Random black screen issues? - Razer Phone 2 Questions & Answers

Hey guys, I've been having some issues with my RP2 since fresh out of the box. Randomly, my phone screen will not turn on and will stay black. The phone itself isn't shutting down, as when I attempt to turn on the screen, I can feel the haptic feedback from an attempt to unlock via fingerprint.
It's really touch and go, sometimes its good for a day or two, sometimes it'll do this two or three times a day. A hard reset (Pwr+Vol Up) gets it back running again, but it's getting really annoying and interfering heavily with just everyday use.
Anyone else having the same issue? Anything I've read around the web hasn't helped or isn't pertinent. This happens on complete stock and running Arter97's kernel, so I'm left to believe it's a hardware issue (please no) or a ROM issue, i.e. Razer did a crap job.
Any thoughts? Thank you in advance!

Related

G1 Device screen not wake up, a short message to all DEVs,

Dear all DEV,
I dont know if you all facing same problem as me, I have tried many kind of Hero for G1 from tradition hero by Drizzy till now the rom was upgrade to use RAM hack, but now I found one issue with my G1 when I try new rom that build on new JAC kenel ( I can't remember all BFS xxx) and it was my phone will not wake up and alert me anything after he sleep for quite a long time, for example, some one call me, they still can ring me, but for me I know nothing from me phone and even I press to unlock the phone, nothing happen. The screen just stay back or sometime I can see some picture from the screen without backlight, but nothing work for me, unless I pulled out battery and reboot phone back. After new reboot, it will go back to same situation again after a long sleep.
This text is not a panic to any DEV, but I want to show it out to you guy all in the new thread just want you all hear about this issue, cause sometime I reply in other thread, it was obmitted.
MOD, you can say I start new thread for nothing important and you can close it anytime you want, cause My main purpose just need some DEV to see my issue and keep it in consideration.
As this issue happen to me currenly I can not use SenseHero or M-LING... cause it's all give me this bad experience, and now I just stay with a very tradition Hero from Drizzy.
Regards,
I did have the same problems when using BFS 300 and 302. But 202 was fine, but didn't have WIFI. Pretty much what you need to do is use one that doesn't use any BFS (MLIGN, myHero) and you'll be fine.
Not sure if this is the same problem or not?
I replaced the MB in my G1 and now it fails to wake the screen up - SOMETIMES. No real rhyme or reason to it that I have found. I suspect that it's related to the MB and not any specific ROM. On reboot, sometimes I get the G1 logo for a few seconds, and then it goes black until reaching the boot screen. Other times it will go white on reboot, or white with black stripes. Sometimes, I can get it to wake up by pressing power then home several times, but that hasn't worked in a few days.
I'm preventing it from going to sleep, seems to work but it killer on my battery. Posting here to see if anyone else has run into this, and if there are any known fixes.
This only happens to me when I had stericsons LS. This may be a thing of the past because now I just stick with cyans rom. Last night I tried the 10 mb hack and had the issue again. Developer was already aware and working on the kernels though.

[Q] Deathly crash issue: only solution is factory reset. SERIOUS ISSUE

Okay, I have been having a serious issue with my D3 lately. One time, my phone just randomly rebooted, and then it would get stuck at the red "Droid Eye" screen, where it would be laggy and such after a while. Eventually the screen would time out in like 2 minutes. After it turned off, I could not get it to turn back on. Basically dead, except I could still get notifications and even a phone call. But I could not act on any of them. it's like the phone's heart is still beating, but I can't turn the screen on. I pull the battery and reboot and it does it again. SOMETIMES if I keep touching the red eye screen I can get to get to the lock screen, but the wallpaper won't load and it's basically frozen. I even tried booting into safe mode and that didn't help. I took it to Verizon, they said they've a couple other people with a similar issue on the forums. They did a factory reset, and that has been the only solution to the issue. I have had it 3 times now, and this time I'm sticking with the Blur launcher and keeping only the essential apps installed. I'm assuming this is a software issue, and I'm currently trying to figure out if it is related to a certain app that was installed. Hoping they will fix this with an update! ANYBODY ELSE HAVING THIS ISSUE? if so, any leads on another fix or what it could be?
sounds like a software issue. a factory reset doesn't do anything other than change the software.
I had a similar issue on my droid 1. it was rooted and when I installed a gingerbread from I forgot who, it got stuck at the eye, kept rebooting, and occasionally, i'd get calls and it still wouldn't work. I look forward to root.
out of curiousity, did you have to take it to the store to factory reset or is there an option for it in the bootloader(I know its locked but I have no idea to what degree)
The first time I took it to the store they did it for me, but yeah there's an option in the bootloader. Just took my back to Verizon cuz this was the 4th time it's done it, they're sending me a new one! It's okay, cuz my nice screen open 'click' sound was gone on the keyboard lol

[Q] Just a broken screen, or more?

Good evening everyone!
Little did I know, my father had his OG Droid just sitting in a drawer when he upgraded to the Inc2. I had him ship it out to me this past day so I can use it as my play thing!
Upon first boot up, before root or anything at all, I noticed the left side of the screen wasn't responding. Say, the back button and all the way up. Everything beyond the back button seemed ok.
I felt that maybe it was just a quirk with how old and how much he had used his phone, and was hoping for a software fix (read - flashing) and not a broken screen or any hardware problem.
As I began wiping data and resetting everything that could / should be, it started to get worse. Random "touches" on the screen, menu keys moving, total unresponsiveness. Just general whacked out problems that make you want to throw any device across the room.
I did manage to get Clockwork on, flash into recovery and install (successfully!) a plain 2.3.5 ROM I like. It was annoying with all the menus and key presses going all over the place, but they weren't happening while in recovery, so I was hopeful.
Upon the successful bootup of 2.3.5 though, the screen was even worse - more bouncing around, less responsive, etc etc.
So, my long winded question: anyone have any idea if this could be any problem but some sort of screen mishap or other hardware problem? I kind of hope it's not, just so I can have a device to constantly play with.
Thanks in advance!
broken digitizer, a common issues with droids/milestones.

Split Screen Mode Gone Crazy

Hey all. Just grabbed a new 32 gig Edge on Thursday. Everything was working fine up until this morning. As I was scrolling through an article, the Split Screen kept coming up and going away. I thought I hit something so I paid it no mind. As time passed, it started going crazy on its own. I wasn't pressing anything, just unlocking the phone and putting it down on the table.
It was almost like there was a ghost (or remote operator) screwing with me.
I did a factory reset, thinking maybe one of the apps I installed was causing some kind of issue. Still having the same problem.
Anyone else dealing with this on their new phone?
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
ChrisFM77 said:
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
Click to expand...
Click to collapse
sorry! didn't realize there was a response here. i've yet to find a fix. it'll happen every now and again. i try to reboot it, but sometimes i can't because of it going crazy. once rebooted, it behaves for a little while.
but in terms of the back button giving me recent apps, that happens way too often.
I've had the same problem with the S6 edge 64G. After Samsung advised on a factory reset, to no avail, I spoke with my network provider who suggested a replacement sim. This worked for a few days but then back to the exact same problem as described above. Working along the lines of the sim replacement I noticed this problem occurs more frequently in areas of poorer coverage. I tried the phone in Airplane mode when I noticed the problem was occuring and it stopped straight away. Haven't spoken to my network provider since but now I'm not sure if it's a sim issue or the over heating problem.
Its hardly an effective fix having a phone that you can't make calls on so I might have to settle for the' return to samsung for repair' option.
Hope this helps a little in finding a solution
Does anyone have a fix for this. My phone started doing this whilst on charge, and I have a gorilla case, so the overheating thing made sense until I let it cool down and removed the case and it still happens. The reboot (holding all four buttons down) does not work.
Multi-screen glitch
I am having the same issue on my Galaxy s6. I installed the Multi-Window Toggle app from a developer on this site and now instead of switching in between recent apps and multi-screen, it switches between recent apps and the home screen. It doesn't seem to be related to overheating with my phone. It can be just sitting on the counter and start doing it all on its own. Very disappointed.
I'm having the same problem with my s7 edge 32gb. Haven't found a fix. If ywguys upgrade to an s7 you may find the same issue unfortunately. Its probably a software problem. Hopefully a system upgrade can fix it soon.
Hi, I have a Verizon Galaxy s6 and got the software update late last week. Since then, my split screen has gone crazy. It goes through these cycles of splitting the screen and vibrating. It is unusable when in the cycle. HELP!!!
Hi, I too started having the same issue with Galaxy S6 on ATT. Any fix for this?
I got caught in a monsoon the other day (really heavy rain) I was only in it for maybe a min and a half till I could ride my bike to cover, but unfortunately, I was soaked and so was my phone. I wiped the water off, but I noticed that some may have gone in my headphone jack because everytime I pressed my back button the multi window button would light up and then start flickering and turn off. So I turned my phone off for awhile to let it dry out and now my button is not working at all. it's been 2 days of not working and all the sudden tonight it starts opening up my recently used apps and telling me it's going into split screen mode and glitching like this 20 times or so, every couple of minutes. My S6 has gone downhill the past couple months. 3 weeks ago it stopped charging completely the battery would drain after 2 hours of regular, to minimal use and when I went to go plug it in, it would notice that I would plug a cord into it, but wouldn't charge. It did that on and off for a week. now it charges, but tells me it's over heating every couple hours. Now it's doing this glitch with the button. Kris upfront up either split screen, or recently used apps overt and over again. The button still doesn't work, won't light up, or do anything when I press it. It'll only lights up when the back button is pressed. I just thought my button was broken cause of water damage, but maybe it's a software issue?
I replaced my screen protector. Problem resolved!
Replacing or removing screen protector didn't solved my problem. I have edge 6 32gb and it's clearly not an software issue because I have flashed my phone with different firmware with odin and still the problem occurs again ....
I'm thinking this might be due to screen protector I recently installed. I had the thin one before but since adding the thicker one this has started happening. So much that the phone is almost unusable. If this doesn't work, the phone might be going out the window!
Samsung Galaxy S6 Split Screen & Apps Gone Crazy
I also have the split screen issue with my Samsung Galaxy S6 (not an Edge). I've done everything recommended up to and including a factory reset to no avail. I also removed the screen saver (which was relatively new) and that did nothing.
I also have an issue with the recent apps toggle key, which in the end, may be the real issue. The key only works randomly and lights up even less than that.
Anyone?? Any other ideas? I, personally, have reported this to the BBB and requested an inquiry since this has been a known, major issue since long before I purchased the phone in September 2015. We are in the middle of the inquiry now. Will advise as to the outcome.
This works!!!!
I have a fix but im new it wont ket me post till after ten post. Want help email me..bummer just trying to help.
[email protected]
I had the same problem. I thought it was because glass was cracked. Tried replacing the glass, and actually ended up getting an entire new AMOLED/digitizer assembly, installed it, and it has the same problem. So annoying! I can't even send texts because it splits the screen and/or opens recent apps like every 0.5 seconds. The only thing that helps is having one finger continually pressing down on the screen as the app is open, which will let me scroll with my other finger and the app wont go in to split screen. I think it is a software/internal hardware problem. Not Cool, since this is an expensive phone.
EretsimmaI said:
I replaced my screen protector. Problem resolved!
Click to expand...
Click to collapse
I took the screen protector off of my wife's s6. It was okay for a few minutes, then it started again. the same thing everyone else is experiencing. 'Can't afford a new device right now. So she has to downgrade to a s5
This fixed mine
Hi guys my sister had the same problem and I tried the toggle app and that didn't work for me but I found this vidio on YouTube on how to disable the multi window button and it worked for her! I'm not allowed to send a link but if you type into YouTube 'disable back and multitask button' it's the first one to come up. hope this works!
My samsung s6 edge has been switching between recently used apps, going into switch screen mode and both power and home buttons haven't been working consistently. If I do a force restart the buttons only work for 10 mins or so. I also did a factory reset and am currently using a replacement phone because the reset did nothing. Some people seem to think this is due to an SD card corruption, I'm not so sure. My screen is also shattered but it had been shatter 6 months prior to this problem occurring so it is not related. If I take the phone in they'd have to repair the screen as well and that will cost too much for me.
Hi, I have had this issue twice and both times I think it was moisture/humidty related. The first time it resolved itself after presumably drying out any condensation. Today I had the same issue and fixed it by blowing a warm hair dryer into the bottom of the phone for a few minutes.

[C6903] Persistent problems with full screen and home bar, detailed info.

I updated my C6903 to Android 5.1.1 around... say a month ago? Or around there. It was giving me so much trouble, I couldn't stand to use my phone anymore.
Therefore, I read up on what I could, and attempted my first downgrade to 4.4 KitKat (Central European 01 version 108, unbranded). I didn't wipe the data and that turned into a bit of a mess, but I successfully flashed it and wiped the data properly during the second time around.
But I was still getting some problems, ones that had been occuring since my phone was upgraded to Lollipop. First, that my phone can not enter full screen at all, on any app. The home bar flickers on and off all the time, during Youtube, during any videos, during visualiser, or any app that will make use of fullscreen.
The second issue is that my home keys become unresponsive the vast majority of the time. Restarting does not fix this, and locking my screen then unlocking it again works for roughly 1 minute, then it's back to freezing and no response.
So, considering my main issues were persistent since the update of 5.1.1, I tried a factory reset. I wiped everything and flashed it properly again with Flashtool, to 4.4 KitKat.
It has not worked. Using the developer options/diagnostics I have tested my display and my entire screen has no dead pixels and reacts to the movement or touch of my finger with no issue. So if my screen is fine otherwise, why has 5.1.1 completely ****ed my phone over? It does not make any sense.
At this point I cannot even watch videos or do basic things on my phone as the above issues are preventing me from doing anything. I'm willing to provide as much information as I can, so I would appreciate some help and insight into this. Thank you!
EDIT: Additional information - Trying to view pictures in full screen (Album) ends up with it zooming in and out constantly, even when nothing on the screen is being touched.
When my phone is on landscape/full screen android keyboard, it will intermittently go crazy and start vibrating. I believe it is the symbol key being pressed on it's own, off/on constantly. Nothing on my phone is being touched or moved at this time, it just does this by itself.
it looks like some dirt got on the edges of the screen and it's messing with the touch detection.give that phone a nice bath(one of the best advantages it of being waterproof ) and clean that screen.that should fix it!
masterofnocrack said:
it looks like some dirt got on the edges of the screen and it's messing with the touch detection.give that phone a nice bath(one of the best advantages it of being waterproof ) and clean that screen.that should fix it!
Click to expand...
Click to collapse
The cover for the charger port is broken and just fell off one day a long time ago (it never closed properly, though) so unfortunately, I won't be able to go through with that suggestion.
Added new information. I hope I can get some insight into this soon.

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