Slow to wake P9 & P9 Plus - Huawei P9 Questions & Answers

I have the P9 Plus and my mom uses the P9. I've noticed a longer than usual wake up delay if there is an SDcard installed.
When pressing the power button with out an SDcard installed the device wakes up with in 1 second but if I have an SDcard installed it will add another 1 to 1.5seconds of wake time delay.
Is anyone else experiencing the same issue? If anyone with an SDcard wants to help me figure this out lock your device and leave it alone for at least 10 seconds then press the power button and try to observe how long the screen wakes and compare it with out an SDcard. If you just wake the phone in less than 10 seconds this then 'issue' wont appear.
The P9 is running on a B636 firmware while my P9 Plus is on C432
I've only tested it with 3 different SD cards, a Generic 16GB card, a 64Gb Sandisk UHS1 Class10 and a 128Gb Lexar Class 10 UHS1
Both the P9 and P9 Plus are the dual SIM variants, I am starting to think that only the dual sim version are affected.

Seems like there is something wrong, mine turns on pretty much instantly no matter if I use the power button or fingerprint reader.

We are talking about a split second here. Relax dude and use the phone.
Sent from my EVA-L19 using XDA-Developers mobile app

clouds5 said:
Seems like there is something wrong, mine turns on pretty much instantly no matter if I use the power button or fingerprint reader.
Click to expand...
Click to collapse
Its not about using the finger print or power button its having a microSD installed.

mickfitz said:
We are talking about a split second here. Relax dude and use the phone.
Sent from my EVA-L19 using XDA-Developers mobile app
Click to expand...
Click to collapse
You dont need to over react, I just wanted to figure out if it is just affecting the two units I got and it is more than just a split second, infact its a full 2 seconds. I know that is just a little time but when you get to used to instant and now you start to see a delay but I am more curious if my units are defective or if it is the norm. But I am starting to think its the norm as nobody has replied yet that its the same speed with an with out an sd.

EarlZ said:
Its not about using the finger print or power button its having a microSD installed.
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Click to collapse
I have an microSD installed (64gb) since day one. Still instant turn ons and unlocks.

I'm almost two years late to the convosation but I have same as you EarlZ, my P9 can take up to 5seconds to wake which is very annoying and pisses me off, I have a mate 10 pro now which is lighting fast, I hope it don't end up as slow as the P9.

Related

Thinking of getting it

Hi everyone, right whoever has this HD7 can you tell me what its like? I'm really not sure if I should get this or the omnia 7, they both look great. Thanks for ya time.
Sent from my HTC Hero using Tapatalk
Moved to General
liverpoolfchero said:
Hi everyone, right whoever has this HD7 can you tell me what its like? I'm really not sure if I should get this or the omnia 7, they both look great. Thanks for ya time.
Sent from my HTC Hero using Tapatalk
Click to expand...
Click to collapse
I just picked up one, its sweet. Go into any mobile shop and give it a test drive. I love mine.
I have had the HD7 for 4 days now and I am very impressed, however I also recognise that WP7 is very much a version 1 operating system and there are still a) a few bugs (nothing catastrophic) and b) some missing features. The promise is here though so if you don't mind a bit of "early adopter pioneering" go get one
if MS does not deal with the missing features and the bugs SOON I am selling mine again.
to name a few:
- No manual IP on Wifi
- No own ringtones
- no .avi container support - synch of 350mb movie takes aprox. 20 minutes.
- everything over 20mb needs to go over the marketplace (what do i have an unlimited data plan for?)
- no usb-hdd support
- no copy&paste (personally not missing this though)
- no proper multitasking. you can go back, but how do you go forwards?
- ringer only vibrates once, email sounds delayed
... i could go on
pencilcase said:
if MS does not deal with the missing features and the bugs SOON I am selling mine again.
to name a few:
- No manual IP on Wifi
- No own ringtones
- no .avi container support - synch of 350mb movie takes aprox. 20 minutes.
- everything over 20mb needs to go over the marketplace (what do i have an unlimited data plan for?)
- no usb-hdd support
- no copy&paste (personally not missing this though)
- no proper multitasking. you can go back, but how do you go forwards?
- ringer only vibrates once, email sounds delayed
... i could go on
Click to expand...
Click to collapse
What do mean by everything over 20Mb must go over the market place?
all downloads coming from the marketplace that exceed 20mb in size need to be downloaded with Wifi or over zune/cable.
pencilcase said:
all downloads coming from the marketplace that exceed 20mb in size need to be downloaded with Wifi or over zune/cable.
Click to expand...
Click to collapse
I think you'll find this is not just WP7 Devices, all smartphones these days do that including the iPhones, I suppose it was to cut down on the traffic and stuff on our carriers networks that are already overloaded with stuff.
Not saying it's right but that's the way it is.
ThePhoenix2007 said:
I think you'll find this is not just WP7 Devices, all smartphones these days do that including the iPhones, I suppose it was to cut down on the traffic and stuff on our carriers networks that are already overloaded with stuff.
Not saying it's right but that's the way it is.
Click to expand...
Click to collapse
Yeah, I remember reading somewhere about the carriers (including O2) having panic attacks about networks overloaded by legions of downloaders.
pencilcase said:
all downloads coming from the marketplace that exceed 20mb in size need to be downloaded with Wifi or over zune/cable.
Click to expand...
Click to collapse
This is very unfortunate! With my former HTC Desire running a custom rom (DeFrost) based on the ofiicial Android 2.2, I could download 136 MB on 3G, it was DeFrost roms, with were available through his DeFrost setup Tools. I never had an issue because the download speed was crazy fast! But I had to be in an area of very good coverage (all signal bars in the green) to have it within 20-25 minutes (sometimes up to 40 minutes). I used to do it during lunch time and flash from sd-card on my way back to the office. It's the only feature I miss from the Desire: the simplicity of the flash process, provided you have a custom recovery image, in my case, Clockwork recovery image.
f.
I've had mine for just over a week now and am thinking about returning it and getting a Omnia 7 instead, It has that reset bug that HTC said about, and the physical buttons on it are extremely annoying, none of them have a 'click' to them so you can never tell if your pushing it enough to activate it, also you end up pressing buttons without even noticing, I often end up launching the camera just because my finger rests on the button and activates it for example.
i love my hd7 so much but i would say this, if i could swap it for a 16gb omnia 7 i still would but i could not live with only 8gb even if there would be a work around, and i am to impatient to wait and see if anyone will stock it.
i pre-ordered HD7 for US Tmobile but i'm considering to cancel it and wait for the dell venue pro
people who got the device, what would you do ?
I am very pleased with the hd7, the feel of quality in the hand, the superb big screen together with those 16gb give it the edge IMHO.
adesonic said:
I am very pleased with the hd7, the feel of quality in the hand, the superb big screen together with those 16gb give it the edge IMHO.
Click to expand...
Click to collapse
This is also how I felt for the first couple days, but after you've had it for over a week like I have you might start to get frustrated with the problems I've had.
Milky1 said:
I've had mine for just over a week now and am thinking about returning it and getting a Omnia 7 instead, It has that reset bug that HTC said about, and the physical buttons on it are extremely annoying, none of them have a 'click' to them so you can never tell if your pushing it enough to activate it, also you end up pressing buttons without even noticing, I often end up launching the camera just because my finger rests on the button and activates it for example.
Click to expand...
Click to collapse
Some other people have reported very "soft" hardware buttons (volume in particular) that are a bit mushy, and therefore hard to tell if you are applying enough pressure. Some people have swapped their HD7 for another one for this reason.
My own HD7 thankfully doesn't seem to suffer from this as the volume keys have a definite "click"-feel when pressed, so you can tell that you're pressing them right even if it's in your pocket.
Same with the camera button on mine; it's a 2-step camera button and you have to press fairly firmly to get the camera to activate. I've yet to accidently initialise the camera.
My HD7 is an O2 branded one in the EU with the dark gray chrome-like band. Perhaps the HD7s with the brighter chrome band suffer from this?
wheresmybeaver said:
Some other people have reported very "soft" hardware buttons (volume in particular) that are a bit mushy, and therefore hard to tell if you are applying enough pressure. Some people have swapped their HD7 for another one for this reason.
My own HD7 thankfully doesn't seem to suffer from this as the volume keys have a definite "click"-feel when pressed, so you can tell that you're pressing them right even if it's in your pocket.
Same with the camera button on mine; it's a 2-step camera button and you have to press fairly firmly to get the camera to activate. I've yet to accidently initialise the camera.
My HD7 is an O2 branded one in the EU with the dark gray chrome-like band. Perhaps the HD7s with the brighter chrome band suffer from this?
Click to expand...
Click to collapse
Mine is O2 UK and it has a dark band, and every button is completely soft, I don't know if it would annoy everyone but it drives me insane.
Odd! Mine was an O2 one... the only mushy button was the camera button. Never accidentally launched the camera app, but the Search keeps randomly appearing.
Milky1 said:
This is also how I felt for the first couple days, but after you've had it for over a week like I have you might start to get frustrated with the problems I've had.
Click to expand...
Click to collapse
thats EXACTLY my opinion
I evaluated the HD 7 and found the absence of adequate configurable options most disappointing.
1. Unable to disable the haptics (vibrate on key press)
2. Unable to configure own WiFi settings, which means NO access to known hidden networks such as mine at home.
3. Level of java application support unknown
4. Co-Pilot not supported with localised maps when travelling
5. No MicroSD memory expansion
6. No file browser
That was enough to put me off ... although it is a fast and sleek new interface almost mimicking the i-phone monkey-see-monkey-do interface (dummies phone but vastly improving on WinMo, although so many things have dropped away such as the wifi router etc.
A great phone, but not for someone expecting more from their phone out of the box such as the HD 2 for example.

Slow to wake

Has anyone else noticed that the phone is slow to wake, lock the screen set it down for 10 seconds and press either the power button or the finger print scanner and it takes 2-2.5seconds for it to wake. I am not sure if this is how it was before but I recently noticed it.
my device wakes up directly.. under 1 sec. (what have you done?)
I took out my 128Gb Lexar Class 10 MicroSD and it is now very fast to wake, I tried the SD card on my S7 and it has no effect on the S7's wake time what so ever. I am not sure whats in the microSD causing it to slowly wake up or if it is a firmware limitation on the P9 Plus
I have a P9 here with a 64Gb MicroSD card and it is also slow to wake as Ive compared waking the the P9 with a microSD and the P9 Plus with out.
My P9 Plus with 64GB microSD card, instant wake within 1 second. No issue so far.
Hmmm I wonder what is causing it then. I formatted both MicroSD and tried it on the P9 Plus and get the same issue :/
What is the firmware versions of the handsets you guys have ?
161
Skickat från min VIE-L09 via Tapatalk
I have updated to B170 and it is still slow to wake even if the SDcard has no contents :/
Andrewtst said:
My P9 Plus with 64GB microSD card, instant wake within 1 second. No issue so far.
Click to expand...
Click to collapse
Are you using the L29 or the L09 variant ?
EarlZ said:
Are you using the L29 or the L09 variant ?
Click to expand...
Click to collapse
L29.
Andrewtst said:
L29.
Click to expand...
Click to collapse
L29C636B170 firmware?
If you lock the phone and leave it alone for 10-20 seconds and press the power button you dont get a wake up delay ? Its happen to both the P9 and P9 Plus I have here and with the 64Gb MicroSD from Sandsik and 128GB from Lexar.
EarlZ said:
L29C636B170 firmware?
If you lock the phone and leave it alone for 10-20 seconds and press the power button you dont get a wake up delay ? Its happen to both the P9 and P9 Plus I have here and with the 64Gb MicroSD from Sandsik and 128GB from Lexar.
Click to expand...
Click to collapse
I just upgrade to this L29C636B170. No issue, never had wake up delay issue, wake up always within 1 to max. 2 seconds.
Here seems only you have this issue. Possible certain apps you install affecting it.
Andrewtst said:
I just upgrade to this L29C636B170. No issue, never had wake up delay issue, wake up always within 1 to max. 2 seconds.
Here seems only you have this issue. Possible certain apps you install affecting it.
Click to expand...
Click to collapse
If it takes your device 2 seconds max to wake then that is th issue. The device wakes in less than 1 second with out and SDcard installed ( I am estimating 0.4-0.5 seconds )
With the SDcard installed and I lock the phone and leave it alone for at least 10seconds then the initial wake time is 2seconds. If I lock then unlock again in less than 10seconds the wake time is less than 1s.
Can you do a video on how fast your device wakes? Ill probaly upload one showing the delay.
I dont think it has anything to do with the apps as I dont have apps installed on the SDcard and even if the sd is empty it still adds a delay. I tested it on another 16Gb card and has the same issue.
EarlZ said:
If it takes your device 2 seconds max to wake then that is th issue. The device wakes in less than 1 second with out and SDcard installed ( I am estimating 0.4-0.5 seconds )
With the SDcard installed and I lock the phone and leave it alone for at least 10seconds then the initial wake time is 2seconds. If I lock then unlock again in less than 10seconds the wake time is less than 1s.
Can you do a video on how fast your device wakes? Ill probaly upload one showing the delay.
I dont think it has anything to do with the apps as I dont have apps installed on the SDcard and even if the sd is empty it still adds a delay. I tested it on another 16Gb card and has the same issue.
Click to expand...
Click to collapse
I count by my own not using any thing to measure. I said maximum 2 seconds but never reach, always 1 second or to more accurate 1.3 seconds? lol is that 0.3 seconds or even 1 seconds bothering?
You said yours is 10 to 20 seconds, did you know how slow is that? if your unit is 10 to 20 seconds then it is way something big wrong.
My device is 1 to 2 seconds, which is nothing wrong to me at all.
I won't do any video about it, all my used before device fingerprint is 1 to 2 seconds and it is pretty normal to me, include S7 Edge, Redmi Note 3, Mi Max and current device P9 Plus. All with MicroSD card with capacity for at least 32GB to 64GB. With or without it never affect my fingerprint unlocked in any mentioned device.
Andrewtst said:
I count by my own not using any thing to measure. I said maximum 2 seconds but never reach, always 1 second or to more accurate 1.3 seconds? lol is that 0.3 seconds or even 1 seconds bothering?
You said yours is 10 to 20 seconds, did you know how slow is that? if your unit is 10 to 20 seconds then it is way something big wrong.
My device is 1 to 2 seconds, which is nothing wrong to me at all.
I won't do any video about it, all my used before device fingerprint is 1 to 2 seconds and it is pretty normal to me, include S7 Edge, Redmi Note 3, Mi Max and current device P9 Plus. All with MicroSD card with capacity for at least 32GB to 64GB. With or without it never affect my fingerprint unlocked in any mentioned device.
Click to expand...
Click to collapse
There seems to be a massive miscommunication here.
I didnt say 10 to 20 seconds but if I did, please quote me in that so I can have it corrected.
What I mentioned was if you lock the device and leave it alone for atleast 10 seconds and try to wake the device it takes 2 - 2.5 seconds longer if an SDcard is installed, if there is no SDcard installed it takes 0.5 to wake.
I also want to clarify it, this has nothing to do with finger print read speed, just how fast the device can wake.
I mentioned to leave it alone for 10 seconds after locking thr phone as the issue does not appear if you just lock and wake the phobe immediately.
2 seconds is not a big deal but it becomes a big deal when folks misunderstand what I wanted to find out and claim they dont experience the issue but infact they do but just didnt understand what I wanted to find out. This is not nitpickin just wanted to know if I am the only one affected but it clearly shows this is the norm for the P9 and P9 Plus which you also confirmed is happening to you.
I aslo have and s7 and a note 3 none of them have an added delay to the wake speed when a microSD is used.
EarlZ said:
There seems to be a massive miscommunication here.
I didnt say 10 to 20 seconds but if I did, please quote me in that so I can have it corrected.
What I mentioned was if you lock the device and leave it alone for atleast 10 seconds and try to wake the device it takes 2 - 2.5 seconds longer if an SDcard is installed, if there is no SDcard installed it takes 0.5 to wake.
I also want to clarify it, this has nothing to do with finger print read speed, just how fast the device can wake.
I mentioned to leave it alone for 10 seconds after locking thr phone as the issue does not appear if you just lock and wake the phobe immediately.
2 seconds is not a big deal but it becomes a big deal when folks misunderstand what I wanted to find out and claim they dont experience the issue but infact they do but just didnt understand what I wanted to find out. This is not nitpickin just wanted to know if I am the only one affected but it clearly shows this is the norm for the P9 and P9 Plus which you also confirmed is happening to you.
I aslo have and s7 and a note 3 none of them have an added delay to the wake speed when a microSD is used.
Click to expand...
Click to collapse
Sorry miss read that 10 to 20 seconds.
My P9 Plus is the fastest to unlocked than S7 Edge or Redmi Note 3 and Mi Max.
It is 1 second to 1.3 seconds not 2 seconds as it never reach that. I dunno you are actually nitpicking on that (you really are just you didn't realise). I just simply point out at 1 to 2 seconds earlier as nobody will point out 1.3 seconds. Now I change to 1.3 seconds purposely for you.
It is around 1 to 1.3 seconds and it is the fastest unlocked and wake up device I ever use. S7 Edge is actually the slowest unlocked among device i ever use recently but it still as good as it serve for unlocked and wake.
My comment ended here and no longer will reply. Peace.
Andrewtst said:
Sorry miss read that 10 to 20 seconds.
My P9 Plus is the fastest to unlocked than S7 Edge or Redmi Note 3 and Mi Max.
It is 1 second to 1.3 seconds not 2 seconds as it never reach that. I dunno you are actually nitpicking on that (you really are just you didn't realise). I just simply point out at 1 to 2 seconds earlier as nobody will point out 1.3 seconds. Now I change to 1.3 seconds purposely for you.
It is around 1 to 1.3 seconds and it is the fastest unlocked and wake up device I ever use. S7 Edge is actually the slowest unlocked among device i ever use recently but it still as good as it serve for unlocked and wake.
My comment ended here and no longer will reply. Peace.
Click to expand...
Click to collapse
You are still missing the point, I wanted to know if it is normal for the P9/P9 Plus to have a longer wake delay if an SDcard was installed. If that is normal then I accept that but if that is caused by my SDcard and only affecting my unit they I need to have this checked and possibly replaced.
Thank you.
I've a SanDisk Extreme 64 GB microSDXC Class 10 Memory Card in my P9 Plus - wake up on fingerprint scanner is INSTANT (snaps fingers).
Apologies for not reading all of the thread; have you tried a different sd card?
allenf said:
I've a SanDisk Extreme 64 GB microSDXC Class 10 Memory Card in my P9 Plus - wake up on fingerprint scanner is INSTANT (snaps fingers).
Apologies for not reading all of the thread; have you tried a different sd card?
Click to expand...
Click to collapse
Yes, I have the same memory card too. Has a delay. I have tried a total of 3 cards. The only time it instantly wakes if I lock the phone and wake it again in under 10seconds other wise the delay sets in.
EarlZ said:
Yes, I have the same memory card too. Has a delay. I have tried a total of 3 cards. The only time it instantly wakes if I lock the phone and wake it again in under 10seconds other wise the delay sets in.
Click to expand...
Click to collapse
Have you tried the dreaded factory reset?
Wake up snappy with or without SD installed for me! *under sec!

Camera slow to open compared to Note 5

One thing I loved about the Note 5 was the camera opened instantly when double pressing the home button. It was ready to shoot in less than a second every time. The Note 7 camera is really not like that. From off to preview, it feels more like 5 seconds. That's really a huge step back. I'm pretty sure all my settings are the same, other than writing to an SD card, which shouldn't be a big deal when opening the camera. Is it just me? Is it something you think we'll see fixed?
I have both in my hands right now, the note 5 is SLIGHTLY faster than the 7 in opening the camera.
Takes 3 seconds for my camera to pop up. Never had this problem with the 5
2 seconds for me which is MUCH faster than the Note 4.
yeah same problem here. I thought it was just me. Maybe they will fix it in the future.
Is anyone who used double-home on their Note 5 who's coming to Note 7 getting even reasonably comparable performance from device off? Less than one second up to 3-5 seconds is absurd. It would be nice to have some kind of setting or some way to keep the camera package "pre-loaded" the way the Note 5 supposedly did. I'd happily pay 1% battery an hour to be able to do that.
Mine opens instantly pretty much. Faster than my s6 edge plus did for sure. It's ready to shoot before I can even say "one". I don't have an SD card installed yet (256 finally coming tomorrow woooo) so maybe that has something to do with it? Have you tried removing the SD card and saving to internal?
Sent from my SM-N930T using Tapatalk
2 seconds here from off screen, double click, camera preview.
You're telling me the phone can be in an off state, asleep (off for several minutes) and double clicking home will get you from off to showing a live preview in 2 seconds?
Lucent said:
You're telling me the phone can be in an off state, asleep (off for several minutes) and double clicking home will get you from off to showing a live preview in 2 seconds?
Click to expand...
Click to collapse
Not 100% sure about deep sleep, since I used phone about 5 min before, but actually yes, from blank locked screen to preview, less than 2 sec, more like 1.5 sec and with fingerprint lock. I would post the video but my back up phone is at home and frankly I don't care if you believe it or not. Maybe something in the settings, I like to run my phone lean, no facebook, syncs and other stuff I don't use and I know from my wife's phone some of those programs can really choke up even fastest hardware.
pete4k said:
Not 100% sure about deep sleep, since I used phone about 5 min before, but actually yes, from blank locked screen to preview, less than 2 sec, more like 1.5 sec and with fingerprint lock. I would post the video but my back up phone is at home and frankly I don't care if you believe it or not. Maybe something in the settings, I like to run my phone lean, no facebook, syncs and other stuff I don't use and I know from my wife's phone some of those programs can really choke up even fastest hardware.
Click to expand...
Click to collapse
Actually I just tried this. With phone locked I press home button twice and the camera opens in a split second. faster than 1.5. I'll post a video of it when i get home.
Sent from my SM-N930T using XDA-Developers mobile app

fingerprint unlock is acting up

Day 3 with my S10+ and after two days where the fingerprint sensor worked "reasonably well", today it refused to unlock, no matter in which angle, which one of my 3 registered fingers and no matter how much pressure (or almost no pressure) I applied. Only device restart solved the problem.
And yes, I have all the latest updates (at least the Day One that tmobile released...)
Is anyone else experiencing the same?
gilbnx said:
Day 3 with my S10+ and after two days where the fingerprint sensor worked "reasonably well", today it refused to unlock, no matter in which angle, which one of my 3 registered fingers and no matter how much pressure (or almost no pressure) I applied. Only device restart solved the problem.
And yes, I have all the latest updates (at least the Day One that tmobile released...)
Is anyone else experiencing the same?
Click to expand...
Click to collapse
Mine is acting up as well. When I first got it, it worked great and now I can barely get it to unlock
Edit: forgot to say my wife is also having troubles with fingerprint as well
sparky2029 said:
Mine is acting up as well. When I first got it, it worked great and now I can barely get it to unlock
Edit: forgot to say my wife is also having troubles with fingerprint as well
Click to expand...
Click to collapse
Same here. My Note 9 fingerprint reader was far superior. Has anyone tried removing the pre-installed screen protector? I wonder if it would help. I may try it and/or return the phone for a different model. Frustrating
Sent from my SM-G975U using Tapatalk
Also, have you gotten the FP reader update yet? I know unlocked AT&T models got it last night. Definitely helps.
mine working fine stock screen protector all updates done. received @6 March and its exynos indian variant S10+ G975F
Sent from my SM-G975F
Working fine here. Have exynos version. It initially didn't work for one of my thumb. I deleted it and again register it using every angle. Its working fine after that. Maybe Samsung released it too early without testing much.
Sent from my SM-G973F using Tapatalk
Received my galaxy s10 on March 6th. I was super excited but my excitement fizzled down after testing fingerprint scanner. That thing just would not work. It worked like 20 percent of the time. Some times I would try 5 times in a row and it would fall all the time. I had registered two thumbs twice but that didn't help. I went through a lot of threads on XDA and other forums and gathered all the suggestions. Figured out some of the things that worked for me.
Here is what you need to do to make it at least 80-90 percent reliable.
1. Upgrade to ASBA version of the firmware. I am not sure which region you are from but Samsung just released a firmware update which was about 440 MB. This should already help a ton.
2. After you upgrade, go to settings and search for "touch sensitivity". Go to the setting and turn it on. This will increase touch sensitivity of the display. It may use a bit more battery but I have not noticed any difference.
3. Now remove all your fingerprints. Click add finger. This time, when scanning finger do following.
A. Start with the middle of your thumb. Not the edge of the thumb. The part that is about half cm inside. Press that portion and don't do much of a sideway motion till you reach about 80 percent. Now use the edge of the thumb and try to move the edge a bit to reach 100 percent.
B. Add the same finger again. This time start with edge and try to get to 80 percent without much motion. Then use middle of thumb to reach 100 percent.
C. Do the same for other thumb. Also don't register your thumb in vertical position. Just register the way you would hold a phone and try to scan your thumb. Close to horizontal may be at 5-10 degree.
You may be required to press a bit hard while registering your finger but this is not needed to unlock the phone.
3. Now turn off the screen and try to unlock the device without turning on the screen. I know it is a bit hard. Just go with the feeling and press gently with middle of the thumb where you think the scanner is. Note that this is not capacitive scanner that you just touch and done. Put your thumb with a gentle press and leave it there for may be 1 second.
4. Screen should come on and phone should unlock. If it didn't work then turn off the screen and then tap it once to start always on display. This will show you the scanner on screen. Just gently press and hold for 1 second.
I have noticed that the scanner does not work when the finger is super dry. But I think after the update it has gotten better. I had initiated a return for this device and was planning to just get an iPhone. But after the upgrade I decided to keep it and trade in my galaxy note 8.
This is really worrying me. I don't want the gimmick / novelty instead of reliability
Mine is perfect. Installed the update and removed the screen protector it came with and fitted an aftermarket one my local phone shop sold. I get a failed attempt maybe 2 times a day because I haven't had my finger on the right spot
Initially I had the same issue , things I have done which resolved the issue
1 Most important, update the software version. Recent version has fingerprint issue fix.
2 Enable touch sensitivity from settings
3 Add same finger twice , i prefer to add my thumb finger in horizontal position same way you hold your phone
The only trick people miss out is they do not cover the entire sensor while unlocking...just a small adjustment and the fps is as fast and reliable as any in the market.
I initially had his problem trying with part of the sensor covered and i thought it was horrible.
Infact if you cover the sensor wholly you dont need the touch sensitivity turned on as well. I have it mine switched off.
---------- Post added at 05:57 AM ---------- Previous post was at 05:54 AM ----------
Another tip that worked for me is...while registering the fingerprint, hold the phone as you would while you unlock the device and scan the same position of the finger with minimal movement until it flashes 80%.
rtarv321 said:
Same here. My Note 9 fingerprint reader was far superior. Has anyone tried removing the pre-installed screen protector? I wonder if it would help. I may try it and/or return the phone for a different model. Frustrating
Sent from my SM-G975U using Tapatalk
Click to expand...
Click to collapse
I took that crappy screen protector off the second it came out of the box. Only had it 24 hours and it's working so far, but time will tell...
Fingerprint sensor gone
Hi, I'm new here
After I restore factory default of my S10, because it was consuming battery too fast, the fingerprint sensor stop work.
At the samsung's members app I did the interactive check of the sensor and said it is ok.
The phone and apps are update.
I try everything to restore the sensor but had no success. Does anybody knows what could be, and if it is a software problem and how to restore?
Thank you

Mi 9 Power Button Unresponsive

Has anyone faced this issue where the power button doesn't register sometimes? Seems to be random but I can trigger this behaviour when I press the power button lightly until I hear an audible click/tactile feedback and quickly release the button (in like 1 out of 10 tries).
The solution is to press it harder but I was just wondering if anyone experienced the same thing I did.
Heelo,
I have the same problem and I have sended my mi 9 with this problem to official service point few days ago.
I've had this problem more often than you, so you are not alone
juzosek said:
Heelo,
I have the same problem and I have sended my mi 9 with this problem to official service point few days ago.
I've had this problem more often than you, so you are not alone
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Wow, did it get worse over time or was like this from the beginning? Mine happens rarely so it's pretty hard to justify a need of servicing as they might not be able to reproduce it.
From the beginning. When i bought case: "Nillkin sparkle" I noticed this effect in this case, it became very noticeable. Later, I also noticed in the original case but less often. I also saw "double clicks" but maybe only five times in one month.
When I first got it I put it in the case it comes with and noticed similar behaviour. Took the case off, couldn't replicate it reliably( press it too gently and it won't pick the input but that's the story with every button). Curently using the nillkin synthetic fiber case and not having any issues. Gotta point out though that the buttons, especially the volume one, are of lesser quality than on a regular flagship; flimsier, the volume one makes some plasticky noise when moved, the other 2 to a lesser degree but yeah, for anyone wondering, the build quality is not flagship level.

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