Samsung USA, only one trade in at a time. - Samsung Galaxy Note 9 Questions & Answers

Just an FYI. My wife and I both attempted to order the note 9 from Samsung directly, she put in her order a day after mine and her order got put on hold for the following reason attached. Don't understand it as TD Bank card is the method of financing thus even if they don't receive her trade in they can charge her the full amount anyways.
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I need to go have a look to see what deal Samsung is offering. I don't trust T-Mobile's.

RaymondPJR said:
I need to go have a look to see what deal Samsung is offering. I don't trust T-Mobile's.
Click to expand...
Click to collapse
Just take screenshots of your transaction & all promotional web pages & you should be covered, regardless of who you buy from.
Definitely take pix of any devices that you send in for trade/discount/credit....
Sent from my Galaxy Note 5 using XDA Labs

Limeybastard said:
Just an FYI. My wife and I both attempted to order the note 9 from Samsung directly, she put in her order a day after mine and her order got put on hold for the following reason attached. Don't understand it as TD Bank card is the method of financing thus even if they don't receive her trade in they can charge her the full amount anyways.
View attachment 4577410
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Yep, had the exact same thing. They told me this is a new procedure they started with the Note 9. Yippee. What is worse is they told me that the other one couldn’t ship till the trade-in phone for the first order is received and processed. I was like, “how long is that liable to take.” They couldn’t give me any specific time frame. I cancelled the second order. Tough on them.
Sent from my iPhone using Tapatalk Pro

drmacrofish said:
Yep, had the exact same thing. They told me this is a new procedure they started with the Note 9. Yippee. What is worse is they told me that the other one couldn’t ship till the trade-in phone for the first order is received and processed. I was like, “how long is that liable to take.” They couldn’t give me any specific time frame. I cancelled the second order. Tough on them.
Sent from my iPhone using Tapatalk Pro
Click to expand...
Click to collapse
I just don't get it. Her credit line is enough to buy 2 more note 9 with out trade in, so even if she doesn't send it in, they can charge her TD account.
Sent from my SM-N960U1 using Tapatalk

How is that possible I wonder? I have two orders both with trade in's from Samsung.com.

drmacrofish said:
Yep, had the exact same thing. They told me this is a new procedure they started with the Note 9. Yippee. What is worse is they told me that the other one couldn’t ship till the trade-in phone for the first order is received and processed. I was like, “how long is that liable to take.” They couldn’t give me any specific time frame. I cancelled the second order. Tough on them.
Sent from my iPhone using Tapatalk Pro
Click to expand...
Click to collapse
Was wondering if you got any updates on your first trade in? Apparently there is no timeline. Lol
They received mine on Monday but still wife's note 9 order is in ordered status only. Cheers.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Was wondering if you got any updates on your first trade in? Apparently there is no timeline. Lol
They received mine on Monday but still wife's note 9 order is in ordered status only. Cheers.
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Nope, no updates yet. They got my trade on Tuesday. I will probably reach out to Samsung support this next week to see what is up.
Sent from my iPhone using Tapatalk Pro

drmacrofish said:
Nope, no updates yet. They got my trade on Tuesday. I will probably reach out to Samsung support this next week to see what is up.
Sent from my iPhone using Tapatalk Pro
Click to expand...
Click to collapse
The first thing they will say is , did your wife or husband get an email approving their respective trade in . When I traded in an s7 for the note 8 last year, I never got any emails approving my trade. Just a heads up.
Sent from my SM-N960U1 using Tapatalk

So I actually just got an email this AM at like 2 something saying the phone was accepted and the trade was approved for the first order. Samsung support told me that it will take 24 hours and then the other order will be processed. But if not, to contact them back.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
I just don't get it. Her credit line is enough to buy 2 more note 9 with out trade in, so even if she doesn't send it in, they can charge her TD account.
Click to expand...
Click to collapse
They can't see that though. That's why there is a hold because somone has probably abused to system of doing multiple trades and not having the funds.

drmacrofish said:
So I actually just got an email this AM at like 2 something saying the phone was accepted and the trade was approved for the first order. Samsung support told me that it will take 24 hours and then the other order will be processed. But if not, to contact them back.
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
I thought you said earlier you cancelled the order.?
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Limeybastard said:
I thought you said earlier you cancelled the order.?
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Click to expand...
Click to collapse
No, that was a different order. Although depending on how long this one is going to end up taking, I may just cancel this one too.
Sent from my SM-N960U1 using Tapatalk

Related

Black HTC One

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And here it is:
http://shop.sprint.com/mysprint/sho...0105&flow=AAL&planSKUId=&ptn=&tabId=dt_phones
robfactory said:
And here it is:
http://shop.sprint.com/mysprint/sho...0105&flow=AAL&planSKUId=&ptn=&tabId=dt_phones
Click to expand...
Click to collapse
Sprint Product Ambassador supporting the Launch of the HTC One here...
Black version Available via web order, telesales, or direct ship as of today. There is no instore inventory but a store rep will direct ship order you one to store, home or business from the warehouse.
Enjoy!!!
TheNexxuvas said:
Sprint Product Ambassador supporting the Launch of the HTC One here...
Black version Available via web order, telesales, or direct ship as of today. There is no instore inventory but a store rep will direct ship order you one to store, home or business from the warehouse.
Enjoy!!!
Click to expand...
Click to collapse
Any ETA on store inventory? Also do you know if I could go in and swap out my silver one for the black one?
egreenwood1 said:
Any ETA on store inventory? Also do you know if I could go in and swap out my silver one for the black one?
Click to expand...
Click to collapse
You have 14 days to return a phone. So my guess is, yes.
I hope so cause that black one looks much better than this silver
Sent from my HTCONE using xda app-developers app
greengoldmello said:
I hope so cause that black one looks much better than this silver
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
No ETA on in store availability, and you have a 14 day return policy.
Just tried to order a black one and it kicked it back to silver....**** my life.
EDIT: I think when I tried to de-select the whole "buy my old phone back" program thingy..it kicked it back to silver. Now I have to wait to receive the phone and ship it back. So frustrating.
I ordered mine over the phone and was told that the black One will be released May 18th. So I wait a little more...
winsettr said:
I ordered mine over the phone and was told that the black One will be released May 18th. So I wait a little more...
Click to expand...
Click to collapse
Really? People on android central are reporting theirs will be delivered on Monday (4/29). I can't confirm this but several people said this was he result of ordering online. Maybe you should call them back lol
edit: and post #54 here: http://forum.xda-developers.com/showthread.php?t=2229346&highlight=black&page=6
Just need that 64gb exclusivity to end at at&t and I'm in with black
Sent from my EVO using Tapatalk 2
I ordered my One yesterday. I went with Silver but wanted to confirm that Black was definitely available yesterday.
Sent from my EVO using xda premium
winsettr said:
I ordered mine over the phone and was told that the black One will be released May 18th. So I wait a little more...
Click to expand...
Click to collapse
Anniversary of the Mt. St. Helens eruption. Might be bad luck.
Sent via my Nexus 7, Amiga 3000 or HTC EVO 3D
sprinttouch666 said:
Really? People on android central are reporting theirs will be delivered on Monday (4/29). I can't confirm this but several people said this was he result of ordering online. Maybe you should call them back lol
edit: and post #54 here: http://forum.xda-developers.com/showthread.php?t=2229346&highlight=black&page=6
Click to expand...
Click to collapse
I get mine on the 29th
Sent from my HTCONE using Tapatalk 2
SPENONE said:
Just tried to order a black one and it kicked it back to silver....**** my life.
EDIT: I think when I tried to de-select the whole "buy my old phone back" program thingy..it kicked it back to silver. Now I have to wait to receive the phone and ship it back. So frustrating.
Click to expand...
Click to collapse
Why not just call them and cancel the order or call and have then fix it for you?
Sent from my EVO using Xparent Skyblue Tapatalk 2
YoungCorruptionV2.0 said:
Why not just call them and cancel the order or call and have then fix it for you?
Sent from my EVO using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
I have ordered from Sprint before and tried to cancel my order 10 minutes after and it was already too late. The order gets kicked to an automated system that they cannot override. My only choice was to refuse delivery or accept the delivery and bring it back to a store.
mutelight said:
I have ordered from Sprint before and tried to cancel my order 10 minutes after and it was already too late. The order gets kicked to an automated system that they cannot override. My only choice was to refuse delivery or accept the delivery and bring it back to a store.
Click to expand...
Click to collapse
Ah I see. Didn't know that
Sent from my EVO using Xparent Skyblue Tapatalk 2
TheNexxuvas said:
Sprint Product Ambassador supporting the Launch of the HTC One here...
Black version Available via web order, telesales, or direct ship as of today. There is no instore inventory but a store rep will direct ship order you one to store, home or business from the warehouse.
Enjoy!!!
Click to expand...
Click to collapse
So my plan isn't working out like I was hoping. I got the silver ONE on launch day and was hoping to be able to go into the store and swap it out for a black one when it came out. I know they are not in the stores but do I have any chance of being able to to this. I did call my local sprint store and I was told they would have to order it for me and I would have to pay a $35 restocking fee because there is nothing wrong with it and I just want to change colors. Also I unlocked the bootloader already and installed twrp. Am I screwed...Will they check?
When we get returned phones at my store we usually do not check the bootloader to see if it's unlocked or not but other stores might be different, if you take it into one store and they check and tell you no I'd try even taking it to the next closest sprint store if it isn't too far for you and see if the next one will accept it, and I'd also relock the bootloader just in case too
Sent from my HTCONE using xda app-developers app
hcyplr29 said:
So my plan isn't working out like I was hoping. I got the silver ONE on launch day and was hoping to be able to go into the store and swap it out for a black one when it came out. I know they are not in the stores but do I have any chance of being able to to this. I did call my local sprint store and I was told they would have to order it for me and I would have to pay a $35 restocking fee because there is nothing wrong with it and I just want to change colors. Also I unlocked the bootloader already and installed twrp. Am I screwed...Will they check?
Click to expand...
Click to collapse
Why not run the ruu? OMJ posted it already
Sent from my Nexus 7 using Tapatalk HD
YoungCorruptionV2.0 said:
Why not run the ruu? OMJ posted it already
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Ya. I relocked it and ran the ruu and I'm back to stock again. Gonna drop by a store or two and see what I can do tomorrow since I've got 3days left till my 2 weeks is up. I've read some ppl have an issue with the glass not being flush with the top speaker bar and the bottom is fine. Well I have that too so I'll use that excuse even though I don't think it's a huge deal. I really wanted the black ONE but like many others just couldn't wait to get my hands on this device.
Sent from my HTCONE using Tapatalk 2

Will us Tmobile users get our phones this week?

Does anyone think we will get the Note 7 shipped to us this week for those who ordered it? I ordered mine in Aug 4th. Everyone says they always get their phones at least a week before the stores officially start selling them.
I hope so!
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AT&T's shipping Wednesday or Thursday. Last year for the Note5 they shipped on 8/13 when the release date was 8/21. I guess we'll see.
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P.S. - There's a T-Mobile Note7 forum - http://forum.xda-developers.com/tmobile-note-7
I take today in dubai
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MSH2000FF said:
I take today in dubai View attachment 3835943
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Click to expand...
Click to collapse
How did you get them to ship it to you? How much did it cost?
I've always gotten phones from T-Mobile early when I've pre ordered
Sent from my ONEPLUS A3000 using Tapatalk
twoeleven99 said:
I've always gotten phones from T-Mobile early when I've pre ordered
Sent from my ONEPLUS A3000 using Tapatalk
Click to expand...
Click to collapse
How early is early?
RMXO said:
How early is early?
Click to expand...
Click to collapse
5 to 7 days sounds about right. Maybe earlier, I didn't keep track. I've had A LOT of devices. They always ship early
Sent from my ONEPLUS A3000 using Tapatalk
I haven't had a Android phone since the Note 3. I'm jumping from the IPhone 6 Plus to the Note 7. I ordered mine through AT&T on the 5th around 5am. I've seen one AT&T guys says his phone is ready for shipment. Mine still says "In Progress" and "Your item is in process for shipping." Does this mean I'll hopefully have mine shipped this week?
I preorded a Note 7 through Sprint and they are shipping on 8/17 since Store launch is 8/19.
Sent from my SM-N910P using XDA Free mobile app
aburns7487 said:
I preorded a Note 7 through Sprint and they are shipping on 8/17 since Store launch is 8/19.
Click to expand...
Click to collapse
All the orders from all the carriers have the same "official" shipping dates which coincide with Samsung's "official" U.S. launch/on-sale date. The launch date for the Note5 was August 21st and AT&T shipped mine on August 13th. I know T-Mobile shipped the Note5 early too. That's what everyone here is hoping happens again.
aburns7487 said:
I preorded a Note 7 through Sprint and they are shipping on 8/17 since Store launch is 8/19.
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
Actually Sprint's site says "Ships by 8/17" So they are almost guaranteeing it will be earlier then that. But we don't know how much earlier.
Where can I find an estimated ship date after pre-ordering with JOD from T-Mobile? I looked at my lease agreement and all it mentions is pricing.
rodnii said:
Where can I find an estimated ship date after pre-ordering with JOD from T-Mobile? I looked at my lease agreement and all it mentions is pricing.
Click to expand...
Click to collapse
With my Verizon preorder I received an email with tracking updates.
rodnii said:
Where can I find an estimated ship date after pre-ordering with JOD from T-Mobile? I looked at my lease agreement and all it mentions is pricing.
Click to expand...
Click to collapse
What is the Monthly with JOD, still the 32.50?
bamfsig45 said:
What is the Monthly with JOD, still the 32.50?
Click to expand...
Click to collapse
I didn't have a down payment, so it's a bit higher.
It's $37.50*18mo + $175 Purchase Option ($850 total). I'll also pay sales tax in the end.
rodnii said:
I didn't have a down payment, so it's a bit higher.
It's $37.50*18mo + $175 Purchase Option ($850 total). I'll also pay sales tax in the end.
Click to expand...
Click to collapse
I thought the 70 down was required? I know the sales tax is not charged in the beginning like Regular jump.
bamfsig45 said:
I thought the 70 down was required? I know the sales tax is not charged in the beginning like Regular jump.
Click to expand...
Click to collapse
I think it depends on your credit score.
rodnii said:
I think it depends on your credit score.
Click to expand...
Click to collapse
I Dont believe that's accurate, no issues with my credit. Just like the iPhones, you go above 16gb version and they want money down. it States on the website 69.99 up front for note 7.
rodnii said:
I think it depends on your credit score.
Click to expand...
Click to collapse
The minimum down payment is $69.99, even for the most well qualified customers. You will not be charged until the phone ships though.

Power down your Note7 and exchange it now email from Samsung

What's up with this email? Just woke up to it this morning, has anyone else received it?
Nope. But I'm considering going to the S7 edge.
Sent from my SM-G900T using Tapatalk
Sent from my SM-N930T using Tapatalk
---------- Post added at 06:47 AM ---------- Previous post was at 06:47 AM ----------
keeping my note 7 no problems here
Sent from my SM-N930T using Tapatalk
Just received the same email. Even though I understand why they are doing it, I'm still pissed. It also said something about a $25 dollar in store credit
Sent from my SM-N930T using Tapatalk
JoeRag said:
What's up with this email? Just woke up to it this morning, has anyone else received it?
Click to expand...
Click to collapse
I received it and I believe it's a push by US Govt since Samsung initially bypassed the protocol to through their agencies regarding recalls.
Sent from my iPhone using Tapatalk
---------- Post added at 05:51 AM ---------- Previous post was at 05:50 AM ----------
raw2000j said:
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---------- Post added at 06:47 AM ---------- Previous post was at 06:47 AM ----------
keeping my note 7 no problems here
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
So far I haven't had any problems, but I will exchange it once the new one comes out.
Sent from my iPhone using Tapatalk
I got it last night. The way it's worded certainly seems like this issue is more serious than reported. I was going to try to wait it out and exchange mine when new stock was available but I'm thinking I'll return it this weekend.
Sent from my SM-N930T using Tapatalk
I'm with rsacipher. Either the government or Samsung (or both) really think that this is a serious concern. I'm most likely going to return mine this weekend.
Any word on if t-mobile is also giving the Galaxy J7 as a temporary replacement until they have more Note 7s in stock?
I came from a 6P but want 100% sold on the Note 7. Having used it for a few weeks I really like it but the recall started when I was one week into owning it, so I'm wondering if t-mobile will accept returns on the replacement devices if we do it within he regular 14 day return window.
Meh. Pretty sure I can make it until my iPhone 7 Plus comes. Or the very least September 30th
I still have my Note 5 that u haven't sent back yet so I think I'll transfer my data back, return the 7 and pick it up when the new phones start shipping
Sent from my SM-N930T using Tapatalk
If you want another note7 the best thing to do is hold on to it sounds like current note7 owner will get all the new stock first. So if you exchange it for a different phone you have to wait longer as you then won't be a current note7 owner
Sent from my SM-N930T using XDA-Developers mobile app
Yep and pissed.
They say to trade the phone in but all they have is a s7 or s7 edge.
I already had that phone and did the jump to get my note 7.
So that would be a total lost to me. Since i own $700 on the note 7 but own only $100 on the s7 edge.
There is no way they can make me pay full price for a phone i already had that was pretty much paid off.
They did say that they will be getting new shipment but i havent heard of anything from tmobile, besides that they havent gotten any note 7 in stock and gotta wait for that.
The $25 gift card is crap.
Tmobile said you can return acc for the phone, but what about a screen protector ?
So i gues we will just see what happens. This is really draggi g samsu gs name in the mud. And with the iphone 7 launch, samsung is hurting.
And i believe that we are able to sue if the phone caughtd fire.
From my stand point. They gotta give people a full refund for the phone.
Then your network carrier has to give you another phone for pretty much free if you did some type of jump upgrade
They want you to return it now so you don't get the iPhone. Now now now, otherwise next Friday you'll have the option to go iPhone
robrob777 said:
They want you to return it now so you don't get the iPhone. Now now now, otherwise next Friday you'll have the option to go iPhone
Click to expand...
Click to collapse
That sounds like possibility. My guess is Samsung don't want anyone jumping ship.
ivtec07 said:
I'm with rsacipher. Either the government or Samsung (or both) really think that this is a serious concern. I'm most likely going to return mine this weekend.
Any word on if t-mobile is also giving the Galaxy J7 as a temporary replacement until they have more Note 7s in stock?
I came from a 6P but want 100% sold on the Note 7. Having used it for a few weeks I really like it but the recall started when I was one week into owning it, so I'm wondering if t-mobile will accept returns on the replacement devices if we do it within he regular 14 day return window.
Click to expand...
Click to collapse
No T-Mobile is not participating in that J series loaner program or the $25 card/credit.
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Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
You would think it would be easier to get a date set up when new phones can be found.... I'm just seriously worried that the government handling is going to turn this into a S*** show.
galaxy4mylife said:
You would think it would be easier to get a date set up when new phones can be found.... I'm just seriously worried that the government handling is going to turn this into a S*** show.
Click to expand...
Click to collapse
I think that is one of the problems with an official recall as the government needs to be involved and could take up to a year.
I applaud Samsung for not trying to bury the problem but this certainly will leave a mark on them especially with the new iPhone being released.
Sent from my SM-N930T using Tapatalk
i've been trying to get tmobile to give me a loaner phone for the past couple days and they will not do it. if you return your note 7 and get another phone then that is the phone you are stuck with. if you used your jump to get the note 7 then you effectively will be using your jump again to get the new phone. so you wont be able to get the new revision of the note 7 when it becomes available. as a tmobile customer your best options are to hold on to your note 7 and hope nothing happens to it til the revisions are available, return your note 7 and use a temp phone you may already have til the new revisions come in, or get another phone with tmobile. you do get to keep any promotional item you got with your note 7. but it sucks tmobile wont do the loaner. sprint is participating in the samsung loaner thing. samsung must be discounting the galaxy j even more to the carriers to use it as a loaner. i've also been told that the date for the revisions have been pushed back to october now. if you look at the estimated shipping dates on tmobiles site for new note 7 owners it is in october also.
rsacipher said:
I think that is one of the problems with an official recall as the government needs to be involved and could take up to a year.
I applaud Samsung for not trying to bury the problem but this certainly will leave a mark on them especially with the new iPhone being released.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I dont think it will take up to a year but it might take couple of months. I really think that if Samsung feels this will take longer than expected they might just scrap it all together. The S8 will come out in March and they will go from there.
Remember it wont be a total loss for Samsung as they will still be able to sell them in Europe because they dont have the strict laws the US has.
freebee269 said:
i've been trying to get tmobile to give me a loaner phone for the past couple days and they will not do it. if you return your note 7 and get another phone then that is the phone you are stuck with. if you used your jump to get the note 7 then you effectively will be using your jump again to get the new phone. so you wont be able to get the new revision of the note 7 when it becomes available. as a tmobile customer your best options are to hold on to your note 7 and hope nothing happens to it til the revisions are available, return your note 7 and use a temp phone you may already have til the new revisions come in, or get another phone with tmobile. you do get to keep any promotional item you got with your note 7. but it sucks tmobile wont do the loaner. sprint is participating in the samsung loaner thing. samsung must be discounting the galaxy j even more to the carriers to use it as a loaner. i've also been told that the date for the revisions have been pushed back to october now. if you look at the estimated shipping dates on tmobiles site for new note 7 owners it is in october also.
Click to expand...
Click to collapse
T-Mobile store didn't use one of my JOD for the phone I switched to today. They just did a return on the Note 7 and then did the new phone separate.
yeah i got the email. i have already gone to my local t-mobile store. they said it will be a few weeks before they have replacement note 7's. so i am just hoping the get the LG V20 in around the same time so i can just return my note for one of those. kinda lost my faith in samsung after this huge blunder. as far as you having to use the jump program again to get a new phone is bs. t-mobile has to do a return on the phone. they are deemed defective which makes your original jump invalid. so it shouldn't be a problem to get a new phone without having to use the jump program again

Tmobile forcing me to pay off my Note 7

Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
It's a recalled device. Tmobile still owns it until it's paid off. They can't own this anymore.
The phone is dead. No support. No insurance.
Sent from my SM-N920T using Tapatalk
If they do this to me I HAVE to return it asap.
mmafighter077 said:
Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
Click to expand...
Click to collapse
No I didn't, when did you get it and how did they send it to you?
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Yeah I guess they tried that with me but I show a credit of the phone on my account page. Maybe cause I called last week to get details and they said they were going too follow up next week
shanda5303 said:
No I didn't, when did you get it and how did they send it to you?
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I'm under my sister's account who works for tmobile. So our regular phone bill was +$900(the cost of the phone). When she looked into to it, she was told that i need to pay off the phone.
mmafighter077 said:
I'm under my sister's account who works for tmobile. So our regular phone bill was +$900(the cost of the phone). When she looked into to it, she was told that i need to pay off the phone.
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More than likely it is because she is an employee, as an employee she is held to a different standard when it comes to protecting the brand. Turn the device in so your sister doesn't get in trouble for not following proper procedures.
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It is likely they force people to pay off phones so ownership of phone would be transfered from Tmobile to customer and Tmobile wouldn't be responsible for any future lawsuits.
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chavist said:
More than likely it is because she is an employee, as an employee she is held to a different standard when it comes to protecting the brand. Turn the device in so your sister doesn't get in trouble for not following proper procedures.
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That's true... It's possible. Yes i will be doing that this week sadly.
Is it that the credit for the first N7 you turned in hasn't applied yet to your account? I had an $871 bill on tmobile till yesterday because the credit for the first N7 I turned in didn't apply. I went to the store, they made a phone call and my bill is down to $90. All I have on my account now is the EIP balance for the second N7 that I haven't surrendered yet. Try calling them and ask what is going on.
My bill somehow turned to negative $650 when I turned mine in
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darekz said:
It is likely they force people to pay off phones so ownership of phone would be transfered from Tmobile to customer and Tmobile wouldn't be responsible for any future lawsuits.
Sent from my SM-N910T using XDA-Developers mobile app
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Actually the way I see it, if OP paid the bill in full, then T-mo would be selling at that point recalled device that shouldn't be sold at all and me think that would be illegal regardless of any possible future lawsuits, but I'm not a lawyer, also the fact it is under T-mo employee account makes it even more tricky. Either way they will probably put some deadlines in place soon, so free ride may end soon for everybody.
blackhemi4x4 said:
My bill somehow turned to negative $650 when I turned mine in
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My EIP for note 7 is closed. Can i keep my phone?
phenixof4 said:
My EIP for note 7 is closed. Can i keep my phone?
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how did that happen. so your current phone N7 shows no more payments needed?
I have a similar issue. They had to escalate it to see where it went wrong. They removed the EIP, they have the phone, they credited only 425 of the eip. Waiting to hear back. The lady did state I was NOT the first to call in with issues relating to the 2nd recall.
mmafighter077 said:
Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
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I had similar situation as you. Yesterday I have received an SMS from T-mobile with my next bill due November 12th. Amount $519. $380 is an amount for galaxy note 4 that was waived the moment I upgraded to Note 7, plus I could keep the Note 4.
Just 2 days earlier I saw $90 as my next bill on tmo website.
So I went to T-mobile store. Explained all to the manager and he called T-mobile billing department and they rectified the my bill back to what it suppose to be. Today on T-mobile website I still see EIP outstanding balance of $780 for the note 7 as I write this.
I think that the carrier(s) are trying different tricks to let us part with our Note 7. Harassment so to speak.
The most ironic thing is that the manager in the store was on my side. Pulling out of his pocket Note 7 and saying until the recall is mandatory he will keep it too. With the smile on his face. This is no joke. I felt like I found an ally.
Also they had v20. (not on display but in the back of the store) So I could have it in my hands.
I was toying with the idea of jumping the ship before but after playing with v20 for few minutes, there is no way that I go for this device.
Has not happen to me but if it does im going to be piss and will probably leave samsung and tmobile altogether.
I try to play nice and was going to return the phone, even know i dont want to.
But every tmobile store i call tells me there out of stock of s7 edge and to just keep calling.
Went online ans there out of stock until Nov or Dev.
Not the kicker here they dont even carry the black s7 edge any more. Which i traded mines in for the note 7 at launch. And now gotta start all over with payments and now they dont even have them on in there systems any more.
And to top all that.
Samsung website is out of stock also. Without a date.
And there are reports that the s7 edge are catching fire also.
So all this is turning into crap.
But yes i can see tmobile doing this.
Getting the end user to pay it off and deal with samsung direct for the exchanges and problems with the phone.
And thats how they get you to return it. You dont wanna pay it all off so they , tell you, you can exchange it for another device and they will credit you whatever you already paid.
I guess we shall see what happens.
Samsung is releasing a UK update to kill charging to 60%.
This will got ota on the 30 or 31
I had the same thing happen see my attached upcoming bill but I'm gonna argue it because they ****ed up and are charging me for my previous Note 7 the one I returned.....idiots
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Call them. They know of the screwup and are fixing it. They fixed mine already.
playya said:
how did that happen. so your current phone N7 shows no more payments needed?
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Yes lol

Note 8 USA dirt cheap now ;)

$750 from Samsung direct now, what made me chuckle is that they are now also giving generous trade in allowances for cracked screen phone. What's going on? LoL
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Limeybastard said:
$750 from Samsung direct now, what made me chuckle is that they are now also giving generous trade in allowances for cracked screen phone. What's going on? LoL
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Probably because new Galaxy coming out soon. These screens probaly cost them pennies on the dollar. Wait did you ever get credited for trade in? Or you still waiting?
Nick216ohio said:
Probably because new Galaxy coming out soon. These screens probaly cost them pennies on the dollar. Wait did you ever get credited for trade in? Or you still waiting?
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Heard nothing yet. But then again they haven't charged my account an additional $400.
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I literally just got my damned phone this past friday... I'm calling to see if they'll credit me the difference or if I'm going to have to return and reorder. I really hope they'll credit me as I've already spent $50 on a screen protector which is already on my phone
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---------- Post added at 03:07 AM ---------- Previous post was at 03:01 AM ----------
Just looked a bit closer and only the Tmobile note 8's are $750, then Verizon version is $760. But all the rest including the unlocked version like I have are still $950... lame
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Pure+ said:
I literally just got my damned phone this past friday... I'm calling to see if they'll credit me the difference or if I'm going to have to return and reorder. I really hope they'll credit me as I've already spent $50 on a screen protector which is already on my phone
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---------- Post added at 03:07 AM ---------- Previous post was at 03:01 AM ----------
Just looked a bit closer and only the Tmobile note 8's are $750, then Verizon version is $760. But all the rest including the unlocked version like I have are still $950... lame
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Tmobile here. They won't credit you inless you turn in and reorder. Maybe you get lucky and talk to supervisor?
I bought mine from best buy last month for $250 off.
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Pure+ said:
I literally just got my damned phone this past friday... I'm calling to see if they'll credit me the difference or if I'm going to have to return and reorder. I really hope they'll credit me as I've already spent $50 on a screen protector which is already on my phone
Sent from my SM-N950U1 using Tapatalk
---------- Post added at 03:07 AM ---------- Previous post was at 03:01 AM ----------
Just looked a bit closer and only the Tmobile note 8's are $750, then Verizon version is $760. But all the rest including the unlocked version like I have are still $950... lame
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Save yourself the hassle. Just return and re order as Nick said.
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I was going to but I wouldn't be able to get the unlocked version or blue color, guess I'll just eat the $200 [emoji19]
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Just bought a T-mobile Note 8 for $600 with the student discount/account.
xda_rosh said:
Just bought a T-mobile Note 8 for $600 with the student discount/account.
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I hate you . I paid $810. Didn't know they had student discount. Link? I wish I knew that fml.
Nick216ohio said:
I hate you . I paid $810. Didn't know they had student discount. Link? I wish I knew that fml.
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If you are within the return period, I would return and re-order with the discount. Here it is.. https://www.samsung.com/us/education/welcome/
xda_rosh said:
If you are within the return period, I would return and re-order with the discount. Here it is.. https://www.samsung.com/us/education/welcome/
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I will wait for next Note for it. Because I had to put $200 down and already few payments in on carrier. Wouldn't get any of that back. But I appreciate you letting me know ot this. I honestly was non aware of this. Thanks bro hitting that xda thank button for you!
Limeybastard said:
$750 from Samsung direct now, what made me chuckle is that they are now also giving generous trade in allowances for cracked screen phone. What's going on? LoL
Their Trade-ins are a joke. I sent a Note 5 in perfect condition, with a factory reset.
They gave me a $25 credit instead of the $300. After calling, they initially said the camera was cracked, then said the screen was cracked, then finally said its because I hadn't done a factory reset. After providing images proving that none of the above were true, they said they would give me the $275 credit.. that was November 2017.. still waiting on the credit
Moral of the story, its easier getting the credit from phone provider than Samsung.
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mid3vil said:
Limeybastard said:
$750 from Samsung direct now, what made me chuckle is that they are now also giving generous trade in allowances for cracked screen phone. What's going on? LoL
Their Trade-ins are a joke. I sent a Note 5 in perfect condition, with a factory reset.
They gave me a $25 credit instead of the $300. After calling, they initially said the camera was cracked, then said the screen was cracked, then finally said its because I hadn't done a factory reset. After providing images proving that none of the above were true, they said they would give me the $275 credit.. that was November 2017.. still waiting on the credit
Moral of the story, its easier getting the credit from phone provider than Samsung.
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Yeah I'm already aware about those nightmare stories.
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