Hello All,
Apologies if this has been addressed already. I did try to search for the issue and have found various articles outside of XDA, but none internally. Yesterday, or perhaps the day before, I noticed I was unable to update any of my apps via the Google Play Store.
I tried the basic troubleshooting steps.
Reset mobile data.
Did a clear cache and data on the Play Store app, as well as Google Play Services (this also kicked me back to an older version of play, when I go to settings and click build, it says it will install a new version of Play, i.e. the one I had prior to a Data clear, but I never get it).
Removed and re-added my google account on my phone.
Stopped short of doing a factory reset, as I am not too keen on doing so just yet.
Called Google Support (or rather, used their callback feature built into the play store app), and they were absolutely clueless. The guy literally said, there is no solution to this problem and hung up on me, sounded like the gentlemen may have been from Africa, or the call center in Africa. Whatever the case, it was clear he had absolutely no technical knowledge or ability other than reading 3 lines from a script.
In any event, has anyone else been experiencing this issue, and is there a solution and/or any insight or updates regarding this?
Thanks in advance.
Do you get any errors from Play Store while trying to update apps?
No errors, whatsoever. Just stuck on downloading. Tried it over WI-FI and it still didn't work. Then went tried a different Wi-Fi and was able to download apps and update apps again, but I still can't download or update anything over my mobile network.
At one point, I got a timeout message coded (925). Searched around for that, and none of the fixes worked (I had already tried tjose fixes anyway).
MODERATOR, please move this to the T-Mobile Galaxy Note 5 forum. Apologies. I was at work when posting this, and didn't check which forum I was in when posting. This should be addressed in the T-Mobile Note 5 forum. Thanks!!
Clear data and cache of Play Store app, then connect to VPN (change your IP address to another country), and run Play Store, see if it works or not.
Ok TAEL, I will try this and get back to you.
Found the culprit. Apparently, on the Note 5, there are fine grained settings for restricting background data for certain apps and processes. I had restricted background data for "Media", and this was the issue. Thank you for your help!
You silly guy, you.
Related
For the past two days, I've been getting an error message when I try to download an app, or upgrade an app. "Error retrieving information from server.[RPC:S-7:AEC-0]" This happens to both of my TF701t tablets, using two different google accounts, and it also happens with my LG G2 phone. The help tech had me clear caches, clear data on the Play Store, Download manager, and Play store services apps, despite my telling him that the fact that the problem affected all my devices, on multiple accounts, would logically indicate it is their problem. Anyone else having his problem? Or can suggest a solution?
09/05 Update: Been in touch with Google techs again. They are now aware that the problem might well be on their end. Believe it or not, it took a little while to convince them of this. But they will look at the problem, and get back to me when they have it fixed. I'll keep everyone here in the loop when they do.
Reggie777 said:
For the past two days, I've been getting an error message when I try to download an app, or upgrade an app. "Error retrieving information from server.[RPC:S-7:AEC-0]" This happens to both of my TF701t tablets, using two different google accounts, and it also happens with my LG G2 phone. The help tech had me clear caches, clear data on the Play Store, Download manager, and Play store services apps, despite my telling him that the fact that the problem affected all my devices, on multiple accounts, would logically indicate it is their problem. Anyone else having his problem? Or can suggest a solution?
Click to expand...
Click to collapse
I have also been getting this error on all my devices, seems others have to after looking around the web. Looks like we will have to wait for google to fix it there end.
Sent from my K00C using XDA Premium HD app
Same here on all devices. I agree that it looks like the problem is somewhere on Google's servers. Even on a Windows PC with the Internet Explorer I can not see my own apps on the Playstore website.
Play Store up and working again
Reggie777 said:
For the past two days, I've been getting an error message when I try to download an app, or upgrade an app. "Error retrieving information from server.[RPC:S-7:AEC-0]" This happens to both of my TF701t tablets, using two different google accounts, and it also happens with my LG G2 phone. The help tech had me clear caches, clear data on the Play Store, Download manager, and Play store services apps, despite my telling him that the fact that the problem affected all my devices, on multiple accounts, would logically indicate it is their problem. Anyone else having his problem? Or can suggest a solution?
09/05 Update: Been in touch with Google techs again. They are now aware that the problem might well be on their end. Believe it or not, it took a little while to convince them of this. But they will look at the problem, and get back to me when they have it fixed. I'll keep everyone here in the loop when they do.
Click to expand...
Click to collapse
Update: Suddenly Play Store is working again. I can download upgrades. Granted I've not heard from the tech as promised. But at least I can upgrade my apps.
Hello,
My phone (out of warrenty) was dropped in water, so had to change some hardware outside. After which I kept getting play store errors. Many apps would also throw random errors, even after doing factory reset. So I thought may be ROM too need to be flashed due to new hardware. I searched for the Stock ROM (Kitkat 4.4.4) and found one (phone shows 21.11.27.titan.retaildsds.retaildsdsall.en.03retin). I flashed it (I just had to run a file on fastboot mode - Auto Restore Script.bat). After that I havent been able to install apps through play store. It keeps popping error 495. I can install a few apps at random, but not everything. I did the whole process at least 3-4 times again, changed wifi connection etc. No luck. Any help here?
PS: I am totally a new person to all android related stuff, but ready to learn if right instructions are given. Thanks.
Hi,
I will have your thread moved to your device section.
Good luck!
yuppie, on lollipop now!
@garrittw: your response is a little too late You see, in my desperate attempts to make my phone work, I got it on Lollipop 5.0 (used the files from here - http://forum.xda-developers.com/mot...m-1-tweet-rate-thread-add-poll-titan-t2989793)
The end scene is that everything is working on my phone. But it took a lot of time to make it happen. After installing gapps, I continuously got google play services error. The same play store problem persisted too. But this time something different happened. After 2-3 attempts at downloading one app, i got it to donwload. Also updated google play services somehow. It was frustrating though as for every app download I had to try multiple times. Surprisingly amazon appstore downloads were successful. So I also used that to download the ones available there. But I am happy now that my phone works perfectly with all the apps that I need up to date . I am feeling so happy about it, as this was my first stint at android troubleshooting as a total novice
However I still think I will run into the same play store problem whenver I would try to update any app, so I think I will use your patch anyway. Thanks
JJD Edit
Please don't discuss or recommend lucky patcher on xda. Moderaters will not tolerate software that is primarily warez related. Threads get closed because of that. Thanks
doppelhelix said:
Please don't discuss or recommend lucky patcher on xda. Moderaters will not tolerate software that is primarily warez related. Threads get closed because of that. Thanks
Click to expand...
Click to collapse
This ^^^^^^^^^^ and thread Cleaned.....
sejalparikh said:
It keeps popping error 495.
Click to expand...
Click to collapse
Try this:
Settings > Apps > swipe until you see category "all"
Search for "Google Play Store" and clear data.
Search for "Googe Services Framework" and clear data.
Now open the play store and try to install something.
If you still get 495 go to Settings > Accounts and delete your Google account. Restart phone and add your Google account. Should be fixed.
tried everything on 495, no luck
doppelhelix said:
Try this:
Settings > Apps > swipe until you see category "all"
Search for "Google Play Store" and clear data.
Search for "Googe Services Framework" and clear data.
Now open the play store and try to install something.
If you still get 495 go to Settings > Accounts and delete your Google account. Restart phone and add your Google account. Should be fixed.
Click to expand...
Click to collapse
I had tried ALL the suggestion on the internet for 495, nothing worked. Even flashing multiple versions of systems dint work. Still get 495 at times with the 5.0.2, but works when i try multiple times. I also tried different wifi connection, no luck there too
Howdy,
I am looking for some very specific help here on my device and so will try to provide as much information as I can with regards to it.
The basic issue is that I cannot, for any adequate length of time (more than a few minutes or hours), access the Google Play store on my Kindle Fire 5th Gen after it's initial installation. This is on Fire OS 5.3.2.1.
Where I started:
I have followed the instructions on how to install Google Play on the Kindle Fire without requiring root, which is basically the installation of the four required APKs. I used the script posted here on the forums and it worked well enough, but I've also copied the APKs locally to the device and installed them from there using the Local Storage tab in the Docs app.
The issue:
Within a few minutes or hours of having the Google Play store working, I am, for a second time, prompted to accept the Google Play terms and conditions when I load the store app. Once I accept (which I have no real choice otherwise, it just exits the app if I click Decline), I am now faced with an empty store screen and the message saying that there are no apps I can install as my Administrator has not made any available to me.
As I am my own Administrator, I know this is utter nonsense. This is also only the case on my account, as a dummy account that is not part of my G-Suite account does not have this issue, but alas, also does not have my purchases associated with it so this is not a good permanent choice.
My troubleshooting:
This issue seems to be entirely due to some issue with the fact that I am using a G-Suite account (the previously named Google Apps for Work) and not just your average Google account. The "apparent" issue is that the Google Play Store app seems to think I am using an Advanced management device (more info here, support.google.com/a/answer/6328699).
I have spent a few hours on the phone with G-Suite support on this. There was a point I mistakenly had the Advanced management settings on (EMM is the main culprit setting, the ability for the Administrator to control which apps their users can install, users being myself, my wife, and our son), but I have since, and for over a week now, had it off. They say toggling that takes about 24 hours to propagate, so that should be plenty of time. All I really wanted anyway was the Basic management anyway, i.e., being able to remotely locate, wipe, remove account, etc., on my various devices should they be lost or stolen, but I turned on some settings that weren't worded well enough for me to understand, apparently, and so Advanced it was.
Even with the EMM off, I still receive this error. At this point, I have many times over removed both the device from my G-Suite account as well as turned off mobile management entirely (it currently sits off and has since last week) which should have made it about as equivalent to a standard Google account as you can get, and yet still, the second prompting of the terms and service and the subsequent inability to browse the store after more than a short while after it just worked a bit ago.
Workarounds:
I can uninstall all four Google services apps, re-install them, add a dummy account, and get any free apps I want installed on my Kindle added, then uninstall again, re-install again, and add my account back, and then launch the apps and have them work. But again, this doesn't give me access to my purchased apps or add-ins so is not the best choice of action, nor is having to do this whole process again and try to get the Google Play store to work for those precious few minutes before it conks out. Sometimes it's not even a few minutes, but usually it is, but nevertheless, not the best all-around choice.
My hopeful resolution?:
Since neither I nor G-Suite Support seems to know of a setting that is currently preventing this from working, I am wanting to try some other methods that seem logical to me.
1) Putting the Google Play Store on my wife's profile on my Kindle and have it install any apps for all users and not just her profile. That "all users" part is what I am missing how to do. I know the script mentioned above that installs Google Play does install to all users so I know it's possible. Naturally, I would prefer this done through the store and not through manual APKs but beggars can't be choosers. I just want my auto-updates!
2) Allowing the adding and management of multiple Google accounts under my single profile. Currently, only one Google account can be added using the method of installing the Google Play store above, and if I could add mine and a dummy one, it should also work, in theory, by just swapping back and forth on the Play store. Still limited by purchases that are tied to my account (I believe), but not add-ins. I'd have to see how much trouble that is worth, but it could be better than nothing.
3) Anything else someone here on the forums can think of.
I'm open to questions, suggestions, or whatever at this point. I've now spent two weeks on this and yet still no resolution.
Thanks!
Tough issue, but not entirely unexpected behavior given the interdependencies of Google Play services components and undocumented assumptions of how play services/store will be installed on unrooted systems. Layer on G-suite and you have a snakes pit. My guess is one of more of the installed components is self-updating while the others are not. Probably not going to be able to control that behavior on an unrooted device.
May be less involved (and more successful) grabbing a refurb from Amazon Warehouse which typically arrive with older/rootable firmware.
Did you ever find a solution to this? I've got exactly the same problem now... Information seems light out there.
oilerfan21 said:
Did you ever find a solution to this? I've got exactly the same problem now... Information seems light out there.
Click to expand...
Click to collapse
No, I never got a fix for this, and unfortunately I have been relegated to just uninstalling all apps that came direct from APKs or just not from the Amazon Appstore. It sucks and makes my Fire not very worth it, despite the nice price tag.
Morning all!
I appreciate your help on previous posts of mine and I'm looking to seek your help once more.
I use several apps that use the Google API for maps, unfortunately (aside from actual Google apps) this doesn't work. It simply says 'Google Play services are updating'. Except when I go to the settings, they are not.
Is anyone else having this issue/has been able to find a workaround?
QuantumNetworks said:
Morning all!
I appreciate your help on previous posts of mine and I'm looking to seek your help once more.
I use several apps that use the Google API for maps, unfortunately (aside from actual Google apps) this doesn't work. It simply says 'Google Play services are updating'. Except when I go to the settings, they are not.
Is anyone else having this issue/has been able to find a workaround?
Click to expand...
Click to collapse
I had the same problem, so I did this - went to Settings / Apps, turned on "Show system processes", then under Google Play Services / Storage /Manage Space cleared all data. Now everything works
JadranB said:
I had the same problem, so I did this - went to Settings / Apps, turned on "Show system processes", then under Google Play Services / Storage /Manage Space cleared all data. Now everything works
Click to expand...
Click to collapse
All hail JadranB! Thanks for your help, this has fixed the issue.
It fixed the problem to me, but only until the reboot.
Then the problem appears again.
Kostas 741 said:
It fixed the problem to me, but only until the reboot.
Then the problem appears again.
Click to expand...
Click to collapse
Yeah, unfortunately this seems to be the case for me too. I haven't been able to find a more permanent workaround.
Fortunately i figured out!
This is happening due to beta version of google play services. I unistalled the latest updates and it came to a version 11.9.75. Then, it didn't upate anymore, unless i download an app called Play Services Info.
If you stay at version 11.9.75 then there is no problem at in-app maps (reboot it or not).
JadranB said:
I had the same problem, so I did this - went to Settings / Apps, turned on "Show system processes", then under Google Play Services / Storage /Manage Space cleared all data. Now everything works
Click to expand...
Click to collapse
Thanks. This also fixed an issue for me I was just about to ask about, where all links from my Google feed refused to open in anything but Chrome and the option to "open web pages in the Google app" was greyed out (and Opera as my default browser was also ignored).
I was also unable to sign into Chrome, it said my account was already in use. Seems to be working now.
I wonder what's going on here? Never seen anything like it on my previous Samsung phones.
Just had the update to 110 UK, but the issue has just occurred again.
It's getting ridiculous!
Same issue here, and I can't log into Chrome .. Says "Syncing to .." and never updates. Some apps are forcing me to update Google Play Services, so this is a mess .. If you update play services then Uber and Maps, along with some other apps won't work!
enrique71 said:
Same issue here, and I can't log into Chrome .. Says "Syncing to .." and never updates. Some apps are forcing me to update Google Play Services, so this is a mess .. If you update play services then Uber and Maps, along with some other apps won't work!
Click to expand...
Click to collapse
only workaround is to clear all google play services data
I am also struggling under this.
My Fitness apps doesnt shop a map until i delete the play service data. Works until the next reboot. Hope someone is fixing this soon.
The temporary fix results in all credit/debit cards vanishing from the Google Pay app.
So basically I just uninstalled the current updated version of google play services and forced google play to no auto-update. This seems to have fixed the issue temporarily. If you stay at version 11.9.75 then there is no problem.
Hi all,
Android app developer here. This is an issue with the latest Google Play Services (12.6.73 released on 10th May) and has been affecting Huawei devices and maybe some other vendors.
You can check the progress on it on Google issue tracker here.
Also from what I've read the "clear app data" fix is just temporary, issue returns after device restart or after some time. Google seems to be already working on the issue so I think it would be best to wait it out unfortunately
I have a couple of issues it seems besides the map issue:
2 factor prompt doesn't work anymore, and the google assistant options are broken.
Couldn't log into chrome with my google account either but that seems to be fixed after a factory reset.
Edit: most of the issues seem to be fixed now. Still no working 2 factor prompt. Other than that everything is fine again
paul678 said:
Hi all,
Android app developer here. This is an issue with the latest Google Play Services (12.6.73 released on 10th May) and has been affecting Huawei devices and maybe some other vendors.
You can check the progress on it on Google issue tracker here.
Also from what I've read the "clear app data" fix is just temporary, issue returns after device restart or after some time. Google seems to be already working on the issue so I think it would be best to wait it out unfortunately
Click to expand...
Click to collapse
This has been resolved for me after updating from 103 to 110. No problems, even after a reboot.
Kostas 741 said:
Fortunately i figured out!
This is happening due to beta version of google play services. I unistalled the latest updates and it came to a version 11.9.75. Then, it didn't upate anymore, unless i download an app called Play Services Info.
If you stay at version 11.9.75 then there is no problem at in-app maps (reboot it or not).
Click to expand...
Click to collapse
Yes I was having the problem too until I disabled Play Services and left the beta program in the play store, then updated again. Leaving the beta definitely solved the issue.
Hi,
So I have 12.6.73 and still this problem.
Can someone help?
Install beta Google play service
I read on the m10p forums its fixed.
virtyx said:
Install beta Google play service
I read on the m10p forums its fixed.
Click to expand...
Click to collapse
Do u have any link to that?
so, i've tried a lot of methods and seems like the best i can do is logging into google play store, but not youtube and other google apps?
couldn't sign in
there was a problem communicating with google servers.
try again later.
need some guidance here, how do i get everything to work?
i found out that there's a bug for data vs wifi - you need to connect to wifi in order to sign in.
z3r0h said:
i found out that there's a bug for data vs wifi - you need to connect to wifi in order to sign in.
Click to expand...
Click to collapse
I can confirm this, apps like "Google", "Voice Search" and "Assistant" time out with errors when using data on T-Mobile, but it works on wifi. I can't navigate to a street using assistant over 4G, but if I go directly into the Maps app and use the microphone icon in Maps it works correctly.
Does anyone know if there's a fix for this?
RogPhoney said:
I can confirm this, apps like "Google", "Voice Search" and "Assistant" time out with errors when using data on T-Mobile, but it works on wifi. I can't navigate to a street using assistant over 4G, but if I go directly into the Maps app and use the microphone icon in Maps it works correctly.
Does anyone know if there's a fix for this?
Click to expand...
Click to collapse
is it just for Tmobile or google services don't work on any mobile data?
Go to Apps & Notifications > Google services
Same issue
I am having similar issues. But, at one point google play store was stuck on loading. Also, gmail wasnt sending or receiving emails.
The problem comes and goes. Like, just now, I couldn't load any YouTube videos.
When I connect on WiFi, all the problems go away and switching back to mobile data. Works for a bit.
It is also only Google services. Twitter, WhatsApp, chrome, all fine.
@op, what sim card slot are you using?
Got it to work.
Go to System -> Applications -> Google Services
And turn on "Allow to use Mobile Data"
fantastikk said:
Go to System -> Applications -> Google Services
And turn on "Allow to use Mobile Data"
Click to expand...
Click to collapse
For me Ms Outlook can't show notif but if wifi on its show notif incoming email,
Don't see "allow to use mobile data" options in that menu
Romez123 said:
For me Ms Outlook can't show notif but if wifi on its show notif incoming email,
Don't see "allow to use mobile data" options in that menu
Click to expand...
Click to collapse
If you go to Settings -> Applications -> See all ### Apps -> [scroll to and tap on Outlook app] -> Data Usage -> [turn on "Background Data", and "Unrestricted Data Usage" options]
Tell me if that works. I did this step for apps: Calendar [google version from Play Store], Carrier Services [from Play Store] Gmail, Google, Google Play, Google Play Services, Google Play Store, Google Services Framework, Hangouts.
I gave them all unrestricted data access and full permissions just to be safe. It's not like there's a risk of running out of battery on this phone, lol!
edit: I am on the China rom version and I see these settings.
Romez123 said:
For me Ms Outlook can't show notif but if wifi on its show notif incoming email,
Don't see "allow to use mobile data" options in that menu
Click to expand...
Click to collapse
I flashed into the WW version. So, all my little issues went away.
My instructions was for Google services.
Have your tried to go to battery optimisation and turning off optimisation for Outlook?
Also, there might be something under mobile manager to turn off as well?
Hi! I specifically made an account to reply, or rather, to reconfirm, that issues about this topic still persists in my phone.
Bought the Tencent Edition of the ROG Phone 2 few days back, I first encounter this issue yesterday when I open my Maps app and the map didn't load (grey screen) and at that time I was using my mobile data. Searched the net how to fix it, and did a few tweaks (mainly clearing cache, data and removing google account) and thankfully the map loads. However, another issue arises, I can't use Google app, Play Store and can't login on Google Maps. When I try to log in my account, I get the "There was a problem communicating with Google servers", and I assume most of you guys here had that exact problem.
I tried everything that almost every forums recommends. Starting from rebooting the phone, uninstalling updates from Google Play Store, clear the cache and storage of Google Play services and Google Play Store again, checked if my Apps & notifications/Google Services is on, turned on all notifications; permissions; background data and unrestricted data usage on all corresponding Google apps and services (Carrier Services, Google app, Google Play services, Google Play Store, Maps) and turned off battery optimization for the mentioned apps. Not any of the above worked for me, the only thing that resolves it is when I used Wifi to log in.
I know that this may be a minor issue and I know that I won't feel any of it hindering my daily phone usage. But I'm really bothered by the fact that something in my phone doesn't work normally as it should. I have been using Samsung phones for the longest time and haven't experienced such problems before. Is this really a bug and can't be fixed till who knows when, or is there something that I overlooked? Thanks much and sorry for the lenghty post. Blessings
cn version has this issue
fixed with ww rom
cn version is destinated to oriental market especcially
Thanks much for the help!
I don't have any experience in modding ROM, but I did find a guide here on how to do that. I'll think about whether I'm gonna try flashing my ROM or not, because... flashing ROMs will void the phone's warranty, yes?
Aeonika said:
Thanks much for the help!
I don't have any experience in modding ROM, but I did find a guide here on how to do that. I'll think about whether I'm gonna try flashing my ROM or not, because... flashing ROMs will void the phone's warranty, yes?
Click to expand...
Click to collapse
If you bought a phone that was meant for the Chinese market in another country, you never really had a legit warranty right to begin with. (at least not with Asus, maybe with the seller if they have such policies)
Chinese ROMs have all Google services blocked. (Google services are banned in China). So you need to flash to WW ROM, sometimes seller will do it when they sell a Chinese phone to a different market, but apparently not in your case.
yok3 said:
If you bought a phone that was meant for the Chinese market in another country, you never really had a legit warranty right to begin with. (at least not with Asus, maybe with the seller if they have such policies)
Chinese ROMs have all Google services blocked. (Google services are banned in China). So you need to flash to WW ROM, sometimes seller will do it when they sell a Chinese phone to a different market, but apparently not in your case.
Click to expand...
Click to collapse
That makes sense lol.
Alright, I'll try flash my ROM later. Any noob-friendly guide you can recommend to me? Other than the guide by AryanAA.
And um, I know I can probably learn this if I searched for it, but does flashing your ROM resets/wipes your whole phone? And is there any major changes I should know (like maybe I won't be able to use some features ever again)? And is it kinda similar to rooting your phone?
Sorry for the noob questions, any help is much appreciated. Tqvm!
Aeonika said:
That makes sense lol.
Alright, I'll try flash my ROM later. Any noob-friendly guide you can recommend to me? Other than the guide by AryanAA.
And um, I know I can probably learn this if I searched for it, but does flashing your ROM resets/wipes your whole phone? And is there any major changes I should know (like maybe I won't be able to use some features ever again)? And is it kinda similar to rooting your phone?
Sorry for the noob questions, any help is much appreciated. Tqvm!
Click to expand...
Click to collapse
Hi was your issue fixed? I'm having same issues on Rog Phone 2, YouTube, Gmail, Google drive won't load with 3h/4g, they only load with WiFi. Have you for a fix ? Please reply
Hi guys, coming back to the forums after a long hiatus!
I have this issue also... Gapps don't work great on mobile data but perfect on WiFi... Some are fixed after clearing data but some are persistently bad such as gdrive which is important to me...
My phone is from ebay, its a tencent with a global rom and I'm in the UK...
Looking at my device info, it looks like my phone has a WW rom but a CN fingerprint... I will have the fingerprint changed today, update to 1910 and drop an update...
achu.ckr said:
Hi guys, coming back to the forums after a long hiatus!
I have this issue also... Gapps don't work great on mobile data but perfect on WiFi... Some are fixed after clearing data but some are persistently bad such as gdrive which is important to me...
My phone is from ebay, its a tencent with a global rom and I'm in the UK...
Looking at my device info, it looks like my phone has a WW rom but a CN fingerprint... I will have the fingerprint changed today, update to 1910 and drop an update...
Click to expand...
Click to collapse
Once you've changed the fingerprint and fully converted to WW, the issues will all be fixed ????
phones now on WW 1910 rom and fingerprint - everything is perfect so far!
Hi guys. could somebody please explain what does it mean when u say changed to we ROM and fingerprint? And how do u do it? I have bought rog 2 recently but am not able to sign in to Google account on it over 4g or WiFi from another 4g phone(hotspot).