Database Develop

PSA: check for dead pixels

Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.

aznxk3vi17 said:
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
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THX for letting us know man!

How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2

ogboot said:
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
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I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.

aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
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Click to collapse
That's good to know at least, thanks for the information.
It's not a nice situation, but at least they are taking ownership.

I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.

Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
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Click to collapse
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.

aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
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Click to collapse
thanks for the heads up

RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
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Click to collapse
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.

How are you even spotting pixels, a magnifying glass? Lol

RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
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Click to collapse
bozzykid said:
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
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Click to collapse
This is what they're doing, they give you a link to order a replacement where they place a hold charge on a card. They give you a pre-paid shipping label and tell me I'm free to ship the device back to them whenever and in the box it came in. So, I'll wait until I receive my replacement before shipping the defective device out.

hlaalu said:
How are you even spotting pixels, a magnifying glass? Lol
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:cyclops: I have good eyes, lol. When I saw this thread I used a dead pixel locating app that simply shows solid colors on the screen. My dead pixel is located around the top right corner. The pixels are so small I can't really imagine how I'd ever notice a problem during any normal use.

You can unstick some pixels (not dead pixels) by re-energizing them through rapidly turning them on and off. There are apps on Google play that you can test and unstick (some) pixels, or you can return the phone.

Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Then get an advance swap. Use the existing one for however many weeks it takes, and then send your original back after the new one arrives.
Might help to unlock the bootloader now, so that when it's time for the swap you can take a nandroid backup and preserve your app data. Relock and flash to stock after backing up and before you send it back in.

Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.

aznxk3vi17 said:
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
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With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app

ricey1986 said:
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.

aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
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Click to collapse
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.

sn0warmy said:
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
Click to expand...
Click to collapse
Normally I would consider doing something like this, but given Google's track record, I have no confidence that stock levels will be restored anytime soon. As I said before, luckily I have my HTC One to fall back on, but I'll still hold onto my 5 for a week. I was reading the defects thread and it seems people are getting RMA devices faster than those who order normally despite what the Play page tells.

aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
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Click to collapse
With my Nexus 7 3G, it took over a week for the replacement to arrive and then I was out of town for two weeks before I could pick up the package as it missed delivery on the day of my flight out. By the time I sent it in, it was slightly beyond three weeks. I was never charged extra. I phoned Google to be sure, and they said that if they charge me and then end up receiving the device back after all, they will reverse the charge.

VZW Moto Maker order cancelled

Anyone else have their order cancelled this morning? I used the promo code THANKYOU10 so I wonder if that's why. Other than that idk why it could have gotten cancelled. The charge appeared fine on my card.
Sent from my LG G2

SupaSwag said:
Anyone else have their order cancelled this morning? I used the promo code THANKYOU10 so I wonder if that's why. Other than that idk why it could have gotten cancelled. The charge appeared fine on my card.
Sent from my LG G2
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Interesting... who's your carrier?
Sent from my VZW SGS3 rockin' Jelly 'Beans' Build 17 using Tapatalk 2

GreenMunky said:
Interesting... who's your carrier?
Sent from my VZW SGS3 rockin' Jelly 'Beans' Build 17 using Tapatalk 2
Click to expand...
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Looks like you didn't read the thread's title

SupaSwag said:
Looks like you didn't read the thread's title
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Fair enough... did you ever find out the reason for your cancellation? I was going to try that same code when I finally decide on a color scheme, but if that's the reason yours got nixed, I may just suck it up and pay the full price.

I used the code this morning. Order hasn't been canceled yet as far as I know. Did they email you to say it was canceled?
Sent from my Nexus 5

GreenMunky said:
Fair enough... did you ever find out the reason for your cancellation? I was going to try that same code when I finally decide on a color scheme, but if that's the reason yours got nixed, I may just suck it up and pay the full price.
Click to expand...
Click to collapse
phositadc said:
I used the code this morning. Order hasn't been canceled yet as far as I know. Did they email you to say it was canceled?
Sent from my Nexus 5
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Click to collapse
They emailed me that it was automatically cancelled. I got in contact with an online chat rep and she referred me to a number. I called the number and got tired of waiting so I hung up. So I never really found out why it was canceled. Could have been a system glitch butI'm going to take it as a sign that I should just save my money and wait at a later point to get a new device. Currently rocking a G2 so it won't hurt but I really wanted a Moto X.

My order was cancelled because the name on the credit card i entered didnt match the one i entered exactly... Missed the middle initial.
The charge also appeared on my statement, but never went through and disappeared about a week later. When i reordered, with the correction, it was fine.

GoClifGo05 said:
My order was cancelled because the name on the credit card i entered didnt match the one i entered exactly... Missed the middle initial.
The charge also appeared on my statement, but never went through and disappeared about a week later. When i reordered, with the correction, it was fine.
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Click to collapse
That may very well be it. Didn't think that could be the issue since everywhere else I've used my card I've gotten away with not including the middle initial. Dang it!

SupaSwag said:
That may very well be it. Didn't think that could be the issue since everywhere else I've used my card I've gotten away with not including the middle initial. Dang it!
Click to expand...
Click to collapse
How long after you ordered did you get the cancelation email?
Sent from my Nexus 5

phositadc said:
How long after you ordered did you get the cancelation email?
Sent from my Nexus 5
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Click to collapse
I got the email around 7:30am and placed the order the night before. Now I'm deciding whether I should order it again or stick with the G2. Yesterday was basically an impulse buy since it was the first day for Moto Maker on VZW.

Could also be adding the accessories. Some people were able to get order to go through without accessories after not being able to complete order with them.
Sent from my XT1058 using XDA Premium 4 mobile app

Handtec Returns? - magnetic charging "module" pulled out of phone

Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I'm within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.

mohlsen8 said:
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I"m within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
Click to expand...
Click to collapse
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803

phositadc said:
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
Click to expand...
Click to collapse
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.

mohlsen8 said:
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
Click to expand...
Click to collapse
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803

phositadc said:
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
Click to expand...
Click to collapse
I never received my RMA info from Sony so I had to go into another chat with a rep. This one was a little more interested in location information. Sounds like everything is ok still but he added the below. Got the RMA email while on the phone with him.
"
Me: Ok. Then everything is set and I just follow those instructions? I think I just received the email
Agent: Yes, that is correct sir, don't you worry, but I need to clarify that since your phone is from UK, the service center does not have a time frame to return it back from repair becuase they could be requesting parts to the original market that the phone was made for
Me: Ok. Would it be much longer than a usual time frame?
Agent: Yes, that is correct, the regular time frame would be 14 business days but in this case it will be longer than that, we cannot specify how long
"

in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.

mohlsen8 said:
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
Click to expand...
Click to collapse
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.

Either use Twitter or carpet bomb them via email
Sent from my D5803 using XDA Free mobile app

mohlsen8 said:
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Click to expand...
Click to collapse
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.

mohlsen8 said:
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
Click to expand...
Click to collapse
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app

tudork said:
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Nope. Figured I'd check in and update this again. It's been 43 days since I sent my phone in. About 30-35 days of looking at it as a paperweight on my desk. I spent a few weeks emailing and calling a few times a day. I was promised that a manager would call me back multiple times, but no one ever did. One day in the last week of November, I called at 9am, was promised a manager would call me back. No one did. Called at 2pm, the person on the phone set up a time for a manger to call me back - at 3. No one called. Called back at 4pm, and had someone say they were personally taking ownership of my case and convince me that they were going to do everything they could to help me, even gave me their name. Not like it helped when I emailed or called after that. I've been tweeting to Sony Support and Sony Xperia and they took my info but that was it really. Late last week a guy named Josh from Consumer Relations called me and said he was following up on a phone survey I took after one of my calls.. basically where I trashed Sony and their customer service and begged someone to call me. He told me he was having a SIM Tray overnighted to me. And he did... and actually, there were two UPS packages sent again (first time there were two of the same sent as well for some weird reason). Awesome... until I opened the packages and found Micro SIM Trays again. Even explaining this to him and how I needed Nano didn't get me anywhere. I don't have a direct number to this guy, the only number connects to a voicemail system where you leave a message, but anyway I called from the UPS parking lot and left a message and haven't heard from him yet. That was yesterday morning. I've received 4 Micro SIM Trays and have been blown off and ignored for going on 2 months soon. Now I guess I'm doing what I should've done a month ago - buy from China on Ebay.
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.

mohlsen8 said:
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
Click to expand...
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You should post your experience with Sony to their facebook pages.

Peeveli said:
You should post your experience with Sony to their facebook pages.
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Click to collapse
Maybe, as yet another last ditch effort. They don't allow wall posts to be public, so who knows if they read them at all.
Edit: Yes, they are public. Nice. G+ is a nice public place too.

does anyone know of any sony email addresses i could use? i looked around, but they do as good a job hiding that stuff as they have for customer service for me. i sent a detailed account of my experience to [email protected] as well as posting on Sony Xperia's facebook page. i wish i had more email addresses to bombard.

Just keep it up, you will soon be able to open up a store selling micro sim trays. This is freaking unbelievable.
Sent from my D5803 using XDA Free mobile app

Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...

Alex2x3 said:
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Click to expand...
Click to collapse
Yeah I had the same problem - the magnector adapter on amazon pulled the charging port out of my phone after 3 weeks of use. Definitely keep your SIM Tray!
My issue is actually resolved now as of today, 45 days into this mess. The Consumer Relations guy Josh eventually called me back around 3:30pm yesterday and said he was out of the office until then, and that he was going to call the service center because it seemed like they had a part number wrong - he was looking it up while on the phone with me and they had the part listed for all of the z models. Who knows if that's real because when he called back with the tracking number for a new overnight delivery, I could see the info had been sent to Fedex at 11:49am. So who knows. Especially because yesterday morning I typed up a huge detailed account of every interaction I've had with Sony since October and posted it on Facebook, G+, their consumer relations site, and the one email I found.
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
In case you or someone else who is reading this could use it, here's all the other means of contacts I found:
[email protected]
-It doesn't look like they respond (or even check? I don't know). A lot of others saying the same thing, even though they're directed to email them at the forum site below.
http://community.sony.com/t5/Customer-Relations/bd-p/customer-relations
-This looks kind of helpful.. they at least have mods who seem to be responding and putting people in touch with people who can help them. Also great for a fun read on just how god awful their customer service really is.
Sony Xperia Customer Relations (866) 737-3366
-This dumps you into a generic voicemail. My guy's name was Josh, so I'd just say this message is for him, etc. This was how I was finally able to get this resolved.

mohlsen8 said:
Y
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
.
Click to expand...
Click to collapse
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?

Alex2x3 said:
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Click to expand...
Click to collapse
i'd probably go through official channels first. they seemed helpful enough when the problem was easy for them to tackle. not sure the people at the number would appreciate a cold call right away either. but hey, F 'em after my experience. that's why i posted it. most everyone I talked to at normal customer service was always nice. they just either lie, have too much on their plate, or both. josh at that number was nice and seemed to be pretty genuine and interested in getting my issue resolved.
i'm going to keep using the magnetic charger. i dunno, this is part of the reason i got the phone. i would've preferred qi, but this is a runner-up for me. no way am i taking off the port covers every day, they'll never last doing that. at least i don't think, never had a phone like this before.
but something to probably keep in mind is that the phone wasn't designed to be use with these third party chargers (so leave that out if sony asks, hah). the only magnetic charging things sony makes are the docks, i believe. there's no pulling and twisting with the magnets that i know i was doing before this happened. heck, i was using my phone here and there while it was charging.. moving it around like that had to put some pressure on it. i just never thought the thing would pop out like it did. i'm going to at least be more careful to not bother it while it's attached now.
good luck & god speed.

same issue
MagNector X2

LG Promo Free Battery, Charger, and Leather Back

I got my G4 from T-Mobile less than two weeks ago, filled out the online promo redemption form and yesterday I received 2 packages, each with the batty, charging dock, and a leather back. I'm not sure why they sent me two but I'm not complaining.
The charging dock is great because you've always got a full battery on deck. I had the same thing with my G3 last year.
If you haven't done so, go to lgpromo.com and get your free stuff!
Sent from my LG-H811 using Tapatalk

granttaylor99 said:
I got my G4 from T-Mobile less than two weeks ago, filled out the online promo redemption form and yesterday I received 2 packages, each with the batty, charging dock, and a leather back. I'm not sure why they sent me two but I'm not complaining.
The charging dock is great because you've always got a full battery on deck. I had the same thing with my G3 last year.
If you haven't done so, go to lgpromo.com and get your free stuff!
Sent from my LG-H811 using Tapatalk
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Can you please elaborate on this a little bit more? That website doesn't show up for me.
Thank you.

frozeninferno said:
Can you please elaborate on this a little bit more? That website doesn't show up for me.
Thank you.
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Here is the link.

frozeninferno said:
Can you please elaborate on this a little bit more? That website doesn't show up for me.
Thank you.
Click to expand...
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Try here. Its valid only on G4's purchased before August 1.
http://www.lg.com/us/mobile-phones/g4/cover-promo

granttaylor99 said:
I got my G4 from T-Mobile less than two weeks ago, filled out the online promo redemption form and yesterday I received 2 packages, each with the batty, charging dock, and a leather back. I'm not sure why they sent me two but I'm not complaining.
The charging dock is great because you've always got a full battery on deck. I had the same thing with my G3 last year.
If you haven't done so, go to lgpromo.com and get your free stuff!
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
stevessvt said:
Try here. Its valid only on G4's purchased before August 1.
http://www.lg.com/us/mobile-phones/g4/cover-promo
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Click to collapse
Dang it, I bought mine yesterday so I won't be able to get it. I may still try later when I get home that way I have the box for IMEI.
I'm upset I missed this.

frozeninferno said:
Dang it, I bought mine yesterday so I won't be able to get it. I may still try later when I get home that way I have the box for IMEI.
I'm upset I missed this.
Click to expand...
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Think you still may be able to qualify!

YankInDaSouth said:
Think you still may be able to qualify!
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That says via Sprint though. So wouldn't that count me out?

frozeninferno said:
That says via Sprint though. So wouldn't that count me out?
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Ah, I missed that I'd try anyway! Heck, the OP got TWO LOL, it's apparent they miss stuff

YankInDaSouth said:
Ah, I missed that I'd try anyway! Heck, the OP got TWO LOL, it's apparent they miss stuff
Click to expand...
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Oh trust me, I am still going to try to get it haha. It would be awesome if I could get it!
You never know, usually if enough people don't do it they'll either give you extra like OP or they will honor even if you're outside the normal window of time.
So. We shall see. I will submit my stuff after work.

granttaylor99 said:
I got my G4 from T-Mobile less than two weeks ago, filled out the online promo redemption form and yesterday I received 2 packages, each with the batty, charging dock, and a leather back. I'm not sure why they sent me two but I'm not complaining.
The charging dock is great because you've always got a full battery on deck. I had the same thing with my G3 last year.
If you haven't done so, go to lgpromo.com and get your free stuff!
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Did they send you a confirmation Email about you being approved?. I filled out mines about a week ago and it mentioned it would take 3-5 days to get a confirmation Email but nothing yet.

Mine was just approved on Monday, took about one week for approval and shipment.

Kawaisa said:
Mine was just approved on Monday, took about one week for approval and shipment.
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Ah ok thanks for the info.

TheFoolish1 said:
Ah ok thanks for the info.
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track it here
http://lgg4leatherpromo.smsrebates.com/Promotion/Tracking

Got the approval email then a couple days later an email saying it shipped.
The G3 promo took about six weeks so this was much faster.
Sent from my LG-H811 using Tapatalk

Yeah I just checked my status today on the link Kawaisa provided and it got approved .

Can I still register for this promotion? I plan on getting this phone and I hope I'm not too late to the party!

messiahfreedom said:
Can I still register for this promotion? I plan on getting this phone and I hope I'm not too late to the party!
Click to expand...
Click to collapse
device must be purchased by 7/31

Too bad I missed the promo.
I will get G4 as soon as tomorrow, but now it's $480.

Yay! I got my battery, battery charger and red leather back from @granttaylor99 that I bought from him!! Quick and easy buy just in case anyone else ever runs into this guy.
There is someone else that got a hold of me selling the battery and battery charger for $40 if anyone wants to know who is selling it just let me know.

Did the $480 deal. Received my red leather back, battery and charger yesterday. Wasn't even aware of the deal until I got home with the phone less than 2 weeks ago and ran into it on the site
I think I like the "red" (burgandy) better than the tmo stock Brown/orange.

Official exchange success thread.

So we are still a couple weeks away from replacements being available, but I wanna start a thread where we can say if we have gotten them from local stores yet. A way to let others who are waiting too know they should start to check their local stores too. So if you have successfully completed an exchange in store let us know! Thank you!

Already a thread for this

ian1 said:
Already a thread for this
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That thread asked who is or isn't going too. This is to let everyone know when the exchanges are being able to be done in store successfully. Same idea different topic.

Just an FYI, I spoke with tmo on the phone today and the rep said the first of the replacement shipments are expected next week. They are going directly to the locations.
He did not promise they would be there in a week and had no idea of how many would be shipped where. He suggested I contact the store near me directly at that time to find out if any have arrived.
This was based on the most recent notes he said they were getting daily.
Sent from my SM-N930T using XDA-Developers mobile app

Mean Sixteen said:
Just an FYI, I spoke with tmo on the phone today and the rep said the first of the replacement shipments are expected next week. They are going directly to the locations.
He did not promise they would be there in a week and had no idea of how many would be shipped where. He suggested I contact the store near me directly at that time to find out if any have arrived.
This was based on the most recent notes he said they were getting daily.
Sent from my SM-N930T using XDA-Developers mobile app
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Just hope it's not 3 phones for 50 people.

galaxy4mylife said:
That thread asked who is or isn't going too. This is to let everyone know when the exchanges are being able to be done in store successfully. Same idea different topic.
Click to expand...
Click to collapse
Well that thread has "waiting room" in it and there are already so many threads on this matter.

Should the admins feel this is already being said they can close it. Honestly wasn't trying to get everyone in a mood. I'm just like everyone else here annoyed at the recall and playing the new phone limbo game as well. Figured a clean thread where we could say we are getting them in store would of been good. My apologies it upset you though ?.

galaxy4mylife said:
That thread asked who is or isn't going too. This is to let everyone know when the exchanges are being able to be done in store successfully. Same idea different topic.
Click to expand...
Click to collapse
As long as this thread exists for a different purpose and the discussion in it serves that purpose, I see no need to close it. If it becomes a duplicate of the other thread, chances are it will get closed.

Tmobile CS just told me they are waiting for samsung to announce a recall and exchange program..... My only option is a refund on the phone and to buy it again when it launches next month.... what the actual hell is the truth are we able exchange in store or not!?

https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm

ZiprLips said:
https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm
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All the reps I've talked with say they won't have replacements before the 30th cut off. So that exchange in store crap is just what it is crap. And of course i know that the program is live in the US it's just only we know that the stores and CS have no clue at all.

so how will they be shipping the replacement note 7's. just the device itself or will it be a complete retail package as when purchased new? most likely just the device itself

rlee008 said:
so how will they be shipping the replacement note 7's. just the device itself or will it be a complete retail package as when purchased new? most likely just the device itself
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If all goes as they say. They are new in box phones in retail packaging with all included accessories.

galaxy4mylife said:
If all goes as they say. They are new in box phones in retail packaging with all included accessories.
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Click to collapse
nice! and we send back just the device itself?

rlee008 said:
nice! and we send back just the device itself?
Click to expand...
Click to collapse
You take back the phone and all accessories to the store there is no shipping of the devices due to the danger of them exploding in transit. All exchanged must be done in store. As for when that's gonna happen is still in limbo.

galaxy4mylife said:
You take back the phone and all accessories to the store there is no shipping of the devices due to the danger of them exploding in transit. All exchanged must be done in store. As for when that's gonna happen is still in limbo.
Click to expand...
Click to collapse
so they'll want used headphones and a used wall charger back? hmmmmm

rlee008 said:
so they'll want used headphones and a used wall charger back? hmmmmm
Click to expand...
Click to collapse
No, I don't think so! I had to make an insurance exchange for a cracked screen on an S3 a few years back and all they wanted was the phone itself! I even took out the battery, they didn't care.

RaymondPJR said:
No, I don't think so! I had to make an insurance exchange for a cracked screen on an S3 a few years back and all they wanted was the phone itself! I even took out the battery, they didn't care.
Click to expand...
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exactly, i believe they just want the device back and I still think that they are going to box up only the replacement phone and give us that.... without accessories cause we already got them with the first purchase. but it would be great if they send us a retail package and we could keep the accessories from the first device. I havent heard anything official so it's only speculation on my part.....

I myself am not annoyed with the recall at all. Pretty surprised Samsung didn't mess around with this with how few problems came up. What was it 35? Good pub taking care of business immediately. IMO
Sent from my SM-N930T using XDA-Developers mobile app

rlee008 said:
exactly, i believe they just want the device back and I still think that they are going to box up only the replacement phone and give us that.... without accessories cause we already got them with the first purchase. but it would be great if they send us a retail package and we could keep the accessories from the first device. I havent heard anything official so it's only speculation on my part.....
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Click to collapse
Guys/girls this isnt a claim for insurance or anything like that. We are gonna get brand new phones with all new accessories that's the point of the recall. Samsung themselves have said New phones and new phones come with accessories. If we apply your logic to this, someone whos phone exploded while charging is gonna have to keep a melted charging cord and possibly fried wall adapter haha.