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So I upgraded from my Note8 and found that the 9 has some pretty bad light bleeding. It's symmetrical on both left and right, at the bottom and top part of the screen edges.
Not sure if I wanna get a replacement but you can even see it in broad daylight if you angle it correctly. It's quite annoying tbh.
Aside from that I love the phone.
Anyone had such issues yet?
Go return it and ask for a new one. My Note 9 has no lightbleed at all
see
https://forum.xda-developers.com/galaxy-note-9/how-to/light-leak-note-9-512gb-blue-special-t3837413
I have the same problem. Putting on a cover should fix it. Waiting for a black cover to arrive tomorrow.
/CK
Café King said:
I have the same problem. Putting on a cover should fix it. Waiting for a black cover to arrive tomorrow.
/CK
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I have a minimalistic case on it but that doesn't hide it. I don't like covering the sides that much, makes the curved design obsolete.
Wow. Another person that had to start his own thread when there are others on same issue here.
xMadMike said:
So I upgraded from my Note8 and found that the 9 has some pretty bad light bleeding. It's symmetrical on both left and right, at the bottom and top part of the screen edges.
Not sure if I wanna get a replacement but you can even see it in broad daylight if you angle it correctly. It's quite annoying tbh.
Aside from that I love the phone.
Anyone had such issues yet?
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Click to collapse
Pic?
no idea why you would spend $1k on a phone and then refuse to return it when it's obviously defective.
WaxysDargle said:
no idea why you would spend $1k on a phone and then refuse to return it when it's obviously defective.
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Unfortunately, Samsung is not accepting that the screen is defective.
My N9 was two times in service, I spoke with Samsung's support via email and phone, still nothing.
"That is the feature of curved display" they say.
Thats ****talk, I say.
When my phone arrive again, I will go directly to the import company to complain there.
I have a bit of it, one of the first-batch Exynos 128/6 units I guess. Not a huge deal for me, my Xperia Z5 came back from repair with a larger gap, the repairman said he couldn't get it to fit without damaging the panel as the frame was warped... lol
but I do wonder how water-resistant it will be...
Oh, wow. I also have it on my N9. Looks exactly the same as on my N8. But, like most of us, I put a case on my phone. I never rock it without a case. Just strange that this continues to be an issue. Makes the phone look a bit defective. Some cosmetic issues like this can do that. Make it look a bit cheap.
Part of the appeal of a fingerprint scanner is to be able to use it in situations where you can't use face unlock.
I use my phone at literally all times throughout the day. My biggest concern is unlocking it via face unlock when there's no light. I use my phone in bed while my wife is asleep and find myself constantly locking it, unlocking it, etc.
So will it work in the dark? Normal face unlock on most Android phones just use the camera to match a face, but does the Pixel 4 do the exact same thing, or is there a bit more technology in it that will somehow scan my face in the dark and unlock it?
Any insight would be great!
That's one of the main reasons I got this phone, believe it or not. I can't stand unlocking in the middle of the night with those god-awful f*cking optical fingerprint sensors, blinding the sh*t out of you. So, yeah, I'm pretty sure it works in the dark since they used infrared cameras, the soli radar sensor, flood illuminator and the dot projector.
AhsanU said:
Part of the appeal of a fingerprint scanner is to be able to use it in situations where you can't use face unlock.
I use my phone at literally all times throughout the day. My biggest concern is unlocking it via face unlock when there's no light. I use my phone in bed while my wife is asleep and find myself constantly locking it, unlocking it, etc.
So will it work in the dark? Normal face unlock on most Android phones just use the camera to match a face, but does the Pixel 4 do the exact same thing, or is there a bit more technology in it that will somehow scan my face in the dark and unlock it?
Any insight would be great!
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it works. i tried it.
catchawabbit said:
it works. i tried it.
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Pitch Black as well? Also, could you test soli in pitch black?
ZeroKool76 said:
Pitch Black as well? Also, could you test soli in pitch black?
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Yes
I turned all the lights off. You do have to press to lock button. It lights up the screen and unlocks it instantly
catchawabbit said:
Yes
I turned all the lights off. You do have to press to lock button. It lights up the screen and unlocks it instantly
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I can live with that, thank you. That's a lot better than being blinded by that built-in fingerprint sensor. Regardless of all the hate, I am really looking forward to it.
ZeroKool76 said:
I can live with that, thank you. That's a lot better than being blinded by that built-in fingerprint sensor. Regardless of all the hate, I am really looking forward to it.
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So far I am very happy with the phone. Now most people wonder how did j get it.. I actually got it from a YouTube reviewer here in berlin
ZeroKool76 said:
I can live with that, thank you. That's a lot better than being blinded by that built-in fingerprint sensor. Regardless of all the hate, I am really looking forward to it.
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Which phones have a lit fingerprint sensor? My Pixel 2 XL is just a drab, dark circle on the rear of the phone.
btonetbone said:
Which phones have a lit fingerprint sensor? My Pixel 2 XL is just a drab, dark circle on the rear of the phone.
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The optical on-screen fingerprint readers like on OnePlus phones.
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
The optical on-screen fingerprint readers like on OnePlus phones.
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This. Which is unfortunately what I have been stuck with, to date. The 31st can't come fast enough.
Not only will your phone unlock in the dark, but if you face your phone towards a mirror and get close to the mirror, it will unlock from your reflection (yes, even in the dark).
ZeroKool76 said:
I can live with that, thank you. That's a lot better than being blinded by that built-in fingerprint sensor. Regardless of all the hate, I am really looking forward to it.
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That depends on the type of fingerprint sensor. You seem to be referring to the under the screen kind of which there are two types. There are the ones that basically use a camera sensor to take a picture of your finger through the screen. Those are less secure and do require the screen to light up. There is also the better one from Qualcomm that uses ultrasound to make a 3D mapping of your fingerprint. It is more secure and doesn't require the screen to light up. The Galaxy S10 and Note 10 have the ultrasonic type. I think OnePlus uses the optical type but I'm not sure.
I really would have liked it the Pixel 4 had the ultrasonic fingerprint sensor instead of (or many in addition to) the dumb face unlock.
jimv1983 said:
That depends on the type of fingerprint sensor. You seem to be referring to the under the screen kind of which there are two types. There are the ones that basically use a camera sensor to take a picture of your finger through the screen. Those are less secure and do require the screen to light up. There is also the better one from Qualcomm that uses ultrasound to make a 3D mapping of your fingerprint. It is more secure and doesn't require the screen to light up. The Galaxy S10 and Note 10 have the ultrasonic type. I think OnePlus uses the optical type but I'm not sure.
I really would have liked it the Pixel 4 had the ultrasonic fingerprint sensor instead of (or many in addition to) the dumb face unlock.
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Yes, I am aware that there are two different types of FP sensors currently available for in screen operation. Ultrasonic being the better and more secure of the two, and obviously works in more conditions than the optical sensor, but unfortunately it's slow as hell as of right now. Which is something I don't understand about OnePlus, why they couldn't use the ultrasonic and just work on the software. Part of the reason why I'm ditching one plus, they're not really good when it comes to software, but they have no problem throwing a sh*t ton of hardware at it to try and make you forget that fact. IMO, optical was last year's tech, companies should be working on making ultrasonic more functional and affordable. As for adding one to the P4, I guess that's user preference. I feel the face unlock will be enough, for me.
ZeroKool76 said:
Yes, I am aware that there are two different types of FP sensors currently available for in screen operation. Ultrasonic being the better and more secure of the two, and obviously works in more conditions than the optical sensor, but unfortunately it's slow as hell as of right now. Which is something I don't understand about OnePlus, why they couldn't use the ultrasonic and just work on the software. Part of the reason why I'm ditching one plus, they're not really good when it comes to software, but they have no problem throwing a sh*t ton of hardware at it to try and make you forget that fact. IMO, optical was last year's tech, companies should be working on making ultrasonic more functional and affordable. As for adding one to the P4, I guess that's user preference. I feel the face unlock will be enough, for me.
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My only guess on why One Plus went for the optical sensor is the same reason it doesn't get IP certification.....cost. The ultra sonic sensor probably costs more than the optical sensor. I haven't really had a chance to use either one myself but in the videos I've seen of Samsung phones the ultra sonic sensor does seem to work pretty quick.
ZeroKool76 said:
That's one of the main reasons I got this phone, believe it or not. I can't stand unlocking in the middle of the night with those god-awful f*cking optical fingerprint sensors, blinding the sh*t out of you. So, yeah, I'm pretty sure it works in the dark since they used infrared cameras, the soli radar sensor, flood illuminator and the dot projector.
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lol, the 6T would about make a grown man weep!
krabman said:
lol, the 6T would about make a grown man weep!
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Lol, it nearly has. It has been everything I can do not to chuck this POS against a wall. I have even considered selling it and buying a burner, it's so bad. P4xl is due Thursday, so another day or two shouldn't be too bad. Stoked
ZeroKool76 said:
This. Which is unfortunately what I have been stuck with, to date. The 31st can't come fast enough.
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I hate this too. It always amazes me there isn't more complaints about it
Hello everyone!
I'm looking forward to upgrade my phone and most chances it will be the Pixel 5, notably for its small size compared to my current phone (OnePlus 3T) and 5G connectivity (As you may have realized, I'm not upgrading very often and I want to be future proof on connectivity, otherwise I would've take the 4a)
Anyway, I've been following and reading about the phone since launch, and I know there was a screen gap issue.
My question is, is there anyone here who have this gap, and if you do did it affect anything about the phone in that time? does it get worse? stays the same? or any other issues I should be aware of?
Thanks in advance!
The gap is minor. Overblown issue imo. You can barely notice it. I can slide a piece of paper between the body and screen, that's about it.
xunholyx said:
The gap is minor. Overblown issue imo. You can barely notice it. I can slide a piece of paper between the body and screen, that's about it.
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Thanks! that's the kind of response I hoped to receive, I was somewhat worried when it was first discovered and hearing about people returning their phones. How long do you have the device if I may ask?
And anyone else who can share their experience, please, go ahead!
Shoved mine in a case and forgot about it.
I don't even think mine has a gap at all. Haven't tried sliding a piece of paper in between but I don't think it will, looks perfectly attached together to me
Mine looks fine as well, I submerged my phone for 20 minutes in the sink just to test everything and it's fine. Did get the warning about wet usb port but that's obvious and expected. I just get on with it, I couldn't detect a gap, tested the best way I knew.
Wow, thanks everyone!
One more thing, as far as I know this phone isn't officially sold where I live but rather is being imported independently by certain stores. Is there any detail I should look for in regards to compatibility with frequencies? especially 5G? (Again, 5G is the main reason I chose this phone over the 4a).
Really didn't notice it....
I don't know what everyone else's experience is with quality control but here's mine:
The first X5 Pro I had, I had to return for a replacement because I discovered in low light (dark room) there was a stuck pixel on the screen which was permanently lit green. This isn't acceptable on £1000+ device.
Now, my replacement device feels different in the hand. People will probably think I have OCD, but it looks like the ceramic back is actually somehow a fraction of a millimetre smaller than it should be, therefore the aliminium edges of the device do not blend seamlessly into the ceramic back cover and give that smooth, pebble-like feel. It now feels like I have a sharp edge resting against my palm or fingers when I hold the device.
Most people would probably not notice this but I do.
My wife has the X5 Pro in Black and doesn't have this issue.
I read somewhere about the ceramic milling process means that every since piece of ceramic is unique, but obviously within a certain tolerance, and the backs are matched up with the camera lenses during the production process.
I've attached a picture to try and convey what I am talking about. Unfortunately I don't have a picture of the back of my first device, which felt perfect in the hand.
It looks like there is around 0.5mm gap between the back and the edge of the device.
Would you return your device due to this, especially when you know what it should be like?
Morning chap,
Re the green pixel, I haven't had any and agree is unacceptable.
Re the back. I have a slight edge too but assumed that's how they all were. Doesn't bother me as I have a case around it. You may want to return it if it really is annoying you and you are 100pc sure that the first handset was seamless...(are you sure? Mind tricks?)...but no guarantee a replacement will be any different.
Interested to see how you get on.
OnePlus2Oppo said:
Morning chap,
Re the green pixel, I haven't had any and agree is unacceptable.
Re the back. I have a slight edge too but assumed that's how they all were. Doesn't bother me as I have a case around it. You may want to return it if it really is annoying you and you are 100pc sure that the first handset was seamless...(are you sure? Mind tricks?)...but no guarantee a replacement will be any different.
Interested to see how you get on.
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Haha, yeah, my first thought was mind tricks, but my wife has the black one and it defo doesn't dig into your hand in the same way. Looking at them side by side, the back on her black X5 pro blends seamlessly into the frame whereas mine has an obvious lip.
Yes you are right about a replacement being no guarantee of being better. This is the first phone in 10+ years that I am using without a case because it feels so natural to hold, but when it digs into your hand and you can feel the ridge, it definitely isn't pleasant to hold.
Anyway, phoned the carrier and after a lengthy call with me trying to explain the issue to one of their first line tech support, it's getting replaced by courier tomorrow.
If this was an iPhone there would be threads all over twitter with people going bananas so I don't see how I should need to settle for second best when this phone costs more than most iPhone models bar the 13 pro max!
This is a good review with hi-res images of the sides of the phone, and on which you can see no visible lip (although harder to see on the black model).
Oppo Find X5 Pro Review - Slick smartphone with a Hasselblad camera
Review: The Oppo Find X5 Pro 5G employs 12 GB of RAM, 256 GB of UFS 3.1 memory, a triple camera with two Sony IMX766 sensors, very fast charging and an accurate LTPO AMOLED display.
www.notebookcheck.net
Ha now you got me thinking!
I can't hold this phone without a case, too slippery.
Agree, regardless when you spend a grand and ain't happy you should deal with it, no matter the issue. See if you can put up an image of the Mrs phone
Will do when she gets home
So, got the replacement and it definitely does not have the same issue.
This one is perfect, the back blends seamlessly into the sides.
Pleased you're happy mate. The pix don't make it easy to see the difference if I'm being honest. I'd kick off with Oppo if I were you. 1000 quid phone.
I've been plagued by fingerprint issues just like everyone else. But I've also been running an experiment. Every time my fingerprint won't unlock the phone I wash my hands. AND IT WORKS EVERY SINGLE TIME!! The sensor is EXTREMELY sensitive!! If you have even one speck of dust it could fail to unlock.
I promise you.... try it!! It will work every single time!!
I mean really, thanks Google!!! I probably should wash my hands more if they're dirty enough to keep the sensor from working.
Helps to clean the sensor now and then, too. I have this issue on my Pixel 5 all the time.
I actually find the opposite. If my fingers have any dampness at all, it won't read properly.
I only wash my hands once a week and the sensor works fine
Do you have any protection applied on the phone ?
Wash my hands? I never had a device with in display fingerprint which needed washed hands.
I just added a new tempered glass screen protector, and that one is known for being awesome. I added all four fingerprints again, and it all worked like a charm for like five hours. 10/10 instant unlock. Today it does not work anymore. 3/10 unlock and slow. It's a software issue I guess and by now I'm totally fed up with the incompetence of the Google developers. It's a 750€ device, and even 200€ BBK phones got better working fingerprint readers.
I'm quite pi**ed.
t-ryder said:
Wash my hands? I never had a device with in display fingerprint which needed washed hands.
I just added a new tempered glass screen protector, and that one is known for being awesome. I added all for fingerprints again, and it all worked like a charm for like five hours. 10/10 instant unlock. Today it does not work anymore. 3/10 unlock and slow. It's a software issue I guess and by now I'm totally fed up with the incompetence of the Google developers. It's a 750€ device, and even 200€ BBK phones got better working fingerprint readers.
I'm quite pi**ed.
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That happens to me too sometimes. Like perfect for a day or so then no matter what I do it's 3/10 just like you. I then reboot and it usually clears it up. One fail safe method it to rub your thumb (or whatever finger you use) across your forehead then try again. I've heard licking your finger but that is disgusting and I'd never do that. Try those 2 methods see if it helps. The March update also seems to make it quicker but it could be placebo.
t-ryder said:
It's a 750€ device, and even 200€ BBK phones got better working fingerprint readers.
I'm quite pi**ed.
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I've gone from being pissed to being amused at how bad it is. For me 7 is worse than 6 ever was. Hell, just getting a couple digits enrolled on 7 has been impossible, and for an extra rub it teases and craps out at the 11:55 mark every time.
To be fair, I work with lumber and my digits tend to be rough. But this never stopped me from using fingerprints with older and cheaper phones.
hp420 said:
I've been plagued by fingerprint issues just like everyone else. But I've also been running an experiment. Every time my fingerprint won't unlock the phone I wash my hands. AND IT WORKS EVERY SINGLE TIME!! The sensor is EXTREMELY sensitive!! If you have even one speck of dust it could fail to unlock.
I promise you.... try it!! It will work every single time!!
I mean really, thanks Google!!! I probably should wash my hands more if they're dirty enough to keep the sensor from working.
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What that means is the fingerprint sensor on your phone is of poor quality, just like some of the other components.
Google Pixel phones and their clean (read very basic with lack of features) software are both overrated and overpriced. You're essentially paying the premium to cover their marketing costs, and not for buying a better device.
I live in a dry environment, and I find that if my fingers are particularly dry the FPS doesn't work. Just breathing on my fingertip is usually enough to get the FPS to work. That being said, the March 2023 update seems to have improved the FPS significantly for me. Or it may be placibo effect.
It's 2:00 AM here, I switched off the lights in my room, took my P7, removed all four fingerprints, added them again sitting in full darkness. Turned on lights again. Well... now the fingerprint reader has never been so fast, unlocking so snappy and even with a soft and short touch with the tip of my finger. Hilarious.
I hope the devs at Google optimize the software for this mess of a sensor. What a sh*tshow.
And now at 10:30 AM it does not work anymore... LOL. No matter how I press the sensor, it forces me to put in my PIN to unlock.
This is weird that some people have problems with FPS while others don't.
I was initially afraid about this FPS issue reading all the bad experiences but it works basically 99% of times.
I still suspect it has more to do how you position your finger on the learning phase and is the finger dry or moist.
Because during learning phase it didn't ask to retouch the sensor with moist fingers but did ask to try again with dry finger. I suspect if you teach with moist finger it expects moist fingers but with dryer fingers it seems to not matter that much. On learning phase i pressed slightly harder compared to normal use.
I relearned finger 3 times because on the first two tries it would work about 50% of times. I remember i pressed quite gently on first tries since it looked like it registered it.
On the last try i had semi-dry fingers and tried to mimic normal unlocking position while giving the whole footprint. Even the very bottom part of thumb that normally don't touch the sensor.
Now it's pretty much like OnePlus6 experience with FPS with the exception that when the finger is super dry need to press slightly harder and it will register it.
If it matters i have screen film applied on screen. Not tempered glass.
Also with March 2023 update i haven't had a single fail yet with fingerprint detection.
Initially when received the phone i had October 2022 software and i didn't want to update. Then i exactly remember that it would stop working normally after a day or so. Like it forgot some areas of finger or expected very precise location.
I did buy phone in february and it could be that earlier batches had different FPS hardware revision. Smaller resolution/memory ... ?
I played around with FPS trying to get it to fail and when pressing too gently it fails so i would conclude the right pressure is quite important. Didn't find any difference in total darkness vs well lit room.
t-ryder said:
And now at 10:30 AM it does not work anymore... LOL. No matter how I press the sensor, it forces me to put in my PIN to unlock.
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It is a fairly well know thing after Google moved away from the ultrasonic finger print scanners last used on the Pixel 5s, it has not worked well for many people. If you did the research prior you would have seen this has been issue ever since. Easy solution is don't use it and go back to the old style of a pin or pattern.
Can't comment on the face recognition portion, since I haven't done any research on it, nor do I want to, since I don't have a desire to use it, but I am sure other here have extensive experience and knowledge about it. Just have to do the research before trying it if you want to know what may or may not come of it before trying.
rekids said:
Easy solution is don't use it and go back to the old style of a pin or pattern.
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Even easier is to not use any protection at all.
Both are impractical suggestions.
Having been spoiled by Face Unlock, there is no going back for me. Fingerprint is used mostly in dark environments where Face Unlock struggles.
TheMystic said:
Even easier is to not use any protection at all.
Both are impractical suggestions.
Having been spoiled by Face Unlock, there is no going back for me. Fingerprint is used mostly in dark environments where Face Unlock struggles.
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and the darkness is where my fingerprint on Pixel 7 fails 100% of the time.
Pin is difficult while in motion. Pattern for me is easiest.
To OP, I wash my hands religiously. I won't touch a door knob and then touch my face, so washing alone is not the solution. I imagine it has to do with screen protectors installed since everyone uses different ones that have varying thicknesses and see-through visibility.
richb518 said:
I imagine it has to do with screen protectors installed since everyone uses different ones that have varying thicknesses and see-through visibility.
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I wonder what kind of special fingerprint sensor the Pixel 6 and 7 have then. My last few devices (Realme & OnePlus) with in-display fpr ... well you could have slapped a $2 or a $50 tgsp on it, and it did not matter in any way. They worked just like a charm. I had a Pixel 6 (yeah, f* that pos) and now a Pixel 7 (I really like it) and both fpr are the worst mess.
t-ryder said:
I wonder what kind of special fingerprint sensor the Pixel 6 and 7 have then. My last few devices (Realme & OnePlus) with in-display fpr ... well you could have slapped a $2 or a $50 tgsp on it, and it did not matter in any way. They worked just like a charm. I had a Pixel 6 (yeah, f* that pos) and now a Pixel 7 (I really like it) and both fpr are the worst mess.
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You gotta figure out what is wrong. Not too many responses here because most are not having those issues any longer. Originally, yes for sure. But lately it's been working a good 90+ % of the time. Never can get an unlock after swimming though until I moisturize but that's excusable. Get rid of the silly screen protector which is useless unless you are in the sand/gravel business which I see you are not. (nice walls) If it still doesn't work perhaps an RMA would be in order. I've seen that happen and the replacement is way better. But you shouldn't live with a flawed device that is otherwise very good.
bobby janow said:
You gotta figure out what is wrong. Not too many responses here because most are not having those issues any longer. Originally, yes for sure. But lately it's been working a good 90+ % of the time. Never can get an unlock after swimming though until I moisturize but that's excusable. Get rid of the silly screen protector which is useless unless you are in the sand/gravel business which I see you are not. (nice walls) If it still doesn't work perhaps an RMA would be in order. I've seen that happen and the replacement is way better. But you shouldn't live with a flawed device that is otherwise very good.
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All good points. I don't have opinions about which screen protector works best since my Pixel 7 sensor is a dud without one. If my 7 is worse than 6 then simple logic suggests there's a defect.
I bought a used Pixel 5 a few months ago as a backup, plus it helped verify my P7 problem isn't my fingers. My wife called the P5 "cute" so now she has it. I've never gone through Google's replacement process before but it should be a breeze compared to getting the P5 back.
t-ryder said:
I wonder what kind of special fingerprint sensor the Pixel 6 and 7 have then. My last few devices (Realme & OnePlus) with in-display fpr ... well you could have slapped a $2 or a $50 tgsp on it, and it did not matter in any way. They worked just like a charm. I had a Pixel 6 (yeah, f* that pos) and now a Pixel 7 (I really like it) and both fpr are the worst mess.
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One of the issues seems to be Tensor/Exynos versus Snapdragon. Apparently, the former can't use the latter's ultrasonic sensor tech without infringing on patents. But I think the overwhelming problem boils down to tolerances and inconsistencies in the manufacturing process, especially in the past couple years, and whether our Pixels were assembled during first shift Monday morning, hump day, payday...
@manjaroid lol you have no idea what it took to get my wife to trade in her p5. The p7 cost $100 after so she went for it. Of the rumors of the p8 at 5.8 are true then Black Friday is looking really good. As for your device it does sound like a lemon. Try to get an rma of you can.