smart lock not working - Xiaomi Mi A2 / 6X Questions & Answers

smart lock feature suddenly it stopped working and only I see white screen on the smart lock settings page.
solution:
Security and Fingerprint - Trusted Agents - Smart Lock - Enable Disable Enable - Reboot
but at the next reboot the problem reappears

for me its the same...

Same here
Enviado desde mi Mi A2 mediante Tapatalk

I have the same problem and I can't turn the smartlock off or on again, I only have a white screen.

Yup same here

adam526 said:
for me its the same...
Click to expand...
Click to collapse
Me as well
Sent from my Mi A2 using Tapatalk

Found a solution over at MIUI-Forum:
* deactivate smart-lock at trusted agents
* restart device
* reactivate smart-lock at trusted agents
Worked for me, give it a try!

It worked! Thanks for sharing.
With this and the battery drain as a result of the fingerprint scanner, MI A2 is starting to feel like a bad choice. Hope Pie update brings some good news.
ralph_sdino said:
Found a solution over at MIUI-Forum:
* deactivate smart-lock at trusted agents
* restart device
* reactivate smart-lock at trusted agents
Worked for me, give it a try!
Click to expand...
Click to collapse

Same issue here. The face recognition worked perfectly for about 1 week and now the "Smart Lock" feature isn't working (doesn't unlock the screen, the settings page is white, and if I do the "untick from trusted agent" workaround, it only works until the next reboot).
Any way we can push Google/Xiaomi to fix it? The only reason I needed this "Smart Lock" from the beginning was the lack of working finger print reader (which I honestly can't understand how they release a device with such a huge issue).

Same problem here

Same! Tried rebooting and it worked, but I have to keep rebooting every day so it works! It is annoying!!!!

K285490 said:
Same issue here. The face recognition worked perfectly for about 1 week and now the "Smart Lock" feature isn't working (doesn't unlock the screen, the settings page is white, and if I do the "untick from trusted agent" workaround, it only works until the next reboot).
Any way we can push Google/Xiaomi to fix it? The only reason I needed this "Smart Lock" from the beginning was the lack of working finger print reader (which I honestly can't understand how they release a device with such a huge issue).
Click to expand...
Click to collapse
Same here, enabled smart lock as a temporary solution to the FP bug, but today I wanted to experiment more with the FP and after disabling face unlock I'm stuck with the white screen... This phone is a never-ending source of bugs

otousama said:
Same here, enabled smart lock as a temporary solution to the FP bug, but today I wanted to experiment more with the FP and after disabling face unlock I'm stuck with the white screen... This phone is a never-ending source of bugs
Click to expand...
Click to collapse
Same, i tried face unlock to go around finger print but it doesnt work either. This phone is the worst purchase i have ever done in some time. It's like a feature phone of 2010. Android one is already bare bones the the little remaining features are crippled and bugged

bartoloandre98 said:
Same, i tried face unlock to go around finger print but it doesnt work either. This phone is the worst purchase i have ever done in some time. It's like a feature phone of 2010. Android one is already bare bones the the little remaining features are crippled and bugged
Click to expand...
Click to collapse
Same for me. I turn off the phone every night and the Smart Lock page turns blank again and again!

ralph_sdino said:
Found a solution over at MIUI-Forum:
* deactivate smart-lock at trusted agents
* restart device
* reactivate smart-lock at trusted agents
Worked for me, give it a try!
Click to expand...
Click to collapse
Didn't work here...

ralph_sdino said:
Found a solution over at MIUI-Forum:
* deactivate smart-lock at trusted agents
* restart device
* reactivate smart-lock at trusted agents
Worked for me, give it a try!
Click to expand...
Click to collapse
Nice! Thank you!

I wrote to Xiaomi's support and here's the answer:
Hi,
Thank you for Supporting Xiaomi customer Support. I am Neha and I am sorry to know that you are facing the issue with the Smart Lock in your device.
I would request you to follow the below mentioned steps to reset the device after creating the backup in an external device/storage. Also, if the update is available then please update it.
Factory Data Reset :-
1. Go to the Settings
2. Select Backup and Reset
3. Go to Factory Reset
I hope this information will be helpful for you and for any further assistance, feel free to contact us.
Regards,
Neha
Xiaomi Customer Support

same hear! i thing it happen after the October security update .

Rogerio Dec said:
I wrote to Xiaomi's support and here's the answer:
Hi,
Thank you for Supporting Xiaomi customer Support. I am Neha and I am sorry to know that you are facing the issue with the Smart Lock in your device.
I would request you to follow the below mentioned steps to reset the device after creating the backup in an external device/storage. Also, if the update is available then please update it.
Factory Data Reset :-
1. Go to the Settings
2. Select Backup and Reset
3. Go to Factory Reset
I hope this information will be helpful for you and for any further assistance, feel free to contact us.
Regards,
Neha
Xiaomi Customer Support
Click to expand...
Click to collapse
They have the same answer to everything

Same problem here only white screen appears.

Related

How to disable lockscreen password? Version 4.0.3

I made the the mistake of activating the lockscreen password feature of my Galaxy Note and now I can't seem to deactivate the feature. When trying to turn off screen lock password under the security menu - you will see in the screenshot that it "deactivate" option is greyed out.
Anyone know why its like this? How to go around this problem? By the way, I am using ICS Version 4.0.3.
kuplet said:
I made the the mistake of activating the lockscreen password feature of my Galaxy Note and now I can't seem to deactivate the feature. When trying to turn off screen lock password under the security menu - you will see in the screenshot that it "deactivate" option is greyed out.
Anyone know why its like this? How to go around this problem? By the way, I am using ICS Version 4.0.3.
Click to expand...
Click to collapse
if its a custom ROM...try Reflashing !!
Rulinglionadi said:
if its a custom ROM...try Reflashing !!
Click to expand...
Click to collapse
Nope its not a custom ROM. I'm using the official update from Samsung.
setting - security - screen lock - select None
Edit : sorry just now seen screenshot, its not available for you.
are using any password storage appl n deleted it?
I think wiping can solve this, but not advisable on ICS.
have you tried changing the option ? Like selecting Pin Number, Then see if 'None' becomes selectable ?
Sure is strange
kuplet said:
I made the the mistake of activating the lockscreen password feature of my Galaxy Note and now I can't seem to deactivate the feature. When trying to turn off screen lock password under the security menu - you will see in the screenshot that it "deactivate" option is greyed out.
Anyone know why its like this? How to go around this problem? By the way, I am using ICS Version 4.0.3.
Click to expand...
Click to collapse
Hi,
If you go to the samsungdive.com website and register your device, you will be able to reset any activation priorly set with the remote 'unlock screen' feature.
Pierrick
Thanks for all the replies. Was able to finally reset the "unlock screen" by doing it via the samsungdrive website. Now its back to its default setting which is "swype". Thanks all!
i've the same problem!
I've samsung galaxy note 2.. and i'm going through the same thing.. however, samsungdive.com hasn't solved the problem!! i'm really stuck and i want to cancel that lock screen password.. other options are grayed... heeeeelllllpppp
aj_china said:
I've samsung galaxy note 2.. and i'm going through the same thing.. however, samsungdive.com hasn't solved the problem!! i'm really stuck and i want to cancel that lock screen password.. other options are grayed... heeeeelllllpppp
Click to expand...
Click to collapse
Post it in the Note 2 forum.. u may get fast answers..
best98 said:
Hi,
If you go to the samsungdive.com website and register your device, you will be able to reset any activation priorly set with the remote 'unlock screen' feature.
Pierrick
Click to expand...
Click to collapse
Thanks a lot. Using an exchange account locked the screen of a Note 2. This was the solution.
kuplet said:
Thanks for all the replies. Was able to finally reset the "unlock screen" by doing it via the samsungdrive website. Now its back to its default setting which is "swype". Thanks all!
Click to expand...
Click to collapse
Ruud Westerhout said:
Thanks a lot. Using an exchange account locked the screen of a Note 2. This was the solution.
Click to expand...
Click to collapse
I am having the same problem and i am hating this pattern thing everytime to see the home screen.
I will be very glad and very thankful if u can please guide step by step process (a tutorial sort of). Coz i tried but doesnt seem to be doing the trick.
best98 said:
Hi,
If you go to the samsungdive.com website and register your device, you will be able to reset any activation priorly set with the remote 'unlock screen' feature.
Pierrick
Click to expand...
Click to collapse
Thanks a lot. Having the same problem and now solved by following this advice.
SGN2 screen lock option greyed out
aj_china said:
I've samsung galaxy note 2.. and i'm going through the same thing.. however, samsungdive.com hasn't solved the problem!! i'm really stuck and i want to cancel that lock screen password.. other options are grayed... heeeeelllllpppp
Click to expand...
Click to collapse
Same happened to me, not sure whether you've had solved yours.
Anyway, go to Setting<Security<Clear credentials
i know this is an old post, but i faced somewhat of a similar problem. couldnt select any option but pin and password, everything else was greyed out.
go to settings---->security---->clear credentials (at the very bottom)
its caused by some certificate which doesnt let u remove lockscreen. hope it helps.

Use biometrics with "swipe" screen lock?

Hi guys, so I've just updated to Oreo, and I found out that I can't use any biometrics anywhere unless I choose a "secure" screen lock! Is there a workaround for this? I've never used neither iris, nor face recognition nor fingerprint on my phone but always on apps. I can't do this anymore, the thing that bothers me the most is that I switched from Chrome to samsung internet to use samsung pass which of course now doesn't work unless I change my lock settings
Yes I'd like to know this. But I'm afraid the answer is no. Oreo is not a good step for Android in my opinion. There are lots of things no longer implimented or have been made clumsy and complicated.
JohnPyn said:
Hi guys, so I've just updated to Oreo, and I found out that I can't use any biometrics anywhere unless I choose a "secure" screen lock! Is there a workaround for this? I've never used neither iris, nor face recognition nor fingerprint on my phone but always on apps. I can't do this anymore, the thing that bothers me the most is that I switched from Chrome to samsung internet to use samsung pass which of course now doesn't work unless I change my lock settings
Click to expand...
Click to collapse
Yes there is a workaround lol. Root + custom rom and your ready to go
Sent from my SM-N950F using Tapatalk
As sammobile.com mentioned in this article, it won't be possible.

Smart unlock and mirrorshare

Hy guys
Im wondering is this bug or something.
I cant use smart unlock feature its empty not able to choose any option like it doesnt exist.
Also I can cast pictures via goigle pics app but phone doesnt recognise my android tv via smartshare.
Tnx
carlowise said:
Hy guys
Im wondering is this bug or something.
I cant use smart unlock feature its empty not able to choose any option like it doesnt exist.
Also I can cast pictures via goigle pics app but phone doesnt recognise my android tv via smartshare.
Tnx
Click to expand...
Click to collapse
Had the same issue
Go to settings-security & privacy
Scroll down to more and scroll down to Reliable agents. Disable Google smart lock and restart phone. Enable Google smart lock and you will see smart lock options
Skickat från min CLT-L29 via Tapatalk
Tnx
Solved smart unlock, now mirrorshare left to solve and then it could be good phone
carlowise said:
Tnx
Solved smart unlock, now mirrorshare left to solve and then it could be good phone
Click to expand...
Click to collapse
Sorry, can't help you there [emoji848]
Skickat från min CLT-L29 via Tapatalk
This seems to be a known bug. It will most probably happen again, I updated the Google Play Services to the latest beta and now it's working for two straight days in a row, before, it would stop and go white every one to two days.
anyone got it working?
I've found the setting.
You'll need a launcher such as Nova or use Tasker to send the intent. If using Nova Launcher simply add an Activities widget and select MirrorShare from the activities list. This will create a shortcut on your desktop.
If you want to launch with Tasker send an intent with the following:
ACTION: android.intent.action.VIEW
PACKAGE: com.huawei.android.mirrorshare
CLASS: com.huawei.android.airsharing.player.DeviceListActivity
If anyone would rather just have an apk to do this hit thanks and leave a comment, I'll compile my task into an app and post it here. Cheers!
[EDIT]
:facepalm:
MirrorShare is in the regular settings menu. Doesn't want to connect for me though it could be my TV.
I was asking about smartlock. Mirrorshare is working in my case with no problems
hexen88 said:
I was asking about smartlock. Mirrorshare is working in my case with no problems
Click to expand...
Click to collapse
See the post above for that ?
fredriks said:
Had the same issue
Go to settings-security & privacy
Scroll down to more and scroll down to Reliable agents. Disable Google smart lock and restart phone. Enable Google smart lock and you will see smart lock options
Skickat från min CLT-L29 via Tapatalk
Click to expand...
Click to collapse
Also mine seems to be limited to Bluetooth conditions only, you may need Bluetooth turned on and paired with something to activate it. If anyone has the old area based Smart Unlock from nougat working I'd love to know. I've built my own version of locale based Smart Unlock in Tasker and it works great. I can dig out my tutorial if you're interested in going down that rabbit hole. I have downloadable links to the tasks/profiles so all the hard work is done. But it does require Tasker and either a little knowledge or willingness to learn.
That would be perfect
Google Smart Lock was enabled in one of the spring/summer updates. (B128 for C432)
hexen88 said:
That would be perfect
Click to expand...
Click to collapse
Here's the link. I've got a few projects in that thread and the smart unlock is the one linked. Simple download the project file and import it into Tasker. It works better than regular Smart Unlock imo just make sure to
replace the placeholder with your SSID. If you have any questions please post to that thread and I'll answer promptly!
https://forum.xda-developers.com/hu...er-menu-root-app-tasker-t3821370/post77172305
fregor said:
Google Smart Lock was enabled in one of the spring/summer updates. (B128 for C432)
Click to expand...
Click to collapse
Maybe it was, but I have 152 update, and smartlock is not working like it wasn't before, even after 2 factory resets. It's just not working.
hexen88 said:
Maybe it was, but I have 152 update, and smartlock is not working like it wasn't before, even after 2 factory resets. It's just not working.
Click to expand...
Click to collapse
Hm, looks like you're correct. Huawei is odd...
experienced the same issue,after a few days from when I started using the mobile phone, and the only way to get rid of it was to enter in trusted agents, disable Smart Lock, reboot the device, enter in Trusted agents and turn Smart Lock On again. The Smart Lock issue is reported on official google Forum since more than a year on different models (Search for "SOLVED: Smart Lock options missing " on Google Help Forum). As only TEMPORARY solution is reported the trick on Trusted Agents I reported. As I mention it is indicated as temporary solution, since many users experienced this problem again after some time. It is unknown whether someone of the Android Dev Team is working on a fix, or ever heard about it.

Home button/finger print readrer

Had my phone for just over 90 days and the home button crapped out. It just suddenly stopped working. At first it disappeared in the settings menu and if I searched it would show options but they were all locked out. Did a hard reset and now it's as if it doesn't exists. Of course it's c605 and I'm in Canada bought from amazon hope the warranty checks out.
selfxd said:
Had my phone for just over 90 days and the home button crapped out. It just suddenly stopped working. At first it disappeared in the settings menu and if I searched it would show options but they were all locked out. Did a hard reset and now it's as if it doesn't exists. Of course it's c605 and I'm in Canada bought from amazon hope the warranty checks out.
Click to expand...
Click to collapse
What do you see when you go to Settings - System - System Navigation? Check Navigation Bar settings.
Make sure it's just not hidden, try swiping up from the bottom of your phone. Or you could enable the Navigation Dock.
ante0 said:
What do you see when you go to Settings - System - System Navigation? Check Navigation Bar settings.
Make sure it's just not hidden, try swiping up from the bottom of your phone. Or you could enable the floating navbar.
Click to expand...
Click to collapse
I can still use it but damn I was used to gestures and well just lame. When I search in settings it's no longer there.
selfxd said:
I can still use it but damn I was used to gestures and well just lame. When I search in settings it's no longer there.
Click to expand...
Click to collapse
Oh, I thought you meant the Nav bar, but it seems your whole fingerprint reader is gone?
It's weird though. If you could use gestures on it... That's usually only available to front mounted fingerprint readers.
This is the prop that's supposed to enable it: ro.config.hw_triple_finger=true
I could get it working on previous builds, but it's not working anymore. edit: I lied, that was 3 finger screenshot.
See if you can reinstall your current build using eRecovery
Edit: it seems I assumed you had a Mate 10 Pro which has a rear fp reader, but you have a Mate 10 according to your post history. If the FP reader/home button is broken you should get it rrplaced
ante0 said:
you have a Mate 10 according to your post history. If the FP reader/home button is broken you should get it rrplaced
Click to expand...
Click to collapse
Yup, definitively ask for a replacement and contact Huawei customer service about the issue. Give a try to backup and factory reset in order to check it's not a software issue.
You could also use Gesture Control, free version has no nagging ads and should be enough, but without fp reader, I'd be lost.
Because of being in Canada and the device not being sold in Canada they were of no help. But on a brighter note I bought the device from Amazon and they have agreed to allow me to return the device.
I will say if anyone is every looking to buy a device from jpmobiles.com DON'T!! At the time of my purchase it did not state no warranty included. Sometime after my purchase the description was updated and they just gave me the run around even tho I had many screenshots to disprove them. The best thing out of this is I'm about to go get the P20 Pro. :good:

Google assistant not working when screen is off and locked

Hi
I cannot access google assistant when screen is off its working fine when phone is locked but screen is on but not working when screen is off
I have tried all option found on google and my all settings of lock screen are on but still when i say hey google when phone is locked and sceeen is off nothing happend
komalsaeed said:
Hi
I cannot access google assistant when screen is off its working fine when phone is locked but screen is on but not working when screen is off
I have tried all option found on google and my all settings of lock screen are on but still when i say hey google when phone is locked and sceeen is off nothing happend
Click to expand...
Click to collapse
sounds like a permisson issue. if you can't fix it yourself, your best bet is to contact support and raise the concern with them.
Akira_Kitsune said:
sounds like a permisson issue. if you can't fix it yourself, your best bet is to contact support and raise the concern with them.
Click to expand...
Click to collapse
All permission are on
All options are on

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