Note 5 abruptly stopped charging, wireless works - Galaxy Note5 Q&A, Help & Troubleshooting

As with other similar posts, I seem to be having USB issues. Neither charging cables nor OTG show any signs of functionality. Wireless charging, however, does seem to be working but I must keep my phone out of its case. Just like the others, I saw a few persistent popups from Samsung VR to take a little tour, and twice I went back to what I was doing. Hadnt seen it since, then all of a sudden while connected to a normal note 3 charger, it began to rapidly switch between charging and disconnected. Unprovoked of course, and when I went to inspect and reinsert the cable, it began again after 2 or 3 minutes. I unplugged it, promptly tested with the original charger and had no luck. Then on to many more cables and charging bricks, laptop ports and such.. no action. Tried OTG flash drive, nothing. Last ditch effort, tried wireless charging with the phone off and its working. Has any headway been made in this issue? It seems software related, and at the very least carriers could acknowledge it if so. I am not under warranty, and this is an incredible loss for me as it effectively neuters my cell phone. I need to charge while out and about to run my business and wireless isnt very portable... Please help XDA

I have isolated the problem to a software issue undoubtedly... Correct me if im wrong. The wireless charging is interrupted when a cable is plugged into the usb port, indicating that it is not faulty and the phone recognizes the hardware. At least according to my personal logic.
EDIT : The Induction charging appears to be on its way out as well. Only working intermittently, and rarely at that. I fear the worst brick possible (one not caused my my own tampering)

Desperate bump plus a bonus question: what would you consider a fair price to pay for USB port repair? Considering giving that a try, maybe I have bad solder or something. I don't have UV glue and all that other necessary stuff to check it out myself.

So, I think I have a the same issue. I had Note 5 (DUO) which was 8 months old and it just suddenly stopped charging. It charged via USB only if the phone was turned off. However, it seems that it charged wireless. Because i was traveling, in the pinch, business meetings etc, could not waste time figuring out the issue and purchased another Note5(DUO), in August. Well, just today, it developed the same simptom as the previous one: it stopped charging via USB when the phone is on, it only charges when the phone is off! I see that there are no replies to the OP message, but adding my issue here in hope that there will be some response....

Related

Vehicle chargers won't work...

Okay, I'm stumped. I'm already getting a replacement device from HTC under warranty so my problem is solved, but like many of you, I HATE NOT HAVING AN EXPLANATION FOR THINGS!
I'm also wondering if anyone else has had this problem? About 10-Days ago my Kaiser (Tilt) stopped charging via the automotive charger. The A-C charger works fine, but the vehicle charger sent to me with my device from AT&T completely stopped charging my device. I went to the AT&T store & bought a new charger, It didn't work. I changed power points, & cigarette lighter in the vehicle &, it wouldn't work. I tried the charger in the vehicle of two different AT&T sales guys & also tried multiple chargers, & it wouldn't work. Is there any reason why the unit would lose it's ability to charge via a vehicle charger while still retaining it's ability to charge through USB to computer & through the A/C home charger? It seems to me that if the charge portion of the MB was fried, then all charging would be affected.
So how can my device charge fine through all means EXCEPT the vehicle charger?
Again, AT&T is sending me a new device, but I hate not having an explanation for the problem, drives me Nucking Futs!!!
Any ideas, anyone?
Thx!
I dont want to sound rude but have you checked your power settings?
Under the "Advanced" it has a option for "When device is turned on, do not charge the battery when connected to the PC."
If this is ticked it will not charge via the in car charger.
It's a known issue, not just with the Tilt
I had the same problem with my Axim X50 and X51v.
The original sync/charge cable wouldn't charge from the car's lighter, while non-branded cables did so without any problems at all.
This happened with other Axims as well, so I know that it wasn't a defective unit.
I then purchased an HP Ipaq HW6910, and encountered the same issue with my wife's Mazda 5 - the HW6910 woudn't charge if the cable was connected to the charger, when I started the car. It only worked if the adapter and cable were disconnected while staring the car. This did not happen with my Mazda 3 or my Mitsubishi.
And another thing I discovered, is that some cables are not designed for use with car chargers, but they work perfectly with AC chargers.
I bought a couple of retracting sync/charge cables for my HW6910, they worked only when connected to the mains. But regular cables worked perfectly with both power sources.
Jygar said:
I dont want to sound rude but have you checked your power settings?
Under the "Advanced" it has a option for "When device is turned on, do not charge the battery when connected to the PC."
If this is ticked it will not charge via the in car charger.
Click to expand...
Click to collapse
OF COURSE I DID.
Yeah, It charges fine from the PC, & from an A/C source. But the HTC TYTNII car charger that came with my device, as well as replacement car chargers don't work.
wisniak said:
I had the same problem with my Axim X50 and X51v.
The original sync/charge cable wouldn't charge from the car's lighter, while non-branded cables did so without any problems at all.
This happened with other Axims as well, so I know that it wasn't a defective unit.
I then purchased an HP Ipaq HW6910, and encountered the same issue with my wife's Mazda 5 - the HW6910 woudn't charge if the cable was connected to the charger, when I started the car. It only worked if the adapter and cable were disconnected while staring the car. This did not happen with my Mazda 3 or my Mitsubishi.
And another thing I discovered, is that some cables are not designed for use with car chargers, but they work perfectly with AC chargers.
I bought a couple of retracting sync/charge cables for my HW6910, they worked only when connected to the mains. But regular cables worked perfectly with both power sources.
Click to expand...
Click to collapse
Funny, I just ran out to the truck & grabbed one of the guys Blackberry chargers & it looked like it was working. But SK Tools reports an even bigger (negative) amp draw (like discharging twice the normal rate). So with the BB charger it dischages even faster. Maybe reversed polarity Guess I should've checked first. That's a moot point now though as I await my new unit. Weird though.
Well i was using a BB charger that worked fine up until this morning. i bought my phone when it first came out so it wasnt easy to find a charger made for it at the time. i never had a problem until today. i also noticed that the Usb terminal on my device was bent. i called htc but they charge way too much to fix it. i have no idea how or when the terminal broke but it does still charge when pluged into pc or into the wall. ill have to spend $80 to have ppctechs fix it.
wassup, i`m in SF Cali, I had a att 8525 that was doing the same thing. I assumed it was the phone when it 1st started happening. After a week or so it was bothering me so i started playing with it trying to figure out if it was a setting, bad flash, or hardware. I noticed that if the phone was off it wood charge but not if it was on. I started flashing my phone and testing (for trouble shooting purposes) and for the first 2 or 3 roms problem still existed, then one of the roms i flashed to would turn on the back light as if it was charging but no LED or charge, when this started happening I realized that if i turned my fone off it wood start charging and continue to charge when i booted the fone back up. So if when i got in the car i pluged in/ shutdown/ waited like 45 sec or 1 min. / then booted it would temp. fix the problem for as long as my fone was on the cable. At some point after that many weeks/roms later i noticed it was working correctly again, So I had decided it was a glitch in the rom, But i`m not a Dev. or fone guru so I really dont know what it was, but hope this helps someone.... PEACE!! ~bboyphrog1~beatz`n pieces krooh~
flexte said:
Well i was using a BB charger that worked fine up until this morning. i bought my phone when it first came out so it wasnt easy to find a charger made for it at the time. i never had a problem until today. i also noticed that the Usb terminal on my device was bent. i called htc but they charge way too much to fix it. i have no idea how or when the terminal broke but it does still charge when pluged into pc or into the wall. ill have to spend $80 to have ppctechs fix it.
Click to expand...
Click to collapse
The slight diagonal slant on the bottom right? It's supposed to be like that. All AT&T Tilts (and I'd assume TyTN II's, but I've never had one to compare) have a mini-usb port that looks that way.
i looked at a 8525 and the usb terminal was straight. i even took a pencil and straightened mine out. it should be bent. that wouldn't make sense because the charges slot is not bent. i think the problem is that one side of the terminal is not soldered to the board and can easily be broken. in another thread 3 people have the same issue. as far as the car charger goes ill do some testing but until today it was charging fine while the phone was on.
this issue is known ,it even happens with the htc tynt.... by simlpy rebooting while in the charger it starts working again ..at least with mine.
I've had the same problem. I went to the lcoal AT&T store and they said they never heard of it so I thought it was just me. It looks like many of you have the issue. I wish I knew what it was. It was really bad with my 8525,
i thought Faria developed a cab to fix this issue in the hermes forum? might be worth having a search for it and when i get home i will see if i have a copy on my pc.
any of you guys get anywhere with this? I have exactly the same problem. posted in a couple of other threads actually.
Not sure whether the usb port is damaged, but it's certainly is slightly "down" on the right hand side.
It charges perfectly on the mains and perfectly from usb, but not in the car.
I have used a normal car charger, spent £50 on a Carcomm powered mount and tried one of the separate chargers that you plug the standard mini usb cable into. Nothing works. This is driving me crazy (if you'll excuse the pun!) a the primary reason I bought the Kaiser, was for GPS.
Thanks
well i also just found out 2 of my minisync cables dont work anymore. 1 of them still charges the phone but neither of them sync the phone anymore. it still syncs fine through a normal usb cable.
I am using a moto Razr car charger and it works fine so far.
Okay, confirmed on my replacement Tilt: The USB port is arrow straight. Someone earlier mentioned it being lower on the right side & indeed my DEAD DEVICE was as such. Looks like a bad job of connecting the port to the device.
NOTE!!!!!!
It's a good idea to take a look at your charger before you plug it in to make sure the charger USB connector is not bent or mi-sshappened.
i have the same problem i went through 4 att car chargers adn 5 phones. They are crap. Its not the phone its the charger if you play with it you will see that it comes and goes. The end tip on the charger is bad doesnt make a good connection. i have yet to find a good car charger.
Mine stopped charging using the car charger supplied and a brodit. A friend's kaiser charges OK with the same chargers.
No-one has mentioned it in this thread, but my phone, shows "charging" in the battery control panel and the LED lights up to confirm this. The percentage charge value decreases as though it isn't being charged!
As others have done I noticed that the corner of the plastic centre of the connector nearest the reset hole was slightly bent and I assume (though can't remember doing so) that I missed the reset hole with the stylus tip and pushed it in. Menu driven resets for me from now on!
HTC Europe didn't know anything about this fault, so seem to be happy to repair / replace it under warranty. It's with them at the moment, so I'll have to wait and see.
RSVRover
faria said:
this issue is known ,it even happens with the htc tynt.... by simlpy rebooting while in the charger it starts working again ..at least with mine.
Click to expand...
Click to collapse
that didnt work for me. only one of my chargers work now.
RSVRover said:
Mine stopped charging using the car charger supplied and a brodit. A friend's kaiser charges OK with the same chargers.
No-one has mentioned it in this thread, but my phone, shows "charging" in the battery control panel and the LED lights up to confirm this. The percentage charge value decreases as though it isn't being charged!
As others have done I noticed that the corner of the plastic centre of the connector nearest the reset hole was slightly bent and I assume (though can't remember doing so) that I missed the reset hole with the stylus tip and pushed it in. Menu driven resets for me from now on!
HTC Europe didn't know anything about this fault, so seem to be happy to repair / replace it under warranty. It's with them at the moment, so I'll have to wait and see.
RSVRover
Click to expand...
Click to collapse
Please let me know the outcome. mine is getting worse by the day.
Now I'm confused.
Because the device charges over USB I just assumed it would draw <500mA (the max output of a USB port) but the specs say it draws up to one amp.
Having owned a high-drawing device before (Axim x50v) I know that trying to pull this out of a USB port can blow your motherboard. So are these safe to charge over USB??? How does the device know whether its being charged over USB or mains - are there different charging pins on the connector?

[Q] Galaxy note not charging

Hi,
First off, I have a non rooted, stock Galaxy note. It's not modded in any way.
The problem started occurring yesterday, all was just fine before. Since then, it won't charge no matter what USB cable or charger I use.
1) Phone on
- I plug the charger to the phone : nothing. The phone doesn't register being connected to the OEM wall-charger.
- I connect the phone using the OEM USB cable to my computer (tryed 3 different computers) : Nothing.
I also tried another charger and several USB cables : no luck.
2) Phone off
- I plug the charger / I connect my phone to a computer using USB cable : the phone boot up and doesn't charge the battery.
Any thought ?
Thx in advance.
Try using some compressed air to clean out the usb port on the Galaxy Note. I had a similar issue with an iPhone once and there ended up being a piece of lint stuck on 1 of the contacts which made it unable to charge. Could be the case with your phone. Other than that contact Samsung and see what they can do for you.
Thx for the advice.
I'll try that out and call over Samsung.
Try factory reset if that could help..
Sent from my GT-N7000 using XDA App
Update:
I tried a micro USB Host Cable (OTG Cable) and it's working fine : recognized and plugged in USB stick is working fine.
Also, I tried a factory reset after backuping my data. All went fine but sadly the problem is still there : no charging.
More update:
After two days, It started working again as if it never happened.
Still wondering what might have caused it
Might be the dust that settled on the battery pins and the contacts on your phone.. happens some times .. glad its back to work.. poor thing..
Amande said:
More update:
After two days, It started working again as if it never happened.
Still wondering what might have caused it
Click to expand...
Click to collapse
Happened to me too! It wouldn't charge until I turned off the phone. It worked after I cleaned the phone and usb cable's metal parts--sorry no correct jargon for this--with rubbing alcohol. Make sure there's no lint left from the cleaning.
Yup, had this. On charge with stock charger in the mains. Battery dropping fast, back (top) getting warm. I turned the screen off, left it for 5 mins. Looked again, it was 2% less!
Reboot fixed it.
There did not seem to be any rogue program using the CPU, but I now have a meter and a better logger to examine this if it occurs again. I assume the system got into a loop somewhere, although the phone was normally responsive.
holgalee said:
Happened to me too! It wouldn't charge until I turned off the phone. It worked after I cleaned the phone and usb cable's metal parts--sorry no correct jargon for this--with rubbing alcohol. Make sure there's no lint left from the cleaning.
Click to expand...
Click to collapse
Happening to my phone as well right now. I was worried that the battery is dying so I got a spare online. But it doesn't make sense that its charging and know that it is on one state and not the other.
I panicked so I replaced Rocket Rom with Cassie's. It's still doing this.
Have you guys checked if there is a weird smell from your battery? I thought that was something to look at but dont all batteries smell like that?
galaxy note is experiencing the same hardware problems as galaxy s2 phones. I am very pissed off at samsung. I bought a new galaxy note in dominican republic and after one month of delicate use the phone developed charging problems. Drive mode would start automatically or the phone would shut off all by itself and a battery removal reset would turn the phone on again. then finally, the phone would stay in charging mode even after the usb charge cable is removed. the phone would discharge quickly and then would not turn on. I finally gave the phone to repair dept at claro phone company. they would not fix it and are just showing me a middle finger. Now I guess, I would have to learn to change the charging port myself. After seeing galaxy s2 videos, I see many ribbon contacts would get corroded and need to be cleaned frequently. Many phones were just less than 2 months old and had so much corrosion on the contacts. this is bad design and I think the high current draw for a dual core phone of that huge screen size is causing all kinds of electrical corrosion on the contacts inside the phone. this sucks majorly as I loved the phone when I had it working fine. Now I think I have bought a problem with my saved cash. I will try to repair my own phone soon as I get it back from the repair dept.
My Galaxy Note is doing a similar thing. Not all the same symptoms, but a few similarities.
The other night, when the charger was plugged in the phone kept changing it's mind whether it was plugged in or not - probably every few seconds I was getting the chime it makes when you plug the phone in. I eventually managed to charge the phone by turning it off, removing the battery, replacing it, plugging the charger in, waiting for it to start charging, then turning it on.
Today my phone was trying to tell me it was charging when it wasn't even plugged in to anything!
As with the above post, my phone has been getting hot occasionally and the drive mode has started by itself a few times.
I've used three chargers and four cables.
I'll be taking it along to where I bought it from later on today.
Battery not charging
G Note Battery is not charging .. same problem as of 1st post.
Changed usb cables, chargers, thru PC, laptop, direct wall, cleaning etc
Every thing fails. one month old set ?
OMG, glad to know I'm not the only one. Bought a Galaxy Note from a brazilian network provider (VIVO) and after 1 week of usage I'm experiencing the same problems as you guys.
My phone will only charge when it is powered off and USB connection does not work anymore (even in download mode). Before the problem onset, I noticed some MTP connection and SD Card rescanning without connecting to the PC.
Did a factory reset and got no results. Downloaded Odin Mobile and flashed stock rom and the problem persists.
Has anyone found a fix or the cause for this?
Thanks!
Missing my old Galaxy S...
Strange! After a full night charge, now I can unplug and plug the battery and continue charging from where I stop without turning it off.
I can now get beeps when connecting to PC. It show MTP-Inicialization in the Note screen but I have no access to to Note partitions in Windoes Explorer.
Update: One more strange thing just happened now.
Went to college and left it charging. When I came back at night, tried to connect the Note to the PC and everything is working ok now.
What?!?! Now I'm confused. How can I send it to warranty now? I think I'll have to wait a couple more days.
issue as well
That is my 3rd galaxy note, first one screen cracked, second dont ask me why it was not modified at all but it was so sluggish and froxze all the time, my 3rd one it is rooted device and i have similar issue...I am thinking is it because i was charging it from my wife's htc one phone? I thought they would have the same pins...anyway it is doomed, i tried so many chargers and problem not solved
ok i can comfirm to everyone that i have fixed the problem by buying contact cleaner spray and sprayed inside the usb and beautiful all back to normal!
Nooo..
Have a charging problem as well :/ It detects the charging cable and shows the battery icon with the circle about to charge. But it just turns off before it starts charging, turns on shows the icon again, turns off, turns on, shows the battery icon and so on. I have tried with two different chargers. For me i looks like the voltage is too low? Maybe the battery needs a jumpstart? I'll just leave it in the charger and see what happens. Suggestions welcome
Edit: It's just two weeks old, damn it. Last night I used it untill the battery was empty. That is why I think the voltage is so low it doesnt accept charge.
Edit2: Fixed! Puh! I was right. Battery needed a higher mah to start the charging. Leaving the post as it is for future reference.
same problem here, however it charges from my laptop... how strange?

Funky charging issue

This isn't really a question, so much as just something that happened to me over the weekend. Take it for what it's worth I guess.
When I purchased my Edge, I also picked up a Verizon branded wireless charger, and Fast Car Charger, with some other stuff. The car charger didn't look exactly "new" when I opened it up, and sure enough only worked for about a week. Since I'm a half hour in the wrong directions to a corporate store, I just reverted back to my old normal car charger in the meantime. Everything else worked as expected, though the phone would get a little warmer if I was tethering and on the wireless charger. But nothing I would call unexpected.
Saturday, I managed to go past a corp store, and went in and had the charger exchanged. This one was definitely new, and a coiled one instead of a straight wire. Whatever, I prefer that anyway. Plugged it in, red light, good. Got home, and was on skype and saw my battery getting down to the 30%ish area, so I reached for my trusty Samsung charger and plugged it in. And whereas the Fast Charging would show up in the dropdown, this time it didn't. Just Charging, and 4 hours to full. Um... weird. I cranked the brightness down and turned on powersaving, and it still was dropping very steadily, which never happened before. I tried another cable, same result. "Normal" charging, but not able to keep up if the phone was actually in use. Tried another wall adapter, with combinations of either cable, same. Wireless WOULD keep up, barely, and the phone would get ridiculously hot after a few minutes. Plugged that new car charger in, red light charging, no Fast Charge though.
Tried a soft reboot, tried turning it off and let it charge all the way, nothing. So when I resigned myself to needing to try a factory reset on it, I plugged it into the computer to try to save off pictures. No go, computer won't recognize the phone, in any of the half dozen USB ports, and no matter what cable. The phone doesn't recognize a connection there either for transfer, no notification, just a trickle charge.
Ultimately, called into tech support, 56 minutes of basically rehashing everything I had done to ensure that I didn't miss any steps. I understand the need to go through the checklist but man, at the end of the list, don't try fishing online for other "options". I could tell, too, because they were reading word for word the same sites I had just spent an hour looking through. "Let's see... phone will charge faster with the phone powered off"... Really, Sherlock? Doesn't change the fact that it's not behaving normally. So they ordered up for a replacement device, which I'm awaiting confirmation of. And I have a feeling my lunch break will be calling back to verify, because this was at 8 O'clock last night, and here it is 2:30 in the afternoon and I have yet to get any information on the replacement. (EDIT: Sure enough 3 minutes after hitting post, I get the txt with the tracking number. Go figure.)
I'll also be sending the car charger to a friend of mine who works the corp store I got the phone at, sometime, so he can plug it into THEIR phones and test it. If it is in fact a problem with that charger that fried something in mine, I'm not about to plug it into another one of mine first. I've been very lucky with phones over the years, but it never changes the frustration when it DOES happen.
Same
I had a similar issue with my S6 Edge this past weekend. I tredi charging it with 2 different fast chargers and three other cables. It said charging and I would walk out of the room and within minutes, it was no longer charging.
My wife's edge charged just fine.
I called VZ and we walked through all the typical stuff. Finally, we did a "wipe cache" option on the boot screen (Hold Power and Home button Reset)
It worked.
Rep said there must have been some corrupted file that was screwing me up. I had just downloaded a game about an hour earlier from the app store. I deleted that for good measure. (though in fairness, no idea if that is what caused it-- but seems logical given that is the only change made since last charge)
Hmm odd. Usually charging issues are hardware related and I don't believe I've heard of a software action fixing it. Good for you though.
Very strange, I had the very same issue last night and today. Since I ordered mine online it was a bigger hassle especially considering the gold platinum variant is out of stock everywhere. they're sending me a new one and then I'll return this one does this week.
Wow I thought I was the only one with this issue. I also picked up a Verizon branded fast charger and now I can't even charge my phone with it since it'd just slow charge and whereas with the original charger would tell me normal charging but give me a time estimate of 2 hours from 70 percent.
Yeah, the replacement phone works fine, including with the fast car charger. Now it's been just shy of one month since getting the replacement phone, and I had the original about a month, so guess we'll see if it lasts, but I'm pretty confident it was a rare phone issue instead, and keeping my fingers crossed that this one continues going fine.
CharlzO_2000 said:
This isn't really a question, so much as just something that happened to me over the weekend. Take it for what it's worth I guess.
When I purchased my Edge, I also picked up a Verizon branded wireless charger, and Fast Car Charger, with some other stuff. The car charger didn't look exactly "new" when I opened it up, and sure enough only worked for about a week. Since I'm a half hour in the wrong directions to a corporate store, I just reverted back to my old normal car charger in the meantime. Everything else worked as expected, though the phone would get a little warmer if I was tethering and on the wireless charger. But nothing I would call unexpected.
Saturday, I managed to go past a corp store, and went in and had the charger exchanged. This one was definitely new, and a coiled one instead of a straight wire. Whatever, I prefer that anyway. Plugged it in, red light, good. Got home, and was on skype and saw my battery getting down to the 30%ish area, so I reached for my trusty Samsung charger and plugged it in. And whereas the Fast Charging would show up in the dropdown, this time it didn't. Just Charging, and 4 hours to full. Um... weird. I cranked the brightness down and turned on powersaving, and it still was dropping very steadily, which never happened before. I tried another cable, same result. "Normal" charging, but not able to keep up if the phone was actually in use. Tried another wall adapter, with combinations of either cable, same. Wireless WOULD keep up, barely, and the phone would get ridiculously hot after a few minutes. Plugged that new car charger in, red light charging, no Fast Charge though.
Tried a soft reboot, tried turning it off and let it charge all the way, nothing. So when I resigned myself to needing to try a factory reset on it, I plugged it into the computer to try to save off pictures. No go, computer won't recognize the phone, in any of the half dozen USB ports, and no matter what cable. The phone doesn't recognize a connection there either for transfer, no notification, just a trickle charge.
Ultimately, called into tech support, 56 minutes of basically rehashing everything I had done to ensure that I didn't miss any steps. I understand the need to go through the checklist but man, at the end of the list, don't try fishing online for other "options". I could tell, too, because they were reading word for word the same sites I had just spent an hour looking through. "Let's see... phone will charge faster with the phone powered off"... Really, Sherlock? Doesn't change the fact that it's not behaving normally. So they ordered up for a replacement device, which I'm awaiting confirmation of. And I have a feeling my lunch break will be calling back to verify, because this was at 8 O'clock last night, and here it is 2:30 in the afternoon and I have yet to get any information on the replacement. (EDIT: Sure enough 3 minutes after hitting post, I get the txt with the tracking number. Go figure.)
I'll also be sending the car charger to a friend of mine who works the corp store I got the phone at, sometime, so he can plug it into THEIR phones and test it. If it is in fact a problem with that charger that fried something in mine, I'm not about to plug it into another one of mine first. I've been very lucky with phones over the years, but it never changes the frustration when it DOES happen.
Click to expand...
Click to collapse
I've sent my phone to Samsung and they fixed the problem changing the charging port, the battery and the fast charger.
Original Problem:
POWER - CHARGING ISSUES - PHONE BEEPS W/O BEING CONNECTED
Problem found:
IF/CHARGING PORT - FWT - INTERNAL BATTERY FAILURE - SIDE KEY FAILURE
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-800-SAMSUNG

note 5 - USB not recognised and it never fast charge

Hello I have a note 5 - SM-N920C on stock M 6.0.1
about two months the phone stop fast charging and doesn't get recognised by the pc
the thing I tried :-
* try different USB cables ( 2 came with the phone - 2 new once )
* factory rest ( twice with wpie chashe )
* change the charger
I wanted to test other stock Roms but I can't get it recognised by odin .
and I have 2 note 5 all the cables work fine on the other one .
​
I seem to have same issue here.
I have the Note 5 from tmo(SM-N920T)
Baseband - N920TUVU2DPD1
Stock - 6.0.1
You have the exact same issues i've had. I also had issues where when i would have the phone plugged in ( to the wall adapter ) and rebooted it, it would think its a media device like a computer where it could share files and stuff... Also take like 5 hours to charge from 20%
Here I'll make this fix SUPER EASY..
1. Download Package Disabler PRO - I dont think it has to be the pro version but i bought it a long time ago
2. Search for 'power'
3. Disable 'com.sec.app.TransmitPowerService''
4. Reboot
I would add screenshots but as i dont have 10 posts im unable to post screenshots or links to the app in the playstore.
The wife's phone started this Saturday after updating. Also, hers beeps and has the charging blue wave as if she plugged the cable in. While actually charging, it disconnects and starts charging constantly.
The beep and blue wave is normal. The charging and no charging sounds like a faulty cord that's not making good connection
The beep and blue wave happens when she is not plugged in. Phone just sitting there not being charged or touched. We thought at first it was a bad cable, but we've tried several. Even does it on the wireless pad. Therefore I'm not sure it's the port. I think it's software related.
Have you tried safe mode?
Just a warning safe mode reset my wall paper and logged me out of some apps.
Sir3lit said:
Have you tried safe mode?
Just a warning safe mode reset my wall paper and logged me out of some apps.
Click to expand...
Click to collapse
Did try safe mode and a factory reset. Sprint store I brought it to tried several cables and another factory reset with no luck so they ordered her a replacement. They weren't too interested in figuring it out. In fact, 3 other people came in with various issues and were just given the number to make an insurance claim without even looking at the phone.
I disabled that apk abd it detects all my fast chargers as fast ones. Where it didn't. If i re-enable it it stops workin
might be hardware issue, Try Wireless charger and see if it charges fast. if it charges good with wireless charger then you have to change you CHARGING PORT.
djxtreme504 said:
Did try safe mode and a factory reset. Sprint store I brought it to tried several cables and another factory reset with no luck so they ordered her a replacement. They weren't too interested in figuring it out. In fact, 3 other people came in with various issues and were just given the number to make an insurance claim without even looking at the phone.
Click to expand...
Click to collapse
Had the same exact issue on a refurbished unit . Old note didn't do it, but had to exchange it due to adhesive glue coming up in upper left corner. I did multiple resets and finally went with the option of fresh install as not to import back my apps. It hasn't replicated our issue in the last few hours. I am hoping that takes care of it.
Did you by chance get a random gear VR screen prompting you to download the app and what not? I did and read others had the same issue and only way to get this to stop is to download it and then create an account, reboot and viola it solved it.
Stuff is crazy, love the phone but have had more issues with it over even El cheapo phones....
Sent from my SM-N920V using Tapatalk
I got similar problem... now after 10 days I just can not go with this.
my youtube problem.
https://youtu.be/payi2IuJhdI
My NOTE 5 is thinking that is charging all the time. It drives me crazy.
With the USB cable it charges 1 time out of 20 and on a random day. I had to charge it via wireless. It wakes up all the time and can not use UBS.
Strange part is, that I can use my USB micro stick with my root and custom ROM. But that is it. No ODIN, no tranfer files.......
Did everything except change the USB port (it is on it's way). ( that will be my last resort)
ANY THOUGHTS.
I have a feeling that water damage was somewhere in there. (been driving with my bike on a rainy day and it looks like it got a little wet in my upper front pocket.
mine recognises fast charge very randomly. before it happened rarely but now it never shows fast charging with the original cable. the only thing that helped me was ordering a third party cable and using the original ac plug. let me know if that helps to any of you guys!
Ugh. N920a mine started this in March after having it maybe 3months. I called att and told them to send me a new one the other day. Unit arrived this morning. My opinion is its a bad USB port. This imho is the weakest link in Samsung devices-- this POS antiquated USB crap.
The thing would cycle CHARGING -- DISCONNECT, over and over. Wiggling the cord would affect the condition. Fast charge happened 1 out of 20 attempts.
I'll let you know how long the new unit lasts-- my most recent purchase is a wireless charger because, as stated this ***t is bound to happen again.
Unbelievable. My phone was totally fu**d. Than I sad I will fix it my self, so I bought the USB board and waited to get it. In the mean time I used it as normally, just wireless charging and that's it.
But after two weeks, the phone was getting a little better, not fixed, but due to custom ROM and a few tweaks, it did not turn on itself all the time.
But after I played quite a few games, (hitman) the phone did heat up all the time, and that my friends FIXed my problem. NOW the phone works as before the moister get to it.
I have my NOTE 5 back, yee.
SO when you have moister problem - play games.
Hey guys,
I had this exact problem - no more fast charging, no USB OTG or recognized by computer after
upgrade to Marshmallow. Tried multiple cords, different computers (Mac, and Windows), etc.
I sent it in for repair to Samsung and they 'fixed' it and are in the process of shipping it back
I put 'fix' in quotes because the repair tracking says it was solved, but I haven't received it back yet to
test. It should be coming in tomorrow.
Quick charge and USB issues have been fixed! IF you're still under warranty, I'd highly recommend sending it in.

Charging Issues

I've had my RP2 since July 2019 and it has been phenomenal. However, just within the last 2 weeks I ran into an issue with charging. Normally I charge using wireless charging and I started experiencing an issue where the phone constantly cycles through acknowledging wireless charge to not wireless charging. If I allow it to go through this cycle a couple times when I pull the phone off the dock it shows the battery icon as if it is still charging. When I first recognized this issue was occurring I tried plugging it in via wired(USB-C) and charging. The phone acted like it was charging but when I came back a few hours later I believe it had only increased maybe 1-2%.
Since the issue occurred I have tried powering off my phone and trying the wireless charge function with the phone powered off. I get a similar experience where it seems like the phone acknowledges wireless charging is trying to be done but it cycles between the battery charging icon and then blank screen, short buzz, and then the initial Powered by Android screen and then back to battery meter.
The only way I have found to successfully charge the phone at this point is to power off the phone, plug in wired charging(via USB-C). The phone will charge fine powered off or if I power the phone back on as long as i leave the charging cable plugged in when i power it on, it will continue to charge until i remove the cable. Once I try to plug the charging cable back in after the phone is powered on and booted it will no longer charge.
I've submitted a case to Razer Support but I'm almost 2 weeks in and have yet to hear any response back yet except, "Have you fixed your problem yet? If so let us know we'll close out your ticket" Obviously not very helpful.
Considering the wired charging behavior when the phone is up and running, it leads me to believe that this might be a software issue and not a hardware issue. However, since I have powered off my phone and attempted to wireless charge that way too and it still does not work makes me think it could possibly be a hardware issue?
Two other things to note:
1. I have seen a notification pop up that says something to the affect of "USB Controlled by Connected Device" even when nothing is connected to the phone.
2. Since the issue has arose I tried utilizing my USB-C dongle to 3.5mm headphone jack and it appears my phone no longer acknowledges when it is plugged in. Previously it worked like a charm and I could play music without issue. Now the music just plays out of the phone speakers like no dongle is connected.
Any help would be appreciated. Thanks!
Update: They did RMA my phone. I sent it in on a two day FedEx prepaid shipping. They received it 6/26 and by 6/30 were shipping it back to me. Arrived on my doorstep on 7/3 and it appears to be working now. I didnt receive any details on what they fixed but wireless charging and wired charging are back in good standing. They did return it with Android 8.1.0 so I had to do some updating from there.
It took a little to get everything completed(over a month from start of tech support case to finish of repaired Razer 2) but in all the experience was good with their support.
mkwilosz said:
I've had my RP2 since July 2019 and it has been phenomenal. However, just within the last 2 weeks I ran into an issue with charging. Normally I charge using wireless charging and I started experiencing an issue where the phone constantly cycles through acknowledging wireless charge to not wireless charging. If I allow it to go through this cycle a couple times when I pull the phone off the dock it shows the battery icon as if it is still charging. When I first recognized this issue was occurring I tried plugging it in via wired(USB-C) and charging. The phone acted like it was charging but when I came back a few hours later I believe it had only increased maybe 1-2%.
Since the issue occurred I have tried powering off my phone and trying the wireless charge function with the phone powered off. I get a similar experience where it seems like the phone acknowledges wireless charging is trying to be done but it cycles between the battery charging icon and then blank screen, short buzz, and then the initial Powered by Android screen and then back to battery meter.
The only way I have found to successfully charge the phone at this point is to power off the phone, plug in wired charging(via USB-C). The phone will charge fine powered off or if I power the phone back on as long as i leave the charging cable plugged in when i power it on, it will continue to charge until i remove the cable. Once I try to plug the charging cable back in after the phone is powered on and booted it will no longer charge.
I've submitted a case to Razer Support but I'm almost 2 weeks in and have yet to hear any response back yet except, "Have you fixed your problem yet? If so let us know we'll close out your ticket" Obviously not very helpful.
Considering the wired charging behavior when the phone is up and running, it leads me to believe that this might be a software issue and not a hardware issue. However, since I have powered off my phone and attempted to wireless charge that way too and it still does not work makes me think it could possibly be a hardware issue?
Two other things to note:
1. I have seen a notification pop up that says something to the affect of "USB Controlled by Connected Device" even when nothing is connected to the phone.
2. Since the issue has arose I tried utilizing my USB-C dongle to 3.5mm headphone jack and it appears my phone no longer acknowledges when it is plugged in. Previously it worked like a charm and I could play music without issue. Now the music just plays out of the phone speakers like no dongle is connected.
Any help would be appreciated. Thanks!
Click to expand...
Click to collapse

Categories

Resources