[Help Thread]
This thread has been created for
Questions & Answers/Troubleshooting
Specific to
2018
Moto E 5
Moto E5 Plus
Moto E5 Play/Cruise
Please feel free to share issues, questions and offer help. Noob questions are welcomed.
It is always best to use the Thanks button , in lieu of simply posting "Thank you".
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Please keep discussion focused, on questions pertaining to this Device
List of supporters... ... ... ...
To those seeking help:Please don't bombard the supporters with PMs asking for help. Instead, ask your question here in the thread so others can benefit from the solution to your problem as well. If you want to be sure someone particular gets notified of your question, put his / her username directly after an @. If you have ROM related questions, post in the relevant ROM Q&A thread (if there is one) or directly in the ROM development thread. Thank you! Supporters: If you want to be put on or off the list, just make a request here in the thread!Before posting anything, I strongly advise you to read
Forum Rules
[GUIDE] - XDA New User Guide - Getting started on XDA
XDA Tour
[Index]Motorola Flashing Utilities, Firmware, and more
Index for Device Thread Link
Please look for a similar thread when visiting another device forum.
If you would like to create a [Help Thread] please Click Here.
I'm not planning on adding every Rom or Mod,
but if you have a suggestion for other links
Please post them here.
Please try post
Model #, software channel, and codename with your question
eg: XT1921-1, Retail, RJames
See my Moto Flashing Guide
FAQs
UnLocking the Bootloader
ReLocking the Bootloader
[Fixing] Baseband <not found> / IMEI=0 / No Network After Flash / Issues
Fixing your Moto stuck in Qualcomm QHSUSB_Bulk or qloader mode
Using Lenovo's MOTO Smart Assistant to Update/Repair/Backup
Custom Roms/Recovery/Root/
Firmware
https://mirrors.lolinet.com/firmware/moto/
Specs
Moto E5 4G/LTE
•XT1944-1 Moto E5 Sng SIM Retail (Nora)
•XT1944-2 Moto E5 Dual SIM Retail (Nora)
•XT1944-3 Moto E5 Sng SIM Retail (Nora)
•XT1944-4 Moto E5 Dual SIM Retail (Nora)
•XT1944-5 Moto E5 Dual SIM Retail (Nora)
•XT1944-6 Moto E5 Dual SIM Retail (Nora)
Moto E5 Play/Cruise
•XT1920 Moto E5 Play Android Go (PettyL)
•XT1921-1 Moto E5 Play Sng SIM Retail (RJames)
•XT1921-2 Moto E5 Cruise Cricket (James)
•XT1921-3 Moto E5 Play T-Mobile (James)
•XT1921-5 Moto E5 Play Sprint (James)
•XT1921-6 Moto E5 Play Verizon (RJames)
Moto E5 Plus
Codename: ahannah
Firmware: https://mirrors.lolinet.com/firmware/moto/ahannah/
XT1924-9 https://mirrors.lolinet.com/firmware/moto/ahannah_retcn/official/RETCN/
XT1924-7 3GB RAM 32GB, Motorola Emma - USA.
XT1924-5 2GB RAM 16GB, Motorola Emma - Latin America, Mexico
XT1924-4 2GB RAM 16GB, Motorola Emma - Brazil
XT1924-2 2GB RAM, Motorola Emma - Europe
XT1924-1 32GB 3GB RAM, Motorola Emma - Europe
XT1924-1 16GB 2GB RAM, Motorola Emma - Europe
Specs
https://www.phonemore.com/models/motorola/moto-e5-plus/
https://www.xda-developers.com/motorola-moto-g6-moto-e5-series-poor-software-support/
Root
https://forum.xda-developers.com/moto-e5/how-to/guide-root-twrp-moto-e5-play-explained-t3856182
sd_shadow said:
[SIZE=+2]This thread has been created for Questions & Answers/Troubleshooting[/SIZE][SIZE=+2]Specific to[/SIZE] 2018
Moto E 5
Please feel free to share issues, questions and offer help. Noob questions are welcomed.
It is always best to use the Thanks button , in lieu of simply posting "Thank you".
Please keep discussion focused, on questions pertaining to this Device
List of supporters... ... ... ...To those seeking help:
Please don't bombard the supporters with PMs asking for help. Instead, ask your question here in the thread so others can benefit from the solution to your problem as well. If you want to be sure someone particular gets notified of your question, put his / her username directly after an @. If you have ROM related questions, post in the relevant ROM Q&A thread (if there is one) or directly in the ROM development thread. Thank you! Supporters: If you want to be put on or off the list, just make a request here in the thread!
Before posting anything, I strongly advise you to read
Forum Rules
[GUIDE] - XDA New User Guide - Getting started on XDA
XDA Tour
FAQs for Device Thread link
Index for Device Thread Link
Please look for a similar thread when visiting another device forum.
If you would like to create a [Help Thread] please Click Here.
Click to expand...
Click to collapse
dear sirs i am trying to recover data off a frends moto e5 with a broken screen.he never enabled dev options and never enabled usb debug.searced threads and only found motox recovery and programs spacific to that device
Jesseintx said:
dear sirs i am trying to recover data off a frends moto e5 with a broken screen.he never enabled dev options and never enabled usb debug.searced threads and only found motox recovery and programs spacific to that device
Click to expand...
Click to collapse
I don't think there is a solution.
Sent from my Chromebooks using XDA Labs
Found a way...swap mother board on to other e5...
I tried unlocking the bootloader for my Moto E5 Play from Sprint. Got my unlock code and all, followed the instructions but now I have a "bad key" error.
What can I do next?
Icyice said:
I tried unlocking the bootloader for my Moto E5 Play from Sprint. Got my unlock code and all, followed the instructions but now I have a "bad key" error.
What can I do next?
Click to expand...
Click to collapse
That's normal. Moto devices say bad key when you unlock the bootloader. Remove dmverity and it will change to n/a. But that's all.
Hello everyone.
Is there a known way to change the Device Name at the system level, without root, of the Motorola e5 Play? Within the System > About > Phone Name location, this is not modifiable.
Thank you.
/e
Hi everyone
Where can i find moto e5 xt1944-4 firmware?
Thanks in advance
budja8 said:
Hi everyone
Where can i find moto e5 xt1944-4 firmware?
Thanks in advance
Click to expand...
Click to collapse
Hi @budja8. I just posted the firmware for the Moto E5 (xt1944-4) as well as a comprehensive flashing guide. You can find them here: https://forum.xda-developers.com/moto-e5/how-to/firmware-moto-e5-xt1944-4-dual-sim-t3820901
Hi I have the xt1921-2 Moto E5 cruise. From cricket wireless. Is there root for this phone.
Miamiquadcore said:
Hi I have the xt1921-2 Moto E5 cruise. From cricket wireless. Is there root for this phone.
Click to expand...
Click to collapse
Not certain about root, but factory firmware is available for the xt1921-2. https://forum.xda-developers.com/moto-e5/how-to/firmware-moto-e5-xt1944-4-dual-sim-t3820901
I have the Moto E5 Supra from cricket wireless and am not eligible to unlock the bootloader and need to get the device rooted has anyone got any suggestions on how to do this, thanks in advance.
Jamar1983 said:
I have the Moto E5 Supra from cricket wireless and am not eligible to unlock the bootloader and need to get the device rooted has anyone got any suggestions on how to do this, thanks in advance.
Click to expand...
Click to collapse
You're not going to root with out unlocked bootloader
Sent from my PH-1 using XDA Labs
sd_shadow said:
You're not going to root with out unlocked bootloader
Click to expand...
Click to collapse
I have 2 other phones that I was able to root with the kingroot app and neither one of them are unlocked one is on T-Mobile and the other is on Virgin Mobile
Jamar1983 said:
I have 2 other phones that I was able to root with the kingroot app and neither one of them are unlocked one is on T-Mobile and the other is on Virgin Mobile
Click to expand...
Click to collapse
E5's?
Sent from my PH-1 using XDA Labs
I concur with @sd_shadow on the rooting predicament. Without an unlocked bootloader, root is quite probably impossible. First, the stock kernel of the E5 is secured with dm-verity, which will prevent booting of the OS if any alteration or modification whatsoever is detected on the device's /system partition. With a locked bootloader, disabling dm-verity or otherwise modifying the /boot partition is prevented. Second, because the /boot partition cannot be modified, any type of systemless root is out of the question (e.g. Magisk, SuperSU v2.82, phh-superuser).
What do we know about the SIM/Carrier Locks
I am very close to buying a Moto E5 Play for my aunt. The last question I hope to clarify here before I pick where to buy it from is as follows:
Are the Moto E5 Play phones sold (Branded) by companies like Verizon, Boost Mobile, and Virgin Mobile SIM locked? Does anyone know how hard it would be to buy a Verizon-branded E5 Play and activate it on a Verizon MNVO carrier (like Red Pocket-V or US Mobile)?
I noticed in an earlier post someone confirmed the T-Mobile variant can be bootloader unlocked but I'm not sure there were details about a SIM/Carrier lock.
I'm noticing a lack of an E5 phone for sale anywhere as just plain "unlocked" or buying direct from Motorola for this phone in US Retail markets.
LogicWeasel said:
I am very close to buying a Moto E5 Play for my aunt. The last question I hope to clarify here before I pick where to buy it from is as follows:
Are the Moto E5 Play phones sold (Branded) by companies like Verizon, Boost Mobile, and Virgin Mobile SIM locked? Does anyone know how hard it would be to buy a Verizon-branded E5 Play and activate it on a Verizon MNVO carrier (like Red Pocket-V or US Mobile)?
I noticed in an earlier post someone confirmed the T-Mobile variant can be bootloader unlocked but I'm not sure there were details about a SIM/Carrier lock.
I'm noticing a lack of an E5 phone for sale anywhere as just plain "unlocked" or buying direct from Motorola for this phone in US Retail markets.
Click to expand...
Click to collapse
I'm familiar with four different variants of the Moto E5 Play. The xt1921-2 is the Cricket model, branded under the name Moto E5 Cruise; the xt1921-5 is the Sprint, Virgin Mobile, Boost Mobile model; the xt1921-6 is the Verizon model; and there is a xt1921-1 variant which is the factory unlocked, single SIM retail model. The retail model is of course factory unlocked to operate on any GSM provider. However, this is the only model that I can confirm is not network restricted in any way.
MotoJunkie01 said:
I'm familiar with four different variants of the Moto E5 Play. The xt1921-2 is the Cricket model, branded under the name Moto E5 Cruise; the xt1921-5 is the Sprint, Virgin Mobile, Boost Mobile model; the xt1921-6 is the Verizon model; and there is a xt1921-1 variant which is the factory unlocked, single SIM retail model. The retail model is of course factory unlocked to operate on any GSM provider. However, this is the only model that I can confirm is not network restricted in any way.
Click to expand...
Click to collapse
I appreciate the summary but do you know where/when the xt1921-1 variant will be for sale? I've checked Amazon, Walmart, Target, and carrier's own sites (like Verizon, Cricket, etc) but even Target and Walmart just have the Verizon or Boost variants (sometimes the Virgin Mobile one).
If that's all I have to pick from I suppose I'll get the Verizon version and hope for an unlock code on eBay. Ideally what I'd like to combine is a deal on the phone (currently Boost Mobile is discounting it via their website all the way below $60) with being able to activate it on a Verizon-MVNO that'll be a lot less than the price Verizon prepaid runs (Red Pocket $15 1GB LTE plan may be a good fit for my aunt).
Related
I am having difficulty determining the best route. Since I have the Sprint Moto X are there downsides to unlocking using the motorola unlocker? Is there a root method currently working for this device? If so what software version do I need to be on?
Sorry for the questions but I am having a hard time finding the Sprint specific info with all of the providers devices being listed here.
XT1052 - European Moto X
So, this device just got released in Europe, and i just received it today in my mail. Searching the forums (obviously) did not return any valuable information on how to gain root and unlock the bootloader on this device (if this can be done).
Does anyone know how to deal with this device? Or if I can treat it as any specific US model and follow the guides for it?
Thanks in advance. :good:
Hello Guys.
I am Darshan Sangani. I have bought Moto X recently, now I want to root my Moto X it is an Indian Model. Its model number is XT1052. Today I'm running on latest version of KitKat 4.4.4 .I request developers to give me a safe idea for rooting my device.
If anyone have idea how to root Indian model of Moto X XT1052 please send me a tutorial video or write me down a whole description and other links for supporting things on my email id at [email protected]
http://forum.xda-developers.com/showthread.php?t=2826159
Please use the search function before creating a new thread
I searched but I didn't received for Indian model of moto x .I tried to root my phone using slap my moto but it didn't work
There is a whole Indian model thread and a reference guide for rooting. Please just search next time.
It makes no difference what area or carrier you're on.... Rooting methods depend on Android version and locked or unlocked bootloader.
i have an unlocked verizon moto x 2nd generation. can i get official motorola 6.0 update? is there any way?
thanks
im from pakistan so i wont be using verizon.
Which model do you have?
AT&T - XT1097
T-Mobile - XT1095
Verizon - XT1096
Check here: https://en.wikipedia.org/wiki/Moto_X_%282nd_generation%29
donslade said:
Which model do you have?
AT&T - XT1097
T-Mobile - XT1095
Verizon - XT1096
Check here: https://en.wikipedia.org/wiki/Moto_X_%282nd_generation%29
Click to expand...
Click to collapse
xt1096
??
akholicc said:
xt1096
Click to expand...
Click to collapse
Motorola and Verizon have stated that they will not update the XT1096 to MM or 6.x so there is no "official" Marshmallow firmware from Motorola for this phone.
You can find an 99% stock MM ROM here: http://forum.xda-developers.com/moto-x-2014/development/rom-xt1096-verizon-flashable-stock-rom-t3327345. Please read the full thread and ask questions there about this ROM. Some people - including me - are using it as their daily driver with little to no issues. This ROM has all the Motorola apps (Voice, Display, etc.) working as expected from a stock ROM.
Another option CM13. Read this thread :http://forum.xda-developers.com/moto-x-2014/orig-development/rom-official-cm-13-0-nightly-releases-t3256580/post65781867#post65781867. CM13 works on the XT1096 and other CM13-based ROMs should work but you will need to verify by reading their threads. Please be sure to read the full thread and ask questions there about CM13 or in the other threads related to other ROMs.
This is assuming that you are on the Verizon network and want to keep CDMA functionality. If you are using this phone on a GSM network and do not care to keep the CDMA access then you might want to look here: http://forum.xda-developers.com/moto-x-2014/general/guide-xt1097-to-xt1095-nextel-t2972693
All of the options above require that you have an unlocked bootloader. If your bootloader is locked please go here to learn about unlocking it: http://forum.xda-developers.com/moto-x-2014/general/motorola-unlocking-verizon-moto-x-2014-t3291104
Please read and learn as much as you can. Most - if not all - of your questions will be answered by reading through the threads listed.
XT1085
Hello everyone,
I'm currently using the moto X 2nd generation bought in china (XT1085) running android 5.0.2.
I would like to get rid of the retcn version of the system because I don't speak chinese for a retEU or retUS and install android 6 MM. Is it possible?
My phone is rooted and TWRP recovery installed
I tried to install this version : Version 6, because one guy wrote on the topic that it worked on TX1085 but it failed for me, and my phone stayed on the Motorola launching screen.
So now I'm back with the factory setup and would like to now how to install android 6.0?
Thanks
Read this thread: http://forum.xda-developers.com/showthread.php?t=2972693
kboya said:
Read this thread: http://forum.xda-developers.com/showthread.php?t=2972693
Click to expand...
Click to collapse
Yep I saw it but i've some trouble to download the file from the thread so i'm looking for an other solution
Edit : Ok I found a better link in the comments and did it, seems to work for now
How to unlock Motorola Moto X 2nd gen. bootloader?
Hey Guys! I have a locked motorola moto x 2nd gen, verizon variant (xt1096). I want to unlock its bootloader for upgrading to marshmallow (6.0), tried to unlock through Motorola's website, but my phone's not eligible for it. So is there any other way to unlock bootloader.
I have the qualcomm unlocked moto e4 plus (XT1775). I am now on sprint and want to get wifi calling and VoLTE. Can I just flash the official sprint firmware?
Thanks in advance.
Posted in wrong place sorry. Please ignore