Google assistant not working when screen is off and locked - Vivo V20 SE Questions & Answers

Hi
I cannot access google assistant when screen is off its working fine when phone is locked but screen is on but not working when screen is off
I have tried all option found on google and my all settings of lock screen are on but still when i say hey google when phone is locked and sceeen is off nothing happend

komalsaeed said:
Hi
I cannot access google assistant when screen is off its working fine when phone is locked but screen is on but not working when screen is off
I have tried all option found on google and my all settings of lock screen are on but still when i say hey google when phone is locked and sceeen is off nothing happend
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sounds like a permisson issue. if you can't fix it yourself, your best bet is to contact support and raise the concern with them.

Akira_Kitsune said:
sounds like a permisson issue. if you can't fix it yourself, your best bet is to contact support and raise the concern with them.
Click to expand...
Click to collapse
All permission are on
All options are on

Related

Smart Lock Disappeared

Hey everyone so I've had my phone set up with Smart Lock with my Moto 360.. I also have it to be unlocked in Trusted Places such as my home. But just an hour ago it disappeared. Couldn't find a thread on this so maybe its just me?
Anyone else having this issue?
Edit: Only Thing I can think of is I updated to the New Google Play Services 6.5.88. Can anyone confirm this if you're on 6.5.87
Thank you!
When I updated mine it took away the face unlock specifically. I uninstalled all updates and reinstalled it again to get the functionality back.
mmolitor87 said:
When I updated mine it took away the face unlock specifically. I uninstalled all updates and reinstalled it again to get the functionality back.
Click to expand...
Click to collapse
Lol damn Uninstall is not highlighted... Meh
If you are on a custom ROM, then check the Google Services Framework database gservice.db. In the main table there is a switch field to enable hardware location smart lock.
The exact field name is:
location:enable_hardware_geofencing
It has to be set to true for trusted places to work. I have found that it is not always set to true and the smartlock trusted places function simply is not there.
Try clearing your data on google services framework if you don't have face unlock.
Hmm, I am on a custom ROM (Rastapop) and I don't have the Face Unlock feature (I have Smart Lock though). All my apps are updated. How can I check Google Services version, how can I update it and how do I get face unlock again?
I'm running 5.0.2 btw.

No smart voice unlock ??

Hi I still didn't get the smart voice unlock ? I am on stock and latest play service and Google app . I am from UK any advice ??
iRimas said:
Hi I still didn't get the smart voice unlock ? I am on stock and latest play service and Google app . I am from UK any advice ??
Click to expand...
Click to collapse
its called google now. enable it, turn on all the options.. then, when the phones screen is off, unplugged or plugged in, say ok google, and itll wake your device up. if thats not what you meant, the nexus 6 doesnt have any other way to unlock your phone with voice. oh, btw, questions go into the q&a section, not into general.
My google now is enable but I can't see and voice unlock feature on my smart lock list . ?
iRimas said:
My google now is enable but I can't see and voice unlock feature on my smart lock list . ?
Click to expand...
Click to collapse
I think you mean trusted voice. We have been discussing it here:
http://forum.xda-developers.com/showthread.php?t=3080644
However, it seems Google may have stopped the roll out due to issues.
iRimas said:
My google now is enable but I can't see and voice unlock feature on my smart lock list . ?
Click to expand...
Click to collapse
long press any empty space on tbe screen, press settings, press voice, press ok google detection, now turn on all 3 options
I believe they are asking about the new Smart Lock feature Trusted Voice.....and maybe we dont get it
from Droid Life:
http://www.droid-life.com/2015/04/16/no-trusted-voice-option-coming-to-the-nexus-6/
cmh714 said:
I believe they are asking about the new Smart Lock feature Trusted Voice.....and maybe we dont get it
from Droid Life:
http://www.droid-life.com/2015/04/16/no-trusted-voice-option-coming-to-the-nexus-6/
Click to expand...
Click to collapse
Thank you for reiterating what I said two posts above yours.
Evolution_Freak said:
Thank you for reiterating what I said two posts above yours.
Click to expand...
Click to collapse
Missed that obviously
cmh714 said:
Missed that obviously
Click to expand...
Click to collapse
No worries.
thanks for the quick response . i think its not rolling anymore . thanks

OK Google - PROBLEMS

I use ok google all the time to send texts especially when driving. frequently i am getting an error where she says
"actually, i can't do that while the device is locked" after unlocking with fingerprint it isn't recognized that the device is unlocked for some reason
it seems to be a MIUI problem as there is a huge thread http://en.miui.com/thread-274084-1-1.html
anyone know a solution?
also, one suggestion from Google is to just turn on Trusted Voice so that you can use the OK Google command when the device is locked. when i turn this on the OK Google command does not work and is not recognized no matter what screen i'm on let alone with the device locked
anyone ran into similar problems with the Mix?
I have a similar issue...If I disable lock pattern and then re-enable it it will work. A bit of hit and miss really. Would love a proper solution if there is one.
bbourizk said:
I have a similar issue...If I disable lock pattern and then re-enable it it will work. A bit of hit and miss really. Would love a proper solution if there is one.
Click to expand...
Click to collapse
Same. I can't get it working from a black screen. My other devices will wake up and "listen". On the Mix, I have to activate the screen and then say ok google for it to listen. I did the resetting the lock screen and it did help get ok google to listen on the lock screen. So thanks for that.
I also have the same problem with the latest Google app but it works with version 4.92.16 except that I'm not able to use ok Google from screen off. I hope there's a solution to this
Not sure if i just haven't used OK Google enough yet, or if it has legit fixed the problem...but after converting google to a system app i have not run into this error yet with over 20 times using OK Google. we will see if it holds up.
did you have this problem before making it system app and went away after?
I figured this out.
Browse to Google App > Settings > Voice > "OK Google Detection" and enable "Personal results"
Kind of a workaround, since this allows actions when your device is locked, but works well for me.
I don't have that option for enable Personal results.
I only have
From the Google App
From Any Screen
Trusted Voice
While Driving
All four are enabled.
personal ressults has always been enable and still no joy.
I don't even have while driving.
Only three options.
I don't think it's a MIUI thing. It happens on my Google Pixel XL with the latest Nougat. Same message.

Smart unlock and mirrorshare

Hy guys
Im wondering is this bug or something.
I cant use smart unlock feature its empty not able to choose any option like it doesnt exist.
Also I can cast pictures via goigle pics app but phone doesnt recognise my android tv via smartshare.
Tnx
carlowise said:
Hy guys
Im wondering is this bug or something.
I cant use smart unlock feature its empty not able to choose any option like it doesnt exist.
Also I can cast pictures via goigle pics app but phone doesnt recognise my android tv via smartshare.
Tnx
Click to expand...
Click to collapse
Had the same issue
Go to settings-security & privacy
Scroll down to more and scroll down to Reliable agents. Disable Google smart lock and restart phone. Enable Google smart lock and you will see smart lock options
Skickat från min CLT-L29 via Tapatalk
Tnx
Solved smart unlock, now mirrorshare left to solve and then it could be good phone
carlowise said:
Tnx
Solved smart unlock, now mirrorshare left to solve and then it could be good phone
Click to expand...
Click to collapse
Sorry, can't help you there [emoji848]
Skickat från min CLT-L29 via Tapatalk
This seems to be a known bug. It will most probably happen again, I updated the Google Play Services to the latest beta and now it's working for two straight days in a row, before, it would stop and go white every one to two days.
anyone got it working?
I've found the setting.
You'll need a launcher such as Nova or use Tasker to send the intent. If using Nova Launcher simply add an Activities widget and select MirrorShare from the activities list. This will create a shortcut on your desktop.
If you want to launch with Tasker send an intent with the following:
ACTION: android.intent.action.VIEW
PACKAGE: com.huawei.android.mirrorshare
CLASS: com.huawei.android.airsharing.player.DeviceListActivity
If anyone would rather just have an apk to do this hit thanks and leave a comment, I'll compile my task into an app and post it here. Cheers!
[EDIT]
:facepalm:
MirrorShare is in the regular settings menu. Doesn't want to connect for me though it could be my TV.
I was asking about smartlock. Mirrorshare is working in my case with no problems
hexen88 said:
I was asking about smartlock. Mirrorshare is working in my case with no problems
Click to expand...
Click to collapse
See the post above for that ?
fredriks said:
Had the same issue
Go to settings-security & privacy
Scroll down to more and scroll down to Reliable agents. Disable Google smart lock and restart phone. Enable Google smart lock and you will see smart lock options
Skickat från min CLT-L29 via Tapatalk
Click to expand...
Click to collapse
Also mine seems to be limited to Bluetooth conditions only, you may need Bluetooth turned on and paired with something to activate it. If anyone has the old area based Smart Unlock from nougat working I'd love to know. I've built my own version of locale based Smart Unlock in Tasker and it works great. I can dig out my tutorial if you're interested in going down that rabbit hole. I have downloadable links to the tasks/profiles so all the hard work is done. But it does require Tasker and either a little knowledge or willingness to learn.
That would be perfect
Google Smart Lock was enabled in one of the spring/summer updates. (B128 for C432)
hexen88 said:
That would be perfect
Click to expand...
Click to collapse
Here's the link. I've got a few projects in that thread and the smart unlock is the one linked. Simple download the project file and import it into Tasker. It works better than regular Smart Unlock imo just make sure to
replace the placeholder with your SSID. If you have any questions please post to that thread and I'll answer promptly!
https://forum.xda-developers.com/hu...er-menu-root-app-tasker-t3821370/post77172305
fregor said:
Google Smart Lock was enabled in one of the spring/summer updates. (B128 for C432)
Click to expand...
Click to collapse
Maybe it was, but I have 152 update, and smartlock is not working like it wasn't before, even after 2 factory resets. It's just not working.
hexen88 said:
Maybe it was, but I have 152 update, and smartlock is not working like it wasn't before, even after 2 factory resets. It's just not working.
Click to expand...
Click to collapse
Hm, looks like you're correct. Huawei is odd...
experienced the same issue,after a few days from when I started using the mobile phone, and the only way to get rid of it was to enter in trusted agents, disable Smart Lock, reboot the device, enter in Trusted agents and turn Smart Lock On again. The Smart Lock issue is reported on official google Forum since more than a year on different models (Search for "SOLVED: Smart Lock options missing " on Google Help Forum). As only TEMPORARY solution is reported the trick on Trusted Agents I reported. As I mention it is indicated as temporary solution, since many users experienced this problem again after some time. It is unknown whether someone of the Android Dev Team is working on a fix, or ever heard about it.

smart lock not working

smart lock feature suddenly it stopped working and only I see white screen on the smart lock settings page.
solution:
Security and Fingerprint - Trusted Agents - Smart Lock - Enable Disable Enable - Reboot
but at the next reboot the problem reappears
for me its the same...
Same here
Enviado desde mi Mi A2 mediante Tapatalk
I have the same problem and I can't turn the smartlock off or on again, I only have a white screen.
Yup same here
adam526 said:
for me its the same...
Click to expand...
Click to collapse
Me as well
Sent from my Mi A2 using Tapatalk
Found a solution over at MIUI-Forum:
* deactivate smart-lock at trusted agents
* restart device
* reactivate smart-lock at trusted agents
Worked for me, give it a try!
It worked! Thanks for sharing.
With this and the battery drain as a result of the fingerprint scanner, MI A2 is starting to feel like a bad choice. Hope Pie update brings some good news.
ralph_sdino said:
Found a solution over at MIUI-Forum:
* deactivate smart-lock at trusted agents
* restart device
* reactivate smart-lock at trusted agents
Worked for me, give it a try!
Click to expand...
Click to collapse
Same issue here. The face recognition worked perfectly for about 1 week and now the "Smart Lock" feature isn't working (doesn't unlock the screen, the settings page is white, and if I do the "untick from trusted agent" workaround, it only works until the next reboot).
Any way we can push Google/Xiaomi to fix it? The only reason I needed this "Smart Lock" from the beginning was the lack of working finger print reader (which I honestly can't understand how they release a device with such a huge issue).
Same problem here
Same! Tried rebooting and it worked, but I have to keep rebooting every day so it works! It is annoying!!!!
K285490 said:
Same issue here. The face recognition worked perfectly for about 1 week and now the "Smart Lock" feature isn't working (doesn't unlock the screen, the settings page is white, and if I do the "untick from trusted agent" workaround, it only works until the next reboot).
Any way we can push Google/Xiaomi to fix it? The only reason I needed this "Smart Lock" from the beginning was the lack of working finger print reader (which I honestly can't understand how they release a device with such a huge issue).
Click to expand...
Click to collapse
Same here, enabled smart lock as a temporary solution to the FP bug, but today I wanted to experiment more with the FP and after disabling face unlock I'm stuck with the white screen... This phone is a never-ending source of bugs
otousama said:
Same here, enabled smart lock as a temporary solution to the FP bug, but today I wanted to experiment more with the FP and after disabling face unlock I'm stuck with the white screen... This phone is a never-ending source of bugs
Click to expand...
Click to collapse
Same, i tried face unlock to go around finger print but it doesnt work either. This phone is the worst purchase i have ever done in some time. It's like a feature phone of 2010. Android one is already bare bones the the little remaining features are crippled and bugged
bartoloandre98 said:
Same, i tried face unlock to go around finger print but it doesnt work either. This phone is the worst purchase i have ever done in some time. It's like a feature phone of 2010. Android one is already bare bones the the little remaining features are crippled and bugged
Click to expand...
Click to collapse
Same for me. I turn off the phone every night and the Smart Lock page turns blank again and again!
ralph_sdino said:
Found a solution over at MIUI-Forum:
* deactivate smart-lock at trusted agents
* restart device
* reactivate smart-lock at trusted agents
Worked for me, give it a try!
Click to expand...
Click to collapse
Didn't work here...
ralph_sdino said:
Found a solution over at MIUI-Forum:
* deactivate smart-lock at trusted agents
* restart device
* reactivate smart-lock at trusted agents
Worked for me, give it a try!
Click to expand...
Click to collapse
Nice! Thank you!
I wrote to Xiaomi's support and here's the answer:
Hi,
Thank you for Supporting Xiaomi customer Support. I am Neha and I am sorry to know that you are facing the issue with the Smart Lock in your device.
I would request you to follow the below mentioned steps to reset the device after creating the backup in an external device/storage. Also, if the update is available then please update it.
Factory Data Reset :-
1. Go to the Settings
2. Select Backup and Reset
3. Go to Factory Reset
I hope this information will be helpful for you and for any further assistance, feel free to contact us.
Regards,
Neha
Xiaomi Customer Support
same hear! i thing it happen after the October security update .
Rogerio Dec said:
I wrote to Xiaomi's support and here's the answer:
Hi,
Thank you for Supporting Xiaomi customer Support. I am Neha and I am sorry to know that you are facing the issue with the Smart Lock in your device.
I would request you to follow the below mentioned steps to reset the device after creating the backup in an external device/storage. Also, if the update is available then please update it.
Factory Data Reset :-
1. Go to the Settings
2. Select Backup and Reset
3. Go to Factory Reset
I hope this information will be helpful for you and for any further assistance, feel free to contact us.
Regards,
Neha
Xiaomi Customer Support
Click to expand...
Click to collapse
They have the same answer to everything
Same problem here only white screen appears.

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