Problem with stock E-mail application - Huawei P10 Questions & Answers

Hi, I've recently changed my P8 to P10. On P8 I've used two IMAP accounts in stock e-mail application, version 3.1.0.27. Now I have configured this same accounts on P10 (version 3.1.0.28) and any of sent message isn't written to IMAP folder (i've created SENT, sent, Sent, Sent items, still no luck). After sending a message, and changing folder to "Sent" on phone, I can see this message, but only till refresh view. After refresh (sync) this message is gone. I've tried also to add custom prefix (Inbox), but still no luck. Several wipes also didn't give me results.
This E-mail app works on a P8 like a charm.
Thanks in advance for any suggestions, can't wait to delete Outlook app
Model: Huawei P10 VTR-L29
EMUI 5.1
Android 7.0 (VTR-L29C432B151)

Hi,
I have the same problem. I've try everything, still not working.
I've sent an email to Huawei Romania and they said to use Gmail app instead of native client. I don't like Gmail app, and i don't want to use it.
It seems that we can do nothing until next update. Hope they will fix it.

Problem with stock E-mail application on Huawei Ascend XT-2
I have the same problem with Huawei Ascend XT-2. Has anyone tried a different email client other than Google G-Mail?

I used the default email app with my IMAP service, but had a number of issues (not supporting IDLE for one.. ) so I searched for a solution and bought AquaMail in the end.
For IMAP this client is like a dream come true, supports everything and is highly customisable. But having push notifications again and notifications which disappear when I open my mail for instance on the computer, is exactly what I was searching for.
Also, when I send stuff on my phone, it's also stored in the the sent folder on the IMAP server. You can try the client for free by the way, it's in the playstore.

Indeed. I just today bought it and now I'm testing everything and looking up problems You guys have. This is a stupid one from Huawei. How responsive is Huawei support in theyr official support forum? It is worth My time to post something there?

It's weird. I'm using native email app (ver. 3.1.0.28) and only problem i have, is when open the app, and delete emails without reading, (spam) they're back after a while. It's annoying. But emails appears in folder default "received". I have two acounts, gmail, and other, and have no problem.
Wysłane z mojego VTR-L29 przy użyciu Tapatalka

Lets hope that EMUI 8 mail app will be better. If not I will write to support what is going on. I hope someone will do it too as they can ignore only one people complaining.

Related

Default e-mail program

hi
i have this problem that android 2.2.2 default email program does not show inbox mail after some days. how i can to that, phone does not lose it and show so much time when i delete?
with 1.6 android (HTC Tattoo) i did not have this kind problem.
Same here, it shows only the e-mails of about 2 last days, it's configured to an exchange mailbox. Isn't enough of a issue for me to use alternate software. I heard that Moxier is good but it isn't for free, but there are definitly some nice free alternatives.
have anyone idea what is good replacement e-mail program and its easy to use and works like it should?
do a quick google search for the deafult android 2.2 email client, worked wonderfully for me
did you check settings->email-account->synchronisation periode???
yes, i have change all settings what i can. as i understand, default mail program holds in phone inbox only two days emails. after that older than two days are gone.
Default works good for me with my enterprise accounts.
I've gmail and yahoo accounts too, and I use their own apllications for good.
My gmail is fine, or try K9 mail..
Sent from my LG-P970 using Tapatalk

[Q] IMAP Email not downloading

Hello, I do hope this is in the right place, if not apologies for that, please move it to the appropriate place.
I just received my Note yesterday, and one of the first things I did was to set up my emails. Gmail on email seems to work fine, however I have 2 emails from Godaddy for business. The 2 Godaddy emails load up the folders, however emails do not load. I am able to send emails, but not receive! (all set up as IMAP)
Currently I have set up K9 mail, and this is pretty good, but I would like to get all my mail together in the stock mail app.
I would appreciate if someone has seen this, I couldn't anyone matching my situation.
mofazal said:
Hello, I do hope this is in the right place, if not apologies for that, please move it to the appropriate place.
I just received my Note yesterday, and one of the first things I did was to set up my emails. Gmail on email seems to work fine, however I have 2 emails from Godaddy for business. The 2 Godaddy emails load up the folders, however emails do not load. I am able to send emails, but not receive! (all set up as IMAP)
Currently I have set up K9 mail, and this is pretty good, but I would like to get all my mail together in the stock mail app.
I would appreciate if someone has seen this, I couldn't anyone matching my situation.
Click to expand...
Click to collapse
Which service provider are you using? I know AT&T requires and Enterprise Data Package to access corporate email and such. Have you tried syncing while on WiFi to see if is is service related??
Hi, Im actually in the UK, using T-mobile, We purchased our private domains from Godaddy. I used the emails on the same network using HTC Desire HD, and I had no problems. As far as I can tell it seems like a software issue? or maybe Godaddy is incompatible with Samsung galaxy devices?
I did try using Wifi mode only, but no difference. Thanks for your reply
Hi just wondering I'm facing the same issue that some corporate exchange emails are having?
Sent from my GT-N7000 using Tapatalk
I'm just wondering if it's possible for someone to provide me the email app apk? I to perhaps reinstall,
I spoke to godaddy customer services but they were unable to help, suggesting it could be my phone, or samsung servers.
Please help
Exact Same Problem
I have exact same issue. Bought a samsung galaxy note and everything else seems fine, except for my godaddy accounts .
Any solution on your side?
I've tried setting up forwarding for my godaddy email acc to my gmail account, but I faced another problem which is whenever I sent out email from my samsung note, it seems to end up having duplicate emails in my sent folder. Only happens for godaddy account
This is driving me crazy
Hey I guess Im glad its not just my phone, I got no responses here. Godaddy werent much help either. So I did some digging and it seems like an issue with godaddy imap emails with samsung servers. Pop3 works but seriously outdated!
Apparently people using Galaxy s2 are facing the same issue. Which suggests a samsung side issue? Who knows
Im using K9 for the time being, which isn't too bad but would be nice to use stock app.
Keep me posted if u do come to a solution.
Sent from my GT-N7000
Well I guess either I need to spend money changing company hosting my email or live with it for the time being (sucks as I have signed up for 10 years!) .
Will surely update you once there's a solution.
So, this morning, i just opened the stock email, and it started to download my godaddy email messages! Looks like someone decided to look into this issue and fixed it!
Anyway give it a try, good luck! :thumbup:
Sent from my GT-N7000 using Tapatalk
Thanks! Tried it and it worked!
Happy New Year!
Im still having this issue but with outlook live accounts.
i wonder if what godaddy have done can be repeated by microsoft!
Godday imap doesn't work with stock email app
Same problem here:
I can see all my go daddy email folders but no messages ever load.
I have tried every setting and configuration possible but no dice.
Is anyone else still having this issue?
Mine seems to working ok,I hope this issue hasn't resurfaced.
Are you using the latest firmware? You may just need to update
I have 2.3.6
I hope its fixed in a future update.

Huawei email client

On trying to configure the built-in email client, the gmail setup errors with "unable to establish connection with server".
I have made contact with Huawei on the matter, and the response was that I had to install Gmail official app. That made me wonder what Huawei is doing with their email app. They have issued the app with a separate setup for gmail account connection, but it does not seem to work. And they recommend using a different app.
Do they not care to maintain their own app? And if so, this being their general attitude to problem solving is disappointing. And leaves an impression of a half-hearted effort in development.
Anybody having found a way to work around the issue?
I find using anything other than the Gmail app to manage my gmail a pain in the ass - not sure why you would want to use Huawei's app for Gmail. The Gmail app is way faster and better to navigate. In saying that, I do have 3 gmail addresses (2 google apps and the other Gmail) so I don't ever need a 3rd party email client.
bunnybash said:
I find using anything other than the Gmail app to manage my gmail a pain in the ass - not sure why you would want to use Huawei's app for Gmail. The Gmail app is way faster and better to navigate. In saying that, I do have 3 gmail addresses (2 google apps and the other Gmail) so I don't ever need a 3rd party email client.
Click to expand...
Click to collapse
I agree to using Gmail app, and its benefits. It just struck me that they have this issue and don't address it at all. They could at least have removed the option, as long as it is not working.
amunarjoh said:
I agree to using Gmail app, and its benefits. It just struck me that they have this issue and don't address it at all. They could at least have removed the option, as long as it is not working.
Click to expand...
Click to collapse
Hi guys, I just started using Huawei P10 a few days for work. I setup the email using huawei native client and I like it. But since last night, I notice I didn't received any email. I tried to send email to myself but the email didn't go through. I'm curious and check my email using my laptop. Then I saw few email came in.
Then I'm wondering what's happening here? I press sync few time but came out "Couldn't open connection to server".
I tried removing the email and perform setup again... didn't work either.
Has anyone got the solution why this happens?
I'm not saying the gmail apps is not good, but I prefer in that way. Almost like using outlook.
I have a few gmail/msn address, and they all worked well with native Huawei mail client. no problem.
I am using a BlackBerry z30 now, and I loved the blackberry Hub, is that something similar in android? and free is better, or one time purchase is ok,

EMUI 5: Email app - IMAP problems!

Hi guys!
Device:
- Huawei P10 dual-SIM VTR-L29 B162 official un-rooted
Issue:
- native email app: IMAP email account.
Description:
- I set up an IMAP email address (correct and properly) and every time I sent a message it disappears from Sent Messages (on the phone app) and also it does not appear on my laptop. If I send an email from my laptop (Outlook 2016) it appears also on the phone.
I've tried the same account with Gmail, Outlook Mobile, Blue Mail, Newton mail, etc. and it works just fine!
But with the native email app doesn't want to sync the sent folder.
Really annoying!
any help please?
nobody has this problem?
Hi, i've got this same problem. I've tried to downgrade e mail app, change imap prefix, even wrote to polish huawei support. They confirmed this bug, and assure me that they are working for solution. Almost two months ago

P20 Pro problems with Exchange Sync?

Hey guys, checking in to see if anyone else is experiencing the same problems/has found a solution to it.
So I have an Exchange Account supplied by my University, which automatically syncs all my lectures into my calendar, along with the E-Mails from my .edu adress.
It has been working flawlessly on my OnePlus 3 and I just switched to the P20 Pro yesterday. However, I tried setting up my exchange account as 'exchange' as well as 'Microsoft exchange', and the sync goes through (so it's able to login on the servers), and I also receive the E-Mails, but no lectures appear in my calendar?
I've tried deleting the data from my calendar app and re-syncing it, to no success. Deleting and re-adding the exchange accounts is not helping either.
Anyone here have a clue?
Much appreciated!
Jan
Did you enable this calendar account in the calendar app settings? Sometimes, syncing takes a while especially when "all events" is enabled.
I've had similar issues with my Mate 10, and didn't get my Exchange account to work reliable. Finally sold it. Otherwise, you have to buy a phone with known working software. On LG G6 and HTC U11 I had no issues with Exchange, from start.
Would be nice to receive some feedback, if I should send back the P20 Pro without opening the package, or to keep it.
The same thing with my p20 pro
I use outlook for all my emails, can you not use this and see if same issue?
Hello, sorry for bumping an old thread.
I encounter this issue where the mail will sync but not the calendar, this is on my p30 pro but I suspect it will be similar to mate 20 and p20 and similar phones.
My solution was to go into Settings ->Apps->Apps-> Gmail -> permissions. Then Add permission for gmail to access the calendar. After this I went into the account settings to force a sync and it worked.
I hope this is helpful for someone.
Cheers!

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