Question Pixel 5a coating worn out. Google refused replacement. - Google Pixel 5a

Only used it for a couple of days. The coating on the right side is already worn out. There is no damage at all (any kinds).
I have contacted Google though Chat on the website. I was told "this is cosmetic damage, it shouldn't affect the device functionality". They will not issue a replacement.
This is probably my last Google purchase for a while. Do your Pixel 5as have the similar problem?

due to the nature of the covering it is susceptible to discoloration. try cleaning it with a quality cleaning agent on a soft cloth. a mild bleach water solution, or something similar.

Zedicus said:
due to the nature of the covering it is susceptible to discoloration. try cleaning it with a quality cleaning agent on a soft cloth. a mild bleach water solution, or something similar.
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I tried to clean it.
It seems to be a common issue.
https://www.reddit.com/r/GooglePixel/comments/peq1j6

jlduan said:
I tried to clean it.
It seems to be a common issue.
https://www.reddit.com/r/GooglePixel/comments/peq1j6
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it is and will continue to be. put a case on it or get used to it.

Zedicus said:
it is and will continue to be. put a case on it or get used to it.
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I don't know whether it would deteriorate or not.
If we all choose to be 'nice' customers to big corporations, they may never improve their QC or manufacturing, don’t you think?

When I wet my phone with 75% rubbing alcohol to clean it I can definitely see the grips from the machine that was holding the case to transport it through the coating solution. Pictures below. There are some circles and straight lines, which to me look like marks from the gripper. They are not visible when the case is dry.
There are two areas on mine that are somewhat shiny and look like grease. I tried to return it but was told I can only get a refurbished phone. The other option is to return it entirely and order a new one. However, I found out that they charge you a $30 restocking fee.
For now I can live with it. It's definitely a manufacturing issue with their coating process that leaves us customers unsatisfied. I think the coating is fine, it's just not uniform.
jlduan, if you look at the second image you can see the same lines you observe, even with it's double line.
In summary, I believe this has more to do with the coating process than the battery.
cheers

derausgewanderte said:
When I wet my phone with 75% rubbing alcohol to clean it I can definitely see the grips from the machine that was holding the case to transport it through the coating solution. Pictures below. There are some circles and straight lines, which to me look like marks from the gripper. They are not visible when the case is dry.
There are two areas on mine that are somewhat shiny and look like grease. I tried to return it but was told I can only get a refurbished phone. The other option is to return it entirely and order a new one. However, I found out that they charge you a $30 restocking fee.
For now I can live with it.
In summary, I believe this has more to do with the coating process than the battery.
cheersView attachment 5408923View attachment 5408925View attachment 5408929
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Thanks for the photos. I just wiped mine with water. I don't have those circles. I really hope it is just the coating, not some consistent heat distribution problem.

jlduan said:
Thanks for the photos. I just wiped mine with water. I don't have those circles. I really hope it is just the coating, not some consistent heat distribution problem.
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yeah, even in yours you can tell it's the coating. Wetting is affected by the direction and the very coating roughness.
You do have one of the circles though towards the left of your fingerprint reader.
cheers
PS: seeing that the battery cover is available for the Pixel 5 (https://www.ebay.com/itm/1541683815...1291&msclkid=f3019a2da8fd19bc6aedfb1235325eb1), there will likely be some available for the 5a in the future to change it or even to change the color. I like to tinker...
PSS: actually aliexpress already has it
https://www.aliexpress.com/item/1005003282679401.html?spm=a2g0o.productlist.0.0.60235233Kmb7KF&algo_pvid=d675d96e-627a-4515-8f1e-d1910e22a881&algo_exp_id=d675d96e-627a-4515-8f1e-d1910e22a881-0&pdp_ext_f=%7B%22sku_id%22%3A%2212000025009231411%22%7D

derausgewanderte said:
yeah, even in yours you can tell it's the coating. Wetting is affected by the direction and the very coating roughness.
You do have one of the circles though towards the left of your fingerprint reader.
cheers
PS: seeing that the battery cover is available for the Pixel 5 (https://www.ebay.com/itm/1541683815...1291&msclkid=f3019a2da8fd19bc6aedfb1235325eb1), there will likely be some available for the 5a in the future to change it or even to change the color. I like to tinker...
PSS: actually aliexpress already has it
https://www.aliexpress.com/item/1005003282679401.html?spm=a2g0o.productlist.0.0.60235233Kmb7KF&algo_pvid=d675d96e-627a-4515-8f1e-d1910e22a881&algo_exp_id=d675d96e-627a-4515-8f1e-d1910e22a881-0&pdp_ext_f=%7B%22sku_id%22%3A%2212000025009231411%22%7D
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If you don't mind ruining your waterproof rating, I guess this works as a potential solution. I'm not sure what coating is being discussed in this thread, but if they apply some chemical (maybe oleophobic coating) then you're not going to have that on a replacement back.

derausgewanderte said:
yeah, even in yours you can tell it's the coating. Wetting is affected by the direction and the very coating roughness.
You do have one of the circles though towards the left of your fingerprint reader.
cheers
PS: seeing that the battery cover is available for the Pixel 5 (https://www.ebay.com/itm/1541683815...1291&msclkid=f3019a2da8fd19bc6aedfb1235325eb1), there will likely be some available for the 5a in the future to change it or even to change the color. I like to tinker...
PSS: actually aliexpress already has it
https://www.aliexpress.com/item/1005003282679401.html?spm=a2g0o.productlist.0.0.60235233Kmb7KF&algo_pvid=d675d96e-627a-4515-8f1e-d1910e22a881&algo_exp_id=d675d96e-627a-4515-8f1e-d1910e22a881-0&pdp_ext_f=%7B%22sku_id%22%3A%2212000025009231411%22%7D
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Thanks for these links.
It is nice to know there are already replacement battery cover ready! It will be my last resort. Right now, water resistant is kinda more important

luciferin said:
If you don't mind ruining your waterproof rating, I guess this works as a potential solution. I'm not sure what coating is being discussed in this thread, but if they apply some chemical (maybe oleophobic coating) then you're not going to have that on a replacement back.
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of course that will go out the window. The coating is a thin polymeric coat on top of aluminum.

Not to be rude, but this seems like a petty complaint. You really should get a case anyway. Problem solved.

edufur said:
Not to be rude, but this seems like a petty complaint. You really should get a case anyway. Problem solved.
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A $450 device shouldn't be discoloring itself in less than a month of use.

I remember $400 on a Nexus 5 for my wife back in 2013 and I was impressed with what I got for the price. Back then, flagship phones didn't really exist like they do now. People need to realize manufacturers are going to cut corners to keep prices down with what average person can actually afford. Considering the $450 I spent on my Pixel 5a I am extremely impressed with the build quality. Even still, a Spigen case was ordered and put on the phone immediately after I removed it from the box. Anyone that wants a pretty phone with glass or aluminum to show off without using a protective case should probably buy another phone? I bought the 5a mainly for the software experience.

Mine has the same color issue I noticed it the first day in sun. I'm have a black moss google case due any day now. I was wondering if it was just my pixel changing color. I wiped it off and it disappears for a bit then comes back. I'm not sure why they are that way.

Will this phone has coating chipped out like Pixel 5 ?
(not my photo.)

I think the coating on the 5a is a new process not done on prior Pixels as far as I understand. You might still get scratches, but I don't think it will flake off like in the picture. It's very thin polymer coat fused with the Aluminum.

jlduan said:
Only used it for a couple of days. The coating on the right side is already worn out. There is no damage at all (any kinds).
I have contacted Google though Chat on the website. I was told "this is cosmetic damage, it shouldn't affect the device functionality". They will not issue a replacement.
This is probably my last Google purchase for a while. Do your Pixel 5as have the similar problem?
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The device has a plastic-coated back. This is not a flagship glass back or aluminum/metal phone. Yes, plastic, even plastic coatings, will show wear, it will scratch. You bought a budget device, this is one of the drawbacks you have to live with. I'd go even as far as to say be happy it is actually an aluminum back with a plastic coating instead of straight up plastic. Putting it in your pocket will show wear on plastic just from the friction of sliding it in and out of your pocket.
liberatorx3 said:
A $450 device shouldn't be discoloring itself in less than a month of use.
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These days a $450 device is a budget to midrange phone. Your comment makes it seem like it is a $1k flagship which needs to have zero imperfections.
undivide said:
I remember $400 on a Nexus 5 for my wife back in 2013 and I was impressed with what I got for the price. Back then, flagship phones didn't really exist like they do now. People need to realize manufacturers are going to cut corners to keep prices down with what average person can actually afford. Considering the $450 I spent on my Pixel 5a I am extremely impressed with the build quality. Even still, a Spigen case was ordered and put on the phone immediately after I removed it from the box. Anyone that wants a pretty phone with glass or aluminum to show off without using a protective case should probably buy another phone? I bought the 5a mainly for the software experience.
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The Nexus 5 was a plastic back phone. I still have one in a drawer somewhere. This one has an aluminum back with plastic coating. I would say the Pixel 5A is just as good of a deal if not better. Especially if you account for inflation. As for flagships, yes they were definitely a thing then. That was exactly the time the flagship killer came out, the OnePlus One. It was marketed as the flagship killer. And... For $350 it was plastic backed and had zero water resistance.... Just like the Nexus 5. Lets not forget that both of these devices did not even have stereo speakers.
I don't want to defend Google, a giant, super rich corporation, but come on people, have some common sense. This isn't a Pixel 6. You bought it because it was relatively cheap for decent hardware and great software support. The back is plastic coated, that will wear of super duper easy no matter what and that should have been super obvious. Get a case. Stop caring about superficial imperfections and enjoy your phone for what it is, a good, affordable phone with good specs and great software.

Cheesethief, this is not wear though. It's a manufacturing inconsistency. I get your point.

derausgewanderte said:
Cheesethief, this is not wear though. It's a manufacturing inconsistency. I get your point.
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It was more in reply to the OP who said his issue appeared after a few days of use. A few days is all it takes for plastic I see your point about manufacturing defects/inconsistencies too though.

Related

Already dented my N5

Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Strange. The Cruzerlite (which are thin TPU cases, cheap in my opinion) drop test stood up to NUMEROUS drops & the device survived without any sign of damage. Not a scratch or dent.
Is you device white or black? My old Nexus 10 had a defect in the black soft touch coating that looked like a dent, but it was more likely an issue in the molding or application process.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Pics?
Sent from my Nexus 5 using xda app-developers app
Endoran said:
Pics?
Sent from my Nexus 5 using xda app-developers app
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Mine is the white version, but the dent is on the top right above the camera, on the black portion, right where the side casing touches the glass. I would have a very hard time photographing this because of where it is on the phone/lighting etc.. ill try when I get home though.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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a picture speaks a thousand words
I have about 5 or so nicks on the sides where the glass and plastic edge meet on my naked white N5. I agree that the plastic used is pretty brittle but it's not noticeable unless you really look for it.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Get a sufficient case otherwise you can't really complain...
I have one little mark or nick as well where the plastic case meets the glass on that tiny little lip. My 2 year old got a hold of my phone and dropped it on a metal external hard drive case the day I got it and it landed right on 90 degree edge of the case... I went temporarily insane. It is very small but kind of surprised me I guess. I dropped my galaxy S3 many times and never got more than the little hairline scratches you see in glossy plastic. That soft touch coating seems to have some give to it. It was my fault. My parents gave my kids a new ipad mini and I set my phone on top of it. I was in the other room and heard him say "new tablet". I knew at that moment the mistake I had made...
I have one of those really slim cases on the way which would have prevented it. I typically don't use cases and am usually not bothered by the small marks I get on my phones but because some of those ultra thin cases are so slim now days I am going to try one out. Marking up a brand new phone is a little different than one that's a year+ old...
I too, also have a slight dent under the screen bezel part of mine. I have never dropped mine. Noticed it while it was on the table; that the reflection of the curtain was slightly bent at the one area, instead of being completely straight. Looked closely, and sure enough, there was a dent. It's not noticeable during day-to-day use, but you CAN notice it if looking at the reflection it shows.
The chrome bezel on the nexus 4 was susceptible to dents as well.
A few weeks ago the Nexus 5 flew out of my hands and landed on our concrete driveway. I feared the worst, but only a small dent in the upper left corner of the back panel and some scratching is all that happened. Lucky me, but I still hate it. Never had a single blemish on the Nexus 4.
Sent from my Nexus 5 using Tapatalk
The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen
Hobbesfed said:
The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen
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Normal. That's why most early glass screen protectors were not sticking properly.
bblzd said:
Normal. That's why most early glass screen protectors were not sticking properly.
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Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?
Hobbesfed said:
Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?
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I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even in the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear. It's also not the screen itself but around it.
Dented
In my N5 have no dent and any scratch..
I love with my N5
bblzd said:
I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear.
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There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.
Hobbesfed said:
There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.
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How is it even a defect? It's not even noticeable. No one would consider it a hardware bug except apparently you. Please explain how this effects the usage of your device in any way.
Poor quality control is EXACTLY how corners are cut. Manufacturing anything has margin of errors and the less margin of error you're willing to release the more phones are "thrown away" and the more money a released device will cost. I'd explain more but I'm sure Wikipedia or a Google search can better explain the finer points of manufacturing and quality control then I can.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?
bblzd said:
.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?
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There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.
LeoRex said:
There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.
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The actual cost break down might never be known. One thing is for sure though, LG is not willing to take any loss and whatever Google may have paid them "extra" they will still try and build the phone as cheap as they possibly can.
LG does not consider the Nexus as their flagship phone and will never treat it as such. It's a phone they were contracted to build and they will cut every corner they can. It's just business.

Found a first case of a cracked back side

https://translate.google.com/transl...ny-xperia-z3-ja-z3-compact&edit-text=&act=url (original: http://kiip.ee/arvustus-sony-xperia-z3-ja-z3-compact/ )
One long and "clean" crack. According to the review(er), the crack happened inexplicably; they did some tests with water and dust/sand, but no drop tests.
It makes me wonder if the Z3C has significant overheating issues. It could be that the excessive heat from 4k recording induces a temperature shock to the glass if it is exposed to cold water shortly after.
Looking at the direction of the crack, it's unlikely that it's the result of "pocket flex"
No don't tell me that! Now I feel like I certainly need a case.
wikitiki said:
No don't tell me that! Now I feel like I certainly need a case.
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Since the review doesn't mention anything about an impact to the glass, if it is indeed due to overheating, then a case would likely only increase the risk of cracking.
One possibility is that it happened during 4k video recording, since that's the one activity that makes the phone heat up the most.
But of course, there is also still the possibility that something went wrong during the tempering procedure of the glass back panel of this particular unit. Or maybe the sand test made some micro scratches and caused a weakness? We just can't know for sure.
wikitiki said:
No don't tell me that! Now I feel like I certainly need a case.
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That's what I don't understand about 'you people'. Why would you use it without any case or so? It should be more then normal to protect such an expensive device somehow.
An accident is so easily made even if it's not your fault, but why take the risk?
Sent from my C6603
Yeah so avoid 4k unless you really need to record it. It seems like several Z2 owners have been experiencing cracked screens. Some were lucky and able to get theirs replaced under Sony warranty but some others aren't. Found that the warranty reviewers would often blame it on the owner for damaging it. I'm just worried that if this is a common issue, we would have to pay for repairs.
Dsteppa said:
That's what I don't understand about 'you people'. Why would you use it without any case or so? It should be more then normal to protect such an expensive device somehow.
An accident is so easily made even if it's not your fault, but why take the risk?
Sent from my C6603
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While using a case is generally a good idea, it would actually - as I said earlier - increase the risk of cracking if it did indeed happen due to overheating, because a case will make it harder for the heat to dissipate.
And for a phone of which one of its main features is its beautiful design, it's kind of a shame if you must hide that design 24/7 in a case.
degraaff said:
While using a case is generally a good idea, it would - as mentioned in above - only increase the risk of cracking if it did indeed happen due to overheating, because a case will make it harder for the heat to dissipate.
Also, for a phone of which one of its main features is its beautiful design, it is kind of a shame if you have to hide that design 24/7 with a case.
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Yeah, but in a perfect world you never drop your phone and does the screen never crack without a reason.
Of course the feature of a phone is to look nice, but drop it once or twice and you might have a whole lot of headache, just because you refused to use a case.
Sent from my C6603
Dsteppa said:
Yeah, but in a perfect world you never drop your phone and does the screen never crack without a reason.
Of course the feature of a phone is to look nice, but drop it once or twice and you might have a whole lot of headache, just because you refused to use a case.
Sent from my C6603
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Again, there's no mention of a drop in the review; it cracked inexplicable as the review states. Cracks from drops or impacts also usually look a lot messier.
degraaff said:
Again, there's no mention of a drop in the review; it cracked inexplicable as the review states. Cracks from drops or impacts also usually look a lot messier.
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Yeah I know there isn't I read it, but it's not only about the review. There is a saying that goes: Better safe then sorry.
Nowadays people use their phone for a lot more things then just calling/texting people, you can lose so many valuable files when your phone breaks, so why take that risk?
Dsteppa said:
Yeah I know there isn't I read it, but it's not only about the review. There is a saying that goes: Better safe then sorry.
Nowadays people use their phone for a lot more things then just calling/texting people, you can lose so many valuable files when your phone breaks, so why take that risk?
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Right. Well then it would be best to use one of these cases with holes in them, for not increasing the risk of cracking from heat.
I suppose that the good thing about a glass back is that, unless it is very wet, it actually "sticks" to your skin much more than any matte plastic back, so the risk of dropping is lower which compensates for its fragility. I tested this by holding my phone (xperia acro s with a soft-touch plastic back) backwards. When I put the phone on my hand with the display facing down, I can hold my hand in a much steeper angle and the phone will only start to slide off very slowly. But if I put the phone on my hand with the plastic back facing down, it will very quickly slide off at a 45 degree angle.
What is the Z3C back made from?
SenK9 said:
What is the Z3C back made from?
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Glass, I think this crack confirms that. There's no certainty about which brand the glass is from though. Some say Dragontrail, others say Gorilla Glass 3. The official product page just mentions "tempered glass"
degraaff said:
Glass, I think this crack confirms that. There's no certainty about which brand the glass is from though. Some say Dragontrail, others say Gorilla Glass 3. The official product page just mentions "tempered glass"
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Since the Xperia Z, people are wondering what kind of glass it is, Sony never said what it is and just referred to it as tempered glass.
Its probably just regular ass glass haha
maybe put THIS on and the risk would be greatly reduced?
ah_hin said:
maybe put THIS on and the risk would be greatly reduced?
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The rhino shield is a perfect impact protection but I doubt it will protect the glass when the temperature chances too quickly.
Sent with my Xiaomi MI2 with Tapatalk Pro
ah_hin said:
maybe put THIS on and the risk would be greatly reduced?
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Well, went through the reviews on Amazon and found -though generally good- somewhat mixed feedback, especially when it comes down to durability. My current Xperia M is equipped with a regular screen protector foil and it did not need any replacement since about a year. But what really keeps me off is the price of some 25$ (front) or 29$ (front and back) Rhino is calling, so one can get 10+ regular foils for that.
Anyhow, my new Z3C (hope it'll be shipped sooner ) will immediatly be foiled and secured by a case.
I hate cases, I have never had one I liked, so I end up using my phones without a case. I'll do the same with the Z1C.
There is now also a first case of screen shatter by accidental drop: https://www.youtube.com/watch?v=TIFgcCoWEZs
Supposedly it fell into concrete from around pocket height.
It's also notable how there are actually chunks out of the plastic frame, rather than just scuffs.
Update: the surface texture of the concrete was "a little rough" according to the person who dropped it.

Glass cracking by itself

I have gathered up reports of the glass cracking by itself, and have come up with 6 reports already. Very concerning considering the availability of the phone. If you have a similar problem happening to you, please do post here, and if possible, please fill out this survey.
Thanks
Currently at 10 reports.
1. http://forum.xda-developers.com/showpost.php?p=55904325&postcount=7
2. http://forum.xda-developers.com/showpost.php?p=55861318&postcount=14 / http://forum.xda-developers.com/showpost.php?p=55861158&postcount=34
3/4. http://talk.sonymobile.com/t5/Xperi...cked-shattered-on-it-s-own/m-p/844031#U844031 (2 posts in this)
5/6. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849 (2 posts in this)
7. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849
8. http://www.reddit.com/r/SonyXperia/comments/2iv7sq/z3c_back_glass_cracked_eta_on_replacement_parts/
9. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/846827/highlight/true#M525
10. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/849689/highlight/true#M636
Lets say they sold 1000 phones so far, I would guess more but lets be very conservative. 6 "cracking by itself" in 1000 phones = .6% chance
I think we should post on this over and over since it is such a huge chance of happening.
Two of those are also the same person.
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
maven1975 said:
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
Click to expand...
Click to collapse
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
Click to expand...
Click to collapse
Mine is solid too. No flex or distortion at all. And I would say 0.6% is a bit high. Their total sales are probably greater than 1000 by now. Probably closer to 1500 so that's more like .03 - .04%
But not all the 1500 user complain on XDA or the web...
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
Click to expand...
Click to collapse
Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
Pocketability, to me, has never meant you can put a glass phone in your rear pocket.
maven1975 said:
Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
Click to expand...
Click to collapse
WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
degraaff said:
WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
Click to expand...
Click to collapse
I'm not concerned about pick pockets. If they want my phone, the could take it from my hands just as easily. So, I guess we are not to put our wallets in our rear pocket either?
I don't sit on it for long periods of time. More time than not, it is out of my pocket while seated. The issue I have is with these excuses for manufactures. I'm not starting a lawsuit or demanding a refund. I'm simply just annoyed by the arrogance displayed. Pointing the finger at consumers for using said devices the way they have been used for years.
I can see the phablet argument. Those devices should not be on your pockets. (brief periods of time) But seriously, a compact phone that risks damage by pocket? That's hardly looking at the real audience your catering too.
Its not damage by pocket. Its damage by weight and force.
Sent from my Nexus 5
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
CollinsJ said:
Lets say they sold 1000 phones so far
Click to expand...
Click to collapse
Then they'd better shut down their smartphone department considering Apple sold 10 million units on the first weekend and the Z3C got really good previews :cyclops:
Please stop this discussion on back pockets, whether or not that pocket is suitable for phones is not for discussion here. All the reports I posted said front pockets, and that is concerning.
JorgV said:
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
Click to expand...
Click to collapse
So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
darkgoon3r96 said:
So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
Click to expand...
Click to collapse
No, I'm quite sure it wasn't. As far as I know it was idle, just being stand-by .
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
bilboa1 said:
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
Click to expand...
Click to collapse
Yeah, until someone is watching at the exact moment their phone spontaneously cracks, I'm not believing it. The way some people talk about the Z3C is like if you breathe on it too hard it will shatter instantaneously. My wife dropped her's from chest height onto hardwood floor with no case, screen protector, nothing. Not a scratch. Yet other people, drop it from a foot up, or having it leaning an it just tips over, and breaks... seems odd. Not calling these people liars, just that there must be more to it than that. Probably something along the lines of what bilboa1 said.

Replacement back for Mix?

Hi All,
Has anyone been able to track down somewhere that is selling a replacement back for the Mix? Mine is scratched quite heavily (likely from using a fairly tight sleeve) and I would really like to replace it....Or for any poor soul out there who has damaged their Mix and would like to sell the back. The irony is the sides of the phone are pristine and not a scratch, not so much on the back.
Thanks in advance
imapfsr said:
Hi All,
Has anyone been able to track down somewhere that is selling a replacement back for the Mix? Mine is scratched quite heavily (likely from using a fairly tight sleeve) and I would really like to replace it....Or for any poor soul out there who has damaged their Mix and would like to sell the back. The irony is the sides of the phone are pristine and not a scratch, not so much on the back.
Thanks in advance
Click to expand...
Click to collapse
And here's me thinking it was virtually impossible to scratch.
jazz452 said:
And here's me thinking it was virtually impossible to scratch.
Click to expand...
Click to collapse
You are wrong.It is made in China.Enough said.Looks good but who cares about quailty.It is NOT CERAMIC but made to looks like it.
I had it and my suggestion is save money for Galaxy S8+ or something more valuable.
I had to take the pictures with my Galaxy tablet so not the best quality but you get the picture. This is with normal day to day use as well, nothing extreme. I even had the Best Buy film on the back for a few months but got tired of the sharp edges from the film every time i unlocked with the finger print sensor. I am wondering if the chemicals from the glue combined with peeling of the film stripped some of the finish somehow as this is supposed to be so scratch resistant. Maybe just one with a faulty finish.
imapfsr said:
I had to take the pictures with my Galaxy tablet so not the best quality but you get the picture. This is with normal day to day use as well, nothing extreme. I even had the Best Buy film on the back for a few months but got tired of the sharp edges from the film every time i unlocked with the finger print sensor. I am wondering if the chemicals from the glue combined with peeling of the film stripped some of the finish somehow as this is supposed to be so scratch resistant. Maybe just one with a faulty finish.
Click to expand...
Click to collapse
So the YouTube video is fake or is it your phone, it's been tested against scratches with a hardness of 7, second to none, don't get it. Not one other person complaining I dropped mine when it slipped off a table on it's own while i was in another room,, expecting the worse but not even a mark.
jazz452 said:
So the YouTube video is fake or is it your phone, it's been tested against scratches with a hardness of 7, second to none, don't get it. Not one other person complaining I dropped mine when it slipped off a table on it's own while i was in another room,, expecting the worse but not even a mark.
Click to expand...
Click to collapse
Sorry, I am not sure what your point is. I am certainly not making it up as per the pictures. I was only asking if anyone had seen the replacement backs anywhere. I absolutely love his phone but have been disappointed how much is has scratched on the back, not questioning the online videos etc.
By the way, what was the purpose of your post? If you have nothing to contribute to solving the question at hand why say anything?
imapfsr said:
Sorry, I am not sure what your point is. I am certainly not making it up as per the pictures. I was only asking if anyone had seen the replacement backs anywhere. I absolutely love his phone but have been disappointed how much is has scratched on the back, not questioning the online videos etc.
By the way, what was the purpose of your post? If you have nothing to contribute to solving the question at hand why say anything?
Click to expand...
Click to collapse
Suppose my point was because of shortage of the ceramic maybe they sent some out with different materials.
Mine is just fine after a while of use, both in and out of a protective case, side note mine also doesn't have the "cottage" cheese looking blemishes yours seems to have in the pictures. Its possible to have received a "repaired" one instead of a legit one ... especially if it came from a reseller. There are mentions of this on the xiaomi reddit and other places. its extremely scratch resistant, as much so as any Samsung or other device out there that I have dealt with [and I do service work on phones so I have seen plenty of damaged devices - HUGE number of sub standard Samsung's btw - for the value guy ]
Good luck on finding a part supplier, you MAY find one on Aliexpress ... but there more than likely not going to be genuine parts. Vopmart.com
Thanks to everyone for their feedback. I hope I didnt get a refurb etc, that would suck.
imapfsr said:
Thanks to everyone for their feedback. I hope I didnt get a refurb etc, that would suck.
Click to expand...
Click to collapse
Had a look about couldn't see any anywhere, don't know what the solution is, hope you come up with something.
Nicolfa said:
Mine is just fine after a while of use, both in and out of a protective case, side note mine also doesn't have the "cottage" cheese looking blemishes yours seems to have in the pictures.
Click to expand...
Click to collapse
I think that is a reflection of the popcorn finish from the roof in my bedroom
imapfsr said:
I think that is a reflection of the popcorn finish from the roof in my bedroom
Click to expand...
Click to collapse
Could you not sell your house buy another and take fresh picture to rule that out
I'm on it! ?
Lol is possible . I also hope you didn't get a refurbished​ one.
jazz452 said:
Suppose my point was because of shortage of the ceramic maybe they sent some out with different materials.
Click to expand...
Click to collapse
It's not the point of this discussion but I also have tiny scratches beside the lenses​ and fingerprint...
It's not unscratchable...
Nothing is unscratchable :_)

screen protector in a bottle

I just did a video review of liquid screen protectors.
No you didn't. A review would have actually used the product and presented some sort of conclusion on it's value or utility.
I'm not a physicist, but I have my doubts that this kind of product can provide any impact protection. Possibly it can help protect the glass from scratches as a sacrificial layer, but in order to provide long-term benefits there needs to be a way to remove and reapply the coating when scratches or scuffs occur, and I see nothing to explain how this can be done.
bumpintheroad said:
No you didn't. A review would have actually used the product and presented some sort of conclusion on it's value or utility.
I'm not a physicist, but I have my doubts that this kind of product can provide any impact protection. Possibly it can help protect the glass from scratches as a sacrificial layer, but in order to provide long-term benefits there needs to be a way to remove and reapply the coating when scratches or scuffs occur, and I see nothing to explain how this can be done.
Click to expand...
Click to collapse
My thoughts exactly. This stuff actually function like a ceramic coating that's used in vehicle paint (I'm a pro detailer). That's exactly what we call those coatings, "a sacrificial layer." Vehicle speaking, a rock could hit the paint coating and not damage the paint but the impact could still leave a dent or slight impression in the metal. This screen coating will probably be good to protect against minor scratching but the right impact could still break the screen.
It's tough it here. We spend all these hard earned dollars (it whatever for various countries) for the devices and expect superior protecting for them. I just don't think it exists yet.
Here's to being careful. Cheers!
Sent from my SM-N950U using Tapatalk
Howard the Magic Tech Guy?!? Well he sure did a neat vanishing trick from this thread lol
Sorry, I really should not laugh but come on!
chippyuk said:
Howard the Magic Tech Guy?!? Well he sure did a neat vanishing trick from this thread lol
Sorry, I really should not laugh but come on!
Click to expand...
Click to collapse
I'm back... Firstly, I did put it on my old note 4 and it did not work at all.. But I no longer have that note 4... Like all of us we are all looking for the perfect screen protector and as I said in my review I didn't know if it worked. Sorry guys, not I don't have the resources to scratch test the phone at a 1000 per pop.
But I witnessed 1000s of people having this type of liquid on their phones at $30 a go.. My objective was at least to let potential customers do more research.. And as I mentioned on other forums the claims are a complete mixed bag some say they have fine scratches some don't even on amazon ... I just don't know... Maybe one of you can do a scientific scratch test.
Is it bird poo stain proof?
Sent from my SM-N950U using Tapatalk
Reminds me of products like spray on hair or spray on grip tape for skateboards. Lol
shouren04 said:
Reminds me of products like spray on hair or spray on grip tape for skateboards. Lol
Click to expand...
Click to collapse
I remember that spray on grip tape... It sucked wasn't worth the can it was in:good::good::good:
I have wondered what people think of these chemical type liquid applications The cricket store here tries to get me to 40$ a pop and guaranties my screen not to break or they will replace it....
Im like yea noooo....
Im sure it will still break and Im sure when the time comes you will hassle me on whatever guaranty you have made
magichoward said:
I'm back... Firstly, I did put it on my old note 4 and it did not work at all.. But I no longer have that note 4... Like all of us we are all looking for the perfect screen protector and as I said in my review I didn't know if it worked. Sorry guys, not I don't have the resources to scratch test the phone at a 1000 per pop.
But I witnessed 1000s of people having this type of liquid on their phones at $30 a go.. My objective was at least to let potential customers do more research.. And as I mentioned on other forums the claims are a complete mixed bag some say they have fine scratches some don't even on amazon ... I just don't know... Maybe one of you can do a scientific scratch test.
Click to expand...
Click to collapse
Not on a nearly 300$ plus screen no scratch tests for me
TheMadScientist said:
I remember that spray on grip tape... It sucked wasn't worth the can it was in:good::good::good:
I have wondered what people think of these chemical type liquid applications The cricket store here tries to get me to 40$ a pop and guaranties my screen not to break or they will replace it....
Im like yea noooo....
Im sure it will still break and Im sure when the time comes you will hassle me on whatever guaranty you have made
Click to expand...
Click to collapse
Yup I hear ya, I rather go with a cheap plain ol PET screen protector anyday over gimmics like this one posted. What a joke. Actually that's what I'm using on my Note 8, no fancy glass screen protector due to the curved screen & case compatibility.

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