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Samsung Protection Plus now available for S7/S7E

Just a heads up, in case you didn't know what to spend your $100 Samsung credit on from the S7 carrier promotion, OR just wanted to get additional coverage for our phones, we are now able to check out on Samsung.com and order the Samsung Protection Plus warranty. I've been trying for several days and even called in to purchase this but the rep said they needed to update their system to validate and accept our IMEI. May be worth it to some since we can't open up our phones to replace the battery in a year or two when it goes bad but I got it mainly because our phone is so slick.
http://www.samsung.com/us/mobile/cell-phones-accessories/P-GT-AKXXT0HC
2 year warranty @ $129. $79.99 deductible on accidental damage.
In comparison:
AppleCare+ is $99 and deductible is $99 (for iPhone 6S)
Nexus Protect is $89.99 and deductible is $79 (for Nexus 6P)
T-Mobile Premium Handset Protection is $10 monthly and deductible is $175 (for Samsung S7/S7E)

i wish i got this before my screen cracked =-/

I found this statement :
Samsung Protection Plus covers mechanical breakdown after the manufacturer's warranty expires and accidental damage.
Exclusions apply. Please refer to your coverage documents for complete details.
So, the program is active only after 2 years (3 for me)?
That would be ridiculous

I personally never get warranties, since I change phones every six months. Plus I have never broken nor scratch a phone's screen.
I bought a Skimoni screen for my edge, still haven't put it on.
<\axi6ne8us>[SM-G935T]

Best Insurance I found
Wells Fargo has the best insurance I have seen and I am using with the 4 phones on our family plan. Cost for the insurance is $0 but you have to have a Wells Fargo credit card and you have to pay your cell phone bill with that credit card. $25 deductible. Did not have any credit cards before but got one just for this after a rash of broken screens last year.
https://www.wellsfargo.com/credit-cards/features/cell-phone-protection/
I do NOT work for Wells Fargo.

Anyone know of how to get insurance in canada?

I just ordered the Samsung insurance 10 minutes ago... the guy told me I was covered today and have fun with it. I believe the confusion is that you have to order the protection plan with in the year warranty. then your 2 years start right there. They will replace your phone 2 times a year.. so I'm going swimming with it and enjoy it.
I'm going to cancel my tempered glass that would have not fit right or worked right and just get the plan. sucks that I have to do this but I'm already out of allot of money.

Can we Canadians get this
Sent from my SM-G935W8 using Tapatalk

Monkey Slut said:
I found this statement :
Samsung Protection Plus covers mechanical breakdown after the manufacturer's warranty expires and accidental damage.
Exclusions apply. Please refer to your coverage documents for complete details.
So, the program is active only after 2 years (3 for me)?
That would be ridiculous
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Click to collapse
No. It's saying that if the phone stops working for something covered by the factory warranty, that factory warranty will cover it. (This is standard with every insurance plan I've seen.) After the warranty is done (1 year here in he U.S., I think), then Samsung Protect will cover it. Accidental damage (broken screen, water damage, running over it with your lawn mower) is covered from the day you purchase Samsung protect.
---------- Post added at 04:11 PM ---------- Previous post was at 04:10 PM ----------
Canadoc said:
Can we Canadians get this
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It's on the Samsung US web site. Check their Canadian site and see.

dflohr said:
I do NOT work for Wells Fargo.
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I used to. Consider yourself lucky...

Canadoc said:
Can we Canadians get this
Sent from my SM-G935W8 using Tapatalk
Click to expand...
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Checked the Canadian site, don't see it on there yet
Sent from my A0001 using Tapatalk

WOW... I wish I knew about this before putting in a claim with tmobile.....

Costco Squaretrade...$100, two years, up to four replacements, $50 deductible, new battery installed for free at end of warranty. Cannot be beat.
Sent from my SM-G935V using Tapatalk

Redflea said:
Costco Squaretrade...$100, two years, up to four replacements, $50 deductible, new battery installed for free at end of warranty. Cannot be beat.
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Link?

A_N_D_R_E said:
Link?
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http://www.gadgetreview.com/5-of-the-best-aftermarket-smartphone-insurance-plans
---------- Post added at 06:24 AM ---------- Previous post was at 06:23 AM ----------
Those are better deals then from samsung.. but they will send your phone to a 17 year old with a $20 tool set.. haha

Redflea said:
Costco Squaretrade...$100, two years, up to four replacements, $50 deductible, new battery installed for free at end of warranty. Cannot be beat.
Click to expand...
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It looks like you need to sign up on the same day that you buy the phone.

A_N_D_R_E said:
It looks like you need to sign up on the same day that you buy the phone.
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Click to collapse
Correct. I bought the warranty the day I got my phone, and have been relaxed and calm since then. Typically never buy warranties, but with the included free battery replacement this was too reasonable to pass up. Especially since when I had my S4 i broke the screen twice!
Sent from my SM-G935V using Tapatalk

A_N_D_R_E said:
It looks like you need to sign up on the same day that you buy the phone.
Click to expand...
Click to collapse
And you need to buy the phone from Costco, too.

lostsoul1 said:
i wish i got this before my screen cracked =-/
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I just cracked the rear glass on my s7 edge. Samsung repair will charge $270 and take around 10-15 days to repair (not replace) the phone (including shipping) during which I have no phone.
I looked at the protection plus plan and can see no reason why I couldn't just buy the plan and immediately file a claim. They send a replacement within 24 hours and I have 10 days to return my broken phone so no downtime. Cost? $129 for the plan plus $79 deductable - cheaper than paying just for the repair, faster, and I get coverage for 2 years. I chatted with support and they said they saw no reason I couldn't do this. I'll check with the Protection Plus folks but I can't see how they can deny coverage. The FAQ mentions nothing about pre-existing conditions or a wait period before I can submit a claim.
FYI: I would have considered not fixing the screen since I (now) have a case to protect it and it is therefore not visible. However I'm sure a cracked screen means it is no longer water proof and that was a major reason why I upgraded from the s6 to s7.

Fwiw Square Trade doesn't insure any unlocked phones. Samsung Protection Plus doesn't recognize any G930F or G930FD phones either.

Return to T-Mobile or Samsung direct?

OK, calling T-Mobile and they claim they'll bill me for the Note7. Well, that makes no sense as I paid when I bought it. But just to get more info, I called the Samsung return line. They'll mail you a fireproof box and let you mail it back.
First, you go through someone who tries to convince you it's easier to take it back to T-Mobile. That may be true. Then you get the return group. They handle the phone, screen protectors and cases. Another group handles other return items.
With no receipts, you get $874 (IIRC) for the phone, $25 for a case and $10 for a screen protector. With receipts you get what you paid.
Two of three told me no returns on the wireless charger. One said yes on the charger purchased 3rd party.
One said $100 for the Gear VR. One said no return on Gear VR purchased 3rd party, and was cagey on any refund for a promo Gear VR. All said you'd get a check.
Procedure was to send an email listing all items you wanted refunds on with any receipt copies. (I think you can then check if everything is approved for refund before sending it back.) They'd send fireproof box in 5-7 days. You return box with refund items. Check arrives about 2 weeks later. All said additional $25 loyalty payment or $100 if you exchanged for another Galaxy.
I've got two phones, two VRs (one purchased and one promo) and a wireless charger that are useless. If I can return the charger and VRs, I'll go that route instead of direct to T-Mobile.
Has anyone else gone direct to Samsung?

T-Mobile removed my Note 7 from my account and Samsung sent me a fireproof box on 10/17 and they received it 10/24 with my case and screen protector. I already returned most my accessories to Amazon for full refunds. 2 weeks will be this Monday. I haven't received my check yet

I still have my Note 7. I've haven't had any heating issues, and even charged it overnight. Am keeping it until am forced to return it. Power House!
Sent from my SM-N930T using XDA-Developers mobile app

Talking to samsung now.
I call tmobile store every day looking for a black s7 edge (my old phone). No one has any.
Finally called the 1800 number and got someone who knows something. The lady said the black s7 edge has been pull from there site and they cabt even order them. So there isnt anything they can do if i want the black model.
So calling samsung now. Hopefully all will work out and they give me the phone i want.
If not then idk. Probably leave samsung all together, even tho ive been with them since the s2
---------- Post added at 10:00 AM ---------- Previous post was at 09:31 AM ----------
Just got off the phone with them.
They set it up for someone from there company. To meet me. (sounds weird)
But got transfer from over sea to the US. The US lady said that they will contact my via phone. Setup a meet in the area. They will inspect the phone to verify all information.
Then i will be giving the BLACK tmobile s7 edge.
They will then pay for any acc i bring.
After that i will have to contact tmobile and let them know i did the exchange via samsung. (guess so tmobile can still charge me, i dont know ill have to see on that part).
They did say they will refund the difference and a small amount for all the trouble. Which i am guessing is the $100 that you get in store.

Has anyone gotten a refund for anything other than screen protector or case? I'm wondering about the Gear VR and the Samsung wireless charger we bought.

SkyPhone said:
Has anyone gotten a refund for anything other than screen protector or case? I'm wondering about the Gear VR and the Samsung wireless charger we bought.
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both of those items are not specific to the NOte 7 so you probably wont be getting a refund especially from what I have been reading. Plus its not like you cant use it with the other Samsung products out there.

playya said:
both of those items are not specific to the NOte 7 so you probably wont be getting a refund especially from what I have been reading. Plus its not like you cant use it with the other Samsung products out there.
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We bought them because Samsung sold us a device that would work with them. Now we don't have anything that will work with them. It's financial harm to us caused by their recall. We shouldn't have to keep devices we paid for that are useless to us or take a loss by trying to resell as used. We were told by the Samsung rep that we'd be reimbursed, but it's not clear if he was correct.

SkyPhone said:
We bought them because Samsung sold us a device that would work with them. Now we don't have anything that will work with them. It's financial harm to us caused by their recall. We shouldn't have to keep devices we paid for that are useless to us or take a loss by trying to resell as used. We were told by the Samsung rep that we'd be reimbursed, but it's not clear if he was correct.
Click to expand...
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I completely understand what you're trying to do but understand either one of those items are not specific to the Note 7 it's not like they won't work with other Samsung products.That may be what they tell you, I have come across other people with the same situation that have been told because they can be used with other Samsung products that there was no refund available for them. Don't hurt to try though good luck

SkyPhone said:
OK, calling T-Mobile and they claim they'll bill me for the Note7. Well, that makes no sense as I paid when I bought it. But just to get more info, I called the Samsung return line. They'll mail you a fireproof box and let you mail it back.
First, you go through someone who tries to convince you it's easier to take it back to T-Mobile. That may be true. Then you get the return group. They handle the phone, screen protectors and cases. Another group handles other return items.
With no receipts, you get $874 (IIRC) for the phone, $25 for a case and $10 for a screen protector. With receipts you get what you paid.
Two of three told me no returns on the wireless charger. One said yes on the charger purchased 3rd party.
One said $100 for the Gear VR. One said no return on Gear VR purchased 3rd party, and was cagey on any refund for a promo Gear VR. All said you'd get a check.
Procedure was to send an email listing all items you wanted refunds on with any receipt copies. (I think you can then check if everything is approved for refund before sending it back.) They'd send fireproof box in 5-7 days. You return box with refund items. Check arrives about 2 weeks later. All said additional $25 loyalty payment or $100 if you exchanged for another Galaxy.
I've got two phones, two VRs (one purchased and one promo) and a wireless charger that are useless. If I can return the charger and VRs, I'll go that route instead of direct to T-Mobile.
Has anyone else gone direct to Samsung?
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Click to collapse
I like to know, did they pay you back the tax they charged on the phone and accessories?

I sent my phone back to samsung direct in their "fire proof box". The customer service rep told me to put all accessories I bought for the Note7 in the box. If I had no receipt I would get market value for them. It was just the items I bought from ebay. I called yesterday to check the status since it has been 15 days now since they received it and she confirmed they have my phone and check will be mailed by end of the week. My phone was bought through Tmobile installment plan and was removed from my account without me turning the phone in so I am attempting to double dip for their inconvience. I have a V20 and hate it.

rxkelly75 said:
I sent my phone back to samsung direct in their "fire proof box". The customer service rep told me to put all accessories I bought for the Note7 in the box. If I had no receipt I would get market value for them. It was just the items I bought from ebay. I called yesterday to check the status since it has been 15 days now since they received it and she confirmed they have my phone and check will be mailed by end of the week. My phone was bought through Tmobile installment plan and was removed from my account without me turning the phone in so I am attempting to double dip for their inconvience. I have a V20 and hate it.
Click to expand...
Click to collapse
I'd appreciate it if you'd confirm that you get reimbursed for anything other than a screen protector and case.
Those two items I was told will be reimbursed at market value of $25 for case and $10 for protector.
I've got the V20 also. It's not as nice as the N7, but at least it's rooted and I can run Google Assistant. I'd really like to use the Gear VR, but that seems impossible.

SkyPhone said:
I'd appreciate it if you'd confirm that you get reimbursed for anything other than a screen protector and case.
Those two items I was told will be reimbursed at market value of $25 for case and $10 for protector.
I've got the V20 also. It's not as nice as the N7, but at least it's rooted and I can run Google Assistant. I'd really like to use the Gear VR, but that seems impossible.
Click to expand...
Click to collapse
When and if this check gets here I will confirm.

Have you gotten the check back from Samsung yet? Skeptical if I should return my phone back to them..

vmalkan said:
Have you gotten the check back from Samsung yet? Skeptical if I should return my phone back to them..
Click to expand...
Click to collapse
Still no check here

We just got the fireproof boxes. We sent an email listing the items we proposed to return (exactly according to the reps instructions by phone), but haven't heard anything yet. We're planning to wait until they confirm what we can return and the refund amount.

I just received 2 emails from Samsung that my ticket was approved and I will receive my check for $924.49 in 2 to 3 days by UPS. No tracking number though.

thats good.
i am still waiting on my s7 edge to come.
They gave me a tracking number a few days ago but still havent updated pass billing.
There suppose to be sending me a s7 edge and taking back my note 7. I dont know how they are going to do the price different or tmobile EIP.
I guess i will see.
The only thing that i can see that isnt right, right now is the ups billing is for 1.0lb Which isnt the right weight if they are suppose to send a return box and new phone.
Well i guess we will see what happens. This has been a long long process.

Well today I received my check 8 days after the 169 samsung email

I still have my note 7. if I return it, will they refund the money I paid so far to T-Mobile? I preordered it.
Sent from my SM-N930T using Tapatalk

zbms said:
I still have my note 7. if I return it, will they refund the money I paid so far to T-Mobile? I preordered it.
Sent from my SM-N930T using Tapatalk
Click to expand...
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I was wondering that too about my preorder money. I wonder how people got their note7 off eip without turining them in. I wonder if it's because they switched to using another phone.

When will Tmobile block our IMEI?

I want to keep my note 7 as long as possible. I was able to undo the newest update to limit charging to 60% using odin and going back to previous rom. I have everything working even sam pay and all so it's just fine. the only thong that worries me now is if Samsung strong arms tmobile into blocking our IMEI so that it won't work on the networks. I want to know when that will happen so I can be ready to get a blue coral s7 edge since they are coming this Friday the 18th on tmobile. But if they won't block us the I will keep note 7 until s8 comes out, but I'm doubting that they will let us have them that long. next best phone will be s7 edge in coral blue.. if anyone here's anything about us getting blocked, notify us all so we can be ready and not be caught unprepared with a non working phone.

I actually contacted T-Mobile to verify if I could return my device to take advantage of the BOGO on the Galaxy S7 this past Friday. Long story short I may have shot myself in the foot as they did not realize somehow that I still had a note 7 as it was shown as returned on my account. Anyhow, I asked if they had plans to block the note 7 from the network and I was told that nothing was in place for such action. Whether that is true or is to change in the future I do not know.

NFS855 said:
I actually contacted T-Mobile to verify if I could return my device to take advantage of the BOGO on the Galaxy S7 this past Friday. Long story short I may have shot myself in the foot as they did not realize somehow that I still had a note 7 as it was shown as returned on my account. Anyhow, I asked if they had plans to block the note 7 from the network and I was told that nothing was in place for such action. Whether that is true or is to change in the future I do not know.
Click to expand...
Click to collapse
I just received an email from T-Mobile, thanking me for returning my Note 7 which is kinda weird since I was reading that email from the same Note 7. lol I'm just going to keep quiet and hope this is legit.

Boomiez said:
I just received an email from T-Mobile, thanking me for returning my Note 7 which is kinda weird since I was reading that email from the same Note 7. lol I'm just going to keep quiet and hope this is legit.
Click to expand...
Click to collapse
I got the same email? weird? still have the phone and still see the monthly charge on it. anyone knows anything? do we have a free phone in our hands? :cyclops:

oh my goodness, I got my monthly bill from tmobile and it was like 80 bucks less than usual( about 180$). and I dug I to see why and i found that the deducted the 25 for the credit for returning my first note phone. also I didn't see my note 7 on the eip list. so as of now I'm not paying installments on my note 7 )) does that mean when I get a new phone I don't have to use my jump or give the phone back since its "paid off". ? hmmm I wonder what's going on. I hope this doesn't prelude the blocking IMEI on these phones... But for now, wow, I'm it paying anything for this phone on my bill!!

Tmobilr cant blacklist the phone until samsung and the gov gives the ok.
And i got $100 credit for the frist 2 note 7 i had. No email.
Still beong charged for the second 2 note 7 tho.
I order an s7 edge sliver for my wife which should be here in a fee days and then i will return her note.
And i have to deal with samsung on mines since tmobile dont sell black s7 edge anymore.
So once all that is done. Tmobile is suppose to be giving me $205 cash pre phone and $100 bill credit pre phone from samsung.

My last bill (about 2 weeks old) shows $25 credit for returning V1, plus 1st installment charge for V2, but later also got an e-mail thanking me for returning N7 as well. Now this could be for returning V1, or they wrote off V2, won't know until my next bill. There is no other phone I want and N8 is long way off, so I'll just wait and see, since I have N3 as a back up and if I look hard enough I probably find my old S3 as well. I'm upset at myself for updating the phone, I should have known better, with root I would just change IMEI to old S3 number and wouldn't care what they do.

xile6 said:
Tmobilr cant blacklist the phone until samsung and the gov gives the ok.
And i got $100 credit for the frist 2 note 7 i had. No email.
Still beong charged for the second 2 note 7 tho.
I order an s7 edge sliver for my wife which should be here in a fee days and then i will return her note.
And i have to deal with samsung on mines since tmobile dont sell black s7 edge anymore.
So once all that is done. Tmobile is suppose to be giving me $205 cash pre phone and $100 bill credit pre phone from samsung.
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Click to collapse
I'm tired of waiting to see if the hammer drops or not! I'm especially tired of T-Mobile and the way they jack up your bill!

RaymondPJR said:
I'm tired of waiting to see if the hammer drops or not! I'm especially tired of T-Mobile and the way they jack up your bill!
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Click to collapse
How did they jack up your bill? Mines has been normal through the whole note 7 stuff.
Just confusing. But all correct.

xile6 said:
How did they jack up your bill? Mines has been normal through the whole note 7 stuff.
Just confusing. But all correct.
Click to expand...
Click to collapse
I was paying EIP on my Note 7, but it's been paid off entirely since the first week I've had it. I'm told now it's been straightened out, but I was told that three times before.
Sent from my SM-N930T using Tapatalk

I am being allowed to keep my note 7 since it shows as paid off. and now since blue coral s7 edge came out today, I'm gonna be getting that and using my note as a tablet.. free note 7 cause they even reimbursed me for what I have already paid for it .. sorry for all those who already returned theirs.

aparasg1 said:
I am being allowed to keep my note 7 since it shows as paid off. and now since blue coral s7 edge came out today, I'm gonna be getting that and using my note as a tablet.. free note 7 cause they even reimbursed me for what I have already paid for it .. sorry for all those who already returned theirs.
Click to expand...
Click to collapse
I only wish that would happen to me. Mine really is paid off! Are you with T-Mobile?
Sent from my SM-N930T using Tapatalk

aparasg1 said:
I am being allowed to keep my note 7 since it shows as paid off. and now since blue coral s7 edge came out today, I'm gonna be getting that and using my note as a tablet.. free note 7 cause they even reimbursed me for what I have already paid for it .. sorry for all those who already returned theirs.
Click to expand...
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Did you already turn in a previous note7? Or is this an OG note7?

Last Day For Full Refund

Does anyone know if there is a time line to return Note 7 for full refund? I would like to keep note 7 as long as I can or at least closer to S8 release, but I'm worried that if I wait too long I won't get full refund for Note 7.

Samsing has said anything.
Ive been to a few tmobile stores and they act like its already over but its not. By law they have to take it until samsung says other wise.
But samsung is sending out updates to shut down the phone. And updating there apps to not work with the note 7

Its a recall and I cant remmber a recall having an end date. Also I am sure you will be notified if there is a date that ends it all dont ya think

att told me that last day is the last day of 2016

thecavemankevin said:
att told me that last day is the last day of 2016
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Wow really. I wonder if there is a deadline for Tmobile. I would call and ask but I think they would give me some BS answer to make me return my phone sooner.

xile6 said:
Samsing has said anything.
Ive been to a few tmobile stores and they act like its already over but its not. By law they have to take it until samsung says other wise.
But samsung is sending out updates to shut down the phone. And updating there apps to not work with the note 7
Click to expand...
Click to collapse
"Act like its over" do you mean they are not giving full refunds anymore?

fishfinder333 said:
"Act like its over" do you mean they are not giving full refunds anymore?
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Click to collapse
Just came back from tmobile. Did my girls phone.
They refunded the tax and downpayment.
The payments made on the phone are to be refunded as bill credit.
Said its just how there system works.
So if you keep your phone for 6 or 7 more months. You wont get cash back your get.
The note 7will be removed from your EIP acount.
Whatever payments that where made will be refund to your bill.
So if you paid your phone down to $400.
Your get the total $850 remove from your eip.
Then they will add $400 credit to your bill account.
So you wont have to pay your bill for a while.
Now my case is different since samsung is suppose to be sending me the phone. Idk if there going to remove it from my account andnadd the s7 edge or what. Just gotta wait and see

xile6 said:
Just came back from tmobile. Did my girls phone.
They refunded the tax and downpayment.
The payments made on the phone are to be refunded as bill credit.
Said its just how there system works.
So if you keep your phone for 6 or 7 more months. You wont get cash back your get.
The note 7will be removed from your EIP acount.
Whatever payments that where made will be refund to your bill.
So if you paid your phone down to $400.
Your get the total $850 remove from your eip.
Then they will add $400 credit to your bill account.
So you wont have to pay your bill for a while.
Now my case is different since samsung is suppose to be sending me the phone. Idk if there going to remove it from my account andnadd the s7 edge or what. Just gotta wait and see
Click to expand...
Click to collapse
this is exactly how it works... thanks
Not an expert on recalls but cant see a deadline on something that the company and various organizations say need to be fixed or removed for safety purposes. It's Samsung who has to pay T-Mobile so dont think T-Mobile is too worried bout that

No Replacement Program for Note 8 bought from Samsung!

After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.

F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
Click to expand...
Click to collapse
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.

myechophone said:
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.
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Click to collapse
They should be covered under warranty instead call claims dept?

If I want to send my Note 8 back to them with the included wireless charger freebie, I threw the box of the charger out, any issues? Also my micro SD card is on back order. I am aware that all freebies need to be sent back also.

I tried to get them to fix my broken wireless charging, they say thier own quick charger is not compatible. Lol. I am sending the info to the Qi alliance..
Sent from my SM-N950U using Tapatalk

Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.

doesn't the cc you bought it with have some kind of a warranty?

jejb said:
Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.
Click to expand...
Click to collapse
I selected that just in case something went wrong the first couple of months. It's 2 months free.

F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
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I am NOT a lawyer.
Is that situation legal? I have never heard such a case, not even in this country where customer care is an unknown concept! Customers here are simply a disruption to to the life of sales staff! If I have a problem I ALWAYS ask for the manager even then its hit and miss.
That is a disgrace and you simply MUST protest and speak with a manager, not the person who answers the call lines etc. Write a letter of complaint, keep all copies. Samsung should receive your faulty mobile and simply ship you a new one as all outlets do in person.
Have you read your order contract? It may well be where you live 'all' Samsung must do is refund you? If that is the case and I have no idea, you maybe stuffed? I do know that no company can write regulations that are contrary to the law of the land.
Absurd situation. You must not let this rest. Fight for your rights. Please let us know how you progress and the very best of luck.
Ryland :good:

Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.

My guess: Samsung has no stock to swap out with yet - they shipped them all.

F1nman said:
Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
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As painful as it might be, can you tell us what you have done to date? Have you written to Samsung, sent an email, spoken to a manager or the customer services department? Your original post is disturbing and you MUST not accept such a situation BUT i'm afraid its you that has to sort it out.
If you are dealing with phone reps you are wasting your time. Are you in the USA? In Europe there are numerous consumer help offices that will willingly and freely take such cases on your behalf and do their best to sort things out.
In most countries in Europe at least one of those such consumer bodies have legal teeth. Use one.
A massive multi national like Samsung will have a way of ensuring your faulty mobile is replaced with a new one without it affecting your pre sale offers. You 'just' need to contact the right person and that IS a problem.
Ryland
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pouelle said:
My guess: Samsung has no stock to swap out with yet - they shipped them all.
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I agree but Samsung could, if they wished, get a replacement from a store that has overstocked then replace the OP's mobile. One has to insist and fight and that's also unacceptable.
Samsung in this country have a very cleaver way of passing the buck. Samsung don't sell direct to the customer despite they have their Samsung site BUT Samsung here use sub contractors as distributors so if one has a problem all Samsung do is suggest the customer contact said distributor!
Experts at covering themselves by passing the buck and dodging responsibility. Such practices are not illegal either.
WE have actual Samsung shops here. Everything Samsung from the carpet to the sales staff uniforms etc blah blah. They will sell you anything Samsung BUT if a problem arrisses they will inform you they are 'just' a franchise and cant help you!
When Nokia was big it was exactly the same situation, still is for the fruity brand! No idea how they get away with it?
Ryland

Almost makes me want to cancel my pre order and pay $300 more to get it from Best Buy or Sprint :/. I don't want to send my Note 5 to Samsuck and be without a phone. I actually can't, I work from home and use my phone for work. Sucks that Sprint and Best Buy don't honor Samsung's promotion.

Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.

F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
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Good news, well done. :good:
Ryland :highfive:

F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
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Hey who did you contact up the chain? My wife's has touchscreen issues. Where the phone becomes unresponsive by touch randomly than start working again. It is definitely either a software or hardware issues so I'm gonna have to contact them. Will you PM me the email address, phone number, or name of the person you spoke with?
Sent from my SM-N950U using Tapatalk

I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV

F1nman said:
I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV
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I didn't get that far with them. I even talked to Executive Customer Relations and they said they would not send a replacement if I had not already sent it in for repair which is ridiculous because it is a brand new freaking phone. The only option they gave me was refund and reorder.
That opened up a whole other can of worms where the freebies aren't available anymore and had to complain about that till they let me keep the freebies from the defective phone order, but I'm still having to wait for a brand new link to get the $425 off due to being an old Note 7 user.
All they simply had to do was return and replace but they have absolutely no mechanism to do that. Ridiculous for a company that big.
Sent from my SM-N950U using Tapatalk

I’m in the same boat, lost my note 7 trade in promo and they have my trade in since sept 15th. Will issue a so called coupon 6-8 WEEKS, WHEN all the note 7 promotions will be over with.
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I have premium care and it offers no deductible so I’m thinking about going this route to get a exchange replacement but that replacement could be a refurbished unit, highly unlikely this early. Need to call Samsung direct tomorrow and get this figured out .

Consumer Credit Act 2015 (UK)
If you purchase online you has the distance sales protection of reurting the item as per the suppliers terms and condition which is usually within 14 days for a no question/reason refund. Please check the returns policy.
if the product develops a fault within 30 days you have two options.
1. Request a full refund
2. Request a brand new replacement
if after 30 days and before 6 months of the purchase date your product develops a fault the company has only 1 oppertunity to fix the product. If the phone has a further fault then you can request a full refund.
If after 6 months but before 12 months you can request a refund but they can deduct for fair wear and tear.
hope this helps!