I've started to have touch screen issues the past few days.
Any idea what may cause it?
Sometimes, when I touch the screen, say in settings, I touch one item, but a different item is selected somewhere randomly on the screen.
Happens in TWRP as well. If I select options to wipe, it will select others, and then it doesn't swipe over to execute the action.
No ideas? What would make touches appear where I don't touch, even on TWRP?
I tried the keyboard calibration on HTC's keyboard.
Any ideas? Screen protector?
It comes and goes.
I can't believe no one else is having this issue now.
I don't do stupid things with my phone, like drop it, put it in my pocket and sit on it, and wash it with soap and water.
Since I've started running Lollipop, it appears that my case is causing this issue. I've never had this problem before.
However, I updated my wife's phone to Lollipop Sense and now she is having the same issues with a different case.
Take the cases off, and they work more responsively.
I can only chalk this up to being a Lollipop issue, and hope it will be fixed soon.
mcwups1 said:
I can't believe no one else is having this issue now.
I don't do stupid things with my phone, like drop it, put it in my pocket and sit on it, and wash it with soap and water.
Since I've started running Lollipop, it appears that my case is causing this issue. I've never had this problem before.
However, I updated my wife's phone to Lollipop Sense and now she is having the same issues with a different case.
Take the cases off, and they work more responsively.
I can only chalk this up to being a Lollipop issue, and hope it will be fixed soon.
Click to expand...
Click to collapse
I opened another thread about a similar issue I'm having after Lollipop. My gesture launch randomly stops working and I have to reboot. No other issues for me though. I have an anti-glare screen protector on mine, but had no issues before the update. I've thought about a factory reset to see if that would cure what ails.
I'm on tmo but have the same exact issues. This is what i've found so far...
I turned on the developer options and turned on show pointer. This will show you where the touches are landing.
If you scroll down slowly, you can see most of the touches are in line (up and down) and not random on the screen.
I've removed all programs that have screen overlays (screen filter, twilight etc)
I've removed the cases thinking they might be causing the issue, but removing them only slightly improved the issue I thought...
Sometimes its hard to reproduce the effect, its not consistent. So this leads me to believe that it could be a process that's running in the background that calls attention at the moment you're touching the screen, and then refocuses the screen to your point of contact. And in between it thinks you're moving your finger when you really aren't.
In any event, I can't find the exact cause of this. But, it definitely started after the update to lollipop. I had none of these issues before. I even got the phone exchanged because I believed the digitizer went bad or something. But this issue exists on my original phone, its replacement, and now on my wife's current phone and that phones replacement (across 4 phones).
I'm currently working on my wife's replacement (4 or 5 non-oem programs installed) and continue to have the problem. But it is not consistent as I can't readily reproduce it.
What i've done to try and learn more is when I see the screen pointer light up in random places, I keep pressure on the screen so I can observe where the screen is registering contact. It almost looks as if it's trying to pull down the shade. Whether it be because of the dual points of contact and it thinks we're swiping down, or because of another program that is stealing focus for whatever reason.
If anyone else has insights into this, please let us know as this is more than frustrating! I keep calling people in hanouts with a lot of people and they aren't happy about it lol.
Also for reference, we're using ADW ex launcher instead of Stock HTC Sense. But even when I remove ADW (uninstall) and run sense, it continues to happen. So it's not that.
I've had my Note9 (Tmo) since release, so about 2 weeks now. Usually a quick tap of my finger on the fingerprint scanner and the phone immediately jumps to life and I'm on the home screen. But today it's acting erratically. Now it takes like 5 or 6 presses for it to register, and that's only after I turn the phone on first (it won't skip sleep and go directly to the home screen anymore).
I tried a rebooting, recreating my prints, as well as making sure the scanner is wiped perfectly clean, and that worked... But only for a little while, the issue has come right back.
Anyone else seeing similar issues?
Do other sensors work as expected?
On my previous Note8, when sensors stop working due to hardware fault, the fingerprints also did not work.
BTW I have not experienced the same issue on my Note9 yet.
Are you using a theme? If so that could be the issue. Uninstall theme and try fingerprint again.
Wash your hands.
I also have this issue, it's pretty annoying. On the lockscreen, the phone says "fingerprint-sensor not responding, try again later", and that's it. Tried wiping cache from the recovery menu, nothing.
Try typing *#0*# into the dialer and go to sensors test, should be able to determine if your finger print reader is faulty or not there.
Try cleaning the fingerprint scanner or using a wet wipe on your finger. As the lack of moisture is probably what is causing this issue. It happened to me a few times in HK.
I have the same issue.
My scanner is now telling my "fingerprint wet." But my fingers aren't wet, and I wiped the scanner down several times. Like the OP says, it works for 1 or 2 swipes, then won't recognize my fingerprint.
I'm having the same issue with my Note9. In my case, the problem happens ONLY if I had my phone in my pocket more than 1 minute, the fingerprint sensor just won't work, it's not like it doesn't recognize it, it's dead. I have to wait about 10 seconds putting my finger on the sensor 'til it works. I have tried everything. I'm pretty sure it's something in the software related to the phone being in my pocket (not because the phone's been idle), because when I go to bed and put my phone on the table, the next morning I just grab my phone and immediately the fingerprint sensor takes me to my home screen, no problem.
Namuna said:
I've had my Note9 (Tmo) since release, so about 2 weeks now. Usually a quick tap of my finger on the fingerprint scanner and the phone immediately jumps to life and I'm on the home screen. But today it's acting erratically. Now it takes like 5 or 6 presses for it to register, and that's only after I turn the phone on first (it won't skip sleep and go directly to the home screen anymore).
I tried a rebooting, recreating my prints, as well as making sure the scanner is wiped perfectly clean, and that worked... But only for a little while, the issue has come right back.
Anyone else seeing similar issues?
Click to expand...
Click to collapse
Do you guys have solution to this I been having this issue for a month or so now and i think it is getting worse.
Hi guys, be brave and call Samsung. The phone is under warranty.
They will collect it and drop it off for free, after repairing it and putting your phone back to water and dust resistant.
It took me about 10 days all together, if not less.
florin_stann said:
Hi guys, be brave and call Samsung. The phone is under warranty.
They will collect it and drop it off for free, after repairing it and putting your phone back to water and dust resistant.
It took me about 10 days all together, if not less.
Click to expand...
Click to collapse
I've had samsung repair experienced before my Galaxy s8+ it took them about 5 business days turn around repair it was just software issue.. But with this fingerprint if it's just software glitch or setting i rather do that first but if not I might have do warranty claim.. it always take 2-3 tap for me to work on the fingerprint this is way way slower than my S9+.. Did you have fingerprint issue?
It is definitely not software. Days i have spent uninstalling apps and themes and testing and then resettimg it all and so on and so forth!
It seemed at the beginning that a factory reset is enough, but next day it would start again.
It finally gave up and i have called Samsung, as i do not buy insurrance for my phones and they sorted me out.
I knew it was not software when i have booted the Note into safe mode and it behaved just the same.
skyethur said:
I've had samsung repair experienced before my Galaxy s8+ it took them about 5 business days turn around repair it was just software issue.. But with this fingerprint if it's just software glitch or setting i rather do that first but if not I might have do warranty claim.. it always take 2-3 tap for me to work on the fingerprint this is way way slower than my S9+.. Did you have fingerprint issue?
Click to expand...
Click to collapse
Sorry, forgot to quote you in my reply above.
Anyway, now after the repair, the Note responds diferently, it unlocks fast as hell using the fingerprint.
Try erasing all your fingerprints and re-registering them all over again. As sometimes your fingerprint settings maybe corrupted by a OS update.
florin_stann said:
It is definitely not software. Days i have spent uninstalling apps and themes and testing and then resettimg it all and so on and so forth!
It seemed at the beginning that a factory reset is enough, but next day it would start again.
It finally gave up and i have called Samsung, as i do not buy insurrance for my phones and they sorted me out.
I knew it was not software when i have booted the Note into safe mode and it behaved just the same.
Click to expand...
Click to collapse
Mine isn't like that. Fingerprint sensor works once the device is already in use but once in sleep mode for awhile it will take 2-3 taps for it to unlock and it doesnt happen all the time so My issue is sensor sensitivity and it seems to me that the sensor is not getting any power once in sleep mode to save battery that's why it is less sensitive that's just my opinion. But I already made a ticket to samsung and unfortunately the repair center which I dont trust at all the uBreakifix do not have the sensor in stock. So I may have to call in to ship out my phone.
---------- Post added at 10:50 PM ---------- Previous post was at 10:49 PM ----------
iceepyon said:
Try erasing all your fingerprints and re-registering them all over again. As sometimes your fingerprint settings maybe corrupted by a OS update.
Click to expand...
Click to collapse
I have already re-register my finger about 20 times but seems to happen over and over.
note 9 fingerprint issues
Namuna said:
I've had my Note9 (Tmo) since release, so about 2 weeks now. Usually a quick tap of my finger on the fingerprint scanner and the phone immediately jumps to life and I'm on the home screen. But today it's acting erratically. Now it takes like 5 or 6 presses for it to register, and that's only after I turn the phone on first (it won't skip sleep and go directly to the home screen anymore).
I tried a rebooting, recreating my prints, as well as making sure the scanner is wiped perfectly clean, and that worked... But only for a little while, the issue has come right back.
Anyone else seeing similar issues?
Click to expand...
Click to collapse
i am and i wish i knew how to fix it
*#0*# sensor test says that the RESET test has failed. I'm getting random reboots while not using the device.
willhemmens said:
Try typing *#0*# into the dialer and go to sensors test, should be able to determine if your finger print reader is faulty or not there.
Click to expand...
Click to collapse
The test shows RESET: Failed. Everything else is a PASS. It must be a hardware problem. I am getting random reboots while on standby when the fingerprint sensor is turned on.
(solved: Decided to keep the post instead of deleting it in case someone else faces the same issue. So it was just broken scanners. Got a good one and it worked perfectly. So far no heating issue. So point is the over heating could only mean its a broken scanner and not a main board short or anything.)
So I got a used g6 with a broken screen and non working fingerprint scanner. Switched out the scanner but it gets extremely hot
and doesn't function. I'm wondering if the replacement scanner is broken or if something is wrong with the main board.
There is no other problems with the phone.
Also, I'm wondering how does android 8 handle hardware changes. Because when it was factory reset, it had the old
broken finger print sensor on it. So does android just ignore activating finger print scanner related files when its installed since it didn't detect the scanner? or
is the OS supposed to recognize the replacement scanner and make it work without any extra steps? Is there any way to tell the OS to look for hardware changes and install
needed system files? I'm looking for any expert help with this if you have clear idea what's going on. Thanks.
I have a stock s10 plus. at first, the issue happened when I tried to pull my notification panel down but realized touch screen isnt working but its localized toward the top. Over the next few days, the area spread from top of the notifications bar to half of the screen and finally to my fingerprint scanner. I though the display is damaged but testing it with *#0*# test prove its working. locking the screen and unlocking it seems to fix it temporarily but it happened after a minute or two. my device feels laggy when the display is working normally. No visual damage nor did I damage it in any way
Arizzrn said:
I have a stock s10 plus. at first, the issue happened when I tried to pull my notification panel down but realized touch screen isnt working but its localized toward the top. Over the next few days, the area spread from top of the notifications bar to half of the screen and finally to my fingerprint scanner. I though the display is damaged but testing it with *#0*# test prove its working. locking the screen and unlocking it seems to fix it temporarily but it happened after a minute or two. my device feels laggy when the display is working normally. No visual damage nor did I damage it in any way
Click to expand...
Click to collapse
Maybe try to factory reset to see if it resolves the issue.
Keno_I said:
Maybe try to factory reset to see if it resolves the issue.
Click to expand...
Click to collapse
doesn't work. i even tried using the firmware that worked before and had no issue but it doesn't work now
Saeremi said:
doesn't work. i even tried using the firmware that worked before and had no issue but it doesn't work now
Click to expand...
Click to collapse
Possible water damage?
It sounds like mobo issue... as the display tests normally and firmware doesn't fix it.
Try a hard reboot.
MOD ACTION:
Thread closed at the request of the OP.
When AOD is activated on the S21 Ultra the finger print sensor more often that not refuse to recognise the finger print .
I did all the necessary steps, wiped out partition , recorded the prints few times but nothing.It is a long standing issue with that model for me.The moment the AOD is disabled all is back to normal.
Any ideas?
Regards.
This is the first I've heard of this, but maybe that's what's been frustrating me about how my fingerprints seem to not be recognized? I never looked for this pattern before...
Anyone else have any ideas?
Yes, i stopped using the AON and all is working swimmingly .
It did not matter what i tried , on Samsung S21 Ultra there was no other way.