Fingerprints issue - Moto G5S Plus Questions & Answers

Hi to all, I'm a new owner of moto g5s plus . I have a problem with the fps, recognize the fingerprint I recorded and when I try to pass another finger on the sensor I get the error message, but at the same time allows me to unlock the device. A sequence is set as backup to the fingerprint unlock.

I use to different fingers as well and I don't have unlocking issues. Just retry again until you knocked it off. GL
Sent from my Moto G⁵ˢ Plus (XT1805)

Already tried several times. If you use the registered fingerprint unlocks my phone then not enter the visual sequence, instead if I use another finger, the visual sequence appears to me. I thought that with the wrong fingerprint the sequence did not appear and the phone remained completely blocked until the registered fingerprint was recognized
EDIT: In Safe Mode it works and after that it works in Normal Mode too!!! :laugh::laugh::laugh:

AndreaM83 said:
Already tried several times. If you use the registered fingerprint unlocks my phone then not enter the visual sequence, instead if I use another finger, the visual sequence appears to me. I thought that with the wrong fingerprint the sequence did not appear and the phone remained completely blocked until the registered fingerprint was recognized
EDIT: In Safe Mode it works and after that it works in Normal Mode too!!! :laugh::laugh::laugh:
Click to expand...
Click to collapse
I's not solved...after a while gives back to me the same problem.

Hey guys, what I have to do? Motorola suggested me to bring the device to a collection center and then proceed with the repair...I have a feeling that it's just a software problem and they hand me back the phone as before.

Try doing hard reset make sure you have backup first. Then try registering your fingerprint again. If it doesn't work, bring it to service center
Sent from my Moto G⁵ˢ Plus (XT1805)

Hi jdesignz, I have seen that you have the same model. At the support said me that is normal this beahvior. I I was convinced that instead the screen should not even turn on if I tried to unlock with another fingerprint, as happens on other models...To you the same thing happens?

I assigned and use two different finger on the fingerprint to unlock my device. Both works fine. Never had issues yet since day one.
Sent from my Moto G⁵ˢ Plus (XT1805)

No problems here too.
I've registered two fingerprints and if I touch it with one of those two it unlocks (almost all of the time).
If you use an unknown fingerprint, after some tries it shows the backup unlock method.
Also after some days it requires to unlock using the backup method for some (unknown) safety reason

Related

[Q] Pattern lock -> Too many tries

I was playing around with the pattern lock and eventually got the 'Too many pattern attempts!' message, with it asking for my Google username and password to log in.
No matter what, it doesn't accept my username/password. I am 100% sure I've typed it in correctly.
This bug has been around for over a year with many people reporting 'bricked' phones without even doing anything particularly naughty with their phones.
This is the Google bug that has been posted on it: http://code.google.com/p/android/issues/detail?id=3006#makechanges
As you can see this has been around for over a year. The 'null'-in-password trick doesn't work, nor does the spamming-home-button trick.
My phone is rooted and with the Voodoo Lagfix-only custom kernel. Any suggestions?
Do a hard reset / wipe. That's my suggestion.
Try booting into recovery (Home Button, Vol Up + Power), and resetting your cache and wiping it. Then try logging in with your Google account. If all else fails, try changing your Google password on the PC then logging in on the phone. And then if it still fails, looks like you need to flash the phone again. Next time, don't enter the thing wrong! Stop rushing haha .
I wasn't rushing, I was playing with the lock. It takes about 30 times before it's permanently requiring the username/password. But really...you can't blame me for not expecting this. :/
I'm currently trying to flash a new ROM but I've run into another problem - I can't get it to boot into downloader/recovery. It's not the lack of the 3 button combo - I've managed to reach Recovery and Downloader ONCE each in the past, but never again since.
And now with all my efforts to boot into recovery/downloader, it now cannot boot into normal usability mode (or in my case, locked mode). Instead, the Galaxy S logo loops endlessly.
Sigh.
Have you read the thread for the fix for Galaxy S variants that are lacking the 3 Button Combos? It's in Android Development. Maybe try that? Or, can you still connect the phone and connect with Kies?
I can't turn on the phone anymore, meaning no changing to USB debugging etc. And I'm having problem accessing recovery/download, even though I definitely HAVE done each of them once before and therefore do not have the 3 button problem.
Without turning on my phone, Kies can't detect it
So what happens when you power on?
Now, it shows the first Galaxy S splash screen, then shows the boot logo, then nothing. The boot logo continues to glow endlessly.
Be patient, i waited up to five minutes. If you see the s logo glowing/shining youare ok
Sent from my GT-I9000 using XDA App
okpc said:
Be patient, i waited up to five minutes. If you see the s logo glowing/shining youare ok
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Yeah it's continuously shining. Haven't left it for up to five minutes though... And even then it probably won't help since I'm still locked out of the phone, and unable to access download/recovery mode to reflash it.
After waiting for a long time, the logo disappears, screen goes black. Menu and back buttons light up. Nothing else.
Looks like your going to have to reflash your phone again. Download the desired firmware, open up Odin and put your phone into download mode and start the flashing procedure. Be more careful next time.
PaulForde said:
Looks like your going to have to reflash your phone again. Download the desired firmware, open up Odin and put your phone into download mode and start the flashing procedure. Be more careful next time.
Click to expand...
Click to collapse
Good advice considering he said his 3 button combo stopped working =))
All I did when I got that black screen was adb reboot recovery and wiped and phone bootedup fine. But only if you have debuging enable and and sumsung drivers. Hopes this help.
Sent from my SGH-T959 using XDA App
Can't enable USB debugging when phone can't be turned on at all.
danamoult said:
I was playing around with the pattern lock and eventually got the 'Too many pattern attempts!' message, with it asking for my Google username and password to log in.
No matter what, it doesn't accept my username/password. I am 100% sure I've typed it in correctly.
This bug has been around for over a year with many people reporting 'bricked' phones without even doing anything particularly naughty with their phones.
As you can see this has been around for over a year. The 'null'-in-password trick doesn't work, nor does the spamming-home-button trick.
My phone is rooted and with the Voodoo Lagfix-only custom kernel. Any suggestions?
Click to expand...
Click to collapse
Ok i did the same thing, and spent hours googling.
Tried the key combinations to restore, but never worked.
Heres what worked for me, but, be warned all your contacts will be lost if stored on the phone.
From another phone, call your locked number.
Answer it on the locked phone, then hit the "back" button.
This gives you full access to the phones menus etc.
Hang up on the phone you called from.
Now, go into Applications / Settings / Privacy / Factory Data Reset.
This worked for me whereas all other methods did not.
Once your phone is up and running again, be sure to create your google account on your phone.
That way your protected again. If you didnt previously have the account set up from your phone, like i didnt, then you cannot log in of course.
This works...give it a try. Hope it helps.
danamoult said:
Can't enable USB debugging when phone can't be turned on at all.
Click to expand...
Click to collapse
you need to be able to enter recovery mode for you to solve this problem
danamoult said:
I was playing around with the pattern lock and eventually got the 'Too many pattern attempts!' message, with it asking for my Google username and password to log in.
No matter what, it doesn't accept my username/password. I am 100% sure I've typed it in correctly.
This bug has been around for over a year with many people reporting 'bricked' phones without even doing anything particularly naughty with their phones.
This is the Google bug that has been posted on it: http://code.google.com/p/android/issues/detail?id=3006#makechanges
As you can see this has been around for over a year. The 'null'-in-password trick doesn't work, nor does the spamming-home-button trick.
My phone is rooted and with the Voodoo Lagfix-only custom kernel. Any suggestions?
Click to expand...
Click to collapse
dear friend dont worry or panic... i'll tell you a trick , go to the samsung customer care and tell them that your phone gets heated up very often and today it just refuses to boot up normally...
since your device cannot get into recovery mode or download mode the company will never know that you had played with the system files in the device or not... (rooted )..
since the samsung people will also try to get your device in recovery mode.. but when it will not go to the recovery mode you will get a mother board replacement under warranty.....
this heating up of the device is a common problem in the galaxy here in india.. so use this excuse and i know it works 100% ... (just dont tell them that you had rooted and lagfixed your device )
What you describe sounds like a very large security hole if I am reading it correctly.
Are you saying that even if your phone has been locked out from too many lock screen failures, that just answering an incoming phone call gives you full access to the phone? Really?
I just checked on my phone and while I can answer an incoming call while the screen is locked, if I hit the back button or menu button, I just get the lock screen.
I'm missing something here...
OzzYGuY said:
Ok i did the same thing, and spent hours googling.
Tried the key combinations to restore, but never worked.
Heres what worked for me, but, be warned all your contacts will be lost if stored on the phone.
From another phone, call your locked number.
Answer it on the locked phone, then hit the "back" button.
This gives you full access to the phones menus etc.
Hang up on the phone you called from.
Now, go into Applications / Settings / Privacy / Factory Data Reset.
This worked for me whereas all other methods did not.
Once your phone is up and running again, be sure to create your google account on your phone.
That way your protected again. If you didnt previously have the account set up from your phone, like i didnt, then you cannot log in of course.
This works...give it a try. Hope it helps.
Click to expand...
Click to collapse
distortedloop said:
What you describe sounds like a very large security hole if I am reading it correctly.
Are you saying that even if your phone has been locked out from too many lock screen failures, that just answering an incoming phone call gives you full access to the phone? Really?
I just checked on my phone and while I can answer an incoming call while the screen is locked, if I hit the back button or menu button, I just get the lock screen.
I'm missing something here...
Click to expand...
Click to collapse
chill my dear friend.... it cant be true.... its just his 1st post.. and samsung cannot be so dumb to leave a password protected keypad that can be cracked so easily.. even i tried the back key on a call with a password lock.. i cannot get passed the lock screen....

Fingerprint sensor, pin every 3 days

I am using fingerprint sensor for unlocking P10 phone, but every three days I have to unlock the phone with pin.
Can I somehow extend this period of three days or do not use pin security at all?
kriticar said:
I am using fingerprint sensor for unlocking P10 phone, but every three days I have to unlock the phone with pin.
Can I somehow extend this period of three days or do not use pin security at all?
Click to expand...
Click to collapse
I got no problems.
DwieDaniel95 said:
I got no problems.
Click to expand...
Click to collapse
That's strange, cause the 3 days asking for PIN is part of EMUI.
And for OP, no currently you can not change it.
kriticar said:
I am using fingerprint sensor for unlocking P10 phone, but every three days I have to unlock the phone with pin.
Can I somehow extend this period of three days or do not use pin security at all?
Click to expand...
Click to collapse
I am not facing this problem at all. Maybe i did unlock my phone with pin unintentionally within three days
It works until the third day. After I unlock the phone the third day, everything is OK for next three days. There must be an option to regulate this feature.
Sent from my VTR-L09 using Tapatalk
I got the same problem, it shocked me the first time I saw it but after a while I already get used to it. As long as I never rebooted my phone for 3 days, it will start asking for PIN but only once which I think I can still accept this.
For me it is quite stupid feature. ?
Sent from my VTR-L09 using Tapatalk
I also try to disable on honor 8 but i have not found anything, this option is really annoying and useless...
Saving 3 seconds of your life on every three days is saving your life [emoji41]
Sent from my VTR-L29 using Tapatalk
Its a built in feature so that user don't forget the password.
I have a long pin , I already find it annoying to have to enter it after a restart. But now every 3 days is just f retarded.... Instead of extra security now I'm thinking of removing it or shortening it.... Desired effect huh....
What a f. stupid feature. ...Especially that it appears suddenly, without warning. ...for example when you're in hurry and need to quickly unlock your phone. ...and then you realize that you have ~20 letters password, and only one hand available... FUU.....^%$#$#!!!11oneone
I ended up disabling fingerprint lock and every other lock all together because this was so annoying, well done Huawei now in order to be convenient my phone is LESS secure, PLEASE reverse this in the next update or my next phone will be by a different manufacturer, the fingerprint lock was and IS good enough on its own without this annoyance.
I'm not sure how this is so annoying for people really. Change it to a 4 digit pin if you have a stupidly long password. It is just an additional layer of security.
mgolder said:
I'm not sure how this is so annoying for people really. Change it to a 4 digit pin if you have a stupidly long password. It is just an additional layer of security.
Click to expand...
Click to collapse
Because it is, just because is isn't for you doesn't mean we should all accept that it must be fine then, because YOU think it's ok, it's not ok for some of us and we should at least have the option to disable it and not have it forced upon us.

Bug!!! P20 locked after last firmware update

Hi guys!
Since I upgraded to the latest release of Oreo 8.1.0.120 (C432) (branded H3G) the phone keeps crashing !!!!
Virtually all of a sudden the screen is divided into 2 vertically, a completely black part and a slightly lighter one with the time indicated.
The phone can not be unlocked in any way, either with the power button or fingerprints.
He receives phone calls (the accept and reject buttons are vertical) but nothing else.
Tried to do soft reset several times (deleted cache and system reboot), 1 time also hard reset: sometimes it restarts and returns to normal, sometimes it remains exactly locked as before.
Screen resolution modes is fixed to fhd + .....
I thought it was a bug on the reactivation from a bluetooth device (the speakerphone of the car) because the first time he did it when I turned off the machine and the device was obviously connected, but instead he did it on other occasions not attributable to that.
Face recognition doesn't work too (I'm not able to recognize and save the face).
I got the phone as soon as it came out, and it never had any kind of problem .......
Called huawei support and they told me to send him for assistance, called H3G and ditto, I asked if they had news of this bug but it is the first time .....:crying::crying::crying::crying::crying::crying:
Use funkyhuaewei or if you have TWRP installed reflash stock fw that should fix
Hi! Thank you for the help but I have no TWRP and I've seen that for funkyHuawei the minimum credit is about 40€!!!!!! Is there another procedure to reinstall the firmware??????

pattern unlock didn't work this morning?

Title says it all, this morning randomly the pattern that I've used for a while did not work I almost had a little panic attack and then I tried my fingerprint and it worked. I went into settings and changed the pattern back to the same one that it was for so long and now it seems to work. What the help could explain that?
Was my phone hacked? Is this a common occurrence? I have a locked up Verizon 512GB blue device. Thank you
This theme was the only alteration I did too my phone lately. I am also is using 'bixby actions' apk . I haven't executed the exc step for bixby actions via adb this round, so it's bone stock.

Note 9 turns off when using fingerprint unlock

Hi,
I have a N9600 Snapdragon, currently on Pie.
The problem started occurring 3 days ago, for no particular reason, phone wasn't under water or dropped or anything.
When the fingerprint unlock is on, and the phone goes to sleep it shuts off.
Turn off the fingerprint unlock and everything is in order.
The fingerprint scanner functions within apps and for gestures.
Samsung support post here with people having the same problem on all 9s.
https://us.community.samsung.com/t5...f-when-usinf-fingerprint-security/td-p/346174
This cant be a hardware problem when its happening to so many people across models?
And yes, Factory Reset doesn't fix it, Its still there in safe mode as well. Ive even tried flashing a different region firmware, problem still there
Any help will be greatly appreciated.
Send it for repairs until fixed
tyrell22 said:
Hi,
I have a N9600 Snapdragon, currently on Pie.
The problem started occurring 3 days ago, for no particular reason, phone wasn't under water or dropped or anything.
When the fingerprint unlock is on, and the phone goes to sleep it shuts off.
Turn off the fingerprint unlock and everything is in order.
The fingerprint scanner functions within apps and for gestures.
Samsung support post here with people having the same problem on all 9s.
https://us.community.samsung.com/t5...f-when-usinf-fingerprint-security/td-p/346174
This cant be a hardware problem when its happening to so many people across models?
And yes, Factory Reset doesn't fix it, Its still there in safe mode as well. Ive even tried flashing a different region firmware, problem still there
Any help will be greatly appreciated.
Click to expand...
Click to collapse
Either disable FP, or wait for a software update.
A quick search found this:
https://us.community.samsung.com/t5...usinf-fingerprint-security/td-p/346174/page/3
revert back to orio. Orio is most stable version.
Maybe make a factory reset with Odin
i had tried all of these ( Factory reset, back to oreo ) nothing fixes, to be honest, the problem begun on oreo.
Already sent it to samsung, they didn't find any problem, but after 3 times they gave me a new phone since those are the rules in my country
Open a RMA request and see what happens, ppl say that you should turn off FP, but it does make a substantial difference, at least for me, its pretty bad, using another method since i really don't like the iris scanner.
Same
My phone started shutting down on its own while in sleep mode out of the blue just the other day. Found this thread and discovered that this was the problem. This is super annoying. If a software patch is all that is needed, it can't come soon enough.

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