The screen of my Galaxy Note 9 doesn't detect the S pen. - Samsung Galaxy Note 9 Questions & Answers

Hello friends:
Hope to find a solution to this problem...
So... a friend asked me to check her phone (Galaxy Note 9) because the S pen wasn't working properly. It was possible to use the commands when pressing the S pen button, but whenever I tried to use the S pen to navigate through the screen it was completely useless, the screen doesn't responded to the S pen.
I have a Galaxy Note 8 and I tried the Galaxy Note 9's S pen on it and worked as charm.
I did try these solutions:
1.- Soft Reset
2.- Reboot in Safe Mode
3.- Reset S Pen
None of them worked
HELP!!! I really wanted to impress my friend she's georgeus AF!!

Try the instructions here https://www.samsung.com/us/support/troubleshooting/TSG01001835/#change-the-s-pen-color
As a side note, don't rely on fixing her s-pen to impress her, this could just lead to you becoming tech support for her.
Just be you and you'll be fine.
Of course, if being tech support for people is your thing, then go get your girl!

Does Note9 have a screen protector on? Some cheap quality screen protectors/films cause this issue. Also, check if she already has a S pen in the note! (she might be testing your tech skills) default Note setting will not allow you to use second pen if one is already in the Note

I already tried to reset the S pen, it didn´t work

hgajjar said:
Does Note9 have a screen protector on? Some cheap quality screen protectors/films cause this issue. Also, check if she already has a S pen in the note! (she might be testing your tech skills) default Note setting will not allow you to use second pen if one is already in the Note
Click to expand...
Click to collapse
Perhaps that's the reason but I'm not going to tear up her screen protector... the S pen that she have is the first one that come with the Note 9

hgajjar said:
Does Note9 have a screen protector on? Some cheap quality screen protectors/films cause this issue. Also, check if she already has a S pen in the note! (she might be testing your tech skills) default Note setting will not allow you to use second pen if one is already in the Note
Click to expand...
Click to collapse
I already tried to reset the S pen, it didn´t work

X1ras said:
Try the instructions here https://www.samsung.com/us/support/troubleshooting/TSG01001835/#change-the-s-pen-color
As a side note, don't rely on fixing her s-pen to impress her, this could just lead to you becoming tech support for her.
Just be you and you'll be fine.
Of course, if being tech support for people is your thing, then go get your girl!
Click to expand...
Click to collapse
I already tried to reset the S pen, it didn´t work

Hey go to display settings and enable touch sensitivity. Just try doing so :fingers-crossed:

if note 9 is in a protective case, remove it. magnet case cause problems with s pen functionality.

Go to a test mode and try again. If not working then there is a problem with digitizer and possibly service required. Try hard reset before sending for repair

Munawar Mehmood said:
if note 9 is in a protective case, remove it. magnet case cause problems with s pen functionality.
Click to expand...
Click to collapse
Exactly,
The magnet is the problem, also wit a cutter you can remove the magnet from the case

Related

S-pen replacement and calibration

This is a two part question.
Firstly does anyone know if there is a way to calibrate the s-pen. Mine seems ever so slightly off when writing as I would with a normal pen (on a slight angle).
I also have the bamboo feel but that is even worse (around 2-3 mm off).
Next question is are there any other s-pen out that like the bamboo feel? I like the bigger size of it as it's more comfortable for writing with but accuracy seems to be the issue with some third part pens. I'm surprised there issue nothing from Samsung already for the note 5. I understand there are the pen holder or the bt pen but those are for older devices so I'm not sure how accurate they are or compatible.
Sent from my SM-N920I using Tapatalk
AndiF85 said:
This is a two part question.
Firstly does anyone know if there is a way to calibrate the s-pen. Mine seems ever so slightly off when writing as I would with a normal pen (on a slight angle).
I also have the bamboo feel but that is even worse (around 2-3 mm off).
Next question is are there any other s-pen out that like the bamboo feel? I like the bigger size of it as it's more comfortable for writing with but accuracy seems to be the issue with some third part pens. I'm surprised there issue nothing from Samsung already for the note 5. I understand there are the pen holder or the bt pen but those are for older devices so I'm not sure how accurate they are or compatible.
Sent from my SM-N920I using Tapatalk
Click to expand...
Click to collapse
Can you make sure that there is no cover when trying, as magnetic covers or even flip covers cause the S-pen to be inaccurate.
in older models, magnet closure cases made a huge difference.
Hello; I am not sure if anyone had such problem about note5 spen. . I can't use with spen whole screen..i mean at the middle of one side is not seen by spen although I can write that side with my finger..how can i solve this problem? Thank you anybody who responses!!
free123rww said:
Hello; I am not sure if anyone had such problem about note5 spen. . I can't use with spen whole screen..i mean at the middle of one side is not seen by spen although I can write that side with my finger..how can i solve this problem? Thank you anybody who responses!!
Click to expand...
Click to collapse
Using a case with a magnet?
There are these larger pens. never tried one myself.
http://www.ebay.com/itm/Genuine-Ori...960876?hash=item2106bcdaec:g:yi4AAOSwAYtWMwmG
free123rww said:
Hello; I am not sure if anyone had such problem about note5 spen. . I can't use with spen whole screen..i mean at the middle of one side is not seen by spen although I can write that side with my finger..how can i solve this problem? Thank you anybody who responses!!
Click to expand...
Click to collapse
Try typing in *#0*# in your dialer. This will bring up the integrated hardware test. There should be one for S-Pen (not touch) and try it on that screen. If it does not pass the test, then you are probably looking at a hardware failure/malfunction.
Broke my S pen when my phone fell. Any good sites to get a replacement?
Try spen with eraser.
mexkingsthugz said:
Broke my S pen when my phone fell. Any good sites to get a replacement?
Click to expand...
Click to collapse
Amazon is where I would go, cheaper deals else where could be sketchy.
bosswick said:
Try typing in *#0*# in your dialer. This will bring up the integrated hardware test. There should be one for S-Pen (not touch) and try it on that screen. If it does not pass the test, then you are probably looking at a hardware failure/malfunction.
Click to expand...
Click to collapse
Good information to know just in case .... one never knows when 'Ol Murphy will decide to put his most famous law into action. ... " Anything that can go wrong usually will."
I know this is an old post, but I am trying to find a gold s-pen. Samsung doesn't sell them on their site. To get mine warranties will take over a month. I have seen them on Amazon but really no where else. Wondering if anyone has tried them and any issues. Where do you recommend?
GastonC said:
I know this is an old post, but I am trying to find a gold s-pen. Samsung doesn't sell them on their site. To get mine warranties will take over a month. I have seen them on Amazon but really no where else. Wondering if anyone has tried them and any issues. Where do you recommend?
Click to expand...
Click to collapse
Did you manage to find one? Amazon is $20+, lots of cheap ones from China for $5.
Found one on Amazon that comes in Samsung packaging. WORKS LIKE ORIGINAL
Sent from my SM-N920T using Tapatalk
For what it is worth...
I have both a NOTE 3 and a NOTE 5
The 5 I only bought recently and the Stylus hole was blocked and there was some weird other stylus somehow wedged into it.
The previous owner knew he was selling me a duffer but there we go.
Anyway, I managed to get it out and I bought a new stylus for it, but the bloody thing was not quite right... It was something like about 1.5mm off down and right. I am very very good with sizes and so trust me, its more than 1mm but not quite 2mm but thats by the sideways... I just assumed that the bloody thing needs calibrating to this stylus.
Anyway, it was some time later that I thought... Why not try the note 3 and 5 styluses on each other... They both work just fine, but guess what? It was not the screen that needed calibrating at all? - the stylus is to blame.
The Note 5 stylus is wonky just the same on the Note 3 and the Note 3 Stylus is perfect on the Note 5
If only I could swap them over?
But there you go... Maybe its a new stylus or a replacement stylus you should be looking for and not a calibration of the screen?
yeah mines a few mm's off as well. its very annoying.
There is also a waycom test in the integrated hardware test menu (this would be good for seeing how your s-pen registers on the screen)
Also you may want to try another N5 s-pen (if you know someone that has one see how it does, the one you have may have a defect)
You can take off the cover on the button of the spen and there's a tuning adjuster under it. Factory is set to be off a little.
TechNyne66 said:
You can take off the cover on the button of the spen and there's a tuning adjuster under it. Factory is set to be off a little.
Click to expand...
Click to collapse
whut? seriously?
Sounds dodge to me. Got pics?
FatRakoon said:
For what it is worth...
I have both a NOTE 3 and a NOTE 5
The 5 I only bought recently and the Stylus hole was blocked and there was some weird other stylus somehow wedged into it.
The previous owner knew he was selling me a duffer but there we go.
Anyway, I managed to get it out and I bought a new stylus for it, but the bloody thing was not quite right... It was something like about 1.5mm off down and right. I am very very good with sizes and so trust me, its more than 1mm but not quite 2mm but thats by the sideways... I just assumed that the bloody thing needs calibrating to this stylus.
Anyway, it was some time later that I thought... Why not try the note 3 and 5 styluses on each other... They both work just fine, but guess what? It was not the screen that needed calibrating at all? - the stylus is to blame.
The Note 5 stylus is wonky just the same on the Note 3 and the Note 3 Stylus is perfect on the Note 5
If only I could swap them over?
But there you go... Maybe its a new stylus or a replacement stylus you should be looking for and not a calibration of the screen?
Click to expand...
Click to collapse
I tried Note 4 stylus on Note 5 and it felt like a Note 7 stylus on Note 7. Note 5 stylus is useless. in comparison.
So stupid that companies still make Note cases with friggin battery clips on them. But then again there seems to be a fair amount of people who buy these Note devices but rarely use the S-Pen which is bizarre to me.

Pen sensitivity not equal on the screen

I've noticed lastely that my pen sensitivity is different in the middle of the screen compared to the corners. I have to press down the pen harder to actually write something, while on the corners I can write normally.,
This was not always the case, the problem appeared just recently. The pen has bad sensitivity in the middle regardless if I try to write or just scroll on a webpage with it.
Restarting the phone didn't help.
I have a custom rom which I have not upgraded for months now (I'm waiting on Oreo roms).
The digitizer seems to work fine when I use my fingers.
I have uploaded a screenshot testing the pen. The corners are where I gently just swiped with the pen. As you can see there's nothing in the middle.
Could this be software (rom) issue, digitizer losing response or the pen itself? Any ideas?
Nebell said:
I've noticed lastely that my pen sensitivity is different in the middle of the screen compared to the corners. I have to press down the pen harder to actually write something, while on the corners I can write normally.,
This was not always the case, the problem appeared just recently. The pen has bad sensitivity in the middle regardless if I try to write or just scroll on a webpage with it.
Restarting the phone didn't help.
I have a custom rom which I have not upgraded for months now (I'm waiting on Oreo roms).
The digitizer seems to work fine when I use my fingers.
I have uploaded a screenshot testing the pen. The corners are where I gently just swiped with the pen. As you can see there's nothing in the middle.
Could this be software (rom) issue, digitizer losing response or the pen itself? Any ideas?
Click to expand...
Click to collapse
None of the above. The pen has its own sensor behind the screen. It got damaged somehow. Time for a warranty replacement.
do you have a case on the phone? any magnetic closure will cause exactly this
WaxysDargle said:
do you have a case on the phone? any magnetic closure will cause exactly this
Click to expand...
Click to collapse
Correct, I suspected it and removed the case and it solved the problem.
I recently bought https://www.aliexpress.com/item/Zim...lloy-Metal-Cover-for-Samsung/32828780058.html
It's a fantastic case in every way, except that it makes Spen go crazy.
Will it cause any permanent damage or am I safe to continue using it?
Gizmoe said:
None of the above. The pen has its own sensor behind the screen. It got damaged somehow. Time for a warranty replacement.
Click to expand...
Click to collapse
It was the magnet messing around, the problem disappeared when I removed the case. Good thing I don't need to RMA this, I have 2-step verification for everything haha.
Nebell said:
It was the magnet messing around, the problem disappeared when I removed the case. Good thing I don't need to RMA this, I have 2-step verification for everything haha.
Click to expand...
Click to collapse
Glad it was easy!:good: I'm surprised a case would be made that interferes with the pen coils. That's annoying. Good thing it didn't permanently damage it. Having to RMA would have been lame. What case did you buy, I'm just curious.
Nebell said:
Correct, I suspected it and removed the case and it solved the problem.
I recently bought https://www.aliexpress.com/item/Zim...lloy-Metal-Cover-for-Samsung/32828780058.html
It's a fantastic case in every way, except that it makes Spen go crazy.
Will it cause any permanent damage or am I safe to continue using it?
It was the magnet messing around, the problem disappeared when I removed the case. Good thing I don't need to RMA this, I have 2-step verification for everything haha.
Click to expand...
Click to collapse
I think it can damage over time. I remember similar reports on the Note 4 forum, but maybe something changed since then too.
It's a mystery to me, how some people still don't know that magnets and phones don't go along ?
Sent from my Galaxy Note8 using XDA Labs
Gizmoe said:
Glad it was easy!:good: I'm surprised a case would be made that interferes with the pen coils. That's annoying. Good thing it didn't permanently damage it. Having to RMA would have been lame. What case did you buy, I'm just curious.
Click to expand...
Click to collapse
I posted a link in my reply above yours
Dejan Sathanas said:
It's a mystery to me, how some people still don't know that magnets and phones don't go along ?
Sent from my Galaxy Note8 using XDA Labs
Click to expand...
Click to collapse
The phone works fine, it's only the Spen which is not working well.
Besides, there are already magnets in phone speakers.
sefrcoko said:
I think it can damage over time. I remember similar reports on the Note 4 forum, but maybe something changed since then too.
Click to expand...
Click to collapse
I've read that magnets won't damage the phone, unless it's a really strong magnet like a MRI scanner. I won't be coming near any of those anytime soon.
The only thing that would be temporarily affected is the compass, which I don't use, and Spen in this case, which I use rarely.
Nebell said:
I posted a link in my reply above yours
Click to expand...
Click to collapse
Doh! Just breezed right over that. That's a pretty crazy case.
just about every folding case on amazon has a magnet in it that will affect the spen usage.
just a warning to everyone.
Yep even a small magnet for the latch causes mine to curve away.
Sent from my SM-N950U using Tapatalk

Spen problem/ Calibration

Hi,
Is there a way to calibrate the Spen? Its accurate for about 90% of the screen but when i move to the left most part of the screen it doesnt follow. It stops about 1/4 of an inch and doesnt reach the end of the screen
I dont have any case on it
No screen protectors as well
No magnetic items to interfere with the spen
Tried the "touch all four corners" trick but didnt fix it
Any other ideas?
Thanks
I dont think that the issue is the s pen, it is most likely the screen digitizer, if the s pen was faulty, the problem would arise anywhere on the screen, take your device for warranty claim ASAP
Try changing or reinstalling the SPen tip...
winol said:
I dont think that the issue is the s pen, it is most likely the screen digitizer, if the s pen was faulty, the problem would arise anywhere on the screen, take your device for warranty claim ASAP
Click to expand...
Click to collapse
I agree. The walcom digitizer is probably broken.
Thanks for the suggestions guys. Tried it with a different Spen from another Note 8. Still the same problem. My digitizer must be broken. Ill send it for repairs. First time to claim warranty on a samsung Note product since the Note 1. Note 7 is an exception since that was just faulty for everyone
The note 7 was not faulty for me, I still have it, works really fine
Just got my note back from the service center. took them one day to fix it. You guys were right, it was a faulty digitizer.
lucky for me. they changed the whole screen assembly, i now have a new scratcheless screen. They also said they replaced the battery since the front assembly comes with a new battery since its suppose to be glued to it
Really glad to hear it worked so good for you! , that is the benefit of purchasing legally/oficially distributed devices some want to save money, but the peace of mind is most important
Hi guys
I have the same problem .If I replace just touch screen ,will the problem be solved???Or is it LCD?
Because I disconnected touch screen cable and saw that pen digitizer still is working and I guessed that pen digitizer is connected to LCD?Am I right??
winol said:
The note 7 was not faulty for me, I still have it, works really fine
Click to expand...
Click to collapse
It seems that the majority of the Note 7s that had issues with the battery were restricted to the US. As I can't find issues with the Note 7 in other regions of the world...
HamiTakar said:
Hi guys
I have the same problem .If I replace just touch screen ,will the problem be solved???Or is it LCD?
Because I disconnected touch screen cable and saw that pen digitizer still is working and I guessed that pen digitizer is connected to LCD?Am I right??
Click to expand...
Click to collapse
You need to replace the entire AMOLED display under the glass panel, which is no easy task. As you need a very clean room to do it to ensure that you do not have any specs of dust on it.

I have problem with S pen

S pen not working on small part of screen this part is very small and if I used my finger woring easy
Anyone here
can you specify where exactly is the "small part of the screen"? dial *#0*# and test the s-pen?
This problem in middle of screen near left
Not working also with *#0*# this part not working everywhere by s pen but if I use my finger working great
Rvd200 said:
This problem in middle of screen near left
Not working also with *#0*# this part not working everywhere by s pen but if I use my finger working great
Click to expand...
Click to collapse
If you are using a case with a magnet in the clasp, it will interfere with the S-Pen detection in that area. Try removing any cases you use and see if that helps. (Not sure, you may have to leave the phone for a while after removing the case).
I have gelatin screen protctor
Screen protector wouldn't cause this - are you using a case/wallet/pouch of any kind? If so, try using the phone without it for a while.
Yes you right when I remove my mobile form my case the s pen worked great
So the problem from my cover ??? Becaouse have magnet ??
yes. the magnet is the cause.
So this case is dangerous on my mobile ???
Rvd200 said:
So this case is dangerous on my mobile ???
Click to expand...
Click to collapse
Not really, the s-pen uses magnetic fields to power the circuits in the pen and to communicate with your phone, so any magnet will interfere with that and cause issues.
Glad that fixed it for you. I suggest looking for an alternative case - see some of the recommended ones on the forums here. Personally, I stick to the offical Samsung ones, or recognised brands like UAG etc. I always stay clear of cases with magnets for Note phones, as this has always been an issue. Case manufacturers should be aware of it by now! The only place a magnet is acceptable is if it's on the back side of the phone away from the screen.
thank u very much to help me . But u know iam very angry becaouse I bought note 9 because note 9 with exynos is bad with gaming really not good this mean mobile = 1000$ cant working good with gaming
Rvd200 said:
thank u very much to help me . But u know iam very angry becaouse I bought note 9 because note 9 with exynos is bad with gaming really not good this mean mobile = 1000$ cant working good with gaming
Click to expand...
Click to collapse
works fine with me
Look at fortnite u cant play on epic and cant 60FPS

Question Bad sensitivity spot issue

Hello,
I need some help from the xda community.
Just recently bought S21 Ultra, but I have an issue while using S pen with any application that has push sensitivity recognition just in one spot.
For example 'Infinite painter' or 'art flow' with sensitivity brush like 6B pencil.
I'm not completely sure that it is hardware (display) issue of this phone or all S21 Ultra have this issue.
I want to ask someone to try it either to confirm or deny. If it is the issue of this particular phone, I still have some time to change the device.
Thanks for your help!
Are you using a case or something with a magnetic lock system by any chance?
patensas said:
Are you using a case or something with a magnetic lock system by any chance?
Click to expand...
Click to collapse
Forgot to mention. No, no case, nothing magnetic, no screen protector. The photo was taken while the phone was on my lap.
lethall1 said:
Forgot to mention. No, no case, nothing magnetic, no screen protector. The photo was taken while the phone was on my lap.
Click to expand...
Click to collapse
Okay well in that case I would say a faulty digitizer, I guess you should get it replaced ( under warranty )
I've seen many users having a similar issue which was triggered by a magnetic case thats why I asked about it ;-)
patensas said:
Okay well in that case I would say a faulty digitizer, I guess you should get it replaced ( under warranty )
I've seen many users having a similar issue which was triggered by a magnetic case thats why I asked about it ;-)
Click to expand...
Click to collapse
yeah, I've googled this issue, I know about magnets. But it looks like there is something underneath the screen that produces some magnetic interference. And it works with very big pressure... I was just wondering if everybody has this issue and just don't care\know, or it is just me. That's why I've asked somebody to test it.
lethall1 said:
yeah, I've googled this issue, I know about magnets. But it looks like there is something underneath the screen that produces some magnetic interference. And it works with very big pressure... I was just wondering if everybody has this issue and just don't care\know, or it is just me. That's why I've asked somebody to test it.
Click to expand...
Click to collapse
Well mine works flawless and I would contact Samsung to get it fixed if I would have the issue
patensas said:
Well mine works flawless and I would contact Samsung to get it fixed if I would have the issue
Click to expand...
Click to collapse
So, as I understand - you did try S-pen with any application that support sensitivity recognition in this area and it works? The general notepad or any other application that is just for writing works in this area of the screen. The problem is only with push-level recognition.
How do I enable the pressure sensitivity?
Here is what I achieved on my S21 Ultra (snapdragon, USA t-mobile variant) using an older s-pen taken from an older note. But when I used different pressure, the Infinite Painter app acted like the pen was either on or off, but no gradients in between. Like I dragged the pen across the screen and pushed harder and softer, but the result was just no ink when too soft, and pure black when hard enough or harder. Nothing in between. Is this because my s-pen is too old, or did I need to turn on a setting in the phone or the app? I selected the 6B pencil in the app.
KingFatty said:
How do I enable the pressure sensitivity?
Here is what I achieved on my S21 Ultra (snapdragon, USA t-mobile variant) using an older s-pen taken from an older note. But when I used different pressure, the Infinite Painter app acted like the pen was either on or off, but no gradients in between. Like I dragged the pen across the screen and pushed harder and softer, but the result was just no ink when too soft, and pure black when hard enough or harder. Nothing in between. Is this because my s-pen is too old, or did I need to turn on a setting in the phone or the app? I selected the 6B pencil in the app.
View attachment 5377021
Click to expand...
Click to collapse
Thank you very much! yeah, I didn't realize this. I bought S-pen with the phone and I guess it's a different one from old Note S-Pen
lethall1 said:
Hello,
I need some help from the xda community.
Just recently bought S21 Ultra, but I have an issue while using S pen with any application that has push sensitivity recognition just in one spot.
For example 'Infinite painter' or 'art flow' with sensitivity brush like 6B pencil.
I'm not completely sure that it is hardware (display) issue of this phone or all S21 Ultra have this issue.
I want to ask someone to try it either to confirm or deny. If it is the issue of this particular phone, I still have some time to change the device.
Thanks for your help!
Click to expand...
Click to collapse
I don't have infinite painter or any other painting app, but I tried my S pen on Samsung notes and there doesn't seem to be any irregular spots on the screen. Both tracing and pressure work on all parts of the screen as far as I can tell. I used my Tab S7's included S-Pen.
enigmaamit said:
I don't have infinite painter or any other painting app, but I tried my S pen on Samsung notes and there doesn't seem to be any irregular spots on the screen. Both tracing and pressure work on all parts of the screen as far as I can tell. I used my Tab S7's included S-Pen.
Click to expand...
Click to collapse
Thank you! Now I'm wondering if it is S-pen issue. Just noticed that if I hold the pen almost completely 90 degree to the screen, it just works fine on this spot.

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