Call quality - Google Pixel 2 Real Life Review

When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Google Pixel 2's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!

Terrible, constant high pitch sound always present when screen is on and a clicking sound that is like a clock. Always the same rate and always present even during calls. RMAing my Pixel 2 and my wifes Pixel 2 for the same reason.

My Pixel 2 has the same type of problem. When you are on a phone call and using the phone against your ear, you hear digital interference noises and ticking sounds. It is so very annoying and unusable.

I heard that turning NFC off help this for the 2 xl

I made one call today from my house and didnt have that problem but my NFC has been off since setting up the phone. I am on Fi and wifi calling as well. One off thing though is I did pair the device up with my Jeep and was playing pandora when a call came through over bluetooth. My Kenwood receiver picked the call up and immediately maxxed out the volume, the beep was loud enough to crackle my aftermarket speakers. Scared the **** outta me. I just immediately hit end call and dropped the volume down. I wouldnt doubt his very well may be an issue Kenwood though.

No issue here with call clarity. Maybe a small step down from my Turbo. But if there is one thing Motorola always nails is their radios.
Side question though, should these phones have a Face Sensor that locks the screen while on a phone call? Mine isn't locking and I was doing all manner of crazy things when my cheek touched the phone.

radon222 said:
No issue here with call clarity. Maybe a small step down from my Turbo. But if there is one thing Motorola always nails is their radios.
Side question though, should these phones have a Face Sensor that locks the screen while on a phone call? Mine isn't locking and I was doing all manner of crazy things when my cheek touched the phone.
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Can you turn the proximity sensor on and off?

The Dark Knight Patriot said:
Can you turn the proximity sensor on and off?
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A little google searching suggests there's a link to Adaptive Brightness. I've re-enabled AB and will see what happens today.

Call quality seems to be good, but I have noticed an intermittent high pitched electronics whine. It's not on every call and not on every call with every person.
It's not a *fix*, but I find myself making and receiving actual phone calls less and less. These days just about every app has a high definition VOIP option available, so I find myself using that a lot. Hangouts, Messenger, Signal, etc. If you're making a lot of business calls daily or talking on the phone a lot with someone over a traditional voice call, I could see it as a dealbreaker. But moving forward, if there's a slight bug I can live with, some minor electronics whine over a legacy communication channel would be it.

I noticed the same problem from my pixel.. I was on a voice call using the Duo app, there a very low volume static clicking sound. I turned off NFC as this thread suggested and the clicking noise goes away; however, there's still some static noise. I wonder if this is a hardware issue...

Can any of you tell us where you got your GP2? Is it a Verizon Phone or did you order it from Google Store?

I just noticed this issue today, it is in line with the rest of your comments ("clock ticking", interference sounds, etc)
I have a Verizon Pixel 2, but I do not think it is limited to their phones. Hopefully Google is able to patch the issue in a future software update by disabling whatever is causing the issue during a phone call.

I assume a software fix will resolve the issue. It would be shocking to go to production with such a glaring problem.

TiltedAz said:
I assume a software fix will resolve the issue. It would be shocking to go to production with such a glaring problem.
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Is the Pixel XL screen burn-in not a glaring problem?

Is anyone else having an issue where you place a call and nobody can hear you on the other end?

Just got my Pixel 2 XL Black last night, No clicking or Buzzing sounds. Call quality is clear. Speaker is bloody loud had to turn it down VS my original Pixel XL.Side Note NFC is on I use NFC daily.

My Pixel2 from google store works perfect. No sound issues. In fact better than my Pixel. The signal at my home left my pixel constantly jumping onto wifi, now I have bars and never goes on wifi. Using Verizon pre-paid.

Tried a GSM call today (Pixel 2 to Nexus 5X) and it was fine. Nothing wrong / Nothing special.
Generally I use VoIP that works also good.
Sent from my Pixel 2

I have the P2 on verizon, even my ****ty lgv10 had better reception. I keep getting "you're breaking up" Anything I could do to boost the signal?

pastapie said:
I have the P2 on verizon, even my ****ty lgv10 had better reception. I keep getting "you're breaking up" Anything I could do to boost the signal?
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Same issue, AND the beta didn't fix the annoying clicking sound either.

Related

How widespread is this problem?

I'm on my second tilt. I returned the first one because it was impossible for me to carry on a conversation on the railroad to and from work (or in other mildly noisy situations). While I have no issues hearing the person on the other end, my voice cuts in and out to such an extent that I cannot carry on a conversation. This occurs in the morning on relatively empty trains and in the evening on crowded trains.
There is another thread in which most people have been complaining about the quality on the other end when using the speakerphone, but some had a problem similar to mine as well. AT&T claims that this has not yet been identified as a widespread issue with the device, but before I really raise a stink with them, I wanted to find out if this was really a widespread issue or not.
If this is to ultimately be useful to others, I guess it makes sense to identify which version of the Kaiser you are using.
Thanks.
Turn on Automatic Gain Control
Start / Settings / System / Microphone AGC
"Enable"
*really* helps voice quality a lot.
DLD
One of the main reasons i upgraded to the tilt (it was a huge upgrade, basic phone to a all-in-one phone) was because my phone calls dropped all the time. I thought it was because of the phone (it was old, been dropped ALOT), but I'm beginning to wonder. when talking on the tilt the other day, the other person complained that i was dropping in and out. i was pacing on the upstairs of the house, and kept passing TVs, computers and their moniters and past the wireless router, so it could be that, but, again, i don't know for sure.
That's funny, in the other thread people were saying to turn it off. It is off by default on the tilt so I never bothered to turn it on (yes, I'm a noob...). I'll give it a try...thanks!
mjizzy said:
That's funny, in the other thread people were saying to turn it off. It is off by default on the tilt so I never bothered to turn it on (yes, I'm a noob...). I'll give it a try...thanks!
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Yes, it's a curious thing the AGC. In a way it would be helpful to have a hard key for it because how well or badly it works depends on the background noise level. So in some situations you might want it off and even in the same conversation you might want it on. Also it's behaviour is affected by whether you are on speaker phone where volume level and feedback become issues. (Not the easiest thing to test out either!)
Mike
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
clippy said:
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
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That's very good to hear.
I thought AGC only Adjusts the volume of your voice automatically when you are recording.
TroyBoy30 said:
I thought AGC only Adjusts the volume of your voice automatically when you are recording.
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It does help, but only slightly when calling on my device.
It seems to help on my tilt as well, but I really haven't had much of a chance to test it out. I will say that, however small the sample size (and assuming it is random), it is somewhat comforting that most respondants have not had any problems at all. Maybe ours are just from a bad batch. I'm going to try calling AT&T to see if they'll swap mine out again.
I just got off the phone with HTC support again (here in Belgium). He URGED me that everybody that has the problem would report it: the more requests on the problem they receive, the faster they will start developing a fix.
So everybody, start calling HTC support and ask they make a ticket for it!
clippy said:
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
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Click to collapse
i hope they can make a fix... common htc how come thei never faced this problem on their test .. cant believe it!
My 2 cents on AGC, auto-gain automatically turns up the mic volume to capture "light" low volume sounds. It would really help capture a wispering speaker in a quiet room. On a loud train it should automatically turn it's gain down because of the loud ambient noise and I would expect the speakers voice to be harder to hear by the other party.
In a loud place I'd say turn it off, but as always, your own trials will tell what's best for you.
RemE said:
My 2 cents on AGC, auto-gain automatically turns up the mic volume to capture "light" low volume sounds. It would really help capture a wispering speaker in a quiet room. On a loud train it should automatically turn it's gain down because of the loud ambient noise and I would expect the speakers voice to be harder to hear by the other party.
In a loud place I'd say turn it off, but as always, your own trials will tell what's best for you.
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so in resume, TyTN II / Kaiser Speaker phone SUX
this is a very important feature in a phone, i don't care if it's the best PDA phone in the world... a good phone must respond as a good phone and the Kaiser doesnt...
rocho said:
i hope they can make a fix... common htc how come thei never faced this problem on their test .. cant believe it!
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Did you already contact HTC?
In some cases. Yes, but I only have issues with people hearing me while using the speakerphone.
xmoo said:
In some cases. Yes, but I only have issues with people hearing me while using the speakerphone.
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With my device, the sounds also drops when I'm calling with the phone held to my ear :-(. Doesn't happen often, but it does happen.
Calling HTC
I called HTC America (HTC India is more like it) to report the issue. They were very thankful and apologetic and mentioned the possibility of getting a new device. He said he was going to dispatch an e-mail about the issue to HQ immediately and that they would be sitting down with AT&T in the near future (as they do 30 days after a new phone is released with a given carrier) and would do his best to make sure the issue is addressed at that time.
Here's hoping...
mjizzy said:
I called HTC America (HTC India is more like it) to report the issue. They were very thankful and apologetic and mentioned the possibility of getting a new device. He said he was going to dispatch an e-mail about the issue to HQ immediately and that they would be sitting down with AT&T in the near future (as they do 30 days after a new phone is released with a given carrier) and would do his best to make sure the issue is addressed at that time.
Here's hoping...
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I've reported the issue to the HTC authorised service center close to 2 weeks ago. When I called up the service center, their reply is : no response from the HTC Taiwan yet..... What a surprising innocent reply from them!!!! As if they have never got any feedback on such issue before!
Hi
I wonder if the problem is caused by excessive volume of the in built earpiece? Do you have this up on maximum or high?
The inbuilt earpiece goes very loud and so the sound would easily be picked up by the microphone causing it to behave similar to when you have it on speaker phone as it tries to stop feedback and echo.
There isn't a lot that can be done about this apart from turning down the earpiece volume or using a wired headphones with mic. It may be worth turning down your volume on the earpiece to see if it improves.
Regards
Phil

Call quality

When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the LG Nexus 5X's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
Overall call quality on the device is excellent, I would even say its the equal of the s6 that it replaced. However, as someone that uses WiFi calling I do have to complain a bit here. Wifi calls come through fine but approximately 10 seconds in to the call my voice becomes choppy on the other end. I never have the issue on VoLTE so this is an issue with wifi calling not VOIP capabilities of the device. I do spend more time than average on the phone which is typically for me around 3 hours a day roughly sometimes as much as 5.
Quality is excellent for me, coming from an lg g3, i can say that the call quality is better, clear, crisp and louder than in g3.
Call quality is good on my end. I'm not sure about call quality on the other end since I've never asked but no one has complained about not being able to understand me so I guess it must be good enough.
i think it depends on counrty to country or cellular providers.
It is horrible. I came from AT&T using a Samsung Galaxy S4. Half my calls are so gargled that I cannot hear anyone, and they do not ring on the phone until my computer has rang for half of the set rings before it goes to voicemail. I am supremely disappointed with this phone and the Fi service. I am about to sell it for whatever I can get and go back to AT&T or try Verizon. This is not to mention all of the delayed and duplicate text messages.
Note: they are better when I turn off WiFi completely, so that the 5X is forced to use a cellular network over WiFi calling, but the quality is still worse than AT&T. I have more or less experienced the same poor call quality on all WiFi networks.
The call quality on this phone is terrible. I can't say whether it is just the phone or Google Fi's service, because I got them both at the same time. What I can say is that this phone is about to get sold due to how bad it is.
This phones weakest point is call quality. The speakerphone echos for the person on the line, and the mic is poor at maintaining the sound of my own voice. Callers frequently tell me my voice drops out like I'm talking from across the room.
Sent from my Nexus 5X using XDA-Developers mobile app
I am also facing call quality issue. When i put the phone in speaker mode and talk, the other person can hear echo. Also the call quality is not that clear. Want to change the phone just because of this reason. Even if you have android what if basic Phone functionality is not working properly.
call quality suck the big one on this phone. it sounds like there is something rattling in the speaker half the time, tinny, and I always have issue hearing what some people say and they me.
Never was an issue on any of my htc phones. I guess Google dropped the ball as approving this phone for quality control
Aside from that I rarely talk on the phone so i dont have to deal with it too much fortunately.
Love the speakerphone use it for business calls all the time

Call quality

When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the LG V10's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
And please, make your comments how others can hear you with and without loudspeaker "on".
I just used this phone for the first time on calls of any length. Thanksgiving and all that. I actually said, out loud, a couple of times, "Wow! This is the best phone I've used in a long time!" Those other phones would be iPhone 6, Moto X 2014, Moto X, and Galaxy Nexus
No problem making calls with phone itself or headset putting on.
Callers could not hear me until third redial or reboot. Factory reset did not work. Verizon replaced the phone about five days ago.
Same issue on intermittent basis. My suspicion is that being constantly on wifi due to weak data signal both at home and in the office has something to do with it. Calls via bluetooth in car work perfectly.
Having said that, never had those problems on previous phone ( SG Note 2). Same provider and location.
I get service in places in my house I didnt get with my lg optimus l90
Best phone I've ever had. Calls are crystal clear over mobile network or WiFi.
Excellent.
Don't get me wrong, I absolutely love this phone, but my experience with call quality is horrendous. Wifi calling? Constant dropped calls, breaks up, people can't hear me. Full LTE bars? Constant dropped calls, breaks up, people can't hear me. My biggest disappointment with the phone is the call quality, its probably the worst in any phone I've ever had, and I was really hoping the new TruSignal tech by Qualcomm was going to make it exceptional, buts horrid.
When I'm calling with other phones (not all of them) I can hear quite a robotic sound in my front speak, but that's just a problem of the other person i guess. Otherwise it has pretty good "calling powers".
Best phone i've used for making call :good:
I mean it's a $600 phone
Phone is not usable if trying to place a call with Wifi Calling. I can hear the caller but the caller cannot understand what I'm saying. I don't know what else to try since I rely on Wifi Calling since I work in the basement of a hospital.

Question S21 Ultra Microphone Background Noise Cancelation too aggressive on speaker calls

Has anyone noticed the background noise cancellation when using the speaker microphone is too aggressive in a VOLTE or video call? Any time I lay my phone flat and step > 3' away and talk out loud at an angle that is not directly pointed at the phone, the receiving party complains that my voice is too low or cutting in and out. It happens with multiple video apps but is less prominent in Duo. I wanted to see if anyone else has been experiencing similar issues. This has been happening on 2 different devices after my first replacement.
Using a case or skin? Don't obstruct the mic ports, they tend to be very small.
Maybe just be the design, a setting or a firmware issue (hopefully Samsung will patch if so).
Been a wet dog year for Android and Samsung...
Yeah, i have tried without a case and the problem still exists. I think the audio processor for the Mic inputs may be too aggressive or not tuned for my voice. After looking at similar problems with other devices, I think the solution lies in the location of the audio configuration files; particularly in system/vendor/etc/audio_effects.xml and audio_platform_info.xml. I'm not too familiar with editing configuration files on a non-rooted device. Is there any way to modify some of the config files to play around with the stock noise suppression?
Try disabling or covering one or more of the mics.
Eventually Samsung will probably roll out a firmware or software fix
Akeid said:
Has anyone noticed the background noise cancellation when using the speaker microphone is too aggressive in a VOLTE or video call? Any time I lay my phone flat and step > 3' away and talk out loud at an angle that is not directly pointed at the phone, the receiving party complains that my voice is too low or cutting in and out. It happens with multiple video apps but is less prominent in Duo. I wanted to see if anyone else has been experiencing similar issues. This has been happening on 2 different devices after my first replacement.
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I understand this isn't the correct place for my reply but I just bought two phones one came from Samsung which is the S21 Ultra 5G but the other is the Samsung Note 9. Both new. Every time I try to talk to someone with my note 9 they say they cannot hear me. So I have to Culp the phone and my mouth as like making a sound tunnel, if you will, from my mouth directly to the phone and they are able to hear me but not sure how well. So if you find the solution I'll keep and eye out so I can hopefully fix my problem
Historically, Samsung is known to switch to the top mic for speakerphone mode, and lower mic for handset mode sometimes ... Maybe try speaking into the top mic and see if the noise cancellation is still aggressive.
Akeid said:
Has anyone noticed the background noise cancellation when using the speaker microphone is too aggressive in a VOLTE or video call? Any time I lay my phone flat and step > 3' away and talk out loud at an angle that is not directly pointed at the phone, the receiving party complains that my voice is too low or cutting in and out. It happens with multiple video apps but is less prominent in Duo. I wanted to see if anyone else has been experiencing similar issues. This has been happening on 2 different devices after my first replacement.
Click to expand...
Click to collapse
Yes I agree. Same issue

Question Clear Calling blocking voice of younger kids when using phone?

Has anyone else had an issue with Clear Calling blocking the voice young children? Here is what I mean. Because Clear Calling blocks out ambient noise, it would as designed, mute/reduce the sound of my kids talking behind me when I am on a call, however, I have noticed that it seems my 9 year old is also muted when he is the one making the call, and should be the primary voice. For example, he will call my wife from my phone, and despite the fact he will be speaking into the phone properly at a normal volume, my wife will hear nothing on her end of the call, as if he isn't even talking, yet if I speak over him, she will instantly hear me just fine.
Curious if anyone else has encountered this and if Googles algo for Clear Calling just automatically blocks sounds in a particular frequency band. Just really inconvenient to turn Clear Calling off just so that he can use the phone.
ariesgodofwar said:
Has anyone else had an issue with Clear Calling blocking the voice young children? Here is what I mean. Because Clear Calling blocks out ambient noise, it would as designed, mute/reduce the sound of my kids talking behind me when I am on a call, however, I have noticed that it seems my 9 year old is also muted when he is the one making the call, and should be the primary voice. For example, he will call my wife from my phone, and despite the fact he will be speaking into the phone properly at a normal volume, my wife will hear nothing on her end of the call, as if he isn't even talking, yet if I speak over him, she will instantly hear me just fine.
Curious if anyone else has encountered this and if Googles algo for Clear Calling just automatically blocks sounds in a particular frequency band. Just really inconvenient to turn Clear Calling off just so that he can use the phone.
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Click to collapse
Tell the kid to try talking in a deeper voice, bet you it will work then. It really is just the stupidest algorithm imaginable, just cuts things out that are beyond the normal adult human voice frequency range.

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