Unlocked Galaxy S10 series ordered directly through Samsung any updates on shipping? - Samsung Galaxy S10 Questions & Answers

I'm new to the forums and I have never ordered through Samsung directly. Ordered the Prism Black S10+ 128gb on Feb. 22nd. I was given a shipping by date of March 15th. My shipping status is in process and the cancel button is no longer available as I was informed by chat March 1st with Samsung support that my order is in the process of being shipped. Anyone else in a similar scenario?

Exodus321 said:
I'm new to the forums and I have never ordered through Samsung directly. Ordered the Prism Black S10+ 128gb on Feb. 22nd. I was given a shipping by date of March 15th. My shipping status is in process and the cancel button is no longer available as I was informed by chat March 1st with Samsung support that my order is in the process of being shipped. Anyone else in a similar scenario?
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I might have been since my original date was March 15, but I cancelled and reordered so I could get the voucher instead of the buds. My new date is by March 22.

Tel864 said:
I might have been since my original date was March 15, but I cancelled and reordered so I could get the voucher instead of the buds. My new date is by March 22.
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Out of curiosity, why did you cancel to get the 130 voucher instead?

Some are saying that orders will start shipping Monday. I feel that with the amount of errors and reorders I may have been pushed up a bit.

IllyaK said:
Out of curiosity, why did you cancel to get the 130 voucher instead?
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I already had the IconX which I like better and I didn't really like the white. If I really wanted the new buds I could get another color since the voucher would pay for them. My wife is needing a replacement tablet and the voucher plus the 700 points will go a long way towards that.

Related

Late Shipping Date for Note 8 Promotions?

I registered my device on the samsung app for the promotional offer of wireless charger and sd card, which was confirmed.....But my shipping date is November 20?
Has anyone else received a late shipping date for the promotion and has anyone who received a late shipping date received their gift yet?
You've been under a rock i see..
Lots of discussion on this. Yes there are delays.
loveflying924 said:
I registered my device on the samsung app for the promotional offer of wireless charger and sd card, which was confirmed.....But my shipping date is November 20?
Has anyone else received a late shipping date for the promotion and has anyone who received a late shipping date received their gift yet?
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Stop creating duplicate threads... Use the search function

Pre-ordered T-mobile 512gb.Ocean blue Note9,found out delayed till late September.

So I pre-ordered T-Mobile 512gb.Note9 then told right before release that my phone wouldn't be shipped to me until September 20th,so I cancelled my pre-order and got it on Amazon the day after release,my question isshould I still be able to be qualified to get the pre-order goodies namely the AKG noise cancellation wireless headphones or the Fortnite bundle.What does everyone think?I think they should compensate me but that's just me.
JAMRZ69 said:
So I pre-ordered T-Mobile 512gb.Note9 then told right before release that my phone wouldn't be shipped to me until September 20th,so I cancelled my pre-order and got it on Amazon the day after release,my question isshould I still be able to be qualified to get the pre-order goodies namely the AKG noise cancellation wireless headphones or the Fortnite bundle.What does everyone think?I think they should compensate me but that's just me.
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No you canceled the pre order that's on you. It only applied to orders up until the 23rd
TechOut said:
No you canceled the pre order that's on you. It only applied to orders up until the 23rd
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I understand but why pre-order a phone and have to wait a month after release to get it,you would think a company like Samsung would make enough phones to cover demand.
I went to pre order around the 19th and noticed everywhere had an unknown release date or late September for the 512 model, EXCEPT good ole Amazon. Plus on top of the akg headphones they also gave the dual wireless charger and Dex pad free. Shipped day before release even.
JAMRZ69 said:
I understand but why pre-order a phone and have to wait a month after release to get it,you would think a company like Samsung would make enough phones to cover demand.
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Doesn't matter they aren't going to give you a bonus on a pre order you canceled there was no shipping guarantee and the 512 was in high demand
TechOut said:
Doesn't matter they aren't going to give you a bonus on a pre order you canceled there was no shipping guarantee and the 512 was in high demand
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Yep. Seems like they weren't expecting such demand for the 512 version.
Sent from my SM-N960U1 using Tapatalk
Same boat here. September 19, they say. I'm not canceling though because of the promo AND I have two Note8s on that order at 399 each. That sale is over so I can't cancel now. Stupid Samsung.

Pre-order receiving date?

For people that pre ordered on Samsung.com that says " shipping by march 8th, does that mean Samsung ships it out by the 8th or we receive our phones on the 8th? Thanks
I was thinking that no later than that date, meaning any time before and up to that date.
When I pre-ordered the S8+ from Samsung it said "Will ship by April 20th" and it arrived on the 19th. I was probably in the first wave to pre-order the S8+, and I assume I was for the S10+ as well. So, depending on how early you pre-ordered, it may be a deliver by date or a ship by date.
Back in my Note 8 days I received my phone 2 weeks before the release date when I pre ordered. Walking into TMobile (my carrier who I ordered from) or Best buy employees always asked how I got it and if it was real. But sadly still no shipping on the new S10+ yet
Sounds good thanks for the clarity guys
Outbreak444 said:
When I pre-ordered the S8+ from Samsung it said "Will ship by April 20th" and it arrived on the 19th. I was probably in the first wave to pre-order the S8+, and I assume I was for the S10+ as well. So, depending on how early you pre-ordered, it may be a deliver by date or a ship by date.
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I preordered on the day preorders opened.
So here's hoping!
I've done three pre-orders from Samsung US and I've always received them earlier than the receiving date.
With the Note 8, I literally had it a week before it launched in stores.
With the Note 7 and S8 +, it was three days before.
My assumption is that Samsung might start shipping phones this coming Monday, the 4th or Wednesday
My cancel button is gone on Samsung.com as of this morning.
nrage23 said:
My cancel button is gone on Samsung.com as of this morning.
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Same here! :fingers-crossed:
My cancel button still lingers on the app as well as the webpage. And I ordered on the night of the 20th...
I just checked and mine says in process. Hopefully that means its getting ready for delivery and shipped out soon!!!
mpetruzz said:
I just checked and mine says in process. Hopefully that means its getting ready for delivery and shipped out soon!!!
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Was your shipping date March 8th? Or the 15th?
mpetruzz said:
I just checked and mine says in process. Hopefully that means its getting ready for delivery and shipped out soon!!!
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Mine has said 'Preparing Dispatch' since the 21st.
mpetruzz said:
I just checked and mine says in process. Hopefully that means its getting ready for delivery and shipped out soon!!!
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From Samsung?
iteam said:
From Samsung?
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Yup.
When it changed to that the day after I preordered and my deposit was paid, I was beside myself with excitement.
That is now tempered with it saying the same thing for 8 days.
Ship date still says 7th March.
Edit:
Soz replied to a question that wasn't aimed at me
mine just says Ships 7th March - so i imagine if the curries doesnt **** up again this time (I wonder who they are using this year) it should arrive Fri 8th - i think is next day delivery - i remember it asked when i ordered if I wanted next day delivery - free or Sat Delivery - which was £15 extra
npthaiduong said:
Was your shipping date March 8th? Or the 15th?
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Mine had a date of march 8th. I got the info from signing into the app and looking at the order details
mpetruzz said:
Mine had a date of march 8th. I got the info from signing into the app and looking at the order details
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Thanks. Mine still has the March 15 shipping date, and there has been no update on my order I really hope that I can get the phone by next week.
I ordered on the 21st and my cancel button is now gone. And and says "EXPECTED SHIP DATE -- Will ship by Mar 8th 2019". Even before it was available for pre-order it always said March 8th for me and perhaps the one day difference some are seeing is due to different countries?

Question UK Pre orders

What have you gone for? Contract? Direct purchase from Samsung?
Been looking for a few days for a decent contract offer and ended up ordering from CPW, S21 Ultra 256gb £43/month 100gb data with the usual buds pro and smart tag offer, S10 trade in to cover upfront payment (most of it)
Any upgrade offers from Voda were garbage in comparison to the new contract deal so will be doing the PAC shuffle in a couple of months to get my years old Voda number on to my new Voda contract.
Samsung direct with student discount and trade in old phone, I can get Ultra 256 for £790. Just hovering over the "purchase" button.
Samsung UK Direct and they force you to pick a delivery slot via DPD on the 29th Jan. Interestingly though Three UK show delivery as 26th Jan and indicators from people in the US are that people have tracking info already and are expecting delivery 26/27th Jan. Will be super miffed if Samsung Direct ship after Three UK!
I noticed on my order it says delivery BY 29th Jan, confirmation email states "current expected delivery date 29th", and follow up email states "Once stock has arrived at warehouse, orders will be dispatched asap"
craftycarper1 said:
I noticed on my order it says delivery BY 29th Jan, confirmation email states "current expected delivery date 29th", and follow up email states "Once stock has arrived at warehouse, orders will be dispatched asap"
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Yeah it says BY the 29th on Samsung, but then proceeds to make you chose the 29th as your actual delivery date with DPD. So even if it is available on the 26th, my delivery slot is the 29th.... maybe I'm missing something!
Ordered directly from Samsung as soon as the upgrade link became available, and it's saying 4 to 5 weeks because I chose the brown one rather than black or white. I'm guessing it'll still ship for the 29th however. At least, I hope so
Well... My order just changed to dispatched. S21 ultra silver. From Samsung UK.
Anyone else? Be so nice if it came tomorrow. I have another one, s21 standard, for the gf that states its preparing to dispatch.
lawtq said:
Well... My order just changed to dispatched. S21 ultra silver. From Samsung UK.
Anyone else? Be so nice if it came tomorrow. I have another one, s21 standard, for the gf that states its preparing to dispatch.
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Wow that would be amazing, no change for mine this morning, same S21 Ultra Silver Samsung UK. When you ordered did it make you pick the 29th on the delivery section (DPD slot)?.
It did make me pick 29th. And this morning there is no active delivery. Strange one.
Are dpd gonna hold onto it till the 29th? It's deffo getting lost then
amazon - and wont ship till 30th...those buying from samsung direct might get a few days earlier - the lucky ones - but with everything going on atm in the world - who knows
lawtq said:
It did make me pick 29th. And this morning there is no active delivery. Strange one.
Are dpd gonna hold onto it till the 29th? It's deffo getting lost then
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Nah, DPD are good at not losing things thankfully. They're about the only courier I trust as they've never let me down.
No movement on mine yet..Still in preparing to dispatch status..ordered on 16th Jan
rocku_dj2000 said:
No movement on mine yet..Still in preparing to dispatch status..ordered on 16th Jan
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Same here, bought on the 16th. I opted for the 256gb Ultra model.
Ordered mine from Samsung Ireland in the 15th , still saying it's being processed
Ordered my 256gb Ultra with Three during lunch. Staying with unlimited data ect for £79 a month (first 6 half price) Contract wasn't up for renewal till April but they only charged £90 for the early cancellation so see that as a result. Currently a £170 extra trade in deal right now too so, selling the buds on top not bad to say the least.
Read people are having Klarna/finance declined so saves that hassle of going through Samsung direct.
They told me it would arrive by Tuesday at the latest.
Batfink33 said:
Samsung direct with student discount and trade in old phone, I can get Ultra 256 for £790. Just hovering over the "purchase" button.
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Worth checking the non-student price - you get a better trade in value (£350 Vs £210 for an S10+) so it was actually slightly cheaper for me
jayjay2244 said:
Ordered my 256gb Ultra with Three during lunch. Staying with unlimited data ect for £79 a month (first 6 half price) Contract wasn't up for renewal till April but they only charged £90 for the early cancellation so see that as a result. Currently a £170 extra trade in deal right now too so, selling the buds on top not bad to say the least.
Read people are having Klarna/finance declined so saves that hassle of going through Samsung direct.
They told me it would arrive by Tuesday at the latest.
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This Tuesday coming?? That would be sweet
mtm1401 said:
Worth checking the non-student price - you get a better trade in value (£350 Vs £210 for an S10+) so it was actually slightly cheaper for me
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Yeah, I checked. They gave me a better price for the 8pro but it was still £10 more expensive. Maybe there's a bottom limit they'll sell it for.
Ordered mine from Samsung for delivery on the 29th. The status is on 'Preparing Dispatch'. Samsung have always been reliable in the past.
FF
Silver 512Gb from Amazon, delivery stated as due on the 30th. Had over £900 in Amazon vouchers, or would have gone direct from Samsung for huge trade-in on aging but serviceable 256Gb S9+. Instead that's probably going on eBay, with loads of extras.

Question S21 Ultra US delivery dates

Just had my preorder updated on Samsung.com for my Phantom Brown 512gb Unlocked. This option indicated (still does) that it will take some extra time because of the Samsung Exclusive color.
It’s showing March 2 for an estimated delivery date. Is that about on par with other people’s exclusive colors? Early? Late?
I preordered mine with Verizon wireless (US Carrier) 256 GB version and my order shows January 29'th as delivery date.
Ordered from Samsung.com, 256GB Phantom Titanium. When I ordered it said 4-6 weeks (Not immediate availability).
Expected Delivery is Feb 16, 2021
bitpushr said:
Ordered from Samsung.com, 256GB Phantom Titanium. When I ordered it said 4-6 weeks (Not immediate availability).
Expected Delivery is Feb 16, 2021
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Hmm I wonder if there’s a further delay for my color/storage/RAM.
Action123 said:
Hmm I wonder if there’s a further delay for my color/storage/RAM.
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Yes, I noticed that 2 colors (black and white) and 128GB models were immediate, and others had some sort of delay.
bitpushr said:
Yes, I noticed that 2 colors (black and white) and 128GB models were immediate, and others had some sort of delay.
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yeah i initially went with a black unlocked 512 and it was expected by feb 9th but switched to a black unlocked 256 and says will be here by jan 29th
My order status went to in process and I can not cancel it anymore. The date is still the 29th though.
Action123 said:
Just had my preorder updated on Samsung.com for my Phantom Brown 512gb Unlocked. This option indicated (still does) that it will take some extra time because of the Samsung Exclusive color.
It’s showing March 2 for an estimated delivery date. Is that about on par with other people’s exclusive colors? Early? Late?
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On Thailand Samsung page, it shows that special color will took 4-5 extra weeks as well. So, I guess your date is about right.
My S21 Ultra in black 512 ordered unlocked at Samsung also went to "in process" but the delivery date hasn't changed from 1-29.
I ordered from Samsung.com and ordered the unlocked S21 ultra 512gb black and still shows delivery for 29th.
I pre-ordered on Jan19 when the At&t 256gb S21 ultra black went available on samsung,com, its on backorder now and my estimated delivery date is Feb 23. Will ship week of Feb.19.
I ordered the day after per-orders open and my cancel button is gone in my order page on samsung.com, and now just says processing, I went and checked my FedEx delivery manager and there is label created today and looks like delivery date is the 27th, but website says 29th delivery, so will see monday if it gets picked up, if it does....then it should be delivered wed the 27th, I ordered the s21 ultra 512gb black with the galaxy active 2 44mm watch.
No update on my order status. No cancel option for days but I do have a 3 lb shipping label in FedEx Delivery Manager. Unlocked S21 Ultra 256GB Phantom Black.
512gb black expected delivery the 27th as well as most of my accessories.
My 128GB black was picked up this morning and should be delivered on the 27th.
My 256GB black S21U was also picked up this morning according to FedEx, with delivery due the 27th. But strangely order status on Samsung's site just says "in process", so I don't know if the accessories are in the same package.
Where are you seeing the items were picked up, on the Samsung site, did you get an email or Fed X manager?
Birdsfan said:
Where are you seeing the items were picked up, on the Samsung site, did you get an email or Fed X manager?
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FedEx delivery manager, I also got an SMS from FedEx
I wonder if Samsung will tell the carrier to hold the packages till the end of the week?
my s21 ultra 512gb and smart watch active 2 44mm was picked up at 6:00 am this morning in fort worth TX for delivery on the 27th.

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