Protection plans and/or insurance Lost Stolen for your Note 9? Who? - Samsung Galaxy Note 9 Questions & Answers

I just pre ordered on Amazon USA the 512 unlocked version... so these phones are the very pricy and fragile. Who here is getting a protection plan? and did you pick a plan to include Theft or better yet include Theft and Lost?
I personally never done a plan before, need help. I am a very heavy user with apps while on the run in many different situations. My S7 I have cracks all over even with using a Samsung flip view case, and being careful. Just sometimes cement gets in the way hehe.
From my research I am leaning towards Worth Ave, maybe Squaretrade? maybe Bestbuy?

SovRoxx said:
I just pre ordered on Amazon USA the 512 unlocked version... so these phones are the very pricy and fragile. Who here is getting a protection plan? and did you pick a plan to include Theft or better yet include Theft and Lost?
I personally never done a plan before, need help. I am a very heavy user with apps while on the run in many different situations. My S7 I have cracks all over even with using a Samsung flip view case, and being careful. Just sometimes cement gets in the way hehe.
From my research I am leaning towards Worth Ave, maybe Squaretrade? maybe Bestbuy?
Click to expand...
Click to collapse
This is going to sound very ignorant....
People steal phones? And who the heck are they stealing from??? ?
Maybe I'm just naive or Uber careful with my expensive items, but I have never had a situation where my devices/items can be stolen.

I purchased the Samsung Premium Care for $11.99 when I pre-ordered.

I use Squaretrade, I actually just had to file a claim because of my S8+ screen. It was simple and quick, I will be using them again for my Note 9. Fyi I've never had a phone lost or stolen and as they do not cover that.

Jammol said:
This is going to sound very ignorant....
People steal phones? And who the heck are they stealing from??? ?
Maybe I'm just naive or Uber careful with my expensive items, but I have never had a situation where my devices/items can be stolen.
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Click to collapse
Yea dudes sure! These phones and iphones stolen is very common. Like I said... I really am a poweruser and not just for casual surfing... I am stressed, running, in and out of car with it in my hand, in weird situations! I am VERY careful but believe me when in use under stressful work conditions and environmental conditions that are new to you almost everyday things happen that you cannot foresee.
Since I had my S7, my X left it in the bathroom at Disney! Why? because tired and stressed and running for her that day was a different distraction. We got it back luckily the next day. My friend with his iphone on Space Mountain... phone in his pocket.. but was a sudden move and flew off down into the black hole! he got it back the next day too, but damaged. For me its more work related PLUS normal related and I don't sit at a desk most the week. Somebody mentioned mowing the lawn and something snagged the cable and ripped out of his pocket the phone. Just weird stuff can happen because you aren't used to your new environment especially! plus poweruser = good luck. Drop it over the edge of the sea? Good luck! lol this piece of glass I have to keep for 2 years in my hands all day doing cartwheels??? I think I will get a lost plan too!

SovRoxx said:
Yea dudes sure! These phones and iphones stolen is very common. Like I said... I really am a poweruser and not just for casual surfing... I am stressed, running, in and out of car with it in my hand, in weird situations! I am VERY careful but believe me when in use under stressful work conditions and environmental conditions that are new to you almost everyday things happen that you cannot foresee.
Since I had my S7, my X left it in the bathroom at Disney! Why? because tired and stressed and running for her that day was a different distraction. We got it back luckily the next day. My friend with his iphone on Space Mountain... phone in his pocket.. but was a sudden move and flew off down into the black hole! he got it back the next day too, but damaged. For me its more work related PLUS normal related and I don't sit at a desk most the week. Somebody mentioned mowing the lawn and something snagged the cable and ripped out of his pocket the phone. Just weird stuff can happen because you aren't used to your new environment especially! plus poweruser = good luck. Drop it over the edge of the sea? Good luck! lol this piece of glass I have to keep for 2 years in my hands all day doing cartwheels??? I think I will get a lost plan too!
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I'm not talking about leaving it somewhere, I'm talking about them getting stolen.
No offense to anyone but I'm always conscious of where I put my things, it's part of my OCPD. Maybe that's why I don't lose my things? Don't know. To me, if you forget your things or decide to do dangerous things with your device, your fault but that's what insurance is for.

OP, have you ever lost your children or left them in a car and forgot?
Sent from my SM-N950U using Tapatalk

If I used my kids like I do my phone I'd be arrested

SovRoxx said:
If I used my kids like I do my phone I'd be arrested
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Click to collapse
You don't root your kids and install custom ROMs on them?

OP (and others), some credit cards provide phone insurance. [1,2]
Not necessarily worth getting a credit card for unless you are using it for something else, or taking advantage of any available sign-up bonus, but thought I'd chime in with 'passive' insurance. I believe all of these consist on charging your monthly bill on the card, and have slightly different coverage/limitations/stipulations.
References:
[1] https://www.doctorofcredit.com/credit-card-cell-phone-insurance-compared-get-600-coverage-free/
[2] https://clark.com/personal-finance-...ards/credit-cards-free-cell-phone-protection/

I've been using the Worth Ave Group insurance for the past few years for my wife and I and I love them. Inexpensive coverage and absolutely stress free customer service and processing. I've had 2 screens replaced without issue at a repair center of my choosing. You go get the estimate and they send you a check minus the $75 deductible, no questions asked.

Ha, ha...come to India, get into a bus, and you will know how phones get stolen from your pocket!

Related

Nexus one stolen. Should I buy another?

So.... my car got stolen (from a underground "secure" parking spot too), and my Nexus one was in the car. And no we didn't find the guys who took it, but we did recover the car relatively in tack.
now the question. I loved my rooted Nexus One. Had lots of fun with it and it did everything I needed. But it was damn expensive as I bought it for AT&T.
The Samsung Captivate came out for AT&T.
Do I fork over the funds for a nexus one? $500 +
Or do I pick up a samsung Captivate ~$200...
or wait for some other option ....
dreamflux
If you do a ton of things that can only be done when rooted, a N1 will probably be your best option. I'd also wait a bit and see some of the reviews that the Captivate gets from different news sites.
Shouldn't your insurance cover that?
No matter what phone you get, it will never compare to the quick experience of the N1.
Sure, you might get a phone with a better screen, slightly better proc, or whatever, but
no matter what phone you buy, I don't think there will be anything QUITE like owning the
officially sanctioned 'google phone'. I think you'll miss always having the latest version of
android running at all times.
@GldRush98 no.... AT&T doesn't offer insurance on the google phone, and the policy of the car didn't cover personal items in the car....=/
@hollywooder - yah.... You've definitely described my sentiments.... that and I have many many peripherals.... but the idea of realizing that my phone would have effectively cost me over a $1000 is a bit tough to swallow.
If I were you, I would probably go with Captivate.
I'd be missing the trackball and flash though.
dreamflux said:
@GldRush98 no.... AT&T doesn't offer insurance on the google phone, and the policy of the car didn't cover personal items in the car....=/
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Click to collapse
AT&T doesn't? Man, that sucks. T-Mobile insures the Nexus One!
On top of everything else, I'd seriously think about purchasing WaveSecure for your next phone whether it be an Android, iPhone, or Blackberry. Well worth it for the ability to do realtime tracking of where your phone is. Hell, you could have probably found the guys still in your stolen car if you had it. Just me .02
@chesh420 I do have wave secure... that was part of the reason why I was able to find the car...was able to track it to the last known area before the battery died. Found our car a few blocks away. but alas the phone was long gone, either they got rid of it some how, or haven't turned it back on yet, or my nexus might have recieved some other horrible fate.
but yes.... A great endorsement to WaveSecure. .
But yes, Wave Secure was great
dreamflux said:
@chesh420 I do have wave secure... that was part of the reason why I was able to find the car...was able to track it to the last known area before the battery died. Found our car a few blocks away. but alas the phone was long gone, either they got rid of it some how, or haven't turned it back on yet, or my nexus might have recieved some other horrible fate.
but yes.... A great endorsement to WaveSecure. .
But yes, Wave Secure was great
Click to expand...
Click to collapse
Keep watching, the bozos might turn it back on after they figure out what a MicroUSB is. Or they'll sell it to Bob's Pawn....
Note to self... Write down IMEI.
That's a bummer...hopefully it will turn back up soon! At least there's a chance with WaveSecure.
dreamflux said:
Do I fork over the funds for a nexus one? $500 +
Or do I pick up a samsung Captivate ~$200...
or wait for some other option ....
Click to expand...
Click to collapse
Get the Dell Streak... its a monster and a game changer for those who are man enough to handle it
dreamflux said:
@GldRush98 no.... AT&T doesn't offer insurance on the google phone, and the policy of the car didn't cover personal items in the car....=/
Click to expand...
Click to collapse
Damn, that sucks. Insurance companies do whatever they can to get out of paying
but what if the low life finds a way to remove wavesecure? isnt there a way to stop them from deleting apps like wavesecure or mobile defense so we are still able to track the phone down?
i'd get a g1 and wait for the next great thing from htc and google. i've said it in a few different threads now, the 3g issues and no physical keyboard are the reasons.
given, i won't buy anything on contract.
when you used wavesecure to find your car, can you remote wipe before locating, and the app still gives you a location ? did you try instamapper and decide on wavesecure instead ?
I'm recommending the Captivate to my friends and family... but to a guy like you and me... I can't recommend the Samsung until a little more testing surfaces. Sure it has a little better specs but would you be happy using their crappy software forever if you are unable to root and flash custom roms?
I used to cook with Da_G back when we had Samsung Blackjacks and the Samsung stuff was pretty tight lipped compared to HTC. You'd think that company's would figure out that being able to mod phones increases sales. They should know that the bottle neck is the carriers contracts and we upgrade asap regardless.
Open the phone up, let us tinker and make it everything we can dream of, which will bring in more customers.
I know lots of the Samsungs can be flashed, which hopefully helps with unlocking the potential of the Captivate. Maybe pick you up a cheap $20 pre-paid to use until some more info comes out.
Make sure you call your carrier and get the IMEI banned, they will not be able to use the phone anywhere
@player911 - yah.... that's the way i'm feeling.... I think that ultimately spending another $500 for an N1 for another 5-6 months seems a bit pricey for my modding happiness. I'll hang in there and head back to my little nokia n95 brick for a while.... and see what I can find on craig's list for a used one for cheap. But yah.... I mirror your sentiments on the samsung
@xXJay_RXx I think Wave secure had an additional install that would notify if it was removed or something like that.... I can't seem to remember....
@ohgood - You can remote lock on wave secure with a message that pops up to whoever turns it on. It can say "return for a reward", or in my case " contact the police RE: case #". I left it on lock for a while and the sent the notification to remote wipe after we found the car and wrote off the nexus one.
@p00r -can't remember to imei #
If it were me, I would not buy it again and wait out for something else. My reason is because the N1 is a really expensive phone off contract and it just doesn't seem like a good deal as it was 6 months ago. There are and probably will be better options for the same price.
If the price were lower, I would go for it. But it doesn't seem like you can find a new one without forking over full price.
yah.... especially since now my only choices are ebay and criags list..... =/ Long Live N1

[Q] How bad is the cracking problem?

I've seen plenty of threads on this forum and the Sony official forums, about Xperia Z screens "spontaneously" cracking (i.e. not after any sort of obvious trauma). I've seen one or two cracked-screen posts here on the Z1 forums, and a few that ominously predict that the Z1 will be "just as bad" over time.
Is this true? Are there a few loud outliers with bad luck, getting bad phones and getting screwed by customer service? Or is this really an epidemic, and a good reason to avoid buying the Z1?
At this point I'm probably down to the HTC One versus the Xperia Z1, and I've never heard of any durability issues with the HTC One. I'd really hate to spend tons of money on the Z1 then regret it a week later when my screen is in tiny pieces....
It's the reason I have a Z1, my old Z just cracked out of the blue whilst on the dash of a work van, it wasn't particularly sunny or hot, just cracked, the crack grew and eventually the screen stopped working completely.
Mine fell on the floor naked twice and no cracks... Pretty solid, I have a tpu case now to not test it again
Sent from my C6903 using Tapatalk
I've seen plenty of threads on this forum
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Click to collapse
Not a single one.
After listening to an aria at the opera maybe? lol
Tempered glass/windows may have crack issues when thermal stressed. But I doubt smartphone glasses are affected by this problem.
jamespmi said:
Not a single one.
After listening to an aria at the opera maybe? lol
Tempered glass/windows may have crack issues when thermal stressed. But I doubt smartphone glasses are affected by this problem.
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Click to collapse
Hoo boy. I don't know if it will let me post this many links but:
http://forum.xda-developers.com/showthread.php?t=2591972&highlight=crack ("by itself")
http://forum.xda-developers.com/showthread.php?t=2205591&highlight=crack (#1 "I don't know how", #3, #6 "Same here")
http://forum.xda-developers.com/showthread.php?t=2590993&highlight=crack
http://forum.xda-developers.com/showthread.php?t=2419714&highlight=crack (see also #18)
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Xperia-z-glass-back-cracked-on-it-s-own/td-p/321733
I'm pretty sure I could find more but you probably get the idea. Obviously as a prospective buyer this is a significant concern... *if* it hasn't been fixed between the Z and the Z1.
Kirkymole said:
It's the reason I have a Z1, my old Z just cracked out of the blue whilst on the dash of a work van, it wasn't particularly sunny or hot, just cracked, the crack grew and eventually the screen stopped working completely.
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Did you get it replaced under warranty, or did you have to pay out of pocket? I'm buying off-contract here (hooray for European pay-as-you-go pricing!) so it's a pretty big deal if I shell out over €400 for a phone then have to just throw it away (or pay big bucks for a new screen) in a few weeks or months.
Ghengis042 said:
Did you get it replaced under warranty, or did you have to pay out of pocket? I'm buying off-contract here (hooray for European pay-as-you-go pricing!) so it's a pretty big deal if I shell out over €400 for a phone then have to just throw it away (or pay big bucks for a new screen) in a few weeks or months.
Click to expand...
Click to collapse
I basically made enough fuss at my network they agreed to upgrade my contract early (after only 11 months rather than 18 which is the norm over here)
I wouldn't even consider paying for a new handset, and I never do. I put up with using a Blackberry 9810 (not a bad phone actually) for a month while me and my network 'negotiated' which ended up with me telling them if they didn't help me get a phone for the minimal cost I'd stop paying the direct debit bills and let them eventually take me to court, where I'd call them up on breaching my contract on their end.
They chickened out of that, gave in and handed over the Z1. I should point out most networks won't be that forgiving, I've been having persistent trouble with them for 11 months! No signal at my home address, frequently taking more out of my direct debit than they should have been, texts not sending and receiving properly, selling me two defective Blackberry 9320s when my XZ screen broke (I got the 9810 off a friend), changing my price plan without my authorisation and generally messing me around. When I finally spoke to a manager, he was sympathetic.

[Q] Switch sim card from scratched note 4

So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
re: imei number
Androidfan80 said:
So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
Click to expand...
Click to collapse
All the phones have embedded IMEI code numbers in the phone itself as well
as on the bar code label and that's the very first thing Verizon or or any other
carrier checks when you turn in a phone or return a phone for any reason.
If the IMEI number is different than what they expect it to be you will get
yourself in a lot of trouble, they will either not refund your money or bill
you for the full price of the phone if it hasn't been fully paid off already.
There is no way to change or alter the IMEI number.
Good luck!
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
rookiegenius said:
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
Click to expand...
Click to collapse
As bad as it sounds yes I'm trying to do that. I sort of feel justified to do that because when opening the account they ported my number to my wife's phone and i had no cell service.
I heard if i put a screen protector on it itmight hide the scratch a little bit but it's killing me that my 2 day old phone has a big scratch on it.
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
kgbeezr1 said:
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
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Click to collapse
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Androidfan80 said:
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Click to expand...
Click to collapse
Ohh, ok.
Androidfan80 said:
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Click to expand...
Click to collapse
The issue isn't returning and waiting for the Nexus, you can always do that, the issue is trying to return a phone with a scratch on the screen. The re-stock fee is just for opening the package, it doesn't cover damage. So really, the best answer you're going to get is either try to sell it on eBay - if there's no financing on the phone you could likely get close to what you paid, especially if you're willing to sell internationally, or, just take it back into the T-Mobile store and hope they don't notice. If you're really that determined and they refuse it, try taking it to other stores. It's not really ethical advice, but that's really your only option. Personally I would be way too mortified at the idea that i'm going to walk in, look the rep in the eye and expect him/her to take the phone with the scratch, it would look pretty shady. I would just sell it on eBay. But obviously it's up to you.
you scratched it, you own it...coming here asking for ways to pull a fast one isn't welcome, nor wanted...
Well, as entertaining as it would be to watch the onslaught here, this thread is going to be closed before it gets out of hand.
That being said, what you are wanting to do is not only immoral, but also illegal and unethical. No matter what screw ups you had to endure when they swapped your devices there is no justification for what you are attempting. This is equivalent to buying a new car, wrecking it, and returning it to the lot claiming this is how you received it.
You damaged the device, intentionally or not, and you must deal with the consequences of that action. Your carrier can hold you liable for the cost of both devices, in full, if you actually attempted to pursue this, not to mention having legal grounds to get you for fraud.
/End Rant

Samsung's failure

The note 7. What a failure for Samsung. Economically and their reputation. But who's really to blame. Battery manufactures are spotty at best for any electronics manufacture. Its just how that gamble works in the battery game. There are no real reliable sources. That's why there are most likely 6 18650 battery cells in your older laptop, made by Sony, Samsung, or LG. Each cell is 4.2 volts when fully charged. Wired in series, this equals 25.2 volts. Each cell has a minimum of 3 volts, or 18 volts in series. Which means your battery pack can operate from roughly 18-25volts. Your charger is a 19 volt charger. Meaning when they designed your laptop, they did so keeping in mind on average of 1 out of 6 of your cells has had a manufacturing catastrophic failure. But the battery pack will still work. Why do you think they die so fast and their capacities diminish? Now Samsung releases millions of cell phones with non-removable battery covers, forcing users to purchase new phones instead of batteries, it's like they where asking for a 19 billion dollar loss, because they can't point fingers at anyone but themselves, knowing the battery market is as it is today. I don't feel sorry for them for going cheap and trying to copy apple. We are fortunate we didn't see this happen sooner, although we all take today's technologies for granted and expect miracles from countries that cannot keep up to our capitalist demand, like legitimate batteries.
Thing is Samsung isn't the first to do sealed in batteries and this isnt their first phone with a sealed in battery (see S6, S6edge, S6edge+, Note5, S7. S7edge). Making the statement that they were asking for it by sealing in batteries is an over simplification when you consider all the phones that have sealed batteries and all the tablets that have always had sealed batteries.
Also what does it have to do with "keeping up with our capitalist demands". South Korea where Samsung is based is in fact a capitalist country, maybe you are mistaking it for socialist state like North Korea.
If anything it is a failure of QA on their end (opting to test everything in house, which is likely to cut cost).
I don't see a reliable way of waterproofing with a removable battery. The construction of the Sim tray with a water leak sticker right below it is a dead give away.
Half the people couldn't even click all the back fasteners on a phone anyways.
pcriz said:
Thing is Samsung isn't the first to do sealed in batteries and this isnt their first phone with a sealed in battery (see S6, S6edge, S6edge+, Note5, S7. S7edge). Making the statement that they were asking for it by sealing in batteries is an over simplification when you consider all the phones that have sealed batteries and all the tablets that have always had sealed batteries.
Also what does it have to do with "keeping up with our capitalist demands". South Korea where Samsung is based is in fact a capitalist country, maybe you are mistaking it for socialist state like North Korea.
If anything it is a failure of QA on their end (opting to test everything in house, which is likely to cut cost).
Click to expand...
Click to collapse
Hey guy. Whats the intelligence behind sealed back covers. Profit. So when your battery goes out, you have to replace the phone not the battery. Defend samsung some more, South korea is currently suing samsung. Samsung Made this stupid decision. They could have pointed the finger at the battery manufacture and avoided the whole thing. But they had to seal it, resulting in a 19 billion dollar loss.
I don't care if it's the first, or last phone with a sealed battery cover, NONE of them should have it. Period.
SH4YD33 said:
I don't see a reliable way of waterproofing with a removable battery. The construction of the Sim tray with a water leak sticker right below it is a dead give away.
Half the people couldn't even click all the back fasteners on a phone anyways.
Click to expand...
Click to collapse
The S5 was water resistant and has a removable battery.
Its 3 generation's old now so I would think the technology has gotten better since then as well
Sent from my SM-N930W8 using Tapatalk 2
boobteg2 said:
Hey guy. Whats the intelligence behind sealed back covers. Profit. So when your battery goes out, you have to replace the phone not the battery. Defend samsung some more, South korea is currently suing samsung. Samsung Made this stupid decision. They could have pointed the finger at the battery manufacture and avoided the whole thing. But they had to seal it, resulting in a 19 billion dollar loss.
Click to expand...
Click to collapse
Thanks for not addressing every other phone with a sealed battery. Your point is already flawed.
And if you think every decision made about a device isn't based around return on investment then you are lost.
You guys come in armchair quarterbacking this and cant think outside of a pretty small box to even have a logical discussion.
Also love profound statement of Company X did this to save money/profit, what a company did something in an attempt to make money?!
Lol defend samsung? Did you not see my last statement about how they screwed up by using internal QA or is your confirmation bais not allowing you to acknowledge that?
force70 said:
The S5 was water resistant and has a removable battery.
Its 3 generation's old now so I would think the technology has gotten better since then as well
Click to expand...
Click to collapse
If you read his post fully it says he doesnt see a reliable way of water proofing. Thing is the s5 had its fair share of unhappy users that utilized the water resistance only to realize they didn't secure one of the covers completely or the back wasnt fully closed. Then since water resistance doesnt negate water damage as a no no for insurance claims you had a lot of unhappy customers.
That being said you can't really think the resistance to ingress of moisture is better on the s5 than it is on s7.
The technology did improve, do you remember the design sacrifices for water proofing an s5? Physical buttons, port covers, what good is that in the event of an accident unless you always have them plugged.
Im not saying samsung is perfect but lets at least be objective when we discuss this.
pcriz said:
If you read his post fully it says he doesnt see a reliable way of water proofing. Thing is the s5 had its fair share of unhappy users that utilized the water resistance only to realize they didn't secure one of the covers completely or the back wasnt fully closed. Then since water resistance doesnt negate water damage as a no no for insurance claims you had a lot of unhappy customers.
That being said you can't really think the resistance to ingress of moisture is better on the s5 than it is on s7.
The technology did improve, do you remember the design sacrifices for water proofing an s5? Physical buttons, port covers, what good is that in the event of an accident unless you always have them plugged.
Im not saying samsung is perfect but lets at least be objective when we discuss this.
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Click to collapse
Unreliable due to user error does not count, unreliable due to poor design and engineering is a different matter entirely.
Yes the ports all being covered was not exactly user friendly thats for sure.
And no of course I certainly would not expect the S5 to be better in regards to water resistance or anything else for tbat matter lol
Sent from my SM-N930W8 using Tapatalk 2
As an engineer we are taught to design for everything, including user error. An easy and repeated user error is called an engineering design flaw.
I am reminded of a tooth paste tube story where they changed the cap to be the pop off type instead of the screw off type. this is of course a better design as the pop top stays on the tube and is quicker than having to screw and unscrew the top each time. But consumers complained about a broken cap because they couldn't unscrew it. The designers did not say "stupid consumers" they said "bad design"
Not saying this is best for society, it limits progression, but its just the reality.
de31p5 said:
As an engineer we are taught to design for everything, including user error. An easy and repeated user error is called an engineering design flaw.
I am reminded of a tooth paste tube story where they changed the cap to be the pop off type instead of the screw off type. this is of course a better design as the pop top stays on the tube and is quicker than having to screw and unscrew the top each time. But consumers complained about a broken cap because they couldn't unscrew it. The designers did not say "stupid consumers" they said "bad design"
Not saying this is best for society, it limits progression, but its just the reality.
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I beleive the layman's term is idiot proofing. Which from my experience is impossible as there is always one idiot who can find way to screw up even the best design or instructions lol
Sent from my SM-N930W8 using Tapatalk 2
force70 said:
I beleive the layman's term is idiot proofing. Which from my experience is impossible as there is always one idiot who can find way to screw up even the best design or instructions lol
Sent from my SM-N930W8 using Tapatalk 2
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Agreed, no matter how much time i spend designing something, and thinking its idiot proof, Somebody somehow always finds a way......
pcriz said:
Thanks for not addressing every other phone with a sealed battery. Your point is already flawed.
And if you think every decision made about a device isn't based around return on investment then you are lost.
You guys come in armchair quarterbacking this and cant think outside of a pretty small box to even have a logical discussion.
Also love profound statement of Company X did this to save money/profit, what a company did something in an attempt to make money?!
Lol defend samsung? Did you not see my last statement about how they screwed up by using internal QA or is your confirmation bais not allowing you to acknowledge that?
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\
Now it looks like Samsung will have to defend itself. There being sued for this by the South Korean people. Look at the end of the day, I don't work for any of them so I don't really give a damn. I'm just talking out of my a$$ to rant sorry. You can delete this thread if you want.
boobteg2 said:
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Now it looks like Samsung will have to defend itself. There being sued for this by the South Korean people. Look at the end of the day, I don't work for any of them so I don't really give a damn. I'm just talking out of my a$$ to rant sorry. You can delete this thread if you want.
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I think they should be sued. I will bet you money you will see a full influx of leaks for the s8 and all the hype and promotions will have everyone forget this mess even happened.
I have never been tied to one brand but Samsung solely because of the Note line has seen the most action for me. This go around I am ditching sammy for the Pixel. I can't act like coming from a Note 7 it doesnt feel like a downgrade but most phones on the market do at this point.
pcriz said:
I think they should be sued. I will bet you money you will see a full influx of leaks for the s8 and all the hype and promotions will have everyone forget this mess even happened.
I have never been tied to one brand but Samsung solely because of the Note line has seen the most action for me. This go around I am ditching sammy for the Pixel. I can't act like coming from a Note 7 it doesnt feel like a downgrade but most phones on the market do at this point.
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You know what's really bad? Besides the fact we are no longer seeing note 7 fires and from the ones that were officially found to be fraudulent or media bull****...i guarantee the note 8 will have people claiming their note 8 catches on fire when that comes out. I promise you there will be and I wouldn't be surprised if that's immediately cancelled without even bothering to realize people fake **** and possibly, though I doubt it, people and companies sabotage other companies.
Point is there defenantly was a design defect and Samsung screwed up but it is strange we aren't hearing about it anymore and I am genuinely concerned about the note 8 and bogus claims.
Sent from my SM-G935T using XDA-Developers mobile app
force70 said:
I beleive the layman's term is idiot proofing. Which from my experience is impossible as there is always one idiot who can find way to screw up even the best design or instructions lol
Sent from my SM-N930W8 using Tapatalk 2
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Samsung is a very autocratic company with the top-level brass often over ruling the engineers.
SharpD0g said:
Samsung is a very autocratic company with the top-level brass often over ruling the engineers.
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Which is not unlike many companies lol.
If i had a dollar for everytime Ive had to say "I told you so" to some dumb ass executive who overuled the correct course of action which then caused issues and the company alot of money Id be a rich man.
Anybody got the old .apk of Package Disabler Pro? It updated to prevent us from blocking system updates, and starting tomorrow, Samsung is rolling out updates to limit charging to 60%!
RaymondPJR said:
Anybody got the old .apk of Package Disabler Pro? It updated to prevent us from blocking system updates, and starting tomorrow, Samsung is rolling out updates to limit charging to 60%!
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Guys uninstall the old package pro and download version 6.3 from this website. They disable the urgentfwupdate from version 6.6 which will allow samsung to send updates to our phones.
http://m.apkhere.com/app/com.ospolice.packagedisablerpro
Sent from my SM-N930T using Tapatalk
RaymondPJR said:
Anybody got the old .apk of Package Disabler Pro? It updated to prevent us from blocking system updates, and starting tomorrow, Samsung is rolling out updates to limit charging to 60%!
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View attachment 3926973

Advice Needed for repair after a truck run over my Pixel 5

I had an accident a couple of days ago, where I fell from my bike and my phone dropped on the street, from the phone holder. I didn't realize that immediately and by the time I saw it, unfortunately, it was already run over a truck. I had the original fabric cover on it and visually only the display is broken, but it was switched offline after the accident so I presume there is some more serious internal damage. I have tried to switch it off/on from the power button, to connect it to a PC but there was no indication that it is alive.
I tried to contact Google to see what are my repair options, and unfortunately, on their side, I can only select the type of damage, pay it in advance and send the phone to them. The problem is that I am not sure if it is worth paying close to 150 Euro just to realize at a later stage that this phone is beyond repair and that I have not only broken my phone but poured 150 Euro down the drain. I have tried to explain this to Google's support personnel, but they did very little to understand my situation and in the end, they said they cannot help me any further.
Unfortunately in Germany, there is no other official repair center. This left me quite disappointed with Google and their inflexibility. The other problem is that this is not a common phone, so finding spare parts is difficult and normally those spare parts are quite expensive. The display only in Ali Express costs 160 Euro. I tried to contact a local repair shop and they only told me 300 Euro for the display change and if the new display doesn't work I would need to pay only 30 Euro. I have even contacted iSmash, who is the authorized repair center for this phone in the UK, but they told me that they don't deal with customers outside the UK.
So what do you think, what is my best option. I really don't want to throw away this phone, I really liked it and it would be quite a pity but I don't want to spend money on a lost cause either. For me, the best would be to diagnose somehow what's not working in the phone and then to decide if it makes sense to proceed with the repair or not.
@gstoyanov It's probably not the display since you can't even power it on. Thankfully it doesn't seem like you were seriously injured in the fall. Time to pitch it and buy something you can live with. The 4a, brand spanking new, is only like 300 Euro or the 4a 5G if you want that is maybe 100 Euro more. It's unfortunate but sh*t happens to these devices when they fall but you can live to bike another day. Just my 2 cents, I'm sure others have opinions too. And then again it will depend on your finances of which I have no idea about so take it with a grain of salt.
bobby janow said:
@gstoyanov It's probably not the display since you can't even power it on. Thankfully it doesn't seem like you were seriously injured in the fall. Time to pitch it and buy something you can live with. The 4a, brand spanking new, is only like 300 Euro or the 4a 5G if you want that is maybe 100 Euro more. It's unfortunate but sh*t happens to these devices when they fall but you can live to bike another day. Just my 2 cents, I'm sure others have opinions too. And then again it will depend on your finances of which I have no idea about so take it with a grain of salt.
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Yes, this is also what I suspect, I have now a Samsung Galaxy S7 Edge running Pixel Experience ROM, which is exactly like my Pixel, but the battery is dying really quickly, and have some problems with the charging. Apart from that, all is working more or less fine. I think I will wait till Pixel 5A. I really wanted to save the Pixel 5 though.
Oh, and it is all good with me, just got two superficial bruises, but nothing serious, there were some road repairs in the bike lane and I needed to go almost to the middle of the streets, where there were tram rails. I got pretty scared at the beginning because I didn't know where exactly on the street I fell and went to the side of the street really quickly, afraid that I might get hit by a car. Only after about a minute, I have realized that my phone is missing and the bloody cover was blending really well with the road, so it took me really a while to spot it. Only a truck and a car passed by during this time, but considering the damage, I would say that the truck run over my phone.
gstoyanov said:
Yes, this is also what I suspect, I have now a Samsung Galaxy S7 Edge running Pixel Experience ROM, which is exactly like my Pixel, but the battery is dying really quickly, and have some problems with the charging. Apart from that, all is working more or less fine. I think I will wait till Pixel 5A. I really wanted to save the Pixel 5 though.
Oh, and it is all good with me, just got two superficial bruises, but nothing serious, there were some road repairs in the bike lane and I needed to go almost to the middle of the streets, where there were tram rails. I got pretty scared at the beginning because I didn't know where exactly on the street I fell and went to the side of the street really quickly, afraid that I might get hit by a car. Only after about a minute, I have realized that my phone is missing and the bloody cover was blending really well with the road, so it took me really a while to spot it. Only a truck and a car passed by during this time, but considering the damage, I would say that the truck run over my phone.
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That's really good to hear. I bike a lot and know what falls are like, they're not fun and they are scary. So that's the good news. Now for some (possibly) bad. The 5a is larger, plastic, and from what I understand not available outside the US and Japan. It is 5G but probably not in the EU. Should be coming out within a few weeks so you can wait and see. What's the status of 5G by you? I see all these threads about bypassing the 5G restrictions with root but I don't really follow it since I get it here by default.
Since you do have a phone that's working perhaps you can try to take the 5 apart and see if you can tell what's broken inside. What if it's only a connector or something simple then you can replace the screen. Just to tinker around, they have videos I'm sure of how to get the phone open. Once the 6 comes out the prices on Swappa for the 5 will drop at least 100 Euro so if you can wait... Once those batteries go on the Samsungs it's lights out. I know I had one way back and finally the darn thing damn near exploded and popped the screen up off the body and that was it. Bottom line, you're ok. The phone can be replaced.
Sure, my idea is to wait and see what the new phones would be and eventually buy a new phone. Right now is not the best time to invest in a new phone, I think the best is around autumn when all the new models are released. I was thinking of opening the phone, I have some experience, already trying to open and exchange the motherboard of a Nexus 5, with another apparently faulty motherboard. I have the tools as well, the problem is that due to the fact that this is not a very popular model, finding spare parts for it would be really difficult. As I said, only the display on Ali Express costs 160 Euro. Opening the phone and finding that the problem is trivial would void my warranty and I would end up trying to put a new display with dubious quality on my phone for a high price.
I am just a bit losing hope in Google. A friend of mine got a Pixel 4a 5G because I have recommended generally the 4a line as a good deal for the money and she is complaining that the touchscreen in the lower part is completely unresponsive. Apparently, this is a known issue, which was supposed to be fixed by Google with an SW update and there was a big thread in their product forums. Now the thread is deleted from there and Google is refusing to take a look at her phone under warranty because she had dropped it once and according to them this is enough of an excuse.
I really like the SW experience of the Pixel phones, but this behavior is hard to tolerate. So this autumn, I will think really hard whether to buy a Google phone or buy a phone from another vendor.
@gstoyanov I've only had pretty good experiences with Google replacements but that was before the pandemic when you could reach a CSR on the phone and even a supervisor. I don't think that's the case now. And then I'm in the US and we are a nation of laws or so I've been told. lol j/k. Do you have 5G there and is it quick? It's kind of sketchy here, hit or miss on speeds vs. LTE. Because if you don't then the 4a without 5G is a steal imo, at least for a temp phone until November.
But what I was thinking is that if you have experience in pulling it apart then why not try it without purchasing an expensive replacement screen and see if you can get it to boot. Well unless the screen is so cracked that it's pointless. But if you can bring it back to life then you can decide if you want to spend the money or run it as is until you get what you want. Just a thought. Actually, I'm curious what is really wrong with the phone haha.
In terms of the 4a 5G screen I'll bet it's been fixed in later builds. Same thing happened here with a gap on the Pixel 5. Early, EU adopters had this wicked gap around the frame but by the time it shipped in the US that gap was gone.
Edit. NVM looks like the 4a 5g is discontinued.
yes, we have here 5G, but I am not so much sold on the whole 5G bandwagon. It would definitely take a hit on the battery life and the 5G network is still not dense enough for this to really matter. As a matter of fact, GSM coverage in Germany is pretty bad, I am coming from an East European country where Internet access is leaps and bounds better than in Germany, not to mention that it also comes for a fraction of the price here.
The screen is totally broken, I don't think that it would fire up. So if I open it, I would need to try it on a screen, meaning that I would need to purchase a replacement and eventually hope that I can return it for free. The problem is that if I order the display from China, there is a good chance to be stopped at the customs, and I would need to go there and pay some additional money and this is a bit overkill maybe.
@gstoyanov Yeah, not worth it when you put it that way. Oh well, eye out for the 5a 5G, keep it pristine and sell it on Swappa when the 6 comes out in November. ;-) That's my plan with the 5. But full disclosure or trade in with Google. Oh as a side note I dropped my P5 on the cement face down 7 days after purchase. Smashed to smithereens. Brought it into UBreak and it was their first one and it cost me $220 just for the screen replacement which is all that shattered. Not even a nick on the body. They did a flawless job and it is as good as new. I made an insurance claim and got the full $220 back surprisingly. Suffice it to say I handle it with an iron grip or two hands now. One handed only when over carpet. haha.
Did you go over the Google Repair center from the Google Store? There you can select the type of damage to your phone and usually get a better price than directly contacting their authorized repair centers. It is really convenient, the only problem being that you need to pay upfront, and this in my case is not the greatest option.
This is the first time I am cracking the screen, but nowadays all the phones are so slippery. I kind of missing my Oneplus One for which I never bought any cover. Making the back grippy of that phone was such a good idea.
Take it apart and have a look.
A connector may have come loose... maybe the battery.
gstoyanov said:
Did you go over the Google Repair center from the Google Store? There you can select the type of damage to your phone and usually get a better price than directly contacting their authorized repair centers. It is really convenient, the only problem being that you need to pay upfront, and this in my case is not the greatest option.
This is the first time I am cracking the screen, but nowadays all the phones are so slippery. I kind of missing my Oneplus One for which I never bought any cover. Making the back grippy of that phone was such a good idea.
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The Google repair center is mail in only and 7 - 10 days turnaround. The authorized repair walk-in is UbreakIfix which is where I brought it and it was repaired within about 3 hours or so. I can't imagine it would be under $200 even if I sent it in to Google. I'd have to go thru the whole process just to get a price. Any idea what they are charging for cracked screen only?
The quotes me
bobby janow said:
The Google repair center is mail in only and 7 - 10 days turnaround. The authorized repair walk-in is UbreakIfix which is where I brought it and it was repaired within about 3 hours or so. I can't imagine it would be under $200 even if I sent it in to Google. I'd have to go thru the whole process just to get a price. Any idea what they are charging for cracked screen only?
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they gave me a price in GBP, which was close to 150 Euro and that in USD is around 180. So I presume it is slightly better than what you paid, but not significantly. You can actually check it for yourself, just go to https://store.google.com/repair put the EMEI on your phone, select a cracked screen and you will see it. I presume it might be cheaper because here the taxes are pretty high.
gstoyanov said:
The quotes me
they gave me a price in GBP, which was close to 150 Euro and that in USD is around 180. So I presume it is slightly better than what you paid, but not significantly. You can actually check it for yourself, just go to https://store.google.com/repair put the EMEI on your phone, select a cracked screen and you will see it. I presume it might be cheaper because here the taxes are pretty high.
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If they were worth anything >they< would give you a repair estimate for little or nothing.
Denon Electronics does. That's customer service.
Google just sucks. A local repair shop can do you better.
Having enjoyed many biking excursions myself like you I know you're wishing the hardware healed as easily as the body
Carry on.
gstoyanov said:
The quotes me
they gave me a price in GBP, which was close to 150 Euro and that in USD is around 180. So I presume it is slightly better than what you paid, but not significantly. You can actually check it for yourself, just go to https://store.google.com/repair put the EMEI on your phone, select a cracked screen and you will see it. I presume it might be cheaper because here the taxes are pretty high.
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$188 for cracked screen + tax in USD. So not much different than I paid. Comes to a little over $200 and I paid $30 more for same day service. Since I don't have a replacement device that wouldn't have worked for me anyway and the fact I got reimbursed, even though unbeknownst to me at the time, made it a good deal. You gonna wait for the 5a?
bobby janow said:
$188 for cracked screen + tax in USD. So not much different than I paid. Comes to a little over $200 and I paid $30 more for same day service. Since I don't have a replacement device that wouldn't have worked for me anyway and the fact I got reimbursed, even though unbeknownst to me at the time, made it a good deal. You gonna wait for the 5a?
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The problem being any impact that breaks the display can easily cause deeper damage.
The chipsets themselves can be destroyed by high G impacts alone with no direct contact. A fall from 4 feet onto concrete can generate enough G force to do this. This why using a case is important as it decreases the G force spike to tolerable levels.
The multilayered mobo traces (with internal traces) and solder joints are vulnerable to PCB flexing. Solder joints themselves are a relatively weak, with no lead solder they are downright brittle. Most phones hopefully still use leaded solder, if not even exposure to cold can crack them... no lead solder is not your friend
Never use it on repairs!!!
When a phone is literally run over mobo damage is very probable but doesn't always happen. The other pcbs are also at risk.

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