S6 Active on T-Mobile roaming data not working - Galaxy S6 Active

Wondering if anyone can help me out. I've already spent hours on the phone with tmobile and they can't seem to solve it.
I've had this problem ongoing since getting this phone. Basically I get no data roaming. Places Ive tried: Canada (several cities in BC as well as Quebec and Ontario), UAE, Bahamas. I spend a lot of time in Canada so its a real issue. Things I have tried:
- Factory reset
- Upgrade to 5.1.1 using Odin.
- Try sim card in friend's phone (4G works no problem in Canada)
- A bunch of other stuff I don't remember
Symptoms:
- About 50% of the time the phone works for calls and text
- The rest of the time it says "emergancy calls only". Restarting the phone immediately restores ability to make calls/send text. This happens regardless of signal strength.
- Data connection never works. Only time I got 4G was the very first time I entered canada with this phone. . Restarting the phone would make it connect to 4G for about 1-2 minutes before it would lose data connection. Restarting the phone would bring it back. After about half a day the phone completely lost ability to make data connection and has never been able to get data connection internationally since then.
- Sometimes I get this message: "you have lost data connectivity because you left your home network with data roaming turned off". Data roaming is definitely turned on. I've enabled in settings and also via #RON# short code.

reobaird said:
Wondering if anyone can help me out. I've already spent hours on the phone with tmobile and they can't seem to solve it.
I've had this problem ongoing since getting this phone. Basically I get no data roaming. Places Ive tried: Canada (several cities in BC as well as Quebec and Ontario), UAE, Bahamas. I spend a lot of time in Canada so its a real issue. Things I have tried:
- Factory reset
- Upgrade to 5.1.1 using Odin.
- Try sim card in friend's phone (4G works no problem in Canada)
- A bunch of other stuff I don't remember
Symptoms:
- About 50% of the time the phone works for calls and text
- The rest of the time it says "emergancy calls only". Restarting the phone immediately restores ability to make calls/send text. This happens regardless of signal strength.
- Data connection never works. Only time I got 4G was the very first time I entered canada with this phone. . Restarting the phone would make it connect to 4G for about 1-2 minutes before it would lose data connection. Restarting the phone would bring it back. After about half a day the phone completely lost ability to make data connection and has never been able to get data connection internationally since then.
- Sometimes I get this message: "you have lost data connectivity because you left your home network with data roaming turned off". Data roaming is definitely turned on. I've enabled in settings and also via #RON# short code.
Click to expand...
Click to collapse
This sounds like a config issue to me. the random drops to emergency seems to be issues with roaming not being set up right. It sounds like your APNs are not setup correctly or something. have you gotten any info from t-mobile on Roaming APNs? i'm not sure if it needs to be adjusted for roaming or not.

Karlinski said:
This sounds like a config issue to me. the random drops to emergency seems to be issues with roaming not being set up right. It sounds like your APNs are not setup correctly or something. have you gotten any info from t-mobile on Roaming APNs? i'm not sure if it needs to be adjusted for roaming or not.
Click to expand...
Click to collapse
Yeh thats what it seemed like to me as well but I went over the APN settings with them on several occasions. I also looked them up online. Everything seems correct. The only thing they had me change was APN roaming protocol from IPv6 to IPv4/IPv6.

Dial *#*#4636#*#* (on stock dialer), in Device Information try to change network settings to LTE/WCDMA.
What are your APN settings? Provide info about all fields.

Did u ever solve this issue ? I'm having the same problem...

Related

Kaiser (TyTn II) not working with Fido. Help!

I've had my Kaiser for 2 days now with no probs. Then today, a nightmare. I cannot make any calls longer than 10 secs. For some reason as soon as i make a call it shows the 3g logo then kicks the call, loses the network connection then gets it back. it also shows the E for edge Icon all the time and its this icon that changes to 3g during a call. It also has the triangle icon all the time, which is roaming. i sure as hell hope im not! all other functions in this device work like a charm-texting, gps, wifi- all work great. Im on fido in Vancouver. This is not a supported handset and so i get no help from them( i dont think the 20 year olds that man the tech lines have a clue anyway). I read that it may be due to an old sim card, is this likely? Any help would be appreciated, im at my wits end, and im starting to think of selling. Help!
P.S.
I dont care about data connection other than Wifi, since the data plans are a joke here. So i dont even want these features active.
Try to switch your phone to GSM only (under phone options/band)
Dag Gammit i think this may have done it! -crossing fingers and testing- will play around with this some more and see what happens. thanks for the suggestion.
Yes indeed ID64, has it right. It's not just this phone that tries to seek the strongest band around, but drops the call in the process.
Changing using settings to GSM only works, but you may be in situations where you want the other bands. You can use the same method to switch back, But you might want a nicer/quicker way using Danielherrero's Bandswitch or Commmgrpro application. He's a member here and you can search here or google. The early freeware version is around somewhere.
Mike
Fido and the roaming triangle
I wouldn't worry about the roaming thing, since all of the towers report as rogers since the network conversion.
Here in Winnipeg I'm always roaming and it has never been an issue. I'm even calling long distance (Calgary?) for voice mail.
I haven't tried it since have the all you can eat data plan for $50. but I vaguely recall seeing in the wizard forum that apparently you can get a cheap data plan through fido if you claim your phone is a HipTop. Worth a try if you want data.
http://forum.xda-developers.com/showpost.php?p=1135200&postcount=6
hiptop
Umm, just out of curiosity, does the HipTop thing still work? and what is it exactly?
I am about to get a plan and this one sounds intriging..
I'm on Fido with a Tilt too, works flawlessly with my 8 year old sim card. I'm very interested in this Hip-Top data plan. Has anybody tried it yet? someone definatly should and let us know!
any way to get rid of the roaming notifications so we can enable automatic email downloading? feature will not work while roaming and my FIDO phone is always roaming on my home network. can't find a registry hack for the Kaiser for this.
Fido roaming and e-mail
I haven't found a way to turn off the roaming notification. However you can set up e-mail accounts to automatically download even when roaming. Obviously if you do really roam you will be charged mightily so I would use with caution.
for hotmail (windows live) it's option 5 in the options menu item
for other accounts
-Send/Receive Schedule
-- Advanced Settings
--- Use automatic send/receive schedule when roaming
send/recieve schedule when roaming
hondophred said:
for other accounts
-Send/Receive Schedule
-- Advanced Settings
--- Use automatic send/receive schedule when roaming
Click to expand...
Click to collapse
My rom will not let me enable the automatic send/recieve when roaming without FIRST defining a send/recieve schedule. The schedule is inconveniant becuase i don't want the phone to stay on 3G connected 24hrs/day or my battery goes dead. I have it set to disconect 3G after 45 seconds but this only works if the phone is ON. When the phone is in sleep state it will leave the 3G on all the time so it opens up a whole other can of worms/problems. Does your rom let you enable this send/recieve while roaming option without first enabling a schedule? if so, which rom you using?

AT&T Tab will no longer connect to AT&T data

I bought an AT&T Galaxy Tab. I confirmed when I received it, data worked, and then discontinued my service.
In the meantime I flashed to Overcome ROM, flashed to JPD to enable phone calls, brought it to Canada and used it there with a Canadian GSM provider, and now am trying to reconnect my AT&T service.
I activated my AT&T service about an hour ago, and everything seemed to be fine. I received the welcome to AT&T text message. However, it just won't connect to any data of any sort.
I've reflashed the modem to JPA, which I've seen people say works on AT&T, without any change.
I've installed the AT&T data usage widget, and it says "No Network Available or SIM could not be verified".
My APN settings by default were set with everything normal except for an empty password compared to what I found online. I tried setting a password and no effect.
Under Settings => About device => Status it shows Mobile network state as either Disconnected or Connecting.
Settings => Wireless and network => Mobile networks => Use packet data is unchecked, and whenever I try and change it, it will change to "Turning on..." and then after a few seconds it will change back to unchecked.
All of the Samsung related data connection toggles like on the pull-down windowshade or on the long press of power act like they're changing something instantly, but have no effect.
Anyone have any ideas on what's gone wrong here?
Someone stated earlier that their tab was kicked off of the network as well. I would try a series of restarts to see if the problem persists. If it does, try contacting at&t directly.
I Haz 3D!
knowledge561 said:
Someone stated earlier that their tab was kicked off of the network as well. I would try a series of restarts to see if the problem persists. If it does, try contacting at&t directly.
I Haz 3D!
Click to expand...
Click to collapse
I've restarted it about a million times in the past hour. I'll give contacting AT&T a try, hopefully it won't come up that I'm missing something from the stock ROM.
Called AT&T, they knew absolutely nothing, and couldn't help at all.
I suppose I'll try flashing a few more modems, including stock, and then I suppose I might have to reflash to completely stock if that doesn't fix it.
Try the sim card in another phone. They might not have apportioned it correctly.
Any modem will get you at least voice and EDGE, so don't worry about that now.
I have wap.cingular apn for a voice and data plan.
rangercaptain said:
Try the sim card in another phone. They might not have apportioned it correctly.
Any modem will get you at least voice and EDGE, so don't worry about that now.
I have wap.cingular apn for a voice and data plan.
Click to expand...
Click to collapse
Hmm I'll see if I can dig something up. However, I'm a little unclear on what will happen because this is the $15 AT&T Tablet data plan, and at best I might be able to scrounge up a phone.
The sim card automatically entered wap.cingular apn on my tablet plan as well.
I was soo excited when I found this thread. This is clearly my situation exactly:
http://forum.xda-developers.com/archive/index.php/t-1083173.html
I was using the voice APN on a data plan. I deleted all the old APNs, created a new one that is just Broadband/Broadband for name/APN. Rebooted.
Hit connect, and.....it's still screwed up. Now it flickers back and forth on the status page between Connecting and Connected, and the status bar up top reflects the same - I'll see the H with arrows for a half second, and then it'll disappear again.
On the Mobile networks page, Use packet data now similarly flickers between checked on its own and unchecked and gray.
Okay, no idea why, but everything works now.
After Broadband failed to work, I tried changing it to APN Broadband. That didn't work either, so I changed it back to Broadband. Things then started semi-working in that the connection was still flickering on and off, but when it was on, data was actually being transferred.
I rebooted, and now it's fully working. Hope it stays that way. Seems to shift back and forth between H and 3G a lot considering I'm in the middle of a city with full bars not moving, but other than that, all seems well.
It would have been good to know about 1,000 word ago you only have the $15 broadband sim!
Apn is: ATT BROADBAND, and nothing else.
rangercaptain said:
It would have been good to know about 1,000 word ago you only have the $15 broadband sim!
Apn is: ATT BROADBAND, and nothing else.
Click to expand...
Click to collapse
Hmm I have it set as Broadband, not ATT BROADBAND, and it's working for now so I ain't touch it.
Are people able to activate an AT&T Galaxy Tab on anything but the broadband sims?
Yes, I have voice and 3g data by ising a sim from my old android phone.

[Q] Data Roaming setting (Off) not retained while Roaming

I hope this is in the proper forum and hopefully the question has not been answered yet. I did a search and have found some threads but not this exact question.
So anyway...I have a Rogers (Canada) HTC One M7 running 4.4.2 and HTC Sense 6.0,
Lately I have been roaming in the USA and have incurred roaming charges even though I set my Data Roaming setting to Off (no check mark). It seems to only happen when I am roaming. Basically this is what happens.
The Data Roaming Setting is set to Off all the time.
I go into the US and lose data connection as I start to roam. This is fine.
If I turn off Mobile Data and then later turn it back on, I get the "You are roaming and incur charges..." pop up box.
The only options are OK or Cancel
Choosing Cancel keeps the Mobile Data Off
Choosing OK turns ON Mobile Data and the Data Roaming setting is suddenly set to ON (there is a check mark where previously there wasn't) and I now incur charges.
Is this by design? Shouldn't the Data Roaming setting stay off, even if you turn on/off the Mobile Data? I am not sure if this is a Phone Issue, and Android issue (OS or corrupted OS) or a Rogers (cell provider) issue or a Roaming (cell provider) issue.
I am hoping someone can enlighten me on this behaviour.
Thanks in advance.
MGS
MGS2011 said:
I hope this is in the proper forum and hopefully the question has not been answered yet. I did a search and have found some threads but not this exact question.
So anyway...I have a Rogers (Canada) HTC One M7 running 4.4.2 and HTC Sense 6.0,
Lately I have been roaming in the USA and have incurred roaming charges even though I set my Data Roaming setting to Off (no check mark). It seems to only happen when I am roaming. Basically this is what happens.
The Data Roaming Setting is set to Off all the time.
I go into the US and lose data connection as I start to roam. This is fine.
If I turn off Mobile Data and then later turn it back on, I get the "You are roaming and incur charges..." pop up box.
The only options are OK or Cancel
Choosing Cancel keeps the Mobile Data Off
Choosing OK turns ON Mobile Data and the Data Roaming setting is suddenly set to ON (there is a check mark where previously there wasn't) and I now incur charges.
Is this by design? Shouldn't the Data Roaming setting stay off, even if you turn on/off the Mobile Data? I am not sure if this is a Phone Issue, and Android issue (OS or corrupted OS) or a Rogers (cell provider) issue or a Roaming (cell provider) issue.
I am hoping someone can enlighten me on this behaviour.
Thanks in advance.
MGS
Click to expand...
Click to collapse
I guess i am having the reverse effect to your problem, my data roaming keeps switching off.
With data roaming enabled, and network selection on automatic. Whenever I am in a no signal area with my home network provider, the phone should automatically roam on a partner network for mobile network and data network. (I can confirm this works when tested on a few Samsung phones). However on my HTC, the mobile network roaming works (calls and text) but data roaming does not work. It connects momentarily then disconnects and stays disconnected and wont re-enable until a reboot. If i manually select a network (either home network or roaming network) and then restart the phone, the mobile data will stay enabled. But as soon as there is a switch between home or roaming network then the data disconnects and cant reconnect until the next reboot.
I was wondering if this could be a hardware limitation or software limitation.
vicyang85 said:
I guess i am having the reverse effect to your problem, my data roaming keeps switching off.
With data roaming enabled, and network selection on automatic. Whenever I am in a no signal area with my home network provider, the phone should automatically roam on a partner network for mobile network and data network. (I can confirm this works when tested on a few Samsung phones). However on my HTC, the mobile network roaming works (calls and text) but data roaming does not work. It connects momentarily then disconnects and stays disconnected and wont re-enable until a reboot. If i manually select a network (either home network or roaming network) and then restart the phone, the mobile data will stay enabled. But as soon as there is a switch between home or roaming network then the data disconnects and cant reconnect until the next reboot.
I was wondering if this could be a hardware limitation or software limitation.
Click to expand...
Click to collapse
I personally don't think it is a hardware issue, although it may be a software bug and an issue with the roaming provider. I believe that the data roaming setting gets "reset" once the phone mobile data setting is turned back on on a foreign network. I think that the HTC "sees" a foreign network and does not know what to do so it either gets the setting from the roaming provider or just defaults to a set setting.
In my case, I had lots of support calls with Rogers and according to them, my data roaming settings are probably resetting based on the roaming provider when the mobile data setting is turned back on. I actually video recorded what happens and sent it to Rogers when I was roaming. Once they saw it, they told me that any unintentional roaming charges will be credited back.
They did not tell me if it was a software issue or a roaming issue. However, I also tried the same setting using an old iPhone4S and a Samsung Galaxy S3 and both worked fine under the same conditions. That is, the settings were retained.

Frequent Random Network Drops

I've seen a number of threads where people post about their device dropping network data connectivity, and needing a reboot to solve it.
My issue is a bit different. Occasionally (I've noticed it 3-4 times today) when I go to send a text (SMS) or to use a data enabled service like Hangouts, that my phone shows no bars at all.. not even just no data, but the bars are grey and there's a red x. I wait about 15 seconds and it reconnects, then another 10 seconds later, the data is live again.
Phone is a private sale and under 1 month old, and all the Stamina functions are off.. I do see that the "Queue background Data" is turned on, but I don't think this should effect, no?
Not sure what digits I should be looking at to know if this might be a hardware vs software issue.. build is listed as .93
Im no stranger to unlocking and flashing, but I've kept this stock cuz it's tight and I adore the battery life.
Suggestions?
sh0nuff said:
I've seen a number of threads where people post about their device dropping network data connectivity, and needing a reboot to solve it.
My issue is a bit different. Occasionally (I've noticed it 3-4 times today) when I go to send a text (SMS) or to use a data enabled service like Hangouts, that my phone shows no bars at all.. not even just no data, but the bars are grey and there's a red x. I wait about 15 seconds and it reconnects, then another 10 seconds later, the data is live again.
Phone is a private sale and under 1 month old, and all the Stamina functions are off.. I do see that the "Queue background Data" is turned on, but I don't think this should effect, no?
Not sure what digits I should be looking at to know if this might be a hardware vs software issue.. build is listed as .93
Im no stranger to unlocking and flashing, but I've kept this stock cuz it's tight and I adore the battery life.
Suggestions?
Click to expand...
Click to collapse
check in settings in network and set your network to the one you use , like gm/wcdma /lte , maybe your phone is strugling to find 3g or 4g , try it , who knows it might solve the issue , ty
Been about a month since I posted, and I'm still experiencing this issue. I often thumb my phone on and it's not connected. I don't really mind waiting for the 30 seconds or so that it takes to jump back on the network, but it often means I miss calls, and since it's my business phone, it kinda bums me out to suddenly get a VM notification of a missed call even though it never rang.
Is there some sort of utility that I can use to monitor the network activity to see how frequently it drops, and for how long? I've looked into ones on Play but they don't seem to have a history, just something that shows what data up and down is currently being reported.
Sadly the only Sony store in my city (and I think the country - Canada) has recently closed for good, so I'm not sure how to go about warranty repairs...
sh0nuff said:
Been about a month since I posted, and I'm still experiencing this issue. I often thumb my phone on and it's not connected. I don't really mind waiting for the 30 seconds or so that it takes to jump back on the network, but it often means I miss calls, and since it's my business phone, it kinda bums me out to suddenly get a VM notification of a missed call even though it never rang.
Click to expand...
Click to collapse
I don't have a solution, but I can tell you that you're not alone. I've been experienced the same thing on my Z3C. I sometimes wonder if it has anything to do with the fact that the MVNO I use doesn't support 4G LTE.
kopsis said:
I don't have a solution, but I can tell you that you're not alone. I've been experienced the same thing on my Z3C. I sometimes wonder if it has anything to do with the fact that the MVNO I use doesn't support 4G LTE.
Click to expand...
Click to collapse
Interesting.. Your issue isn't just data, but a complete network disconnection? Im with Fido which is an MVNO under Rogers, but I thought they supported LTE. The issue also persists even on wifi
sh0nuff said:
Interesting.. Your issue isn't just data, but a complete network disconnection? Im with Fido which is an MVNO under Rogers, but I thought they supported LTE. The issue also persists even on wifi
Click to expand...
Click to collapse
Yes, it seems to be a complete loss of the mobile connection. When I wake the phone I see gray bars and a red X on the signal strength indicator. Within seconds the phone re-acquires and the indicator goes to 2 or 3 bars. I have also seen it happen with wifi active. The frustrating part is that it doesn't seem to do it often enough to troubleshoot. I'll notice the problem maybe a couple of times a month and there's nothing obviously different about my usage patterns in those instances.
Mine does it at least a dozen times a day. I can only assume this as I frequently miss calls and at least 3-4 times a day I see it happen. =(
Same Problem
Randomly I have no connection at all but after a few seconds everything wents back to normal. Did not have this problem with T-mobile in Germany but with with O2 I have. With T-mobile I had LTE but with O2 I don't, so I guess that's the reason.
Interesting... I've disabled LTE and now have it on 3g/GSM. We'll see how it works moving forward, and I'll post again in a week. Stay tuned.
Service Providers
In the mobile network settings one can change the service provider manually. With LTE enabled my provider has three entries: LTE, 3G and 2G. Connecting two LTE fails, because my provider blocked it in my plan. Having LTE enabled, it often tries to connect to LTE I assume. I switched off LTE and set the provider manually to 3G. Maybe that helps. We'll see.
realTobbse said:
In the mobile network settings one can change the service provider manually. With LTE enabled my provider has three entries: LTE, 3G and 2G. Connecting two LTE fails, because my provider blocked it in my plan. Having LTE enabled, it often tries to connect to LTE I assume. I switched off LTE and set the provider manually to 3G. Maybe that helps. We'll see.
Click to expand...
Click to collapse
Interesting.. I have LTE as part of my network and plan... But once I made changes to the settings as I indicated, I no longer receive the network drops I originally experienced.. I might just be missing the alerts, but it seems fixed... #crossedfingers

Question Data not connecting on ATT since "3G switchoff"

So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. I received a phone call and while it works fine, it sounds like junk now. Like it is no longer actually using VoLTE like it always has. My phone doesnt seem to have any data however, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
EniGmA1987 said:
So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. However, my phone doesnt seem to have any data, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
Click to expand...
Click to collapse
moswen said:
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
Click to expand...
Click to collapse
Thanks for the reply. I tried deleting the MMS port and also the proxy just now and data didnt come back. I will try searching around for more APN info for how phones are supposed to connect now and see if I can find anything.
It looks like from what I could find that it is due to an IMEI whitelist ATT has, blocking data connection on any device not in their whitelist. The solution seems to be to root the phone and change your IMEI to a whitelisted model.
While my phone is rooted my IMEI is not cloned I definitely would not share my IMEI with ATT. When I got my sim card yesterday I had the attendant activate but I did not provide my phone so he did not get the IMEI from my phone. If you got a sim and they input your IMEI that could be a problem possibly. Just a suggestion to try and get a sim activated at a store without your phone.
I had also heard that most ATT MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rooting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
EniGmA1987 said:
I had also heard that most ATt MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rotting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
Click to expand...
Click to collapse
Happy you are back up and running and I'm glad that you found someone at ATT to do the fairly easy work of getting your IMEI cleared. Lots of people have been worried about devices not working on ATT because of this whitelist issue glad to see there are workarounds just wish ATT didn't make it so convoluted.

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