'd like to know the reason so I can fix it if it happens again, but at least its now working again.
@ericshmerick: Nope, no amazon app market. I don't believe this works in the UK
Nigel
The exact same thing is happening to me were you able to eventually get the apps you purchased its been about two days and the problem persists I have filed a support case with Google happening on two phones and a tablet ans the web market through a PC isn't working either. It seems to get stuck at authorizing the payment .
Sent from my Galaxy Nexus using Tapatalk
This was a big problem two weeks ago. I think the CheckROM guys figured out how to fix it. Their forum has a nice FAQ at the start. Have a look there. If that doesn't help then wade through the Rocket forum.
Sent from my GT-N7000 using xda premium

just brought the 7000

Just got the 7000 note over the Att note even though the att note as lte... seems like the international some how is more stable.. i do have a few questions.. Did I make the right choice to get the international over ATT note?
1. I cannot download the samsung apps that are in the samsung apps application.. It gets me to the sign in screen but then I cannot get beyond the sign in screen .. I do have an account and it has been verified.. Anything I can check to try to get the applications downloaded.. it was an icon on the phone..
2. I have so many facebook contacts but I dont necessarily want theire emails/phone numbers appearing in my contacts.. i just want to be able to add phone numbers and emails on my own.. There is some kind of sync i am sure but I just want to be able to add phone numbers to my own do i save them to the sim card the phone the sd card.. i dont know where they are so i need help with that
3. Also how does video calling work.. . I would like to use it but I would like to know how it works..
4. I notice the unit shuts off sometimes when its dark is that normal it does a full reboot..
5. Is there any galaxy unlocked note like in canada that would have a toggle between lte/hspa+ . I think there is one in Canada.. i may prefer that one.. but i didnt buy the att one due to disableing fm radio and such...
I will probably have more questions later..
Seth
I am not overly Familiar with the ATT note (other then reviews) but I will try to answer as many questions as I can.
1. The Samsung APP sounds like the Samsung App is crashing (if its not displaying anything after loggin). Check to see if there is any software updates for your phone. If not you may need to do a Factory reset,I would not do this is you are running ICS as it could harm your phone.
On the plus side Most apps in the Samsung App-store are also available in the Google Play-store.
2. Go to Settings > Sync Settings and chose you Apps (Facebook, etc) in its setting un-tick the Sync Contacts Box
3. Yes Video calling works fine for me
4. Full reboots are not Normal but are normal caused by a application that is misbehaving. Finding it will be a process of elimination.
5. I believe all the LTE notes should be able to drop down to hspa+. The problem is that there are quite a few different LTE frequencies and no 1 Note can use them all so you are pretty much locked into buying it from your Carrier.
Hope this helps
video calling samsug apps
I am running ics at the moment on the international 7000 I'm happy with the phone still can't download apps from the samsung apps store i think i fixed the contacts problem there must be away to download them
i didn't find the apps in the google play store

Google music outside the US, now even easier!

With all the negativity about google music not being available in the UK, or outside the US in general, i figured this may be good news for some here.
I'm not sure if this has been covered before or not so here goes.
I basically found a way to get the google music service working in the UK, no fake google accounts, settings to change or anything like that is needed here at all.
If you just try and go to music.google.com from outside the US you normally get a message saying it's unavailable so here i tell you how to get around this for quick and easy access to the ability to store 20000 songs for free.
1. Go to www.unblock-us.com and sign up for a free 7 day trial by giving them your email address. This site is great for also accessing other US content such as US netflix and all sorts of other things outside the US (I actually subscribe to this service as i think it's brilliant, others may not want to do so).
2. Update your DNS settings on your computer/laptop/router as per the guides on the above site.
3. Once up and running on the Unblock-US DNS, fire up your favourite browser and go to music.google.com and sign in. NOTE you will no longer get the message saying it's for users in the US only.
4. Set up Google music, download the music manager to your computer and start uploading music.
5. You can now remove the Unblock-US DNS settings and go back to using your normal settings. Your Google account will still work even if using a non US internet connection and you will be able to access the Google music site from any computer.
6. Enjoy Google music anywhere, on any connection.
Please hit the thanks button if this helps.
Rik.
You can also use the TOR browser, keep refreshing until you have a US based proxy then just navigate to Google music and register your account. Once you've registered you can use Google music anywhere (normal browser, android app, etc)
Sent from my GT-I9100 using xda app-developers app
aindow said:
I'm not sure if this has been covered before or not so here goes.
I basically found a way to get the google music service working in the UK, no fake google accounts, settings to change or anything like that is needed here at all.
If you just try and go to music.google.com from outside the US you normally get a message saying it's unavailable so here i tell you how to get around this for quick and easy access to the ability to store 20000 songs for free.
1. Go to www.unblock-us.com and sign up for a free 7 day trial by giving them your email address. This site is great for also accessing other US content such as US netflix and all sorts of other things outside the US (I actually subscribe to this service as i think it's brilliant, others may not want to do so).
2. Update your DNS settings on your computer/laptop/router as per the guides on the above site.
3. Once up and running on the Unblock-US DNS, fire up your favourite browser and go to music.google.com and sign in. NOTE you will no longer get the message saying it's for users in the US only.
4. Set up Google music, download the music manager to your computer and start uploading music.
5. You can now remove the Unblock-US DNS settings and go back to using your normal settings. Your Google account will still work even if using a non US internet connection and you will be able to access the Google music site from any computer.
6. Enjoy Google music anywhere, on any connection.
Please hit the thanks button if this helps.
Rik.
Click to expand...
Click to collapse
You can do all of that using way simpler methods via Hotspot Shield or a web based proxy (e.g. hidemyass.com).
I'm pretty sure this subject has been covered before here on XDA, but thanks anyway. :good:
Had access for a while, been able to do this since the day it launched. I even managed to get some of the free music.
As someone who occasionally buys music (I know some must think I'm mad to pay for it) I'd like the option of being able to use the store. Its no problem though i just buy elsewhere and let my PC add it.
Sent from my Transformer TF101 using Tapatalk 2
I'd probably see if tunlr.net works first.. no point in paying for something you can get free.
I wish google would start rolling out some of this stuff.. they put all these features into jelly bean then when you run the OS you get the same old..
I used tunnelbear a few weeks back. Was a painless installation, adequate speeds since I just had to accept the google music terms and conditions, painless removal from my computer and I was up and running with google music in 5 minutes or less.
when I was signing up I just used a SSH tunnel to a (virtual)server I rent in the US worked fine.
I would also like the ability to be able to actually purchase music from the google store, my music collection is in dire need of an update.
Is it also possible to get google magazines and google books working?
Google music is up and running at my phone for about 5 months now.
Market Unlocker is the easiest in my opinion. Pro version fetches proxy automatically and all you have to do is turn it on.
Sent from my U8800 using Tapatalk 2
I also used TunnelBear. Really easy and quick to setup. I had tried the Tor browser before but didn't have any joy. So I recommend TunnelBear.
Sent from my HTC One S using xda app-developers app
Yes, +1 for tunnel bear. Tor browser only ever set my location to anonymous proxy. Funnily enough Google wasn't fooled!
brb123 said:
Is it also possible to get google magazines and google books working?
Google music is up and running at my phone for about 5 months now.
Click to expand...
Click to collapse
The apps themselves work, but whenever I try to make purchases, it tells me that I need a US credit/debit card
But I have been trying to get hold of some prepaid voucher american/canadian visas in order to counter this, but there don't seem to be any available to buy online.
So if any Americans fancy going to a local store for me and buying a couple, please do (will pay obviously...:cyclops
AleT said:
Yes, +1 for tunnel bear. Tor browser only ever set my location to anonymous proxy. Funnily enough Google wasn't fooled!
Click to expand...
Click to collapse
wow! thanks. i installed tunnel bear, registered in google music and then uninstaled tunnel bear and it works!
i'm in portugal using Google Music
thanks!
is there a chance that once Google Music comes to the UK, users who used this work around could be affected from not using the UK service?
twistedh said:
The apps themselves work, but whenever I try to make purchases, it tells me that I need a US credit/debit card
But I have been trying to get hold of some prepaid voucher american/canadian visas in order to counter this, but there don't seem to be any available to buy online.
So if any Americans fancy going to a local store for me and buying a couple, please do (will pay obviously...:cyclops
Click to expand...
Click to collapse
I bought some music the other day with my Aussie credit card. I set a US address (hint: look up real estate sites for a genuine address ) and set this as my default shipping and billing address. You have to do this in http://wallet.google.com prior to logging on to http://music.google.com. Remember to reset this for your regular purchases through the Play Store.
I've had Google Music in Canada for months now. Used super hide ip and signed up.
I'm unsure if it's harder to sign up now then it was when I signed up.
Sent from Samsung Galaxy Nexus.
Devices:
Samsung Galaxy Nexus
Asus Transformer tf101
Music uploaded not showing on tablet
Hi guys
I have a problem with this process. I used Tunnel Bear and i was able to install Music Manager without a glitch. As i type this my music library is uploading at a steady rate. I live in Spain (where the Nexus is available since just a couple of days, although no music service so far) but bought the Nexus 7 trough a friend in Canada a few weeks ago (could not wait, ha). The Google Music app is, therefore, preinstalled, but my music so far is not showing at all. There`s only a message to use USB to transfer music locally. I did try to sideload the app, but it did not make any difference. Same result rebooting the tablet. Nothing showing. So far i have about 100+ songs uploaded, but there`s nothing to show for in my tablet. Surely i`m doing something wrong?
sith1970 said:
Hi guys
I have a problem with this process. I used Tunnel Bear and i was able to install Music Manager without a glitch. As i type this my music library is uploading at a steady rate. I live in Spain (where the Nexus is available since just a couple of days, although no music service so far) but bought the Nexus 7 trough a friend in Canada a few weeks ago (could not wait, ha). The Google Music app is, therefore, preinstalled, but my music so far is not showing at all. There`s only a message to use USB to transfer music locally. I did try to sideload the app, but it did not make any difference. Same result rebooting the tablet. Nothing showing. So far i have about 100+ songs uploaded, but there`s nothing to show for in my tablet. Surely i`m doing something wrong?
Click to expand...
Click to collapse
Got the exact same problem! Not working on nexus 7 with preinstalled music.app but its working on my galaxy s2 using the music.apk provided by xda!
Any solutions? Would be great to be able to use the app on nexus 7!
Just picked up my Nexus 7 today on launch day in Holland and will definitely be trying any of the aforementioned options.
Thanks so much for the valuable info.
Sent from my Nexus 7 using xda app-developers app
Dainemeid said:
Got the exact same problem! Not working on nexus 7 with preinstalled music.app but its working on my galaxy s2 using the music.apk provided by xda!
Any solutions? Would be great to be able to use the app on nexus 7!
Click to expand...
Click to collapse
Have you both tried clearing the app data in settings? That should fix it
BTW, +1 for tunnel bear. I was trying for over an hour using various proxys, none worked. This did it in 2 mins. Got over 2 thousand songs on now, not even a 1/3 of the way through......

How to find my paid programs?

Hi!
I wrote already similar question on Samsung Galaxy S GT-I9000 thread, but didn't got right answer. Got only one answer: go menu/ my apps. LOL. It shows the apps, what you have installed on your phone..
I am looking a way how to find my paid apps on Google Play market. Early days, when Google Android OS FroYo was hard stuff and market had name Android Market, there was a way find your paid apps. Not anymore. Even with this brand new Google Play market.
I am not talking now about custom ROM's and problem to find paid apps; prob.build or market enablers. No no. I can see all my apps if I just remember the name or have took a list with App Dragon or similar app collector. But if time runs on, you have change to forgot some your paid apps. Like I had bought Minecraft pocket edition when Google Market celebrated 10 000 000 0000 downloads and the price was only 10 cent. Etc.
Problem would be solved if there is a similar value than File Managers on PC have: name, modified, type, size, or it have advanced search for your paid apps. Or there is own tab for your paid apps.
Now I am looking your help. Have you met an app, what can search your paid apps or how you search them? In my case if I go with my PC browser to Google Play market, I can see first my installed apps for current AndroidOS. In this case Mackay v4.2.2 Jelly Bean custom ROM. Below I see other larger list of apps from early days and it start from first day I used my Android phone. There are all apps what I have installed and then uninstalled. Becouse the list is so huge, it can show only from letter A to E. So, if I have one hour time to browse all list, I can find some paid apps there, but if my paid app start letter F - Z, then I can see it never again. I have lost them forever, if I cannot remember the app name.
This forum is for qualifying members to release their paid applications. Please follow up on your original thread in the appropriate forum.

Has anyone been experiencing Google Play Store issues, i.e. cannot update apps or DL

Hello All,
Apologies if this has been addressed already. I did try to search for the issue and have found various articles outside of XDA, but none internally. Yesterday, or perhaps the day before, I noticed I was unable to update any of my apps via the Google Play Store.
I tried the basic troubleshooting steps.
Reset mobile data.
Did a clear cache and data on the Play Store app, as well as Google Play Services (this also kicked me back to an older version of play, when I go to settings and click build, it says it will install a new version of Play, i.e. the one I had prior to a Data clear, but I never get it).
Removed and re-added my google account on my phone.
Stopped short of doing a factory reset, as I am not too keen on doing so just yet.
Called Google Support (or rather, used their callback feature built into the play store app), and they were absolutely clueless. The guy literally said, there is no solution to this problem and hung up on me, sounded like the gentlemen may have been from Africa, or the call center in Africa. Whatever the case, it was clear he had absolutely no technical knowledge or ability other than reading 3 lines from a script.
In any event, has anyone else been experiencing this issue, and is there a solution and/or any insight or updates regarding this?
Thanks in advance.
Do you get any errors from Play Store while trying to update apps?
No errors, whatsoever. Just stuck on downloading. Tried it over WI-FI and it still didn't work. Then went tried a different Wi-Fi and was able to download apps and update apps again, but I still can't download or update anything over my mobile network.
At one point, I got a timeout message coded (925). Searched around for that, and none of the fixes worked (I had already tried tjose fixes anyway).
MODERATOR, please move this to the T-Mobile Galaxy Note 5 forum. Apologies. I was at work when posting this, and didn't check which forum I was in when posting. This should be addressed in the T-Mobile Note 5 forum. Thanks!!
Clear data and cache of Play Store app, then connect to VPN (change your IP address to another country), and run Play Store, see if it works or not.
Ok TAEL, I will try this and get back to you.
Found the culprit. Apparently, on the Note 5, there are fine grained settings for restricting background data for certain apps and processes. I had restricted background data for "Media", and this was the issue. Thank you for your help!
You silly guy, you.

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