I have changed several Huawei phones: P20 Pro, Mate 20 Pro and P30 Pro. Now I want Mate 30 Pro.
Two weeks go I sell P30 Pro to my friend. And I do backup by Hisuite, all my pictures and videos. And the problem is all the photos and videos are encrypted so I can't open it, I can't see nothing. I took my old phone P30 Pro and try to do restore but I didn't succeed. Sometimes you just see like moving pictures in the phone gallery application, but just black pictures and pictures just go away after finishing restore.
That phone I had - P30 Pro have a lot pictures of my daughter and my mother who passed away 1 month ago. All that photos means a lot to me.
It would be great if someone could help me, to open all that pictures and videos or just decrypt it please everyone who have any chance to help me I will be very very very grateful.
P.S. I see now that I have the same problems with backup with my old mate 20 pro but the backup on P20 Pro is okay.
And one more time please help me to restore these pictures full of good memories of my mother.
Thx a lot.
isko01 said:
I have changed several Huawei phones: P20 Pro, Mate 20 Pro and P30 Pro. Now I want Mate 30 Pro.
Two weeks go I sell P30 Pro to my friend. And I do backup by Hisuite, all my pictures and videos. And the problem is all the photos and videos are encrypted so I can't open it, I can't see nothing. I took my old phone P30 Pro and try to do restore but I didn't succeed. Sometimes you just see like moving pictures in the phone gallery application, but just black pictures and pictures just go away after finishing restore.
That phone I had - P30 Pro have a lot pictures of my daughter and my mother who passed away 1 month ago. All that photos means a lot to me.
It would be great if someone could help me, to open all that pictures and videos or just decrypt it please everyone who have any chance to help me I will be very very very grateful.
P.S. I see now that I have the same problems with backup with my old mate 20 pro but the backup on P20 Pro is okay.
And one more time please help me to restore these pictures full of good memories of my mother.
Thx a lot.
Click to expand...
Click to collapse
Now it's too late but why did you backup your photos by HiSuite - HiSuite or even better Backup app are good for backing up apps and settings, but photos you simply 'back up' by copying DCIM folder (its Camera subfolder) by MTP to PC (when you connect the phone to PC by USB cable, you have to allow MTP on the phone and on the PC you will see as a shared folder). Then you will have jpeg files, you can open by any program, copy anywhere, you won't depend on Huawei
zgfg said:
Now it's too late but why did you backup your photos by HiSuite - HiSuite or even better Backup app are good for backing up apps and settings, but photos you simply 'back up' by copying DCIM folder (its Camera subfolder) by MTP to PC (when you connect the phone to PC by USB cable, you have to allow MTP on the phone and on the PC you will see as a shared folder). Then you will have jpeg files, you can open by any program, copy anywhere, you won't depend on Huawei
Click to expand...
Click to collapse
But backup should work for everything.
Restore only pictures
When you try to restore from back up, customize the restore and restore only pictures. Good luck
When you retrieve the backup of the recovery, the phone stops on the device's logo.
Please reply
I have compiled a quick guide (based on various contributors) on how to decrypt the HiSuite encrypted folders in this thread:
https://forum.xda-developers.com/sho...7&postcount=19
Related
Hi there,
Suddenly my OB erased all media (pics, videos) before June. I realized yesterday when looking for some pictures and found only the ones taken since Jun 1st.
My contacts and messages are still in the SD, pretty weird.
Also, I can see some old pictures with ES explorer, and then in the PC I can see others.
I didn´t do anything wrong, the only suspicious thing that comes to my mind is, maybe, some usb connection terminated.
Do you know if there is a way to recover them? Currently I´m running a software called Stella Recovery, and I can see some thumbnails of my old pictures showing during the process, but it seems this tool is not free, and is taking ages.
I appreciate your help.
Btw, I´m rooted with Nova v7, under 2.2.2.
Thanks.
Probably you have turned on the patched sqlite with nosync and your databases crashed.
Is there a way to Backup photos & videos for a factory reset and restore maintaining
I want to ask to this community if anybody knows a way to make a backup of all my photos and videos, format the device with a factory reset, and then restore the photos and videos in a way that maintains theirs original order. All the ways I tried, when I copy again the photos & videos to the device, their have the date of the day I copy to the device, not the original date, so all my photos are disordered.
Enviado desde mi Nexus 6 mediante Tapatalk
yes. there are many softwares
i like mobilego
good luck
Thank you for your quick response.
I've been searching info about this app. I didn't find anywhere where explains if the date are maintained. Are you sure? Have you tried this app?
In the backup and restore guide
http://mobilego.wondershare.com/guide/android-backup-and-restore.html says that for to restore click for root the device.
Is really needed?
I don't want to root my nexus for the moment. I only want to save may photos in correct order[emoji3]
You said there many softwares. Could you or anybody tell me the names. If they are free much better.
Thanks and good day
Enviado desde mi Nexus 6 mediante Tapatalk
Not sure about copying them back but maybe you can use the new Google Photos for that.
You should have some free gigabytes in Google Drive which you need for original quality.
You can choose in the Google settings from Photos if you want to back up in good quality or original quality.
The order stays the same on my Nexus 6 (online view - device folder view) BEFORE copying.
Not sure what happens if you copy them back but if you have wifi or wireless internet you'll have all your pictures in Google Photos in the right order and you can reset or lose your device while still having all your pictures stored safe.
Hope this is helpfull
Wug's toolkit can do that plus a lot of other things. Also has several video how-to's
Here
Before I do it, I want to make sure everything I have is backed up (contacts, apps, settings, gallery, etc...)
However, huawei cloud, for example, is not available in my region.
I also had trouble connecting to the huawei suite app on my computer (win10).
Please let me know what to do and what to pay attention to.
Thanks
PS
This is my first time backing up/restoring an android. I was a winphone user before, and there I had zero issues with restoring...
Did you try backing up everything via Google drive first? That's what I did with my Mate 10 pro last month before I did a factory reset
This is what google drive shows on its backup for me:
Apps 37 apps
Call history
Device settings
Sms
Last time backed up this morning.
Am I good to go?
vdamir78 said:
Before I do it, I want to make sure everything I have is backed up (contacts, apps, settings, gallery, etc...)
However, huawei cloud, for example, is not available in my region.
I also had trouble connecting to the huawei suite app on my computer (win10).
Please let me know what to do and what to pay attention to.
Thanks
PS
This is my first time backing up/restoring an android. I was a winphone user before, and there I had zero issues with restoring...
Click to expand...
Click to collapse
Be carefull with win10 as the drivers have signature verification issues with mate 10. It's much better if you use a win7 or win8 computer.
Check mate 9/9 pro forums for the right drivers. Maybe you can put them on your win10 computer and it might work but I doubt it.
Make sure your on the right drivers first before doing anything. Backing up might be ok but don't flash anything until your drivers are correct.
Sent from my AL10 using Tapatalk
vdamir78 said:
Before I do it, I want to make sure everything I have is backed up (contacts, apps, settings, gallery, etc...)
However, huawei cloud, for example, is not available in my region.
I also had trouble connecting to the huawei suite app on my computer (win10).
Please let me know what to do and what to pay attention to.
Thanks
PS
This is my first time backing up/restoring an android. I was a winphone user before, and there I had zero issues with restoring...
Click to expand...
Click to collapse
Why not just use the Huawei Backup app ? Its the most compatible app and lets you save on sd card, computer, etc.
Well, I did it and it went pretty well. Here are things I noticed that didnt restore:
1. Private/hidden photo albums (lost those), and I had to manually backup and copy photos back to the device.
2. Some apps' notifications just didn't want to work after the restore process, so I had to reinstall those apps in order to get notifications to work. Among them fb messenger is the most known.
3. Some of the phone settings I set custom, such as ringtones, but nothing of importance.
Oh, and I used the huawei's hisuite.
My Xperia should be arriving next week. Are there any apps I could use to copy over my existing Android home screen, app folders and layout?
Currently using a Mate 20 Pro and when I used Huawei's Phone Clone to copy over to a P40 Pro (which I subsequently returned) it copied over everything as it was so I didn't have to organise everything again but not sure if that was because it was Huawei to Huawei...
No you cannot.
This comment won't be of use to your current situation, but perhaps consider using Nova launcher as at least that way you can make home screen backups that can be restored no matter what device
Hello,
I recently bought a S20 FE which is my first Samsung phone ever. I came from Huawei P20 Pro (and a Sony and Iphone before that) and i have a few questions, that i hope you guys can help me with:
How do i backup my Samsung phone to a PC?
Huawei has the "HiSuite" PC-software that connects to your phone and allow easy backup/restore functions for calls, text messages,
contacts, pictures etc.. Is there a similar software for Samsung?
Backup to Samsung Cloud: I don't have the option to activate automatic backups, i can only do it manually (nothing in the three-dot menu). Am I missing something?
Thank you in advance,
Dan
Damun said:
Hello,
I recently bought a S20 FE which is my first Samsung phone ever. I came from Huawei P20 Pro (and a Sony and Iphone before that) and i have a few questions, that i hope you guys can help me with:
How do i backup my Samsung phone to a PC?
Huawei has the "HiSuite" PC-software that connects to your phone and allow easy backup/restore functions for calls, text messages,
contacts, pictures etc.. Is there a similar software for Samsung?
Backup to Samsung Cloud: I don't have the option to activate automatic backups, i can only do it manually (nothing in the three-dot menu). Am I missing something?
Thank you in advance,
Dan
Click to expand...
Click to collapse
The tool provided for Samsung for backup and restore purposes is SmartSwitch, regarding the automatic backup I always had activated this option by default and had to do it the other way around to deactivate it. If you can provide some screenie or maybe you can enable it open your account via PC.
Thanks for your answers @SubwayChamp
I'll get SmartSwitch.
I've accessed Samsung Cloud from my PC and from my phone, but couldn't find any options to activate automatic backup there.
When i go to settings > Accounts and backup > Under"Samsung Cloud" : Backup data
Here i can choose what to backup and at the bottom there is a button to backup (manually). There is no option to enable automatic backups. The three dots menu only has "More info" but no options.
Edit:
I was looking in the wrong place. Followed the guide here, and i didn't look in the right place.
Had to look in Samsung Cloud settings, and there i found the "Auto back up" option. My bad.
Damun said:
Thanks for your answers @SubwayChamp
I'll get SmartSwitch.
I've accessed Samsung Cloud from my PC and from my phone, but couldn't find any options to activate automatic backup there.
When i go to settings > Accounts and backup > Under"Samsung Cloud" : Backup data
Here i can choose what to backup and at the bottom there is a button to backup (manually). There is no option to enable automatic backups. The three dots menu only has "More info" but no options.
Edit:
I was looking in the wrong place. Followed the guide here, and i didn't look in the right place.
Had to look in Samsung Cloud settings, and there i found the "Auto back up" option. My bad.
Click to expand...
Click to collapse
Good, that´s what I thought.
Do Not use Smart Switch! It can fail you miserably. Cloud crap is unsuitable for large data bases and hogs bandwidth and battery.
Do a direct folder to folder cut & paste.
Verify it was a good copy.
Always backup the PC backup files to at least 2 hdds that are physically and electronically isolated from each other.
Do not clone or compress data to hdds as it can remove needed null marks!
Thanks for the warning @blackhawk.
I am a bit surprised that i would resort to use copy/paste on a fairly new phone from one of the biggest cell-phone manufacturers in the world.
Damun said:
Thanks for the warning @blackhawk.
I am a bit surprised that i would resort to use copy/paste on a fairly new phone from one of the biggest cell-phone manufacturers in the world.
Click to expand...
Click to collapse
You're welcome.
It's reliable and verifiable (always verify and test the copy). Recopied an unclean transfer don't attempt to "repair" it
Over the years I learned why to use only cut/paste the hard way. The only thing I will clone copy is an OS/loaded apks.
Data damage/lose is not acceptable.
I have about 1.5 tb of data... I don't screw around with it trying shortcuts.