I just got brand new Xperia X Performance that came with 6.0.1, and I'm trying to figure out why I can update it. It's unlocked but not rooted, basically right from the factory as far as I know.
When I go into Software Update in the phone's settings, it says "Your device already has the latest available system updates."
When I use the Sony app on my PC it says my system software is up to date.
I actually can't find anything about this issue, anybody here have any ideas?
Thanks!
try downloading and running xperifirm, find out if your region has the update at all, you should be able to update atleast to 7 anyway
There are a few variants that are considered as internal units or something like that and they don't get OTA updates, also HK units were stuck on 7 for some reason last time I checked. Mine is a french model, and yesterday I received the april security patches while the global variant got it two months ago
st3ch said:
try downloading and running xperifirm, find out if your region has the update at all, you should be able to update atleast to 7 anyway
There are a few variants that are considered as internal units or something like that and they don't get OTA updates, also HK units were stuck on 7 for some reason last time I checked. Mine is a french model, and yesterday I received the april security patches while the global variant got it two months ago
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Thanks for the reply.
Here's a screenshot of Xperiafirm. https://ibb.co/dUCN3T
I'm in Canada, though I'm on Freedom Mobile, not Rogers or Bell. I don't think my carrier ever sold this phone, and I'm not sure what would happen if I flashed 8.0 made for Bell or Rogers phones.
Ideally I'd like 7.1.1 Canadian generic for Xperia X Performance, but I can't seem to find that anywhere.
I've also never done this so I don't really know what I'm doing, and don't want to void my warranty!
Thanks for you help!!
Good the ROMs that you see for Canada are all latest 8.0 with May security patches and maybe your phone is one of these and the updates just got stucked for some reason.
First you have to check what kind of model you have to check this, to do so you should open the dialler and type
*#*#7378423#*#*
From the service menu you should select -> Service Info -> Software Info and look for Customization Version:
As I said mine is a french model so it states 1302-9342_R2E your should be something different but only the first 8 numbers matter
then look this number in Xperifirm if yours is everything different from Internal Unit (second column from the screenshot) then there is a easy way to try and update without loosing your warranty
First there is always a risk! But I have done this a few times for my Xperia U and Xperia M5 and had no problems at all.
Do a backup - contacts...everything you need as it will delete them
charge the phone to at least 80%
then you should go to the Xperia Companion and do a software repair, not update but repair
It should install the latest version for your phone but it shows the version it installed only when it's finished...
Even if it has not installed the latest update then just connect the phone to your wifi/LTE and try the OTA updates again (could take up to an hour)
This is the safest way that will not void your warranty in any way but will delete your info (contacts, pics..etc. ) so do a backup prior
And if possible use a laptop with a working battery as even a 1 second glitch in the grid could cause the phone to get bricked
And if your phone is imported from China and the customization number is considered as an Internal Unit the only way you could get 7.0 or 8.0 is by flashing and another ftf file as the ones for Bell Canada or Rogers, there are actually some ROMs uploaded in XperiaBlog
there could be some in XDA but I have not search for any
st3ch said:
Good the ROMs that you see for Canada are all latest 8.0 with May security patches and maybe your phone is one of these and the updates just got stucked for some reason.
First you have to check what kind of model you have to check this, to do so you should open the dialler and type
*#*#7378423#*#*
From the service menu you should select -> Service Info -> Software Info and look for Customization Version:
As I said mine is a french model so it states 1302-9342_R2E your should be something different but only the first 8 numbers matter
then look this number in Xperifirm if yours is everything different from Internal Unit (second column from the screenshot) then there is a easy way to try and update without loosing your warranty
First there is always a risk! But I have done this a few times for my Xperia U and Xperia M5 and had no problems at all.
Do a backup - contacts...everything you need as it will delete them
charge the phone to at least 80%
then you should go to the Xperia Companion and do a software repair, not update but repair
It should install the latest version for your phone but it shows the version it installed only when it's finished...
Even if it has not installed the latest update then just connect the phone to your wifi/LTE and try the OTA updates again (could take up to an hour)
This is the safest way that will not void your warranty in any way but will delete your info (contacts, pics..etc. ) so do a backup prior
And if possible use a laptop with a working battery as even a 1 second glitch in the grid could cause the phone to get bricked
And if your phone is imported from China and the customization number is considered as an Internal Unit the only way you could get 7.0 or 8.0 is by flashing and another ftf file as the ones for Bell Canada or Rogers, there are actually some ROMs uploaded in XperiaBlog
there could be some in XDA but I have not search for any
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Click to collapse
Thanks so much for the reply...I discovered the version of Android installed on my phone is a version meant for Journalists/Reviewers/Commercial use, and can not be updated. I just got a refund for the 3-year warranty portion of my purchase after pointing this out to them. So after the 90 day warranty that came with it runs out, I'll be able to do anything I feel like with this device.
I'll be looking for a safe way to install 7.1.1 hopefully, and if not then 8.0. There seem to be less issues with 7.1.1, but there's really only one way to find out: when I start using it.
I'll definitely need a point in the right direction when it comes to that though. I understand Sony has an official flashing tool, and you have to unlock the bootloader (which is supported on my phone even with this version). But I haven't done it before and don't know how.
Related
I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?
spencetj said:
I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?
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Click to collapse
no u won't lose language english is in the blood of every Rom
Download a uk rom a d flash it with odin if ur afraid of any network issues. Since yur going to update via ota it makes no diff. Ur bootloader will be updated to the knox bootloader. And since you are not going to root it... just use odin to flash official i9305 firmwares. You cant go wrong.
Sent from my GT-I9305 using Tapatalk
Thanks.
hayabusa08 said:
just use odin to flash official i9305 firmwares. You cant go wrong.
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I hope you are right! I presume flashing the firmware will remove all the apps and data I have put on the phone? Alternatively if I just take the OTA update is it likely to cause any issues or you can't be sure what it will do? And will that also wipe all my current apps and data? I have all the standard stuff backed up but since I haven't rooted there is some app data that can't be backed up, as far as I know.
As i have experienced before... unrooted phones data is not possible to be backed up. Heard of helium but yet to use it. So you may actually find out more about Helium app. Another alternative is you can use Kies to back up data.
Secondly check your gsm and lte bands of your phone and the carrier that ur using in uk. If the carrier supports it then it should not be of any issues with connectivity. Sgp phones are unlocked and usable worldwide. I dont see any issues unless your phone is faulty.
Sent from my GT-I9305 using Tapatalk
Hello to everyone!
This is my first post to this great forum. Recently I bought a Sony SP C5303 and now I face a complicated problem and I want your help.
The situation:
The phone was bought as unlocked (and not rooted) and when I got it, it prompt me to update to the 4.1.2 12.0.A.2.254 as previously had an older build version. I successfully did the update and everything works fine BUT right now I am wondering why I can't see the official update for 4.3
After a lot of search I realised that the phone was supplied from T-mobile (UK) as it has customization version 1272-7168_R6A
So, the phone is unlocked, unrooted and since I bought it operates on Three network.
However either when I connect it with PC companion, or I do the manual search for updates through the headset, I am unable to see the update to 4.3
I am wondering if there is any conflict between the T-mobile unlock and the Three network that I operate the phone.
Is there any way so I can trigger the update? Should I wait a little bit more? I am not sure and I am not so good with these things.
The only I want is not to cause the phone to lock somehow or to install a custom rom, neither root it.
Thank you very much for your help and your answers!
I would stay on 4.1.2. 4.3 is a piece of crap. I made the mistake of upgrading and had to downgrade. I tired many roms and did not like any of them. Stock, root and xposed frameworks still best for stability, features and battery life.
spsony120 said:
Hello to everyone!
This is my first post to this great forum. Recently I bought a Sony SP C5303 and now I face a complicated problem and I want your help.
The situation:
The phone was bought as unlocked (and not rooted) and when I got it, it prompt me to update to the 4.1.2 12.0.A.2.254 as previously had an older build version. I successfully did the update and everything works fine BUT right now I am wondering why I can't see the official update for 4.3
After a lot of search I realised that the phone was supplied from T-mobile (UK) as it has customization version 1272-7168_R6A
So, the phone is unlocked, unrooted and since I bought it operates on Three network.
However either when I connect it with PC companion, or I do the manual search for updates through the headset, I am unable to see the update to 4.3
I am wondering if there is any conflict between the T-mobile unlock and the Three network that I operate the phone.
Is there any way so I can trigger the update? Should I wait a little bit more? I am not sure and I am not so good with these things.
The only I want is not to cause the phone to lock somehow or to install a custom rom, neither root it.
Thank you very much for your help and your answers!
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Click to collapse
This is due to the mobile operator themselves. I am with o2 and do not have the 4.3 update for my SP either, it is down to the operator to decide when they release the update as they have to fill it with their bloatware first!
You can of course flash 4.3 yourself using flashtool I did, their are plenty of guides on this forum
kidicarus1602 said:
This is due to the mobile operator themselves. I am with o2 and do not have the 4.3 update for my SP either, it is down to the operator to decide when they release the update as they have to fill it with their bloatware first!
You can of course flash 4.3 yourself using flashtool I did, their are plenty of guides on this forum
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To be honest I am a little bit confused what determines if the phone is going to update or not.
I mean that is the provider responsible for delivering the update or the customization version? If we think that with no sim, we just plug the phone to pc companion and it is able to see the update, then it depends on customization version.
Is there any official reference for how the phone is determined to be valid for the update?
I still believe that there is a conflict here between the current provider I operate the phone (Three) and the customization version that comes from T-mobile (the phone was unlocked from T-mobile).
Thanks guys!
P.S @xEaGLeNeC Wow!!I heard completely the opposite from many people. They claimed that the phone battery last more with 4.3! I will try to search more if it finally worth to update or not.
I did not try to unlock my bootloader. I only tried by getting the unlocking code from the Sony site but I did not continue.
My concern is, it is already been a month passed since the last OTA has been released and still I am not receiving notification automatically and manually.
One way to guess would be to first know what version of rom you have. For example .417 ending. So I went to xperifirm, checked for all the region updates. And only few of them had .417 as latest (5). so from there i had to guess which one was mine. Of course i had one other thing to help me which was, when i got the phone and started it first up, it showed language for the region that it originated from. I know it's not the proper way of knowing but it worked for me. You can also compare build.prop contents with your original rom and one downloaded from xperifirm, but for that you need to backup your own stock rom (downloaded from xperia companion, there are some guides)
Got it. Mine's from Hong Kong and I confirm there's still no official OTA for us
Settings > Support > search for Customization Numbers
Like 1234-3214-5368
And search for the same customization number in XperiFirm.exe.
There will be a matched one. This is your xperia phone's region.
Why is it that HK Xperias always gets the update last?
I've got an unrooted xz1c that came with some sort of non-US stock firmware - which I know, because the fingerprint reader works. It's been nagging me to update it to Pie since I bought it, and I'm thinking I'd like to do it via the "official" (OTA) route, since it claims to be able to do it in-place, without having to reinstall apps, restore data, etc. What I want to avoid, though, is ending up with a US update, losing my fingerprint reader, and having to jump through hoops to get it back.
The build number in About Phone says 47.1.A.12.270. Is there some way of determining the current region, and confirming what region the update plans to install (without starting the update) - and/or forcing the region to match what I currently have? My google accounts, phone #, etc. are all US-based, if that makes any difference in terms of the update deciding what region is appropriate.
I was looking at a guide for installing specific region firmware via xperifirm/newflasher, but it indicated that the result would be a wiped phone, and I don't have time to deal with re-configuring everything from scratch right now.
Firmware customization does not change by applying OTA update. It will install the update of the same region that is already installed.
meeotch1 said:
I don't have time to deal with re-configuring everything from scratch right now.
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In the past the OTA updates have famously locked thier owners out of thier phones by not regonising the unlock code that has been set, so make sure you disable it before you start.
Also, updating from 8 to 9 leaves some apps glitchy and there have been several reports of phone problems that can only be resolved by a full factory reset.
If you want the best experiance from your phone, wiping it would be the best option when upgrading.
Use Xperia transfer to back up apps/call history/contacts/text history. Then restore once you've wiped your phone.
@meeotch1 If you are happy with Oreo and without the latest security patches and updates, just let the phone OTA update it to the final Oreo version 47.1.A.16.20 and leave it there.
You can force close the Software update app from app settings to make it stop nagging about the update. And with adb you can even disable it permanently (and enable later if you wish to go for Pie).
Thanks for the advice. Good to know that the nag is disableable. So I take it that OTA upgrades *within* major versions (so Oreo 47.1.A.12.270 to 47.1.A.16.20) do not suffer the glitches mentioned by the first reply above?
Also, when I eventually go Pie, what's the least painful / most reliable restore method after wiping the phone? Is the built-in Xperia backup/restore available in Settings good enough? I'd prefer not to upload all my data to Google, unless there's some guarantee that it's encrypted. Don't need the NSA digging through my messages to radical terrorists and international drug lords.
To find out the customization, go to the service menu and select "Software Info".
You'll see an entry named "Customization Version" with a number like "1310-4371_R6C".
You can then look in XperiFirm at the column named "CDA".
On the example I gave, "1310-4371" corresponds in XperiFirm to "Customized US".
You can also look further down in the software info at "Current Modem Config" where the format will be something like:
/system/etc/customization/modem/amss_fsg_lilac_tmobile_us_ims_tar.mbn"
That tells me that my SIM card matched a mobile operator that is recognized as having a valid modem configuration file for my customization's region and, as such, loaded the correct modem file for that operator.
It also shows that I'm using T-Mobile US as my operator (tmobile_us) and I have some kind of VoLTE available (ims).
Hello all.
My S20FE (SM-G780F) has not updated from OneUi 3 and Android 11. It always says that I'm using the latest software. I've tried factory resetting the phone and using Smart Switch to no avail.
I'm in the UK. Never lived anywhere else. I reside here permanently. It's where I bought my phone brand new.
I checked the service provider software version and it says ZT0/ZTO,ZTO/EUX . However, when I use the dialler method to check the same information it says the CSC is BTL3.
I researched and ZTO seems to refer to Brazil. I've never been to Brazil or anywhere in that vicinity so I don't know why it says ZTO as the service provider information.
Could this be why I'm having issues updating? If the phone thinks it's Brazilian then it would stop me updating if I'm in the UK? Is that correct?
Samsung suggested I send it to them to flash the drive but they require a proof of purchase and as I bought the phone over 2 years ago I can't for the life of me find the original order email.
Just for clarification the phone has never been rooted or modded and all software etc is "official." I've looked into flashing the software with Odin. Would I need ro download the update file for the CSC my phone says it is or for the CSC it should be? Do I only download the latest update or would I have to stack them and download all the previous ones my phone missed too?
Please help before I tear my hair out.
flashing the phone yourself with Odin is very easy, there are dozens of YouTube vids to get an idea from. actually downloading the firmware is more difficult.
whoever sold you the phone is who you should be angry at, it obviously wasn't intended for use here. let me know if you want help flashing!
Same thing happened to my Mom's phone (a Galaxy A series device).
Use this guide and manually flash the latest firmware.