Related
Helloo,
I think USPS is the worst courier company( sub by government) ever. It's so worst Canada post seems 200% better than it. I know it's sub by the government but come on you got to have some type of standard even if your are dirty cheap than the rest of companies.
who agrees to what i'm saying?
Lol!
And you don´t have to deal with Servicio Postal Mexicano (MexPost) compared with them USPS is the best service in the world!!!
In my area that title goes to FedEx. They always leave my stuff on the porch and they don't even ring the door bell. I've passed on a few things because it was being delivered by them.
Honestly I have no issues with USPS, packages are always on time here. Always 2-3 days via priority from the US. But, then again your in Canada and it takes longer to ship out of country even if we are all in the same continent. It took 3 weeks for a package I sent to germany to arrive. Make sure you sender of your leo (what im guessing your complaining about) filled out the custom INTL. form otherwise your package wont be accepted into the country
I received my Hd2, It's purplelicious. But, my girlfriend thinks its BIG
That goes in my sig
PurpleSmurfLlama said:
Honestly I have no issues with USPS, packages are always on time here. Always 2-3 days via priority from the US. But, then again your in Canada and it takes longer to ship out of country even if we are all in the same continent. It took 3 weeks for a package I sent to germany to arrive. Make sure you sender of your leo (what im guessing your complaining about) filled out the custom INTL. form otherwise your package wont be accepted into the country
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i agreee with you...never had a problem locally or internationally..they come on time and very fast too
htc fan89 said:
I received my Hd2, It's purplelicious. But, my girlfriend thinks its BIG
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I feel your pain mate The wife says that it looks like a femine towel
M_T_M said:
I feel your pain mate The wife says that it looks like a femine towel
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Lol.....
Diamond_dawg said:
i agreee with you...never had a problem locally or internationally..they come on time and very fast too
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Me too, I brought many products from usa via USPS and its PREFECT.
Will name few :
HTC FUZE ( Paid 50$ customs though ),
ATI 4850 Graphic card ( Paid 50$ customs though ),
Fuze LCD and flex cable,
Car pedal covers,
and etc etc.
For custom dutiable products, I get in 20 days and non custom dutiable products and small products in one week. Hongkong post takes 15+ days to reach me ( india ).
I guess it's good at least i didn't receive a cracked hd2 lol. But, I'm never shipping with usps again
But FedEx and UPS are soo expensive. Shipping a Touch pro 2 to Germany via UPS cost half the price I sold it for ($150 for shippin 3 months ago)! But I ended up just doign USPS and it only took about 3 weeks (give or take) to arrive.... a short time indeed
orb3000 said:
Lol!
And you don´t have to deal with Servicio Postal Mexicano (MexPost) compared with them USPS is the best service in the world!!!
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That sadly is true Makes me wanna go back to mexico lol theres no place like home
Damn right!!
htc fan89 said:
I received my Hd2, It's purplelicious. But, my girlfriend thinks its BIG
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Click to collapse
My girlfriend thinks it's big too. Sometimes she lays looking to the other side while we're in bed while I play with it. I let her play with it SOMETIMES! but she usually just uses it at night. Sometimes when I'm sleeping, she reaches over and takes it. she shakes it up because I made her think that there's a game that you can do that with. And then when she's done with it, she puts it back and falls asleep in the same position like nothing ever happened. . . all on my HTC HD2 of course.
You guys are right USPS is terrible. I will be waiting for a package all week and once it finally gets here the mail lady leaves a card in my mailbox saying sorry we missed you. You can pick your item up tomorrow and never even bothers to get out of her truck to see if im home.
It's signature confirmation and that is put on by the sender. It's purpose is to make sure you recieved your item. It is frustrating to have to pick up the package (you can't go until the next day at a certain time) the next day.... especially when it's important.
DPD for me.
Once left the package infront of my door when I wasn't there and It got stolen.
Also did not deliver on time after them assuring me they would.
Skye Menjou said:
DPD for me.
Once left the package infront of my door when I wasn't there and It got stolen.
Also did not deliver on time after them assuring me they would.
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Click to collapse
Hence, the benefit of signature confirmation!
USPS by itself is fine. Canada Post by itself is fine.
It's when you put the two together that you get a massive crapshoot - especially on services that have no guaranteed transit time.
Still, slow beats paying out the arse for UPS brokerage fees anyday...
Never got an email telling me mine had shipped, but got a TNT card through the door from Computer 2000 today.
I can't pick it up from my "local" depot thats a 110mile trip, and I can't get it redelivered elsewhere as it's not allowed, and I'm not not taking time of work to wait for it.
So it looks like it's time to reject it under DSR and buy one from Tesco.
Google have REALLY screwed this up. I don't know who Computer 2000 are, but they are incompetent buffoons. It doesn't help that the delivery network in the UK is rubbish.
CrazyPeter said:
Never got an email telling me mine had shipped, but got a TNT card through the door from Computer 2000 today.
I can't pick it up from my "local" depot thats a 110mile trip, and I can't get it redelivered elsewhere as it's not allowed, and I'm not not taking time of work to wait for it.
So it looks like it's time to reject it under DSR and buy one from Tesco.
Google have REALLY screwed this up. I don't know who Computer 2000 are, but they are incompetent buffoons. It doesn't help that the delivery network in the UK is rubbish.
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I don't know about TNT, but with UPS in the US, you can leave a note on your door asking them to leave it and that will count as your signature.
Not I am the UK unfortunately. However thankfully my TNT driver wasn't a jobsworth and I now have my nexus7. REALLY IMPRESSED.
Sent from my LT18i using Tapatalk 2
I had to drive 35miles fish to pick mine up. Joke when u pay for delivery
Sent from my Nexus 7 using xda premium
CrazyPeter said:
Never got an email telling me mine had shipped, but got a TNT card through the door from Computer 2000 today.
I can't pick it up from my "local" depot thats a 110mile trip, and I can't get it redelivered elsewhere as it's not allowed, and I'm not not taking time of work to wait for it.
So it looks like it's time to reject it under DSR and buy one from Tesco.
Google have REALLY screwed this up. I don't know who Computer 2000 are, but they are incompetent buffoons. It doesn't help that the delivery network in the UK is rubbish.
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Click to collapse
Wait...what?
No offense, but you scheduled delivery to a place that you would not be at, and you expect them to do what, exactly? I've *never* met a distributer/shipping service that allowed you to change the delivery location once it was en route...it's a security issue. Anyone could call and give the shipping information and have it shipped to their own residence...shipping information that could be gleaned from a quick glance at a monitor. Are you mad that they required someone to be there to pick it up?
Is this the first time you've run into a problem like this? I would think anytime you've ever shipped *anything* that required a signature this problem would be run into. I'm not sure how this "problem" can be attributed to Google or "Computer 2000". Seems like more of a problem in you not getting what you want, despite the established shipping procedures.
I've been tracking my Nexus 5 for delivery today. And at 3:32pm it was delivered to my home and left at the front door.
At 3:45pm (there's a delay till it shows up on the website) I noticed it was delivered and called home.
Person at home was home since 1pm and I asked them to check the front door, nothing is there, checked the mailbox, nothing is there. Looked around the house, nothing is there!
When I got home, I checked my neighbors, nope, nothing there either
IT'S FREAKING NOT THERE.
I call UPS, they said to call the shipper to initiate investigation.
I asked if they can call the local warehouse to contact the driver, nope can't do that, gotta have the shipper initiate investigation (they used to do this a long time ago).
I call Google and they're forwarding it to Lost / Stolen department. They will investigate and if they find it lost they will disable the device/IMEI and issue me a refund.
No idea how long this will take, when I'll get my money back, and when I'll be able to order another one! It's out of stock for a freaking month!
I'm so pissed. I freaking hate UPS. This isn't the first time they've lost my packages, and hell, I've received other people's packages too from several houses down!
/rant
Update Day 2: Nothing new other than Google confirming the investigation.
It didn't show up magically the next day like others have had happen, but I did order a case for it from Amazon and it shipped 2 Day UPS and it arrived today just fine. Unfortunately I wasn't hope to talk to the driver.
Thought I'd post some screenshots of the emails I've received from Google (POST #47: http://forum.xda-developers.com/showpost.php?p=47167296&postcount=47 )
UPDATE 3: Yesterday I put in an order on the Play Store for another Nexus 5, it says 2-3 weeks and today I got shipping confirmation. Maybe the person investigating my case put it through faster?
Shrug, anyways I have this one being shipped to my work.
Still no more word from Google about the investigation yet, hopefully I get a refund.
UPDATE 4: UPDATE: My dad just texted me saying a package from Kentucky arrived early this morning. 3 days after the day it was supposed to be delivered. Tracking info still showed Monday as the delivery date.
I don't know the condition of the package if it was opened or relabled or anything. Will update once I go pick it up.
FINAL UPDATE 5!!!!!!
So, like I said previously, my dad told me when he left this morning at 8:15am for work, this package was magically on the front door.
I came and got it from him and check this out:
The original brown shipping box IS NOT SEALED, there is NO tape securing the box!
I just got my 2nd Nexus 5 delivered to my work today and it definitely has a tape that seals the brown shipping box.
So then I open the brown shipping box and the Nexus 5 box and my receipt is there, I slide open the Nexus 5 box sleeve and look at the white box the phone is in.
I flip it over and the 2 white tape that keeps it closed IS PEELED OFF AND PUT BACK ON! UPS person DEFINITELY opened it up and thought it was a quick score, then maybe someone investigated and he delivered it early in the morning!
The phone looks ok, the original screen protector is still on there and doesn't look molested.
Doesn't matter, I'm going to call Google and return this one, since I the 2nd one I ordered came to work and I've already set that one up.
Crazy few days here and yep, I still hate UPS.
nxt said:
I've been tracking my Nexus 5 for delivery today. And at 3:32pm it was delivered to my home and left at the front door.
At 3:45pm (there's a delay till it shows up on the website) I noticed it was delivered and called home.
Person at home was home since 1pm and I asked them to check the front door, nothing is there, checked the mailbox, nothing is there. Looked around the house, nothing is there!
When I got home, I checked my neighbors, nope, nothing there either
IT'S FREAKING NOT THERE.
I call UPS, they said to call the shipper to initiate investigation.
I asked if they can call the local warehouse to contact the driver, nope can't do that, gotta have the shipper initiate investigation (they used to do this a long time ago).
I call Google and they're forwarding it to Lost / Stolen department. They will investigate and if they find it lost they will disable the device/IMEI and issue me a refund.
No idea how long this will take, when I'll get my money back, and when I'll be able to order another one! It's out of stock for a freaking month!
I'm so pissed. I freaking hate UPS. This isn't the first time they've lost my packages, and hell, I've received other people's packages too from several houses down!
/rant
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Click to collapse
Wow that sucks
I think another guy had his package stolen as well. I guess that's an advantage of living in apartments. There's always someone to sign and keep your packages.
It could have been delivered to someplace other than your immediate neighbors.
I just moved into this house a year ago on the North end of a street and all of my FedEx packages for the first 2-3 months went to the South end of the same street, to the same house number.
Thankfully that neighbor was kind enough to bring them to us - but the point is, who knows. **** happens. You have no way of knowing if UPS is "stealing" your phone.
ack154 said:
It could have been delivered to someplace other than your immediate neighbors.
I just moved into this house a year ago on the North end of a street and all of my FedEx packages for the first 2-3 months went to the South end of the same street, to the same house number.
Thankfully that neighbor was kind enough to bring them to us - but the point is, who knows. **** happens. You have no way of knowing if UPS is "stealing" your phone.
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Click to collapse
UPS isn't "stealing" it. Another user on here had his package actually stolen by someone since Google is being cheap and doesn't require a signature.
Lesson learned. Good reason to always ship to work or a mail box at a ups store
aooga said:
UPS isn't "stealing" it. Another user on here had his package actually stolen by someone since Google is being cheap and doesn't require a signature.
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Click to collapse
I was required to sign for my package.
I hope I have to sign for my package also. And I live in SoCal myself..Specifically San Diego. But it's just sad that people have to do this all to others. Hopefully Google can send you out a replacement device ASAP, if not, the refund.
maybe the person who u live with is hiding it from u
and this is why I pick up expensive packages at the UPS sorting facility downtown
Sorry to hear about your loss nxt Hopefully everything will work out.
kurbstar said:
and this is why I pick up expensive packages at the UPS sorting facility downtown
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I did the same thing:
"As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days."
Some times they leave them in our garage. Fooled me at least once.
UPS has done this exact same thing to me before but delivered it the next day. So even though it showed delivered at my front door the UPS guy showed up the next day with the package.
Not sure how often this happens but it may be a possibility for you.
This sucks, but is also why I have everything important delivered to my job.
UPS is the only company I know that will leave an item regardless of value or size anywhere.
aooga said:
Wow that sucks
I think another guy had his package stolen as well. I guess that's an advantage of living in apartments. There's always someone to sign and keep your packages.
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Depends on the apartment. UPS often parks on the other side of the street of my apartment, waits there a few min. They then update the delivery saying no one was home and then drive off. Hopefully this doesn't happen tomorrow when my phone is supposed to come. It's really annoying.
Lol i have shipped with usps and they stole like 3 packages from me ... after i left the store no further status came up on them they were cell phones i sold on ebay.
So i left an active wireless cam inside to ship i told them specifically to be careful because the package inside was very expensive.
They opened it .... had a battery pack inside and saw all there faces from my car ... recorded. reported, they all got fired. still lost 3 packages.
UPS ran to my front door, put it on the steps, and hit the doorbell and left...luckily I planned to camp the front door all day waiting for them ::silly:
Lost
Same thing happened to me, UPS says the delivered my nexus 5, however no nexus 5 ever was placed on my front door step. I had been waiting all day, never left the house. The worst part is Google says they will blacklist the device then eventually issue me a refund. I have to go through the process and reorder through the play store and wait the 4-6 weeks.
Exel said:
I was required to sign for my package.
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Click to collapse
I didn't have to sign
Jaxidian said:
I didn't have to sign
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The guy even asked what my last name was.
If google wants they can find who has it because it has the imei number and whoever will use it will have to sign in with gmail account.
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
So you refunded him and PayPal did too? I assume you refunded him through PayPal so they should have noticed that and not let him double dip. You should be able to appeal that part at least.
No. I issued the refund first, Paypal reviewed it, and then they officially refunded him.
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
jim380 said:
. . .
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
The 'lyer - buyer' has to pay in advance.
It would be logical that the same procedure is used when he sends the phone back. So no refund before you got the phone back.
When this is a procedure of PayPal or Swappa, you may try to claim the money there.
Sorry for you. But $500,- sending to an unknown is not wise.
My idea was 'don't buy a used phone'.
I changed it to ' don't buy nor sell a used phone'.
I wish you luck with the claim (PayPal/Swappa).
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
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Click to collapse
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
I second getting the police involved.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
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Darn bro i been there. I went thru that with a customer at Amazon and he basically did the same thing. He got the phone and lied saying it came broken. Asked him to send back before he got refund and he sent back empty box with a can of soda. After 2 1/2 months i won my money. But took a lot of headache and lots of sending proof on my end. But the guy lied so much he didn't remember all what he said. I took so many screenshots of his lies and sent it to Amazon. They determined he was a liar and granted my money. He also was badmouthing me in my seller review saying i was a fraud. When i got my money i immediately closed the account. The guy was still trying to scam the money back lol
Sent from my LGLK430 using XDA Free mobile app
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. . .
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Click to collapse
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
NLBeev said:
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
Click to expand...
Click to collapse
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
jim380 said:
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
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Click to collapse
Screw rating. There is double standard. Ebay is better. I personally do not sell to people with less than 25 feedbacks and it has to be 100% positive. + once I get his name and address I google him and find out who he is. If under 24 and find him suspicious I do not ship. Or I ship with cerberus installed on the device so that I can locate it all the time + on top of that I secure pin the lockscreen and ask him to first confirm via email that everything on the outside looks good then give him the lockscreen pin so he can access the phone. I believe your buyer sold it for cheap on craiglist and kept the money for himself. Only some crackhead without a real job would commit fraud and risk 2 years jail for 500$. You should had gathered evidence once you opened it at the post office. Should have called the police right there, make them file report and have your girlfriend and post office worker witness what they saw. With that you would go to court and file against your buyer. Right now you got no evidence. Just a gf whose testimony is considered biased because she is your gf.
FBI is your only chance to kick his ass. They got their internet scam division and since your buyer did this, I am sure is not his first time. So may be fbi already got an open investigation for him or you never know where it leads. Worth filing a complaint. Also notify the buyer what you did and wish him all the best once fbi gets to him. See how well he can handle that.
Here is the link http://www.ic3.gov/default.aspx
One last thing, gather evidence from google official website how much nexus 6 weights and print it to support your claim that the super light package you got is nowhere near what the nexus weight. There you got scientific proof that package was empty.
Sent from my SM-G920T
graydiggy said:
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
Click to expand...
Click to collapse
Read the whole story and I think he is scammed.
But give him no false hope. The police can do nothing.
He first have to claim PayPal/Swappa and when he has a message(proof) saying that PayPal/Swappa does not pay him back, just then he can tell that the phone is stolen.
Than the evidence of the empty box.
The box shouldn't been opened nor accepted.
Because it was obvious that there was nothing in it.
you have the box that has imei report it stolen they might give in and send it back then even if they don't at least you get to spite them kinda because they get no more cell service
That's also a good idea. Flag the ESN.
Dumb question but how do I report an IMEI stolen?
Your carrier and the police. They also have a website linked with checkesnfree that you can report the phone on. Most pawn shops and resellers use them to check if a phone is blacklisted.
jim380 said:
Dumb question but how do I report an IMEI stolen?
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Click to collapse
First, I want to thank you for taking the time to start this thread. You've helped me, and I suspect others by sharing your unfortunate story.
After reading your OP, I suspect that I would have done exactly the same things as you. With exactly the same result.
My "take away" from your unfortunate situation is this: If ever I find myself in the situation where I have to (or decide to) refund someone's money, I will wait until I've received the device back and inspected it, before issuing the refund. I know this won't help you, but for the rest of us, it appears it's the only way to avoid your dead end.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
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Jim,
I am not being insensitive here, but posting this here is not going to help. You could have written to Swappa with your grievance and I am sure they will try and sort this out for you.
I will ask you to email Swappa with the details and see how it is best resolved.
Thanks
PG101
RC-RT Liaison
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
I ordered one through customer service last night. They said nothing about shortages, but I wouldn't be surprised. Customer service is stocked full of liars.
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
dkb218 said:
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
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That and this is no "promotion." Samsung, through their sales agent T-Mobile, is required by law to accept defective units in exchange for as long as they are out in the wild. They don't need the original packaging.
That said, if all you present is a phone, that's all T-Mobile is required to give you in exchange. They don't have to give you the box and the goodies that came with it.
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
pete4k said:
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
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Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
DeadPhoenix said:
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
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When I exchanged mine, they asked for the box as it was easier for them as it had the SKU number on it they could scan rather than look for it in the account notes and copy paste it. They said it wasn't required and that I could have it back if I wanted (they didn't give it back.) This was the same for the loaner they took back in the store as well. When they went to get my EIP cleared so I could get the new phone, they made me give back the loaner and the retail CS rep that was on the phone with the store processed that return too. Took about an hour and 15 minutes but I love my new device and my account seems all in order after two EIP refunds and a new phone added. Crystal Lake, IL.
They also refunded all the EIP/downpayment/taxes I paid so far on the recalled note 7 and recharged me all of it for the new one.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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**** man.....i called tmobile in frandor shopping area Lansing mi. They said they got five devices in and couldn't sell any till they heard from there district manager.....Wednesday I go to the store. I'm customer number one..... one employee entering the store before opening tells me they cannot sell the devices according to their district manager.... whole time I'm on the line with tmobile customer support..... they call the district manager and Lord behold 10mins later the process was going through..... turns out they had received 7 devices and sold two on Tuesday evening.......
exchanged mine all the asked for was the box and phone ..i wasn't about to hand over nothing else. guy didn't even open the box, just used it for scanning purposes do i got to keep all my accessories, got 2 of everything now hehehehe....
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Was this the store off cone Blvd OP? Because their employees aren't worth a damn. Haven't been to many other tmobile in gboro, so I have no idea if the others are the same.
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
Cnguyen490 said:
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
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I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I would. You got stores selling the device to people who never had the note 7 to begin with...have people saying they had it ship to stores, It definitely will NOT hurt. This recall showed some ugly inconsistent side to tmobile I think even they want to fix
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
Well i show up on the 21, waited a little over and hour at tmobile.
Finally get up there and told they sold out and dont have any more black note 7 and they never got any sliver ones (wife has sliver).
So called a few more stores and same crap no one had any left.
Called the 1-800 number and was told they have to order them to the store. So did so, last night my wife got a text saying her has been ship.
Mines still no update.
But i have talk with a few other people and they said all tmobile needs is just the phone itself. So i plan on keeping my spend. Already upset that i gotta lost my skinomi screen protector and buy a new one, upset that i waited in line that to be told they dont have any. When i first walk in they knew why we where there.
So i will be keeping my box, charger, cable, otg and spen.
And there isnt any deline on the return. BY LAW they have to waive all fees and do the exchange. Doesnt matter how long it takes or what there stock looks like. If you have an effected device they have to exchange it.
douger1957 said:
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
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I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
jfpbookworm said:
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
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My saga gets even more interesting. I just got a text saying that I'm no longer eligible for the Note 7 exchange program. When I went to the T-Mobile website to find out why, there's a bill sitting there for the monthly charge on an S7 that I never got and a deposit and lease payment for the loaner S7 Edge that I never put in service.
Called Thursday to get replacement and was put on a call list....next day got called while at work that phones were in stock and to come before 7pm to get the swap done same day. Got there at 6pm...walked in store they announce a 2hr wait...put name on list with number....2 and a half hpurs later they weren't answering the phone....decide to drive over to check the situation....30 minutes before closing they're door was locked, with a few customers still in the store finishing their transactions......i was pissed but contained, talked to the rep through the door and she apologized and asked me to arrive 10 minutes before opening the next day....i agree. Come back this morning as we agreed 15 minutes before they opened and there was already about 5 people waiting in line....dammit i thought....suddenly the door cracked open the rep from the night before waved me in and gracefully ran through my swap....took about 20 minutes and she was a peach. Glad to have my replacement plus dual accessories including SPen. Didn't power phone till i was ready to root, and kept the sim card removed until phone was rooted and restored with my titanium backup.
Btw i took my original box minus everything in it cause while they should and will return without the box, it really makes their job easier and from what i gathered they are dealing with these swaps from the start of the business day to closing with continuous lines forming.
It sucked being turned away yesterday but today's service left me feeling good.
Just moved from NJ to GA. On the 21st i called a tmobile in Riverdale they had 7 available all blue. They didn't ask for anything the rep went right into the info and got the imei. The phone didnt even have the spen in it. They told me by the time i got there at noon there was only 2 left and they couldnt. Wait till they was done with these because of the process they had to go thru. Only issue i had was that they told me everything would stay the same. But I only had 23 payments left on my note 7 since i preordered it and got it when it cameout. They restarted my payments back to 24 and didnt refund me the $32.50 i had to call tmobile to get that credited back to me. So watchout for that.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Durham NC, had some!
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