I've got a P-Smart 2019 and the display has cracked around the tear-drop cutout. Only the display has cracked - The digitizer is still perfect. The phone hasn't been dropped or knocked or bent. The screen literally spontaneously cracked. I bet phone manufactures hear these types of stories all the time, and Huawei's repair centre in Finland are saying that the screen is cracked, therefore it must have been dropped and isn't covered by warranty.
The phone has always been kept in a case, and I replaced the film screen protector with a tempered glass one. When I saw the damaged display I removed the screen protector, and it's clear that the digitizer isn't damaged at all. I'm also certain that the phone wasn't knocked or bent in any way, so how best to handle this with Huawei? I've attached a photo, although from looking at it you can see that the display is broken, but you can't see that the digitizer is perfect.
That's strange, do you think it was a faulty device?
It looks as if something was burnt under it?
P Smart 2019 - hairline crack developed near camera cutout
This happened to me too.
The phone is in a solid protective case.
It has also has a front screen protector.
I have not dropped it or impacted it.
I have not squashed it or scratched it.
A curved 15mm long hairline crack has developed that starts from the camera (or teardrop) cutout at the top of the screen.
I suspect the glass area around the cut out may be weak spot created during the manufacturing process.
I can see no other explanation as the screen was OK one minute, then not the next.
A small search reveals I am not the only person who has discovered an unexplainable hairline crack travelling outward from an origin point ond the circumference of the camera cut out.
The fact that there are multiple cases with the same specific details indicates a high possibility that this could be a common fault with the P Smart 2019.
A weak area of glass at the point where the camera cutout meets the main screen.
Could it be that this weak area could split after an unspecified period of time.
Hence the reason we are beginning to see a gradual occurance / increase of the same specific fault in this particular model since its initial release in approx late 2018 / early 2019?
The P smart 2019 - an otherwise excellent phone.
Has anyone else had a similar experience with this model.
Note - accidental or impact damage cannot be included.
This crack developed on its own.
I will include images of the fault characteristic in another post.
Related
A few month ago i got the Nexus S and was realy happy (still am) with it. A few days ago i noticed the top part of my display (actually the glass which is the front part of the phone) was raised a bit. Compared to the rim the display is raised by ~0.2-0.3mm. If i press the display if sticks back but the adhesive between the glass and the rim only holds for a few minutes and then the sceen comes off again.
I took the phone appart (yeah, warranty gone but i couldn't help it... ) and replaced the adhesive (actually there are 2 adhesive films - one part on the phone's rim and the other part on the glass) the adhesive seemed pretty strong - similar to the new one i've used. Now as strange as it sound the new adhesive didn't help a lot as the issue still remains. As i've seen i'm the only one having this issue, or am i not?!?!! Anyways i'd like to hear Your suggestions on fixing this.
One option would be to heat the glass with a hair dryer or heat gun to warm up the adhesive and then use a clamp or something to provide pressure and reattach both sides.
You might want to separate the display from the motherboard before you do this as I'm not sure how well the motherboard reacts to that amount of heat.
Note that the glass is actually adhered to the digitizer (sensor pad) which is adhered to the display frame. I'm not sure which adhesive is loose in your case but you want to make sure they all fit together in the end.
So, my current XT720 started having episodes of that dreaded "ghost touches" insanity two weeks ago with escalating frequency. Last week it started to happen roughly every two hours. I found that wiping the screen off on my shirt would help for a few minutes, but I just assumed placebo effect (somewhere I had read that the ghost touch problem results from ground wires coming loose--so I was contemplating disassembling and reassembling--except I can never get that stupid "8.0 xenon" sticker to come off cleanly in the past so I was holding off). On a whim I googled a bit and found on a droid forum that someone was claiming that cleaning the screen with an electronic wipe solution solved the problem but that success can depend on which cleaning solution was used. I was skeptical, but I had a pack of Windex electronics wipes so I figured "try it"... the ghost touches disappeared immediately and have not returned (it's been 5 days). So, clearly some sort of residue on the screen was responsible.
So that got me thinking. I'm currently using an XT720 I got used that came without a screen protector (My wife is using my original one that has a zagg invisible shield since day one and has never had a ghost touch problem). When I got my current one, I debated whether or not to install a screen protector and decided to give it a shot without (which is really nice by the way--the screen does not scratch even when you forget and drop your keys in the same pocket--but it does develop get a weird patina which is what the cleaning seems to have removed--the zagg has a nice feel to it, but it's got a strange uneven surface that takes some getting used to, so the shield-free experience was a nice change for the fingers--my only objections were that sometimes it seemed way to sensitive to touch and that the bevel edges around the screen feel too recessed so the design seems to anticipate that a screen protector is installed).
So, my question is: I can hand-wave an explanation that a conductive/capacitive membrane develops on the surface of the screen and interferes with normal operation of the digitizer. And that perhaps a screen protector counteracts this either by keeping whatever this conductive/capacitive residue is slightly further from the digitizer or possibly by preventing generation of this residue due to different surface properties. Have people had the ghost touch problem with screen protectors?
I can t really help you i never try any screen protection
But i had ghost touches but not at all like yours it happened 5times max(in 2years of heavy use) i think and always when it was raining when my screen get a little wet... and it stop maybe 5min after drying the screen
Never got it with out rain...
Same for me... the phone start to open apps alone jaja xD
Sent from my XT720 using XDA App
I've had the ghost touch problem twice now, both with screen protectors. The first time was with the screen protector that came with my Otterbox and the second was with the protective film that comes with the phone new (it worked fine to my surprise). Each time, it happened about 6 months after receiving the phone. However, I've not tried the electronic wipe solution nor any physical disassemble/reassemble operations.
BTW...my previous thread about this: http://forum.xda-developers.com/showthread.php?t=1102074
Hm, seems like what's actually happened is that the left-most strip of the screen doesn't respond to touch at all anymore. I just found it's difficult to type "q" and "1" So, probably the ghost touching was while that element was dying. It's still mostly usable (I can get the q and 1 by slowly moving my finger from the edge). If it gets worse I'll have to think about repair, I guess. I see the glass is available from ebay and I've also amassed a few for-parts XT720s so I've been looking into what's involved in replacing the digitizer but I can't figure out how to remove the front glass from the chrome frame...
Mioze7Ae said:
Hm, seems like what's actually happened is that the left-most strip of the screen doesn't respond to touch at all anymore. I just found it's difficult to type "q" and "1" So, probably the ghost touching was while that element was dying. It's still mostly usable (I can get the q and 1 by slowly moving my finger from the edge). If it gets worse I'll have to think about repair, I guess. I see the glass is available from ebay and I've also amassed a few for-parts XT720s so I've been looking into what's involved in replacing the digitizer but I can't figure out how to remove the front glass from the chrome frame...
Click to expand...
Click to collapse
Hello guys,
I had these "ghost touches" until two weeks ago. Then, I installed a screen protector and had no problems at all later. I am not an expert of touch technology, but I assumed that putting something between the dirty and the screen would help, and I can say I was right so far
Ah, just one note: just before applying the screen protector, be sure to clean perfectly the screen, otherwise it will not counteract the problem (use for example an electrostatic "cleaner" and a properly clean cloth).
Hope this helps!
So I bought an mEdge cover from Walmart and I also installed a clearcoat screen protector on the tablet just after receiving my tablet on Dec12. A week ago I started noticing a faint purple "shadowy, airbrushed" line in the middle of my screen when there's a bright white background on. At first I thought it had to do with the screen protector, but no matter how much I'd wipe the screen free of smudges I would still notice the airbrushed line.
I then suspected that it had to be the cover since the line matched up with the middle crease of the cover's flap and wondered if the magnets had anything to do with it. The magnets were located at the edge of the flap so that was ruled out.
I then searched online and came across a forum with a person having this problem on his phone, and he found out that it was due to pressure being applied to the screen from the case, and that he was notified that was a common problem with LCD screens. That pressure to the LCD would cause a permanent distortion and leave a "phantom" outline of where the pressure was being applied.
I'm so bummed now, because according to what I've read there is no fix for this, besides changing the screen or just getting a replacement.
It's not that bad right now, since you have to "look" for it but it's noticeable on a white screen and it bothers me. I love the cover and think it's one of the best for the Nexus 7 but I'm afraid it might make it worse. Does anyone else have this problem? and what kind of cover are you using? Finally, I know I've said it's permanent, but does anyone have a solution for this besides changing the screen or getting a new Nexus 7?
HI.
I've unfortunately caught my XT890's screen with what was probably a set a of keys and have pushed the frame away from the glass at the Sim and SD card slot so that there is approx. a 4 mm gap between the glass and the frame ( the sealant is visible).
The phone's screen continued to work perfectly for about a day until I pushed the frame back into place and appear to have done some damage as the screen slowly stopped working - I had a section of black that appeared at the top of the screen and slowly crept down the screen, which went purple first then black , creeping down the sides of the screen first, then filling in the middle until the full screen is black. I think I've also lost the digitizer input, as I can no longer turn the 6am alarm off on it.. and I can't take out the battery either :S
I've "rebend" the frame to the original damage, but this has had no impact in reverting the screen to "usable".
The glass looks complete - no cracks or anything, so I'm really not sure if replacing the glass screen and digitizer pre-build as a "frame" will fix the problem, or not. At ~£30 for the part on a phone worth ~£70, I'd like to understand if its' worth the risk or just to buy a replacement outright.
Has anyone had similar experience with this?
lol, never seen that before. Looks like the liquid inside the screen slowly dropped out and damaged some internal parts. This will certainly needs replacements. But unless u can do it your self i would consider buying a new one.
How did u bend your phone sides on the first place? (i never tried it, but it seems very sturdy)
I have absolutely no idea how I managed this - I was up a ladder at the time and must of inadvertently put a leatherman or keys in the same pocket as the phone and then "trapped" it so that it pushed sideways on exactly the weak spot of the simcard slot. I'll upload a picture of the damage for prosperity.
I didn't think AMOLED had liquid in them, but that would correlate with the affect I had - it must of been a tiny, tiny hole :S.
Such as shame after 2 years of perfect operation - and I had hoped for another year instead of procuring a new phone as it did the job so well.
Yep, I'm happy to replace it myself, I've done 4 or 5 screens on a Defy before, and this looks simpler.
PS - it looked very similar to the pictures in this, so that's positive in some ways!
http://forum.xda-developers.com/showthread.php?t=2456966
I cracked my screen and bought a new with digitizer. was very easy to replace just follow the youtube video about disassemble razr i.
You will also need some glue though for the stupidly placed motorola logo..
i bought mine from ebay for less than 20 euro. but it has some wierd greenish color in the top where the statusbar is. its not visible when holding the phone vertical. but when holding horizontel its alittle noticeable. not a problem at all but just be carefull going for the cheap ones.
I have a friend, whom I think has been in targeted personal attack from someone close. In a span of 1 months there has been multiple incidents (2 mobiles + some other critical belongings). Since all this happened while there was some family function going on only 2 incidents has raised questions. But one of them made quite doubtful, so I need a help in identifying whether this screen is genuinely a fallen mobile phone or thrashed (purposefully).
I haven't seen something like this on mobilescreens unless it was runover by a car or thrashed with some wide stuff intentionally. I cannot tell my friend about this as I don't want to put suspicions in people's mind unless I am sure and without a pretty decent evidence.
Points I noticed
1. The protective screen is shifted 1-2mm
2. The protective screen has lifted at top
3. There feather like damage on lower left corner of screen (screen facing you) which extends quite a lot feels like an
4. There's no damage or DENTS on edges or back (from silicon case?)
5. Across the screen there's a very definitive line which begins at lower left corner.
6. About 1 inch above it seems to have taken a flat impact instead of hitting hard surface..
BTW touch works and phone can be used. I will get couple more picture
Image descriptions
a2-1: Photo taken from top. What you see is not reflection but the protective screen is pushed upwards so there are airpockets underneath it
a2-2: phone in little tilted position look at the notification light and camera areas to see scree protector shift
a2-3: lower part too many fine lines
a2-4: another tilted picture
ramanvemman said:
I have a friend, whom I think has been in targeted personal attack from someone close. In a span of 1 months there has been multiple incidents (2 mobiles + some other critical belongings). Since all this happened while there was some family function going on only 2 incidents has raised questions. But one of them made quite doubtful, so I need a help in identifying whether this screen is genuinely a fallen mobile phone or thrashed (purposefully).
I haven't seen something like this on mobilescreens unless it was runover by a car or thrashed with some wide stuff intentionally. I cannot tell my friend about this as I don't want to put suspicions in people's mind unless I am sure and without a pretty decent evidence.
Points I noticed
1. The protective screen is shifted 1-2mm
2. The protective screen has lifted at top
3. There feather like damage on lower left corner of screen (screen facing you) which extends quite a lot feels like an
4. There's no damage or DENTS on edges or back (from silicon case?)
5. Across the screen there's a very definitive line which begins at lower left corner.
6. About 1 inch above it seems to have taken a flat impact instead of hitting hard surface..
BTW touch works and phone can be used. I will get couple more picture
Image descriptions
a2-1: Photo taken from top. What you see is not reflection but the protective screen is pushed upwards so there are airpockets underneath it
a2-2: phone in little tilted position look at the notification light and camera areas to see scree protector shift
a2-3: lower part too many fine lines
a2-4: another tilted picture
Click to expand...
Click to collapse
These pictures were taken just after the alleged incident or were are taken after the phone was in use post-incident?
The damage is similar to phones that fall face down, flat (has happened to me as well). This seconds your opinion about flat impact and also explains why there is no damage on the back.
Now, for screen protector. Maybe, when the phone fell the screen protector came out because of the huge cracks (this is exactly what happened with mine) and then it was put back, though, not with much precision. This is where my question stands if it's the latter case then maybe the person behind this alleged incident hurriedly put the screen protector back. If not, then maybe the screen and came out in day to day usage and the owner reinstalled it not caring much about the placement because of already broken screen or maybe if shifted by itself in a bag or pocket.
If you are really suspicious and you think this happened in absence of the owner, you can check the timeline under Google maps to see where the phone was when, according to you this was happening. Provided, the owner and the phone were seperated at the time this happened and you know the exact whereabouts of the owner at that instant.
Njaiker said:
These pictures were taken just after the alleged incident or were are taken after the phone was in use post-incident?
The damage is similar to phones that fall face down, flat (has happened to me as well). This seconds your opinion about flat impact and also explains why there is no damage on the back.
Now, for screen protector. Maybe, when the phone fell the screen protector came out because of the huge cracks (this is exactly what happened with mine) and then it was put back, though, not with much precision. This is where my question stands if it's the latter case then maybe the person behind this alleged incident hurriedly put the screen protector back. If not, then maybe the screen and came out in day to day usage and the owner reinstalled it not caring much about the placement because of already broken screen or maybe if shifted by itself in a bag or pocket.
If you are really suspicious and you think this happened in absence of the owner, you can check the timeline under Google maps to see where the phone was when, according to you this was happening. Provided, the owner and the phone were seperated at the time this happened and you know the exact whereabouts of the owner at that instant.
Click to expand...
Click to collapse
The pictures are taken just few hours after damage was noticed. It was found as such by the owner of the phone. It was left with other phones as all of us went to serve food (it was family function with 100 or so people). And the person in question was asked to take care of it. Not personally handed over but told phones are there and move to a safer location out of reach of children. I was also present at the function, hence these questions came to my mind. And those questions got wings since in all incidents that happened to my friend, the person in question was also present.