Whitestone dome warranty? - Samsung Galaxy Note 8 Accessories

I've failed 3 installs so far air bubbles under the glass.can I get my money back?
Also trying to remove the go as was impossible and they shatted into bits in my hands .pure waste of money. I watched like 20 vids on how to do it .But the problem for me was dropping the glass it always leave bubbles like 20 all around
I got it from UK mobile fun I hope they don't ask to send it back because the glass is shattered into hundreds of tiny bits trying to ripp the glass off the screen

I can't remove the rest of this dome glass it's impossible to remove I've tried a hairdryer please help inn freaking out
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Update I had to take it to a shop to get then to remove the glass and it damaged my screen .white stone dome sucks badly

I. Using the phone naked now as the dome glass has scratched the **** out of m6 note 8 screen anyway

I feel for you, but the fact that you tried 3 installs when the kit only includes 2 batches of adhesive makes me think that things didn't go properly at all. Where did you get the extra adhesive?

Op I absolutely still you when I first tried Domeglass. I ordered mine from Amazon and failed to 2 installations. I then did contact their customer support through Amazon. They acknowledged my bad luck and offered me a 99% off voucher. I also heard that there is lifetime guarantee for the glass for one exchange (not sure). I would recommend you to do the same. This is a company that I keep coming back for its excellent product quality and customer service.
It is tough for a beginner to install the protector. The trick is not dropping the glass on the glue but to set it and let the glue run down to the glass. There is a tab part that goes into the frame to keep the glass held up in an inclined position. Never uv the glass or adjusting it after it's in contact with the glue. It is possible to wash the glue and glass and reinstall the protector.
I understand the pain needing to read everything on the guide and follow the video literally step by step. It is however worth it. Smooth glass, great protection, durable.
---------- Post added at 12:19 PM ---------- Previous post was at 12:17 PM ----------
StevePritchard said:
I feel for you, but the fact that you tried 3 installs when the kit only includes 2 batches of adhesive makes me think that things didn't go properly at all. Where did you get the extra adhesive?
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Click to collapse
I have recently ordered a new set from amazon. The new set contains 3 glues and 2 glasses. It is also possible to order the uv glue separately (not sure if whitestone sells it separately but I saw it on amazon).

Can anybody check to see whether they have the option to order a warranty replacement on the Whitestone website. I'm having problems because there's no checkbox to select the item or button to press on the warranty request page. They have suggested re-registering my product, but that hasn't made any difference.

StevePritchard said:
Can anybody check to see whether they have the option to order a warranty replacement on the Whitestone website. I'm having problems because there's no checkbox to select the item or button to press on the warranty request page. They have suggested re-registering my product, but that hasn't made any difference.
Click to expand...
Click to collapse
For future reference, if anybody has the same issue, the website accepted by warranty request if I selected a purchase date in 2018 (rather than 2017 when I actually purchased the item).

Related

Invisible Shield

Anybody have an invisible shield installed on their Droid 3? I just got mine in the mail today and i tried putting it on but the corners on the back keep popping up...I really dont want to pull it up and try to reinstall because I already ran out of the solution they gave me and had to use some leftover from my Touch Pro2's install kit. Any advice is helpful Thanks
Yes I had the same problem. I think I fixed it by starting at one corner of the phone, holding it down for a few seconds and slowly moving all over the outer edge. There are a few spots that curl up but it looks good.
It sucks, I think it took me an hour to get it how I felt comfortable it would not peel off.
Just keep working at it. It feels like they rushed production and it does not fit the phone the correct way.
Sent from my DROID3
yeah for all my other phones the corners were cut so the side flap folded down and the top flap had an extra edge so u could fold it up and wrap the extra peice around the corner. it looks like this one the corners are just rounded...i tried the 'palming' method and it's working but still peels up after a while. I'm trying to be patient but it's still rather annoying.
If you ran out of the solution you can just fill it up with water, the manual says up to 3 times or so. Its just soap and water.
Sent from my DROID3 using XDA App
rda990 said:
If you ran out of the solution you can just fill it up with water, the manual says up to 3 times or so. Its just soap and water.
Sent from my DROID3 using XDA App
Click to expand...
Click to collapse
Wow, that's crazy haha. I guess I should practice reading the manuals more, after doing it so many times I just take out the plastic and start going to work. This was the first time i got a refillable bottle though, maybe it's something new they do?
On another note...
As an update, i ended up taking it to a zagg kiosk at the mall and i must say, I wish i had done that to begin with. I really didn't see how their installation could be so amazing but it was FLAWLESS...I kind of wish I had stayed and watched her do it instead of walking around the mall. Maybe I could have learned her secrets so I could make it look that good myself next time around haha.
These pics were taken within 5 minutes of leaving the mall. No bubbles at all, and all corners stayed down.
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It cost $10 for the install but i think it was worth it. If it ever peels i can go get it replaced for free.
I was thinking about getting one of the invisible shields, but they seemed a bit expensive, and with a $10 applying fee (I doubt I'll be able to get it on) that's a lot for a protective film. Just wondering if other people think they're worth the price.
I think it's definitely worth the price IF you use your phone like me. I refuse to put it in a hard case and always keep in in my pocket, so it basically eliminates scratches and prevents drops because it adds a better grip/feel to the phone. Especially when taking it out of my pocket there's a chance of it slipping out of my fingers so the full body works for me. Even if you do use a case, though, the screen protector is probably a good idea. It's the best one but since it's thicker some people don't like it. I got used to it on my Touch Pro and since then i've never noticed it being hard to slide my finger on the screen. It's all up to preference basically, but there's a reason why you get multiple protectors with the cheaper versions vs. 1 with invisible shield. It just works.
Also search online for online coupons, i used Zagg20 to get a 20% discount, so all together with the install it was a little over $30. Either way you get a lifetime warranty, but if you don't get it installed by them you have to remove, ship, and reinstall the new invisible shield yourself (they reimburse for shipping) and I didn't want to struggle with the back again.

my focus s lost a game of rock, paper, scissors, gorilla glass

as it turns out, rock beats gorilla glass....
dropped it in my drive way last night getting into the car, fell about 4 feet and bounced twice. best part, this was a warranty replacement i got about 3 weeks ago, no insurance! woohoo!
small pieces are shifted a little, and i cut my ear on them already. phone still works great though, lol.
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Gorilla Glass ditto!
yep! Ditto for my wife. 2.5 feet from a bedside table. Amazingly, it works and views perfectly! She's not ready to replace it with the next victim digitizer, yet, because she wants to get another drop out of her system, first. I did write Corning and they deferred to the manufacturer. I haven't been able to locate a replacement digitizer. There was one on eBay, but it said that it was a combo screen and digitizer and didn't come separately. Not believing that. Sorry.
matt
livejazz said:
yep! Ditto for my wife. 2.5 feet from a bedside table. Amazingly, it works and views perfectly! She's not ready to replace it with the next victim digitizer, yet, because she wants to get another drop out of her system, first. I did write Corning and they deferred to the manufacturer. I haven't been able to locate a replacement digitizer. There was one on eBay, but it said that it was a combo screen and digitizer and didn't come separately. Not believing that. Sorry.
matt
Click to expand...
Click to collapse
that's also $180 on ebay. i read somewhere that samsung will replace it for $160, that would be a good deal.
I broke my screen like the photo and I haven't warranty. Do you know where can I repair the phone?
Anyone found a replacement screen yet?
rquinn19 said:
Anyone found a replacement screen yet?
Click to expand...
Click to collapse
Curious about this as well. I have a focus S that has a cracked screen too and can't find a replacment anywhere. Why is it that this phone has no screen replacement parts? I called Samsung and they want $150 plus tax for the repair. NO THANKS! you can buy this phone at a great deal for about $200 or so manufacturer refurbished. makes no sense to pay $150 for a screen repair.
DAMN.
I just bought an "S" off craiglist. I got to take it out of the packaging to test it... AND BANG.. slips right out of my hand.. Luckily it landed on the backside..
Only 2 scuff marks.
Great phone, but have to be super careful..
Coming from a palm centro, im not used to that..lol

[Q] Will backs be sold?

I've noticed that through all these stories of cracked backs, that no one has bothered to talk about the back of the phone. It seems to be removable with the screws on the back and comes off as a whole piece like so:
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What does this mean for someone selling backs? I feel like if that was an option, they would be loaded in cash, I mean there can't be that many crucial components on the back-plate (I have only heard that the NFC antenna resides on the back), so you could make em' cheap and sell them for like $40 to replace the once whole and now shattered remains of the sad glass back known as everyone on the XDA's phone backside.
According to iFixit:
Step 8
The rear cover of most phones is a ho-hum piece of plastic that serves no real purpose other than covering the battery. That is not the case here.
A number of pressure contacts power the NFC antenna and connect the induction coil needed for wireless charging to the motherboard.
With "wireless charging" listed as an official tech spec for the Nexus 4, we were anxious to try it out on our device. Alas, the phone doesn't ship with a wireless charger. Boo.
Two years ago, Google brought NFC to the smartphone realm with the Nexus S. It's been a long road, but the technology seems to finally be catching on.
Click to expand...
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I am sure there will be a market for it to some extent.
Else we will have issues where you see kid nappings where ppl are slipped a ruffie in vegas and they wake up in a tub with the back of thier phone missing.
I certainly hope someone eventually starts selling replacement backs but I disagree slightly about the purported simplicity of offering up a replacement.
Sure, the back is not irreversibly integrated into the rest of the phone, but there is a whole lot more built into the back assembly than say perhaps the other classic example of a mass production phone that had the misfortune of featuring a glass back, the iPhone 4/4S. Say what you will about apple on a myriad of other topics, but at least on the 4/4S design the rear glass was not integrated into any other part of the phone, you could replace it with 2 screws and for 10 dollars.
The problem with the N4 is that I shouldn't need to replace the entire back assembly of the phone, just the finicky glass plate. However, that is bonded to the back of the phone with adhesive and it remains to be seen if there will be any viable way to replace it... but I'm assuming not.
tweaked said:
Else we will have issues where you see kid nappings where ppl are slipped a ruffie in vegas and they wake up in a tub with the back of thier phone missing.
Click to expand...
Click to collapse
This isnt really on topic at all, but it reminded me of this: xkcd : Ice
That said, wonder if there will be third party backs made of plastic?
There are antennas in there (at least the NFC ones) and it will be more expensive then a plain plastic one with nothing, but at least i'd satisify those among us that wish it didnt have a glass back.

Whitestone dome alternate replacement glass

Sorry to make another Whitestone dome thread but I remember reading on XDA months ago about people trying other glass screen protectors with the adhesive/UV light and jig from a Whitestone dome kit.
Essentially I broke my Whitestone dome and I don't really feel like paying them another 35USD just for the glass. Does anybody have any experience trying this?
Thanks.
WHITESTONE5 said:
Whitestone Dome Glass offer a LIMITED LIFETIME WARRANTY
- provides Limited Lifetime Warranty means that if your Dome Glass is damaged or worn, you could request replacement through Whitestone's webpage and pay only $12 or $15 for a replacement kit.
Visit Whitestone's website!
Click to expand...
Click to collapse
Hi!
I'm glad you responded. I'm currently debating this exact issue with your customer service team.
They are saying my warranty is only through the distributer (MobileZapp) and it is impossible to register the product on whitestone's website. Meanwhile, other distributers (Mobilefun UK) can be registered on the website and receive a warranty replacement.
Would you like to see my conversation with your customer service representative?
WHITESTONE5 said:
Whitestone Dome Glass offer a LIMITED LIFETIME WARRANTY
- provides Limited Lifetime Warranty means that if your Dome Glass is damaged or worn, you could request replacement through Whitestone's webpage and pay only $12 or $15 for a replacement kit.
Visit Whitestone's website!
Click to expand...
Click to collapse
I'm buying from Amazon USA but I'm currently living outside the USA.So I will use third-party parcel.
is it covered under ur limited warranty if god forbids it broke?
dr.memo1o said:
I'm buying from Amazon USA but I'm currently living outside the USA.So I will use third-party parcel.
is it covered under ur limited warranty if god forbids it broke?
Click to expand...
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I think you're going to have a tough time of it. You can see my interaction with whitestone's customer service attached;
Now customer service and the XDA whitestone rep are eerily silent.
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For me it is the second time that after a small fall breaks in a corner, I'm looking for a valid alternative, but I do not know which one.
this little one works well but it's very delicate, it got me tired,
I can not ask for the replacement every time I fall.
im going to try this glass (2pcs for 15usd)
https://www.aliexpress.com/item/2pc...quid-Glue-For-Samsung-Galaxy/32869216747.html
akslow said:
im going to try this glass (2pcs for 15usd)
https://www.aliexpress.com/item/2pc...quid-Glue-For-Samsung-Galaxy/32869216747.html
Click to expand...
Click to collapse
Estimated Delivery Time:43-59days, hahaha...
akslow said:
im going to try this glass (2pcs for 15usd)
https://www.aliexpress.com/item/2pc...quid-Glue-For-Samsung-Galaxy/32869216747.html
Click to expand...
Click to collapse
babak said:
Estimated Delivery Time:43-59days, hahaha...
Click to expand...
Click to collapse
Unfortunately after my last email exchange with Whitestone they have decided to ignore me. Great customer service guys. Pretend you don't have a lifetime warranty and then ignore me when I prove it to you.
I'll give the aliexpress one a go.

Nexus 6 midfram

I have a question what is this silver thing called that is on the back that covers some of the device? I ordered a digitizer + midfram assembly and I didnt get the silver thing. I'm trying to contact the seller now. Do I got to have the silver guard to use the phone?
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[strikeout] I think that the midframe hides the silver shield. And that your picture was taken without a midframe. [/strikeout]
The above is wrong, sorry. When the midframe is included, the shield should also be there.
In a few days, I'll perform the same operation on my phone, then I'll know more.
Super_SU01 said:
I have a question what is this silver thing called that is on the back that covers some of the device? I ordered a digitizer + midfram assembly and I didnt get the silver thing. I'm trying to contact the seller now. Do I got to have the silver guard to use the phone?
View attachment 4508407
Click to expand...
Click to collapse
Yes you do have to have the silver guard. That is the RF shield, which eliminates interference during a call from the device components. If you're replacing the midframe and digitizer you should be able to reuse the shield from the existing midframe.
I thought I would need that. Thank you. First I ordered a digitizer midfram assembly and it had everything I needed but the touch didn't work. 2nd time i bought a lcd digitizer midfram + assembly and the guard didn't come with it. I have ordered several of these digitizers and have never had an issue up untill now. I would have used my old metal guard but I threw it away because I always have ordered the whole assembly. From now one I'll keep my old stuff. It's very aggravating that this now makes the 3rd time trying to get what I need. The picture that I posted on here is the one I ordered. Now it'll be my luck that it will take forever before the seller responds to my message.
Strephon Alkhalikoi said:
Yes you do have to have the silver guard. That is the RF shield, which eliminates interference during a call from the device components. If you're replacing the midframe and digitizer you should be able to reuse the shield from the existing midframe.
Click to expand...
Click to collapse
This is what I received from the ebay seller. And needless to say I'm pissed.
Be very careful when buying from ebay especially if it involves a part/s for the Nexus 6. The seller lied to me and said that I ordered somthing in which I did not, so now I have almost a hundred bucks in a lcd digitizer. Does anyone know where I can buy the silver guard thing?
If I end up with a spare, I can send it to you. I'll know in a few days.
I'll pay u for it.
I appreciate that. My son's been waiting for almost a month because everytime I order I end up not getting all the parts. The seller offered to give me a partial refund of 10% and to take it to a repair shop. I told the seller that I have replaced several lcd's on the nexus 6 and that I wasn't going to pay another 50 bucks or more to fix somthing that you (seller) screwed up in the first place.
runekock said:
If I end up with a spare, I can send it to you. I'll know in a few days.
Click to expand...
Click to collapse
I found a device for cheap that's got what I need.

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