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Simple question: Should Google re-implement the pre-order system?
Hopefully some "people of power" within Google will look at the stats generated from this Poll, and adjust their game plan accordingly.
I personally think the pre-order system is the only way to conduct sales on a Lunch date of a high-demand new product for a several reasons, some of them being:
a) Allows both the Manufacturer and/or Google to accurately gauge the market demand prior to launch, and thus create/plan stock accordingly.
b) Allows accurate shipping times to be predicted based on the volume of orders, rather than playing a "guessing game".
c) Allows a specific amount of Launch Date devices to be in stock to at least meet the demand of some of the "on the day purchases", while still achieving the "sold out effect" marketing scheme, if they want.
d) Consumers are more comfortable being informed with expected wait times for orders; comfortable with the fact that the device is already on pre-order (now it's in the hands of Google to roll out the devices). AND consumers don't have to keep checking a website in order to find out if it's available again or not.
The bottom line is: The pre-order system is a more professional and organized approach to selling a high demand item, from only one online source.
Furthermore, I think that Google Play should start taking orders now for the re-stock of Nexus devices, so that even if it has to put on back-order, at least the consumer knows they're in-line/queue for the device, when it becomes available, no more frequent and unnecessary effort in consistently checking back.
I would prefer it would over refreshing lots
Sent from my HTC EVO 3D X515m using xda premium
google could care less about the stats from an xda post... we comprise of probably less than 0.01% of the buying market for the n4
I think they should!. Thing is.... Pre ordering gives us as the consumer the option to give interest and thus giving Google the information needed to generate a general clue as of demand. At the moment, the only demand they can calculate is site activities.
As its been mentioned all over this forum, both here in the UK & Internationally. Google, has really shown themselves to be very amateurish on how they have conducted there orders and allowing the customer to show interest in purchasing there products.
Poorly managed I hear you ask?!... Its been a complete embarrassment for such a big company!.
Sent from my LG-P990 using xda premium
Lock up peoples money before every delivering a phone? Of course they should. It's a good business model
nba1341 said:
Lock up peoples money before every delivering a phone? Of course they should. It's a good business model
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Well if you want the device, you want the device. You're going to pay either now or later, doesn't make a different.
Better to be informed and secure that your device is on order and not "up in the air".
norazi said:
google could care less about the stats from an xda post... we comprise of probably less than 0.01% of the buying market for the n4
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dont know about that. they dont even advertise. most people i know dont even know google makes devices. for that matter android lmao. i bet most of the buyers were from xda such as myself
Except that it is not legal to sell something a product that you do not have in hand.
---------- Post added at 03:07 PM ---------- Previous post was at 03:06 PM ----------
Oh ya xda website during launch was almost crashing and not Google huh?..... didn't know xda had better servers.
nba1341 said:
Lock up peoples money before every delivering a phone? Of course they should. It's a good business model
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For something like nexus 4 I would definitely put down my money even it was 6 months before shipping.
It should make a eu play store devices... thre are no custom between states in europe, why is only in 5 countries ._.
There was problems when they did preordering before however there was only really 2 problems they needed to fix rather than abandoning preorders completely.
First the problem with the nexus 7 was that as orders came in it didn't change the estimated delivery timescale. If the site updates the estimate even if it gets to be weeks at least you know what to be expect. How hard is it to say we have x thousand for release, y thousand a week later and update the estimate accordingly as ordered are placed.
Secondly the other problem was they ended up sending out newly placed orders immediately while seeming to forget about those that preordered. This is something that should have been fixed quite easily by simply fulfilling orders in the correct order.
I agree that if they did preordering properly it would be better than the current system.
Sent from my Nexus 7 using Tapatalk 2
gbroon said:
There was problems when they did preordering before however there was only really 2 problems they needed to fix rather than abandoning preorders completely.
First the problem with the nexus 7 was that as orders came in it didn't change the estimated delivery timescale. If the site updates the estimate even if it gets to be weeks at least you know what to be expect. How hard is it to say we have x thousand for release, y thousand a week later and update the estimate accordingly as ordered are placed.
Secondly the other problem was they ended up sending out newly placed orders immediately while seeming to forget about those that preordered. This is something that should have been fixed quite easily by simply fulfilling orders in the correct order.
I agree that if they did preordering properly it would be better than the current system.
Sent from my Nexus 7 using Tapatalk 2
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I love how your solution solving procedure is the solution itself... lol
How did you come up with 4? 4.
Over 90% so far agree that they should re-implement pre-ordering. Good stats so far
MatAuc12 said:
Except that it is not legal to sell something a product that you do not have in hand.
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Haha says who?
Honestly, I would vote that Google leave the ordering/shipping business all together. They can still make great devices, but launch after launch, Google has proved that they just can't get a clue. If Amazon.com can give me free two day shipping on a 15 pound medicine ball and charge me $30, I think that Google should be able to successfully launch 5, yes 5 new products at the same time. And remember, this is not the first F'd up launch. Pre-orders for the N7 didn't go so well either.
Personally, I will stay with the Nexus line far into the future, however, no longer will I be purchasing from Google directly.
And PS, their ordering web site look like it is from 10 years ago, doesn't provide barely any useful information, and sometimes doesn't even get updated until after the even has happened (IE, someone receives and order even though their order says "Pending"). This is from the same company that created an app that can zoom all over the world and show us down to 100 feet what a street in, say, China, looks like.
Nah screw that. I like instant gratification, and want my stuff as soon as its announces.
plinkous said:
Haha says who?
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Someone who knows more than you apparently.
BakaPhoenix said:
It should make a eu play store devices... thre are no custom between states in europe, why is only in 5 countries ._.
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I think google likes EU custumores buy million of Apple devices. And Apple thanks.
Google = :angel:
Google royally screwed up the launch, everyone can agree with that. Google should implement a preorder system and like you said allowed people to secure their place in line.
Even Apple allows people to do that via carriers (Rogers in Canada allowed people to pre-order). Looks like there's a lot Google needs to learn before they get this right as their Nexus 7 launch wasn't that good in the first place.
deltatux
deltatux said:
Google royally screwed up the launch, everyone can agree with that. Google should implement a preorder system and like you said allowed people to secure their place in line.
Even Apple allows people to do that via carriers (Rogers in Canada allowed people to pre-order). Looks like there's a lot Google needs to learn before they get this right as their Nexus 7 launch wasn't that good in the first place.
deltatux
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Agreed.
I purchased a Note 4 from T-Mobile's website. The back of the sleeve states Printed in USA. And the box states Printed in the USA. Box Made in Mexico. Also, the Android logo on the back of the box looks different from the box made in Vietnam. According to the package, the phone was packaged / manufactured 12/12/2014.
Somethings not ringing here. From all the unboxing videos of the T-Mobile Note 4 I came across online and in-store, they all state Printed in Vietnam on the back of the box.
Is this a repackaged Note 4?
Would greatly appreciate clarification here. Thanks
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Install and check if genuine.
Sent from my SM-N910T using XDA Free mobile app
Has to be genuine; was purchased from T-Mobile's Corporate Online Store.
darekz said:
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Install and check if genuine.
Sent from my SM-N910T using XDA Free mobile app
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winlinmac001 said:
Has to be genuine; was purchased from T-Mobile's Corporate Online Store.
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That app will show you usage history. If its repackaged used phone you probably will find that headphones or battery charger were attached more than once.
Sent from my SM-N910T using XDA Free mobile app
Actual Manufacturing Date is set to December 9th, 2014. I noticed the Charger Connect count is '3' and Headset Connect Counter is '6'. But I never plugged in the charger yet; I just got the phone. What gives?
Also, I have the latest firmware preinstalled. I didn't have to perform any updates out of the box.
Now seriously, what gives, the count is more than '1'. What is this suppose to indicate. This is a legality issue. How is it that no one has addressed this yet.
Whats also funny is that the plastics that conceal the condition of the phone; only one side of the phone is covered in plastic, all other three sides are not and were exposed upon opening the seals of the box. I found a couple of micro-scratches in the bottom part of the metallic edges
Had a quality chat with Samsung just now. It appears the counter is set by the quality control checks at the manufacturing facility.
The ultimate question now is do the carriers have software to over-ride the build-date of a device?
Does the phone work well? Are you happy with the performance and style and so on? If the answer is yes, then why are you worried about it? IMHO you must have bigger fish to fry. Besides; if your here, you most likely mod your phone so a warranty is irrelevant.
I know you wouldn't try and return your phone and hide that you have been modifying it. I mean based on your reaction to t-mo, I doubt you would do that to them.
Oh and mine was printed in Vietnam.
I bet this is a refurbished phone.
Flashed all nicely at a T-Mobile warehouse and sent out to the stores would be my guess.
Did Samsung verify it's authenticity for you?
Doesn't matter it's still a note 4
Samsung does verify its authenticity on its own website. Showing December 11, 2014 (after inputting IMEI #)
Box label shows December 12, 2014
Phone Info * SAMSUNG Shows December 9th, 2014
Samsung explained me the logistics last night. Carriers certain quantity of phones from Samsung to meet demands--> Carrier receive phone orders in bulk, all in one box--> and repackages them into their own Carrier Boxes. Take AT&T for example, the worst of them all. Whereas T-Mobile, Sprint, and Verizon play along by copying the design of the original Samsung boxes and uses cheap labor to print the boxes at the country of manufacture of their ordered devices. Who knows, your devices may very well be treated the same as well.
But the question remains, DO THE CARRIERS HAVE THE ABILITY TO OVERRIDE THE MANUFACTURING DATES ON THE PHONES? IF DO, THIS IS UNETHICAL.
T-Mobile most likely signed cheap labor in Vietnam to print on empty light brown boxes and had them shipped to the states for repackaging the phones. After a certain quantity, decided it would be best to print them within the states to save on logistical import fees, fair enough.
I myself have seen the white and blue boxes that Samsung was referring to. I've seen them in Service Centers overseas in Asia.
But Carriers are just plainly insane.
Burley1 said:
Does the phone work well? Are you happy with the performance and style and so on? If the answer is yes, then why are you worried about it? IMHO you must have bigger fish to fry. Besides; if your here, you most likely mod your phone so a warranty is irrelevant.
I know you wouldn't try and return your phone and hide that you have been modifying it. I mean based on your reaction to t-mo, I doubt you would do that to them.
Oh and mine was printed in Vietnam.
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The reason I make a big deal about this is really because of the amount we all pay. We all are paying a premium for these devices (for the most part) and deserve the right thing. Otherwise, I'd be more than happy to pay $200max for the device I received, not the whooping $750 (oh and the taxes are extra well).
Dude you have a phone that works. That is all you need. You rooted the phone isn't that unethical . Just be happy it works for you and you have no major issues with it.
BAD ASS NOTE 4
But I haven't rooted the phone yet. And besides, it is our right to do whatever we want with the devices, as long as we don't brick it.
I mean, how many customers are even aware of the Diagnostic Code *#0*# to check their devices for defects upon receiving the device; Verizon disables this command, which is insane.
Reality Check, you don't get what you pay for.
A Samsung rep once told me, "I'm not the average consumer" Uh-Oh :angel:
BACARDILIMON said:
Dude you have a phone that works. That is all you need. You rooted the phone isn't that unethical . Just be happy it works for you and you have no major issues with it.
BAD ASS NOTE 4
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winlinmac001 said:
But I haven't rooted the phone yet. And besides, it our right to do whatever we want with the devices, as long as we don't brick it.
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And it is their right to do what they will with the phones. You not buying from Samsung you buying from t mobile who needs to add stuff to phone and sim cards and all. Your phone works be happy .
Yes it is your phone once it paid in full. If you did payments it not yours till us pay that last bill.
So either way it is a working device free of issues and bugs.
BAD ASS NOTE 4
Maybe you have latest batch of the phones and from now they all will look like that. Mine Note's hardware revision is 1.1. Your's may have higher number and you are lucky owner of latest and greatest.
Sent from my SM-N910T using XDA Free mobile app
Mine has the same hardware revision as well, but doesn't have much of the issues others have reported, such as the fingerprint scanner and camera focus issues. The only issue is the purple tint on the left side of the display and a couple of microscratches on the metal edges (probably the way it way handled during the handling process at the warehouse); I didn't see all four sides covered in plastic wrap.
darekz said:
Maybe you have latest batch of the phones and from now they all will look like that. Mine Note's hardware revision is 1.1. Your's may have higher number and you are lucky owner of latest and greatest.
Sent from my SM-N910T using XDA Free mobile app
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I would like to see what others think of this as well. I've had a worse experience with the AT&T Note 4.
It would be interesting to get John Legere's response to this matter as well. This is not a uncarrier move.
For the price I paid for the device, I can get a one way flight and get what I pay for just right.
I just got off the phone with a kind woman over at Samsung regarding my pre-order, placed on the 3rd of this month. I was simply asking her -- considering both t-mobile and verizon have begun charging/shipping phones -- whether or not I should stick with my order at Samsung directly, or cancel it and go through my provider (Verizon... I know).
She very warmly told me, that Samsung would not be shipping phones until mid-September... I got a little worked up at this point and said "excuse me? I ordered this on the pretense that it would be shipped AT THE LEAST by the 19th" to which she fumbled around for a bit and told me that, "No dear, all Samsung orders are going out mid-September."
Suffice to say - this was rather surprising news and I'm pretty damned upset about it. I think I'll be going ahead and cancelling my order and walking into a store on Friday.
Just a heads up to anyone else waiting (if anyone else is waiting) on Samsung direct.
ETA - I didn't mean to post this in the T-mobile section - my apologies!!
Chikenbok said:
I just got off the phone with a kind woman over at Samsung regarding my pre-order, placed on the 3rd of this month. I was simply asking her -- considering both t-mobile and verizon have begun charging/shipping phones -- whether or not I should stick with my order at Samsung directly, or cancel it and go through my provider (Verizon... I know).
She very warmly told me, that Samsung would not be shipping phones until mid-September... I got a little worked up at this point and said "excuse me? I ordered this on the pretense that it would be shipped AT THE LEAST by the 19th" to which she fumbled around for a bit and told me that, "No dear, all Samsung orders are going out mid-September."
Suffice to say - this was rather surprising news and I'm pretty damned upset about it. I think I'll be going ahead and cancelling my order and walking into a store on Friday.
Just a heads up to anyone else waiting (if anyone else is waiting) on Samsung direct.
ETA - I didn't mean to post this in the T-mobile section - my apologies!!
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I had also preordered the Coral Blue Note 7 directly from samsung.com and chose T-Mobile as the carrier. After reading your post, I called up samsung customer service too and they told me that those that preordered will be receiving the first batch before August 19th. I'm not sure if its just a T-Mobile thing though, since I see that you ordered from Verizon. Maybe you should try calling Verizon too to verify this information before you cancel.
I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
BTW I also went with coral blue, ordered on 8/3
Sent from my HTC6545LVW using Tapatalk
The difference is a carrier branded model vs an unlocked intl model...might be worth the wait to get an unlocked exynos next month than a carrier branded and bootloader locked device now (or within days...)
Sent from my SM-N920T using Tapatalk
Rx8Driver said:
The difference is a carrier branded model vs an unlocked intl model...might be worth the wait to get an unlocked exynos next month than a carrier branded and bootloader locked device now (or within days...)
Sent from my SM-N920T using Tapatalk
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Yeah I'm realizing that now after I pre-ordered with a presumption that it would be unlocked. I cannot stand a locked bootloader with no root. Going to return it take a $50 hit for a restocking fee lick my wounds wait 2-3 weeks for the international version to come out.. they have them on Amazon already for $980 but you can't order until August 31st. I guess I'll play with this for 2 weeks before I return it cuz I'm getting charged $50 either way for a restocking fee whether I open the box or not... Plus China is getting a version with 6 gigabytes of RAM and 128 gigabytes of storage. That's what we were supposed to get the begin with from what I understand I've been waiting a year for this. I love the Note line..I have owned every Note ever made... in the last few years it feels like they add one thing and take away two! Samsung needs to be Samsung not copy or emulate Apple.. and also listen to the people because in the end it's us who spend our hard-earned money to buy these products they are now costing upwards to $1,000....if they don't... then I'll have to hit the lottery and start my own phone company with an S Pen...I'll call it Snapple....hahaha
Chikenbok said:
I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
BTW I also went with coral blue, ordered on 8/3
Sent from my HTC6545LVW using Tapatalk
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Sent from my SM-T713 using XDA-Developers mobile app
DionWhite33 said:
Yeah I'm realizing that now after I pre-ordered with a presumption that it would be unlocked. I cannot stand a locked bootloader with no root. Going to return it take a $50 hit for a restocking fee lick my wounds wait 2-3 weeks for the international version to come out.. they have them on Amazon already for $980 but you can't order until August 31st. I guess I'll play with this for 2 weeks before I return it cuz I'm getting charged $50 either way for a restocking fee whether I open the box or not... Plus China is getting a version with 6 gigabytes of RAM and 128 gigabytes of storage. That's what we were supposed to get the begin with from what I understand I've been waiting a year for this. I love the Note line..I have owned every Note ever made... in the last few years it feels like they add one thing and take away two! Samsung needs to be Samsung not copy or emulate Apple.. and also listen to the people because in the end it's us who spend our hard-earned money to buy these products they are now costing upwards to $1,000....if they don't... then I'll have to hit the lottery and start my own phone company with an S Pen...I'll call it Snapple....hahaha
Sent from my SM-T713 using XDA-Developers mobile app
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Lol here's the deal- money talk and sh*t walks. Samsung will make WAY more money from idiots who haven't a clue what a bootloader even is thru samsung pay alone than what they'd lose if EVERY XDA member who's ever registered decided not to buy because of it...it's a no brainer for them. And as much as I've loved my Note devices (all of them since the N2) it's a real kick in the teeth smh makes me not want to buy one at all smh except I'll just wait on the 930F or get the Chinese 6gb model imported and activate on BYOD...
Sent from my SM-N920T using Tapatalk
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
My mother always told me (nothing in life is free) lol
Sent from my SM-N930T using Tapatalk
ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
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Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
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Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
shook187 said:
Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
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I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
Found this out at a TMO store when the first recall happened. IF your Note 7 was "lost or stolen" you'd have to pay the $175 deductible BUT that deductible went towards the cost of the replacement phone...let that sink in for a minute. Of course your "lost or stolen" phone would be blacklisted on the Tmo Network.
This was only for the Note 7.
BTW if you damaged or damage your Note 7, you do NOT have to pay an insurance fee due to the recall. You get a Get Out Of Jail Free card with this one.
douger1957 said:
I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
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That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
shook187 said:
That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
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Then maybe Verizon should update their website. I take that as their official word over whatever some flunky customer service rep says.
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
Deleted
RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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Then there's the chance that they'll shut your service off by the IMEI.
Wow, if this true x-mas coming early this year, I can always use tablet and still have my N3 for phone calls, my only regret is updating the phone to latest firmware (seems I can't learn this lesson, don't fix it if it ain't broke, updates are mostly not for my benefit), I wish I could root it now, more than ever. If I was rooted I could change IMEI to one of my older phones, I'm such an idiot for updating.
Nope, but I can confirm they let you keep EVERYTHING it came with. Just swapped mine for the S7edge again. They gave me the pen as a keepsake...lol, and didn't want the box or anything else.
LOL
phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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Not mine. It still showing up on my account.
Eip still showing up on mine too...i dont want a refund lol I want my note 7 with future updates and support. This blows. I really hate downgrading. T mobile did tell me there isn't a time frame for a return/refund. So I'm keeping it at least until the beginning of the year or given a time limit. I also heard they are releasing the s7 edge in blue coral. I make swap the note 7 out for that if we can't keep these notes for free (which I doubt)
but if the phone is lost or stolen, are they going to charge you full price for it? all those returned phones should be going to landfill and I'm not sure they will be paying for shipping back to Samsung, which could be dangerous all by itself. Also, I'm not a lawyer but if they keep charging you for the phone, they keep the sale of the phone valid and possibly liability attached to that sale. If the sale is void and you're instructed to return the phone either to Samsung or Tmo store, then I would think liability would shift to person not following the instructions? I don't know, but we will see soon. I also don't think there should be a time limit, so what happens if I return the phone 6 months from now? In 10 months we should have Note 8 (or whatever rebranding they come up with). I'm going to wait and see, I think I have higher chance of getting injured by texting distracted driver than my phone catching fire and I wouldn't even dream of not driving anymore.
RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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I so agree i am torn to stay with samsung or maybe try the new LG V20 but no other phone out there says damn i need to have that like the Note 7, I am thinking of going to the Samsung Galaxy S7 Edge or just back to Note 5 because at this point i got the Gear fit 2 the Gear VR and the 256gig card was just shipped so best bet is just to stay with Samsung and wait till something better comes out.
douger1957 said:
Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
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I've had exceptional customer service with them through this ordeal. The local store wouldn't refund me for my LED case or Seidio case since it wasn't purchased from their store. I made a call to T-Mobile and told them I wasn't pleased with the experience and was credited on my bill for the two cases - just asked me how much I paid for them.
Afternoon people.
I've been having an issue with Samsung UK because they state on their website that care can be purchased 30 days after purchasing the phone.
The staff at Samsung web shop are adamant that it cannot.
They sent me terms and conditions to argue the case but the terms also state that I can purchase up to 30 days after buying the handset.
Has anybody else had this sort or experience?
They've managed to take it over the 30 days now but if they knew what they were doing I would have been within so I'm standing by that.
The care advisor suggested I send my phone back and buy another one. No problem with that except they wont honour the £150 trade in value of the phone I traded in, so I'd lose the phone I traded in, and pay an extra £150!! She doesn't seem to agree that I'm losing out if I do that...
Any ideas??
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
Good luck filing a complaint. One thing I learned from dealing with the numerous issues I had after buying my Note 9 from Samsung directly is don't... Do not. They're the WORST customer service team in existence. They will lie and scam their way out of any ordeal for their own benefit. Either buy directly from the carrier or buy an iPhone in the future (I will be doing the latter because f*ck Samsung).
raul6 said:
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
Click to expand...
Click to collapse
Ironically the manager I spoke to sent me the terms and conditions you've just stated as an argument. Lol!
Yes, I've filed a complaint, but I'm not holding much hope.
Will keep you guys up to date.
Thanks for taking the time to comment (both of you, can't quote both), it's good to know I wasnt making this up in my own head!
So..
Just to confirm what happened. It only got resolved on Friday!
After hours on the phone and Facebook messenger banging my head against a wall (several sales assistants who just didnt want to help), I finally was put through to an understanding senior manager.
She agreed that the terms and website say I can purchase insurance up to 30 days after purchasing the phone - whereas the others were stating that I "forgot" to purchase it and didn't understand the difference.
She agreed to let me purchase another one, arranged a voucher for the trade in phone (£150) and for the employee discount (£100) and a little extra for the hassle I had been given.
Ended up ok after she took over, but if you want insurance with Samsung, buy it while purchasing the phone!
Got myself a blue one instead of the black one now
Congratulations! ?